Good price after I went to other dealers and and they beat their price. Wish they would do away with the non negotiating price the say in their ads. I bought my last car somewhere else because they would negotiate
I came in to find a new car and Brandon went above and beyond and was very helpful for me. I am looking forward to my next visit.
My experience was great! I was interested in the Hyundai Sonata and Ron did a great job of explaining the benefits of owning the car vs. some of its competitors. The pricing and quotes that were given to me were very fair and I got a large discount for being a loyal #1 Cochran fan. This was my second lease with the Dealership and I have already described my experience to a few friends in hopes that they go to #1 Cochran.
The staff was professional and friendly. They took the time to review what was the best option for me. They were able to find the car I requested and have it available immediately.
Everything went great. Everyone was friendly. Gabe was excellent and professional. The other staff were also very professional. Great customer service from everyone. I've already referred a friend.
Gabe was amazing with showing features of the car and explained everything very well. Gabe also made a great personal connection while trying to sell the car he is very personable and not at all pushy overall my experience was great
James Girvin Review
I like that I never felt pressured at any time. Told them that I was just interested in looking. After they showed me what discounts were available (including Veteran) I was impressed, Sales manager got involved and gave me a great trade in. I can see why Cochran is #1
I have nothing but positive things to say about this dealerships professionalism and service. This was my first car-buying experience and it is one that I will never forget.
Great experience at Cochran Hyundai
Sales and staff were friendly and helpful. We got the car we wanted with the financing we wanted. Everyone was polite, professional and friendly. We are happy with our new Elantra!
Great sales and finance people, stayed in touch through out the entire process and was not afraid to furnish me with a deal that I could use to compare with other dealerships which this dealer crushed the compatition
Great and efficient
I came into the dealership to return my leased car and get new one. I was in a time crunch because I had to pick up my son at school. I informed them of that and Justin was still very thorough and allowed me to do half of the deal, go pick up my son and come back a few hour later to finish it. Everyone was very flexible and nice. Justin was truly good at what he did.
Brandon was awesome, he made buying a car super simple and quick, I would definitely recommend him to people personally if they are looking into buying a new car
Gabe was an excellent salesman. He was knowledgeable and enthusiastic. He made sure that he went over all available options with me and worked with me to ensure I my need were met.
Nice and Easy
I wanted a car that would get me from point A to point B safely and efficiently and I quickly was shown just that for the price I was looking for. An easily completed experience that took half the time I set aside for it.
Great Sales Person
Gabe was very professional, knowledgable and friendly - made me feel that he really cared about my needs when it came to purchasing a new car.
Great Friendly Service
Gabe did an excellent job explaining all of our options to us and very willingly accommodated all of our pricing considerations when we were making our purchasing decision. Knowing that color was Important to us, he helped us get the car we wanted from another location. When we picked up the vehicle he did a great job explaining features.
After looking at several dealerships, Cochran was by far the best not only with a quality showroom but also the staff. Thanks for a great car buying experience.
2017 Hyundai Sonata Sport
Everyone was excellent. Ron Harris really knows his products,.very knowledgeable. I am enjoying my new Sonata. They made buying/leasing a new vehicle,I will buy from them again.
I was completing my first lease and moving to a new one. I needed to know all my options. Ron Harris gave me a great buying experience, one that was enjoyable and informational. At the end of the meeting I was able to make a clear financial decision which allowed me get a new lease of a superior auto for the same loan price!!!. I also enjoyed working with Travis on actually financial signings. He clarified all my options, with out pressure, allowing me to make an intelligent and informative decision. I look forward in 3 years, at this lease end, to start a new one with an upgrade to what I have now. Thanks to all A loyal customer. Izzy Leeds
Worst customer service I ever encountered
If I could give them zero stars I would. Worst customer service ever. I spent over a week calling daily to get an appointment (waited up to 40 minutes once). NOONE answers the phone. I even left a message and noone called back. When I finally got an appt, they said that because the engine light was no longer on that it would be pointless to run diagnostics and that I would have to wait for it to come on again, even though I told them my car was stalling. They told me to bring it in when it came on again. When the light came on again (3days later) again took me forever to get through to the service center, and the staff was just down right rude. It should not be such a hassle to get your car serviced. The mechanics themselves are AWFUL to deal with. Do not waste your time here!
The dealership staff is helpful, knowledgeable, and friendly. It's a shame that these wonderful employees work for such a disgrace of a manufacturers of garbage vehicle. They deserve so much better. Make me wonder if they can sleep at night knowing they're selling such junk. Hyundai Tucson are a disgrace!!
Very Good Experience
I was very please with my experience at # 1 Cochran Hyundai of South Hills. I recommend speaking to Dave Ganser and Gabe McNeal when you go into the dealership. They were both very helpful during my experience and I absolutely love my car. Thank you!
Fantastic staff, they were very thorough in explaining everything from the car to the financing and answered every question I had. I will absolutely recommend them to people in the future.
Quick and easy
I didn't go into the dealership expecting to get a car, I just wanted the options since my lease was coming up. Gabe helped me figure my options and got me the car I wanted in my budget. So there was no need to delay after that. The whole process was as quick as could be expected when buying/leasing a new car. Gabe was very friendly and helpful, as were the rest of the employees who had parts in the process. They truly made he expirence seem less and easy! I can confidently recommend this dealership to anyone.
Brandon was great!
I searched Cochran's online inventory and was contacted by the internet sales person who scheduled an appointment at the dealership for a used car. Brandon listened to our needs and suggested that at our price point we might be better suited to lease a new Hyundai, which we did. He was very attentive, courteous, and knowledgeable. The dealership location/site is a bit difficult to park, but otherwise very happy with our experience. Thanks, Brandon - I'll send others your way!
I was completely satisfied with my service and experience purchasing my new lease at #1 Cochran. The service level was incredible and the employees who helped me were excellent! Eronn, Mike and Calvin were all so helpful and caring, really concerned with my needs and meeting them. Everyone exceeded my expectations and I left feeling like I had a wonderful car for a wonderful deal. I want to say thank you for helping me and I will see you guys in three years when my lease is up!
No time wasted....
We liked how quick and efficient our lease of our new car was. No games. Justin was very thorough and knowledgable of hyundais products. We love our new car and hope the new car smell never goes away...
Satisfied with my purchase
Ron is always very professional, kind, patient, and trustworthy. He is the person I call when I need a new car! He is also very educated on the cars and the pricing.
it was a great experience and i will refer Brandon to any one looking into buying a car. It was really really really really wonderful
We enjoy our Hyundai Elantra. Our sales person, Gabe was helpful and very friendly. He made our buying experience a very comfortable one. We feel like if we would have any questions, we'd just have to call our friend Gabe, and he'd get right on it. That's just the persona he has. Great experience!
Absolutely loving my new car
Gabe provided excellent assistance in finding me the perfect car. Thanks to Gabe, I am more than happy with my purchase and the experience I had at #1 Cochran!
