1st Nissan of Simi Valley
1st Nissan of Simi Valley
Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 5.0 Overall Facilities: 4.9 Quality Of Work: 4.6 Friendliness: 4.6 Pricing: 4.4 Overall Experience: 4.5
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Great customer service
Daniel and team provided great customer service! The whole process was smooth and I felt comfortable with the entire experience. Thank you for the pressure free environment and getting my wife the the vehicle she wanted. Again, thank you for making the experience great.Joel
Our First Nissan Experience, Probably not our last
Friendliness of staff,, knowledge of product Cleanliness of facility. Overall great purchasing experience. This was our first experience with Nissan but we are confident we would buy again.
Super speedy Service!
There was a recall on my car that I was unaware of; you took care of it in addition to the problem I came in with. You also did my routine maintenance a little early so I wouldn't have to come back. And finished everything in about 2 hours!
Excellent service
Robert is an expert and I trust his knowledge and advice. In addition to exceptional tuning of the vehicle, he also gives genuine pointers on car maintenance. I know I am in good hands when he is on duty. I can tell he has a great passion for cars and is great at what he does.
Friendly, knowledgeable staff.
Staff was knowledgeable about the vehicle and answered all Of my questions. No pressure for sales and staff worked within my budget. Overall a pleasant experience.
Excellent seevice
Robert is an expert and I trust his knowledge and advice. He always does a great job with my 2016 Altima when I bring it in for check-ups.
Rational Car Buying Experience
The experience at First Nissan was a good one. We had a very knowledgeable sales person, reasonable negotiation process on sales price and financing and friendly staff.
Great people
Steven, my salesman was great. I felt more comfortable with him then the other dealerships sales people. I got to tell you. If not for him and of course the price I would of gone somewhere else.
Very quick service
Really quick. My car was ready much sooner than I expected. I also appreciated the car wash. The shuttle service is speedy, too.
Great service
The staff was very friendly and helpful. I was able to get into a brand new car for a great deal!
Great service
Service dept rocks all very nice fast and just great explained everything they did in detail great great great greT
Car sale
Paid attention to my wants and explained everything clearly. Finance was great. Only thing missing was a Spanish speaker on sales but everything was good.
New car sales
Salespeople were very knowledgeable.test drove four cars on lot all questions were answered and explained and did not feel pressured to buy.
Great Service Dept
Friendly, good follow through and communication. They were accommodating to my needs. The car was ready before the time promised.
Great Service
Handle perfectly by Robert Martel. Needed to be shuttled and that went perfectly. A problem occurred with my car that was caused by them and was told no cost to me.
Service that leaves you with peace of mind.
This is my second experience with "FIRST NISSAN" and both experiences were very positive. There was only one day left to take advantage of the Nissan Fall Maintenance Package (Expired after 10/31/16) and Bryan in Service squeezed my Nissan Pathfinder in for a 1345 appointment. The service was the standard excellent Nissan Service that we have always experienced with Nissan Service departments.
Greatest customer service ever
Punctiality, friendliness, speed and honoring warranty.Impressed by the service person professionalism, techical knowledge and courtesy. He knew what he was talking about. Got the feeling I was in good hands - instantly.
Car service
Last Saturday I came back in the same month for the 2 time to fix the break light. First time didn't go so well...Rafael was there and he took care of the problem that it was not only the light bulb, it was something else. He looked for the part and replaced in like 30 minutes it was fixed.Thanks to Rafael i driving my car knowing that everything is ok and I can drive safe.
Punctiality, friendliness, speed and honoring warranty
Will never go to nother dealership for service and purchase.quality customer service. Servicec rep. Tried to satisfy and fullfil all my service needs. I am hooked to this dealership.
Great service - friendly representatives
The customer representative was extremely courteous and helpful - very friendly. He explained what the car needed in terms I could understand. It was a pleasing experience.
I would recommend my family and friends.
From start to finish the experience is warm, efficient and professional. The staff is outstanding in their consistency. My congratulations.
Fast, fair service
Routine oil change, clean comfortable lobby, reasonable wait time, and price. Did not push additional services. I will come back.
Better than independent mechanics.
Friendly, fair, fast and professional. The job is done right the first time, at a competitive price. I am fully informed of alternatives and the costs before work starts.
Great Service Great Team Work!!!
Very friendly, took time to listen to what I wanted, not pushy, and very professional, did not wait to long for service.
1st Nissan of Simi Valley
Chris was great. The technician located the noise I complained about. I didn't believe them when they said it was the hood. I swore it was the suspension. Chris rode with me for a test drive and he confirmed that it was the hood. They lubed it and the noise went away. Great service.
Good service
Chris was very professional and got us in and out in a timely manner. He was very friendly when checking us in and took us early. In a short period of time, he called with the update on my car and recommendations for future maintnenance. It was a very smooth service visit.
Great experience
Willy and Billy were amazing. Willy was knowledgble, friendly, trustworthy and honest. Billy was fun to talk to, appeared honest and straightforward.
