Academy Ford

FANTASTIC Service Experience!!!

The folks at Academy Ford are so professional and nice... not to mention very good at what they do. This is my new Ford home and I'm very happy about it.

Great service

Always a great experience when going to Academy Ford!

In and out with out an appointment.

I have a 2013 Fusion and my battery died while I was in Baltimore for the weekend. After I had it jumped I drove home stopping at Academy Ford to have it looked at. I expected to wait awhile since I didn't have an appointment. That was not the case. They tested my battery, found it needed to be replaced. I was out of there in almost no time at all with a new battery and a great warranty at a price that was even better. Thank you and I will be back again.

Great car buying experience from great people

Drove from PA to Academy to purchase a 2014 Explorer limited. They made the process fast and painless. The vehicle was exactly as described if not, better.

Academy Love

My second purchase at Academy Ford and would not go elsewhere. The most pleasant experience always, whether I am there for sales or service. All the folks that work there can be trusted to work with you in any capacity. It is a testament to this company that I see those same folks every time I visit!

Great Service!

my maintenance was addressed properly the first time listening and noting my instructions. They provided a loaner car ride since the shuttle was not at the shop currently. They did not force any of their follow up recommendations past explaining what they could do, why it should be done and how much it costs. They handle all situations very professionally.

Great Service

Dealing with the personnel at Academy Ford is always pleasant. What they tell you is what they do. I have not had any bad experiences in the 7 years that I have been taking my vehicles there for service.

Car Service

Get job by your very professional staff. I find that at Academy Ford I never go away dissatisfied.

Service team

Great experience. Team went above and beyond my expectations

Best customer service in town!

When buying or looking for a new car Academy Ford is the place to go! Nathan and the team will all be very courteous and will take you step by step to the right car for you. Academy Ford will definitely help you find a car with the latest features within your price range. They make you feel very comfortable with the process of buying a car, make sure to ask for Nathan he will definitely make the whole experience with it!!

Academy Ford Service Department

I am always satisfied when I leave the service department at Academy Ford! Derrick, Kevin, Jake, and others are always super helpful and the staff there are always willing to work with me to make sure that my service goes as smoothly as possible (whatever that may be). This particular visit I left my car to be worked on for the entire day and I was given a rental in order to go to work, and it all went smoothly. I am always impressed by how accommodating the service department is...Thanks to everyone who works there!

Happy customer

I always get fast and friendly service. I checked excellent service, but it came up poor and I couldn't get it to change. Will continue to come back for all my repair service.

Review

Overall I have good experiences with Ford. However, I would prefer that those working on my car don't use my radio as their personal entertainment system. When I get in my car and the volume on my radio is much higher than the level it was on, and is on a completely different station, I don't appreciate it.

Easiest vehicle purchase ever!

Saw a 2016 F150 online at Academy Ford. Contacted the dealership over the Labor Day weekend for additional information. Truck was as I wanted, all options included etc. Pricing, Terms & Ford rebates were easily explained and spelled out for the final price on the truck. I was able to make a deal via phone and email long distance within 36 hours of the initial contact with dealership. They assisted me in locating a shipper to get the truck to me. Great referral as the truck arrived in perfect condition & again within 36 hrs of contact. This dealership lives up to their motto of Honesty & Integrity. Super helpful, great to work with, professional & courteous. Would highly recommend them to anyone looking for a vehicle from out of state or locally. Best experience ever buying a vehicle!

Exceptional Service

The staff at Academy Ford were exceptional, they allowed use to look around without hovering. That's why we came back. We purchased a Ford Edge in 2009. All of our questioned were answered in a polite and professional manner. Very peaceful friendly atmosphere. It was a pleasure to shop at this location. Thanks again!!!! I can't seem to remember the young lady who assisted us in our purchase. A special thanks to her, she gave us several options to choose from and allowed us time to make an educated decision on what we would purchase.

Fantastic customer service

Returned to Academy after12 years for purchase of new vehicle & they did it again! Phenomenal customer service, internet sales found & secured the exact vehicle i wanted & Nicole made the purchase an absolute breeze!! Academy really values their customers. Im shocked but happy to return 12 years later & have a great purchase experience yet again! Friends & family made their purchases at Academy as well. Keep up the great work, Academy Ford!

Best car buying experience ever.

Erick Lopez was great! He gave us choices within our price range and touted the virtues of each with out bias. He was actually concerned about what we liked and didn't like. He made, as did all involved with our decision (the car we chose) to the paperwork, and pleasant smooth evolution. Thanks to all!

Academy Ford

Our sales person Nicole was very helpful. We were looking for a 2016 Edge in a certain color, and she found one at another dealership, and had it sent over.She got us all the possible discounts we could get on the car. When we picked up the car she went over everything and explained how it worked. We couldn't have asked for more. Everyone treated us great.

Great car buying experience!

Being someone who works overnight, I did not want to drive all over town during my sleep hours to look for a car. Online car shopping seemed to be the answer. I quickly found out that most dealerships use online tactics to get you in the door. Not at Academy. I asked about pricing before I arrived, I was told the truth. I asked about financing before I arrived, I was told the truth. I could go on but you get the gist. I was not given the run around ,my paper work was done quickly, and was able to get to work on time that night. Just a great all around experience.

Fast and Hassle Free!

From the moment I stepped on the lot I never felt pressured. Alex, my salesperson, was very kind, didn't push, asked the right questions, and make me feel comfortable every step of the way. When I found the vehicle I was looking for, the finance manager walked me through all the details slowly, making sure I was comfortable with the terms of the agreement.In the end I was in and out in less than three hours! No hassle, no arguments, no push sales staff. I can easily say that this was the best experience I have ever had purchasing a vehicle. Thanks Alex!

Academy Ford Experience

My sales person Alex and Sales Mgr Scott, helped me to find the right vehicle and a good price. Their service was outstanding. My car was towed in on the weekend, they provided a loaner while I was still searching for a vehicle.

Thomas L Jones

My family and I were very impressed by the manner in which we received prompt attention upon arriving at the Academy Ford dealership. Upon meeting the sales receptionist, with whom we had made an appointment, we were immediately introduced to the fantastic sales representative, Miles Washington, who asked what type of vehicle we were interested in buying and showed us a number of vehicles to choose from. Miles' sincere enthusiasm won us over, as he went about explaining the various features of the automobiles and what price that would be within our means. Since our daughter was the one who would be purchasing her first car, Miles took special care in working with her and making sure she was given information that would help her make a final decision.After having looked at a number of vehicles, our daughter settled upon the one she was looking forward to test drive: a 2015 Ford Fusion,which was a wonderful experience for all of us. And after returning to the dealership to begin the paperwork on purchasing the vehicle, Miles went about making sure our wait would not be long, and he treated us to refreshments. Upon completing the preliminaries, we were then introduced to the finance officer, Brent Cleveland, who also did a fantastic job in sharing important information regarding the warranty and other important matters that would be to our daughter's benefit as a new car owner. My family and are very happy with the total outcome of our daughter's purchase of a car.)And finally, when it was time for Miles to place the tags on the vehicle, we all took photos with him and thanked him for making our day very, very special. By the way we are also very happy with the Academy Ford dealership, because I purchased "my" 2015 Ford 150, 4X4 Truck, Lariat last July, 2015. This vehicle looks great and the performance on the road is outstanding! Thank you Academy Ford for your outstanding sales personnel!

Quick and Painless!

I appreciate everything this dealer did for me. Miles went above and beyond, even delivering my floor mats to our home (on his day off!) when I was unable to pick them up.

Great Service, Very enjoyable experience

Fantastic dealership. Had a great experience working with Tom. Was very thorough explaining the different packages that the F150 has to offer. Got everything I wanted out of this truck.

Happy with my new car

Kept putting off getting a new car, Academy Ford and salesperson Wesley Roberts was recommended by a family who purchased a car last year. Mr. Roberts was very helpful in getting me the car that I wanted.

2016 MUSTANG PURCHASE

Alex and his team came through like gang busters! My only complaint is having to do this review after doing another from FOMOCO!

Great Dealership

In the last 6 months I have purchased two vehicles from Academy Ford and both have been outstanding. My sales person is Alex Jackson and he is the best. Always cheerful and concerned about the customer. He made the entire sales process painless. My next vehicle will be purchased from Academy Ford. Thanks to all, especially Alex.

