#1 Cochran Volkswagen of South Hills

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 5.0 Overall Facilities: 4.8 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.8


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fantastic service!

5
DAVE FROM BROOKLINE on 10/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

repairs were made rapidly and the service advisors were extremely helpful


Service is poor.

1.8
college driver on 09/28/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

First the tire won't hold air and this is just 1 week after purchasing the car. Needs a new tire but they don't want to pay despite the fact a salesman had been driving the car and had that tire replaced before selling to us and we had taken coverage out for tires and clear coat protection. Don't bother with the clear coat protection. Ours started to peel and no one wanted to fix the problem. Finally went to a different dealer. Much happier there! Cochran won't see us again.


A Pleasant Buying Experience

5
Doug M on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a new Jetta, and I was focused on a particular car. It did not take long to agree on a price, and start the process moving. While the paperwork was being prepared, the Sales Consultant, Rob G., took great pains to explain the vehicle to me and answer any of my questions, especially those involving the dashboard display. Likewise, the Office Manager, David A.. was very thorough in explaining the finances, warranties, and maintenance schedules. The facilities are very clean and comfortable, and provided a nice place to wait while the buying process unfurled. All in all, it was a pleasant experience.


Great experience - fast, fair and friendly!

5
First Jetta on 03/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They had by far the best pricing in the area. And the experience of test driving and then purchasing was quick, friendly and without pressure. Highly recommend Cochran Volkswagen!


Leased a car from Cochran on West Liberty Avenue

5
Madeline Simasek on 02/22/2016

Customer Service: 5.0 Overall Facilities: 5.0

I was very pleased with my leasing experience at Cochran on West Liberty Avenue. Nathan Solt made himself available to me for all questions and was very patient in explaining the features of my leased Jetta. Nathan even noticed that I had left my EZ pass transponder in my trade in car and removed it for me to pick up. The man who did all of the paperwork was also very patient and explained everything to me. Unfortunately, I don't remember his name, although he gave me his card and I have since lost it. All of the staff at Cochran on West Liberty Avenue exceeded my expectations.


Just amazing!

5
TChalupa on 02/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been dealing with Cochran for over 6 years now across three leases and they just keep getting better and better! They are knowledgable, friendly, helpful and most importantly honest. I started my latest lease today (2016 Jetta Sport Turbo) and I have to say Shane at the South Hills VW location went above and beyond in every way. He answered all of my questions, ensured I was happy every step of the way and took the time to track down and pick up the exact color and model I was looking for. Having worked as a retail manager for the last decade across several cities on the east coast I know what customer service should look like and it is always wonderful and amazingly rare to have my expectations exceeded. For any VW needs in the Pittsburgh area I would definitely recommend the entire team at Cochran VW South Hills. Shane - 6/5 stars for sales and Steve - 5/5 stars for service over the last six years


trusted my salesman

5
MIKE on 12/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

THE BEST CAR BUYING EXPERIENCE I HAVE EVEN HAD, exceeded any expectations I had


Excellent buying experience!

5
Steve A. on 10/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just leased a new VW from them and it was very easy! I got a great value on my trade in and the price on the new VW was very reasonable! Everyone was very open about exactly what was happening and they didn't try to confuse me with meaningless numbers. I highly recommend buying a car here!


Exceptional service

5
JoAnn C on 09/15/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mark in the Service Dept. was very accommodating to my schedule. My VW Jetta Sportwagen is only 3.5 years old but with 110,000 miles. Needed rear brake pads, discs, e-brake cables for the first time since buying the vehicle new. Mark also worked with me to decide which regular maintenance items I actually needed, besides the brakes, since some maintenance items go by mileage and some go by elapsed time. He figured out how to use my coupons to my best advantage. I have done many of my own car repairs for 40 years, and he answered my questions about which ones are still able to be done without VW specialty tools, etc. (Brakes is not one of them, since there is a special electronic spring gizmo inside the calipers, so you can't just push the pistons back in with a c-clamp....) There is also now a slick email based system for the technician to communicate directly with the customer. So I got emails on my phone telling me where he (Al) was in the diagnosis process, what the findings were, cost estimates, etc. There was a place for me to ask questions back to the technician and accept or decline recommendations. So that was convenient for me, although others may still prefer to just get info through the service rep. Overall, my experience was outstanding. I also want to say that, as a woman, I am often treated like a dummy at car dealers, and this was not true here. I felt no prejudice at all.


Service department

5
Alma on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Cochran VW South Hills service department is by far the best !!!


Daughters dream car. We were both treated w/ respect

5
Nancy/beagles on 09/03/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A bug was my daughters dream. We went to Cochran. Salesman decribed what makes a VW a value and how their dealership works. They treated us fairly and with respect . They enjoyed her excitement and had a great rapport. I have bought cars for 30 years.and dreaded it most times. This was fun! Robert Goldstein represented the best attributes of a good salesman and David Auman and the other Dave were also great in finance department.


Trade in

5
Barbara Nace on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

You were able to track down the specific car I wanted even though there were not many in the color combination available. Nate Solt did a great job explaining the tech features of the car and even programmed my iPhone into the Bluetooth system.


Best car buying experience of my life!

5
lalaladuke on 05/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't recommend the folks at Cochran Volkswagen highly enough. Every person I dealt with was professional and courteous, delivered on every single thing they said and went out of their way to make me feel welcome. My salesman, Scott Kruman, was extremely knowledgable and friendly and it was also the fastest process I have experienced as well. Highly recommended!


Best car buying experience of my life.

5
Lance LaDuke on 05/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Fantastic experience! I had no issues and these folks were great to work with! Highly recommended!


I highly recommend this dealership!

5
EMJpgh on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my used car at Cochran VW South Hills a couple of years ago. The buying process was easy. They really went the distance with me in coming to an agreement on the price. The car also came with the remainder of the original warranty plus another two years. So I got 2 1/2 years of warranty. I have had only two problems with the car that required repair. These repairs were done in an extremely timely manner and there has been no recurrance of these problems. And I didn't have to pay a cent! Since then, I take my car to them for all normal maintenance: oil changes etc. I find that their prices are not that far out of range compared to other auto maintenance and repair centers. And since thay are the dealership, I'm confident that I am getting the best care for my EOS. Also, I have to wait while this work is going on. They know this and always make an effort to get me out of there in a timely manner. I agree with the previous review in that Steve Storino is especially to be praised. I plan on getting my next car, and probably all my cars from Cochran VW South Hills from now on.


Outstanding service department

4.5
MFM on 03/11/2015

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Cochran VW South Hills service department is by far the best I've experienced over the past 3 decades of car ownership. Steve Sorvino bends over backwards to help and assure satisfactio. After a somewhat rocky sales experience Steve and the service department have earned Cochran VW a 5 star rating!


Bought my first vw

5
Vil on 03/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman was Nash, he did a great job going over all the features, safety info and helped me compare other options. He was friendly & knowledgable! Josh was great also. Awesome car buying experience minus the time it took but that's not in their control. Thanks again guys.


Great new VW! Cooperative and enthusiastic VW team

4.7
Jim on 03/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We just bought a new Golf R and love the car. We did this through the preorder lottery and had never worked with Cochran or our salesperson before. The preorder process which was set up by VW was a bit clunky but the staff at Cochran smoothed everything out. Brandee (spelling is correct) was our salesperson and she was possibly more excited than we were with purchase. She was attentive to our needs without being intrusive. The whole staff worked hard to make the purchase negotiations fair and fast. They were well organized for the day of the sale and were able to move us through the process quickly. We transferred the plate to the new car and they even renewed the registraion for us because they noticed it was close to expiring. There was a practical but not overwhelming orientation to the new car that made us comfortable with the trickier parts of operations (synching bluetooth and that sort of stuff). My wife is looking for a new car and has narrowed it down to three different brands that Cochran carries. Brandee is already working on gathering them all in one spot so my wife can take a comparision test drives (with her golf clubs) without traveling all over the Pittsburgh area! I expect that kind of service when buying an Audi or Lexus but for VWs and Subarus it is really appreciated. Their facility is compact and modern with comfortable seating and complimentary beverages. The only drawback is they don't have enough room to keep a lot of cars under cover so visit on a nice day. The team there certainly compensates for that minor issue.


They make the car buying experience easy!!!

5
Casie on 03/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

The employees here - especially Brandee Stratigos and Josh Barszczowski to whom I dealt with, are very kind and made shopping for my new car, extremely easy and efficient and I have already recommended them to other people!


Above and beyond...

4.4
Bill W on 01/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

This review is a few months behind for service that I received back at the end of October 2014.I have a 2003 Eurovan and had a problem with my passenger lock door assembly. Initially Steve Bullister informed me that the whole assembly would need to be replaced and that the parts couldn't be obtained for a few days. I had planned an anniversary camping trip for that weekend and was pretty disappointed that the camper wouldn't be ready. However, Steve called back the following day and said that the technician (M G Harvey?) had worked overtime to re-wire this manually instead of ordering the parts. Not only did they save me money but we did get to go on our camping trip that weekend to Ohiopyle.thanks a lot...especial to technician....great service...I will be back. Bill W.


Unexpected Level of Service

5
Eric P on 01/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Many people associate dealer service with high costs. In my case, I brought the car in for a door opening problem that I thought may be covered under my extended warranty. The service team investigated the problem and fixed, no charge! To me, this affirms the integrity and fairness of the shop.


Deception/Buyer Beware

1
Chris on 01/06/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

In June of 2014 I went to the South Hills VW location to purchase what I thought was a 2013 VW Passat which was a "certified Pre-owned" vehicle with NO accidents. The dealership even printed a "carfax" indicating such. They assured me that the car was like new. I proceeded to buy the car. Just recently I discovered a repair bill that was tucked away in the owners manual in the glove box where there was $2500 worth of damage done to the car (including frame). I contacted the dealership in good faith indicating the discovery of the undisclosed repairs. Their response was "you are such a good customer of ours and we value your opinion highly"...........Apparently not. The dealership is refusing to do anything but a "courtesy inspection". BUYER BEWARE!!!!!!


Searching for the right car

5
Happy wife on 01/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband has been looking for a car since October. He is very thorough and likes to take his time and see what deals are out there. We have a VW dealer near us but, we stopped by your dealership and Nate was very nice and knowledgeable. I knew my husband wasn't ready to make a commitment since he just started looking but, Nate would call us and leave a message about specials and didn't forget about us like other dealers. Because of the great sales person that Nate was is why we came back to #1Cochran to buy our Passant. We love the car. Lots of leg room in the front and back, a nice size trunk and back seats that fold down, and it has lots of features that we were looking for and more and the price can't be beat. We are thrilled to start our New Year with a new car from #1 Cochran!


Wonderful experience

5
amodonodiehl; on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to VW of South Hills to purchase a car and had an excellent experience. Nash & Josh were efficient, professional and attentive, as well as knowledgeable about the car I wanted to buy and the financing plans available.


