Acura of Memphis

Professional Service

Mr. Brandon Levston is very patient and professional. He knows what he is doing and does excellent work. I would recommend his services to anybody.

Kind, sincere gentleman

My daughter is leaving for graduate school and we were looking for a nice graduation gift for her. We came here for Brandon as he was highly recommended to us. His patience and kindness towards us sealed the deal and I am very pleased with our purchae! I would definitely send others his way!!

Jeremiah Hamler

Mr Hamlet was very courteous and helpful. Explained each detail to the point and with my less than perfect Credit was able to send me home in a car on the same day!

My experience was everything I hoped for.

I am very pleased with my car you young men were very helpful and friendly honest respective understanding caring and blues sound good to BYE!

Customer Service

I have been a customer of Acura for almost 10 years. In the beginning I had a great experience; however, for the last few times I have contacted the scheduling department and the service department my experience has been less than stellar. I am disappointed and I hope that my experience will get better. As much as I love my vehicle, employees should remember the golden rule. Treat others like you want to be treated. This review does not negate my great experience I had with my previous service manager. I believe his name was Mike. No one can seem to tell me who helped to service my car in March of 2016.Signed,A concerned customer.

Great

Thanks Lamonte for the very professional service render. I will forever do business with Acura of Memphis and send others. Thanks for all you do!!!

Excellant Customer Service!!!

I've purchased two cars from Acura of Memphis and both experiences have been great. I had a problem and within an hour it was solved. Everybody was so helpful. especially Vince Gregory!!!!

Bad business

Never again will I do business with this dealer, found out my vehicle had a recall through car fax the dealer never once called to handle the recall and after calling to schedule an appointment was told I would get a call back and never heard from anyone, sold the vehicle (2014 Acura MDX Sh-awd) to another local dealer and will never shop Acura of Memphis again!!

Bought a Subaru Outback over the due to Sales at AOM

First off... I would go to King Acura in Birmingham instead of AOM. Why I bought a Subaru Outback at Keras Subaru over the Acura RDX.... was not because we liked the Subaru better, it's because the Sales process at Memphis Acura is painful and more like buying a low-end Chevy. I am a 7 time Honda/Acura owner/leasee and don't feel that way at AOM. I am also in the market for an MDX but the Mercedes SUV at Mercedes Collierville looks better even though it's more. This Acura dealer is good for service but the Sales team is non-responsive and act like this is the 1980's when the concept of Internet pricing did not exist.

Great service! Great People

Acura has a great service department. They are fast and friendly. I would highly recommend it.

Service

Purchased a new 2014 Acura MDX fromAcura of Memphis back in March of 2014. After purchasing the vehicle where I was told they had the largest fleet of loaner vehicles in the city and when I brought my vehicle in they would loan me another Mdx. I was very offended after 3 months of ownership one of the roof rails was coming loose and when I brought it in they wanted to put me in an Acura ILX as a loaner vehicle. After explaining to the advisor that I didn't like the fact that I spent 56000 dollars on the highest trim model of the Mdx (advanced sh-awd) that they would even have the nerve of even offering me the smallest cheapest car they sell as a loaner vehicle. None the less they got the manager involved and he put me in a vehicle comparable to the one I was having serviced. I was informed that they would call when it was ready and instead I was the one constantly calling and was always told I would receive a call back and never would. Here we are almost 2 years later and I found out that my vehicle has a recall. Not once did Acura nor the dealership attempt to reach me to notify me. A friend of ours traded her Mdx in for a Lexus and after looking at the carfax told them the vehicle had a recall as she was never informed either. Thinking maybe it was a one time bad experience and truly the fact that they are the only Acura dealership in town I call to schedule when I could bring it to have the recall taken care of. The gentelmen says whenever is best for me and I asked would I be getting a loaner car and he assured me I would and it would be an Mdx and nothing less. After scheduling he then tell me sorry I don't have a loaner availabe for a week. Keep in mind I was assured when I bought it this would never happen as they have more loaners than any luxury dealer in town. I have gotten the run around for two weeks and finally resorted to just having a friend follow me and drop it off. After being told I would receive a call and never did I traded it for a Lexus!!!! Very unprofessional service staff who loves to over promise and never deliver!!