2017 Hyundai Santa Fe Sport purchase
Everyone involved in the process at Cochran Hyundai, from my sales rep. Gabe Mcneal, to his manager,Dave, to the gentleman that I signed the final papers with(and I apologize I cannot remember his name) were extremely polite,professional,and most important to me, extremely helpful in helping me save as much as possible and making this deal come to fruition. Thanks again and I highly recommend anyone to go here for your next vehicle purchase. Sincerely, Mark K. Roberts
Your dealership is made up of so many polite friendly and courteous employees I used to hate car dealing but you have made it a pleasant experience! Everyone I dealt with seemed like the nicest car sales employees .
2017 Santa fe
Great people to work with friendly staff polite and knowledgeable of the products informative Gabe had great personality car was clean and ready when promised
We had such an awesome experience. I never imagined buying a car to be so easy and painless. Brandon was awesome! Love my new Tucson!
Best Car Experience So Far
Gabe was very professional and attentive to the wants&needs I was looking for in a car. Gave my options and took his time to get me what I wanted, schedule ResistAll and help with anything I needed.
good deal for a new vehicle. Fair pricing, informed sales people, and a friendly atmosphere. Couldn't ask for much more while stressing over looking for a new car. Made things more relaxed which I appreciated.
Very friendly service - took time out to answer questions. Made sure we were well taken care of and happy with their answers to our questions.
My experience with Cochran
Very professional, awesome service. The best I ever had. I would refer other to and come back myself. Very satisfied with the service I received.
You've got to go to #1 Cochran!
This has been the best car buying experience that I have ever had. Richard Tillman was phenomenal and gave great customer service. He was patient with me as I flip flopped on whether to buy or lease, buy my leased car or turn it in. He presented me with all options and from that point just gave me sound I formation. I was finally able to decide and it was easy because by that time, I was confident that Rich was being honest and up front with me about everything, I purchased a 2017 Elantra and I love it. Thanks for making what is normally a stressful situations, fun and easy!
I went into #1 Cochran not even looking to buy a new car, Erron said to me that he would like to help me get into a new car and that's exactly what he did, he's a great sales person and my experience was great
2017 Elantra Lease
I had a great experience at Cochran Hyundai. I never felt like I was being forced into anything and they went out of their way to get me as their customer! I love my 2017 Elantra!
Your the best
Two times I've traded my vehicle experienced a good results even with the service department and the courtesy of all the employees and how they've treated with comfort and time
New car review
Well this was the first New Car I have had in eleven years I take care of my car and make sure all the maintenance part was alway taken care , so then my old car die on me I was a little nerves about buying a New Car because I wasn't sure if the car dealers would be straight with me and not try and rob me because I was a women along I just didn't no what to expect, but once I met Rich my saleperson he made me feel very relax thought the whole process of buying a New car he explain everything to me very patiently and removed all my fears and answer all my questions he wasn't pushes he let me decide as to what I wanted to do he didn't try to presser me into buying a car the same day you have a diamond in the rough with saleperson like Rich if I ever need another car I would come back to you again my sister is thinking about buying a new car I will be steering her in your dircetion and will tell all my friend about the wonderful experience I had with your company, I work for Central Blood Bank and I meet a lots of people who's are looking to get cars for themself plus their Childrens and they wants to work with honest people to buy a car I will send them to you, and I love my car I just bought a 2016 Elantra GT thank you so much for a wonderful no hassel experience.Jeanie Cooley
Rich Tillman was AWESOME! Easy car buying experience! I would definitely consider telling friends about Rich and how easy he wa to work with. Sometimes car buying can be a major hassle but it wasn't with Rich!
Love my car, thanks all for being so friendly and helpful. Also thanks for being patient and kind to my son. Thanks gabe for helping me in the heat getting my sons car seat in.
Gabe McNeal was fantastic. As I said before he made my experience very comfortable and explained everything to me as far as the car goes. I was very satisfied with the way I was treated there. Also, the guy who did my financing in the back room was great but I can't remember his name. He's a huge Pens fan like me.
Vehicle was what I wanted with a good trade in value for my trade in vehicle and excellent price on the new car. I will return for future car purchases.
Richard Tillman was an exceptionally nice man and made our experience comfortable. I did not feel pressured into buying a car on our visit. I did not actually come back to lease the car for about a month and he respected my wishes without calling and waiting until i was ready.
We've bought two cars from this dealer. Love them! Awesome service extremely friendly. We will always come back any time we need a new vehicle.
Will keep coming back for more!
Eronn Fletcher is phenomenal! This is my second time buying a car from him and I will be coming back to him for as long as I can! He is very informative and knows how to do his job very well. I will be referring him and #1 Cochran South Hills to all of my friends! Thanks for the great service, Eronn and everyone else!
This dealership met all my requirements for my trade in as well as for my new care lease arrangement. The salesman, Brandon Davis and the sales manager were very professional during the whole new car purchase process.
All of the salespeople were very helpful and courteous. Showroom, waiting room, and rest rooms were clean and presentable. Did not spend an entire day there as I have done in the past at other dealerships.
My experience with this dealership was a pleasure compared to my previous experiences with other dealers. Ron Harris went out of his way to accommodate my schedule even to the point of meeting with me on his day off.
Purchase of new car
Brandon was very help and knowledgeable in working with us to buy a new car. He took time to educate us on the car, answer questions.
I loved my service I was comfortable the entire time it was an awesome experience thanks I will be back hopefully next year and I would love to work with Mr.Tillman.
Carl Spadaro's review of Cochran South Hills Hyundai
Excellent, professional sales and service at this store. This is my second car purchase from this store and I would definitely return for a future sale and service
Finance person was also excellent. Can't remember name. Just buried my husband and he was quite explicit in giving me information I needed to downsize my vehicle. And everyone was solicitous of my needs since I was in a very precarious state. Their kindness was the reason I made a rapid decision
2017 Hyundai Elantra
Ron Harris is an excellent salesman, he goes above/beyond!! He is the reason we continue to come back, this is our 3rd Elantra we have purchased from him. :) The entire staff is very professional...
Great experience buying my first new car. The staff was helpful. Erron answered all questions, was professional, personable, and honest. Was able to test drive a car, and was able to purchase within the next two days. Everything was explained, and any questions i had were answered honestly. Would recommend this dealer to everyone!
Very Helpful and Professional
I was very pleased with Richard's helpfulness and willingness to answer my questions. He was very knowledgeable. I am very happy with my new vehicle and am so excited that Richard helped me select the one that best met my needs!
Wonderful place to buy a car
Gabe McNeal was a wonderful person to work with. He took the time to tell me everything I need to know about my new car. Thank-you Mrs. Arlene Sains
#1 Cochran South Hills is simply the best
#1 Cochran South Hills is simply the best, including purchase, service and overall professionalism. The staff is extremely friendly, the service guys are courteous and timely with repairs
Hyundai South Hills
Great service, friendly staff! Helped me find a vehicle in my price range that met my needs. Finance was very thorough and explained details of my lease. I would definitely recommed Cochran Hyudai of South Hills to anyone looking for a new or used vehicle!!!
New Vehicle Purchase
Excellent experience. Would buy another vehicle at the dealership. No hassle. Great team of associate. I would recommend the dealership to a friend without hesitation. Great and professional job done by the sales team.
customer service review
I was very pleased with my experience at Cochran Hyundai of South Hills. I would highly recommend this location. there was no pressure, Brandon was very pleasant and helpful. Being an older woman, I felt very comfortable there and was treated extremely well.