Were # 1-WHAT A JOKE!!!!

1.8
JayLeonard on 10/23/2014

Customer Service: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I was in the market for a VW Tiguan Lease for my daughter.. When I entered the showroom, a young salesman (whom I won't name because I don't want him to be reprimanded), asked me if I was aware of Cochran's fair market pricing and how it worked. I was lectured how Cochran is the low price leader and would beat any dealer.. I was quoted a price of $329 a month for a 36 month lease with $ 2,000 +++ down. When I mentioned that I had already been offered the EXACT SAME VEHICLE for $304 a month, with $ 400 less of a down payment, the salesman went on the defensive. He demanded to know the dealer and said that they were probably not including sales tax, and seemed incredulous that anyone could or would beat their price. Actually, the other dealer had included sales tax, and the quote was accurate. The salesman then started to berate the other dealer's service department and how they send their vehicles to Cochran because they cant' repair them on their own WHAT A CROCK!!! So much for # 1 Cochran. MY DAUGHTER IS NOW ENJOYING HER NEW TIGUAN, at considerably less cost than the self proclaimed, # 1 Leader. Let the Buyer beware!!!


The work got done, but I didn't know what was going on.

3.4
egraves on 08/12/2014

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 3.0

8157My vehicle was dropped off after hours on a Friday evening, I understood that no one would work on it until Monday. Very fair, did not even expect any different. I call Saturday to make sure the vehicle and keys were there and everything was set, left a message on the voicemail and received a call back and a reasonable time. I was told car and keys were safe and the car would be checked out Monday. Not until Monday afternoon (2pm) that I called them to leave a voicemail and recieve a call back around 3pm. Apparently their address on gps has the same address listed for two different locations, so my car was in the wrong lot. I was told I would have to pay to get it moved to the correct lot. Whole day wasted. I should have known this on Saturday when I was told the care was received with keys. To speed up the review, I did not receive any initial calls to update me on what was going on, only after calling and leaving messages did I get an update. My rating for customer service is a little misleading. The people are not bad, never was anyone rude or disrespectful. I just work in an industry as an Accountant, and I know communication is my key to keeping all my customers happy. There is a severe lack of communication going on there. I even had to request a loaner car after 10 days of having my vehicle when the estimate was 5 days. Even then I was told I would get a call back with confirmation that the loaner car was approved, I still had to call them to even find that out, in which I had to leave another message and wait 30 mins for a call back. Overall my car has been serviced and is fixed. The services that were rendered, from my understanding are not everyday services that they deal with. So I understand the time estimate being off, but lack of communication is still unacceptable.


no clue...

1
Jim on 08/12/2014

Customer Service: 1.0 Overall Facilities: 1.0

This is probably the worst car experience I've had. Nobody in the showroom they were in a "employees only" room and kept coming out one at a time. The employees don't know what's going on or even if a car is on site.


Made it easy.

4.7
Jon on 05/23/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

As new US residents without an established credit history the process of buying a car and obtaining finance is complicated (if not downright scary)! Cochran's made it easy for us. Their staff were polite, very patient and understanding of our circumstances. The Foriegn Buyers Plan is a real winner and enabled us to lease rather than buy a vehicle. To the best of our knowledge no other local dealers offer this service (or if they do they are unable to explain it as well as the Cochran's team). All the paperwork was in plain English and effectively explained to us. By the end of the process we really trusted that the team had our best interests at heart. Also, Cochran's went out of their way to find the exact model and colour Passat that we wanted. The only improvement might be that during the search for the vehicle (over two weeks), the team could have updated us on progress a litte more regularly. Otherwise it was an excellent experience.


Why didn't I go to VW of South Hills first?!

5
dvappleg on 05/17/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm not sure that I can properly express how awesome my experience with Peggy, Paul and Mike was at Volkswagen of South Hills. After a week of terrible experiences at multiple other dealerships, I was so pleased (surprised even?) to be greeted by a friendly, courteous and knowledgeable staff. From the moment I walked in the door, Peggy was a dream to work with. She was straightforward, kind and had her facts straight. She asked about all of my wants and needs, and found me a used 2011 Jetta that far exceeded my expectations of what I thought I could afford. She is so genuine and beyond helpful.I spent 5 hours at VW of South Hills and did not feel like 1 minute of my time was wasted. The buying process was seamless, and I felt completely confident and comfortable in the purchase that I was making. The manager, Paul, listened to all of my concerns about financing and helped me make the right choice for my less than ideal credit situation. He was understanding and never made me feel bad that I wasn't in a better position financially. When it came to making the big move and signing papers, Mike thoroughly explained everything and answered all of my questions. Again, I felt completely at ease making the biggest solo purchase of my life.I did not once feel like Peggy or Paul were just trying to make a sale, nor did they scoff at my moderate budget. I genuinely felt like they were interested in helping me make the right purchase for my needs. To say that the staff at VW of South Hills went above and beyond would be an understatement. I am truly grateful for this positive experience and look forward to working with Peggy again in the future.


Alice N. Upper St Clair

5
Alice N. on 04/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just drove home in a beautiful red beetle convertible. My salesman, Nash, was knowledgable, polite,eager to help. I had an excellent experience buying my car.


Top notch presentation and sales person.

5
"MicahK" on 03/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience of dealing with #1 Cochran Volkswagen of South Hills was very pleasant. The transparency of the process was excellent. No pressure sales tactics. My sales person was Knowledgeable, and very helpful. I feel that he went out of his way to provide what I was really interested in. He gave me good feed back on each model of the Volkswagen Jetta as well as other Volkswagen cars. He actually helped me with the pros and cons of the different models. I was very pleased with the entire process. And I would recommend the dealership and sales person to anyone.


Brandee Stratigos was recommended to me by my friends who...

5
mcdermotts on 02/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandee Stratigos was recommended to me by my friends who just bought a new Volkswagen, along with their daughter. Brandee not only lived up to their recommendation, she surpassed it! Brandee made this car buying experience the best ever! She is friendly, accessible, informative, upbeat and very professional. She explained every step of the way, was a wonderful and prompt communicator, and answered all of my questions in a clear, easily understandable way. In fact, Brandee is excellent at making a customer feel comfortable enough to ask whatever question she needs to ask about buying a car. She is one of the top salespersons I've ever met in any of my shopping experiences! I told her I will recommend her to anyone who tells me they are looking to buy a new car, because I know they will be in top-notch hands. One other comment: #1 Cochran in the South Hills has a lovely office space and their whole staff seems genuinely warm and friendly and happy to be of service. A really stellar experience all the way around!


Did what I wanted plus washed my car!

5
WoodsRider on 02/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I Utilized the repair facility at #1 Cochran Volkswagen of South Hills with total success. Not only was the work done as expected, on time and with excellence, they washed the car and let it dry in a heated environment. With the winter raging in western PA, and temps in the single digits, having the car dry before putting it outside is critical. They did a good job for the work expected and having a properly cleaned car was more than I asked and very welcome!


Great place to buy a car

5
Carpie800 on 02/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All that I can say is that the process at cochran vw is absolutely the best . Very stress free and very relaxed . Scott was an absolute please to work with in making a deal on my new car . This facility is an Absolute please to work with everyone is very helpful in the entire car buying process . Can't say anything but good things about this dealership and the quality workers that they have there . Thanks again Scott .


Prompt service and friendliness of staff

5
Sally Greulich on 01/11/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very concerned that my 2010 VW Jetta Sportswagon was going to stop when my engine light came on and I was warned on the screen that my battery was low!! I took it in on Friday and the staff promptly determined what my problem was. I don't drive it enough!!??? It is a diesel and apparently I have to really get out on the highway and drive fast to burn out the carbon. That good old diesel.......good mileage and an excellent quality car. I thought it was a bad battery or an alternator. Anyway, my Husband's car, which is the same model as mine but a year younger, needed to be inspected, so we both made appointments at the same time with Cochran. In an hour or so, they were back to us telling us with the good news that his had passed inspection with flying colors and mine just needed a new flap that was sticking. That would take care of my electrical messages. I appreciate the good quality people who work for the agency and the promptness of the mechanics in getting the work done. It is all done with the comfort of the customer in mind. We really appreciate the quality care that we receive when we drive to Cochran, because, we live in the Fox Chapel area and have to drive across town for our service.


A good feeling. Exceptional staff.

5
Sharon Y. on 01/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The best way to describe my experience here was an easy, stress free one. I had no doubt that the price on the vehicle I was purchasing was upfront and honest due to the research done by the Cochran team. (I did my own research prior to stepping into the dealership and it was exactly what they had, so their numbers were right on!) I told them what I was looking for and my budget and they seamlessly matched the right vehicle at the right price. The staff was great. Marty was very knowledgeable about the vehicle and even was there when I stopped the next day with a few more questions! In addition, the customer service rep at the front even provided me with some brochures and info. The finance manager made the paperwork portion easy. The Manager, Paul Kaseman, was genuinely concerned about my satisfaction with the VW I chose. I LOVE my new car and the team at #1 Cochran was exceptional.


Excellent transaction Busy day did not diminish level...

5
jborloff on 12/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent transactionBusy day did not diminishlevel of serviceEfficient, professional & attentive.Understood & responded to allquestions & considerationsClear evidence of team workat this dealershipBeautiful, accommodating showroomWill HIGHLY recommend to family & friendsThank you


Great service team very informative polite and...

5
georgepolovchik on 12/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service team very informative polite and professional. Courteous I would recommend to anyone. Best team I have seen in my 25 years of driving.Thank you


I have purchased cars for 50 years and this was by far...

5
gamerpaps on 12/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased cars for 50 years and this was by far the most "painless' dealer experience of all. I picked a car from your website and called about it. Mike and my wife handled most of the transaction over the telephone, including the price. we came to the dealership where our car sat prepped and ready, and in less than an hour we were leaving with our new Beetle convertible. Mike and Delana were very professional and efficient. Overall great experience


This is the 3rd car I purshased in 2 years and the sales...

5
ckitz on 12/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd car I purshased in 2 years and the sales staff again went above and beyond for me. The dead that Paul Kaseman gave me bead 2 other dealerships in the ared woth out any negoations. My salesperson, Breandee Stratigos, for the 2nd time spent 2-1/2 hours hand typing in all of my GPS contacts for me. The only draw back to them is the fact that they do not offer loaner cars for service work. This also has been fixed as I found out the day I got me car. As the fact that Brandee explained that they do now have loaner cars. This was proven to me because they gave me the loaner for the day so I didn't loose the day of work while they transfered my GPS contacts. I will highlt recomend this dealership to all of my family, friends, and co-workers in the future. Thank you again for a plesent experience.