Great and timely service
I always have a good experience when I bring my car in for services. They are always helpful and knowledgeable
Excellent Customer Service!!
The Best Customer Service in a car dealership! Zach & Mitch are the best! They are not pushy, they are friendly and down to earth. It was a stress free experience in purchasing our new vehicle. Excellent Customer Service to Zach, Mitch and Brian!
My car needed service
Everything done on time as promised, and they washed my car! Totally appreciated that! Will definitely take my car here.
Oil change service
Courteous and prompt service for an Express Oil Change - greeted on arrival and speedy "paperwork" (all done on a touchpad) and follow-up to its readiness in promised time - including a nice car wash!
Great service and clean facility.
Mr. Sonny Brown was very helpful and courteous, as was Mr. Mitch Mitchell. Purchase and lease options were fully explained.
Quick and Easy Service
Quick and easy appointment making made the drop off simple. The very nice employees were organized so I didn't have to wait long at the counter. Thanks, Bryan!
Great Service, Nice people, Dealership very clean.
Employees were all very nice and so helpful. All was done in a timely manner. Love it! Love it! Love it!
Superb Sales Team
Danny was an excellent salesman. He made me feel comfortable and well taken care of. The managers Kim and Billy and Henry in finance were wonderful as well. I didn't feel like I was in a high pressure situation, which as woman buying a car alone is very important. They really took the time to listen to what I wanted and made a deal that worked for me and my finances. I'm thrilled with my new car.
Car Purchase
The entire process to purchase was rather fast. From test drive to driving off the lot it was only a few hours
Red carpet friendly service
I called on Friday for an oil change and recall on my car and to my surprise they got me an appointment the next morning 9:45am. When I dropped off the car they said they needed 4 hours. I told them my son had a baseball game at 3 and they said, "No problem. " My car was done by noon and washed! Even our shuttle was a nice van, we'll maintained, with an excellent driver. What's to improve?
Great waiting room
The employees were all friendly. The waiting area was clean and comfortable, with free coffee and cookies. The bathroom was very clean.
Friendly Staff, Quick Sales
Great customer service with no pressure from the sales staff. Daniel made sure we got what we wanted and he understood exactly what we needed.
great service
Robert is always pleasant and professional. I like the convenience of the shuttle and how quick they are with general maintenance
Great service
The staff greeted me with a very inviting smile and great attitudesMy overall service experience was amazingThanks for the great service
Exceptional customer service
So kind over the phone. Had our car ready faster than we expected. Called us to let us know our car was ready. I always spoke to a person, each time I called or someone called me. Great customer service.
Great dealership!
I was met immediately outside by a service rep (didn't get a name) to record the VIN and mileage and referred me to Rafael. Rafael was was pleasant, knowledgeable and courteous, and explained what would be done to my Frontier for its first service. Really treated like family,
Great service to my myrano
Rafael was right there helped me with my service to murano. He addressed all of my concerns. Understood my time constraint and got me out in and out as early as he could.Very kind, friendly and absolute gentleman.
Always great experience
Mr Martinez is always very friendly, professional and honest telling me what my car needs. The time frame is very precise.
very good
salesman very nice , explained clearly all details of car and payments . Also not pushy and good listener. Hospitable too.
Great experience!
Everyone was nice and treated us good. The process was nice and easy and they helped us get the car that we wanted.
Trusted and reliable service
Service representative Robert Martel always does an excellent job, he is helpful, pleasant and treats you like a personal friend. Is always extremely knowledgeable about my car and makes excellent suggestions. Feel like he has my best interests at heart and wants my maximum satisfaction. Cashier is personable and pleasant.
Nissan Simi Valley Great Service Great Quality
Fast, Clean, Friendly, Courteous and down to earth service. They happily greet you and treat you more like a family.I like how they continuously check on you to let you know the status of your car.
Robert was GREAT!
Robert was awesome. Very attentive, explained what was going on and went out of his way to make sure all my repairs got done in the same visit so I didn't have to come back!
Great Service
Service was Excellent. Employees were great. All the work done on my Nissan Altima was done on time. Overall had a great experience.
Exceptional at Financing - I was Amazed
Was treated with respect, not judgmental of past hardships leading to lack of high credit rating. I really didn't expect that they'd find a lender, let alone a great loan rate. Staff was confident and very helpful helping me find right balance of the best car and the right price range, I was completely unsure when I arrived of how much I could afford, how much to put down, what kind of car to get - but staff guided me and the whole experience was relaxed, not stressful. So exciting (and unexpected) to get a great car to drive home.
Great service
Good customer service by Brian (service rep) who went out of his way by being patient in explaining what my car needs and by Jose( technician) who was kind enough to do complimentary washing of the car.
Easiest way to buy a car
Knowledgeable sales person everybody was very easy to deal with a great experience. What a sales person made sure that I understood everything worked before I left and make sure the full tank of gas
Great experience leasing with Nissan Simi Valley
Juan did such a great job - all our leasing expectations were fulfilled, I would defenitivily recommend approaching this team if you're thinking on leasing/but in your new car!
