Love our new Acadia
Our experience with #1 Cochran has been very positive. We told our salesperson, Justin Taylor, what we were interested in doing and he was able to fulfill our wishes to a tee. Everyone we came in contact with was pleasant, professional and helpful.
Great, Honest, Service
I brought my Terrain in because I heard a squealing sound when I would back out of my driveway in the morning. When I arrived for my appointment at the dealership, the service person that I spoke with immediately took it for a drive and let me know that it was probably not the brakes, but just a result of moisture on the brakes when I would leave my house in the morning. I asked him to go ahead and inspect them anyways since the car was there. They looked my car over, determined the rotors needed to be cut and there was no charge! I was extremely pleased with the the service people and technicians honesty! I would highly recommend #1 Cochran GMC.
Pleasurable experience of buying a car at Cochran.
Working with Cochran is an impressive experience.I am single and they take all the stress and worry away.They take care of everything and get me exactly what I want.This is my 3rd lease and the staff especially Justin Taylor
very pleasant experience and Don Seaton was very pleasant and was very helpful. Don is the reason i like getting my service done at this dealership.
My experience was wonderful getting my car inspected and oil changed. Service was quick and waiting was quick as well. Everyone in the service department were very kind and service was great. I received a Christmas card from my salesman which was so kind. Thank you for all that you do to make people feel so comfortable and happy.
maintenance on lease
Great service and done within a reasonable time...but I told them about the noise under my car, they said it was a recall, which I did not receive, said it was taken care of, but it started to make the same noise again
GMC Terrain is an excellent vehicle
It went very smoothly. Justin Taylor, the salesperson, was very helpful and answered all our questions. Will definitely return for my next upcoming purchase.
The salesperson, Justin Tayor, was very helpful and answered all our questions throughout the whole transaction. From the test drive, to completing the paperwork, providing the financing, through the pick-up of the Terrain, all went very smooth. We love the vehicle and will definitely consider Cochran for our next purchase.
Very professional. Clean areas, neat and organized. Pleasant employees who offer great customer service. Thanks!
Great service. Very professional. Was kept informed through whole process
Mr James Swope
The crew was very efficient and quick...........................................................................................................................................................
Everyone at Cochran was great. The process for buying a new car went very well
Outstanding customer experience.
I have had nothing but the best customer service from multiple employees there at Cochran at GMC/Buick dealership and service department. My experience with Ian in the service department had always been outstanding. He is so kind, understanding, and very informative. He had gone above and beyond to help me and is thorough. Dale is a manager within the sales or finance department there, and I saw him in passing. He rememebered who I was and my family. It's an amazing feeling to have as a customer to have such a great experience and be treated as a dear friend. Both of these employees are a huge asset to the company. I will always buy my vehicles there and use the service department.
1 Cochran Of Robinson Township
Always a good experience service & sales tops !!!!!
Great, friendly service
We recently purchased a new GMC Acadia through #1 Cochran during this Holiday's busiest shopping week. The staff was quick and helpful and the transaction went very smooth for the amount of customers coming in and out. Our kids were welcomed by all staff. Nate took time to show us many different options along with the sales manager Matt doing everything they could to get us into the vehicle we wanted. I was a returning lease customer from another dealership and it was easy to see that we made the right choice in changing our business over to them.
Great Car Buying Experience
My salesman was extremely helpful with finding the exact vehicle I wanted. He was always communicating updates and made the process painless.
overall very good experience
Steve went above and beyond to locate the type of Terrain I wanted.
Always great service at #1 Cochran, Great Service Team
Everything was done on time and efficiently.Staff was professional and courteous.
Prompt correction of bill
There was some confusion about the dealership's free inspection with a paid emission inspection policy. I was charged for the exempt emission inspection even though Butler County does not require one. When I mentioned this in my initial survey, the service manager immediately contacted me, explained why there was this confusion (that the paid emission requirement is only for counties the require one), and refunded my payment in full. I was very happy how the dealership handled a misunderstanding in a professional and prompt manner.
Great Service, Clean Facilities
I was greeted by the service manager when arrived in a professional manner, and all my service needs were handled expediently.
Low key, friendly sales people.
The most pleasant car buying experience we've ever had.