Love the Cafe!

I normally take my car in and get a loaner. The process is quick and easy, their pricing is on point and I love that I can grab a quick snack on the go! Thanks Acura of Memphis :)

Great service.

They provided my family with great customer service. We did not feel like it was a pressure sale. Every step was fully explained with professional details.

Great Overall Experience

I recently had my brakes changed at the Acura of Memphis dealership and the process was better than any service experience I have previously encountered. The service rep was up front with the pricing as well as informing me of any possible work that might have to been done in addition to my brakes considering the wear and tear. They gave me all of the pricing estimations before hand in the event that additional work had to be done, as well as gave me an accurate time when to expect my car to be repaired. The whole process took about 3-4 hours in which I left my car at the dealership and continued on with my day. Easy, convenient, No uneccessary add-ons or suggestions! Thanks Acura of Memphis I will be returning.

Service is good!

I have always had positive experiences with the service department. Customer service has always been great. Also, the quality of repairs is always good.

Excellent Service

I brought my TSX in for service a "B" service and had a great experience. They were quick , competitively priced and even have a Cafe for customers...wow! I highly recommend this dealer.

Very Happy Customer - Cynthia

I am more than excited to have just purchased my new Lexus ES350 from Acura of Memphis!!! I love my new car but more than that I love the amazing customer service from Lamonte and Eric - They were both very professional and extremely helpfully in all my car purchasing needs. I am so pleased with the service and level of professionalism I received from Lamonte and Eric, I have already referred 3 of my family members and friends to purchase their next car from Acura of Memphis. Thank you guys so much for making me a very happy customer this week!

Go to memphis acura

I ran into a bit of a snag, but we resolved the issue. The sales manager was very helpful.they came to me and solved the problem.

Great Dealership and People to work with

I would highly recommend the dealership and the people I dealt with. They treated me very well. Even the girl who worked in Starbucks. They serviced my car like it was a Acura and not a traded in Buick.

satisfied

I bought a saturn vue in july,and i wasnt satisfied at first.Now i am very satisfied,they took care of me.very efficient

Disappointing Experience

It looks like we definitely encountered the wrong salesman with all of the positive reviews here. My wife and I were there nearly 2 weeks ago to see the new TLX. I was also deciding between the Volvo S60, Infiniti Q50, and Audi A4. We were not taken seriously the entire time. We look young, pulled up in an old Toyota Corolla, and did not appear to be in the typical Acura demographic. Immediately, we were hit with financial talk before car talk and had to pretty much ask to see inside of the car. As you might imagine, we were not offered a test drive. What car dealership doesn't offer a test drive? I guess we looked like we would either wreck or steal the car. Needless to say, I ended up buying a different car, but it's disappointing that some salespeople behave this way. My wife will be looking to buy a car soon and it probably won't be purchased at Acura of Memphis either. I know one person cannot reflect the whole dealership, but our experience tainted our view of this place.

The best car dealership

They are really sweet, amazing,and helpful. They really make sure you're happy with the service . The cars are absolutely amazing and drive smooth.

Efficient

Everyone made this nervous buyer comfortable with their professionalism. The process of buying a car went smoothly and was explained thoroughly. My trade in paperwork and car registration documents were completed quickly! This is the first time I've bought a vehicle from a dealership since 1995 (the others were purchased online) Acura of Memphis restored my faith so I bought one! I'm so very happy with my RDX and extra pleased that it came from a nice place.

The best experience that I have ever had at a dealership.

Excellent customer service and professionalism. He handled my inquiry with precision. I was thrilled to have gone to Acura and have met this individual. I had a wonderful overall experience.