Amazing Service!

Academy Ford is a professional dealer who wants to sell cars in a way that makes the buyer comfortable with the process and confident in the product. Nicole is an amazing salesperson who knows Ford vehicles and wants to get you the best deal possible. There are no gimmicks and Academy will do their best to satisfy any request you make. I highly recommend this dealership to anyone looking at buying a first car who needs someone to trust in the process.

mr ron degrouchy

Malcom isa great person mike lynch is a great manager

great job

Overall A+ Good service Keep up the good work I was very satisfied with my experience....

Super service, immaculate showroom

My experience with Academy Ford was superb in all respects. Customer service was second to none. Everyone was friendly & ready to help me with whatever!

Very accomodative

Your staff was very accommodative to me and my wife. Especially Miles Washington, Scott Richmond and Bernard Perry. They helped me to find an alternative truck because the one I was looking for was unavailable. I appreciate getting the truck package thrown in too.

Couldn't Ask for Better Service!

It is always a pleasure working with Rich! He is on top of the deal the entire time and doesn't let any detail no matter how small slip through the cracks!

Professional, courteous team

Excellent team from the moment we identified a vehicle from the Academy Ford website, to the prompt call from the manager, to the salesman who helped us test drive our vehicle, to the service department delivery of the vehicle and explanation of how to use all of the vehicle accessories and safety features. The negotiation process was fair and respectful of our needs. Financial paperwork was processed quickly. The only part that was a little less than outstanding was the time between agreement on the terms of sale and the time to sit down with the finance team to close the deal. It took a couple of hours of waiting, but once we entered the office it went quickly. Many thanks to the Academy Ford team for all you do. We've been a 24 year happy customer of your team.

Great Customer Service

Best customer service. So very happy with our purchase.

Great car buying experience

Nicole Smith at Academy Ford was recommended to me by a friend back in 2013, when my daughter was looking to buy her first car. I was told she was excellent at helping female car buyers avoid the traps and condescension you get from most car sales'men'. The purchase of the Ford Explorer was a good first car purchasing experience for my daughter and Nicole continued to offer her support and answer questions over the next 2 years. I returned to Academy when I took over the Explorer for my daughter and wanted a higher end model for myself. Nicole took care of me and I am now happily driving an Edge that is more my style. The Academy showroom is a friendly environment and I felt well taken care of. I have already recommended Nicole and Academy to friends and will continue to do so.

Best Experiene Ever!

Breath of fresh. Best ever experience buying a car. Very professional and pleasant to deal with from beginning to end. Love the car!

Simply Amazing!

The most incredible car buying experience! The folks at Academy Ford did not use pressure tactics, but simply listened to what I was looking for and matched my desires perfectly. I now have a new Ford F-150 and am enjoying the road. Yes it is true that I drove a great distance to reach them, but it was well worth the travel. Academy Ford is superior simply stated!

Delighted!

I cannot say enough good things about these folks! As I've told my 700+ Facebook friends and 500+ Linked In colleagues: I got a more than square deal, had a truly pleasant buying experience thanks to Miles Washington and Scott Richmond and their post-sale followup (minor repairs and maintenance) was graciously provided at no cost! Outstanding!

Best Car Buying Experience!

We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!

Best Car Buying Experience

We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!

Best Ford dealer in Maryland, NO QUESTION !!!

These people know how to treat people and make buying a car a good event.

Academy Ford OUTSTANDING

I have one word to describe my dealings with Academy Ford OUTSTANDING !! I have been dealing with another dealer for years but for some reason forgot that customer service was important. Thank You Nicole for all your help on making my 1st purchase from Academy Ford enjoyable and easy.

Vernon McCarter

I just took delivery of 2 new cars form Academy Ford in Laurel MD and I want to say that the whole car buying experience was a pleasure. Erick Lopez was our salesperson and he took the time to explain things to my wife so she felt comfortable and he was an excellent salesperson. All of the people we dealt with at Academy were top notch. I had not bought a new car for a long time and was not looking forward to the experience but all I have to say is Academy is the best. I also have a old Ford Escape that I have had serviced at Academy since it was new and I have never had any problems. I would recommend Academy Ford to all of my friends.

Outstanding Performance

Great customer service and sales staff. Made the buying of our new company vehicle easy and pleasant!

Great experience

Acadmey Ford offered us the experience we were looking for....the sales team of Wes and Malcom was a perfect fit. Wes was our salesman and he was very helpful, knowledge able about the vehicle and he never once got tired of all my many questions and phone calls. Malcom was the person who handled the numbers and negotiated the pricing and terms with us. Malcom was open and listened to our offer and met us half way to help us get the car and price that we wanted. I would refer family and friends to go car shopping at Acadmey Ford in Laurel hands down.

Our 2nd New F-150 Purchase Here

We bought our new 2001 F-150 here and that experience was great. At the end of 2015, time to replace the '01, I really didn't think of going anywhere else. I figured that if I found something online at their website, we'd just go back. It was as good as 2001 - if not, better. Erick Lopez was our salesman. He is a really fun person. I'm glad we met up with him. The whole experience was awesome. My wife is hard on people that don't treat her right and Erick did well with her. And as for the F-150, well, we're blown away. It is an unbelievably better truck than the '01. Really freakin' awesome. I am a V8 kinda guy. My daily driver is a Magnum with a Hemi. This Ecoboost V6 is wild. it makes me rethink the whole 8 cylinder thing. Hey, Ford, thanks for not needing a bail-out too.

Exceptional sales team

I was on short time frame to purchase a new vehicle and I spoke with Mike Lynch and told him which vehicle I was interested in and what I wanted the vehicle equipped with. He immediately checked his inventory and was able to provide me with everything I asked for. He had Rich Allison contact me to handle the purchase of my 2016 Ford Escape. When I arrived at the dealership the vehicle was pulled up front and waiting for me. The customer service was fantastic and staff was professional and could not have been helpful. I signed the paperwork and was out of there within 45 minutes. This was one of best car buying experiences. I would highly recommend the dealership.

Fantastic Experience

We shopped around a lot before purchasing our 2016 Explorer Sport. Erick and Tom at Academy Ford were great. They helped us from day 1 and treated us like family. They were never pushy and there were never any tricks. They quoted us a price, and when we arrived they re-affirmed that price. Other dealers quoted us prices which quickly changed upon our arrival. I would never hesitate to refer anyone to Academy Ford and I will purchase from them again.

Incredible Experience!!!

Perfect - could not ask for a better experience. No pressure! No scams! Nothing hidden! I'm looking for to a long relationship with these guys. They just do it right!!!

Great Experience

Very smooth and easy transaction. Traded in a 2004 Toyota Celica for a leased 2016 Ford Fusion. Couldn't have been better. Thank you, Miles, for responding to my e-mails and questions. By the time I actually me you, we practically had the deal done.

Great experience.

Eric Lopez was an excellent salesman and we enjoyed working with him.

One final communication

One last communication with Academy Ford dealership. My 2013 Escape was delivered to me at my home on Thursday, December 17. On Saturday, December 19 Alex Jackson called me, from the dealership, to inquire whether I had taken position of my car. Alex was supposedly my sales associate yet he didn't know the transaction had taken place two days earlier. I said yes dumbfounded and hung up. I believe this confirms my previous review.

What Title???????????????????