Friendly staff, quick and efficient service!
Friendly service techs who are quick and efficient. Can't complain about the complimentary cookies and coffee either. Overall, a very pleasant experience.
Nice Rxperience
Service staff Fast, pleasant no pressure or complications. Quickly greeted, treated like my problem would be handled without complicationCar returned fixed rapidly and efficiently
Great service experience
The professional courtesy when dealing with customers. I was always treated very well and was informed of all necessary info pertaining to my vehicle.
Great service
Chis was friendly and knowledgeable. He pointed out the engine mount that will eventually need replacing but noted that it was not urgent. I will be back to have that fixed in October. Chris said that my vehicle will be ready between 2 and 3 hours. Sure enough, he called me 2 hours and 30 minutes later.
Great Service
Nice waiting area. Pleasant people helped me. Why do I need so many words? It wastes my time and yours! There this is twenty,
Great service
I loved the interaction I had with Chris Bonilla from the beginning to end excellent service he said my car would be done and it was done.
HAPPY Customer!
Everything was ready for me when I arrived (after reviewing everything over the phone). Kim Ewing kept all of his promises. He was very professional and friendly, and I am a happy camper.
Exceptional service
Very friendly and non pushy sales crew (especially from Zach). We have enjoyed both experiences leasing our cars from First Nissan and would recommend it to any of our friends and family!
Great Service Experience
from Start to finish, Excellent service! very accommodating while we waited. My Truck was dialed in and everyone was very friendly.
great service
The sales people were friendly ame helpful. They explained and worked with me completely. I would recommend go to Simi Valley Nissan first when looking to purchase a new car.
Excellent service
Total professionalism, speedy, given notice to approve everything, very reasonable pricing. Robert Martel is outstanding. He explains everything, and total gentleman.
New Car Purchase
This dealership has an outstanding staff who are very caring and knowledgeable about cars and finance. They really worked with me to get an awesome deal that respected by budget, and gave me really good quality vehicle. I will come here again!
First Nissan of Simi Valley,: Service
Every bit of the service visit was up to expectations, I could not have asked for better care and service.
Great experience
I got excellent service when I came in to get my car serviced. Everyone was very nice, and helpful. Thank you for all your help.
Thank You
It was a very clean place as usual. I dont like that they charge for cofee but whateves. Rafael was very cordial as usual, whenever i am there i ask for him! He is very flexible with scheduling my appointment. I felt that fixing my car was his prioirty. I been to there places were people are rushing me out because im last minute... but i am glad the staff at nissan, Rafael is always there for me.
Great service
Really like the manager coming out to the car.. when we arrived. We were called back with status. Dealership is great.will try and buy our next car from them
New car
Very easy to work with. Quick service, very friendly. I would recommend them to my friends and family in the future.
Great service, great timing
I liked that even though they were busy, my car was taken right away and was done in a little over an hour because I made an appointment.
Great service, very fast
The service gentleman who assisted me gave world class service. The Nissan team was very professional and I must say they are fast, they had me out of there in less than an hour.
Great service
The deal we made was exelent and the seller Juan helped us a lot with the proces ofertas buying the car.
Great Service
I scheduled an oil change and recall fix for two recalls, I drive in from half hour away as I move from Simi Valley. I didnt want to wake any friends to help me out for a couple of hours. So knowing I was going to sit there for 2 hrs. they moved my car up and got me out as soon as they could. I spent from 7:30 to 10:30, wasnt so bad, so thank you.
Nice facility and friendly knowledgeable staff
Fast friendly knowledgeable staff. My cars maintenance is in good hands and I trust the service to keep my car running it's best. My thanks to Chris for getting me out faster than estimated
Great service
Brought my car in for appointment. Your Representative was there as soon as a got out of my car. He explained what my service would be and the cost. I waited for the time estimated and was on my way in a clean car.
Great service!
I really appreciated how much they were willing to accommodate my needs. Zach was an amazing salesman and was able to find a car to fit all our needs and budget.
Satisfied Customer
About what I expected. I gave Zach my preferences and he got as close to the mark as he could.
BEST place to buy a car!
The personal attention we received from Darrell Colletto owner of First Nissan of Similar Valley and Dinesh De Silva Sales Consultant was the BEST car buying experience we've ever had! If best value, honesty, and professionalism with a personal touch are important to you then THIS is the best place to look for your next car! Everyone here is so friendly and knowledgeable! Thank you for an awesome experience and I LOVE my new Maxima!
Best car buying experience
The personal attention we received from Darrell Colletto owner of First Nissan of Similar Valley and Dinesh De Silva Sales Consultant was the BEST car buying experience we've ever had! If best value, honesty, and professionalism with a personal touch are important to you then THIS is the best place to look for your next car! Everyone here is so friendly and knowledgeable! Thank you for an awesome experience and I LOVE my new Maxima!
Pretty much perfect
Nice people, Juan, Robert and Brian are first class guys.The vehicle was delivered in pristine condition and was spotless and clean
To rogue or not to rogue...that is the question!
