Acura Columbus

Great service

Zach was very friendly and helpful when I took my car in for regular maintenance. He had great communication skills and kept me apprised of my the status of my vehicle.

Buying experience

Sales persons, Benjamin and Tom, were professional, and bent over backwards to provide assistance, information, vehicle to test without wasting time or being pushy. The deal was completed quickly. A very satisfied customer.

A very pleasant used auto buying experiance

No one ever looks forward to buying a car with the salesmen pressuring you to buy now with all of the stress associated with the decision. This was not like that at all. The salesman was courteous and knowledgeable. The finance department was professional and very helpful in helping me make the right decisions. Overall this is probably the best experience I have ever had buying a car. I highly recommend this dealership

Excellent customer service!

Excellent customer service! From the service, to the shuttle service, to the thorough report of my vehicle, all were exceptional! I highly recommend this dealership!

New Car Purchase

My Wife and I walked in with a lot of questions and some pretty specific desires on what we wanted. Fred worked through every detail, accommodated all of our timing needs, and found us the vehicle and price we wanted. It was an excellent buying experience.

Great and Easy Car Buying Experience

I test drove cars at 5 different dealerships on Saturday and went back to Acura Columbus on Monday to make my purchase of a 2014 MDX. They stayed an hour after closing to get everything done and worked as quickly as they could without me feeling rushed at all. Mike Shay was great to work with and able to answer any questions I had. Kyle Duncan made financing the car quick and painless. I would highly recommend going here first!

New Car sales

Ask for expedited check out. Was a wonderful experience. Ray was outstanding in keeping me inform on finding the exact vehicle we were looking for

Quick and Easy

Great experience buying a used car. Steve was friendly and provide a great deal. Everyone on the showroom floor was friendly and always inquiring if we have been helped.

Car lease purchase with Bill Green

We had an excellent car lease purchase including a trade with Bill Green. Bill was friendly, flexible, available and professional in meeting our needs as clients. During our business transaction, both Bill and Kyle took plenty of time working with us, thoroughly explaining all of our options and answering all of our questions. Everyone we met during our multiple visits was pleasant, and willing to help and answer any questions. Thank you! Gina and Mark

Great Service

Steve was great to work with. He was very friendly, thorough with my options, and accommodating. I would highly recommend the dealership and Steve specifically.

Total Confidence!

As is always the case every time we bring first our TL and now our TLX into Acura Columbus, every aspect of the maintenance to be performed was fully explained to us. In addition to the routine service we request, they give us advance notice of what, if anything, might need to be done in the future. Everybody we've ever dealt with has earned our total confidence.

Great Service

I just started going to Acura Columbus last year and I am impressed every time I leave. During the wait they do a great job of communicating the status and keeping you up to date. Then, they take the time to explain the work that was completed. Overall great customer experience.

Patient and knowledgeable

Met with Adam Hannah on a Saturday to test drive both an RDX and an MDX and he quickly arranged for both. He was very knowledgeable about both cars and answered all my questions, which were many, especially about the navigation system, since I use that a lot. He was very personable and easy to work with. Came back 3 days later to test drive the exact model I wanted, an MDX with the technology package, and he was able to make a deal for me that worked out perfect for everyone. He also brought in Matt Haas, the technical specialist, to go over some of the finer points of the navigation system. They spent 3 hours with me just to make sure I was comfortable with every aspect of the car from the Dynamic Driving Modes to the iPhone Bluetooth connection. He followed up twice after the sale to make sure everything was working well. Kyle Duncan, the credit person, was friendly, efficient and did a excellent job going over the lease terms. Everyone else at the dealership was very professional and friendly and I even got a free candy bar at the service desk! I would highly recommend both Adam and Acura Columbus.

New guy Jim is great

Jim Cruickshank, new to Acura Columbus, is a great addition to the service department. He knows his stuff and has a great customer service manner that ups the standard of the dealership. Good hire!

Above average service.

Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts needed for the recall that explicitly states "could cause death" if not addressed. This is not and Acura Columbus problem, this is an Acura Corporate problem. After I was promptly & professionally greeted outside I was walked into the Service Dept where I was helped by Jami. She was very professional & pleasant to deal with. The only hiccup at drop-off was that she said that my car also had a software update recall that needed to be completed to correct transmission shutter. This had already been done in Sept so I guess my records had not been updated. Upon pickup I noticed that the tech report recommended transmission fluid flush service. I reminded Jami that this was already completed in Sept as part of the already mentioned transmission shutter recall. Again, my vehicle records must not have been updated or the tech making the recommendation could not see my vehicles history. All in all pretty good service but a little more could be done with record-keeping in order to uphold their service credibility.

Fantastic

I cannot say enough about the staff at Acura Columbus. Everyone went out of their way to make sure I was able to lease the vehicle I was looking at and for the best price possible. They truly understand what Customer Service is, and you really do feel like a valued customer at the end of the day.

First new purchase with Acura Columbus!

I had a great experience from start to finish when purchasing my 2017 RDX. I went in on a Saturday for routine maintenance for my '07 MDX and inquired about moving up to a new vehicle. Brian was my salesperson and he was calm, helpful, kind and positive the entire time. I really appreciate his relaxed approach and highly recommend! I was also impressed at how quickly the process went. I've never purchased or leased a vehicle in under 5 hours...which I why I always put it off to another day. Thanks again, Brian!

Excellent from phone call to pick up

Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind and trustworthy. I do not need my husband to do the talking. They assure you understand and take time to answer any questions. Thanks

B1 oil change.

This was my second-ever oil change for my '16 TLX (17,000 miles). I'm still amazed that a TLX can go that long between oil changes so hopefully the dashboard reminder-lights are accurate! Todd Skidmore and Chris Diglia were great to work with.

Excellent Service

Since starting with Acura Columbus several years ago, it never ceases to amaze me how friendly and helpful everyone is at this dealership. This is not what I experienced when I was dealing with Toyota. Keep up the good work.

Painless

I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. There was a TV, i-pads, and books. They were done quickly and my son was entertained!

Fabulous

Excellent service from the moment I walked in the door! Adam Hanna was extremely knowledgable and helped to make my decision very easy. No pressure sales just a great experience. Would highly recommend Adam and the team at Acura of Columbus.

excellent experience

We really liked the excellent service we received from Acura.We were so glad to have had a very good deal. My kids were so happy to ride a new car.Thank you.Frank!

Quick service without an appointment

I walked in on a Saturday morning and did not have an appointment. I was greeted, checked in and was out within an hour. Great service and wonderful staff.

Excellent Experience!

I came in for a brake noise problem. They were able to quickly identify the problem and get it fixed. Everyone is always welcoming and very helpful.

Good experience

No complaints. Everything was done as planned. Eddie is always great. Jamie told me what would happen and when they'd be done. She communicates well.

DJG Review

Very customer friendly. All our questions were answered. Went above and beyond addressing our concerns, for example: would the car hatchback open clearly while in our garage. He suggested we drive the car to our house so we could find out - it cleared the garage door.