Great experience

Malik was very professional . We actually met over a year ago . I have been looking at Acura's TL sedans for some time. Upon getting closer to actually thinking of purchasing one . Malik kept me in mind and let me know of any cars that came through the lot with my options in mind. I have to say he found the one that had everything I wanted and more. He gave me a good deal on my purchase and made sure that I understood everything I needed to know about my purchase and warranties . He took time to address any concerns I had with patience and honesty. I have bought many cars , the experience with Malik and Acura is top notch. I highly recommend him !

customer

Best very professional sales person. Helped me choose the right vehicle for me. Went out of his way to sincerly help. See William when you need a vehicle. Very happy customer.

Best Consultant and Best Dealership

My husband and I came in to trade my RL for a new MDX. Stephen called us in and was very friendly and knew his stuff perfectly. We've purchased three other Acuras since 2002 and we've never had a better consultant than Stephen. He was so helpful we would definitely refer anyone in need of a car to him!

Service was spectacular

I really hate buying cars, it's stressful and the process is long and deliberative. But with Acura of Memphis, I really enjoyed the experience. The staff was kind and very attentive to my needs. Put me in a car I could afford, with payments within my budget. Highly recommend. I got a Acura TL, love it.

Of all the dealerships we visited, Gossett VW,...

Of all the dealerships we visited, Gossett VW, Performance Toyota, Lexus of Memphis and Infiniti of Memphis. Acura of Memphis stood out for multiple reasons. First, and foremost the manor in which Malik treated us surpassed everyone we spoke with at any dealer. His knowledge and honesty regarding his product was far superior to the other dealers and he even helped to get us a better rate than I had with USAA. Many salesmen we spoke with knew little about their products and financing. I've had three Infiniti's but I will be returning to Acura of Memphis for my next vehicle and even plan on brining my old Infiniti to Acura of Memphis for service after meeting the people in service. Thank you very much,Mark Reaves

Acura of Memphis is a first-class operation all the way...

Acura of Memphis is a first-class operation all the way around. I have worked with Christopher Curle on 2 new vehicle purchases, and both experiences were nothing short of outstanding. Chris has a knack for no-pressure assistance in getting you exactly what you want. He pays close attention to what you say and anticipates your needs almost before you can say them. He is down to earth, calming, honest, unbelievably charismatic and top notch when it comes to customer service. He knows the product and shares his excitement in a cheerful way. He makes regular check-up calls to say hello, and keeps me informed of sales/specials/incentives, etc. that he knows would interest me. I wouldn't dream of going to someone else to purchase a car after the way Chris has treated us. Chris put me in the car that I've been working towards for the last 25 years. I always take the opportunity to recommend this dealership, and Chris. Acura of Memphis, you truly have a gem in Chris, and he deserves as much recognition and reward as you can possibly give him. Don't ever let this one get away!

Malik kindly approached me as I drove on the Acura lot....

Malik kindly approached me as I drove on the Acura lot. Instantly, he was helpful, knowledgable, accomodating and most importantly, patient. I explained I am on tight budget and he never made me feel inferior. In fact, he was the opposite. He said, "we will make it work and I'll be here through the entire process." It wasn't just about the sale. He honestly cared and wanted to make sure I was driving a safe, reliable vehicle for my baby and myself. I am grateful for his integrity, professionalism and honesty. Acura of Memphis is fortunate to have Malik representing their organization as he is the consummate employee. He will always have my business, as well as, my friends, colleagues and family members.

I purchase a car from Mr. Dominick Tompkins he was very...

I purchase a car from Mr. Dominick Tompkins he was very professional and understanding this was my first time visiting this dealership. But I must say I was pleased with my sales rep. He showed me that he doesn't mine going that extras mile for his customer thank you and don't stop caring. I will continue to send customers your way thanks again.

Very friendly service and follow up. I purchased 2 cars...

Very friendly service and follow up. I purchased 2 cars within one week at this dealership. Will purchase again in the future. It was a pleasant experience overall.

I chatted with Lee Hopkins

I chatted with Lee Hopkins online and he was extremely helpful and SUPER friendly. I plan on purchasing a used RDX in December and look forward to working with Acura of Memphis. I've heard nothing but good things about this dealership!

My sales person Malik is very friendly and has very good...