Ian was superb in assisting me with the scheduling and the eventual handling of the servicing aspects. Kudos to you for adept handling and keep up the good work.Thank you,RP
Jennifer Douglas loyal customer
First, I am very please with the 2016 GMC Acadia; the smoothness of the ride to the comfort of space. I specifically wanted a 3rd row SUV for my growing children which are active in sports & not to mention "mom can you pick my friends up." Originally I was leasing a GMC Terrain & was interested in the Acadia, but thought it was beyond my means. With that being said, I contacted Alan Etkins, whom I have been a loyal customer for nearly 15 years and asked him to guide me as he always does. Even though Alan in a successful salesman for Nissan we met at the Robinson GMC dealership, just as he did for the Terrain, and he introduced me to Justin Taylor another professional sale rep. With the both of guidance and professionalism I leased a 2016 GMC Acadia. In regards to this survey I personally would like for Alan Etkins to be individually recognized for his dedication and professionalism not only to myself, but also to all of his clients and colleagues. Thank you for making me feel part of the #1 Cochran family. Warm Regards, Jennifer Douglas
I brought my truck in for normal service as well as to get a replacement hubcap. Neil delivered my truck as promised and ordered the hubcap. The first hubcap had a defect that Neil discovered. He pointed it out to me and then ordered a replacement. This is the type of service I expect and will not hesitate to come back.
Very pleased with new car buying experience and speed with getting in and out
Robinson's service dept.
I like the fact that the Service Rep knows me and my car. I don't have to worry about paying for services that I don't need.
I bought a car from #1 Cochran and recently had it in for routine service. I found the service team to be professional, courteous and efficient. Time seems to fly while waiting in their spacious, bright, and clean waiting room--with coffee, reading materials or a program to watch on the large flat screen. They also offer a shuttle service if you prefer not to wait on the premises for you car. They are wonderful in their followup and even had it noted that since it was my first oil change, it was free--a pleasant surprise! The sales department is equally professional and accommodating. I wouldn't hesitate a moment to recommend or buy my next car from Cochran, definitely #1!
Great service, clean facilities
This was our first routine service visit for our Verano. Tires were rotated, checked tire pressure, etc.
My wife needed a new car. Because we are moving to a snowy area, she needed something with All-Wheel-Drive. She also prefers a luxurious, comfortable car. She was interested in a Buick LaCrosse. We did an internet search to find a LaCrosse with AWD and Cochran in Robinson Twp had some. We found a model there we were very excited about. But then comes the part everyone dreads, the business part. We did arrive at a mutually acceptable deal, one we felt pretty good about. The salesman, Mike Mamula, and the manager, Dale Taylor were consummate professionals during this process. Then Mike gave us a very thorough training into using the car's electronics. He knows his product, and that is something you don't always find. Overall we were very pleased with the process and the outcome. To put it in movie terms, we give Cochran Buick in Robinson two thumbs up!
The best dealership that i have been to in a long time...........awesome employees and great service......
Don in Service is worth his weight in gold.A true asset to your company.
Outstanding service and customer care
The service team was outstanding they kept me advised of the progress on the repair. Made sure I have a rental car and it was all covered under the warranty.
My sales consultant Nate Blackburn was great. I would recommend him and your dealership to anyone looking for a new vehicle.
Great service & very helpful. I always bring my car here because they always take care of me.
Truck was not in stock so they located one for me in the color I wanted. Everything went fine except mud guards and bed liner where not installed but they corrected it promptly.
Great and personable service
Very personable and comfortable experience. I was kept informed and updated through the entire repair process. I would highly recommend to friends and family.
Great service and personnel
Don was very helpful.Him and your great service is why I keep coming back.
Fast, A+ Service
Very timely, courteous, and especially FREE (I bought a "certified" used truck that ccomplimentarily allows two years of servicing). I went in at my approximate appointment time and was driving away barely a half hour later... perfect!Plus, I know the work was done by a certified GMC servicer, and that the record of it will be included in the vehicle's CarFax report.
Dale approached our situation with an understanding of the needs and they was able to locate the vehicle that made sense for us. He was timely, and concerned about the needs we had. It was a real pleasure to purchase a car from him.
Excellent service and convenient.
Great experience!!! The service representative was able schedule my service the same day. Check in was quick and service was thorough.
Steve Kavros , is a real professional. This is our second vehicle we purchased from Steve because of his honesty and his ability to get my wife and I into a new car that we were looking for . He spent a lot of time with us and no pressure, We like that . Thank You Steve.
Efficient service, Clean comfortable facilities
Service people were polite and organized and the work was done in a timely manner. The customer waiting area was very clean and comfortable. I am a new customer to Cochran and so far I am very pleased with both the sales department and the service department.
Went for inspection. Service was quick and efficient. Waiting room is comfortable.
Truck purchase review
The sales associate "Tim" was extremely friendly and courteous. I had done some research ahead of time to decide upon what I was looking for. Tim took the time to discuss what type of options I was looking for. He showed us two vehicles that 'fit the bill' - we chose the second because of some of the unique features and color scheme. It was a good experience.