Always the best

Always awesome service and always friendly;) I always go here to get my oil changed and car checked and I am never disappointed because they don't miss anything... The only thing is the price but I guess to get the best you charge the best...

Efficient and Friendly

The dealership personnel were very helpful and accommodating both with scheduling and the services rendered. I would consider purchasing there again and would also consider their service department for vehicles purchased elsewhere.

way too long for oil change

Scheduled online and specifically requested oil change service only.Process took one and half hours to execute. Why? A little pushy with ancillary services requests.

Helpful sales person

Rated Good, rather than excellent because a little hard to find. Only noticed Acura sign after I drove past it. Have purchased Accords in the past, where the Westerville showroom is quite large and a little more "homey". Really liked my sales person. He helped me make some major decisions, without making me feel pressured.

Driver Airbag replacement per Safety Recall

I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half.

New Car Purchase

I bought 2017 RDX and dealt with Steve and Ben king. They both were professional and very knowledgeable. I had pleasure working with both of them.

Airbag Recall

Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and they even washed the car.

Great Service Experience

I had my 2012 Acura MDX in for routine maintenance and a brake check-up. I was very pleased with the honesty and professionalism of Jim C. in the service department. Jim could have easily suggested I get new brakes, etc, but, he was very forthcoming for what would be the best way to handle my service and not break the bank doing it! Thank you, Jim!

Great car dealer with a great salesman!

I had the pleasure of working with Bill Green on the purchase of my 2017 Acura RDX. Bill made the process of buying a car easier than I could have ever imagined. Bill got me everything I wanted and I couldn't be happier with my experience working with him. I highly recommend Bill Green!

Always a wonderful experience!!!!

My son purchased his first car from Corey Decker today , we stopped in last week to look at cars and he was very honest , pleasant and knowledgeable. We shopped around a few other places but went back to Acura of Columbus not only because I have used them for 15 years and trust them but also we felt very comfortable working with Corey , and I wanted my son to have a great first car buying experience. Thank you Corey , Mike Shay and all of the staff at Acura Columbus. You do an outstanding job !!!!! We look forward to doing many more years of business with you ..

Great sales staff

Adam was very helpful in working with us to find the car we were looking for and get a good deal. He was very courteous.

Airbag recall and tire replacement

Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and bottom of door frame is caked with dirt and grease.

Courteous and fast service

Every time I've gone to this location they've always been professional and courteous. I would recommend them to anyone that needs to either buy new or have service done.

Airbag recall

I have had my Acura for 2 1/2 years and every visit to the service center has been a pleasant experience. I have been treated with respect and have been kept informed every step of the way and all my questions have been answered. The waiting area is always clean and stocked with drinks and treats. My latest visit involving a recall was handled in a timely manner. Everyone that I have dealt with has been courteous and very helpful. I could not be happier.

Helpful people

I recently lost the use of a company car so was looking for something reasonably priced and reliable but also sporty and fun to drive. I explained my situation to my salesman Bill and he patiently showed me six or eight options. Any of them would have worked out but the last car he showed me had some WOW factor so it's the one I chose. Very easy to work with the whole team.

Excellent service

Friendly, professional, honest, trustworthy.....words I would use to describe the service department.Provided a shuttle to and from an appointment while my car was being serviced. Highly recommend!

Recall for Air Bag component replacement

All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the repair time for my sevhedule.It is nice to leave in a clean car that only inhances the feeling of confidence in the service performed!I always recommend the hige quality of your Service to my Friends which I know resulted in the sale of a RDX.Don Justice

Great experience

I Gave my requirements to the salesman and he went above and beyond to make sure I got what I came in for. Highly recommended.

Great Service Resolving Issues

We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain our repair options. I joined Eddie for a diagnostic drive and he quickly identified the issue which was verified after additional testing. The repair took slightly longer than we had anticipated, but we were provided a loaner (2016 TLX) along with all of the normal, friendly service we get at Acura. After we picked up the car, we had a battery issue and Zach sent a service representative who picked up my car and left a loaner (2016 MDX) for the day. Larry, the service manager, spoke with my wife and made sure that the issue was quickly resolved at no additional cost. The service at Acura Columbus was excellent and we will continue to use them for all of my car's servicing.

Courteous Staff, timely service and accurate estimations.

The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estimation and the staff is very courteous. The only complain that I have is that they have been slow in communicating for the air bag replacement related updates. I have been proactively asking about it and haven't rcvd enough communication to let me know that my VIN is on the list of vehicles that being looked at for the air bag replacement.

Working with Bill Green was fantastic

My wife and I recently undertook the adventure of looking to replace our 17 year old 4-Runner. We visited Infinity, Lincoln, Audi and Toyota. We knew within 5 minutes of meeting Bill Green that this dealership was different and that Bill wanted to ensure a top notch dealer experience. Bill took the time to really understand the type of vehicle that would fit our lifestyle. He walked us through all the technology available on the 2017 MDX (they have made a lot of advancements in the last 17 years). My wife and I knew when we walked out the door that day we would be back to buy the car. Thank you to Mr. Green for making this such a pleasant experience.

Service

No problems, executed within stated timeframe and environment was friendly. Received quality service. Service included oil change, tire rotation, new filters and axle deferential change

Helpful even after I bought the car

I'd give 5 stars if it was a no-haggle dealership, which I do prefer, but a good car buying experience. Zack was friendly and helpful but by far my favorite part was after I'd bought the car. He called the next day to check in and when I told him I had accidentally left something at the dealership he express shipped it to me. A warning light about my key fob battery ticked me off (not the first time I've had a warning light turn on as I drove away) but he was super responsive and got me a new battery asap, no charge. Usually when buying a car they couldn't care less about you once the dotted line is signed but I truly feel like I could call back with a question any time. That's great customer service.

My daughter is very happy with our purchase of her new car.

My salesman Zach Warren was very nice and easy to work with. The finance department Brian was very nice and also easy to work with.

Friendly and knowledgeable.

Steve Ault was terrific to work with. Informative, friendly, and no pressure. Everyone at the dealership is nice and felt the process was transparent and easy while looking for a new car.

Car Shopping Made Easy

The service was great! Fred was informative and accommodating as was the rest of the Acura staff. Fred answered all my questions and gained reference promptly for anything he wasn't sure of in order to provide correct info. As a first time car buyer I don't see myself going to anywhere else in the future.

Pleasurable Car Buying Experience

Bill Green was very helpful in providing information to us about our new car. He was very prompt in answering questions and returning calls. There was never any pressure to buy. Bill and Brian from finance were very knowledgeable. It was just a pleasurable experience dealing with these 2 people.