Awesome experence

5
IMSalzman on 12/13/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the 3rd car I purshased in 2 years and the sales staff again went above and beyond for me. The dead that Paul Kaseman gave me bead 2 other dealerships in the ared woth out any negoations. My salesperson, Breandee Stratigos, for the 2nd time spent 2-1/2 hours hand typing in all of my GPS contacts for me. The only draw back to them is the fact that they do not offer loaner cars for service work. This also has been fixed as I found out the day I got me car. As the fact that Brandee explained that they do now have loaner cars. This was proven to me because they gave me the loaner for the day so I didn't loose the day of work while they transfered my GPS contacts. I will highlt recomend this dealership to all of my family, friends, and co-workers in the future. Thank you again for a plesent experience.


Highly Recommend Cochran

5
MegM7 on 12/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an older Volkswagen and it was time for an upgrade to something new. I chose VW again and had my eyes set on a specific black on black GLI Autobahn for my first car that was all mine. Brandee Stratigos and the rest of the Cochran staff members were extremely helpful and friendly as soon as I stepped into the dealership. Brandee worked with me on pricing and options to make sure I was getting exactly what I wanted while still staying within my budget constraints. She knew all of the vehicles inside and out and was extremely knowledgeable. Every random question I had for her, an educated, informative response followed. She was never pushy or tried too hard to sell the vehicle. She presented the facts of the car in a way that made them seem so appealing you didn't want to turn it down. They did not have the exact car I wanted on site but they found it at a dealership in Ohio and quickly made a trade for my car and brought it in. Brandee was also always available after I left the dealership by phone or email which was nice and convenient for all the questions I had. The whole process was fast and fairly simple. I got a great deal and an awesome car! We shopped around but Cochran South Hills was definitely the best price and friendliest/most knowledgeable employees.


I had an older Volkswagen and it was time for an upgrade...

5
MegM7 on 12/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an older Volkswagen and it was time for an upgrade to something new. I chose VW again and had my eyes set on a specific black on black GLI Autobahn for my first car that was all mine. Brandee Stratigos and the rest of the Cochran staff members were extremely helpful and friendly as soon as I stepped into the dealership. Brandee worked with me on pricing and options to make sure I was getting exactly what I wanted while still staying within my budget constraints. She knew all of the vehicles inside and out and was extremely knowledgeable. Every random question I had for her, an educated, informative response followed. She was never pushy or tried too hard to sell the vehicle. She presented the facts of the car in a way that made them seem so appealing you didn't want to turn it down. They did not have the exact car I wanted on site but they found it at a dealership in Ohio and quickly made a trade for my car and brought it in. Brandee was also always available after I left the dealership by phone or email which was nice and convenient for all the questions I had. The whole process was fast and fairly simple. I got a great deal and an awesome car! We shopped around but Cochran South Hills was definitely the best price and friendliest/most knowledgeable employees.


From the time we arrived Jaelyn made our experience a...

4.8
jantaylor61 on 11/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the time we arrived Jaelyn made our experience a very pleasant one. We were able to test drive and re-test drive as needed so we could make a decision we were comfortable with. She responded to calls and e-mails promptly and,most impressive, she was able to get us the car we wanted for the price we could manage! The final business/paperwork was done quickly and easily. Randy was efficient and explained everything as we signed away. Then finally Jaelyn put us in our new car and patiently took us through all the details, synced my blue tooth and reassured us that we could stop in if we have any question! This was our first pleasant car leasing or buying experience and we have had MANY cars.


Truly exceptional customer service; from having an honest...

5
anon777 on 11/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Truly exceptional customer service; from having an honest and quality dialogue about my needs, to the support in finding the right financial options. Everyone at Cochran VW provided a high level of care, Brandee in particular, but the entire staff at large deserves accolades.


I have had nothing but pleasant dealings with this...

4.8
barby36 on 11/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have had nothing but pleasant dealings with this service center. Frank Schrello is always courteous and clear in his explanation of what needs done to the car. I am never hesitant in taking my car to be serviced because I know I will always receive the highest quality service.


Scott Kruman's friendly, professional, and honest and...

5
angels80 on 09/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott Kruman's friendly, professional, and honest and straightforward manner made my whole experience of purchasing a new VW Passat a pleasant and enjoyable experience. I would definitely recommend him to any of my friends, family or acquaintances who might be looking for a new car.


Bought a new 2013 with paint damage. Sales person was...

1.8
moviechick on 09/25/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 5.0 Overall Experience: 1.0

Bought a new 2013 with paint damage. Sales person was excellent and said paint would be fixed. Kept car for 3 days and touch up paint was applied and new scatches appeared in clear coat and white residue left on bumper. Car returned for 2nd time and kept 4 days. Paint repaired, however white residue not removed. Spent 1.5 hours at dealership waiting for car to be cleaned and was told it had to go to body shop because of paint overspray. Dealer did not resolve these issues first 2 times they had the car, and I have to be inconvenienced to go and pick the car up at the dealership. Furthermore, their loaner cars are filthy. Inside windshield so dirty you can't see when the sun shines and cigarette ashes all over inside of the vehicle.Manager Paul doesn't take complaints seriously and said he's doing nothing further for me.Filed complaint with corporate. Will let everyone I know not to deal with this particular dealership. Price may have been good, but don't value customers and do not recommend to anyone.


This car buying experience was far superior than I have...

5
Bdlape on 09/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This car buying experience was far superior than I have ever experienced before. Not only did Scott find me the right car, he also made sure I was leaving with a great deal. Very knowledgable and ready to assist in any way possible. Thanks for making everything quick and painless!


Mike was great! Everyone was really nice and helpful....

5
Tashapokrzywa on 09/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike was great! Everyone was really nice and helpful. I'll be happy to recommend your dealership to anyone looking to buy a new VW.


My experience with Cochran VW was awesome! The whole team...

5
Mperry344 on 09/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Cochran VW was awesome! The whole team (Nash, Josh and Randi) made my buying experience completely enjoyable! I highly recommend Cochran VW and suggest if you go in, to ask for Nash Oudit to help you out and when you finalize your deal hopefully you get to work with finance manager Randi. She was really helpful with getting me the best deal that she could and it doesn't hurt that she is really cute!


In short, a very pleasant and satisfying experience at #1...

5
EvManns on 09/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In short, a very pleasant and satisfying experience at #1 Cochran Volkswagen.The car itself feels like a nicer car than I thought I could afford, which, besides quality feel of the cabin, really became apparent when we went on our test drive. First I got a tour from Marty of the tricked-out TDI with everything, and an informative but not overwhelming overview of all the features that could benefit me (really liked the iPod integration). Things that were awesome but evident, like the feel of the seats, weren't pointed out before I noticed them myself, THEN Marty made it better by pointing out the adjustable lumbar support. My girlfriend was with me, so when we got in for the test drive, Marty politely absconded to the back seat, which also gave me a visual sense about how well someone would fit back there (of course I sat back there myself after the test drive, I thought it awesome that the rear of the front seat was scooped out, I actually had more space for my knees than I did in my old Taurus). We then went out on our test drive, and when I asked if we could hit the highway so I could get a sense of the car at speed, we went on a fairly long drive circuit that ended up covering every drive scenario except wet road.I appreciated the no-rush time spent to test merging, highway speed, observing a motorcyclist pop a wheelie in a business blazer and tie (good cabin visibility, lol), driving on regular roads, on a couple of curvy roads, a hard braking test (I told Marty I was going to do it first, he told me about the 4 disk breaks), and up the really steep sudden incline when you cross Banksville to go up Potomac (my reaction was "this is ridiculously stee-Oh, ok, wow this car is really willing!"). Really educational test-drive route that still neatly got us back near the dealership, in fact I used the same route to test a competitor's car (which was ok, but the combo of the more economy cabin and the salesman that almost seemed asleep in the back seat threw me off, some reason it really bothered me that he offered no reasons how the car could benefit me and then gave me a price only $500 shy of the superior Golf). Back with #1 Cochran, they welcomed me testing the regular gas engine version I wanted on the same route, felt like a relief to be back at this dealership.The sales process went fine, there was a very good price offered up front without going back and forth with a manager (though he was there too, I interacted with Marty and Josh at the same time). It was very clear that I was getting THE price up-front, including tax, document, and registration fees, and it was transparently shown on the invoice. They also helped me collect what I needed, such as places for personal driver's insurance. The only parts I didn't much care for were minor; the particular car I wanted was "configured with" the upgraded rubber mats, trunk organizer blocks, and first aid kit and couldn't be removed because they were on the invoice (ended up having use for these anyway), and the almost typical line that the deal (financing rate, specifically) "might" (above average honesty there) not be available tomorrow (it was the last of the month, so it could have been true, the pressuring bothered me a little BUT I did feel like I was being offered a good financing deal). I was ready to buy, but I had a personal problem with my trade-in, insurance, and my mother; despite the fact that it was late and I had kept them after close, Marty and Josh were very professional and aligned with me, which made the situation a lot less embarrassing than it could've been. I greatly appreciated their poise.When I fixed MY issues and returned a few days later, they had the car in the color and sunroof package I wanted by dealership trade, the financing had changed but the offer was still very good, and the rest of the steps went smoothly. I met with the lady of financing this time (sorry, I think it might've been Brandee?), she was also of high caliber and accepted when I wasn't interested in extra warranty (though she still expressed why parts of the warranty would be a good benefit, so I know what I chose to skip out on).A month and three weeks later, I scheduled my courtesy "90 day" inspection. I'm not exactly sure what all they checked, but they addressed my questions about unlocking doors and iPod integration, and I noticed my windshield wiper fluid was topped off (I might be crazy, but it has a slight soap fragrance that smells good. My friend couldn't smell it, he says I'm crazy). I also didnt have to pay anything on this scheduled maintenance, which was as promised but still nice. So yeah, service was prompt, courteous, and gave me confidence about the dealership for future assistance.Overall, I'd recommend this dealer to my friends and family (my girlfriend, who also just bought a car though somewhere else, is jealous).


I visited to just look at some prospective vehicles, the...

5
Grapefrutsquirl on 09/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited to just look at some prospective vehicles, the salesman was very friendly and helpful. Even talked me into taking a test-drive (which was great). Came back a few months later and got my new GTI! The entire selection, negotiating, and purchasing process was relaxed, friendly, and streamlined. I cannot recommend this place enough. I also really enjoyed the Cochran value-assessment of my old car. They gave me a great deal on it as a trade-in.


This was the best experience I've ever had buying a...

5
Greg_E on 09/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best experience I've ever had buying a new car. I thought to myself, "WOW! Everything went smoothly!" Everyone I dealt with was friendly, knowledgeable and accomodating. The new showroom made me even more comfortable. Brandee got me the car I really wanted. Life is good. Thanks to all of you.


I got an excellent price, great financing, and value for...

5
kantorhs on 09/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got an excellent price, great financing, and value for my trade-in. I would recommend this dealer to anyone looking for a new car.


I had the best car buying experience of my life at...

5
rieg21 on 08/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best car buying experience of my life at Cochran VW. My sales consultant Jaelyn was so easy to deal with and not in the least bit pushy. The same can be said about Randi when I was going through the financing portion of the sale. I was dumbfounded by how different and pleasant the experience was. 100% hassle free. Try to find that at another dealership. All of that even before I mention that the internet quote they gave me was over $1000 lower than any other Western PA dealer.