Purchased a new Buick Enclave
Our salesman, Mike Mamula, was just so nice and professional. He explained everything about our new car. I am so new to a lot of things in the car and Mike was very through. A few years ago, we wanted to buy a buick and we dealt with Mike, but unfortunately, our daughter was getting married and we had to save for that. But I remembered, how nice he was to us and that is one of the reasons we came back when we could purchase. I really don't feel there is anything you need to improve on. Every single person that we had spoke with or dealt with when purchasing our new Enclave was very professional and so nice. I am older and bought many cars in my life and never had such an extremely nice experience. Mike took us to the service dept. and introduced us to who we would be dealing with on the service level. Thank you so much, I have already recommended you and will continue to anyone that asks where I got my beautiful car. As we drove away, I said to my husband, please pinch me, I can't believe it happened so quickly. I love my Buick Enclave. :)
Great service,personable employees!
Great service and personable employees. I've always had positive experiences at the Robinson dealership.
All service performed promptly and properly. They make you feel ike you are the only customer they are dealing with. Waiting area very clean and comfortable.
Great Staff and Excellent Customer Service
The Service Manager and his Team were excellent. Great customer service, fast, friendly, and free shuttle service. I would recommend them to my family and friends.
Don S looks after my car as he would his own. The maintenance work is great.
Great customer service
My salesman David Laposta did an excellent job. He was attentive without being overbearing and he was totally knowledgeable about the vehicle that I eventually purchased. I would recommend to anyone interested in purchasing a vehicle from Cochran that they should seek out Dave.
Very friendly and willing to answer questions. Kept me informed of the progress and when vehicle was expected to be done. Explained what they found and what repair they did.
Leasing a new car AND servicing my 8 year old van
We have been dealing with no. 1 cochran since 1967 we have always had great service. Your customer service people and sales people are outstanding. Your financial people are the best people and make a difficult proceedure a very pleasant experienced.
Great Service, Clean facility
They took care of me quickly and did a good job. Would have rated a 10, if not for sticker shock at the price. $1200 for water pump, thermostat & battery. ouch,,,Facility is exceptional, friendly people...
Great customer experience
The service team did a great job. Mr. Evans provided an exceptional degree of professionalism and customer service. I was treated as a valued Chevrolet owner. Thanks!
Service of vehicle
I arrived at the scheduled time and the service advisor(Don Seaton) had my vehicle in the service area and returned without delay with the oil changed, filter and rotation of all tires. It was overall, a goodexperience and I shall return for service as required.
Nate was my sp and he listened to what I needed in a new car, quickly suggested a car for me and I instantly fell in love with it. He answered all my question and help me lease my first car, I've always owned but I could say enough about his professionalism
Great service, clean & comfortable facilities.
My truck had numerous service issues & all were taken care of. Rides & handles like a new truck. Don Seaton was courteous & as always helpful.
Big Brown Truck
Although it took some time to finally get to the numbers we were looking for, Kevin and Dale came through and the purchase of my 2015 GMC Sierra was great.
As usual Don Seaton was most efficient with the appointment details.
Great experience !
Justin was excellent. He helped us get the best price and worked withinour budget.
Don kept us informed on the status of our vehicle and finishe in a timely manner.
Great all the way around!
My experience with #1 Cochran was great. David LaPosta and Dale Taylor were excellent. Would recommend them. Billie Jo RiterGeorgetown pa.
Great Service at #1 Cochran!
I would recommend #1 Cochran to anyone in the market for a new vehicle. The sales team did a tremendous job understanding my needs, helping to identify a new vehicle that fits my criteria, then offering the best possible price!
#1 Cochran Rating
The salesperson and the staff were extremely courteous and accomodating. This is now the fifth vehicle I bought from Cochran, and will now ONLY buy from this dealership; their trade-in prices are typically unbeatable and the vehicle prices are extremely reasonable. Cochran's service department rates an "A+", and the selection offered is beyond compare. In this case, my particular search immediately brought me to Cochran--meaning the first 'hit' for the truck I was looking for was at Cochran. I can only recommend to everyone that they give Cochran a shot and I'm convinced they'll agree. Cochran is #1!
I was treated well & they even washed my car!!! I loved both!
Excellent service, Courteous employees
As always The service department excelled in the performance of the work as required at this time. Don Seaton set my appointmentas I requested and had my Enclave inspected and road tested within no time at all. During the inspection the mechanic discovered uneven wear on my tires and also that a required Fuel System Service was due. Don notified me of the items needing attention and we agreed to have these items taken care of that day. My Enclave was fully serviced and ready for me right on time.Don is a great asset to Cochran and Cochran is a great dealership.