From the moment we stepped on the lot, Juan Herrera went above and beyond to help us find exactly what we were looking for. We visited the dealership not one, or two BUT 3 times to speak with Juan and the team about purchasing our vehicle. When the lot didn't have the model or color combination we were looking for, Juan and his team came up with options for possible solutions. We negotiated into well after closing and although Juan had been there for over 12 hours, he kept his sense of humor and a great attitude. We would not hesitate to work with Juan again. We have purchased many cars and this experience by far topped them all.
Great service
Professional customer service. Took care of all necessary issues with the repair of vehicle. Work was carried out at no cost due to vehicle still under the warranty period.
Great Experience
We worked with Steven Owens and he was great. No pressure, honest, professional and friendly. Everyone else who helped us along the way was great too!
Exceptional customer service
The customer service and service quality was excellent. The facility is kept in top shape. Services were completed in a timely manner. Love coming to Nissan to get my car serviced, I wouldn't go anywhere else.
Superb Customer Service
Friendly and attentive service that welcomed me and took time to explain the process and perceived issues. The follow on my cars needs was quick and the turn around time commendable.
Great service
great service which was friendly. Very helpful and good tips on things to do, to ensure longer lasting car use.
Wonderful Service
We always have a great service experience - and in particular, the service that we get from Robert is one of the main reasons that we have our daughter come all the way from San Luis Obispo to have her Nissan Murano serviced. He takes great care of her car and always takes the time to ask how we are doing and to explain what is needed.
Easy Oil Changes
Helpful, professional people. Local shuttle service is great. They also keep track of past services and repairs. Blah blah twenty words minimum.
Great service
I came in because I heard a rattling underneath my car. They had the part in stock and I were able to fix everything in less than 3 hours.
Great Service
Chris was great and provided outstanding customer service! My car was in good hands. My car was done in a timely manner.
Service
Chris was very helpful. Car was ready when promised, and he made sure one of the issues was taken care of by coming with me to my car. Greatly appreciated!
1st Nissan your number 1
Everything, great sales man and feel at home. Always very happy leaving there with a great deal. Everyone is so helpful and happy people. Very friendly and love my purchase. Thank you 1st Nissan your the best.
Great service
Robert was able to fit me in on short notice and on busy day. Future needed repairs detailed with time frames. Car done by time promised.
Great Service!
Robert Martel is my service manager and he consistently provides the very best customer service, making me feel valued as a customer. It's why I serviced my 2002 Maxima at 1st Nissan for 14 years and bought my 2015 Altima there in January.
Scheduled service appointment
My information was easily available and I was able to change the visit to cover the additional service needed without needing to reschedule my appointment.
Honest service
Easy scheduling, friendly and professional service personnel. Efficient Porter staff. First Nissan of Simi Valley Service makes keeping my car safe and eady for the road is easy!
Happy customer
Easy to set an appointment and didn't have to wait to be attended to when I arrived. I didn't feel pressured to buy or address items that my vehicle require attention, but had honesty as to a fine line of when to address. Other Nissan dealerships with concerns would pressure to address items immediatly.
Great service
Rafael was really great and helpful. Quick turn around time to fix my car. The experience was really great and I would recommend my friends and family to go there.
Excellent service
I was very pleased with the help I got with Robert Martel. He's excellent, and his kindness and friendly demeanor is highly appreciated.
Excellent service
Faster than expected. Always make me feel like family. Past buying experiences all were excellent. Facilities are neat and clean. Don't know what more I can say.
Rapid and courteous service
Rafael was pleasant and courteous and the service was performed if a short time.The customer waiting areas were too cold.
made an appointment and it was kept right on time.
Called for an appointment and they were right on time to take care of me. This happens on a regular basis. Car has never been to another facility.
Great Service, Consultation and Complimentary Ride
The service advisor (Christopher Bonilla 1857) was professional and helped me determine what actually needed to be serviced at 150,000 miles. He inspected the car and noticed tire damage since the car is mostly sitting in the sun. He provided multiple estimates on tire selections and stuck by his quotes. I need to know how much any parts and services are going to cost ahead of time because I only use cash. I refuse to use anything with the chip including credit cards and debit cards. I called back for a follow up appointment on Saturday to get the new tires. I also want to thank the service center for driving me back home, I had so many chores to do that day that you can't believe how much this helps. My family drove me back only because I don't want to abuse this complimentary service but for the times I need to use it I want to thank you for having this.
Great service
Bryan was helpful and very attentive. He explained my options and didn't push to have extra work done at this time.Car wash was pleasant extra.
great assistence from a sales person
i like the system at first nissan becouse thre is no pressure from a sales person and the way they explain and answer all my questions.