This was an exceptional car purchase experience. Pricing...

5
dianelw on 08/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was an exceptional car purchase experience. Pricing process is exceptional and staff is exceptionally knowledgeable and helpful. I highly recommend using #1 Cochran VW to purchase a new VW. Awesome, non-stressful experience.


Brandee was one of the best sales consultants! Gave me...

5
Jth5124 on 08/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandee was one of the best sales consultants! Gave me the best price, hassle free and made buying a vehicle quick and easy. Highly recommended


Everyone was very friendly and helpful. It was 100%...

5
AbdullahAltaleb on 08/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very friendly and helpful. It was 100% enjoyable and I really appreciate the services they provide. Employees at Cochran know how treat thier costumes and they also know how to make them happy.


From the greeter to Randi to Scott to the person who...

5
dlauf on 07/31/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the greeter to Randi to Scott to the person who delivered the car to the dealership, everyone was friendly, helpful, and knowledgeable. We were able to get the car we wanted (Jetta wagon) at the price we wanted and never felt pressured. This was the best car buying experience we have had. We will be back! Thank you.


My experience was excellent. I was treated fairly and I...

5
Leannekolessar on 07/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was excellent. I was treated fairly and I appreciated the atmosphere and attitude of the sales team. My purchase was not stressful and Marty was helpful in directing my purchasing decision and my delivery.


I was in love with my old 2003 Jeep Liberty, but the...

5
beepsPSU on 07/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in love with my old 2003 Jeep Liberty, but the repairs began to add up significantly. I was very upset to trade it in, but after speaking to Marty Mariani, I felt confident that I would have a new car that I love just as much. That new car is the 2013 VW Jetta that is now parked in the spot that was occupied for 10 years by my Jeep, and I couldn't be happier! Living out of town (Erie), I communicated easily and frequently with Marty through phone calls and emails- discussing the qualifications I was looking for in a new vehicle. Although I felt I was being far too picky, Marty assured me that there was a car to fit my description. He was certainly right when he introduced me to the sleek, black Jetta SEL. After explaining and demonstrating all of the car's features- technological, mechanical, and of course safety, I felt very confident in my purchase.The sales process was smooth and painless, and l drove away from the dealership knowing that Marty guided me in making the right choice of vehicle. Furthermore, I know that if I have any questions about my new Jetta, I can easily reach Marty for answers. Knowing that a relationship with a salesperson doesn't end when a customer walks out the door is a huge comfort. Additionally, he may be making another sale, as my brother was with me checking out the Jetta, and his eye strayed to the CC...Due to the superior service and customer experience, I will be recommending Marty Mariani and the #1 Cochran dealerships to any friends looking to buy a new car.


My experience was absolutely amazing! I came in to...

5
megrau on 07/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was absolutely amazing! I came in to purchase my first new car. As a new buyer, I had so many questions and concerns. My dealer, Brandee, made my experience perfect! She made sure to completely put me at ease during the whole process. Brandee even gave me her personal cell phone number in case I had any questions when I was not able to reach her at the dealership. A different salesman at a neighboring dealership told me that the amenities that I wanted were available, but 2 packages above the base. I told Brandee what the other dealer had led me to believe, and she informed me that was incorrect. She even apologized that I was misled! Brandee worked tirelessly to find me every feature that I wanted in my new car right down to the color. She just kept telling me that she wanted my new car to be absolutely perfect for me - and it certainly is! I never once felt the traditional and stereotypical pressure to buy now, but then again, you do not need to apply that pressure when you are confident in your products and yourself. Brandee was incredible. I would recommend her to everyone that I know with the confidence that she could help anyone find the perfect car. Thank you so much for all of your hard work, Brandee!


Friendly respectful treatment of potential buyers, and...

5
WH1111111 on 07/11/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly respectful treatment of potential buyers, and straightforward explanation of deal. Jaelyn was excellent sales person for having been at Cochran for 3 just weeks.


This was my first time purchasing a car and it was a...

5
MCM06 on 07/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time purchasing a car and it was a great experience. Brandee was wonderful to work with during the whole process. She was very patient and knowledgeable. I would certainly recommend Cochran VW, especially to novice car buyers. I also love my new car!


They were very courteous and prompt. Work was finished...

5
AshleyCapps on 07/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were very courteous and prompt. Work was finished faster than anticipated. The shuttle service was efficient and effective and I did not miss any work time because of having to have my car in the shop.


First time buyer of a car and could not have asked for a...

5
ACOD on 07/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time buyer of a car and could not have asked for a better experience. Scott was incredible to work with, took his time even on a busy day when he was only one of two salesman working the floor to answer questions, run through all the features and options of the vehicle I would purchase a few hours later. Scott was very sincere and honest and extremely knowledgeable regarding all makes and models. I will certainly recommend all of my friends and family to visit Scott at Cochrane VW. Thanks for a great experience!


First time car buyer and Brandee was fantastic. She was...

5
lleonard1289 on 07/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time car buyer and Brandee was fantastic. She was extremely knowledgeable of the product and fantastic to work with. I would highly recommend this dealership and Brandee to anyone looking to purchase a Volkswagen or a new car in general.


When we entered the showroom we received a very courteous...

5
GarTaylor on 06/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we entered the showroom we received a very courteous greeting and were introduced to Scott. We drove several models and Scott showed himself to be very knowledgable about the cars. He answered every question in detail. The pricing process was explained. The value of our trade was fair. We were very pleased with the entire experience. I believe we bought a high quality product that will give us many years of reliable performance.Randi handled the paper work in a very expeditious and professional manner. She provided detailed explanations for the various forms. We would recommend Cochran VW without any reservations.


I am unhappy that the car was not properly prepared for...

3.2
bravodelta1937 on 06/27/2013

Customer Service: 5.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

I am unhappy that the car was not properly prepared for sale and delivery to me, especially seeing as the sales staff knew that I was going to immediately drive it 1400 miles to Denver. My rating on great customer service is based on my appreciation for Scott picking me up at the airport on Saturday morning; however, the company had plenty of time to inspect and prepare the car before I arrived.These are things that should have been taken care of, or at least pointed out to me:--The tires were not properly inflated, even when I pointed out to Scott on our walk around that the spare was very low, and he said that he would take care of getting all the tires checked. When I later checked the tires, cold, (each of which should have been inflated to 32 psi), one was 39, one was 29, and two were 35. That was using two different tire gauges.--The transmission was and is overfilled with fluid. --The engine was a quart low on oil when I arrived in Denver. If this car is in as good condition as advertised, it would not use a quart of oil in 1400 miles. Or somebody didn't put the correct amount of oil in the engine.--Five of the twenty wheel lug nuts on the alloy wheels were incorrect. When I mentioned that to Scott on the walk around, he made up an explanation that the caps had come off those five because of their age, an impossibility seeing as the correct ones are one piece castings. They simply were the wrong parts, Scott gave me a bogus story, and I have to replace those lug nuts.--On the drive back to Denver, the temporary license tag came loose. The left screw had come out and was gone. Scott told me that he had mounted the tag and the screws were tight when he mounted it. Nevertheless, it was gone. Had I not noticed that the tag was flapping and hanging down by the right hand screw, I likely would have lost the tag. When I tried to put a replacement screw in the left hand hole, I saw that the screw hole was completely stripped. Even the screw from the right hand hole just slid in and out of the left hand hole. I have had to have a body shop do a repair of the left hand hole so that I can mount the license plate.--The batter is dead. It is six years old. It should have been replaced, or at least somebody at the company should have warned me. I have to buy a new battery.--Although the Carfax report and the representations of the sales staff said that this car was never in an accident, it is clear that the rear bumper was replaced, because it was painted improperly and cheaply. When I pointed that out to Paul, he simply shrugged.--This is probably the most important matter. The exhaust system has numerous leaks and is dangerous, yet the company gave me the car to drive 1400 miles. Any competent mechanic inspecting this car and preparing it for sale would have heard the sounds from the various leaks in the system. I have a hearing impairment, and I heard the sounds of the exhaust leaks. I am having to pay $600 to repair the exhaust system to make it safe.These are the reasons for my ratings.


I visited Cochran VW South Hills for new brakes last week...

5
sheidinger on 06/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited Cochran VW South Hills for new brakes last week and the service was top notch as it always is. Mr. Storino had our Tiguan back on the road in no time.


I had an awesome experience at #1 Cochran VW. They did...

5
neb37 on 06/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an awesome experience at #1 Cochran VW. They did everything possible to make sure I left the dealership satisfied and content. My sales consultant, Jaelyn, was friendly and extremely helpful throughout the entire process of getting my new vehicle. Once again, I couldn't have had a better experience and would recommend this dealership to anyone.


I had a wonderful car purchasing experience! The service...

5
lmpatterson on 06/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful car purchasing experience! The service i received was beyond my expectations as well. The staff members i encountered (Scott and Randi) were very polite, patient, and honest. These are great qualities to have in the auto sales business and i would recommend this dealer to everyone. I purchased a 2013 GTI and i love the vehicle but i do believe if i did not purchase it from this dealer (Scott), i would not be enjoying the car as much as i do. I received a great price with great service and all in all a great experience.


Marty was great! He listened to me and made sure that I...

5
Nathan H on 06/18/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marty was great! He listened to me and made sure that I left with exactly the car and deal that I wanted. I highly recommend this dealership.


I've taken my Jetta to Cochran VW a few times for...

4.2
bethrimkus on 06/04/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I've taken my Jetta to Cochran VW a few times for minor things (auxilliary plug not working, etc). I'd been hearing this squeaky noise on the left side of the car when going over bumps and I decided to have them check it out. They replaced a part and on the way home it was still squeaking! I was very annoyed because it had cost about $200 for them to diagnose the problem and replace the part. I called Frank, who was apologetic, and then we set up another appointment. After waiting a few hours, they finally figured out it was the struts squeaking, but that they were in good shape and didn't need to be replaced, or if I wanted to it would be about $500. I told them I guess I'd just deal with the squeaking noise, but I didn't feel it was fair that I had paid for a part last time that wasn't the answer to the problem! Frank offered to refund me for the part, but not the diagnostic. All in all, I left feeling annoyed, having had them look at it twice only to still have the noise. I felt it was fair that Frank refunded me for the part. However, I think that if they are "diagnosing" a problem, and then they "fix" it, they should drive the car afterward to make sure the noise is gone! Had they done this, I wouldn't have to make a second trip back. Although I was disappointed with their lack of thoroughness in regards to making sure they replaced the correct part, Frank was very helpful and friendly throughout the process.


The experience at the new Cochran VW showroom is...

4.8
ScottDavison on 06/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The experience at the new Cochran VW showroom is terrific. Friendly employees, free WiFi, comfortable seating, and quick service. The only downside is making a left turn on West Liberty Ave during rush hour traffic.