Maintenance service is excellent. Warm, friendly and informative staff

DO NOT USE ALEX OR BRENT FOR YOUR SALES ASSOCIATE

First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager van used. It was my go to ford dealership. NOT ANY MORE. This group of sales staff and manager can not compare to the staff in the past. I started with Miles who had been with Academy only 4 months. I came in to look at 2 cars I'd pulled off the internet. He first got us interested in the wrong car. Then discovered the 2 cars I wanted to see were not on the lot, since managers took them home and did not bring them back on a Saturday. Even after Jackie called me to say both cars were there and come on in. Then when we asked him to explain some features of other cars he didn't know the answers. Needless to say it was a waste of time. We went back Monday and were greeted by the Sales Manager of the used car department, Brent, who had specically hand picked Alex, who Brent trained himself, to work with us. We decided to buy the black SE escape but it needed a front wheel alignment. No problem Brent told us it only takes 15 minutes. Brent told us the car would be ready on Tuesday. Tuesday came and no call from Academy until 3:00. Alex asked why I hadn't come to pick up the car. I asked if it was ready. He didn't remember the conversation from the night before. He had to check, no the car wasn't ready but it would be on Wednesday 9:00. Ok. I went to pick up the car at 1:30 Wednesdayfour hours later . Alex was no where around. Brent went to check on the car. It's not ready, didn't Alex call you and explain the situation?. Now it seems that if a car exceeds 1,000 miles after its first inspection it needs to be inspected again. Since a manager had the car it had 3,000 miles over the first inspection. Now it needs a new front light. Academy doesn't have the light in stock. WHY DIDN'T BRENT THE MANAGER OF ALL USED CARS KNOW THAT. HE HAS BEEN WITH ACADEMY FOR 5 YEARS. A communication problem he tells me, they will work on that. As a courtesy, Brent offered me a loaner car to be returned tomorrow when I pick up my car. I told him no. I had been to the dealership 3 times. The car would be delivered to me at my home. HE SAID OK. Wednesday night Alex calls and tells me he is bringing the car over. I tell him no the car is being delivered tomorrow I won't be home tonight. He said it's his day off but call his cell and he would work it out. Thursday I call Alex at 1:45 and say I will be home until 5:00. He doesn't remember our conversation the night before. I should go pick up the car. Brent calls me 45 minutes later and says it's my fault for not taking the car the night before, even though I wasn't home. He doesn't remember the previous conversation either. A communication problem again he tells me. Regardless, a driver did bring the car to my home. That driver is the only employee at Academy Ford I would recommend. He was polite, courteous, and friendly. A retired gentlemen whose trade was in journalism and now drives for Academy. PLEASE READ THIS POSTING SO IF YOU GO TO ACADEMY FORD IN LAUREL YOU WILL ASK FOR A SALES CONSULTANT THAT HAS BEEN THERE FOR MANY YEARS. THOSE ASSOCIATES MAY KNOW HOW TO WORK WITH A CUSTOMER AND PROVIDE SUPPORT, COMMUNICATION AND KNOWLEDGE THROUGH OUT THE TRANSACTION, DO NOT USE ALEX OR BRENT. TOM WOODS SHOULD BE AWARE OF HIS CURRENT SALES ASSOCIATES LACK OF TRAINING.

Customer

The Academy Ford staff is a pleasant group. And my service wa excellent.

DO NOT USE ALEX OR BRENT FOR YOUR SALES ASSOCIATE

First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager van used. It was my go to ford dealership. NOT ANY MORE. This group of sales staff and manager can not compare to the staff in the past. I started with Miles who had been with Academy only 4 months. I came in to look at 2 cars I'd pulled off the internet. He first got us interested in the wrong car. Then discovered the 2 cars I wanted to see were not on the lot, since managers took them home and did not bring them back on a Saturday. Even after Jackie called me to say both cars were there and come on in. Then when we asked him to explain some features of other cars he didn't know the answers. Needless to say it was a waste of time. We went back Monday and were greeted by the Sales Manager of the used car department, Brent, who had specically hand picked Alex, who Brent trained himself, to work with us. We decided to buy the black SE escape but it needed a front wheel alignment. No problem Brent told us it only takes 15 minutes. Brent told us the car would be ready on Tuesday. Tuesday came and no call from Academy until 3:00. Alex asked why I hadn't come to pick up the car. I asked if it was ready. He didn't remember the conversation from the night before. He had to check, no the car wasn't ready but it would be on Wednesday 9:00. Ok. I went to pick up the car at 1:30 Wednesdayfour hours later . Alex was no where around. Brent went to check on the car. It's not ready, didn't Alex call you and explain the situation?. Now it seems that if a car exceeds 1,000 miles after its first inspection it needs to be inspected again. Since a manager had the car it had 3,000 miles over the first inspection. Now it needs a new front light. Academy doesn't have the light in stock. WHY DIDN'T BRENT THE MANAGER OF ALL USED CARS KNOW THAT. HE HAS BEEN WITH ACADEMY FOR 5 YEARS. A communication problem he tells me, they will work on that. As a courtesy, Brent offered me a loaner car to be returned tomorrow when I pick up my car. I told him no. I had been to the dealership 3 times. The car would be delivered to me at my home. HE SAID OK. Wednesday night Alex calls and tells me he is bringing the car over. I tell him no the car is being delivered tomorrow I won't be home tonight. He said it's his day off but call his cell and he would work it out. Thursday I call Alex at 1:45 and say I will be home until 5:00. He doesn't remember our conversation the night before. I should go pick up the car. Brent calls me 45 minutes later and says it's my fault for not taking the car the night before, even though I wasn't home. He doesn't remember the previous conversation either. A communication problem again he tells me. Regardless, a driver did bring the car to my home. That driver is the only employee at Academy Ford I would recommend. He was polite, courteous, and friendly. A retired gentlemen whose trade was in journalism and now drives for Academy. PLEASE READ THIS POSTING SO IF YOU GO TO ACADEMY FORD IN LAUREL YOU WILL ASK FOR A SALES CONSULTANT THAT HAS BEEN THERE FOR MANY YEARS. THOSE ASSOCIATES MAY KNOW HOW TO WORK WITH A CUSTOMER AND PROVIDE SUPPORT, COMMUNICATION AND KNOWLEDGE THROUGH OUT THE TRANSACTION,DO NOT USE ALEX OR BRENT. TOM WOODS SHOULD BE AWARE OF HIS CURRENT SALES ASSOCIATES LACK OF TRAINING.

Effective Service

A good experience, within the circumstances. The team, as usual, was very responsive and my car is working as expected, so far. I did receive a follow-up call the day after they returned my car, something that I do appreciate.

Awesome Services

The customer service was great! Jake took his time and explained everything in full. :-)

Review Academy Ford on Cars.com

I am very happy with my 2010 Ford F-150 Lariat Supercrew 4X4, 8 Cyl. 5.4 Sequential-Port F.I., which was purchased on July 11, 2015.The service was excellent and the staff were highly professional in answering any questions I may have had regarding the maintenance of my vehicle. Also, they were very prompt in returning my calls and assisting me with other matters.Sincerely,Thomas L. Jones

Review

The service was fine; performed recall and brake repairs

2016 Mustang gt

They did a great job finding the exact car I was looking for and even dropped it off at my home for me. The whole prosses was smooth and easy.

Great Service as always

I had two flats at once because of nails from a construction site. It took 3 days to get the problem taken care of with the purchase of two new tires. The plug didn't hold because of the angle if the nails in the tires. Everyone hung with me from Academy Service to make sure that I was back on the road asap.

great deal thousnads under nearest competiter

a great car for a great price. the dealership was great. wes was a real good guy to work with. thanks

Review

Everyone at Academy is spot on. Very helpful and pleasant. Just like family.

Mustang convertible 2016

Excellent, moved from one dealer to academy ford who did an excellent job for me

Customer

Everyone is very kind and helpful. I was able to get an appointment quickly.

Great test drive

Ford 2015 Fiesta, the service was friendly and great, the staff was helpfull.

Happy F150 driver!

The staff is always professional & listen to what the problem is with my vehicle. I was having a speaker it issue (I think the speaker was moody) . When I had it in it wouldn't act up. They were patient & trying to find the problem. They suggested to bring it back the next time so they could hear it. The next day it acted up & back to the dealer I went. The staff came out, heard the problem & knew exactly what to do & who to call. I had it back in & the problem is fixed. Kevin had even called & explained the problem & e=what had been completed, always being polite. This was the second truck I bought from Academy. The first lasted 21 years thanks to their maintenance department!

Great Service

Very helpful staff. Worked with me to get my particular deal done.

Mr. Joseph Leise

My salesman, Mr. Van Lewis did a great job. He was knowledgeable and pleasant to work with.Thanks, Joseph Leise

Purchasing a new car

Academy Ford was very helpful, attentive and responsive. Customer Service was incredible.

just happy with the car

So far i'm very happy with the purchase. Next friday there supposed to fix scratches on the rear bum0er. If they fix thst i would be extremely happy.