My sales person Malik is very friendly and has very good communication. He goes into deep details on the current car I am interested in. I recommend Malik to any buyers that's out there.

The guys at Acura were extremely helpful in finding what...

The guys at Acura were extremely helpful in finding what I wanted in a car. Very attentive, very patient, and helped me find what I needed!

Acura of Memphis was a great dealership. The service of...

Acura of Memphis was a great dealership. The service of their staff was awesome. Malik Hamud was a great saleman and made the deal that we were looking for. I would recommend this dealership to my friends.

Christopher was awsome! He had a wonderful personality....

Christopher was awsome! He had a wonderful personality. Chris thoroughly explained the purchase process and all the financing options available to us. He completely answered all of our questions. His appearance was clean and sharp and he smiled during the entire process. We would love to work with him again in the future. We will definitely send more business to him.

Chris was courteous, knowledgable and very helpful about...

Chris was courteous, knowledgable and very helpful about which vehicle would meet my needs. The purchasing process went very smoothly with no pressure. I would return to him to buy another vehicle.

We have purchased 2 MDX from Acura of Memphis. We worked...

We have purchased 2 MDX from Acura of Memphis. We worked with Chris Currle each time. He was professional and could not have been more attentive to what we were looking for in a car. My husband and I always hate shopping for a car but Chris made it a pleasant experience! He was friendly and represented Acura of Memphis very well! When we are ready to purchase another vehicle we will definitely contact Chris! We could not be happier with Chris and our MDX! We are also very pleased with the service department. They are always courteous and do a great job.

Dominick Thompkins was such a great selller. I purchased...

Dominick Thompkins was such a great selller. I purchased a nice Acura, and he took the time to make sure I was going home in a great car. He was very passionate, understanding, and willing to go the extra mile to help me in any way possible. I always thought that I couldn't purchase a car in my name, but Dominick showed me different. Dominick is motivated, determine, and caring. He cares sfor his customers, and love to see his customers leave with a smile on their faces. I recommend Dominick for Salesperson of the month.

Chris is great deal with him everytime I recommend him to...

Chris is great deal with him everytime I recommend him to all my family and friends he does a complete experience everytime and he is always willing to answer any questions.

My rating is a direct reflection of Malik's customer...

My rating is a direct reflection of Malik's customer care. From the first time I drove on the premise, Malik went above and beyond to make sure my husband and I were 100% satisfied. To this day, he still comes through on his promises and is very accomdating. Malik was a large part of the reason we bought our MDX. If needed, we would come back tomorrow and buy another car from him. We appreciated the fact that Malik was honest,trustworthy and upfront. You guys should acknowledge Malik's hard work and his exceptional care of his customers because his attitude brings back repeat buyers.

My salesperson is Malik Hamud. He could not have been...

My salesperson is Malik Hamud. He could not have been any friendlier or more accomodating. My experience with the other staff (sales manager, finance manager, service deparment) have all been great as well. Thank you!

Chris Currle is a great asset to Acura of Memphis. He is...

Chris Currle is a great asset to Acura of Memphis. He is very professional, providing excellent services throughout my car buying process. I highly recommend him!

The facility was nice. Malik was professional, patient,...

The facility was nice. Malik was professional, patient, and very knowledgeable. We were pleased with his dedication and willingness to assist us. We were provided with awsome service and we love our new Acura TL.

overall experience and was great. I would recommend my...

overall experience and was great. I would recommend my sales rep to any of my family or friend shopping for an new or used vehicle. I was very satisfied with my services..

My visit here at acura of memphis was a pleasant one. I...

My visit here at acura of memphis was a pleasant one. I appreciate Mr. Tompkins for being so nice and very kind he deserves employee of the month.

Excellent service provided. Very Courteous, friendly,...

Excellent service provided. Very Courteous, friendly, and patient. This is by far the best sales rep, that i have encountered in quiet a while. It's refreshing to know that there are people like Mr. Dominic that work with the public. A real people person is a great description.Thanks Acura of Memphis (Mr. Dominic)

MY CAR BUYING EXPERIENCE WITH DOMINICK TOMPKINS WAS...