My experience with Cochran
It is a great place to get a car.great service friendly workers.very professional.I will recommend anyone to go to Cochran HYU of South Hills anytime
Overall I had a good experience and would come here for service and Sales. Both departments were friendly, timely and honest, thanks! Im putting more words in here since the survey thinks my review is too small
I never enjoyed the process of buying a new car before because of the pushiness of the sales person to make a sale and to sell me more car than I wanted. That all changed on April 1st. 2016 at Cochran Hyundai of South Hills. My salesman Gabe McNeal was very professional and helpful, he listened to my needs and wants in the purchase of this vehicle. This was how car buying should always be. I felt like what I was interested in mattered and I was not just another sale to him. I will be back to deal with Gabe in the very near future to purchase another vehicle. I have never done repeat business with a dealership before but I will NOW. Thank you for being a customer friendly business. Scott A. Smith
My experience at this dealership was wonderful and very helpful. The salesman and manager were both very honest and easy to talk to about my purchase.
The South Hills Cochran Hyundai dealership is and example of why Rob Cochran is successful. The staff are professional and courteous. They always good the extra mile for customer service.
Gabe was fantastic! He was very easy to speak with and extremely helpful. I'm so glad he was there to help me through the process!
Eronn was a great sales consultant. He was very accommodating to my vehicle/financing needs. I am very happy with my 2016 Elantra. I highly recommend #1 Cochran Hyundai of South Hills.
The staff was very helpful and friendly. They made a stressful task much more enjoyable. We will definitely refer our friends and family. This is our second vehicle purchase! Thank you
Good place to buy a car. Very knowledgeable and took time to talk and go over the car. Did not try your sell something we didn't want. Very good experience.
After engine blew up in 13 Veloster Turbo that I was leasing only 4 month prior to lease end,it was towed to #1 Cochra Hyundai of South Hills.Brandon Davis went above and beyond trying to help me out in this situation,from giving me good price on the new Hyundai lease to talking to Hyundai about taking care of the last payments.
The staff was extremely friendly and the buying experience was quick and efficient. I would recommend this dealership to anyone looking for a pleasant buying experience.
Felt not pressured easy transaction salesman was excellent was very patent with me car was clean full of gas newly inspected sales man installed my license plate made sure I knew how to operate controls in car very pleasant
Our recent purchase at #1 Cochran was excellent. Richard Tillman was very professional and a pleasure to work with. He was not pushy and worked with us to purchase our vehicle. He provided excellent customer service.
Everything was very pleasant when buying my car. I would definitely would recommend buying from this dealership. I also would refer people to ask for Gabe as their sales person.
Pleasing car buying experience.
I had a very hassle-free car buying experience at #1 Cochran. This was made possible by salesman Eronn Fletcher. He was very friendly, laid back and knowledgable. I wasn't pressured into making a purchase but instead he took the time to listen to exactly what I wanted and made several suggestions. We then took a test drive of the vehicle that I thought best fit what I was looking for. Mr. Fletcher took me on an adequate length test drive and answered any and all questions that I had. I did end up buying (leasing) this vehicle. The paperwork went smoothly, and I am still happy with the vehicle.
My Tucson purchase
I had a good experience with Richard and Cochran...I knew which vehicle I wanted, so it wasn't necessary to talk about my needs in a car and what I was looking for; I had found it.
Very friendly and helpful staff. I'm very satisfied with the car I purchased through here. I would recommend this dealership to anyone that asked me about it.
Best buying experience I have had
I was extremely hesitant to start looking for new vehicle since three other dealerships told me I was hopeless. My employment status changed and my old vehicle (the one I traded in for the Sonata) became a burden for my family. My wife and I decided that we were going to make one last attempt to trade in the vehicle for something that was more budget friendly for our new situation. The associate that I worked with was Eronn and we could not be happier. He was the first person (after going to 3 different dealerships) who actually sat down and listened to me about what my family needed. I also appreciated the fact that he was 100% true and up front with me. He listened to the concerns that my wife and I had and the professionalism that he and the entire staff displayed was reassuring. There is absolutely no doubt that I will be contacting Eronn in the future for my families next vehicle. As a consumer, he set the standard for top line customer service!!!
From the first step to the last step, the process was fast and easy. Our salesmen was very friendly and knowledgeable of the product line. He listened to our needs and gave us exactly what we were looking for. The sales manager was also excellent to work with.
Improve Sales Skills
See comments from prior page. Personal lives of the sales employees should be kept to a minimum. Gabe used his personal experiences, and his baby on the way to try to sell. It was uncomfortable and unprofessional.
Very knowledgeable, helpful and friendly employees. This is my 3rd Elantra. Great car with a great price and service amenities! Wonderful car for the price!
I was treated really well and never felt any pressure to buy. The salesman Justin Gardner explained the options of the car with great detail.
The only negative experience while buying the vehicle was the computer system crashing just as the purchase was being processed. Other than that it all went as expected.
This is my second lease from Number One Cochran. I'll definitely be back. I was very happy with the service. I first looked at a vehicle in Monroeville but I wasn't pleased. Gabe showed me a vehicle I liked.
Buy in one day
I had one day to buy a new car. It took about 2 hours to choose a car, test drive and set all details. Letter in the evening it took only 1 hour to sign all papers and go home with a new car. It was fast and professional service.
Jack - The Happy Hyundai Man
As of March 8, 2016 I am very happy with my new Elantra and very satisfied with the auto buying experience at #1 Cochran South Hills. I trust that any future needs for maintenance or service will be taken care of in an equally professional and satisfactory manner.
Right Car, Right Place
Love my new Sonata Sport and Cochran has the best selection around and an excellent and friendly staff who was there to help and make this an excellent car buying experience.
Was shown multiple modles and styles and was very polite and helpful and knowledgeable. I would definitely come back after having been there twice to get a car and have never had a problem
This was the best car buying experience I've ever had. I would recommend this dealership and the salesman. Everyone was so friendly and helpful. I will be back for my next vehicle purchase!
Great experience for a first time buyer
Richard was very helpful, upfront, gave me all the infomation I wanted and needed to make the purchase that was the absolute best for me even with my credit not being as strong
All was just fine
Forget the assistant manager's name off-hand, but all was just fine. I had focused on an Elantra with trade-in of my 2011 Sonata when I got there. I didn't need a test drive.
Outstanding customer service & professionalism
I will only purchase from one salesperson - Erronn Fletcher. I have purchased multiple cars from the Cochran Group and Mr. Fletcher always delivers & exceeds my expectations. Looking forward to my next purchase or lease with Cochran & Mr. Fletcher.
Suburban to Sonata
Had a suburban I loved. Due to mechanical and mileage issues had to trade in suburban. Cochran Hyundai made the transition very comfortable and easy. Sonata a easy change. Still room for everything. Will use Cochran in future for any vehicle purchase.
2015 Sonata purchase
This is our third car purchased from Ron, we live in Washington PA, but love Ron as a salesperson and will continue buying cars from him.
very nice dealership, would recomend this place to everyone. everyone is very knoweledgeable and is very helpful. this is the second time I bought a car here and would be back again
My new car is good
My experience at Cochran was great I was able to get the car I wanted and needed. The salesman was attentive and caring. I love my new car.