SERVICE AT ACADEMY FORD

I have been a customer since 1962. If I had not been taken good care of, I would have gone elsewere a long time ago.

Laid back approach to selling cars

I appreciated Academy Ford's no pressure, laid back approach to selling a vehicle. At no time did I feel like the sales team was playing games with me or using high pressure tactics to sell a vehicle. Alex (salesman) had the vehicle I was interested in ready and waiting for me as I arrived to the dealership (I called ahead), he took me on a test drive, and reviewed the features of the vehicle with me. We next went in and worked with Malcolm on a price. Malcolm and Scott (sales managers) were very straightforward with their best deal, and again the finance team was a pleasure to work with. Probably one of the top two best car buying experiences I've had.

Great service

Good experience. Did not spend too much time. I was very satisfied.

GREAT SERVICE

I love this place, the staff is so friendly the best customer service I have seen in awhile. No complaints and no suggest. They do a GREAT job all the way around. They even shuttle me to and from work instead to have to wait around for 3 hours.........!!!!!!!

Fast efficient service and knowledgeable personnel

My Service Writer Derek Watson was excellent in keeping me informed about the planned work to be done on my vehicle and for arranging me with a ride to my home after I had dropped off my vehicle for repairs that couldn't be completed the same day.

Convenience

2009 Ford Edge. Stopped in spontaneously on a Thursday evening for a oil change. Was taken right in and out in about 1 hr. I also got help with my sync for listening to audios from my phone.

Excellent Service Department

The service at Academy Ford is always excellent with top notch customer service. I usually ask for Kevin Fitzgerald, but all of the Service Department staff is always pleasant and professional. The service Department has always repaired my vehicle issues' correct the first time without any problems. I truly trust this dealership.

They make it all so easy!

We brought my C-Max in for the standard 25K service, an oil change, work on the back hatch latch, and some recall notices. We were told it may take a day and a half but with all the work being done, I wan't surprised. What I was pleasantly shocked by was all the work was done in a day and I got to pick up the car the same day I dropped it off! Everyone in the service area is professional, courteous, and friendly. Keep up the great work!

Git it fixed

Tune up and repairs. I got a pretty good estimate to know what was going to get done and what the cost would be. No work was done without my authorization. Got it done right and in a decent amount of time.

Quick and inexpensive solution

The hood of my 1996 F150 was jammed so it would neither open nor close. Rather than taking opportunistic advantage of me, the service dept. released the hood latch at a very reasonable price approximating 1//2 hour of mechanic's time. Further, while additional services were recommended, the service writer did not try to ram them down my throat, nor charge me for unrequested services. I'll be back as the need arises.

Great car buying experience at Academy Ford

My experience at the dealership was smooth and easy. My salesperson Brenton Cleaveland made my car buying experience wonderful and with no frustration. I felt relax during this transaction knowing my needs were being met. Thank you for a great experience!!!

Great Dealership, with Great People!!!

I had a great Experience with Academy Ford team at this location. My salesman (Erick L) Was the Best!!! They went out of their way and did everything they could to put me in the vehicle I wanted for a decent price at a great interest rate. I went to 4 other dealerships, and nobody was willing to help me like they did. Great Service, Great People, Great location, Great Selection of Cars and Trucks. Shop with them you wont be disappointed!!!!

Your salesperson Nicole Smith is a great person!!!

Nicole Smith made buying a Jeep for my daughter a great experience. I bought a 2007 Jeep and it was a wonderful experience. I would recommend all of my friends to go see her to buy a car or SUV.

Ford Recall

No issues efficient service from Jake and his team. thanksfor keeping my car on the road.Jack

great services for an oil change

Everything went well. People were courteous. I was out of there in an hour.

Best of the Best Experience

These guys don't just put honesty and integrity on their shirts, they live it in every customer interaction. My experience was fantastic. From the moment I contacted the dealership to the inspection, negotiations, and delivery. These guys were fair and didn't pull tricks or scams. I got a fantastic deal coupled with exceptional service. I'm very happy!

Ford Edge

Every time I visit Academy Ford I have a great experience!!

Academy Ford

Bought my Explorer there 3 years ago. Had to have some maintenance on it last week. AC wouldn't work. Warranty covered all but the deductible. Also, while there had four new tires and balancing done. All was fine, everyone friendly. Only reason you didn't get top ratings is there were greasy hand prints on my leather seats. If I have to clean up after the mechanics, I don't give top ratings. I would recommend Academy Ford, the service was good and the people are helpful and friendly. Thanks.

Lincoln mKz

Car was towed in and I received a call early next morning to update me on the status of my car. Repaired and ready for pick up by Lunch time! Excellent Service desk personnel.

Informed Salesman

I provided Mr. Roland Bass exactly what I wanted in a vehicle and he delivered it :-> I am very happy with my purchase. He displayed exceptional professionalism, he was customer focused and I will recommend this dealership soley because of Mr. Bass.

Great Service given by true Professionals

Went into Academy Ford with a check engine light on, was attended by Jake ,he took the time to explain what the problem was. Jake is a very professional employee. I'll make sure that my vehicle will only go to Academy ford in laurel to be serviced. All work was done in a timely manner. never heard any if's or but's.Kudos for you guy's.

Wonderful Service

The service center staff immediately took care of my vehicle battery issue last week.I truly appreciate the great service. Thank you!!!Bridget Alexander

Best dealership I've ever been to!

After not even being acknowledged by another Dealership (who shall remain unnamed), my wife and I pulled into Academy Ford simply to take a look at a few different vehicles so see prices, and options available. Wanting to downgrade to something more fuel efficient, we looked around everything new and used. Having a unique situation, the salesman that greeted me in the parking lot on our arrival (Mr. Bass) worked hard for 2 days to get both my wife and I into a vehicle for the price range we wanted. Drove up in 1 vehicle, and drove away in 2, how can you beat that?!?!

Ford All Experience Oil Change

Academy is great! All staff Jake and his buddy who sits on the right and Ms. Pauline Martoche' top of the line people.

2013 Ford Focus

2013 Ford Focus. The clutch mechanism seems to be an ongoing problem with that year Focus. After a couple of tries to calabrate the clutch they put in a new one. It is shifting much cleaner now. Dereck, the Service Writer, is extremely helpful.

Hassle Free shopping

I purchased a 2016 Ford Escape from Academy Ford. I had made preparations via the internet prior to visiting the dealership and everything was ready to go. All I had to do was pick out a vehicle. The staff was very friendly and the purchase was essentially hassle free. Personally, I would have liked to have gotten more on my trade in. They worked to keep the payments where I expressed I wanted them and gave me every money saving incentive allowable. I found the experience enjoyable. Thanks for the new Ford.

Bought a new car

I came in to have a noise looked at on my 2013 Ford Edge. I was told I needed new brakes and rotors in the front and new rotors in the back. At that Point, I was frustrated and went to look at new cars. A sales person (Alex) offered to assist me in the process and made it the easiest, most pain free process ever. He was very personable, knowledgeable and customer service oriented.

simple service

Nicole makes service visits extremely easy for me. I wish the service department would check more thoroughly and take more time to explain repairs.

Comfortable and trustworthy process

Purchased my fourth car from Academy and two things are certain. The quality of the Ford product is second to none and the buying process here is unique to the industry. The nightmare, stereotype car buying experience doesn't exist. The sales staff and management are young, energetic professionals. Of course they're in business to make money but not to your extreme detriment. I wont go anywhere else. I always get a great car and a fair deal. Oh and they had hot dogs!

Ford Focus

My "tire pressure sensor fault" was on. The service department fixed it quickly and efficiently.

Service

excellent, reliable service, in and out quickly. Excellent experience

Exceptional Service & Customer Handling

My academy ford experience has been really awesome. They treat the customers in a very nice manner and do follow ups every day in order to make sure the customer has all the latest information & details. All the staff is very gentle and friendly. They have all the updated information about their cars along with the new features. They also offer good deals and discounts to all their customers. I am sure Academy ford is the best dealership in the area and would highly recommend to everyone for their next car purchase.