MY CAR BUYING EXPERIENCE WITH DOMINICK TOMPKINS WAS STRAIGHT FOWARD, PROFESSONAL AND A PLEASURE. DOMINICK'S GREAT PERSONALITY AND PRODUCT KNOWLEDGE MADE ME COMFORTABLE FROM THE START.I HAVE NEVER HAD AN ALLEGIANCE TO ANY CAR MANUFATURER, DEALER OR DEALER EMPLOYEE. ALL THAT CHANGED AFTER DOING BUSINESS WITH DOMINICK. MY VEHICLE WAS ALL HE SAID IT WAS AND MORE AT A VERY FAIR PRICE.I WOULD HIGHLY RECOMMEND DOMINICK AND ACURA OF MEMPHIS TO ANYONE LOOKING FOR A QUALITY VEHICLE AND PROFESSIONAL SERVICE.

great place:)

They helped me get the car I wanted at a great price and with a smile I recommend Acura of Memphis to anyone who is looking to purchase a car or truck new or used its a great place :)

I was referred to Acura of Memphis by a friend who had...

I was referred to Acura of Memphis by a friend who had recently purchased a car there. Dominick Tompkins was the person that I worked with. He was very motivational, knowledgeable, and informative. I really believe he was passionate about selling cars. Although we were not able to purchase a car that day he ensured us that he would do what ever it took to get us in what we wanted. A few days later Dominick called to do a follow up on our status. I am very pleased with the service I received at Acura and I will recommend them to anyone.

There were some bad apples in the service department and...

There were some bad apples in the service department and they have since eliminated these gentlemen which I was pleased to hear. Greg was very apologetic and has been very eager to to correct the issues I was having.

Great place!!! Nice people! So friendly !

This place was awesome!!! Some of the nicest people I have ever met! They got me exactly what I wanted as it was fast and smooth. I will buy every car from them

Spoke with Lee Hopkins

I chatted with Lee Hopkins and he was extremely helpful in giving me the right info.

Spoke with Lee Hopkins

Chatted online with Lee Hopkins about a vehicle listed on cars.com by Acura of Memphis. He was very quick to respond and extremely helpful, going out of his way to visually verify that the vehicle I'm interested in was still available for sale. I will be driving over an hour to test drive that car with him in the morning.

While searching on the Acura website of how to fill out...

While searching on the Acura website of how to fill out an application online, Will Edooh assisted me in doing so, and I received a call the next morning indicating that I had been approved to choose an Acura vehicle of my choice. When my parents and I arrived at the Acura dealership, we were then assisted by Jonathan Hicks. Jonathan Hicks was very friendly, nice, and could answer any questions that I had about the cars that I had in mind which was the Acura TL. He explained in detail about the different types of those cars. This led me to choose the Acura TL SH AWD. We then got into the car, and Jonathan showed me all types of features of the Acura TL SH AWD. I was very impressed with his knowledge and professionalism. He really educated me on a lot of things about this car that I had no idea that a car could even do. Jonathan Hicks was very patient, and I think he did a wonderful job in saling me this car. The price was definitely in my range. I am really enjoying my Acura TL SH AWD and is very, very happy that I chose this particular car and this particular Acura dealership. Jonathan Hicks is still accessible if I have any questions or concerns about my car. I really do appreciate him for that. I will refer him and Acura of Memphis to anyone. Everyone compliments me on my car daily. That particular visit to the Acura of Memphis dealership makes me want to always keep Acura in my family and drive an Acura always.

Acura of Memphis ROCKS!!!! I got an awesome deal on a...