They worked with me to get me the most for my trade in had the car I wanted and at the right price. staff was great especially my salesman Mike.
GREAT SERVICE DONE RIGHT THE FIRST TIME
fuel tank sensor was not working and had to be replaced. first appointment was set up for a week and 2 days no problem one week later received call that my slot had been over booked so pushed back another 7 days no problem. work was completed in about six hours and most of it covered by my extended warranty service manager tried to get me a rental car which was covered on my warranty but was unable to find a car from various rental agencies. satisfied with service and this dealership.
No Leaks in Moon!
My 2012 Traverse was leaking oil all over my driveway and we were due to leave on vacation. I scheduled an appointment and was fit in very promptly. My oil was changed and a new gasket was installed and I was on my way to Hilton Head with no leaks. Thanks for keeping me moving.
as always I was treated fantastic. my vehicle was serviced promptly and was returned to me clean
Love My Acadia!
My salesman was very informative and helpful but not pushy. Buying a car is at the top of my list of stressful things. Never felt pressured... not once. Thank You!
Everyone is so accommodating, friendly and knowledgeable. I've had nothing but good experiences since my purchase in November.
2011 Buick Enclave
They were very cooperative regarding the problem that I was experiencing, and worked very hard to solve the problems that I had with my Enclave.
Kevin, our salesman was very nice, organized and listened to our needs. With two little girls along for the experience he really helped make the time fun. We all wish this process didn't take so long but he did great of helping us entertain the children. As a whole the dealership is so clean and everyone we came into contact with was so sweet and informative. Maybe add a play-set and cafe and we would have stayed longer willingly. =)
I had purchased my vehicle from another local dealership and had been going to said dealership for service. When I had an issue with my vehicle and took it to this dealership, was told they needed to consult with GMC technicians. I never heard back from the dealership. The service here at Cochran was thorough and even informed me I had free oil change under my warranty. I was not aware of that prior. My issues regarding the Inteli-Link were addressed and solved.
The problem with my car was not fully diagnosed initially. When the check engine light returned the same day we brought it home it was frustrating and required another period without the vehicle and a much more expensive fix that might have been recognized in the first place.
Always pleasant and provide very accommodating service.
You're always great !!! You are easy to schedule with and are prompt in servicing my car.
fast and good service. very respectful of my time and vehicle
A Great place to buy from
The whole process from looking at the inventory ,the help of Tim the sales person and the final paper signing with Pat was the best car buying time i have had . The place is laid back , helpful , no pressure at anytime.My price range was met, the color i wanted was their ,the whole entire process was very relaxing and enjoying, thanks to all involved!
Great sales and service staff, very clean facility
My experience with #1 Cochran in Robinson has been nothing but fantastic. From the moment I walked thru the doors in June 2014 to purchase my lease on a Buick Verano to the most recent Service Dept experience to have my car inspected and routine lease agreement service. Justin Taylor was the most wonderful and knowledgeable sales person he took time with me to discuss my options and suggest the Verano and I love it. I have had 3 service experiences from the Protection for the inside and outside of my car, and 2 regular lease agreement routine services and a inspection on this last routine service and all went extremely well and the service reps where wonderful. I will always get my automobiles from Cochran because of all the wonderful experiences and people that work there. Love #1 Cochran of Robinson.
i had a great experience and the team was very knowledgable and helpful. they answered all the questions i had and did everything they could to make sure i was completely satisfied with my experience.
Service is spot on. Clean facilities. Great personal
service July 2015
Niel in the service office was outstanding, helped me resolve an issue without thinking twice...very helpful in every possible way...service was timely and done to expectations...thank you for a pleasant experience
Justin was great to work with and made it very easy for us to purchase the vehicle. We would recommend him to anyone!Thanks,Katie
2015 Sierra 1500 - Custom order
Dale (sales mgr) was the reason we ended up purchasing our ordered Sierra 1500. He is fun to talk to and we feel like we walked away with a fair deal.
The service is very good. The only complaint is the price. I was rather taken aback at the final total cost.
Great Sales Team
Excellent purchase experience. Great service. Would refer to others
Lease of new GMC
Seamless process in leasing a new GMC Acadia. Staff is very knowledgeable and helpful.
Great sales service
Sales person & team could not have been more helpful & informative making our decision to go with Cochran very easy. Great job!
Service was great
Service was excellent. Truck was done on time, took care of a little vibration with no problems.