Most perfect Service

The process was pretty much painless. The sales rep Wes was excellent. process was a lil timely but my lady and I were very well entertained. the financial dept did an awesome job with getting me a great deal and called me back a day later to say they had an even better deal. would surely recommend this location for anyone looking for a new vehicle

Robert Busch - owner F150

Wes was excellent, very friendly and I enjoyed working with him. Bernard in finance was also great and enjoyed working with him also. Things went smoothly and quickly !

Superb Experience

After extensive internet searching for a F-150 FX4, I found exactly what I was looking for with the lowest miles, best condition, fully loaded and best price for a 2012 truck. Academy Ford took exceptionally good care of my wife and I as we painfully drove through DC beltway traffic, coming from Fredericksburg VA to Laurel MD. Alex Jackson was waiting for us upon arrival. An exceptional young man with great people skills whom we worked with and there was no pressure whatsoever to buy. Given the long drive from VA, Alex offered us lunch (we declined) and took good care of us. The rest of the staff from internet sales to car prep to finance gave us great service overall. Academy didn't offer much on trade-in of our 2002 Chrysler Town & Country so we closed the deal notwithstanding. Academy waived the dealer prep fee too! The service was well worth driving two hours.

Excellent Service!

Recently purchased an Escape, the 4th vehicle we've purchased from Academy Ford in the last 5 years. Our sales person is Nicole Smith, who does an excellent job in providing a smooth sales experience.

Peace of mind

Great customer service, definitely coming back for a third vehicle! Mr. Roland Bass was very helpful! I recommend this great dealer to my family and friends.

Exceptional service

Thank you Academy Ford. I love my new c max. Your staff was not only knowledgeable but extremely patience. The loan process was also as stress free as possible. Can't imagine buying a car anywhere else.

Why buy at Academy Ford?

The salespeople at Academy Ford were very friendly and professional. They all made me feel welcomed and comfortable. The facilities were immaculate and made me want to look at and test drive vehicles. They took the time to find the best financing for me and thoroughly went over the contract and warranty terms. My salesperson, Roland, went over every feature of the vehicle I purchased, to ensure I knew where everything was located and how to use features that were new to me. The gas tank was not full at the time of purchase, so Roland told me to bring the vehicle back once the gas tank was empty. I did exactly that, and he kept his word. Academy Ford lived up to their motto of "Honesty and Integrity". I would recommend this dealership to others (thus writing this review), and if I am ever in the market for another vehicle I would certainly go there first.

Enjoyed my experience

Seen the car on line wrote and told them to hold the car for me. the next day went and looked at it they pulled the car outside the building wating for me to show up.Too it for a test drive theengine told e it as time t change the oil ,told the salesman loved the car they gave me a loader ar until Monday.They wer goingto give the car an oil change and retest i befoe they would give it to me,doing that tells me they are honest an caring company..thank you..............

Staff at Academy Ford was very helpful and honest.

I was shopping for a used vehicle and the finance company sent me to Academy Ford where the service was good and honest. I didn't know the kind of vehicle I looking for before I arrived at the dealership but the staff helped me find the right vehicle that fit my needs.

Great Sales Guys!

West was a great Sale guy!! Good guy! i would buy again, if you need a GOOD sales guy ask for WEST!

John Moylan

Without a doubt the best car buying experience I have ever had! Thank you Van Lewis! I would highly recommend Academy Ford!

Great Service

Academy Ford was very easy and helpful in finding me the car i wanted. I will purchase another car from them if need. Erick Lopez and Jackie Vadnais were most helpful and friendly. I never got the typical "car salesman" approach or attitude from either of them or anyone else there.

A Great Experience!

This was truly an exceptional experience working with Mr. Roland Bass and the Academy Ford Sales Team. I really appreciate all the time and effort that went into making sure I was 100% satisfied. They worked a deal and a half to make sure I drove off with a brand new fully loaded 2014 Ford Edge Limited and kept me within my price range. I got all the bells and whistles including my panoramic sunroof...couldn't be happier!!

Great Dealership

Academy Ford is a great dealership for a new Ford. We came an hour away just to deal with them. They were extremely knowledgeable about their vehicles, especially our sales person!

Frustrating

Second new Ford I've bought Academy. Special ordered a 2015 Mustang about 3 months ago. Nice sales people (used the internet and just came into the showroom to place the deposit.) It finally came in about a week ago. So far so good. I eagerly popped in before lunch to fill out the docs and get the car. The financing dept tried to add tire protection, etc, etc and I said take it all off as i don't want any of it. So they reprinted all the loan apps, the total cost looked correct, I signed, and was out of there in under an hour and back to work. Perfect. Quality of repairs: Two days later I finally open the passenger door and Ford had a huge area in the lock latch area where they didn't paint. Not Academy's fault but I now have to call them and schedule an appointment to get that resprayed. Only took two days and was raining when I picked it up. Looked ok and I drove it back to work. Later that day when the rain had stopped I took a closer look. They took the latch bolts out (good) but didn't mask the latch in the door (bad) so its now body colored, full of paint, and fairly obvious. How lazy can they be to take the latch bolts out and not push if back into the door a little and mask it. So I get to call ford and complain about that too. Buying Process: To add insult to injury, I was putting the loan documents into a folder at home and noticed "gap" insurance. Yup, they snuck in $800 gap insurance on me. The loan value initially looked right because i had forgot about my $500 deposit and the $500 rebate from three months prior. So the $800 almost completely cancelled out the $1000 off from those making the total look very close to expected. My fault I didn't review the docs more closely the second time but I *DID* tell them to take all options out after I caught them sneaking it in the first time. Who knew they'd try it twice. Customer Service: I had made an appointment to get the door resprayed and they said I'd get a loaner car. Remember I've only owned my car for 10 days at this point. So time comes for the loaner and they don't have any. Great planning and communication between the paint dept and service dept right? So they grab me a used car for sale from the lot, put a dealer tag on it, and sent me on my way for two days. The car stunk. Literally. I had to leave the windows down during the day to air it out. 14 days into the ownership of my Mustang and I'm regretting not buying the Chevy.

excellent dealership

Bought a new vehicle from Academy ford and was very pleased with the purchasing and with their service department

Professional personnel & impeccable customer servi

Nicole Smith my sales representative was extremely knowledgeable on my 2012 Escape. It was extremely painless and easy process form the purchase of the vehicle into the finance department and out the door. The sales manager Malcolm young was an extreme joy to work with . Academy Ford went above and beyond all of my expectations.

Excellent Service

This was the first time I visited Academy Ford as we were there to purchase a Ford Focus for my 23 year old son. I received excellent service starting from Caroline and Jackie in Internet Sales to working with Nicole in actually purchasing the car. Everyone in the dealership was very helpful including the Finance Manager who went above and beyond. I have to admit, I was not looking forward to the experience, but everyone there made it enjoyable. I would definitely recommend purchasing a vehicle from them!!

BEST CAR BUYING EXPERIENCE EVER!!!!!!!

I am 100% satisfied, couldn't have asked for a better car buying experience at Academy Ford. My fiance and mom tagged along w/me to the dealership and they also couldnt believe how fast and smooth this car buying process was. I believe we were in and out in about 2hrs. I credit this to the academy ford website, I had already picked that car I was interested in and was pre-approved before arriving to the dealership. Once I arrived, I test drove the car and signed the necessary paperwork. I will definitely recommend Academy Ford and my salesman Van Lewis who was GREAT to our family and friends! He took the time out to go over the features of the car, explained each document I signed and also gave me a coupon for a complimentary oil change. What more can you ask for!!! Don't Hesitate - GO TO ACADEMY FORD! #happybuying

Possibly the best car buying experiencing I've ever had

Usually buying a car takes far too much time but not this go round. Andrew (Andy) understood what I wanted and took care of all the needed details without a hitch. Could not have asked for better attention to detail which in my book is the mark of a professional.

SO VERY PLEASED!

Nicole was an outstanding salesperson. She went above and beyond to ensure that I got the best deal possible and for that I am very thankful.

Awesome sales person

Erick Lopez was a very courtesy and knowledgeable individual. He helped us work the fine details in the purchase and was diligent is making sure the whole job was done correctly. I have been to other places and I do know it is his job, but he also went out of his way to do followups to make sure we were happy with our purchase and if there became any issues. I was very impressed.