Vehicle maintenance service
Robert Martel, Service Advisor, has been my advisor for over 15 years. . He is extremely knowledgable and courteous. He has always treated me like a VIP I'm not just a number to him. This behavior trickles down from the top He starts with the owner. Robert oversees every service performed. I only trust 1st Nissan to work on my vehicles. Three years ago I moved to Port Hueneme. The Oxnard Nissan dealership is very close to me, however, I drive 35 miles to 1st Nissan. Why? I only trust 1st Nissan to work on my vehicles. I have always been 100% satisfied with all services received. I love Robert Martel and 1st Nissan in Simi Valley, Ca.
Exceptional Service!!
My experience was awesome as always. Everyone is always friendly, courteous and prompt in getting the job done. Simi Valley Nissan Rocks!
Timely service
Fast efficient service. My truck was ready when promised. The service adviser needs to follow through with what is asked.
organized and clean, I liked the envoroment
That the persons that helped me were patient, and I got a very good deal. I will recommend First Nissan to friends and family
Excellent Service
There was no pressure and was stress free when speaking with the salesmen. They were very friendly and helpful with the process
Great service
Nice customer service it was a fast and reliable salesman was very knowledgeable answer all questions that had I would recommend to family and friends.
Great Service
Brian was informative and courtesy. He was able to get repairs done in a timely manner. Car came back clean
Expedient service and courtesy
Service Personnel are always efficient and courteous Onlywish the shuttle service was more available as I saw itrepeatedly driving in and out with no passengers
good service , fast , thorough .
quick and easy oil change service in under one Hour ! , Great coupons sent to home for services at great price.
Good service, overpriced
Quick and easy but way too expensive. No discounts offered though they were available. Service adviser was friendly and efficient.
Great service
Detailed and explained everything so I knew exactly what the issues are/were before making any decisions. I've been a repeat customer for a while now.
excellent car buying experience
1st Nissan worked very hard to earn my business and trust. They gave me a really great deal that was impossible to refuse.
Great Service
Reasonably priced service. Friendly staff and clean facilities. They take the time to review the services performed and future services that may be needed.
The service was fine
This is the third recall I've needed to take my Ultima in for, I also had my oil change the same time it would've been nice of Nissan would've picked up that Bill considering that I've been inconvenienced three times on these recalls.
Great Sales Team at 1st Nissan
Zach and Mitch made this purchase extremely easy and we're very thoughtfull of our time. They provided us with a lot details and made the experience pleasureable.
Great service
The service people seemed to have my best interest in mind. I feel like family at First Nissan Simi Valley.
the greatest service
I went in without appointment, yet I just parked my car Chris already beside me with his big smile. I just waited for 30 mins during drinking green tea and enjoying cookies. When it's done, Chris was very knowledgable and patient to tell me about my car's condition. The greatest part was you got a washed and shinny car back.
Great service
they were helpful & tried to give us the best offer they can ...Dinesh also showed us all the specs & how to use everything in the car & was so friendlyMish the sales manager did the best he can to give us the best rate
Great Service- people working were great!
The Customer Service was great- everyone we met was so accommodating. The Sales Man was good in showing us what we desired without pressure and the staff worked with us. Would definitely recommend. Have bought the last 4 vehicles at this location and never have a problem- I will be going back in another 5 years.
Great sales staff
The whole team was a joy to work with. We came in not thinking we would purchase a car that day, but they had what I wanted and work us a great deal.
Great service
Service personnel were exceptional. Handled everything in a timely and efficient manner. I was very happy with all aspects of my service experience.
The best yet!
Everyone was so good to us. We got the vehicle we wanted at a great price. I would recommend First Nissan to everyone.
Outstanding in every respect!
Professional sales staff, cared about your needs, and in finding the right car for your needs. They make you feel comfortable throughout the "car buying process."
Perfect Sales Experience!
It was everything car shopping should be--low stress, low pressure, and easy. I called about 30 minutes before coming in and spoke with Juan Herrera. I told him what vehicle I was interested in, and when I arrived, he showed me exactly what I was looking for. Juan was incredibly friendly and helpful throughout the process, as were Billy, Bobby, and Brian B. (Brian made the financing paperwork a breeze). I already gave Juan's card to my neighbor and recommend him without reservation. (Thanks, guys!)
Great salesman and finance guys
No pressure salesman, who was very knowledgeable about the vehicles I was considering. Great finance guys made the transaction take less than an hour!
Great service and personable staff.
Robert Martel. Robert takes the time to make your feel like an important customer. He is personable and and knows his stuff. He is the primary reason that I chose First Nissan for service and for coming back.
Professional sales personnel
I found everyone at the dealership to be extremely knowledgeable about the auto business a genuinely friendly and courteous. Highly recommend.
Comfortable buying experience
It's not often you find professionalism and genuine courtesy in a business setting. I highly recommend the dealership to customers who have avoided buying a car because they feel that they have been taken advantage of in their past car dealings.
Top Notch! WAY above & beyond!!
I'd only been in once before & Chris remembered me from weeks ago. I was impressed! He made me feel comfortable, important, & appreciated in a very effortless way. Besides being helpful & professional, he is just plain nice. Top notch customer service from Chris! & the cashier lady too...I forget her name right now but she's awesome. I'll be back & I will highly recommend you.