I love my new Hyundai
I love my new Hyundai! I would recommend #1 Cochran Hyundai of South Hills to anyone. It's a very affordable brand and quality brand. Happy car searching!
Taken care of.
Brandon did an excellent job reassuring me and guiding me through the very stressful experience of buying a new car. He explained things thoroughly and was able to really help me. I felt like he really took care of me and was an excellent representative of Hyundai and #1 Cochran. Really very impressed from start to finish. I am so grateful it was such a good experience.
Purchased my first brand new car from this dealership and the experience was great. Erron was great making the process smooth and easy and ensuring I got the car I wanted, I love my 2016 Elantra, and will defiantly be a recurring customer in the future. Its rare these days to find employees who really go above and beyond for their guests and Erron exceeded my expectation when purchasing my first car. He's fabulous and would certainly give him business again!!!
Excellent service. We have purchased multiple vehicle here and intend to come back in the future. We have worked with Eron Fletcher every time and he went above and beyond to get us the exact vehicle we wanted. He is the best.
Thank you :)
Thank you guys for all your help. I'm in love with my car and grateful for all your help. Minus your finance dude. I don't care to ever deal with him again. Find someone who actually enjoys working with customers. You guys rock!
I had a great experience at the south hills Cochran. Everyone made it easy and enjoyable. I will definitely regime to south hills Cochran again.
Personable & Knowledgable
This dealership was clean & comfortable with plenty of seating. I was quickly greeted & engaged in conversation to determine exactly what I wanted & needed in a new vehicle. I was allowed to take my time with the test drive so I was familiar with all the features of the vehicle. After a few days, I decided that I needed a second test drive before making a final decision. Again I was allowed to take my time & made the decision to purchase the vehicle. The purchase process was easy.
Exceeded my expectations
Rich worked with me very thoroughly. Made my first car buying experience exceed my expectations. I expected to have a hard time with everything that needed to be done but that wasn't the case this time. He was very patient with the company I brought and me. Appreciate the service I received. Thank you !
My experience with Cochran HYU of South Hills was so satisfying that I made my purchase there with the confidence it was the right choice.
I had a fantastic experience with this dealership. The staff was personable and exceptionally knowledgeable. I look forward to working with them again in the future.
Good service, slow process.
Great service from sales person, manager was aggressive. Could have spent more time showing off the car. Also, would have appreciated the presentation of options.
New car experience
My overall car experience was exceptional. My sales representative took the time with me and understood my specific needs when looking for a car to fit into my budget.
Awesome service. Richard Tillman was the best salesperson ever and he made me feel very comfortable purchasing a vehicle from this dealership. He even fed me while I waited and I cannot thank him enough. I would highly recommend Richard as the guy to see.
2016 sonata hybrid
The customer service at #1 Cochran was terrific. Ron explained everything throughly and professionally. It made everything smooth and easy. I appreciated the professionalism and would recommend to ofhers.
I leased a brand new 2015 Sonata on September 2nd. The car had to be transferred from the monroeville dealership. After I signed all my papers and was ready to leave, I was informed that the second key was lost. My sales person Brandon Davis told me he would have another one ordered for me. It's now over 2 months later. Multiple trips to the dealership and phone calls placed with Brandon and still no key. I will be trying to reach the general manager now to get a resolution. Terrible experience and customer service skills from Brandon. More then likely the last car I get from there.
Sales and service have met my expectations at all times. I have been a customer for many years. I have purchased directly or have been responsible for the purchase of 10 Elantras, 2 Sonotas and 2 Santa Fes.
My Hyundai Accent
Having a new sales person, he was very informed and asked when he wasn't. The entire staff I encountered were equally helpful and courteous. I am glad I chose this dealer.
Salesperson Brandon searched until he found the exact car I want at a great price. Bought a 2016 Elantra with every option available. It's a great car and the purchase experience was pressure free.
Ron Harris was great. He explained everything well and kept us informed during the sale. Bought a 2016 Santa Fe on a very busy Halloween day. I love my suv. I would recommend this dealership for a huge selection and ease of transaction.
Came all the way from Hampton Roads VA. Back home to the best city in PA to get the best service at #1 Cochran! Thank you Mr Fletcher
Always a pleasure
I always receive the best service and care. Everyone is always pleasant. This location is very conveniently located. I would like to see them get an expanded customer parking lot.
NOT for the customer
I purchased my first Hyundai from this outfit many years ago. Had it serviced there and was treated good. Moved away and am now back in the Pittsburgh area. Restarted my relationship with them last year. They did not send me service specials. They refuse to give the customer a break. I chose them to fix my car that paid over 3100.00 They called me for my car inspection that cost 600.00. Would it be too hard to allow the customer know you have coupons on the website??? When called about it they treat your transaction like going to the supermarket. Getting your car repaired is not like going to the supermarket. I'm not expecting 50cents off a loaf of bread. What corporate greed took over South Hills Hyundai. Will not be going back to this place...would rather go to Pep Boys or Mr. Tire who looks out for their customer's satisfaction and includes a tire rotation with oil change PLUS let's you know when there is a coupon for that !!!While out of the area I've dealt with Moon Township Hyundai service department and treated fantastic. It was typical to give me breaks and deals.
Loved dealing with Richard - wonderful personality
From the first time my husband and I stopped by the dealership, Richard listened to my needs and concerns and didn't try to talk me into a vehicle that I wouldn't be happy with or that was above my budget. Although he checked in with me during the month that followed that initial visit, he did not beseige me with harassing phone calls or emails. We picked up my new Hyundai last evening and Richard (and Josh) made it so easy. I will DEFINITELY deal with Richard and #1 Cochran Hyundai of South Hills again when it's time for another car. Thank you!
Purchase of 2016 Elantra
Ron Harris is great!! He is the main reason we came back to this dealership to purchased our 2016 Elantra - We already have a 2012 Elantra...
Got the job done!
Eronn Fletcher got the job done that no one else could! He was great! Travis was also great in explaining pricing and what not! I walked out with a brand new Hyundai Elantra! I will definitely be back and will be recommending people!
2016 Tucson Purchase
My wife told me that she needed a SUV to replace her 2011 Elantra so her knees didn't hurt getting out of her car. I researched the small SUV and crossover vehicles and found that the Tucson and Santa Fe Sport had potential for her. Both offered the options she wanted and both were in her price range. She did not care for the driver's seat in the Santa Fe Sport, but really liked the Tucson. Eronn Fletcher took us for a test drive and she was convinced. Eronn and Travis worked with us to find all of the discounts available, including an Uber driver discount. My wife liked the bottom line and payments. We took delivery on Oct 8. She loves her new Tucson!
Brandon Davis was outstanding. He was professional in all interactions; followed up with me frequently to answer my questions and provided requested information; and took ample time to explain my options, discuss financing and incentives, and explore vehicles in detail. He made the car buying process exciting and fun! Josh and Mike also were welcoming, friendly individuals with whom I interacted in the store. Customer service is a team effort, and I appreciate everyone at the dealership who came together to create a great experience for me.
I feel this survey covers my experience with the dealership. Thanks for this opportunity but don't feel it necessary to write an extended review. The most important part of this purchase will be my satisfaction with the vehicle as I use it in the future.
Excellent, thanks to Eronn.