The staff at GMC Cochran Robinson are so professional from the front desk receptionist to the salesmen to the financial manager. They made my family and I feel completely comfortable with the car buying experience in which we all know can be extremely stressful(depending on the dealership). They were not aggressive in their approach and made my family feel welcomed from the moment we stepped foot on their lot :) My car buying experience was an enjoyable one, with no kinks in the road from walking in the front doors to signing all my paperwork! I am military and did not even know they had specials going on at the time and with the professionalism they have, they worked with my family and I to get the most discounts we can for the current promotions they were running. Bravo Zulu to GMC Cochran Robinson Towncenter for their expertise, professionalism and awesome customer service :) I told all my friends and family about this place and how wonderful it is. I will definitely be back in 3 years for my next vehicle :)
Excellent service and comfortable waiting room. Helpful staff
Excellent service from start to finish
As usual with one short call to your service dept., Don Sutton, I was able to set up an appointment that fit my schedule perfectly. When I arrived for my scheduled appointment I was able to drive right into your service area. This was a big plus as it was raining. The service manager had my paper work ready to go and I even added a set of wipers which was not a problem. I presented a couple of discount coupons and this manager found the best one suited for my scheduled work. A technician came over and drove the car off for the maintenance. I worked through one door and into the lounge and adjacent showroom. I browsed the showroom looking at the new models and had a few questions answered by two very professional sales people. I no sooner sat down and finished a cup of coffee that my name was called and my car was complete and ready to go. What a great way to do business. I was extremely satisfied and will continue to have my car serviced at your facility.
Great new vehicle experience
From the day I walked into the dealership (Robinson location) to the day I left with my new Encore it was a very positive experience. My sales associate, Justin Taylor, was helpful and courteous. Got the exact vehicle I wanted and the trade-in process and negotiation was non-eventful. Everything was very well communicated and I knew exactly what to expect. Would definitely recommend this dealership and Justin. I love my new Encore!
They took my car in on time for service and had me back on the road in a reasonable amount of time. Everything was done as I had requested. I'm very satisfied with #1 Cochran Service.
I was greeted with a friendly smile and hand shake, shown where to wait, and told that someone would be in to get me when my car was done. The wait was within a reasonable time frame and checkout was quick.
Enjoyable Customer Service Experiance
I was updated at every step. I had a clean comfortable space to work while I wanted on my car. everything I asked for was done and those I have dealt with in the past took time out of their day to say hello. Very comfortable atmosphere.
All the salesmen were very nice and super helpful. When my truck had to be fixed it was done very quick so that I could get back on the road.
My husband and I went to Cochran GMC after going to 4 other dealerships including a Lexus, Chevy and 2 GMC Dealerships. This is the first dealership we felt that gave us superior service. We had been with the same Dealer for seven years back in Philadelphia because we could not beat the service and could not find that here. Now we have. Every person at Cochran was top notch. Whether it was our salesperson or not, everyone in the Dealership was friendly and helpful. Looking forward to a long relationship with Cochran. And we love our new car!
I got my previous car from #1 Cochran. Everyone is friendly and helpful. Justin Taylor was my car dvealer on both of my cars and I will certainly be back when it is time for another one. He went above and beyond what he had to do.
Maintance: Oil Change
The staff members were extremely professional; the wait time was acceptable and comfortable.
Recall entrapment, rental vehicle
I had a recall on my vehicle. Memo came out day before that vehicle could not leave if it entered dealership. This was not known at time of appointment being made. They were able to get me into a rental vehicle and out the door in a timely fashion.
Justin took great care of my wife and me. He is very considerate and customer service oriented. Best experience we've had in purchasing/leasing a vehicle.
We had a great experience at Cochran. They treated us well and felt like we made a good fair deal.
Fast, efficient service.
I had regular maintenance done on my Verano. Service is always quick and efficient and people have always been friendly.
I'm always pleased with the service i receive when I go to Cochran in Robinson
Excellent salesmanship and professionalism
Sales and finance were very professional, friendly and accommodating.
My vehicle was in for a recall. The staff was professional and courteous. The work was done promptly.
From purchase to service, this dealership is one of the best. would highly recommend them to anyone looking to purchase.
Great customer service!
Dave Laposa was great to work with and Don Seaton always takes care of us in the service department. We continue to do business with #1 Cochran because of Don Seaton.
Bucik Lacrosse recall service
good service. Min wait. Job well done. Polite service rep.
Ian was super nice and even washed my car off for me. The service was fast and all the staff was kind.
They did a great job with everything and it was quick
xcellent service as allways a pleasure to due business with you
Great dealership--very helpful!
Very efficient and friendly dealership. Service techs don't try to sell you unnecessary services that your vehicle does not need. Very honest employees. The waiting area is always clean and very spacious.