Excellent service
Best sales team, with my bad credit they sold me a excellent vehicle. Manager in charge Mitch was wonderful and also thanks to finance Dept Brian and deal maker Dinesh De Silve
Friendly service
Friendly service; if I had to wait, I was notified that it would be a few minutes so I was not left hanging - thank you!
Service facility is great.
I don't need to wait for a long time to get my car to be taken care and theyou have a nice waiting room . Like it.
Simi Valley Team , has good team work
Very good , good team. to Chris Bonilla always seems knowledgeable and treats you right , and very professional and if you don't need something he's not trying to sale it to you. Always shows you the breakdown of what they did , & what is recommended.Thank you
great service
well organized, professional behavior, on time, clean facility, worth drive from San Fernando Valley. Definitely will return when 2013 Nissan Altima requires service.
Good desl
Salesman was knowledgeable and very helpful and likable. He made the whole experience easy. He was a very enthusiastic fail was knowledgeable and very helpful and likable. He made the whole experience easy. He was a very enthusiastic salesman.
Great service
Rafael provided excellent customer service; the airbag recall issue was taken care of at no charge with no hassles. Thank you!
Great feal
Quick and easy. Done with the deal in about a hour. I am very happy and most of all. I got a great car.
Service is Awesome
I know the service writers and they are always congenial and helpful. Very knowledgeable and follow up on any problems.
Clean and fast
Easy process, staff was friendly and facility was clean! Made the process very easy. Thank you very much for your help.
Great service clean facilities really politepeople
The hospitality really friendly people and they really try to hook you up with a good deal clean facilities the service was great
The Perfect Car Buying Experience
The buying process was made in a timely fashion and with the expertise of the sales team I ended up with the perfect car for me.
Best nissan dealership
Everything ! From the moment I got there i was welcomed and helped with the best advice, service, and everyone was so nice and helpful that I drove out with a new car.
Excellent car buying experience
Everyone was very attentive but not pushy. It was my first time buying a car so that was very important.
GREAT SERVICE
ROBERT VERY COURTEOUS. AL ALWAYS HE IS FAST IN GETTING CUSTOMER CHECKED IN FOR A SERVICE VISIT. I AM ALWAYS GLAD TO SEE HIS SMILING FACE WHEN HE ASSIST ME.
Great service
Awesome! Everyone is super nice and helpful and offer assistance! Highly recommended, will be back! Thank you Everyone! Car returned shiny and clean! Awesome!
Great Sales Team
Your sales staff was not pushy, but still was very informative and professional. They made sure that I was comfortable (it was very hot out) during my stay).
Best place ever Experienced
Great care of customers driving dreams. Dedicated team always ready to help suggest and co-operate. Recommended for full filling driving needs
Great service
Everyone is polite, knowledgeable and concerned about getting your service completed in a timely matter. The cost of repairs seem to be in line with the service performed.
Great staff
The sales team was straight up and honest. I really appreciated it. I didn't feel like I was dealing with a cheesy salesman who only wanted my money.
Great experience
The service people were courteous and honest. I needed to have my car back by 9:30 am and they worked hard to stay on schedule. I liked the car wash.
Great service
The work was done correctly and on time. The staff was professional and very helpful. And more words. And still more words.
Great on-site buying experience
Bill and staff: Mitch, Danny, and Brian were all great to work with and provided a positive overall buying experience.
Excellent Service
I dropped my car off and Bob took very good care of me. The shuttle was right there to take me to my next stop.
Great experience
Fast, efficient, friendly service. I was helped as soon as I got there. I did would definitely recommend to a friend.
Great service
The staff is very Friendly, professional and efficient. Very happy with the service and experience as a whole. Definately recommend it.
Customer Service
The service was good, but when it came down to washing the car, they were not as detailed as I would have liked...
Great service, very friendly and helpful staff
Everyone was extremely friendly and there was no hard sell. Very knowledgeable and patient as we asked a lot of questions
That Long Drive
Sharon welcomed me with genuine hospitality made me feel comfortable, she didnt rush me into signing the contract but explained how the deal I was getting was the best for someone in my situation. In the end she accepted my apology for the way I communicated with her Via e-mail and that showed me there's people out there that can relate...-good vibes Sharon good vibes.
great services
He went up and beyond to help me with my car, and gave me the best services deal . he did everything he could to help my car get fixed
Good sales staff.Worked hard to find the right car
Sales staff was friendly and did an excellent job understanding our needs and finding the right car. Only issue I had with the process is the addition of the security glass etching to the cost. It's a feature that I didn't want. Manager did work with me to remove it. Would have given 5 stars for the buying process if I didn't have to deal with that issue.
1ST Nissan Simi Valley, CA
1st Nissan is always excellent in every way. etc. etc. etc. etc. etc. etc. etc. etc, etc. etc. etc. etc. (hopefully that was 20 words)
Overall Experience
Billy Lennox was very professional and helpful with making the deal.Juan Herrera was helpful in assisting us to select a vehicle from our initial 4 choices.Brian Bernier was easy to work with and efficient.