Eronn made my experience excellent and very painless. I received the vehicle I wanted, in the color I wanted, and had it delivered on the next business day.
Horrible Service Department
Worst service department I've ever dealt with, I've owned 5 Hyundai vehicles, first time servicing mine at Cochran. Had it towed in with electrical issues not allowing it to start or turn off my electrical components. After allowing it to sit from Friday until Monday with these issues they told me my battery was dead and had to purchase a battery from them in order to diagnosis the electrical issue. Had they looked at it when I brought in maybe the battery, which was only two years old, would not have died sitting all weekend. Terrible rude service staff, never again will I bring my car here. They would not even complete my recall service without me purchasing a battery from them. No one should ever trust their car to them!
I was very pleased with the service I received from the time I walked into the showroom through driving my new Elantra off the lot.
Rich was wonderful
Rich was professional, knowledgable and a pleasure to work with. Please see previous page for additional details regarding our experience. He is highly recommended and we look forward to working with him again.
Best Dealer Ever!
Whenever I stop by I'm treated like family. Everyone is professional and experienced. I can't Thank you guys enough for taking care of me again.
Always a great experience working with Ron. This is my second car thru Cochran with Ron as my salesman and I would recommend him and the dealership to others.
My first car
This was my first time buying a new car. The whole experience was great and I'm very happy with my car. Ron was very knowledgeable and fun to work with.
2016 Elantra Purchase
This is the second car I have purchase from this dealership. The experience was much better than the first time. Eronn Fletcher, the salesperson was attentive and very helpful. I am familiar with the service department, which serviced may last car and will likely service this one.
Purchasing our new Hyundai Accent for my wife was simply an excellent experience! I highly recommend this dealership to anyone in the market for a new car.
Service with a Touch of Class
Service starts with the phone call to set-up your appointment to have your vehicle serviced. Service department people are friendly and knowledgeable. They keep you updated as to what is going on with your vehicle so there are no surprises. The van driver dropped me off where I needed to be while my vehicle was being serviced. Very friendly guy with much good conversation. And Best of all the Prices are reasonable.
Great experience. Brandon was very helpful. He went out of his way to get the car with the features that I wanted. I will be using this dealership in the future.
Very proffesiona and no hassle, no pressure sales experience
Very friendly, straight to the point, but no hassle or haggle experience; i highly recommend anyone to visit if you are looking for a new vehicle, best vehicle experience we have ever had!
Hyundai loyal and Cochran loyal
This our 4th Hyundai purchased from Cochran South Hills. We have had an excellent experience every time. Friendly, courteous, knowledgeable people, and never any pressure. We received fair prices on trades, and on the new vehicle purchases. Just a great place to buy a car!
Called ahead and gave stock number of vehicle we wanted to test drive. When we arrived we waited an hour for them to pull the car out of the lot and fill it with gas. We stood on the curb waiting the entire time. No respect, and nobody apologized. Then we ran the numbers and the sales manager would not give us the advertised offers. I had to open the HyundaiUSA website to show him the offers, then he still wouldn't give them to us as he said he didn't have them in his paperwork. He only gave them to me after I mentioned false advertising. If my wife didn't really want this car I would have left a long time ago. I will not be returning to Cochran of South Hills, and I suggest you don't either.
Great service and price.
Eronn was Great with us. He help my daughter with her purchase and me with my lease. Beside his knowledge of the inventory and the available specials, I was very impressed with his level of customer attentiveness. Upon arrival for our appointment, Eronn greeted us at our car opening doors just like a gentleman. My first experience with a dealer and it was wonderful.
My mother and I had originally came to test drive a used Elantra. The car we were wanting to see had already been sold, bummer! Eronn asked me a few different questions based on what we were hoping for in a vehicle and gave us a couple of options in other used vehicles. After a test drive, we were still torn. Eronn offered to draw up all the numbers so that we could see what the monthly payments would be like for both the used and a new vehicle side by side. We ended up going for the brand new Hyundai Elantra and couldn't be happier. He is a great salesman and made us feel comfortable throughout the whole process. He even laughed at a couple of my jokes! From what I saw, he does a great job of feeling out his customers and adjusting his demeanor to suit theirs and make them feel as comfortable as possible. Great guy!
made experience a pleasure
I had a bad experience with Bowser hyundai left there and on the same night made it to # 1 Cochran South Hills and was introduced to Brandon Davis. from the moment I met him he made me feel at ease..he listened to what I was looking for and answered all of my questions. The manager josh barszczowski was great as well. From now on i will not go anywhere but # 1 Cochran of South Hills and i will recommend them to others as well.
I am so thrilled with the vehicle I purchased. I could not have asked for a better car buying experience. The Dealer was incredibly helpful and knowledgeable.
Best dealership around. Really friendly and helpful. They're down to earth and don't just try and take your money. They look out for you and give you the best deal.
Excellent car - excellent service
My Hyundai Elantra (2015) (Limited) is the most comfortable car I've sat in. There's plenty of leg room and supportive seating. Driving is smooth and quiet. Visibility (have backup camera) is very good. I definitely recommend this car!
Very Easy to work with
I picked my car out and worked over the internet to get the car and deal I wanted. My salesperson was informed that I had a busy day and wanted to be in and out quickly on the day we picked-up the vehicle. Everything went very smoothly!
very good people but bad place
very good people and sales but bad place and location, not well structured and does not seen to have good influence ti be able to arrange good deals
I had a very good salesman, Brandon Davis, who was friendly and courteous the entire time and answered all my questions regarding the purchase of my vehicle, a Hyundai Tucson.And no, I am not related to him and never met him before nor was I referred to him by anybody else..he was just a nice guy and I felt comfortable talking with him..and I think that played a big part in my decision on buying my new vehicle from him!!
Easy buying experience.
The dealership was friendly and courteous making this a pleasant buying experience. Our salesperson Gavin was very knowledgeable on the car and made sure that it was ready in one day. The dealership knew that I had a prior engagement and was as accommodating as possible to ensure that I completed everything as quickly as possible.
Gavin Melan was every thing I was looking for in a sales rep. Friendly, well dressed and very understanding. Every question I posed he immediately knew the answer. He went above and beyond and even helped a few days later when I found out my phone was not compatible with the vehicle. When I returned with my new phone, Gavin immediately met me at the door and uploaded my new phone. He felt like family, and now he is my main Hyundai family member.
Appointment at 9:15 AM, work started 3:00 PM
I made an appointment to merely have my oil changed three (3) days in advance, dropped the car off the night before. I call the 800 number for the service department, and of course, nobody answers. I leave a voicemail for a callback, which, you guessed it, never came.I call back again and finally reach a human being around 3 PM. He tells me my car is next in line.I planned to take the T from work during my lunch hour. But seeing as how I normally take lunch around 12-1, and the work didn't start until 3, change of plans. I had to leave work early to take the T to get there before they closed at 6. As a result for leaving early, I got the added bonus of having to go to work this weekend, when I normally don't, and catch up on what I missed.Thank you Cochran Hyundai for putting mystery in the service appointment making process. Isn't the point of making an appointment at 9:15 is that will be when the work is actually performed? If not, what's the point in making an appointment?Epic fail.
Great Service! Friendly staff!! nice cars!! I would recommend too other. Like the no haggle price. Bob was salesman was super!! Thanks for a great experience!!