New Car Purchase

I have always purchased my vehicles from Academy Ford over many years. My Sales Consultant, Andy Kohn was very helpful in helping me find a new Ford Escape 4W drive, that was within my budget with all the amenities that I wanted located at another dealer. When I went to pick up my vehicle Andy Kohn took the time to help me set up my phone with the sync system and going over all the basic features in the car. Everyone was friendly and helpful, would tell anyone interested in buying a new vehicle they should go to Academy Ford.

New Car Buyer

Don't hesitate to contact Nicole if your in the market for a new car. She knows her inventory and is very technical explaining the new devices in your car. I consider my experience at Academy to be the smoothest transaction I've ever had. Thanks Nicole....

Friendly knowledgeable staff.

My experience was very pleasant. The sales people were very polite, and knowledgeable of the products they sell. I was very pleased with my experience with the purchase of my new F-150. I would drive from Bel Air to Laurel again to purchase an new Ford. Thanks to all at Academy. Erick Lopez was very helpful in helping me set up my phone with the sync system and going over the features of the truck. Thanks Erick.

Excellent Service

This is my second vehicle purchase from Academy Ford. The service is always great. Andrew was a great sales associate.

Outstanding Expetience

This was my first new car purchase. I can truly say I felt welcomed and right at home from the beginning. I love the car that I purchased and I can truly say that I am 100% satisfied. Erick was a great sales associate and the fact that he spoke Spanish made it even better!!!

Awesome quick service

I take work trucks for oil changes, it's always super quick.Very friendly staff, clean bathrooms & free coffee or hot chocolate in my case.

won't go anywhere else!!!!

I went in to just look at a used car, Mr Bass who came in on his day off started talking to me, after talking, he told me he could sell me a new car. My gf came in with me, he helped me understand the process and how it works since it's the first new car I've purchased. Jeff helped me score more options and warranties then I thought I'd ever get. I went back in due to a tire issue, the people in service made it so easy, and Mr Bass came out to make sure everything was going good, he even knew my name, and we talked more. My Gf and best friend came in with me, and they loved the place and Mr Bass as much as me. I'll never go anywhere else, and I'll always use Mr Bass, he was very professional and made the time pass fast with jokes and amazing stories. I'll send everyone I know there.

Easiest auto purchase ever

I flew to MD from NH to buy my car from Academy, not knowing what to expect. I had decided to buy a Ford C-Max, but couldn't find a model with the options I wanted anywhere locally. So, in a greatly expanded search, I found one at a reasonable price at Academy Ford in Baltimore! After some negotiations over the phone and email, we agreed on a price, and early Saturday I caught a flight down to Baltimore. Nicole Smith was waiting to pick me up even before I was off the plane. We had a pleasant, informative drive back to the dealership, and she made every step of the process after that so easy. Thanks to quick responding insurance agents, I was able to text Nicole my proof of insurance on the spot, which she was able to accept in absence of a paper copy. Then she gave me a tour of the car and its features, giving me a good overview of my beautiful and fun new car before heading out on my 400 mile drive back to New Hampshire! I give highest marks to Nicole for making everything so easy, from meeting me at the airport, to finalizing the sale, to sending me off in my new Ice Storm C-Max SEL (after some of the guys sang an awesome "happy birthday" to me, since I was not shy about letting them know it was my birthday weekend...). If I knew anyone in the Baltimore area, I would definitely recommend Academy Ford, and ask for Nicole by name.

First car buying experience made easy!

I came here to buy a used car. The proccess was quick and easy. There was no pressure and I got a good deal.

Love My New F-250!!

As far as I'm concerned, buying a new vehicle is right up there with getting a root canal. However, Academy Ford really went out of their way to actually make the experience enjoyable. Starting with Jackie in internet sales....she really helped me narrow down exactly what I was looking for by searching available dealer's stock and then, in the end, by ordering my custom build. No pushing me here or there....what I wanted is what I got. We did all of the price negotiating over the internet and when we got to an agreeable, fair price, I drove out and signed the order....took about 10 minutes. Once the truck arrived in a few weeks, Nicole was excellent in walking me through the new vehicle features and making sure all of the paperwork was ready before I arrived. In and out in about 90 minutes. Outstanding!!!

Above Average for Car Dealership

Bought a used car. Negotiation was pretty straighforward. No games/gimmicks. Nice people. However they were "unaware" of several issues that my mechanic found. So as always, get your car inspected before buying.

Wonderful Experience

We had a wonderful experience buying our used car at Academy Ford. Our sales person was Don Arnold and he was very courteous, professional, and humorous as well. We got a great price on the car and even the manager came by and reduced the price even more. The financial person worked with us and we drove the car home that day. Everyone was easy going, easy to work with, and we didn't feel pressured in any way.

Nicole Smith is the best

This is our second certified buy in as many months and again Nicole made it pleasant and easy. We would recommend her for her kindness and expert efficency. She is the best

Over the Top - Best Service, Price and Product

Was very impressed from moment I arrived. I had arranged an appointment to test drive the Ford Fiesta ST that I saw online. I was greeted by the team of staff including my sales person Nicole when I walked in. They had my car waiting for me in one of the bays. Nicole took me on the test drive. She has so much product knowledge it was amazing. There is so much to know on cars these days and she took about 20-30 minutes to give me a lesson through all the parts of the car including the SYNC system and touch screen. I decided to make the purchase. They were able to get me 0% financing. After I bought the car all the managers thanked me for my purchase. I even got to meet the owner of the dealership who thanked me for my purchase. Everyone was so nice to me. Both Nicole and Benard, who finalized my paperwork, gave me their cell phone numbers telling me I can call at anytime with whatever questions I may have. Nicole even called me a week after owning the car to do a follow up and ask if I had any questions and how I was liking my new car. What a pleasant buying experience especially since I dread going to car dealerships and dealing with sales people. Thank you Academy Ford. I love my Fiesta ST! I come from owning BMW's and Mini Cooper's, convertibles, turbo type cars. I tell you this Ford Fiesta is awesome! It's fast, so comfortable, very good looking car, hugs the road, lots of pep just fun to drive!

Great sales people

Don Arnold was exceptional as well as Nicole. I was treated by these two with so much appreciation and respect. Thank you for the outstanding service.

Best Car Buying Experience Ever!

No complaints whatsoever. From Alex (sales) to the others, there was only helpfulness, understanding, high quality professionalism, and absolutely NO pressure. Everyone there works as a team, pitching in to help both the customer and each other to assure the customer gets immediate and knowledgeable assistance. Highest praise to all...even the finance and signing! No upsell, no pushiness. You feel like a valued person, not a profit center. This is our first experience with Academy, but it won't be our last.

Awesome Staff

My wife and I have purchased 5 vehicles from this dealership as well as having our vehicles serviced at the dealership. The staff has always been unbelievable! From Van to Scott To Malcolm to Chris. Every time we have visited, We have had a Awesome Experience!

THE ESSENSE OF HONESTY AND INTEGRITY

I went to the dealership with a specific truck in mind and knew what I wanted. I spoke with Rolland Bass. I tell you when you go here only speak to him. Only because he was the one who sold me on my car and doing business with them. The back office didn't come with the trickery I thought all cars dealers come with. For a smooth, no pressure experience, shop here. I recommend highly. And Talk to Rolland when you do.

Great Service

Was treated with respect from the moment I pulled into the lot. Great service, very helpful and friendly staff. I worked with Alex, and he was great! He knew the products very well and was able to answer my question. Alex was very helpful and helped me get my new car.

Excellent Services from All!

We have bought or been involved in the purchase of at least 14 vehicles from Academy Ford. We have been using this dealership since before 1997. We have never had a bad experience. Our current salesperson is Nicole Smith. She is friendly, knowledgeable and works with you to be sure you get the correct car. We just recently purchased our fourth car with Nicole. We have used the service department for some of the oil changes and repairs. My husband is handy so he does a lot of the work himself. The service department has always been on time and friendly. We have never had a problem getting a car worked on. Most of our repairs/service has been done the same day (while waiting) or we have dropped the car off using the key drop box and picked it up the next day.

Best Car Shopping Experience Ever!