Acura of Memphis ROCKS!!!! I got an awesome deal on a used Acura!! I shopped long and hard for just the right car. I went to over 20 dealerships on my 2 month search. Acura of Memphis went above and beyond to make sure I was well taken care of. They were the nicest and most helpful dealership Ive ever worked with. Chris Curllle was my main salesman. Whenever the dealership had a trade in that fit what I was looking for Chris would call and tell me all about it. Great guy to work with. But the service department really BLEW ME AWAY with their kindness, patience, and superb professionalism. I had a transmission problem the day I bought the car. I came right back to the dealership and found Greg Moore the service director. We took the car out and he told me it needed a new transmission. He arranged for a new transmission to be put in at no cost to me. He was super nice and very professional. Brandon Willouby the service adviser oversaw the replacement of the transmission. Very sweet, very professional man. AWESOME GUYS TO WORK WITH!! He made sure it was done with no labor cost to me. WOW!!! Even though I had only purchased a 2000 Acura TL, the concierge set me up with a 2012 TL for my loaner car while my car was being fixed. This thing was sweet!! I don't know what my next car will be, but I sure know where I'm buying it from. THANK YOU ACURA OF MEMPHIS!!!

Kile was very professional. He was patient while we...

Kile was very professional. He was patient while we decided want we wanted to do and gave us time alone to discuss. He never tried to pressure us into buying (something i really appreciate).

Very friendly staff! I felt they did go the extra...

Very friendly staff! I felt they did go the extra mile...well over 9:00pm when I finally drove away in my new MDX that I love. Very helpful with post sales tie ups and teaching me all features of the car. Kudos!!!!

Kile was very helpful and energetic. He answered any...

Kile was very helpful and energetic. He answered any questions we had and demonstrated the vehicle to us before we left. There was no work done, so NA to that question. The time spent was minimal and not drawn out. A big plus for me. Everyone else at the dealership was very friendly and helpful. Overall a great experience and my first time buying an Acura. Thanks.

We visited several dealerships, trying to find just the...

We visited several dealerships, trying to find just the "right" vehicle to meet our needs. Almost everyone was friendly and fairly helpful, but no one as much as Gordon Kirkwood . He gave us choices, answered all of our questions, was very personable, and followed up on several things for us. Going to Acura of Memphis was our last stop, but it was certainly the best.

I purchase a 2012 TSX on Mar.19th . I am very please with...

I purchase a 2012 TSX on Mar.19th . I am very please with my car i had been looking at the Acura for three years. My sale person's was very helpful they made me feel real special and i would recommend these guy's to any of my family/friends. I love my car.

Like most people, I dreaded the car buying process. Nick...

Like most people, I dreaded the car buying process. Nick and the team at Acura of Memphis made the experience a pleasant one. Nick was professional and well informed on the vehicles I looked at. I would enthusiastically recommend Nick and Acura of Memphis!

While in the process of rebuilding credit, it can be...

While in the process of rebuilding credit, it can be mortifying to attempt a car purchase. But, Kile Taylor was not at all pushy, but very attentive! He was polite & didn't treat me like a "girl"! He, John & Amahd were the best I've ever dealt with! Professionalism with a personal touch matters!!! I will definitely refer my clients, friends & family to Acura of Memphis!Thank you, KaTrenia Hoof

Nick was great from start to finish. He treated me like I...

Nick was great from start to finish. He treated me like I really was special which made buying my dream car possible. Very Professional Service !

the service we recieved was above average.Rob was very...

the service we recieved was above average.Rob was very knowledgeable about the vehicles and answered every question we had about the car or accessories.my wife and i were very satisfied with the dealership and the sales staff.the dealership itself was clean and very well taren care of,the sales staff was polite and helpfull and even the management was polite.overall we were very satisfied with both the dealership and the sales staff,and by the way we love the car

The staff at Acura Memphis were very pleasant. They went...

The staff at Acura Memphis were very pleasant. They went above and beyond to satisfy my needs and were so nice and kind along the way. If you are looking to purchase a safe, reliable vehicle; I would recommend letting the friendly staff at Acura of Memphis guide you in the right direction.

They work with all types of Credit

I was turned down by several dealership and I knew what I wanted. I was able to go Acuru and was approved within 15 minutes and got the car that I wanted.

I give Acura of Memphis a A.... It took a few days of...