Great to work with Cochran
I've returned to Cochran 3 times - I know I will get a fair price and the vehicle that suits my needs every time I work with them. Bob Pasella was wonderful to work with. He respected my time & needs & worked with me to get the best vehicle for me.
Best Ever Dealership and Salesman
Both the dealership and salesman offered the best buying experience I ever had and I've bought a lot of new cars. I'll return for all my future purchases.
Better Than Expected, Top Notch
First service experience at this dealer's service department. Had a long list of things I wanted done. Excellent experience all the way from drop-off to pickup. Just moved to the area near this dealership, but I am now convinced that the new car I plan to get in Spring of 2016 will be bought from #1 Cochran. Thanks a lot, guys, for helping me make a tough decision on which car to get next and where to buy it.
Awesome Dealership & Staff
I bought my 2015 Elantra here back in October of 2014 & loved the experience. Everyone was extremely friendly & took their time while helping me get through all of the papers & learning about my new car. My first oil change experience was great as well. They got me in with in a week of calling & it took maybe an hour for them to finish it up. Just yesterday I had a flat tire & hyundai 24/hour roadside assistance was great as well. I wish the car came with a spare for them to change though. Instead they had to tow my car to the dealership & they were able to repair the tire by the end of the night. Which was awesome since it was a little inconvenient being towed all the way back to the dealership. Overall I love the staff at this dealership & recommend going here if your looking for a Hyundai! One thing I will say is that my 2015 Elantra Limited came with very poor leather seating. (Atleast in my opinion) I weigh around 130 lbs & my drivers side seat is already dimpling pretty badly & I've only had my car for 3 months... I think Hyundai definitely needs to improve the thickness and/or quality of the leather. The price isn't too bad...but for the price I personally think it should be better quality. Other than that I LOVE my car. Drives great, sounds great, looks great & is extremely comfortable! PS I completely forget the name of who I worked with...but all of them seemed awesome!
Worst Experience of any Dealership
Well I started out with a flat tire and had to have my 2014 Hyundai Elantra taken to the Cochran to get it replaced. I dropped it off the night of the flat 11/19/14 and they had it done the next day. So all is well so far, the cost for the replacement was about average so no complaints so far. But now for the worst part, once I had it home I noticed scratched on the the roof and across the top of the passenger door. It looks like someone placed something that was about 2ft wide on the roof and then pulled it across the roof and off the car. I bought the car from a Hyundai dealer with approx. 4500 miles on it and at the time of the service it had 5662mi. Someone was with the car from the time of the flat until it was dropped off at the dealer, I actually took a taxi from the dealer to home, so it didn't happen from the tow in. Well I called the dealer up and they said there was nothing they could do about it. Actually, Cheyne told me "prove that we did it". How do I do that, they were not there when it was dropped off. I am not one to post things on the internet, actually this my first time since I am not getting anywhere with the dealer. I did run it back in after repeated calls and they spent about 20min buffing out what they could and then told me if I wanted it fixed it would require the roof and doors to be repainted, of course for a cost. So here I am with a practically new car with $1,000+ worth of paint damage just because I took it in to this dealer for a flat tire. My question would be how do I prove they did it? Even if I said I had pictures from the day before (which I don't have), that would not be proof because they could say it happened from the time I took the picture till it got to the dealer. The car is in the area and I would like to continue to take it to a factory dealer for some services to keep with the warranty. Does this mean the next time I need factory service I need to take pictures of every inch of the car and have the dealer sign off before they service it? I have pictures of the vehicle before it went in but they were from weeks before so they don't do any good. And it's not like I took close up pictures of the area they damaged to compare. All I know for sure is that the scratches were not there when the car was dropped off and they were there when it was picked up. Most expensive flat I have ever had.
It's been a rough journey for my boyfriend and I to find a car. We've been to multiple dealerships until my grandfather recommend #1 Cochran. I'm so happy he did! We got an immaculate vehicle and friendly, quick service. We know what we wanted before coming in. We called and asked if the vehicle we were interested in was still available and it was so we went in the same day. We took the car for a spin so that I was sure it's what I wanted and k instantly fell in love! They really worked with us to find financing that worked for us. I would give this place and all of the employees I came into contact with 100 stars if I could. I 100% recommend this place!
My Hyundai of South Hills Experience
My husband and I had a great experience here at Hyundai of South Hills, especially with the help of Gavin Melan and Dave Ganser. Gavin was our sales consultant and he was so great to work with; very knowledgable about the car, wrote back promptly to my email inquiries, and was very informative in this process, therefore I had a wonderful car-buying experience! I would HIGHLY recommend to come here for your next car...and ask for Gavin/Dave!
Smooth and Easy
The best car buying experience ever. Walked in, told Bob exactly what I was looking for and my budget range. Bob got me the right car at the right price, the first time with no hassle. Got the paperwork done with Josh quickly and efficiently and out the door. AWESOME!!
amazingly friendly and efficient
Wayne was wonderful, he was able to get us the vehicle we wanted in the color we wanted for a price that we were willing to accept. The dealership was very busy as it was the end of the month, however, Wayne went above and beyond to make sure we were well taken care of. Great experienced...Will definitely go back again and hope that Wayne is still there.....
Experience with #1 Cochran Hyundai with Samantha Vilga
My husband and I were looking for an inexpensive second car. We came in not knowing if we would purchase or lease this car. We had never leased a car before in our 50 years together. We really did not know what leasing all included. One thing we knew for sure was that we really wanted to keep the monthly payment low since this was our second car. While we were waiting in the showroom a very lovely young lady named Samantha Vilga came over to us and introduced herself , and for sure this is when our wonderful experience began. Samantha immediately made us feel comfortable,offered us a beverage, and through conversation helped us sort out what we were looking for in a car. She is so knowledgeable on all the makes and models of the cars that with her help and expertise we settled on an Elantra . We went for a test drive and really did like this car. The only problem was that I was used to a 6 way power seat with lumbar support. When Samantha realized this she quickly showed us the Elantra Sport and to my surprise she showed it to us in my favorite color (bright blue).Samantha remembering that we had said early on that we needed to keep the monthly payment low she showed us both the payments for purchasing and leasing. We chose leasing because the payments were lower. We will recommend our friends and family to #1 Cochran solely because of our great experience with Samantha Vilga . You have a valuable salesperson in Samantha. She not only knows how to sell cars, she knows how to build relationships. I myself have been in sales for 37 years, and I know that these two qualities is what builds true success. George and Nancy Jones - Baldwin Boro
Excellent Car Shopping Experieince
Matt and Wayne were knowledgeable and assured I purchased the vehicle that was suitable to my needs, Car shopping made easy! Not your average car shopping experience. My second vehicle at 1 Cochran since relocating from So Florida in 8 years ago. Matt and Wayne treat you like family. One of my best vehicle experience shopping! They will always have my business!
Wayne Preusser is the best salesman I ever had! His knowledge about the car we purchased his customer service was outstanding! The best! Thank you!