Have had problems with my rear passenger door since day one

I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of columbus has never acknowledged my concern . Finally last week I had my car in for service and one of the service managers looked at it and agreed. They couldnt do any work on it then so I made an appointment for the following week. He promised that they would take the inside door panel off at that time. I also ordered 2 new tires. Well I got the tires ---490.00$ and paid for them. Nobody went over the repair with me. I asked for someone to talk with me about it and they sent out a customer service kid who had no idea. Well I got it home and it is still doing the same thing. I doubt that they removed the door panel because the work was done fairly quickly. And another problem was lack of loaner cars despite making my appointment a week in advance . They washed the outside of the car but did not vacuum the floor mats up front or in the back.

the experience was great !!!

the service was great even though it took longer than i thought to just get the the font plate rack to be installed it was totally wroth the wait the guy that help can"t remember his name but he came more than once to come check on me make sure is doing good and that i was doing great while i waited for my car . The Columbus Acura dealer is the best place i would spend on my day off . Thanks again Columbus Acura .

Outstanding service

Full filled a factory recall and fine-tuned brakes to give a great ride in a reasonable time and kept me informed since I was waiting.

Transmission Problem - No Problem

I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some transmission issues. When accelerating from a stop the tachometer quickly jumps RPMs without giving the car much noticeable acceleration. It seems to do this when shifting from 1-2, 2-3 and sometimes 3-4. I am not a "lead foot" but things just didn't seem right. The technician that I rode with (possibly Eddy?) agreed that they should take a further look at it. I dropped my MDX off a few days later but unfortunately they didn't find any issue. Now I am worried that I have an expensive lease payment for the next 2.5+ years on a vehicle that I am not thrilled with (this is the ONLY issue I have with the vehicle - I LOVE everything else!). The rest of my service experience was excellent. When I returned the loaner vehicle the next day I had forgotten my garage door opener in it. I called and spoke with Jami who was able to track down the garage opener from the next customer who had the loaner vehicle and get it back to me the very next day. That was excellent service!

One of the best car buying experiences

We just bought an MDX from Bill Green. It was one of the easiest, most enjoyable experiences I've had in a long time. Bill was extremely helpful, laid back, and he knows his Acuras. Brian (finance) made the process quick, simple, and easy to understand. Once the paperwork was signed, Matt showed us how to use all the features. He was incredibly knowledgeable and patient. Everyone was great, no one was pushy or rude. I couldn't be happier!

Great experience

Very professional and completed service quick. It was a great experience and I will continue to use them for future service needs. I would recommend using them for service.

Oil Change - Filters were changed as well.

I scheduled an oil change and it was recommended again to change the air filter and cabin filter. After talking with a friend, I found out $110 to change both filters is outrageous. So I'm not happy about that. I have always been happy with the service I receive at Acura but feel like I was taken advantage of now. I am happy with the service provided and your willingness to get me in at 8:30am instead of my scheduled time of 4pm. I appreciated that. The only other thing I noticed was my floor mats were not vacuumed but the exterior of the car looked great after coming out of the wash.

Disappointed With Response.

Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inquired about 45-60 minutes later and was told it was being test driven to make sure it was fixed. Another 30 minutes and the guy I talked to at his podium came to me to say they were fixing bushings. I said he was suppose to give me an estimate before fixing. He said it was under warranty. My mileage on my car was one mile more than when I drove the car in, plus that mile was with the service tech, Eddie. The copy of the work they gave me had 7 miles added to the mileage. There were no test drives, but they tried to make it look like there were. When the guy came out to tell me about the bushings, I asked if the car in the work area was mine. He confirmed it was. It was the first time the car was in there, because the TV monitor doesn't lie.

Part snafu

They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a brand new car for a few days until my car was fixed and I brought theirs back. I feel they were up front about the mix-up and Jami handled it like a pro. Other than some of my time, I don't feel like I lost anything and as always they treat you like you are the most important person there. Acura Columbus continues to be my favorite car store.

New 2017 MDX

We purchased a new Acura 2017 MDX with the advanced package. We agreed to the deal on Saturday and all of the accessories were installed by Wednesday. When we arrived to the dealership, everything was ready - the paperwork process was painless. Bill Green and his colleagues did a great job.

I came to receive an annual service inspection

The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call was finished. Well done,

Pleasant buying experience

Staff was attentive to my needs, courteous, and didn't leave me hanging excessively long while they were sharpening pencils in the back room. Delivery was smooth with them rechecking my trade in for items left behind and knowledgeable introduction to the technical features of the electronics. Time for the (sale)test drive and price negotiation phase was about 1.5 hours and the delivery (paperwork and familiarization) time was a little over an hour. Appreciated delivery occurred inside building and they even made it a little special with a bow on the hood since it was on my birthday.

Update to service experience for bluetooth connectivity

I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and the service team did a great job not only in the fix but in the consistent communication. I do recommend this dealership and appreciate their good work.

Acura Tire Needs

Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including balancing and alignment. It took longer than was estimated when the car was dropped off, which was somewhat inconvenient because of other time constraints.

A1 service

Your service department was great. First service on this acura. Everything was as one would expect. I like your service very much. This is my third acura and I have always been pleased with your service department.

Service for an old Acura RL

Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura!

A1 Service

I am always treated so well by everyone when I bring my car in for service. I forget the gentleman S name who always helps me when I arrive but he is awesome. He has driven me in the shuttle and he is always so polite.

Best Service Dept. I've ever dealt with.

As usual I am 100% satisfied with the service I receive from Acura Columbus. Its easy to recognize they are committed to customer service. I will return there for all of my service needs.

Service

Staff did a good job of reviewing all the points of the service. The service was completed ahead of projected finish time. The vehicle was not swept out.

1st class

Jami was very helpful she did everything to help us get our car back in a timely manner and work was done perfect and price was fair.

Excellent experience!

Kyle went above and beyond to get us the exact vehicle we wanted, and at an excellent price. He located the model with the features we wanted at another dealership, and made it available to us within 2 business days. We couldn't be happier with our experience and our new MDX. I would highly recommend Acura Columbus, and specifically Kyle Duncan.

Happy with my new car!!

I mainly worked with Mike Shaw. He was very helpful, knowledgable and got me a great deal on the car that was right for my family. Highly recommend this dealership!!

First experience

After starting on an awkward step Acura of Columbus has stepped up and not only made everything right for me but has gone above and beyond what was expected. I wish to thank the entire staff.

New Tires

Once again service with Acura Columbus was easy and on time. I have never priced tires with a dealer in the past thinking they would be expensive compared to local tire stores, but got the same tires I was looking for with a 4 wheel alignment for less than the local stores. Great experience!

Busy day at Acura

Things were backed up when I arrived for my 8:30 appointment. Eddie rode in my vehicle with me and was great. He quickly identified the noise. I was told my car would be ready by no later than 3:00. It wasn't. I stopped by at 3:20 and it was being washed.