This is our second purchase from Cochran.Again, everyone was great, but our salesperson David LaPosta was outstanding.He goes over and beyond to make sure you are completely satisfied.He is extremely knowledgeable about the GMC line and could answer all our questions. I just love my knew Terrain! Thank you! Leslie Bucheli
Very friendly and knowledgeable salesman! Great to work with!
2015 Buick encore
We love our Encore and the purchase experience was very good. We couldn't be happier. But, we will say this... This is the fourth survey sent to us . Ok guys, enough! You want responses? No problem . But get a one stop shop for this process not one for Buick , one for the boss, one for the individual dealership ect ect, have a great day !
As easy and enjoyable as it can get!
As always, had a very pleasant experience when bringing my car in for inspection. Prompt, courteous service by the staff, from the service advisor to the shuttle driver. Highly recommend Cochran GMC.
Great experience from start to finish.Appointment scheduled promptly, service done quickly. The guys out at Robinson are great.
Service was very good.I'm sure it can be difficult on Saturdays but if I make an appointment days or weeks ahead then I think an hour to 1&ahalf should suffice for oil change and/or inspection.Still appreciate your professionalism and feel my Buick is in good hands as always
Very professional and great people. Always at cochran.
Great service. Very friendly service manager
I took the Buick in for an inspection and was very satisfiued with the timely service.
Very clean and up to date facility!
From the Salesman to the General Manager, they are top notch! I will go back to #1 Cochran of Robinson when and if I need to buy another vehicle.
Over the Top Satisfied!
I have received nothing but top notch service at #1 Cochran! I have been telling everyone that admires my new Buick Encore how excellent the service is--from sales to service and everything in-between. I am a loyal GM consumer; now in addition, I am a loyal #1 Cochran customer!
timely and professional services. Getting truck washed after services was great : )
Excellent Service, but a lack of respect
I received top-notch service at a bargain price with a Cochran coupon. I could not have asked for anything more. My only objection is that the dealership continues to assume that I wish to be referred to by my first name in correspondence. It is unprofessional and presumptuous.
Everyone we came across was very friendly. This was the best car buying experience we have ever had.
My truck buying experience
It was the best truck buying experience so far. I new what I wanted and they got it for me. The service was spot on, great job.
My salesperson was Kevin Campbell, and he was very professional and helpful in finding the right car for me. Excellent customer service and follow up!
Comments on service
Waiting room was very clean. We had and oil change and inspection. Every thing was good when we got the car back but the tire pressure was not set correctly and the oil life indicator was not reset.
THE BEST SERVICE
I brought my car in for inspection. Everyone at Cochran was nice and took good care of me. Great service.
Excellent Sales Experience
We went to look for a new car for myself. The service was excellent, better car buying experience than I have ever had anywhere else. In fact, My wife and father in law both leased new vehicles form Cohran. I will definitely be going back.
Scheduled on-line and didn't realize requested date was changed. Showed up and surprised service dept, but they fit in service and took care of me that day.
MR and mrs
on time courteous helpful great salesmen great vehicles is that 50
Ian Evans was very helpful getting my Acadia fixed up quickly. Very kind and professional. Will be back for my next service when due. Thanks Ian
Always quick and courteous.
In and out for an oil change and tire rotation. Friendly service.
Don Seaton is the reason I continue to come back to Cochran Robinson. He keeps me updated and gets my car done in a timely fashion.
Ron Gardner was very helpful and knowledgeable. I am curious how future GM services will be given in the future, since this a new experience for my family.
salesman was helpful, and got my car from another dealer in 2 days. car is very good i just wish the driver seat was bigger
Had my car in for oil change and tire rotation before leaving on a trip. They checked and topped off all the fluids and even ran it thru the car washer
extremely friendly and knowledgeable staff that go above and beyond.
took a while finding my rare truck but it all worked out in the end fast transaction
I was able to schedule an oil change and tire rotation after work with less than 24 hours notice and when I arrived for my appointment at 4:00 they were ready for me and I was in and out with my service completed and a car wash too.
Thrilled Car Buyer
I can't say enough about my experience at #1 Cochran. It was one of the easiest and stress free car buying experiences. I really appreciated the friendliness of all of the staff, from the receptionist to the sales director. I can's say enough about my salesperson, Mike Mamula. He was great to work with and really took the time to go over every detail and feature of my car. Staying late on a Friday is something I am sure no one likes to do, but he didn't seem to mind at all, staying past the time the dealership had already closed. He also went the extra mile and even took the time to walk through the On-Star set-up call with me. Truly exceptional customer service. As for my vehicle, I am beyond happy with it. I had a very bad experience with Wright GMC before coming to #1 Cochran. I can truly say the experiences were night and day. I appreciated that #1 Cochran did not try to talk me into the car they wanted to sell, but rather sold me the car that I wanted and gave me a beyond fair price. I will for sure return to #1 Cochran for future car buying experiences and be sure to send all family and friends their way when they are looking for their next vehicle!