Excellent service
Bobby and Daniel were amazing. They got us the price we wanted and the service we expected. We we be back for our next nissan
Stellar job by First Nissan, Simi Valley
Sharon Lorkowski guided me through the sales process. She is a valuable asset and did a great job. She was very busy and had to endure some rude customers. But she kept her cool and helped me understand my contract. I thoroughly enjoyed dealing with her.
Stellar service at First Nissan in Simi Valley
Sharon Lorkowski at First Nissan Simi Valley, California, guided me through the sales process. She is a valuable asset and did a great job. She was very busy and had to endure some rude customers. But she kept her cool and helped me understand my contract. I thoroughly enjoyed dealing with her.
Great Service Department
Service Department is professional and kind but Rafael always makes us feel welcome. We will continue to choose First Nissan for repairs and Auto service.
24000 mile service
MY service Manager Robert Martel is super. He is very friendly, and keeps me up to date and what service I need to keep my car in tip top shape. All of the Service people are always very pleasant and helpful.
Best car buying experience ever
One quick phone call and a 15min stop to talk to Kim regarding turning my leased Nissan in a few months early. Called me back with some financing options on the car I was interested in, I said yes, came back a couple of hours later, car ready as promised, all paperwork ready, out in 1/2 hour.Absolutely!!!!! the best car buying experience I have ever had, and I have leased and purchased many cars from 1st Nissan before. Thank you Kim, Danesh and Brian in finance for super service. Thanks again, Greg Smith.
Great customer service.
Zack really took the time to show us what we wanted in our budget. We looked at all the used and regular cars. He seemed to care about us and showed a lot of care.
Dependable and courteous
The service department is very conscious of my time and gets me right in at my appointment time so that I can get to work.
Stress free, courteous service
Stress free, courteous service. Extra calls were made to us to keep us updated in a pleasant & friendly style.
1st class service
I've serviced my 2011 Nissan juke, since new and have always been satisfied. The service department has been both courteous and professional in the handling and delivery of my car in a timely manner.
First class service.
I've had my 2011 Juke serviced at 1st Nissan, since new and have always been satisfied. The service department has been both courteous and professional and delivered on time.
Fantastic Service - as always! :)
I have always dealt with Robert, who i know and love and at first was a little bummed i was dealing with someone new. But once i met Rafael, i quickly became quite impressed with him. He was not only very helpful, but was thorough with his inspection, findings, and explanations to me. When i had questions, he answered every one. I was very appreciative to him that day. It was a pleasure to meet him. I look forward to dealing with him in the future. :)
GREAT!
My dealer was one of the best sales person I've ever met and I met many. Tks to her and simi valley Nissan. Mic'16
Excellent experience, wonderful dealership!
From the minute I was greeted to the second I drove off in the new car, everyone was friendly, thoughtful, thorough in explanations, and professional.
Great service
I didn't feel like just another customer. I felt very comfortable with where I was, what was happening, and at no point was I lost on the transaction.
Great experience in buying my first car in the US
The dealer took time to talk me through each model I was interested in. Allowed me to test drive and answered the questions I had. I didn't feel rushed into making a quick decision.
First Nissan the only place to go.
If you had more salesman like Noah, then everyone would be a happier customer. He is the one who made the experience much easier than who I was dealing with in the beginning of trying to buy a vehicle.
Fast .. courteous .. service ..
Everyone was pleasant .. fast .. courteous .. could not askfor it to be a better experience. It was better than I couldhave expected.
Excellent buying experience
Very friendly, always kept in contact with us until we were prepared to make a purchase. Zach especially was very professional and always made sure we were in the loop.
Great service in all the epartmentss
I liked the way all employees took care of me,starting with service adviser and all the team in Service department.Thanks a lot
Amazing customer service
I truly was Blown away by how quickly I was greeted by all staff getting me where needed to be! As well as how professional Ms. Lorkowski was lets talk about over qualified she is awesome at what she does and it's amazing how quick efficiently she gets it done!
Great costumer service
Everyone was extremely friendly and the offered free snacks whIle I waited. They also took a while on my service and offered it free since it took a while. Also theyou offered a free car wash.
Service
Robert in maintenance is so friendly and honest. ALL the employees I've dealt with over the years are so thorough, kind, honest and cheerful.
Excellent service
Service adviser tells you what needs to be done for your car. Wait time is excellent, an hour wait was an hour wait!