Awesome

Great service for replacing the airbag and supplying me with a rental car !!They called me and got me in the next day !!Thank you

Transmission Review

The folks at Acura Columbus was all very attentive, nice and proactive. The overall customer experience here has been top notch since my July purchase.

charged for rotation and then reinbursed

I am VERY unhappy that after the wife got home I looked at the bill and then the car and saw that even though I was charged for rotation of the tires they had not been rotated. If I had not checked I would have never know as I did have trust in Acura Collumbus. I called Zack and he said that he just charged me for that but did not know that the mechanic did not rotate them. He offered to put a credit or send me a check. I chose the credit but after thinking about it I would like a check. I really have know way of knowing if any of the other items that I was charged for where done or not. I do not feel I can trust Acura Columbus to do work on my vehicle any more and will not be returning to have survice or purchase there again. Larry Powell

2017 Acura MDX

Zack Warrer was great throughout the sales process. The trade negotiation process was okay, and they took the time to setup and walk through all the functions of the vehicle. Also Brian Milliser was very patient going through all of the finance options even though we ended up just paying for the vehicle. Overall I would definitely send a family member or friend their way. With all of the construction dust, they still made sure my car was 100% detailed before I left. Great Experience. They also have a nice room for kids to play in while they wait(my 8 year old was completely occupied throughout the whole process)

Acura Columbus

Working with Adam Hannah and Ben King was very easy and they helped me buy the car I was looking for. Ben went out of his way to show me the car after hours and was a great help. Thanks. I would recommend these salesmen and Acura Columbus.

Got 'er done

My wheel cracked, and I was desparate to get it fixed. Not only did this dealer get the wheel fixed correctly, they also performed the standard multi-point inspection to make sure the rest of my car was working as well. I just wish they were open on Sundays.

Excellent Service Department

I most recently visited the Service Department for a routine service appointment. I was able to schedule a same-day appointment. The service was completed sooner than anticipated time given. Very courteous staff. Thank You!

Pull Ahead Program

I was offered the pull ahead option on my MDX lease. I called this dealership to inquire. Mike Shay took the call and was outstanding. He looked into pricing and options and got back to me promptly. I was then able to visit the dealership and make the transaction seamlessly and get my new lease vehicle.

Wow. So Happy. Thank you.

So Proffesional and prop. Felt like Home. Great information and advice. Quick and Detail. Clean. Adam and Brian did a Outstanding job.. I will be back next week with doughnuts and coffee. Everyone should be proud.

Great service, very prompt and detailed information.

Personnel at Acura Columbus are professional, serious about the service they provide and reasonable priced. They always give really good details about my vehicle, parts that need to be replaced and info on what I should expect next time I come in. Love this place. Thank you,

They made it right

Had a bit of an issue getting the diagnostic right as can sometimes be the case but the team turned every stone and got it right in the end. Jami and Eddie handled it with the highest level of professionalism. This is more than appreciated. Thanks, guys!

oil change and regular service

We have for the past 2 and half years always had very pleasant experience when coming in for service. Staff easy to work with and would recommend them to anybody.

Acura Columbus - New Car

Process was simple and I found it very easy to work with the sales and finance team. I would recommend Acura Columbus to others looking for a new car.

MDX Recall at Acura of Columbus

Very pleasant experience .Staff was friendly and professional.Work was performed and completed on time.My wife and I have owned four Acuras .We will definitely visit Acura of Columbus when it's time for a newer Acura!

Awesome customer service!

Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST.

Great people, great service

From the first I was welcomed and the organization of the service center was amazing. The reason for the trip was my daughter's Acura air conditioning was not working. I talked with Bob at the service desk who was extremely helpful. I picked up the repaired car in a timely manner and the air conditioning is working beautifully. I will go back to Acura Columbus any time I need to. It was a very good experience.

Very good customer service

Very friendly people, good service. They update you with the service that they are doing, also check out the car from top to bottom, giving you and estimate of what you should replace or repair soon, or what you can wait for a little bit more.

Kyle was knowledgeable and very helpful!

Everything, from start to finish, was easy and done in a efficient manner! Everyone was pleasant and smiling! Not sure if the name of the employee who helped with paper work but he was also great to work with! Would recommend Kyle to my friends and family!!

Good service

They are straight to point and does deep diving on you're issue if any. Nothing major just a normal service and oil change.helpful team ..

Service for acuta

The Acura Columbus president is the best guy I ever met , he works with customers closely to make them happy .I would definitely recommend speaking to him if you are not satisfied

Car Wash

Brought my new MDX in to pick up my new license plates. While there I figured I would take advantage of the free car wash. I was unhappily surprised that I was quoted at 30 minutes for the wash. Not sure if it was hand-washed (but I would imagine it had to be with it taking that long). Seems like an automated wash may help speed things up for busy customers trying to get things done on their lunch breaks. That said, Ryan was able to get me my freshly cleaned car well under the quoted time.

Great service on a busy Saturday

I live about 2hr from Columbus but happened to be in Columbus for the weekend. On Saturday my battery died in the parking lot of Meijer's, just a mile or two from the dealership. I called the dealership at about 11:30am and was disappointed that they couldn't come directly to assist, but pleased to learn that the service dept was open until 4pm. Roadside assistance came fairly quickly and got me on my way so that I could go to the dealership to diagnose and fix what I assumed was a dead battery. People at the dealership were very friendly but informed me that they were extremely busy, thanks to the airbag recall. HOWEVER, I happened to note the clock when I was back on the road with a new battery (at no charge because it was under warranty), and it had been less than an hour since the roadside assistance had given me a jump.Kudos to everyone in the Service Dept! And THANKS!

New Purchase!!

Service was greatl and would recommend to friends and family. Facility is clean. Everyone was pleasant ask we I need water-snacks !!Nice selection of Vehicles.

Overall pretty good

Could have communicated status a bit more. Also overall check included ac check but it's not functioning properly. Set up follow up service for ac.Also car wash was hurried and just a fair job

Car Buying Made Easy!

I just purchased a new ILX through Zack Warren, and he made the process easy and enjoyable. Zack was very responsive, courteous and helpful. He accommodated my schedule, worked with me on the price and made financing easy. I'd highly recommend Zack and Acura Columbus.

Brake repair

Jami was friendly and courteous throughout. Accomodated my request to fit me in, same day, even though I did not have an appointment. Yet, I do wonder why an oil change was recommended, considering i had oil changed 2k miles ago.Part and service pricing is ridiculously high.

Fast and easy

Great staff that was very quick and too the point - at my request. Also very knowledgeable. They were very friendly and negotiating was very easy.

Too busy

Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They did find the problem, but the part wasn't in stock. Still no loaner vehicles, so I had to make another visit the next day. Zach was very professional, and thanked me for my patience, but it wasn't my best experience.

recall repaiir

Everyone was helpful and courteous. The only negative was the dirty marks left on the floor mat on the driver's side. We hope we can get the stains out.

Outstanding Customer Service and Professionalism

Simply an excellent experience getting my RDX serviced... great customer service Chris Diglia is truly a "superstar" Service advisor and superb representative for Acura Columbus!

great job

We needed to have service done on very short notice due to travel plans. Parts were ordered, service scheduled us for the next day. When we arrived, everyone was helpful, parts were there, and we were in and out in a hour. Flexible, fast, polite, great experience.

New lease.