When entering the showroom for the first time, it did not...

5
mtamrowski on 06/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When entering the showroom for the first time, it did not take long for a representative to get in contact with me. Brandee was very friendly and did her best to give an appropriate amount of time to all the people she was assisting despite the dealership being quite busy. When I wanted to test-drive a vehicle, the vehicle was pulled around within minutes, ready for me to take it out. Brandee was extremely easy to get in contact with over her phone at about any hour of the day to answer any questions I had.


Excellent service with very accommodating and friendly...

4.6
eghedin on 05/30/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent service with very accommodating and friendly staff. The waiting room is great with excellent internet. Getting an appointment is quick and easy. I had a few problems with my car and the staff bent over backwards to find the root of the problem. I never thought it could be this easy and painless to get your car repaired or serviced!


I had a really excellent experience with Brandee, Randi,...

5
hcunningham1213 on 05/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a really excellent experience with Brandee, Randi, and Josh. This was my first time purchasing a vehicle and my second stop of the day! The difference in customer service and my general comfort level was amazingly improved once I arrived at the Volkswagen Dealership. They answered all of my questions, made me feel at home, reminded me that they are just a phone call away (I now have all of their numbers in my phone!), and really reassured me that I was buying into a future relationship vs. buying a car and hitting the road. We related on a number of different levels, talking about family, community, hometown roots, interests, etc... I never felt like they were forcing me to buy. I, myself, manage a high level retail store where we pride ourselves on service, so I will admit, I have a high standard. My experience was better than I ever could have hoped for and definitely better than I expected car buying to be! I'll definitely refer others, and i LOVE my new car!


My daughter and I were blown away by how friendly...

5
Lisapetra on 05/27/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter and I were blown away by how friendly everyone who worked there was, especially considering we visited on a holiday. Everyone acted like this was exactly where they wanted to be today.


Scott was very pleasant and very easy to talk with. He...

5
myarussi on 05/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott was very pleasant and very easy to talk with. He was friendly, informative and in no way pushy. Josh was also very friendly and information and easy to work with.


Basic oil change and inspection - went as planned. Steve...

5
MMarchese on 05/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Basic oil change and inspection - went as planned. Steve did a great job of informing me. I was impressed watching Steve and Frank help other customers with more complicated service needs.


This was overall a great experience. The employees went...

5
abbymarie88 on 05/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was overall a great experience. The employees went above and beyond to meet our expectations. Their were friendly and very informative. This was my first lease and all of the details were explained to me and all questions were answered. They gave me an amazing deal on my trade in. We were 100% happy walking out of the door. I don't think I would go any where else after the service provided to me here.


As expected, Frank and Steve were there to greet me. They...

5
mister247 on 05/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As expected, Frank and Steve were there to greet me. They recognized me, and were prepared and were prepared for my appointment, thus State inspection and repair were done efficiently . Frank answered some questions which I had while I was waiting. As in the past, he was helpful and amicable. He also called me the next day, to ask if work was done to my satisfaction.


When we arrived in Pittsburgh after spending several...

5
bubblewrapped on 05/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we arrived in Pittsburgh after spending several years overseas, we needed a car to drive around but were told by a used car dealer on our first day here that it is impossible for me to buy a car in Pennsylvania without a place to live and a PA drivers license. That meant that we would have to drive around in expensive rental cars for a month or longer. We decided to visit a Mini Cooper dealership and Cochran VW dealership on our second day and I was very impressed with Martys courteous and easygoing sale approach. After making price and performance comparisons, we decided to go with the new 2012 Beetle. Marty and Josh were extremely patient and helpful in trying to find a viable solution to our problem and we were able to return our rental car (with Martys help, of course) and drive around in our new Beetle within the next few days. This was the first Mission Impossible that Cochran accomplished for us.Anybody who drives around Pittsburgh would agree with me about the poor condition of the roads around the city. I had my share of frustration when a big bubble appeared on the sidewall of one of the front tires. I was quite alarmed when I first noticed something must have been seriously wrong with the tire and called the tire manufacturer who instructed me to take the car to its dealers. After spending hours searching and calling several tire dealers and found no one who could take care of the problem for us because they either do not deal with warranty claims or do not carry the particular tire in stock, I decided to take the car to Cochran. At Cochran, I was initially disappointed because EasyCare refused to cover the repair cost even though it was obvious that the tire was damaged under road hazard conditions. Since I did not want to drive around with a tire that could blow up anytime, I decided to have it replaced at my own cost anyway. However, I felt cheated and called EasyCare up to complain about their ridiculous policy which requires that the tire has to be losing air before they can replace it under the policy coverage. I expressed my frustration to Frank who agreed to try to work out the warranty issue. After a little over an hour of waiting in Cochrans comfortable new showroom, the car was fixed at no cost to me. Frank said he spent fifteen minutes on the phone with EasyCare and finally got them to agree that the tire was unsafe and had to be replaced under warranty. Two thumbs up to Frank and Cochran for their accomplishment of a second Mission Impossible. Now I know what will be the first number to call when I have any needs or problems with my car. It is the people at Cochran who are willing to go out of their way for customer that makes them the #1 dealer and I will not hesitate to buy another car from Marty if we need a second family car.


I have found that the service offered by #1 Cochran VW...

5
rdimaio on 05/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have found that the service offered by #1 Cochran VW and by Brandee, in particular, was very unique, with a professional assistance and courtesy.


Steve Storino and the other gentleman working in the...

5
mathwoman on 05/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Storino and the other gentleman working in the dealership were very friendly and kind. Steve kept me abreast of the progress being made on my car. In addition, the customer lounge area was very pleasant and comfortable.


i have no complaints, both men i worked with were very...

5
k8reiser on 05/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i have no complaints, both men i worked with were very great and i went home with a new car. It was a great experience


I really liked the dealership, honest and friendly. but...

5
bensasisg on 05/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really liked the dealership, honest and friendly. but this DealerRater survey is the worst experience I have had about the whole visit. Thank you Frank and Cochran South hills for a job well done. Please get rid of this survey.


Very friendly atmosphere, honored the quote that was...

5
swappyk on 05/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly atmosphere, honored the quote that was provided over the internet no questions asked. Very helpful in providing the necessary details and assistance required to buy the car smoothly. In my case it was the auto insurance transition.


Everyone was nice and very helpful. This is the second...

5
kimkrn on 04/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was nice and very helpful. This is the second car I have purchased from this dealer and both times were great and I will continue to cone here


We had a great experience with Cochran Volkswagen when we...

5
willsona325 on 04/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience with Cochran Volkswagen when we leased our 2013 Jetta. Brandee Stratigos was very professional and extremely helpful. She made us feel comfortable and kept us informed throughout the entire process. We are thrilled with our new car and would recommend this dealership to our friends and family in the future.


This is my FIRST car ever purchased. I enjoy my...

5
bettypink on 04/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my FIRST car ever purchased. I enjoy my experience with Cochran Volkswagen, especially working with Brandee. Both Josh and Brandee are very helpful and friendly with the purchase. I strongly recommend them for not just Volkswagen, but also many other car purchases since they have almost every brand of car available at one of their many dealerships :)


Patrick Fearon is an excellent dealer and treated me with...

5
JonathanE89 on 04/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Patrick Fearon is an excellent dealer and treated me with respect. His honesty was a testament to the integrity of the dealership. Patrick, thank you once again.


I purchased yet another car at #1 Cochran. (VW Tiguan) I...

5
TobyTints on 04/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased yet another car at #1 Cochran. (VW Tiguan) I have done this for a few reasons. First, the team is very friendly. They have much better pricing and don't exude that car salesman aura. The pricing that they offered was much better than the competition. Calvin, Mike and Josh were very helpful with the purchase. I highly recommend them for any of your car purchases. They have almost every brand of car available at one of their many dealerships. T


Very professional and knowlegeable staff. Committed to...

5
Szymanskijp on 04/03/2013

Customer Service: 5.0

Very professional and knowlegeable staff. Committed to service excellence. Tenacity through process and final selection. Would recommend to others based on this latest sales experience


Marty and Paul were incredibly helpful, and made the...

5
tdwmasw on 04/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marty and Paul were incredibly helpful, and made the negotiating experience much more pleasant than I expected. We were greeted with warmth as soon as we entered, and were helped through the entire buying process. It was an absolute pleasure, even on such a busy day.


the staff were very knowledgable and friendly. Did not...

5
HollySonney on 03/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

the staff were very knowledgable and friendly. Did not feel pressured to make a decission. Allowed us to take our time and answered all questions comletely. Scott Did a wonderful job of explaining all the features of the car to us. I have never had a salesman take such care in explaining things so thouroughly.


The stuff there are very nice and patient. The price of...

5
Keheng on 02/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The stuff there are very nice and patient. The price of the car they offered is reasonable. I will definitely visit them again for car service.


Scheduling for service was efficient, as was service....

5
mister247 on 02/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scheduling for service was efficient, as was service. Service team well organized, greeting me at the door with paperwork ready for me to sign. Waiting area quite comfortable, as I chose to wait while auto was being serviced. Service done promptly, as was exit paperwork. Auto returned to me having just been cleaned. Thank you Steve and Frank.


The sales woman listened to all,my,needs in a car and...

5
mmcafee0812 on 02/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales woman listened to all,my,needs in a car and found me the perfect one. She answered all,my questions and was very patient. Im very happy with my experience.


Excellent service. Staff are friendly, helpful and...

5
Sandra Welsh on 01/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service. Staff are friendly, helpful and informative and went out of their way to assist with questions and concerns. I would definitely recommend to others.


I came to this dealership already knowing what I wanted...

5
2prog4u on 01/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to this dealership already knowing what I wanted to look at and Marty was happy to help me out. He was very laid back and didn't make me feel pressured in any way. Marty also made sure I knew exactly what I was getting, which is something I appreciate. They even held onto my car for me until I could uninstall my stereo from my old one the following weekend. Good car, good price, good people.


Marty and Josh were very helpful and made every way to...

5
jaimedoyle24 on 01/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marty and Josh were very helpful and made every way to make it work for my first new Jetta S. I am so happy with everything, and anyone I talk to I would recommended this place. Thank you so much for awesome car. :)


i stopped in your showroom this past monday am.no one was...

4.6
gblyth on 01/17/2013

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

i stopped in your showroom this past monday am.no one was at your front desk.so i stopped back in about an hour and your receptionist told me everyone was in a meeting.at this point i considered not coming back in the showroom a third time,it should not be this difficult to buy a car.however ,i came back in that afternoon and met scott.i told him about the problem and he decided to get paul involved.he apologized for the inconvience and proceeded to give me pricing on the 2013 touareg.they were courteous and professional.i received an initial better price from cochran than my previous quote from another dealer,being a small business owner,i liked not getting a full retail quote and having to play games to get a fair price.my experience with scott ranks as a 5.he came to work on his day off to close the sale.he answered my questions and gave me a demonstration of the touareg features.my total experience would have been a 5 if i would have met scott on my initial visit.