Car shopping at Academy Ford in Laurel was the best experience ever. Not only was Nicole Smith (the sales associate) remarkable in her efforts to satisfy me completely, the finance department was extremely pleasant as well. Everything was done with such grace and ease. At no time did I feel like I was being taken advantage of, or being taking for a ride! Had I known this would be such a pleasant experience, I would have come long before now. I will definitely purchase my next Ford from them. Thank you Academy Ford of Laurel for making me a happy camper! Annick Kamuhanda

David Strawser

I purchased my last car in 2007 through Academy Ford , with Nicole Smith. I brought the car back for oil changes and other services every time it was needed. As I sat in the waiting room, I would often see Nicole, and she always would stop to say "hello" and ask me about the car. I found that to be impressive, and that she did indeed value me as a customer. This is the number one reason that I came back, hoping to do business again. She has been very helpful in getting everything done, and educating me on the many gadgets on my new car. I look forward to a continued relationship. (I had recommended my sister in the past, who made a purchase of a used Ford Ranger, but, not through Nicole as she wasn't available...on vacation or something.)

2015 Ford F150

The buying experience was very pleasant and Nicole did an excellent job in getting us what we wanted .

Great Service

Brent Cleveland Customer Service was Great, and Alex has a great trainer in Brent. Thanks to both of you guys.

Great Buying Experience

I was in an accident with my 2013 Ford Focus 2 days before Christmas. The car was totaled. My Mother bought a Ford Escape from Academy Ford and had a great experience. My Mother suggested I contact Van Lewis to see what he could do for me. After contacting Van and stopping by to look at their selection of 2014 Ford Focuses, we chose a white Focus. That car was sold over the weekend. The next week Van and the Sales Manager , Scott, tracked down another white Focus in PA. with the exact options as my 2013 Focus. Even with the Holidays and a snow storm we took delivery of the car on 1-9-15. We were very pleased with our experience dealing with Academy Ford.

Nicole Smith

I really love going to Academy Ford in Laural. They treat me like I am the only customer when I go there. I have the best salesperson you could ever ask for by the name of Nicole Smith. She has to be the best salesperson there and I know she is the most knowledgable one one Ford cars. I have gotten three cars from her and she always gives me A1 service. Thank you Nicole for all of your help, you're the Best!!! Academy Ford she is the best. I give Academy Dord 5 stars every time.

It was worth the drive from Arlington, VA!

From start to finish our experience was fantastic! The sales staff was patient, knowledgable and not pushy. There was no pressure to make a decision or to buy new vs. previously leased (we bought new) or pressure to buy sooner than later. After the sale the sales associate spent 90 minutes going through the features of the car, answering questions and letting me try things out and ask questions - again no rushing. They made a stressful life decision a fun and exciting experience! I'll be back!

RB CMAX Energi

Nicole Smith is the best customer focused representative of Academy Ford Sales.

Recommend Mr. Bass to everyone!

Roland Bass was very professional and very friendly at the same time. He took time to carefully explain features of the new car. He made me feel comfortable about the whole process. I would not hesitate to recommend him to friends.

Amazing Service

The service provided was outstanding. This was the easiest car buying process I have ever had. The team that worked on my car did an amazing job and I highly appreciate it.

Easy Car Purchase Great Customer Service

I purchased a 2015 Ford F-250 Super Duty Pick-Up from Nicole and I am very satisfied. Her knowledge and customer service was outstanding. She made sure my vehicle plow was installed timely and she even had someone come to demonstrate how to properly work it. I am pleased with the service I received because of Nicole and I will definitely recommend her to my friends and family.

My truck purchase at Academy Ford

Nicole was my salesperson. I was attracted by the reasonable price, but her knowledgeable and helpful manner sealed the deal. When I needed help taking the cap off my old truck and putting it on my new one, three service office personnel promptly came to my aid.

Best new car purchase experiance ever!

We bought a new Taurus from Nicole. I all of my 40 something years of buying cars, I have never met anyone as knowledgeable or as helpful as Nicole. She quickly narrowed my search to the Taurus, let me take one out on a test drive, and then proceeded to go over all of the options available and explained each one. Once I had selected my perfect car, Nicole found it and then had it brought to the dealership. After I fell in love with my new car she then proceeded to take about an hour to go over all of the computer functions in the vehicle to make sure that my wife & I understood everything. I live over an hor away from Academy Ford, but I will be using their service department just because of my level of satisfaction with the sales process. I will definitely be purchasing my next vehicle from Nicole, in fact My business has already gone ahead & purchased a Van from Nicole.

Academy ford

We were extremely pleased with our salesman Van Lewis in the purchase of our new car. I have never had someone take such time to explain all the features that our car had. I would very much recommend academy ford.

Academy Purchase

This is the 3rd vehicle I have purchased from Academy Ford, 2nd vehicle I have purchased from Brent Cleveland. I bought a focus titanium as well as a Sport Trac and I love my car. Easy process, and straight to the point. Couldn't ask for more.

Will definately return!

This has been my best experience ever. Normally, I would hate having to go to a dealer. I saw the vehicle online, came in and they honored that price. I purchased a 2008 Honda Civic from Brent and I love my car. I will be purchasing my next vehicle from them as well. He guided me through the financing process, and was able to purchase a reliable vehicle within my budget, put no money down, AND not have to sit in the dealership all day. I live about 45 minutes away, and it is worth the drive to deal with Brent and the employees of Academy Ford. A very friendly, family oriented place which is hard to find this day in age.

Very pleased

My husband and I were very pleased with the way we were treated at Academy. We walked in with a print out from our computer search hoping to look at a car we'd spotted on their internet page as having many incentives attached. We were greeted with hospitality and shown the very car we came to look at. Not having made an advance reservation to test drive it, we were very pleased to be given the full attention of both the manager and our Product Knowledge Specialist, Erick Lopez. We decided to purchase the car, and felt we received the same price and incentives we saw advertised (we had assumed, correctly, that we would need to add transport costs, title tax, tags and registration to our final cost). Erick was very helpful in explaining our options for financing our purchase, and in explaining how the car works. He made sure when we left that our cell phones were synched, and that all our questions had been answered. A very positive experience as well with the finance department (sorry I forgot the name of the man who assisted us). We feel very positive about our selection and when we need another car, will definitely return to this dealership.

Academy Ford we bought a used car

My daughter and I bought a used car for her and it was a great experience all around. they were helpful, she found something that she liked. I got great financing and they gave me a great deal on my trade in. I have only good things to say about Academy Ford.

Academy Ford "Honesty and Integrity" LIERS!!!!!!!!!!!!!!!!!!

My wife and I recently purchased a vehicle from academy ford in Laurel, MD. We spent an entire day at this dealership just to purchase one vehicle. They are very dishonest the salesman will tell you one thing but the finance manager will write the contract up differently. We didn't bother to read the details of the contract shame on us thinking that a dealer that claims HONESTY AND INTEGRITY would actual do so. Don't deal with Bernard the finance manage there he is a very dishonest intentional LIAR!!! There internet prices are a scam to get you in the door they change the price when the final contract is written up. A typical Ford Dealer Scam I should have known better.

Easiest Car Buying Experience Ever

I was referred to Brent Cleveland to look for my dream car. He was able to find exactly what I wanted in a timely fashion. Completed all the paperwork from my home, and even delivered the car to me. Easy and painless.

Braced for the worst....received the best!

After having a bad experience at Darcars Ford in Lanham, I spotted a beautiful used Ford Explorer on the Academy Ford website. I reserved the car for a test drive and decided to give Academy a chance because I've always had good experiences in the service department with my previous car. I was cautious about the Sales department treating us like Darcars. Let me tell you, ACADEMY TREATS YOU LIKE A PERSON!!! Roland Bass provided quality service, honesty and entertainment to my children. He also was providing "on-the-job" quality training to Richard Holt, a new sales associate who showed us nothing but professionalism as well. In the future, I will always make Academy Ford my first and only option in car buying!!!

New Car

I was looking for a car for my wife and Mr. Roland Bass contacted from Academy Ford in Laruel Md. He and I sent two to three month emailing and calling tring to work out a way for me to get some value out of my trade in vehicle which was upside down. He was very honest with my wife and I about our trade in and having to look at new vehicles instead on used ones. Mr. Bass and the staff of Academy Ford worked out a way for us to purchase a new car and trade in our old car but we do not have to put any money down. We talked on a tuesday and my wife and I met Roland on thursday afternoon to complete our transaction. I told Roland he was a man of his word and the excellent job done by the staff of Academy Ford was beyond words. My wife loves her new ford focus and I really am thinkful for the hard work put in by Mr. Roland Bass and the Adacemy Ford Family of Laruel md.