False claims of needed repairs
This review is about 1st Nissan service department! Over four years ago I moved to Simi Valley, and have been bringing my Nissan vehicle to 1st Nissan Simi Valley service department every 5,000 to 6,000 miles for routine maintenance, there was one recall issue, and also had a front window washer unit replaced. 1st Nissan became my go-to place for service. BUT NEVER AGAIN WILL I USE THEM. Here is why: Something changed with this service department over the past 6 months. They now seem to operate on a corrupt line of practice as you hear so often of so many other automotive service shops. They make claims of bogus problems that simply do not exist. I am sure they make a lot of up-sells $$$ on people that are naive or simply do not know enough about cars and who fall prey to these tactics, but I have worked on all my cars most of my life from changing my own brakes, plugs and fluids to replacing timing belts to replacing entire engines. 6 Months ago I brought my vehicle in for routine maintenance, oil change, tire rotation and even asked them to change out all my air filters. The price was reasonable and I approved the work. When I came to pick up the vehicle the service agent told me there were two serious issues that needed immediate attention or could create a dangerous situation if left unrepaired. He told me that one of my engine motor mounts was broken, and that my timing belt was making noise and that both needed to be replaced (Total cost for both in excess of $1900). Many customers would probably trust the agent and likely pay for the Needed repairs and not think twice. I said I would have to think about it before I approved the work (Believe me, if I discovered the vehicle needed those repairs I would have done so). Of course I examined both and found nothing wrong, I even took my vehicle to a friend who is a mechanic and he confirmed that there was absolutely nothing wrong with either. Today 05/16/16 I again took my vehicle in for oil change, tire rotations, and also asked them to clean up the battery which had a little corrosion on the terminals, and (Also asked them to determine why my window washer reservoir was not holding fluid). The agent gave me a quote for all but the fluid reservoir, and I approved. When he called me, he said during their multi-point inspection they determined that my brake lines had Dirty fluid and that this would cause adverse pressure on the brake systems and cause faster wear on my pads and that they could replace my brake fluid for only $121. (Sounds very technical and expertise, right? What a line of BS! When I told my friend the mechanic he almost choked with laughter, and said how does an encased hydraulic system get dirty fluid), The service agent also said that while working on my battery that they noticed the voltage was a little low and that they had another battery in stock and could easily replace it same day" (My battery is just over 1 year old, and works perfectly as the gauge on my console supports). Of course when I picked up my vehicle I asked the tech why during their multi-point inspection didnt they notice a broken engine mount or timing belt today like they told me they found 6 months ago when I was last in for service? (I DO WANT TO MENTION THAT MY VEHICLE IS A 2008 WITH ONLY 67,000 MILES) I am explaining each claim with great detail because I want you the reader of this review to be prepared if you hear the same lines from them, maybe it will prevent others from paying for something that they truly do not need, like so many of people do. Please notice I didnt mention any of the service personnels names. This is because I do not believe this is the fault of any one employee, but more likely the practice that plagues the entire operations of this business.
Very bad experience
Just 2 weeks ago I baught a 2002 Honda Civic lx from Simi Valley 1st Nissan. After wasting lot of time the manager didn't gave any discount but instead of that he gave me 2 services free, thanks for that.After I started driving I was getting some cranking sound from rear side of the car so I decided to go for a service to 1st Honda but when they found out that I baught the car from 1st Nissan they told me to go there. I told them that because of my car is Honda that's why I bring here, he said that they can check it but It will take at least 4-5 hours to give me the estimate of the problem because lot of people are waiting before me. Somehow it make sense to me, so I decided to come back another day.So this time I decided to go to 1 st Nissan and I make an appointment with them at 8.30 am today.When this guy saw its Honda car right way he said that you should go to Honda service not here.i explain him all about buying from them and went to Honda incident and also told him that I got 2 free services from them. The guy told me that OK he can do it but it will take longer than usual because he has to bring the parts from Honda ,it make sense to me so I told him to proceed. By the same time my salesman mr.Dinesh was passing by from whom I baught the car. Upon see me there he asked me what happen and I explain him the problem ,he said the guy yes he told me to bring the car here not to Honda and mr.Dinesh told me that you don't need the regular service because they did recently so I explain him about the crank sound. After hearing the conversation then the person who was taking care my car said the diagonesis will charge me $120.00. It seems to me that he don't want to service my car and find something to get rid of it. I really don't want to put the persons name here,but you can found out for sure from mr.Dinesh your salesperson. Anyway I decided to return from there without servicing my car.I don't know whose fault is this but you if you guys really care about customer service please fix it asap or I will think that it's my fault to go to you guys. This incident is really upset me a lot and if you guys are not doing anything about it,I am not going there any more even I have 2 free services.
Wonderful service
Excellent service. Wonderful staff. Thank you Robert for your hard work and the dedication to your job and for being so very helpful to me over the years.
Sharon was great
The person who helped me ( Sharon) was great. She answered all my questions. Went over all the paperwork. And actually made the experience fun.
This is a depndable repair facility
1st Nissan immediately responded to my situation involving a failed battery. The 1st Nissan Maintenance representative was eager to correct my problem in an efficient manor providing transportation for me during the repair period.
First Nissan Service is the Best
Rafael welcomed me with a smile, was efficient and got me in and out for my oil change. The service was done very quickly and I appreciate the car wash very much.
Mileage: 25296
Color: Black
Transmission: Automatic Cvt
Body Style: SUV
City: Simi Valley, CA
Engine Type: 2.5L I4 16V GDI DOHC