Amazing service, unbelievable deal. I will be telling all of my friends about #1 Cochran.
The service advisor was extremely helpful and considerate of my time. When he saw that the repair needed was going to take more time, he arranged for me to use a loaner car.
Thanks #1 Cochran!
Just purchased a 2015 GMC Terrain, which my family loves! What makes this purchase even better was the experience at #1 Cochran. Mark Taylor was professional, knowledgeable, and friendly. Debra (in finance) was equally amazing! Mark and Debra definately gave us the sense that they were truly vested in finding us a vehicle that met the needs of our family. We will definately return to them for our next purchase!
I am very pleased with the quality of your work and the excellent treatment provided by Don Seaton
Great services very clean facility
Very professional and courteous dealership.I was able to look at a truck on Friday get the trade-in all the details worked out and walked out of there with a new truck on Saturday very fast very easy
Purchasing my new Canyon at #1 Cochran was a very pleasing experience. Our salesman Chris was very nice and very low pressure. I highly recommend #1 Cochran for buying a new vehicle.
Everyone treated us well and did a great job! Thanks for everything !
Great experience with Justin
Justin listened to what we needed and wanted and got us in and and out with exactly whet we asked for. He was nice and fun to deal with. The most important thing is they he was respectful of our time and we love our new car!
Very helpful, not pushy. Good experience, explained everything clearly
Ian is great! He explains everything thoroughly and never tries to push unnecessary repairs. He presents the mechanics findings honestly, discusses options or concerns and associated costs. This is the 2nd time I've interacted with Ian (he took care of my car for previous maintenance and recall). Both times I was impressed with his knowledge and customer service. He should be recognized for his excellent customer service and professional representation of Cochran Buick.
Keith Watkins Oil Change /Tire Rotation Experience
My appointment was for 9:30am. The dealership took my car right in and had me out of there in 1.5 hours for a oil change and tire rotation. The service center personnel treated me nice and with respect.
Purchased new Terrain. Wonderful service, great salesperson.
Great place to buy a vehicle!! Friendly, knowledgable and helpful. Would recommend this dealership to anyone!!
service dept is amazing
The service dept. is a pleasure to deal with they addressed all of my concerns and had my vehicle ready when they promised. I have highly recommended this service dept. and dealership to everyone I know.
Very good dealer
I needed a Cruze first, but was told that one had been sold. Fortunately, the sales consultant was very nice and recommended many cars to me, and finally I choose a Civic.
Went out of their way to make sure we were comfortable while we waited for finance dept. Professional and knowledgable.
Great Employees, Great Service,Great Dealership!
Number 1 Cochran leased us a vehicle when nobody else would even look at us.We are so grateful for number 1 Cochran for their excellent service and staff.
My experience with #1Cochran during the leasing process of a 2015 Buick Encore on Feb.23rd & 24th. was excellent. The salesperson and support staff were very helpful and efficient.
clean facility, nice people, BUT simple oil change
Simple oil change gone wrong. Didn't fill engine to proper level. Luckily didn't harm engine. Had I not been with my wife at time the light come on could have been bad. Had to stop by gas station and add oil.
Great buying experience
I entered the dealership specifically interested in a 2014 model that provided the best financial option for me. When that car was no longer available, I looked to a different dealer that would be able to get me the same offer. Ramar went above and beyond and was able to work the same deal on a 2015 and went out of his way to make sure every one of my concerns was addressed. It was a great experience.
First Service Appointment
The visit was timely, all the staff was pleasant. The overall experience was very positive.
Great service. Fast. Courteous. Easy to make appointment. Car returned cleaner then when put in. Polite
service my new GMC Terrain
Nice show room. Great service. Sales. Men know their products. Have been shown our new vehicle and now it's first service was complete with no delays.
Everyone was very friendly and was great to get my truck fixed the same day.
It exceeded my expectations in all facets. That's all I have to say.
Every time I need something done it gets done I have no problem with the service.Don Seaton Thank you.
DON SEATON WAS VERY GOOD TO ME AND EVEN THOUGH IT WAS COLD HE MADE SURE MY CAR WAS WASHED AFTER MY SERVICE.HE IS A VERY VALUABLE EMPLOYEE THAT SHOULD BE RECOGNISED AS SUCH.