Great job, I was in an out in an hour to return lease and get a new 2017. Steve and Derek we very helpful and clear on information. I would highly recommend Acura Columbus for anyone looking for new wheels.

Always Amazing

I just purchased my second vehicle with Acura Columbus. Zack was great to work with! He took the time to explain all of the features in my new car. He was professional and fun to work with.

Wast of money

Took my 07 Mdx for ABS light, dropped off my car , I was told that they would charge me $120 for a diagnostic check, never told me that it's $120 for each hour , Bob called me the next day saying that they already spent 1 hour looking for the issues and found a lot of problems it would be a $4000-$5000 job he said and recommended to take it somewhere els and it would be ready for pick up in about an hour , so i asked him to stop right there and to have all the issues that he told me about in details to be put in so I can take to another mechanic , I went to pick it up 4 hours later , Bob was at lunch it took them 15 min just to find my paperwork , he never even started interning the info his tecnition wrote on the back of work order , so I paid and asked the lady to have him email me the info and to have him call me .So he never emailed me or called , I called a few times trying to talk to him and leaving him a couple of messages , he finally called me back after I talked to his manager . Emailed me very little info , it was so unusfull ,so waste of money.

Smooth recall repair

Bob was courteous and helpful. The repair was done very well and vehicle was returned clean. Great to have wifi and coffee while I waited at the dealer.

Courteous and fast service

My Acura was part of the Tamara airbag recall. from getting my rental car to towing the Acura in for the replacement airbag, my experience was excellent. I didn't have long to wait at the dealership before my car was fixed! I am well satisfied. Thank you.

Always a pleasant experience

Zach was helpful and pleasant. Usually get you in and out with a loaner. I never worry about taking my MDX here for service, my last two visits have been great.

extremely poor customer communication

Never received call when part arrived. Appointment made not appropriate amount of time for service required.Parts and service rep did not communicate accurate info.And I did not even receive the correct part.

The work was done well. It was professional and ponctual.

Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make me feel at home.

Standard A1 service

Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change.

"Excellent customer service"

"Great Service"The customer service we received was outstanding from beginning to end. Owner (John) what a great guy he make sure that i was not leave without buying a vehicle which my wife and my daughter like it and also he treated like a family member great job Mr John i will never forget your service which you provide me by your team member Mr Zack who was my salesperson and also he did make sure that my buying process goes smooth and he didn't leave until i left the parking lot and also when i reach home i forget something and i called him in a few minutes he called me back and make sure everything is ok..what a great service from Acura Columbus. I highly recommended this dealership for your new or used car, one thing sure you will never disappointed from their team .. I have already recommended to my many friends. . Thank you for my Acura and the great experience.thanks again Mr John and his Team......

Recent service

As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience.

Polite and Professional

Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that needed done and sent a follow up email with the future work that our RDX may need in the upcoming months. We appreciate the team's responsiveness and desire to keep our Acura running top-notch and driving safely. Of course, we always appreciate the complimentary car wash and vacuum...and would like to give a special call out to Ed, who always greets us with a warm welcome and a smile. Thank you, Acura Columbus, for a job well done.

followed up on details

Great experience, Mike S was outstanding everybody is verry kind and professional . Mike gave use a nice introduction to help with all the new technology on our RDX.

Customer service beyond expectations

I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The service person was very kind and the waiting rooms are very nice and considerate with free drinks.

Excellent Customer Service

The customer service we received was outstanding from beginning to end. It was by far the best experience that I have had in purchasing a car. Even negotiating on the purchase price was a pleasant experience. We had initially gone to the Lindsay Acura dealership in Columbus, but disliked the sales person and the experience so much that we sought to look else where. We refused to give that dealership our money even when we were told that they would match any other offer we received. I have already recommended Mike Shay to a friend, as we found him to be pleasant, non-threatening, knowledgeabe and just out right fair. We felt the same way about Derek Watts who processed our financing paperwork. Both of these gentlemen should teach a class on customer service. Every employee we interacted with was pleasant and genuine. That includes the gentleman who sat with us in the car to go over the car's features. Thank you for my Acura and the great experience.

Help for a desperate traveler

I pulled into the dealership with no appointment on Saturday of July 4th weekend, with a tire pressure sensor indicating a flat was coming. They squeezed me in, diagnosed the problem as a nail hole, plugged the hole, all within an hour (without an appointment). Then they did not charge me since "you've already had your trip )Washington to Chicago) interrupted. We can't charge you anything."These are fine people, who make Acura a class brand.

A very happy customer ONCE AGAIN ---

This is my third Acura lease and it's because this dealership treats me well and that's from start to finish. They value my time and are always prepared and ready to process the paperwork in a timely manner. They always have the car detailed and ready for my pick-up. They make the lease return process stress-free, and they take care of me during my multiple services amidst the three year lease. I would strongly recommend them to anyone looking for a great Acura experience. - Eric Harned

Helpful and easy to work with.

The service was completed very quickly and the employees are very helpful and interested in making sure that you have a positive experience as their customer!

Came from Indy Just to Buy from Steve

Online, I found the year, exterior, interior, & package of RDX that I had been looking for for months, but it was 3 hours away. A used one with everything the way I wanted it was hard to find, but I just happened to see this one online before it was taken down because it couldn't be sold yet. Steve contacted me anyway, told me the situation, & kept in touch with me for over a month. He went out of his way to get the issue resolved quicker than expected so I could come take it for a drive. I had never even driven an RDX before, but I knew it had all the gadgets that I wanted & was a reliable brand. Steve showed me the basics & sent me out for a test drive. I knew that was it for me & that I wanted to go back to Indy with this vehicle. That's where Brian came in & helped me get financed so I could drive my new (to me) car home that day. And when I had an issue getting the title transferred to Indiana, Brian & Ted were there to help & sent me exactly what the BMV needed. I only spent about 4 hours at the dealership that day, but every single person I came in contact with was extremely nice & wanted to make sure I was getting the experience I deserved while buying a car. Acura Columbus has made themselves my dealer from now on, no matter how far the drive!!!

Overall good experience

Service was completed on time and customer experience was good. I would shop here again and recommend this dealership to friends and family.

Great Experience

I purchased a new Acura RDX on Monday after test driving it last weekend. I often think of car buying as a painful experience but this could not have been easier or more pleasant. My sales associate Steve Auld was great as well as everyone I came in contact with at Acura. I would recommend Acura Columbus to any of my friends. Not to mention I love my new car!

willingness to find the problem and fix it

They worked to find some on going problems with my MDX and now everything is fixed! Plus I always get my oil changed there and I'm always happy with the service.

Excellant customer Service and a ver knowledgeable staff.

Work done:Machined rotors on front brakes.rotated and balanced 4 wheels.Washed vehicle. Provided a loaner vehicle at no charge.Did not charge for tire rotation because the other work done which necessitated removing all four wheels.Service adviser, Jami Meredith explained that charging for rotation would have been "double dipping"since the wheels had to be removed anyway.