Steve, Frank and Dan made our unexpected repair service...

5
sheidinger on 01/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve, Frank and Dan made our unexpected repair service easy and convenient. They diagnosed the problem promptly and gave me a ride downtown to work and had me picked up when the work on our vehicle was completed. I have reccomended #1 Cochran to family and friends in the past and will continue to do so. The new showroom and customer service facility is awesome. Thanks Cochran.


Scheduling a service appointment is very easy to do. The...

5
verrag on 01/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scheduling a service appointment is very easy to do. The service department is very friendly and knowledgeable. Each advisor takes ownership of each customer work order. Service is completed on time (usually earlier than stated) and done right.


Quality, friendly service that is not only quick but also...

4.2
Leavo85 on 01/14/2013

Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Quality, friendly service that is not only quick but also affordable. I would definitely recommend any Volkswagen owner to have their VW vehicle serviced here.


The team here at Cochran VW South Hills was extremely...

5
morf4 on 01/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team here at Cochran VW South Hills was extremely professional and friendly making it very easy to do business with them. Despite being a very busy time of the year, they were all very generous with their time, going out of their way to make us feel comfortable and at ease. Once they the new facility is completed, they will have addressed the only negative area, the parking lot. That's how good these folks are. Seriously, the architect renderings look fantastic.


Scott was very professional, friendly and knowledgeable....

5
Chaefer24 on 01/01/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott was very professional, friendly and knowledgeable. He thoroughly explained everything about how to operate the vehicle and made our new car purchase a very pleasant experience.


Working with Marty was an excellent experience. On my...

5
trikaj on 12/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Marty was an excellent experience. On my first visit, he spent all the time with me that I needed to answer all my questions. After that visit, he followed up to see if I had any additional questions. Prior to making my final decision, I did visit another dealership in Ohio where I was very disappointed with the customer service I received. The customer service I received from Marty was 110% better than the service I received at the other dealership, given that I knew I wanted him to assist me in leasing my new car.


I had a fantastic experience with Cochran! Patrick Fearon...

5
User1! on 12/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a fantastic experience with Cochran! Patrick Fearon and Paul Kaseman did a phenomenal job from start to finish. I am very satisfied and would definitely recommend this dealership to others.


Patrick Fearon and Paul Kaseman were very nice and...

5
winschel321 on 12/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Patrick Fearon and Paul Kaseman were very nice and helpful. They made my car buying very easy. They both made sure I was happy with the dealership and my purchase. I would recommend both as positive contacts when looking for a car. I believe I made the right choice when I walked into this dealership and purchased a car. Randi Reuss made the paperwork very easy to deal with. She was polite and went over everything with me. She also answered any questions that I had. Thank you Patrick, Paul, and Randi.


This is the 2nd car I've purchased in a year from #1...

5
ckitz on 12/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

This is the 2nd car I've purchased in a year from #1 Cochran and the sales staff is etremely friendly and helpful. Since I am a sales and applications person, my car and my GPS is my life. I inquired about getting the contact information out of the navigation system. The staff said that they can not transfer the contacts. While I was waiting for the finance paperwork to go thru, my sales person, Brandee Stratigos, wrote down all of the contact information from my old car and typed every name, address, and/or map coordinate one by one so when I left the dealership I was ready to resume my job.


Best dealership I have ever been to. Third Volkswagen...

5
mmoore2490 on 11/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best dealership I have ever been to. Third Volkswagen purchase i have been a part of in three years. All three different dealers. Cochran truly is number one. Quick sales. Friendly staff and the best salesperson I have ever dealt with!! Her name is Brandee and I would highly recommend her to anyone. If you go, tell them Matt Moore sent you.


I felt very comfortable when I walked into Cochran. I was...

5
jthomas1215 on 11/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I felt very comfortable when I walked into Cochran. I was greeted by several people but connected with Brandee Stratigos. She was not bias, but relaxed and inviting. She explained everything to me, asked questions and made it a easy process. I felt welcomed. The atmosphere was relaxing, not like in the past 45 years that I've been buying or leasing VW. We had a connection because she graduated from the High School that I worked at, Perry High and she graduated from the College I graduated from, LaRoche College. We did not know each other but I was so proud to see a student from Perry High doing well. She made it easy for me, I trusted her. This has been the best experience for me in the 45 years that I have bought or lease a VW.


Overall, I had a very favorable experience at #1 Cochran...

5
jamazzocco on 11/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, I had a very favorable experience at #1 Cochran Volkswagen. The sales person I worked with, Mike Krebs, was very knowledgeable and helpful. He came across as being friendly in a sincere way--something one does not always see with car sales people. Mr. Krebs even stayed after the dealership closed in order to go over all the features in the car with me, even though the transaction had already been completed. Similarly, I had a good experience with the finance manager, Randi Reuss. Ms. Reuss was friendly and professional even though it was late in the evening and the dealership was nearing close. Finally, General Sales Manager Paul Kaseman also took the time to speak with me to make sure I was having a good experience. If the service I receive over the course of my lease is at the level of the service I received in originating the lease, then I will very likely do business with Cochran again.


I have never purchased a new car before. Martin, Paul,...

5
brookebreon on 11/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never purchased a new car before. Martin, Paul, and Randi were so helpful and made this a very easy experience. I was really happy that I chose this dealership and thankful that everything worked out so quickly.


I couldn't be more pleased with how I was treated at #1...

5
pnclarke_99 on 10/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I couldn't be more pleased with how I was treated at #1 Cochran of South Hills. I have over 20 years experience in buying new cars and I am the last person looking forward to dealing with this process. However, from the pamphlet I received in the mail, to the phone call I made because of the pamphlet, to my entrance into the showroom, to meeting with Mike Krebs and Paul Kaseman. They made buying a car stress-free and without hassle. Oh, #1 Cochran also beat a competitor's prices on the Passat & Jetta and Mike's knowledge and enthusiasm of the VW models far surpassed the salesman from the other VW dealership. Randi Reuss was also very knowledgeable about all of the finance and insurance information. All in all, a perfect experience!!!


Cochran was the first place I looked for a car, and Scott...

5
jilrod14 on 10/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cochran was the first place I looked for a car, and Scott took the time to explain the process of a lease and was sensitive to the fact that this was going to be my first car. I did not have the same experience at other dealers I looked at.


Mike made the exprience of buying a new VW easy, easy,...

5
kgieder on 10/01/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike made the exprience of buying a new VW easy, easy, easy. I got exactly what I was looking for at the price and on the terms I was looking for. Randi took me through the financing process in a quick, but professional manner - I was out of the dealership in just a few hours (and with wifi was able to get some work done to boot.) Great experience.


This was the first car I ever bought and it was an...

5
jleverly on 08/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first car I ever bought and it was an awesome experience. I had been to a few other dealers and was not impressed. I was expecting Cochran to be the same but I am glad I was wrong. They made buying a very laid back experience. They did not pressure me into buying and everyone I dealt with was extremely genuine. I came to this dealership because I was interested buying a Volkswagen and I have a friend who purchased from Cochran Hyundai and she said they were great. She was right. After driving a couple cars I decided I wanted a Passat. Marty recommended I get it in silver because its a very forgiving color and they had one in storage. He went and got the car from storage and it was beautiful. Unfortunately, it had already been sold to another dealer. They let me borrow another Passat to try out for the weekend until they could get me my car on Monday. They also had no problem letting me keep my old car there over the weekend. Marty was very easy going and great to deal with. He even moved my stuff from the loaner car into the new car. I would definitely recommend this dealership to anyone.


Michael Krebs was just a delight to work with. He was...

5
mathwoman on 08/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Krebs was just a delight to work with. He was very pleasant, knowledgeable and organized. He made my husband and I feel very comfortable in the process of buying a Volkswagen Passat. We left the dealership with our new car feeling very happy and secure.Josh Barszcczowski took care of the financing part of our purchase. Again we felt comfortable, not pressured in any way. He, like Michael, was a very pleasant and organized gentleman.


WE HAD A VERY POSITIVE EXPERIENCE. WE HAD CALLED AND...

4
STOMBAUGH on 08/14/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

WE HAD A VERY POSITIVE EXPERIENCE. WE HAD CALLED AND TOLD THEM WHAT VEHICLE WERE WERE INTERESTED IN AND IT WAS READY FOR US TO LOOK AT WHEN WE ARRIVED. MIKE LISTENED TO OUR EXPECTATIONS AND WORKED WITH THE SALES MANAGER TO COMPLETE THE TRANACTION QUICKLY AND EFFICIENTLY. WE ARRIVED AT 1:30 FOR OUR APPOINTMENT AND BY 5 P.M. WE DROVE OFF WITH A NEW TIGUAN.


Service Dept was very nice and friendly. First time...

4.8
labbettm on 08/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Service Dept was very nice and friendly. First time there and they treated me great. Seemed very fair and was finished with my ca quicker than quoted! Very satisfying visit.


I am newer to pittsburgh and was looking for a dealership...

5
hogueks on 07/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

I am newer to pittsburgh and was looking for a dealership to now be my dealership for my car purchases and service. Cochran VW south Hills was amazing. The dealership felt like i was dealing with a freind in the community. I would strongly recommend this dealership and will do so to all of my Co-Workers.One Best Car Experiences I have had.Thanks AgainKenneth S HogueUPMC Analyst.


It was a great experience from start to finish. I adore...

5
Ecorr on 07/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience from start to finish. I adore my new car -- and am happy to have purchased it from such nice, honest and knowledgable folks.


Great customer service. I got just the car I wanted at a...

5
bigblue00 on 07/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service. I got just the car I wanted at a great price. Plus Josh and Marty were extremely helpful and informative about my Beetle. Thanks for a great experience.


The team made my day. Had no real intentions of buying...

5
jessez07 on 07/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team made my day. Had no real intentions of buying that day. The staff was amazing from the time I walked in to when I left. There was no pressure, upfront and honest and the vw car experience closed the deal. Although I'm sad leaving bmw after almost 10 yrs I'm excited to see if vw can live up to my expectations..so far so good.


Great service. Got the exact car I was looking for. I...

5
Mary McCann on 07/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service. Got the exact car I was looking for. I would recommend this dealer to anyone looking for a volkswagen. We have recieved many compliments on how nice this car is.


The purchasing process was painless and easy, from test...

5
jasoncable on 07/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The purchasing process was painless and easy, from test drive to financing. Marty was courteous and helped me understand my needs. I went in thinking I wanted one thing and came out with a much better solution. The Golf TDI rocks!


After having a previous bad experience at a different...

5
mariavassilaros on 07/13/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having a previous bad experience at a different dealership, Josh and Marty were very polite and were able to accommodate my requests. Thanks for your help!


Was a pleasure working with all 3 gentlemen. Friendly,...