My car had recently been hit and totaled and so I needed a replacement quickly for work. Called in to the dealership about a 2011 Hyundai Sonata Turbo that I had seen on the website and they told me to stop in to check it out. Wayne Preusser helped me through every step of the process. First, he took me out to the car and explained all of the buttons/pieces of the car and what they controlled. He was very knowledgeable about the actual make-up of the car as well. You would have thought he built it himself! Once we were done with that, I was able to take it out for a spin and let me tell you, it was one of those "love at first drive" moments. I actually enjoyed driving the car and I still do three weeks after owning it. I look for excuses to get behind the wheel everyday. I didn't purchase it the first day because I had not received my settlement check in the mail yet. Wayne did not press me to buy the car and understood. I came back the next day when I knew what settlement amount I was receiving and bought the car. The dealership detailed the car for me and even though it was about 10 minutes after business hours, Wayne still stay an extra 15 minutes to show me how to hook my phone up to the bluetooth and how to work the XM radio/inner car controls. Overall, a wonderful experience! Thanks Wayne!
sante fe limited
This was the best buying experience I've ever had! Plainly put , this is the only company to buy a car from. The price was great, the people were so friendly. The Cochran experience is the only way to buy a car.
Painless. Friendly. Thorough.we went in 1900 had a great car and we found out it still has a great car in so we pick the new one and its been tastic thank you
Purchased a new 2014 Sonata last week from Cochran. Gavin was outstanding to work with, one of the best salespeople I've ever dealt with. Ian in finace was equally professional and honest. I would highly recommend Cochran and both of these gentlemen to anyone shopiing for a vehicle.
My Car Dealership Experience
1. Wayne Preusser is always friendly, customer-focused and very knowledgeable about the product and services available. 2. The entire staff is always friendly and helpful.3. The dealership always has a great inventory so that I don't have to wait for a vehicle.4. The service department is provides service reminders, thorough explanations regarding work to be done, in addition to quality service work.5. Once the sale is completed, Wayne doesn't forget who you are. He is available whenever you call, or just show up with questions or concerns.
Great Service Experience
I brought my vehicle to this location to have a recall issue addressed and to have a check engine light diagnosed/repaired. I had to make 2 visits to get everything completed due to parts needing to be ordered, but I worked with Cheyne Brooks who made the process as easy and convenient as possible for me. The service was done very fast and all of my questions and concerns were answered promptly and effectively. I give high marks to Cheyne for his friendly demeanor, customer service skills and attention to detail where customer convenience is concerned. I also give high marks to the technician(s) who did the work as it was completed even faster than could be expected. Overall, my experience at Cochran Hyundai Service Center was a very good one and I wouldn't hesitate to take my vehicle there again in the future.
Best Car Buying Experience Ever!
It was truly a pleasure doing business with Wayne. He is extremely knowledgeable and passionate about the product he is selling. So many good things to say, just going to highlight a few...+ Took the time to understand what features were important to us AND which ones were not.+ As current Hyundai owners he took time to understand our experience with our '04 Elantra.+ Based on that feedback he thoroughly explained how Hyundai had improved those features/issues we had experienced+ Thoroughly explained features/improvements in new model. Literally blew our minds! We had no idea of all the improvements that have been made over the years.+ Really appreciated the pricing options and the fact that we did not have to haggle over the price. + Wayne mapped out 3 options on price/financing based on the available incentives and clearly explained how those numbers were determined. I had researched options on Cochran's website so I knew what I was going to pay. Wayne practically matched it to the penny. No surprises, Check out was a breeze!Thank you!
We had chosen to buy a Hyundai Santa Fe Sport with specific options. Just didn't know the color. A dealership had given a good price once we decided on the color they would dealer trade for the car. Cochran had a color we hadn't seen. Just so happened that this car was the exact package we wanted and we liked the color. They asked if they could give us a price, we said ok, even though the dealership wasn't close to our home. The no haggle pricing came in $1,000+ below the other dealership. We enjoyed our purchasing experience with Cochran.
Wayne Preusser is an outstanding employee at Cochran Hyundai of South Hills. He showed us many cars, all the features in those cars, answered every question we had about all the models. He was so friendly that he made us feel so comfortable there at Cochran and he is why we bought a car there. As we test drove the different cars he was able to explain about them and help us figure out what we wanted in a vehicle. It was his expertise, personality, and experience that we needed and enjoyed. Yes enjoyed. There are not to many employees like him left out there. We have shopped at a different dealership for many years and just wanted to see what it was like at Cochran. Well, we are telling everyone we know to go to Cochran now. Not only was Wayne great to us, Matt Ross helped us on the price of the car. Ian Renter really went over the financing that we needed. Ian explained so much in a professional manor but with such a caring for our situation and with the exact financing plan we needed.Thank you Wayne, Matt, and Ian!!!We could have not been serviced any better by anyone out there.Cochran Hyundai of South Hills should be proud of these employee's, what they do, and what they represent!Paul and Lisa Shanta
Great buying experience
Bob Pacella made the buying experience stress free and enjoyable. He explained their new sales process to me and gave me the information I needed to make an educated decision about my purchase. We went out to the lot to look at a similar car and he explained all the amenities and options I had available with the car. I mentioned that I was also looking at the Honda Civic and instead of pressuring me to buy the car on the spot he encouraged me to do my homework on both cars and come back if I decided to purchase the Elantra Coupe. I did my homework and I did come back and purchased the Elantra Coupe. I got a great car from a great dealer! If you are looking for a Hyundai go to Cochran of South Hills and see Bob Pacella. He'll treat you right!
Great purchase experience
Mr Pacella was great. My best buying experience in a long time. I would tell anyone to go see him at Cochran. This is my second car and I will be back. Bob Pacella was just great. Your lucky to have him at #1 Cochran.
First time buyer at #1 Cochran
I had a bad experience at another dealership that I went to. My sons said to go to #1 Cochran. I made an appointment for Saturday at 9:00 and when we walked in, there was a board with "Welcome Gail Pfeifer" on it. That made us feel special. Bob was great. He took time with us and showed me the car that I was interested in and I took a test ride. Ian, the financial person was also terrific. He made every effort to get me a good deal. I love the car. I would highly recommend Bob and Ian. They were great.
My wife and I decided that we needed to replace our aging...
My wife and I decided that we needed to replace our aging minivan and we considered several different makes and models before coming to Cochran. We came in to Cochran looking for the right car for our budget. The staff was courteous and friendly and was interested in our needs. We came in asking about a smaller car that we thought would fit into our budget. Bob Pacella recognized that the car might not be a good fit for our lifestyle and gave us some ideas on how a new Santa Fe would fit into our budget. The sales process was explained to us and they made us a great offer on our trade. We quickly agreed to a purchase price. It was one of the easiest and most stress free car buying experiences we have ever had. All of the staff there, including Bob, Matt Gerlach and Elaine Corbin made us feel at home and were wonderful to deal with. We are very pleased with our new 2013 Santa Fe and we were very pleased with the way we were treated.
We found everyone at the dealership friendly, efficient,...
We found everyone at the dealership friendly, efficient, professional, and thoroughly trained. We have purchased from this dealership before and we came back because we were thoroughly satisfied with both sales and service departments. Wayne made our buying experience easy and enjoyable; he matched the financing plan we were prepared to use, so we decided to use his plan. Very impressive!
The three gentlemen mentioned above are extremely...