Experience with Acura Columbus

I just recently purchased my second car from Acura Columbus and would like to comment on my experience. The sales staff was great especially Ben and Zack. In addition, John Connelly was great as well. It's my second car I purchased from them and would highly recommend them to anyone. In addition, I would like to comment on the service department as well. Our suv had some scratches on it and they buffed them out as we waited. Each time we have been there the staff has been very helpful. Buying a car is never fun, but with them, both times went about as well as I could ever expect. I would highly recommend Acura Columbus to anyone interested in purchasing a vehicle. Lastly, our Acuras have been the best cars we have ever owned.

Seat Belt

Took very good care of me when there and provided a car for me while fixing seat belt. Very suprized that the seat belt stuck open and would not retract for a new car, then that a part was missing when they went to install and they had to get it shipped overnight but I could not return back to Columbus for a couple day, so I made 3 trips to Columbus for something that never should of broke. You guys do always take care of a problem and that is why we went with this car.Thanks Jill

Friendly Staff and an Excellent Service

The staff at Acura of Columbus make you feel comfortable and make car buying a fun, low pressure experience. Each member of their team works very well together and made us feel that no matter who was taking care of us we were in good hands. Every person we met with was knowledgable and eager to help. My wife and I will definitely come back here every time we need a new car! Adam is the man!

No proper technician

They didn't figure out or resolved the issues for my vehicle sound which was coming from engine and it was abnormal sounds which I haven't heard in past. I have visited to dealership for three to resolve. Such a bad experience I ever had before.

Service experience on my 2014 Acura RDX

Acura Columbus service is friendly, professional, thorough, careful and courteous. They are customer oriented, technically competent and fairly priced. A standout in today's auto dealer marketplace.

I have already recommended your dealership!

This is my third Acura MDX since 2011 that I have bought from your dealership. I like the low pressure sales people. Ian has sold me my last two cars, and we have been very pleased. It's so easy to drop your car off for service or stay and wait in your very nice waiting room! I'm very pleased with this new purchase, because your dealership has someone who is totally trained on the operation of the car and is extremely patient with me. John has even scheduled another one on one appointment with me since I ran out of time the last time. I couldn't be more pleased.

What I liked

The low pressure, very helpful, and knowledgeable sales. I liked the car and the way it is prepped. I was a bit disappointed that no coupons were available for at least the first 2-3 service visits.

Brake Fluid Service

Service accomplished with less than an hour wait. Comfortable waiting area and I was given a status several times during the visit. The car was washed and the experience was excellent.

Service Your Car for Longevity

A car can last a very long time adding to the value proposition you wanted when you purchased your vehicle. Keep it serviced in a timely manner according to your service manual. I have over 167,000 miles on my 2005 and regularly take it on long road trips without concern for mechanical issues. My experience is that your dealership is the best and most well equipped to provide the highest quality service for your vehicle. To wit, my other vehicle has over 247,000 miles.

A positive experience

From the beginning to end of my service for my 2008 TL was very helpful, cordial, thoughtful and responsive. I felt my needs were met and exceed my expectations of the care given to me and my TL.

Great Service

I was pleased with my recent visit for service at Acura Columbus. I was able to get in for an early appt. and out as soon as the work was done. Everything was explained to me after by Mr. Zuene in detail, and I have had no issues since. Thank you !

Professional and timely

I called for an oil change and arrived early. They took me in, worked up the paperwork, showed me the lounge, offered crackers, water,soda and TV. Just Great! Waited maybe a half hour, they washed the car, paid the bill and I was off again to finish my day. And free Internet!

So, I still don't know where things stand (UPDATE)

UPDATE:My original review is below. I have updated my rating of Acura Columbus from 3.5 stars to 5 stars to reflect their response to my original review. I don't say this lightly: I just had the BEST customer service experience I have ever had. Let me explain.Soon after I wrote my original review, I received a message from the company president, John Connelly, apologizing for the problems, stating that that's not how they do business, and indicating that I should be hearing from service manager Larry Jones. I then checked my phone and saw a voicemail from none other than Mr. Jones stating that they wanted to "make things right." I gave Mr. Jones a call and he told me they had read my review but wanted to hear more about the issues from me directly, so I explained my experience and my issues. I told him my main issue was that no one really explained to me why the gas cap issue was not fixed properly the first time and why they hadn't already ordered the new part before my second service appointment. He told me he looked into the issue, and in 2 minutes time, he gave me a satisfactory explanation of the gas cap issue. Again, he reiterated that they wanted to "make things right" - and they did!- They drove a rental MDX down to my place of business an hour away- They picked up my RDX, took it back up to Acura Columbus and fixed the gas cap issue- They noticed another possible issue with the gas cap so they went ahead and replaced the entire assembly free of charge- When I indicated I wanted to go ahead and pay for an oil change while my vehicle was up there, they offered to go ahead and do an oil change and tire rotation free of charge- They drove my RDX back down to my place of business and dropped off an invoice showing the gas cap repair, oil change, and tire rotation had in fact been done free of charge- Instead of simply parking my RDX on the street, they drove it around to our parking lot in back, which is off of a narrow alley-way, and backed my vehicle into a parking spot so I could get out more easily (small things matter)- They placed a note with mints on my dash (small things matter)- They 3-day priority shipped me a box of gourmet cookies with a handwritten note from Mr. Connelly apologizing for my troubles, which I discovered on my doorstep when I got home- Mr. Jones kept in constant communication with me to make sure I knew exactly what was going on and whenI used to work in customer service. In my current profession I deal with numerous clients on a daily basis. I am just so impressed at the lengths Acura Columbus has gone to try to make me a happy customer - and it has worked. They have certainly redeemed themselves in my eyes. Not only did they do everything they should have done to "make things right," but they did everything they could have done. It seems that my initial bad experience was just one of those instances that "fell through the cracks, " but that is clearly not indicative of how the company is run. Special thanks to Mr. Connelly and Mr. Jones. I will be back.-Grant_____________________ORIGINAL REVIEW:There are two Acura dealerships in Columbus. I had purchased a used 2013 RDX from elsewhere. A few months ago I made an appointment with Acura Columbus to get a sun glass holder and gas cap tether fixed under warranty. I was told it would take approximately 1 hour. It ended up taking 2.5 hours because they were behind on some other service jobs. Kind of inconvenient, since I 1 hour live out of town, but it happens. I simply took an Uber down the road to some shopping areas and then came back.A week or two later, the gas cap tether comes off again - literally just falls off when I unscrew the cap to fill up with gas. I call again and schedule another appointment. I also wanted them to check out some noises coming from the vehicle that I didn't know whether they were normal or not. Their "sound guy" only comes during the week, so I had to leave work early and schedule something on Monday. Again, I can kind of understand that. I show up and talk to one of the guys at the front kiosks, who enter in vehicle information and arrange for it to be looked at (Bob Meyer). I explain that they had fixed the gas cap a few weeks ago, and that it fell off again for no reason. I asked that he confirm it would be no additional cost to get it fixed the second time, since it was their fault. For some reason, he could not confirm that, which made me nervous. Something about "as long as [I] didn't break it."Anyway, the "sound guy" (Eddie Chandler) comes out and we both hop in the vehicle to drive around and try to identify the noise issues. Mr. Chandler is a cool, nice guy. Ultimately, he doesn't hear anything out of the ordinary, so that was good news. We come back to the dealership and I hang out in the waiting area for probably 30 to 45 minutes. It's an "ok" waiting area with some drinks and snacks, a loud TV, and chairs that are a little worse for the wear. Not great but it doesn't matter if I don't have to wait there for a long time.Eventually, Mr. Meyer comes out and tells me that they have to order a gas cap part and that I will have to come back up in another day or two to get that installed. I ask him why that would be when they knew weeks in advance what the issue was. I explained that it was very inconvenient because I live out of town and can't take off work repeatedly to get a gas cap tether replaced. He doesn't really say much except to say that the correct part was not used when they fixed the gas cap tether the first time. He did not explain why that was, though.I left and came home. When I filled up my vehicle with gas the next time, I noticed that the gas cap is currently tethered, but given Mr. Meyer's comments to me, I don't know if it's tethered correctly, or if a new part needs put on, or what. I never received any follow-up phone call from them letting me know that they had received the part. At the end of the day, I left feeling very unsatisfied and confused. The staff that I interacted with were friendly, but if you're wanting my honest opinion, the experience was not great. The fact that the dealership is located on the corner of a busy intersection, and its parking lot is extremely cramped and tricky to navigate (the service area is hidden in the rear of the building) doesn't help. I may be looking at other Acura dealerships in the future.