5
MMarchese on 07/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was a pleasure working with all 3 gentlemen. Friendly, informative and low pressure. Jason Brawdy's mechanical knowledge, especially of the diesel engine, was much appreciated as was his willingness to answer my questions and even demonstrate the leg room of the second seat on several models (my growing teenage son was not with me).


Everyone that I worked with was extremely helpful and...

5
arush108 on 07/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone that I worked with was extremely helpful and easy to work with. They did everything in their power to give me the best deal possible, and I got the car I wanted at the price I was looking for. I would highly recommend this dealer to anyone, and I plan on returning in the future.


I had my 2011 Jetta in for a blown fuse, Steve handled...

5
clinton faust on 06/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had my 2011 Jetta in for a blown fuse, Steve handled the problem and notified me of two simple recall fixes that could be taken care of with very little additional time. Also had my 10,000 mile check up done and my state inspection, both of which Steve had suggested to me. I really dislike waiting for service work on my vehicles ( I don't think anyone dose) but I was in and out in under two hours. Best of all the suggested work Steve recommended but was serenely not pushy, just simply notifying me of things that would need to be taken care of in the next 30 days or so, saving me a trip to the dealer.


My wife and I came in needing a second vehicle. Marty was...

5
chrisc307 on 06/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I came in needing a second vehicle. Marty was right there from the beginning to open the door for us as we entered the showroom. He was very polite and new a lot about the 2012 Passat that he showed us. We ended up leaving in that car. He even fed me pizza for lunch!


Went to look at a Golf R. Jason was very knowledgable...

5
Zirilan on 06/19/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to look at a Golf R. Jason was very knowledgable and helped me make my final decision on the R. I was debating among the Golf R, Subaru STI, and the Mitsubishi Evolution and Jason's first-hand knowledge of WRX's was very helpful. Josh was very friendly and helpful in getting me a good interest rate for the auto loan. Randi was very friendly in sorting out the paperwork and making the process as painless as possible. I really feel that they all went the extra mile for me. They have a great team and I would definitely recommend anyone in the area who is looking for a VW to check this place first.


Found the environment to be friendly and helpful! ...

5
VicLynKro on 06/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found the environment to be friendly and helpful! Everything moved along fast so as not to waste time, which is very important to me. One downfall was the low inventory, narrowed the my options.


My experience at #1 Cochran was nothing less than 100%....

5
Jasmine09 on 06/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at #1 Cochran was nothing less than 100%. Mike Krebs was great. He took his time with me, was very mannerable, his customer service skills are commendable, & he tried everything in his power to give me what I wanted. I am very pleased with what I purchased at #1 Cochran. I would definitely recommend this dealership to anyone thats looking to get a new car. Thank you Mike, keep up the good work!


In the very beginning, my husband and I were greeted by a...

4.8
kwallace22 on 06/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

In the very beginning, my husband and I were greeted by a very friendly sales associate, Jason Brawdy. He was not only friendly, but knowledgeable, helpful, and very easy to deal with. Hats off to Jason for a fun, non-stressful car buying experience! We will certainly recommend #1 Cochran Volkswagen of South Hills to our friends and family. I absolutely LOVE my 2012 Volkswagen Beetle Turbo!! Thanks again! : )


After having issues with the knowledge and friendliness...

4.8
cbrrabbit25 on 06/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

After having issues with the knowledge and friendliness of the staff at the Sendell Motors volkswagon dealer,(it took them a few tries to find and fix an oil leak of which I had to pay for their incorrect part replacements even though they weren't broken and also were still under warranty), I was very surprised to find that all of the employees that I came into contact with at #1 Cochran VW were VERY knowledgable, friendly and not pushy. They did not try to push me into any work that wasnt necessary or push me into a new car when I decided to look around the showroom. They cared whether or not I was satisfied with their service. This was a relief to me since it is hard to find a dealer that puts customer satisfaction first. I know I will come back to them for any of my service needs in the future!


The entire process was very quick and painless. The...

5
naycap on 06/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire process was very quick and painless. The service was outstanding! Brandee was so knowledgable and very helpful. She was very sweet and helpful!


They got the car in and made the repairs quickly while I...

5
MCR99 on 05/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

They got the car in and made the repairs quickly while I waited. The radio was intermittently acting up. Despite being able to recreate the problem for them to see that day, they took me on my word that it was faulty. They replaced the radio under the extended warranty quickly and painlessly. They were friendly and easy to work with. They took good care of the car and didn't mar any interior components as they performed the work. I also got a free extension on my radio's Sirius satellite radio. The Sirius contract on the old radio had expired and not been renewed. When the new radio was installed, I found that the Sirius was connecting again. That was a little added bonus that I didn't expect!


I recently purchased a new 2012 VW CC from Cochran VW. ...

5
dbg_us on 05/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a new 2012 VW CC from Cochran VW. My entire experience was pleasant and on target. Mike and Paul were able to locate the vehicle I desired and the entire transaction flowed smoothly. I look forward to visiting them for routine service in their new location.


I am very pleased with the Service and attention I...

5
mister247 on 05/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with the Service and attention I received at #1 Cochran VW. I own a 2009 CC (4motion) which I find to be an excellent vehicle. Fortunately, I have had no problems with my CC, but my state inspection was due.Since my CC not purchased at Cochran, I had no experience with their Sales or Servicedepartments or personnel.My appointment was scheduled for the day after my call. I was met in the parking area by a young lady who saw that that I was unfamiliar with the dealership. We laughed, and she helped me park. I was greeted by Frank Schrello, who introduced himself and Steve Storino, another Service manager. Frank took necessary information, and wrote my service order, and asked me about my vehicle. Since I have low mileage on my almost three year old auto, we discussed that it would be wiser to have the 30,000 free scheduled maintenance closer to my three year anniversary. It was clear that he took interest in what would be best for me.While looking at the automobiles in the showroom, I met Marty Mariani, a sales consultant who took true interest in the cars he was selling. We knew the CC well, talking about changes since made to the CC since my 2009 model.While having coffee, I talked with Dennis Patton, who was waiting for a meeting.He questioned me about my experience at Cochran. He was outgoing and down-to-earth and interested in my thoughts. I later learned that he was a General Manager.Within an hour, as my car was being inspected, I learned that the customer's opinion and satisfaction is important to staff-- Service,Sales,and Management- who are all engaging and people-friendly. I saw that Sales Staff know the cars they are selling - and are excited about them. Lastly,and most important, I received prompt,excellent service and advice from Frank Schrello, and his Staff.


Really great experience. It was so easy. I went in for...

5
kanecomp on 05/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Really great experience. It was so easy. I went in for a GLI and they are not so easy to find. Mike found me exactly what I wanted, down to every detail. He was very respectful of my time, incredibly helpful, and just easy to work with. I would recommend Mike and this dealership. And I love my car too. I'm a happy, happy customer. Thank you, Mike.


When shopping for a new car, I had browsed other...

5
lghruska1974 on 03/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When shopping for a new car, I had browsed other Volkswagen lots and I had found a GTI online that I was interested in. After setting an appointment with Cochran VW, and meeting the sales associate, Marty Mariani, I immediately felt comfortable looking around and asking questions in regards to the differences in the models. I felt no pressure from the staff when making this decision, and recieved a very informative rundown on what makes each Volkswagen different from the other, which helped me to make a decision for a Jetta.When I was ready to buy, Marty was very clear about the price of the car and worked with me on a payment that I could afford.I have had several cars in my life, and have dealt with an array of sales pitches when making purchases. This experience has been my first ever for a new car, and also my first ever for a quality, no hassle purchase.In addition, the finance associate, Matt Ross was very friendly and easy to work with. He had great attention to detail when preparing my paperwork, to ensure that everything was correct.I truly love my new car and have given the name of my salesperson, and location of my dealership to friends and family, so if they are in the market for a Volkswagen, they know where they can get a great deal with friendly service and no hassle.I would certainly recommend my sales associate Marty to others, and will look for him in the future when making my next purchase.


As Service Advisors, Steve & Frank provided a high...

5
gmself88 on 02/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As Service Advisors, Steve & Frank provided a high level of customer support from start to finish. In addition to Cochran performing the annual inspection/emission testing and an oil change, they quickly diagnosed and fixed an issue with our Passat's ventilation system. Lastly, the dealership's courtesy van service really helped out in dropping the car off prior to heading to the Trolley to go to work.


I went into #1 Cochran dealership thinking I wasnt going...

5
mac2562 on 01/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into #1 Cochran dealership thinking I wasnt going to buy a Volkswagon ,i was just going to compare prices to other manufactures.Then i met salesman Martin Mariani and he pointed out all the great details and features of their vehicles.He also told me what great service you get from the service department.Next came the test drive on a jetta thats when i knew i wanted one. compared to the other manufactures vehicles i had driven. M.Mariani was polite and straightforward about the sale price ,i felt no pressure to buy this vehicle its a great car with good salesman and a quality sales team.I would recommend this dealership and salesman to any of my family.


I was very pleased with the service I received from...

5
Ssnider0123 on 01/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with the service I received from Brandee. She had outstanding knowledge on all the cars. Brandee was very professional and answered every single question I had. I thought she made the whole car buying experience less stressful. This is my first time buying a car from Cochran VW and won't be my last. Thanks again!


The sales rep was very professional,friendly and made the...

5
georgepolovchik on 01/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales rep was very professional,friendly and made the car buying experience personal for my family. She was very helpful when it came to my family's specific needs. We never felt pressureed during the shopping or actual finance process. Cochran Volkswagon was very responsive to my family's needs and requests. The entire staff was polite, proffesional and curtious. I will definately go back to this dealer and recommend it to anyone in the market for a vehilce.


This is absolutely a fantastic dealer to work with. I...

5
evilshig on 01/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is absolutely a fantastic dealer to work with. I did not experience any of the normal back and forth bartering that I would have normally expected. We talked about my needs, worked the issue and agreed on a very nice price. All of the employees were must super to work with and my salesman, Martin, was especially helpful. I can buy a car anywhere, but these guys are fantastic to deal with and if I should need another vehicle, they will be first on my list to visit.


We leased a new jetta from Cochran and Garret was very...

5
danrock on 01/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We leased a new jetta from Cochran and Garret was very helpful and knowledgeable about the line and the features. We got the car we wanted and the price we wanted and didn't have to stress out about it.


I have received nothing but great service at Cochran VW....

5
dankohut on 11/30/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have received nothing but great service at Cochran VW. The staff are friendly and very helpful to me when I am there. It Rocks.


I never felt pressured during the entire process, and...

5
rush13kv7 on 11/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I never felt pressured during the entire process, and everyone I dealt with was extremely upfront about everything. Garrett was especially helpful and followed up the next day to make sure I was still happy with my purchase. The overall experience of buying a new car was much simpler than expected...I would definitely consider returning for my next car purchase.


I had issues with my Routan that were quickly and...

5
balbster on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had issues with my Routan that were quickly and accurately diagnosed and fixed professionally. This contrasts with my experience at DAY VW in Monroeville where workmanship was shoddy and service less than polite. I will be back to Cochran VW again for all my service needs and new purchase when ready.


took my car for my second time inspection,every thing was...