I give Acura of Memphis a A.... It took a few days of haggaling to drop price on 2010 White TSX but they came off of sticker.....paper work was ready when we got there at 8 at night and we were out of there by 9.... Got a great warrenty and price was exactally what we agreed upon..... Ed n Will were great, so was the finace manager.... I've dealt with the Service dep and parts, they are very nice....I would highly recommend Acura of Memphis.....

Mr. Ed Lewis, Used Car Sales Manager was a nightmare. He...

Mr. Ed Lewis, Used Car Sales Manager was a nightmare. He has a big problem with providing quality customer service. I made a big mistake purchasing my dream vehicle from this dealership. I was quoted one price but when I got to the Finance Manager, it was something totally different. I was told I could bring my the car back for small repairs and that the dealership agreed to do them. This was all prior to me signing the paperwork to finalize the deal. After,, I signed I was treated like an idiot. The "NO Warranty AS IS STICKERS were left on the car, the car was dirty, the bumper was bent, the driver seat was damaged. These were repairs that Mr. Lewis agreed to repair, but I had to bring the car back. When I brought my car in for the repairs, the Service Department had no record of my supposedly scheduled appointment. I purchased the car Sat. July 30, 2011, I informed the sales associate that I would bring the car back on Friday, August 5. When I arrived there was no record of my appointment and I was told that Mr. Lewis would call me. After waiting patiently for a call while at work during the day, he did not call. I called him and he told me that the sales associate forgot to inform the Service Dept. of my appointment. I explained to him how they had inconvenient me during my work day. He told me they could get to my car, probably on Monday. I asked him if I could get a loaner's car for the weekend so that I did not have to get someone to drop me off again and pick me up from work. I was told by Mr. Lewis that he could not have a used car that he had just sold setting on his car lot over the weekend. HE was overall just RUDE. I told him I would write to his manager because his behavior was just unacceptable. He asked me to tell his manager what a wonderful job he was doing. I told him I do not lie for anyone. When I picked my car up after it sat at the dealership all day, I spoke with another manager in the Used Car Repair Department, I believe his name was Ahman He offered me a loaner car. I left my car at the dealership on Monday and I was called on Tuesday, to inform me that the car was ready for pickup. I was told that car was clean and that the repairs had been completed. When I arrived the car was still dirty and no repairs. I was asked to give them another day. When I picked the car up the following day, MILES were put on the car, most of gas were out, and still no repairs.At this point, I refuse to go back to the dealership because Management do not own up to what they say they would do. I decided to have the car detailed clean, and to get someone else to do the small repairs. I have 7 years to pay for this car and I'm afraid that when I really need this dealership to do anything else that I would need to seek an attorney. I would prefer walking instead of purchasing another car from this dealership. BAD EXPERIENCE!

Purchase of used car

Trials and tribulations is what catergorizes this experience. Never again.

The dealership had called me several times wanting to buy...

The dealership had called me several times wanting to buy my Acura TL which I had originally bought from them in 2006 so I decided to take it in. Waste of time they offerred me at the best $16000 Carmax even did better at $17000. Anyone that is thinking of trading a car might want to think twice about it at tbis dealership.

I've been shopping for a car for a while now. Today I...

I've been shopping for a car for a while now. Today I decided to go to the local Acura dealership. The place was spotless and the Starbucks cafe was over the top. I drove a TL and I fell in love. I wasn't sure how they would deal with me. The sales process was very professional and the salesman was knowledgeable and polite. They gave me Blue book value for my trade in and discounted the car $3000. I was able to drive off right away. I would recommend this dealership to anyone that wants a no-noncense experience. Thank you Acura of Memphis - I love my car...

Greg Hapke helped me with my purchase and made it very...

Greg Hapke helped me with my purchase and made it very easy. The sales process was very professional and they were very respectful.I would recomend everyone that wants to deal with a true luxury dealership to visit Acura of Memphis. I will deffinetly service my car there. The service depart has a movie theater and a Starbucks cafe.

My mother purchased a 2005 Honda Accord from Acura of...