The three gentlemen mentioned above are extremely professional, friendly and courteous. They know their job extremely well. Vince Altrudo has been my mechanic since I purchased my Tiburon in 2002.He has always serviced my car in an impeccable manner and has never made a mistake in servicing my vehicle. I would recommend this dealership to everyone. It is an extreme pleasure to deal with such professionals and to have your car serviced quickly and correctly.Sincerely,Jim Metzmetzatduq.edu412-343-4806
Gavin was excellent to work with! He was honest, patient...
Gavin was excellent to work with! He was honest, patient and worked very hard to fulfill our needs with picking out a car. When we walked into The dealership we were not even sure we wanted a Hyundai . But it was such a customer oriented experience and we ended up loving the elantra. There was no pressure at all! Hi highly recommend Gavin and this dealership.
Samantha did a great job answering our questions and we...
Samantha did a great job answering our questions and we were very pleased with her professionalism and the price we got. She is very knowledgeable about the cars and features.
On 12/2/13 Cheyne Brooks went Above and Beyond to take...
On 12/2/13 Cheyne Brooks went Above and Beyond to take care of me when I came in for Service on my brand new Tuscon. He was extremely curtious. Took care of me right away and even gave more time to ask him a few questions when my vehicle was done. He walked me to my vehicle (extremely professional) but made me feel very comfortable with the questions I was asking. You can tell he was NOT bothered, just there to help. The entire Service Dept at South Hills I feel go out of thier way for customers. Most places don't even come close to that type of Customer Service. That was my second experience at the Service Dept., and each time was Great. It sure helps because who wants to be there after work, like I always have to go. ALL those guys there are so very nice. I did purchase my vehicle at Monroeville, so not sure what to expect when I go to there Service but I certainly hope it will be as pleasant as South Hills.Maria Manfredi
Cochran #1 says it all.....They have certainly earned a...
Cochran #1 says it all.....They have certainly earned a #1 status with me.I am so happy with the deal I received on my new 2013 Hyundai Elantra.Bob made it so easy for me to make my decision on the car that I just love!! It was my pleasure to do business with Bob and the great staff at Cochran.
When we walked in we were greeted by Tom Glumac the...
When we walked in we were greeted by Tom Glumac the General Sales Manager who was very pleasant. Our Sales Consultant was Wayne Preusser and he made our experience there a memorable one. He is the nicest, most helpful and knowledgeable salesperson I ever dealt with. He made the time there a fun one...how often can you say that. Serious and humor is a great combination. We had a nice time and even through buying a car can take some time our time with Wayne was enjoyable and believe it or not I did not mind at all. He is going to be my family's salesperson always and we will recommend him and Cochran when family or friends are looking for a car with a great experience. Finally, Ian Renter made the financial part a breeze.
Brett was great...he is an upfront sales rep. I like...
Brett was great...he is an upfront sales rep. I like being told how it is and he is very truthful and answering all the questions I had about my SanteFe I purchased. I also like the no hassle pricing. Using the fair market pricing and doing some personal research on my own I found out that I was able to get the best deal possible. Even though when I came in to look at vehicles it was very busy with other customers Brett greeted me and made sure that I was on the right track to begin looking at cars. Brett also made sure that as he was working with other people at the time he made sure any questions I had he gave me his full attention. Ian also made life easy and smooth when it can time for the final paperwork explaining all the details of the warranties and what to expect during the whole financing process. We are a Hyundai family my wife has a Veracruz and now myself with a new SanteFe I would recommend South Hills Hyundai to any one looking to buy a Hyundai. Great experience, and quality people.
I received two recall notices in the mail. I had an oil...
I received two recall notices in the mail. I had an oil change and one recall issue scheduled for 11/22/13. And had to schedule the second recall issue for 12/13/13. There was some mix up where I thought I was waiting for service but they had me scheduled for a drop off. However, not only did they finish the maintenance in under two hours, But they were able to attend to both recall notices and an oil change. Plus they did a thorough check of my breaks and other systems and recommended upcoming maintenance issues without trying to sell me things that I don't need. Everyone was very professional and friendly. I usually dread dealing with car maintenance and shops pushing extras on me. But the people at #1 Cochran Hyundai made it pleasant. I will definitely return in the future!
Cheyne is always friendly and professional. The time...
Cheyne is always friendly and professional. The time quotes for the services are always within 5 minutes of the time quoted(very rare in other places) The waiting area, although not fancy, is always clean and comfortable. (a BIG plus) In the almost 2 years I've had my sonata, every service visit has been handled in the same friendly, professional way by Cheyne.
I was sent a reminder of upcoming service due and...
I was sent a reminder of upcoming service due and followed through with auto butler winterizing my car. i was very pleased with the outcome. the service was expedited in a timely manner. My car looks showroom new, I have received lots of compliments. I would recommend COCHRAN of South Hills.
the car buying experience was awesome the Salesman's...
the car buying experience was awesome the Salesman's knowledge and attention to detail and assistance giving me one on one assistance and care as well as the follow up.I will definitely recommend Cochran as the go to place for the purchase of a vehicle.I couldn't be more happy with my purchase or the customer service.
My experience with Cochran was great. Your staff are all...
My experience with Cochran was great. Your staff are all knowledgable, courteous and friendly. Have purchased many vehicles from you over the years. Thank you
Great experience purchasing my used Hyundai Sonata....
Great experience purchasing my used Hyundai Sonata. Samantha was a great sales consultant that answered all my questions and helped out with everything I needed and asked for. Even through a few minor hiccups in completing the deal and my busy work and school schedule, they were more hospitable and patient that I could have asked for. Their pricing was extremely competitive, and the financial paperwork was so fast and simple that I was in and out of the door within a half hour upon my visit to complete that task. I would highly recommend Samantha and #1 Cochran to any one.
I had a wonderful experience shopping for my car. Never...
I had a wonderful experience shopping for my car. Never buying my own car before I was very nervous. From the time I went into the store until the time I left with by new car Brett was awesome. He was so informative and helpful. He was not pushy at all and he made me feel very comfortable in all my decisions. Leasing was something new to me and he was very knowledgeable on helping me make my decision. I couldn't have asked for a better experience in shopping for a car!
Bob Pacella and Ian Renter both worked very hard to get...
Bob Pacella and Ian Renter both worked very hard to get me exactly what I wanted/needed. I gave them a few cars I was interested in from the website and they had me financed and ready to go within 24 hours. They were both super nice and very informative. I got a great car for a great price. I am very satisfied with the experience. I would recommend these two guys to anyone!
I worked in sales for 13 yrs so I have an appreciation...
I worked in sales for 13 yrs so I have an appreciation for good customer service/care and that exactly what I received, Ron provided that. He was personable, professional yet not pushy. He explained and showed the various features of the vehicles that was being considered and listened to what I liked or was looking for ie color etc.He made it a pleasant experience not a long drawn out process, even my sister who was with me said he was very nice. Ron followed-up and followed through on the smallest of details from syncing my phone to straightening out my plate.....I would recommend Cochran Hyundai of South Hills as the place to go and Ron Harris the person to see. Thank you for your service! SMosley
Friendly staff and auto was ready before time scheduled. ...
Friendly staff and auto was ready before time scheduled. Thanks for unexpected car wash. Will be returningfor inspection with coupon offer. IIs there an expiration on coupon?