New Acura Owners

Kyle was a pleasure to work with. He is knowledgable and personal. Being new First time Acura owners, I am extremely impressed so far. Kyle arranged for a loaner to have additional accessories installed and this was a great help. Thank you Kyle!

ACURA OF COLUMBUS IS WHERE IT'S AT BABY-By Far the BEST

I found the perfect little cherry of a car that i was looking for at Acura of Columbus...im still amazed. So let me tell you... this dealership... made my "situation" turn from an awful ordeal into a surprisingly pleasant experience! in the past 3 days i have been to 12 dealerships that only had gross dirty smelly used cars to offer for my price point..i thought..oh boy, this sucks... BUT THEN..I found Acura of Columbus...Listen, this dealership is the cream of the crop...the creme de la creme if you will...why? for starters, it's clean, nice & quiet and they offer great cars. PLUS, I have never experienced a car dealership with more integrity than Acura of Columbus... Adam Hannah is the salesman who helped me.. he never pressured me one tiny little bit.. he's a cool guy....friendly...He's....REAL... During my test drive, I asked questions he had no problem sharing with me a little about himself and the company and its owner. I was extremely impressed with what i heard.... i thought...wow the owner sounds like a great leader/mentor...Oh, i know that sounds so cheesy, but its true...and it shows in his employees... Actually, all the guys in the office were pretty impressive.. friendly...and funny too Lol.. They looked happy, like they enjoyed their job..I felt a nice camaraderie vibe I've never felt before at a car dealership. needless to say I was highly impressed!! If you are looking for a great car, and want to be treated right,.. check out Acura of Columbus FIRST.. i will def be back ;)

pressure-free buying experience

This was the most pleasant, pressure-free dealership to work with during my car buying experience. Truly, that's probably the biggest reason I decided to buy here. Thank you to Steve for being patient and knowledgeable and guiding us through the process!

Air bag recall. Oil change. Sun tool repair

I am happy with the oil change service and sun roof repair. I had received a call around May 17 that the air bag replacement part was in. I fully expected that the replacement would occur. I don't understand why I was told that when now I am told the part is on back order and won't be in for another 2 to 3 months

A very open review and clear.

Ray was very informative and courteous in providing me with an overview of RDX. Ray was very patient to answer and respond to each of my questions and provided clairity to many of my technical questions.

Great experience at Acura of Columbus

I had a wonderful experience at Acura of Columbus. I had gone to other Acura dealerships before this one and none were as friendly. I had a great salesman and he was very helpful when choosing my car. I definitely recommend this dealership!

Wonderful

The service department was wonderful as always. Timely and courteous! I will definitely be back again. Todd took the time to explain the service and gave me an estimate on how much it was going to cost.

New Acura RDX

Zach was very nice and friendly! He worked with us to test drive several vehicles, and was very easy to work with. We would definitely buy from him again!

Went Out of Their Way To Ensure Great Customer Experience

This is the 3rd time I have had my car serviced here since buying my 2015 Acura ILX. Each time, the staff have been kind and have not been pushy, which I appreciate. I had a couple of concerns heading into the appointment after recently receiving a letter related to an airbag recall on my vehicle. Since my appointment was for a tire rotation and oil change, I wasn't sure what to expect in relation to how the dealership would handle the recall, particularly since there is currently a national backorder on the impacted parts. I voiced my concerns and was pleasantly surprised with how accommodating the dealership was at meeting my needs. The dealership went out of their way to develop a plan that both fit my needs and my work schedule. When it comes to customer service, these guys get it!

Good Experience

These guys were easy to work with, not pushy or annoying, and were extremely accommodating and flexible. I have no complaints about the car purchase process.

Easy and Fast

Mike Shay was very knowledgeable about the Acura line and helpful finding a car that fit our budget. We visited AC about 15 years ago when looking for a vehicle and were so turned off I swore we would never go back. I am glad we did because they were great to work with and no pressure to purchase.

E-Mail to owner

John,Thanks for the opportunity to express my views on our customer service. As I have said in previous responses to your E-Mails, your team is still the BEST! Everyone did their job in a very professional manor. Your check in guys were prompt and efficient, Bob Meyer did a great job organizing my service appoint and had Eddy drive my MDX to help diagnose one of my concerns, which he did quickly and efficiently. He relayed his diagnosis to Bob and he gave me a loaner to take home so they could complete the repair. What great service, my repaired and serviced MDX was returned to me today clean and with the Multi-Point inspection report. Keep up the great customer service as will be recommending you to my friends. For sure you will receive 100% rating on the Acura Corporate review.Best Regards,Steve

Free car wash

My rsx was dirty. Big time dirty. Winter dirty. As a service to their customers, AC offers a free car wash. Had to wait 45 minutes, but what a job. Almost at a detailing level, the car is CLEAN.

Acura Mdx 2012

The sales went smooth. Even though i was expecting more for my trade in i got an ok deal.I got the warranty for the next MDX too.Friendly staff, gave professional approach on how to deal with my ok credit and got me best possible rate.I am happy with the purchase which i hope to keep for 3 or more years

Felt like home

Great group of sales staff, they were informative and friendly. Got me into the car I wanted. No hasseling. Let me test drive a vehicle and take it home just to see how it would fit in my garage before I purchased it. Will go back when my wife needs a new car.