My mother purchased a 2005 Honda Accord from Acura of Memphis as a gift for me back on August 15,2009. My mother lives out of town, however, the dealer and one of the other salesmen who worked there promised my mother that with out a doubt that the car can be registered in my name here in Memphis although my name was NOT on the bill of sale. Needless to say, here it is 3 month's later and I am still riding around with a drive out tag. After several attempts, the used car finance manager called back only to tell me if I need a new drive out, I am welcome to come by the store and get one. So far I've had a total of three drive outs and working on a fourth. Finally, they figured out that the car will have to be registered in my mothers state for at least the first year. This was due to the address she put on the contract for the sale. Another situation I have with them is that they lied to my mother about the price of the car. They promised an additional extended warranty on the car for FREE. The dealer told her that they would lower the price of the car to add the warranty in at no charge. When my mother sent me the copy of the bill of sale, the original price of the car was there, and an additional $2100 for the extended warranty. When I confronted them about it, it was as if I was not even supposed to have looked at the paper. It is such a shame that they would make a sale off of a lie to an older lady. I spoke with the person over Acura of Memphis twice and he promised to call me back with an answer 2 months ago. Car was purchased in August and here it is November, hmmmm. I have yet to receive a phone call. The title clerk has been more help to me than any of them. Hopefully my tag should be here within the next week or two. If not, it wouldn't surprise me. It has been a very stressful time working with these people. I would not recommend them to anyone simply because of the red tape they put me and my mother through. As long as they are getting what they need from you, you an reach them. If something's wrong, good luck they're no where to be found.

Originally dealt with this dealership when attempting to...

Originally dealt with this dealership when attempting to purchase a 2006 Acura TSX (auto/Non-Navi) on July 28th of 2006. Made an appointment to sit down and cement the final deal in regards to pricing. When I refused to fill out a loan application based on the fact I had already secured my own financing (at a better rate than they were offering) they refused to budge from MSRP, plus dealer prep,Doc fee,taxes and Reg. After running the numbers on my counter offer Chandler returned to inform me of some unfortunate news. He took me outside and pointed out a dent the size of a softball in the roofline directly over the drivers side rear door. Interestingly enough this is over the sticker as well and exactly where I had placed my hand earlier when inspecting the sticker before the final test drive. This dent was not present at the time of the test drive. At this point I noticed that the car had been moved from it's original parking space to the one directly adjacent to it. I returned to the office where the paperwork we had been negoitiating on (which listed the VIN #) had changed, ostensibly for us to get a fresh start. Their new offer was $1000 off MSRP, $500 Dealer prep,$500 Doc fee, tax and reg, no repair of the vehicle, and I could buy an extended warranty elsewhere, they would not sell it to me. At that point I said no deal and began to pack up, at which point the sales manager apolgized for all the money I would have to spend buying a different car. The next day a representative from the dealership called to try and get me back in and seal the deal. He asked what was the sticking point I informed him of what I felt was the dishonesty of the sales staff, the condecending attitude when I was preparing to leave, and lastly the price. He asked me what my offer was (and for the sake of brevity here my walk away point was $500 below invoice with an extended warranty) and when informed he told me that was a loser deal and his dealership didn't open their doors everyday for loser deals. I thanked him for the education and hung up. One week later and three phone calls lasting 5 minutes apiece I purchased a new 2006 Acura TSX (Auto/Non-Navi) from the Jerry Damson Dealership in Huntsville AL, after registration and taxes getting paid in TN, the final deal came to $2000 less than the Acura of Memphis dealership. I will not take this vehicle to this dealership for any service, and would not recommend anybody else dealing with these people.

The sales mananger was very condescending and talked to...

The sales mananger was very condescending and talked to me as if I was a child. He spent 2 hours explaining to me why the dealership needed to charge me a 'premium' (yes he used that word) for a particular TL I wanted. He also explained how he has never heard of anyone buying a TL below invoice price. I guess most people in Memphis will come in and pay sticker. To make a long story short, I did indeed buy my Acura TL with everything I wanted at invoice price at St. Louis Acura. It took 2 phone calls lasting 3 minutes a piece. I drove up the next weekend and was driving my car an hour later.