Very honest and reliable

We purchased a Ford Escape this week from Academy Ford. Brent Cleveland was a great salesman. He was thorough and allowed us time to review all of our options in a timely manner. He went over and above with his customer service and professionalism. We had to take some extra time but he was very polite in the process. The dealer was understanding when we had some questions with the vehicle having a small repair. They completed the repair and cleaned the car to take home all on the same day. The finance manager Bernard also was helpful in explaining the numbers so we could understand them. There internet prices are as they say they are no tricks here. The general manager answered questions and all our concerns in a very fast manner and didn't blow us off. He went beyond what I have ever experienced and it makes sense that everything went so well having him in charge. We were from Pennsylvania , but had no issues with taxes or transfer. Thank you Academy Ford . Sincerely, M Heller

Great Service. Love my King Ranch Expedition.

I was referred here by a friend. Purchased a King Ranch Expedition from Brent and it was a smooth transaction. Even delivered the vehicle to my home. Very easy process. A++

Excellent Customer Service

Really awesome customer service. They were very knowledgeable about the cars we asked about and very organized.

Good communication

Great to work with salesperson. She listens and that is nice.

Only the Best!

We moved to the area in 1995 working in the Federal Government. We have owned six different Ford vehicles and I cannot think of a better place to go. If you want service, see their best Service Advisor, Derek Watson. He is the most honest, trustworthy individual I have ever dealt with. He never tries to add additional services or work to make extra money for the dealership, he takes care of his customers. So when he tells you need something, you don't have to question it, he has your trust. He is one of the last true honest people in the car business.

Couldn't get to the price listed on cars.com

The price listed in the ad was supposedly inclusive of a $1000 rebate and a $500 military discount, neither of which I qualified for nor elected. Nevertheless, after adding these back, the price quoted to me by the buyer before taxes and fees exceeded the ad plus $1500. When I asked how this could be, all I got was a run-around email that made no sense. I'll give them points for continued contact, which they have accomplished with regularity, but that's about it. I bought from Ted Britt, where they kept all the numbers transparent and met my expectations.

Academy Ford Listens And Solves Your Auto Concerns

I first purchased my new 2008 Ford Edge SEL at Academy Ford five years ago. The buying experience was so pleasant with a unexpected respect of my asking trade value of my old Ford Escape. That I recommended Academy Ford to my older brother who also purchased a Ford Focus with the same salesman shortly after my purchase. I have since than over the past five years used Academy Ford for all my maintenance needs with their excellent and knowledgable staff. The facility is clean, bright and well managed.

Only take your Ford for service at Academy Ford!

I have 3 Ford vehicles and over the last 10 years or so, Kevin Fitzgerald and the Academy Ford mechanics have made sure all 3 get the services they need and never leave me by the side of the road. I can come in anytime I want and they always squeeze me in and get my Ford's taken care of ASAP. I will never bring my Ford's for service anywhere but Academy Ford! I am very Happy with the service and the next time I buy a Ford, I plan on doing so at Academy Ford! Best place to buy and service a Ford!

Escape 2007 Still great with 82k miles

Being consistently a customer with AF services and repairs from the the time I owned my first vehicle-Escape, still my lovely vehicle. I regular service it at AF service station every three to six months. The team i work with has never failed me. Escape took to Atlanta in Georgia, Augusta Maine, and many other destination, it has never failed me during these trips or local drive. Mostly use Escape for my commute to work and long drive. There another vehicle i use for special occasions, but escape is my love and will still remain to be my best.

Friendly - Online Financial Process was a Breeze; easiest...

Friendly - Online Financial Process was a Breeze; easiest I've ever seen/used - Price of Vehicle was Great - Purchase paperwork/process was easy (thanks Benard) - Highly Recommend. James (Phillip) our Salesman was very kind, and went above our expectations for our Truck Purchase. My husband LOVES his Truck; and I've already recommended Academy Ford to all my FaceBook friends - if you are in the market for a car/truck; the prices can't be beat at Academy! We traveled 1.5/2 hours to this Dealership; well worth the trip! Thanks James (Phillip)!!

I am writing in behalf of my family to let you know how...

I am writing in behalf of my family to let you know how happy and satisfied we are upon the purchase of our new 2012 Ford Escape at Academy Ford. Our overall experience with the staff and the work they have done to insure a good deal, including the price we got the vehicle for was superb. Special mention goes to our sales agent, Sergio Marino, who was very professional, courteous and outstanding with his customer relations skills. We are indeed pleased with the way he communicated with us, and with the way he demonstrated his knowledge of the vehicle. Academy Ford indeed speaks for itself as a company who trains and equips their staff with specific and particular skills on their profession.

went to change lock on back door of a E250 because...

went to change lock on back door of a E250 because someone try to break in , so the guy scott tells me that he is gonna charge me for telling me that the broken piece of plastic that holds the license plates needs to be replace, then he tells me that the piece of plastic is $450.00 dollars i said no because it sounds like too much money for a piece of plastic, I had agreed to a oil change so he made me wait for 5 hours in his in their waiting room if i don't say anything to the other guy i would probably still be waiting formy vehicle right now , they don't care if you have something to do or a life , they need training for customer service , for some people their cars are their lives, but of course , their service people don't know that, they dont seem to know that because of the customer they have a JOB, I will never,ever,ever,ever,ever,ever, go back to this so call service i will post this in all social networks,and will let people know not to buy a ford again because this is how you are treated after you give them all your money and trust,

Great Sales Department!!! I just purchased a 2010 Ford...

Great Sales Department!!! I just purchased a 2010 Ford Mustang Convertible and for the first time in my buying-car-experience a was driving my new car in about 2 hours. My wife its been asking me for several months to buy the new car but I did not want to go because previous ordeals trying to buy a car with other dealerships. This will be my 9th time buying a car. OMG! I have to praise Ira (Sales) and Donny (Business Manager) for the great service. There was no preassure trying to sell there aftermarket and extended warranty products. And, to finally surprise us, we do not have to return to the delear to pick up our tags; they are certified by MVA and they gave us our new license plates on the spot. I will recommend Academy Ford to all my friends.

Great experience..third vehicle purchased at this...

Great experience..third vehicle purchased at this dealership...excellent financing all the way around..ease of working with sales person and staff have made this most enjoyable for me the customer... Great location close to College Park...third time I purchased a new Ford from John Arseneault, Sales Manager, a true professional in all respects..my daughter loves the new 2012 Ford Escape !!!

This is the 6th vehicle that we have purchased from...

This is the 6th vehicle that we have purchased from Academy. My husband worked with John for over a month trying to decide which vehicle to purchase (affordability being the biggest issue) and the entire team at Academy worked with him with no pressure to buy a thing. When we went to finalize the paper work it took under 2 hours and everyone throughout that process were fantastic. I would and have recommended Academy Ford to anyone looking to purchase a vehicle.

I was in the search for a Black BMW 5-series. I called...

I was in the search for a Black BMW 5-series. I called Academy Ford and spoke with John Arseneault who was extremely helpful. I told him what I was in the market for and he proceeded to go out and do the shopping for me. As I continued to do my own searching, not only did he find a vehicle ('06 525i) that exceeded my expectations, but the price was almost $5000 less on what I was finding anywhere else. The car looked brand new and drives beautifully. The purchasing process was extremely smooth and the energy of the team was remarkable. I felt completely at home in the building and was pressured in no way. I would definitely recommend this dealership to everyone and was willing to drive up from Raleigh, North Carolina (where I live) to finalize the transaction!Thank you so much Academy!

I bought a 2012 Limited Explorer from Nicole. She was...

I bought a 2012 Limited Explorer from Nicole. She was professional and a joy to deal with. I would highly recommend her. Donny was the finance person and he too was professional and a joy. The two of them made my buying experience fun while still being informative. I never had such a great time while spending sooooooo much money!! Fun times I'm not likely to forget! I'll be back!Gail Mathis

I have been buying cars and trucks from Academy Ford...