5
Mary Avery on 10/05/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

took my car for my second time inspection,every thing was great.THANK YOU ,I WILL SEE YOU NEXT TIME,my next stop it will be for 10,000 miles check up,thank you again


I actually bought a new Volkswagen Jetta from Cochran VW...

5
mcardle33 on 10/03/2011

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I actually bought a new Volkswagen Jetta from Cochran VW on West Liberty Ave from Josh Ropele, although that is not the dealership where he typically works from. Josh was very helpful, kind and courteous, but most of all Josh didn't waste my time the way most salesmen do. In fact, I wouldn't have bought my Jetta from Cochran if it weren't for the services of Josh Ropele. To anyone in the market for a new/used vehicle, my first step would be to contact Josh Ropele and I personally look forward to working with him in the future.


I was very pleased with my visit. Garrett and Paul went...

5
amc140 on 10/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with my visit. Garrett and Paul went up and beyond to help me, and I appreciate everything they did. They really care about their customers and will try to do anything to help them. I would definitely recommend this dealership to anyone!


The total experience was fantastic. I like the energy of...

5
rock3560 on 09/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The total experience was fantastic. I like the energy of the dealership, they're young and passionate, and they like the product they sell, which is important to me, and the service department went the extra mile helping me with a previously purchased vehicle. It made me enjoy buying a car again, which had become like a trip to the dentist. The new car purchase was marvelous. They worked to get me a great deal and a fantastic APR., so I'll be going back again, this time with family and friends.


The dealership pricing was fair and upfront. The...

5
dmjamison on 09/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

The dealership pricing was fair and upfront. The employees were courteous and helpful. The selection was good and I would recommend Cochran VW to anyone looking for an easy deal on a VW.


Bought a 2005 sentra met Paul worked with me on getting a...

5
tambe412 on 09/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a 2005 sentra met Paul worked with me on getting a super price.Made my car buying experience a good one recommed to visit Paul and Cochran. I guess they are #1 for a reason


not so bad, and everything goes fine by now, wish have...

5
ladexia on 09/05/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

not so bad, and everything goes fine by now, wish have good service in the future, and like my Tiguan, good experience. good luck all.


after test driving a golf at three rivers VW and going...

5
clinton faust on 08/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

after test driving a golf at three rivers VW and going through the payment and financing options, finding out it was just too high for me I needed to see some cheeper payments (lease) the salesman was not helpful in trying to make anything happen, I gave him a price I needed to be at and he just did not want to work with me. Enter South hills VW. I was direct with the sales staff told them where I needed to be and within a few minuets I had the car I wanted at a price I could afford. Thank you Martin.


from first contact online til I walked thru the door I...

5
pags5571 on 08/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

from first contact online til I walked thru the door I was made to feel like I was the most important person in the dealership. It was the most stress free car buying experience I ever had. My credit wasn't perfect but I wasn't judged instead they got me a mangeable rate and a more than fair amount for my trade. This was the first time I walked out of a dealership not feeling like I was screwed over. I will definately be back for all my service needs and recommend to friends.


Brandee was perhaps the best salesman we have ever...

5
Italia on 08/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandee was perhaps the best salesman we have ever encountered. At no point was she agressive nor rude;never ordered us;polite;actually enjoyed dealing with her!!The dealership was friendly and was also pleasant to deal with. I'd recommend the dealership and Brandee without a doubt!!


I visited this dealership on August 8, 2011 to pick up...

1.6
scooter05 on 08/12/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

I visited this dealership on August 8, 2011 to pick up the vehicle that I negotiated for on the phone. Paying cash, I had fully intended to take the papers to my local dmvto obtain registration. I was told that they would not provide that on the day of delivery because they had "procedures" and it was a "corporate" thing. I was told that I would have the title in "a couple" of days. When I called to inquire, the sales manager was not available to me, the finance person and my salesperson were off, and that was that. I was able to get someone in the titling department on the phone who was kind enough to find out what the truth was and even called me back (perhaps she should be a sales manager). The story now is that there was an "error" in my paperwork ($2600+tax+doc fee.....hmmmmmm) and that it was sent back to the finance person to correct. I'm no rocket scientist, but if these calculations are too tough....... So here it is 5 days later and the papers have still not been sent out to me, which means that the couple of days will stretch to a couple of weeks. In my opinion this it totaly unacceptable, and after finally getting the sales manager (He never did return my call, I called back again) on the phone, he became argumentitave and put me on hold and never came back on the phone again. This is not the way to treat a customer. I drove over 2 hours each way and am amazed that in this financial climate, and with so many choices of where to buy, that a customer could be treated so unfairly, and with such an utter disrespect. It shouldn't matter if I spent 2,600. or 26,000. I should be treated with honesty and integrity. I'm very dissapointed!!!!


Rob Cochran has a great team here. They are knowledgable...

5
Herkamer on 07/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob Cochran has a great team here. They are knowledgable and very thorough. They answer all questions throughly and without hesitation. They truly undestand the concept of customer service. I will HIGHLY recommend them to our family, friends, neighbors and co-workers. I wish Rob and this team all of the best in their future endeavors.Barbara Carmassi


From the time we walked into the dealership we felt the...

5
wayne grabiak on 07/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time we walked into the dealership we felt the dealership was trying to meet our needs. Our salesperson Garrett Yutzy went above and beyond our expectations to make our experience at Cochran Volkswagen a pleasant one. There was no pressure or hassling about the cars we were looking at,in fact we went to dealership just to look with no intentions of buying that day but left with a new Golf TDI. I have had the car back for service and I am very pleased with the staff and how they took care of my needs and the needs of my car. I would recommend , in fact I already have suggested to friends to go to Cochran Volkswagen for their next automobile.


Best dealer experience ever! I just moved in to...

5
kss.quinones on 07/26/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best dealer experience ever! I just moved in to PIttsburgh and they even help me with my driver's license. I really recommend this dealer because they understand how important is for their customers to have all the information necessary to make the right decision. In my case they worked the best finance option and they even found the color and interiors I wanted for my first car.


Amazing service, Marty did a fantastic job going above...

5
jpboyle on 07/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing service, Marty did a fantastic job going above and beyond. He was extremely informative about the car and was could answer any question I had.


Pittsburgh's most friendly, customer- focused dealership....

5
michellecrna on 07/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pittsburgh's most friendly, customer- focused dealership. I was approaching the end of my lease on a 2008 Wolfsburg Jetta and the gentleman of Cochran VW took so much time reviewing options available to me. They took so much care to make sure i was happy in a car. I was extremely proud to buy my leased car from their dealership. They are 1000 times better than 3 Rivers!


I came in with an unusual problem -- my tire kept...

5
rbm on 07/24/2011

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I came in with an unusual problem -- my tire kept deflating on a new car. I had taken it to NTB three times, and they told me nothing was wrong with the tire or rim, and it just needed to be resealed. Each time they felt they had solved the problem, but it continued to leak. I brought it in to you, and I explained that I had a mystery that I could not explain, and asked you to look into it for me. I believe you did everything possible to fix the problem. You also said that there was nothing wrong, and resealed the tire. It appeared to be fixed when I drove it away (just as it did when I visited NTB). This happened just a few days ago. But I again find that there is a slow leak.I am guessing that there must be a defect in either the tire or the rim that you could not find, and I am going to drop it off again tomorrow. This time I'll ask you to do something more radical, like replacing a tire that does not appear to be damaged. If there is a defect, I am guessing that this tire (or rim) is a defect that was delivered when the car was new, but I cannot prove that I did not do the damage (if there is any).I was surprised to see that you did not charge me for everything you did to fix the tire. More than that, I was pleased that you took extreme measures to test the tire in every possible way, and that you conceded that since you did not find a problem you could not be sure that you fixed it -- and that I should bring it back if there was still a problem.Strange as it seems, I am very pleased with what you tried to do for me despite the fact that you didn't fix the problem. Your shop was very attentive to my strange problem, and I think you did what was possible short of replacing something, which is what I'm going to ask you to do tomorrow.


Wonderful experience would highly recommend to family and...

5
Kathyrosecollura on 07/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience would highly recommend to family and friends. I am very satisfied with my experience and will be getting another when this lease is up. Will Audi be joining this dealership soon?:)


The customer service at Cochran was exceptional. From...

4.8
gaggy1927 on 07/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The customer service at Cochran was exceptional. From beginning to end everyone was very hospitable. At no point were they your typical pushy car sales person. They let the car and its features sell itself.


I usually cannot stand buying new cars because of the...

5
ccdean on 07/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I usually cannot stand buying new cars because of the dealers themselves, but Brandee and Luke made my experience a great one! They were very kind and very efficient. I have already told everyone I know to go to that dealership!Thanks!Casie Dean


We had an excellent experience at #1 Cochran Volkswagen...

5
bheidinger on 07/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an excellent experience at #1 Cochran Volkswagen of South Hills. Bought a brand new Volkswagen Tiguan SEL and they had exactly the model with all the options and exact color we were looking for. Our salesperson, Brandee was extremely helpful and really went the extra mile by accomodating our 15 month old daughter who went car shopping with us that day. Brandee gave us time to install the car seat before our test drive even though it was a busy Saturday at the dealership. She even accomodated us by letting us drive the car to our home to make sure it fit into our low garage ceiling before we made the purchase even though the measurments showed it would fit. Brandee responded to all of our questions via text message which was also great. The dealership's exceptional service made buying our new car a breeze and of course, we love our new Volkswagen Tiguan!


After submitting an internet request, via AAA's buying...

5
kauailover on 06/25/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After submitting an internet request, via AAA's buying program, for a price quote on a new, 2011 Routan, Ken Fedorek responded. His response was very quick, and informative.Upon visiting the South Hills dealership on May 26, we were promptly greeted by Brandee, who offered to help us follow through with internet inquiry, and take a Routan for a test drive. Her manner was, at all times, upbeat, courteous, and informative. He answered all of our questions (and, in one case where she did not know the answer, she quickly found someone who could). Having really liked the Routan, we decided to purchase it. Working with Lucas to work through the contract process was easy, and efficient. The South Hills Volkswagen team provided us with a great experience (and, unlike numerous other dealerships -- no pressure!), and we would not hesitate to recommend others to the dealership.


$12,202

Mileage: 52579

Contact seller for Color

Transmission: 6-Speed Shiftable Automatic

Body Style: Sport Utility

City: Pittsburgh, PA

Engine Type: 4-Cylinder

$23,710

Mileage: 42463

Color: BLUE

Contact seller for Transmission

Body Style: Convertible

City: Pittsburgh, PA

Engine Type: 6-Cylinder

Contact seller for price

Mileage: 65305

Color: BLACK

Transmission: Continuously Variable Automatic

Body Style: Hatchback

City: Pittsburgh, PA

Engine Type: 4-Cylinder

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