Management discord

Received a recall notice for my '14 RDX (defective airbag), letter stated that Acura would provide a free rental while RDX was serviced. I called and agreed to this. Here are the 'highlights' of the experience:1. Acura told us to not drive the RDX, leave it in the garage and come to the dealer and get the rental car.2. Showed up at the dealer and the rental car was not there as the lady on the phone told me it would be, but we'd have to get to the Hertz agency for the car - a few miles away.3. We followed their directions and went to the Herz agency, where after waiting in line for 40 minutes were told that they don't rent cars for Acura.4. Not knowing what to do, after another 25 minutes finally got the Hertz agent on the phone with Acura and they determined that we had to drive to another Hertz agency to pick up the car.5. We did so, and got the rental, no further issues.6. 5 weeks pass and the airbag part has arrived and I was called to schedule the appointment. I was told to have the RDX at Acura on a Tuesday. I asked them how do I get the car there? They said 'drive it' then I had to explain why we have the rental in the first place and the RDX is not to be driven. I also informed them that the RDX would not start (I presumed a dead battery). After several call backs with different Acura managers, they agreed to come get the car on Tuesday morning. (Wait, it gets better). I took the morning off, and waited for them. They never showed up.7. I called Acura the next day to inquire what happened, and there was no explanation other than to set up another visit the following week at 11am on Wednesday.8. Acura does show up to my house at 11:07 the next Wednesday and asks me to pull the car into my driveway. I asked him how I was to do that since the car wouldn't start? The email appointment confirmation from Acura clearly stated "RDX will not start." He left in frustration, but did call me back later that day and asked if he could come back out and get the car. I agreed. They picked up the car, I got a call a few hours later stating the car was ready and that I needed to call Hertz so they can come pick up my rental from my home. I then asked 'how am I to get the RDX without the rental' which they replied Hertz would take me to the Acura dealership.9. I called Hertz and asked them to come get the rental, and was told 'we don't do that.' Of course not. I was told by Hertz to just drive the rental to Acura and leave it and pick up my RDX - this of course made sense to me.10. Although the RDX is a '14, it has very few miles (14k) and I keep it like new condition. When I picked up the car, the driver's seat has what looks like white paste in many of the air xxxxx on the top of the leather seat. I'm guessing the service technician had some sort of paste on this pants that got into the seat. Ugh.Net - The overall service at Columbus Acura is very good. I've been there several times and they actually go over the top a little too much to exhibit great customer service. I find their prices to be extreme, but could say that for all dealerships. I just don't think management had any idea how to handle the complexities of a recall (and it's not really that complex). The whole thing was a mess, we got through it, but it has changed my perception of taking my car back to Columbus Acura for future service. I'm sure senior management does not know about CRM, but if they did, they'd put it into play so that when a customer speaks to one manager, then the next manger is fully aware of the dialog, and then when the customer calls and gets a 3rd manager, he/she is fully informed of the trail.

Acura Rdx

Thanks for coordination and I love my new acura rdx. I had confusion on what to choose anf how to get the car titled to both of us but it was good experience and thanks for help

Unable to duplicate issue and couldn't diagnose from my desc

Having intermittent issue with steering wheel volume and channel buttons not working when using radio, cd or iPod. If you hit the channel button it increases volume. If you try to use the down volume button it increases it too. Car needs to be turned off and restarted to get it working right again. Due to it being intermittent they could not duplicate problem and because they couldn't duplicate are unable to figure out how to diagnose or correct issue. Jami said to try and video it next time it happens; which will be tough since I'll probably be driving. Not to mention the only thing that would show is the volume level increasing in the car and the number of volume level increasing on the display....which is what I told them happens. Also couldn't figure out why car has problem playing music from my iPhone (display reads Loading or Unsupported). Again they couldn't duplicate problem and suggested getting a new cord. No problems with cord when using my iPod. They had some sort of gas leak and were evacuated which meant I couldn't return loaner and get my car before I needed to get my son from school. They were totally fine with my coming back in Saturday morning but Jami said they'd be working later than the regular 6 pm closing time (due to being behind because of evacuation) if I wanted to get back that evening. I showed up at 6:01 and computers were off and cashier was ready to head out the door. She was nice enough to check me out even though it was news to her they were staying late.

Summary

I appreciate the papers with what was checked and knowing what to watch for in future services. All staff were friendly and helpful. Thank you!

Good service

I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got it taken care off

Stellar service

Zach was extremely friendly and helpful and worked with me to make sure I was extremely happy with my service appointment. Despite spending well over $1000 more than I had anticipated, I left feeing like this was one of the best car service appointments I've ever had.

Speedy Airbag Repair w/ Friendly Service - BUT

I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I could. They arranged for me to receive a rental vehicle, free of charge, until the time came that they received in the replacement parts to remedy the airbag issue. Then, my scheduled repair appointment was set for 4/29/16. The repair time was very quick, less than an hour-and-a-half, and everyone I encountered was very professional, courteous and friendly. However, I noticed upon driving home that there was an issue with my repair - every time I turned my wheel, I'd hear a rattling sound coming from within the steering column, as if a loose screw had been dropped inside and not recovered. Now I have to return to the dealer service center to have this issue resolved. It's inconvenient, but the fine service I've received otherwise speaks loudly to th quality of this dealer. I just wish my airbag repair had been completed completely correctly... But we're all human.

Fantastic! Already referred friends!

Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friendliness and quick service was the best part of the experience, so I didn't feel pressured or "out of the loop". He needs a promotion so he can show everyone how it's done! Thanks Bob!

Very disappointed!

Took too long in the checkout line. Everyone too busy eating lunch at their desks. I really don't want to smell the onions and tacos or watch people eating their giant sandwiches as I stand in line. Car was filthy. Wondering why it was washed on Friday when it wasn't ready for pick up until Monday. You need to figure out the flow in the parking lot as it is ridiculous pulling in and out.

Best sale ever!

I've bought many vehicles, however this has been the easiest transaction ever!! Salesmen was knowledgeable and very helpful and very personable . Best deal and great people.

Great Sales experience - purchased a New MDX

This was our first Acura purchase. Our sales consultant Jason Byerly was extremely helpful and made our transaction smooth. He was quick to respond by email and very kind and professional in person. We will definitely be using the dealership for service. I purchased an item in the parts department while I was there and the customer service was excellent in this department as well.

I couldn't be more happy

I couldn't be more happy with my Acura experience. The salesperson, Kyle, was thorough, personable and unhurried. Great experience!Derek in finance was equally great.

Great dealer ship

They take care of issues very fast I am impressed with there work. I was working with one sales man day came back worked with new sales man they both did a very good job at taking care of my family needs..

ILX Purchase

Ray and Brian were both awesome...could not have been better! I would definitely come back again for future purchases and refer to friends as well.

Not a good car buying experience

We had a hard time get a fair price for the car. We were low balled on our trade- in. Then we received a certified vehicle that had body damage (dent). We returned the vehicle for repair. The vehicle was kept over night., however the repairs weren't completed. I've been asked to bring the car back in a week and half to be repaired. This experience started bad and continues on the same path.

Great Service!!