KIA 2013 Sorento
We needed a newer car and decided to buy a crossover My wife and I have always dreaded going to a dealership to look for a car. It always seemed like a big pain with all the back and forth you had to go through. This was by far the best buying experience we have had in over forty years of being married! The salesmen was easy going and knowledgeable and the financing was a breeze! We are both very pleased with the entire process and would go back again!! We are VERY happy with the car. Thank you again for a great deal and an easy buying experience!!!
I dropped my GMC truck off for service on 12/30/14. I told them of 3 items of concern, they stated they would look into them. They called me on 12/31/14 and told me the technician had heard the noise coming from the front end and I was told the technician thought it may be the front bearing, but he stated it sounded like it was coming from the transfer case. On 1/2/15 I was given a rental vehicle to use. I hadn't heard anything for 3 weeks so I stopped in on 1/23/15 to get an update and was informed at that time that they hadn't even put it in their shop and begun working on it. They asked me if I wanted my truck back and if I wanted to re-schedule it to be repaired and I told them no they had it for nearly a month and it was supposed to be repaired in the time they had already had it. I received a call on Monday 1/26/15 to come in and take the technician, again, for another ride. I work too far from Cochran to just drop everything and run to them, so I made arrangements to stop in on Tuesday, 1/27/15. The technician concurred that he heard the problem and told me he would begin working on my truck. I called on 1/30/15 to get an update and was told nothing. I received a call on 2/4/15 and was told they had to order the bearings and the truck should be done by Friday 2/6/15. On Friday, 2/6/15, I received a call late in the day and was told the parts had just arrived and the truck would be done the next day, 2/7/15. I called at 3:30 PM on Saturday, 2/7/15, and I was told by the service rep, Mike, he had to go check on the status of the repairs and he would get right back to me. I received no update phone call that day, 2/7/15. I finally received a call around 2:00 PM on Monday, 2/9/15 that my truck was finished. It shouldn't have taken 29 business days to repair my vehicle. The truck sat on their service lot for a little over 3 weeks accumulating snow without every being taken in to begin service. WHY?????? What makes a service department put your needs aside and treat you with so little respect. This is not my first issue with the service department at the Cochran in Robinson and I wish it could be my last. They are not very service oriented and by no means apologetic when they screw up. If you can find another service department, by all means, go elsewhere.
Everything you ask for gets done and gets done in a timely fashion. I have been very busy as a Sales associate and having to get a car repaired is frustrating enough. I was able to conduct business with a customer in the lounge while I waited on my vehicle. I had a 3 hour wait which I expected for what I having done so I have customers meet me at the lounge to review different projects. We interfeared with no one and got our work done without missing a beat.
Excellent sales force. Very helpful and not pushy. Knows their vehicles and options well and genuinely helped get me in the vehicle I wanted to buy rather than just trying to sell a vehicle. They show the the amount they pay for vehicles and options and let you decide if you want to purchase. Also, the courtesy van makes dropping my vehicle off for after market and routine maintenance such as oil changes easy and convenient. Highly recommend this dealership and this vehicle (GMC Sierra 1500). After driving Ford PU's for years I am now a dedicated fan of GMC and of Cochran at Robinson.
Good service! Great facility. Friendly staff.
The service department was very quick to respond to a dead battery issue and got the warranty replacement covered in under an hour!
We can always count on Cochran/Robinson [Don] for good service in a timely manner. The Cochran folks are always friendly and they take the time to listen to any issues or questions we may have.
Most excellent service
Most wonderful experience! Woll return in the future for other car purchases.
MRS. ROCKY COTTRELL
It was great with no pressure of what to purchase. The on-line was a great help and we purchased it. Your sales people are great and knowledgeable about our vehicle. the only thing I didn't like about the online was the pop up to help was too frequent and it stops you from looking. Shopping here was going to a car dealership how dealerships used to be--full tank of gas--hat--directions for the car and nice people to help you.
My experience at #1 Cochran was the best that I've ever had at a car dealership . The sales rep Nate was very prompt in showing me the products I was there to see. Showed me all the features of the cars he took me to test drive. Gave me the option of leasing or purchasing. Assisted me greatly even after the sale by interlinking my iPhone with the vehicle . Even had my car serviced & washed.
I was very satisfied with my recent experience. Thank you
Councilmember , Mckees Rocks Borough
My vehicle was in need of a oil change and tire rotation .I called Don Seaton service advisor at the Robinson Twp. Cochran for an appointment .He set me up for an 8am service. When I arrived every person I encountered greeted me with a smile and a good morning .After my vehicle was serviced Mr. Seaton asked if I needed anything else , and if I was satisfied with the service .He told me to have a good day , and if I needed anything to just give him a call . Thank you Cochran service department.Robert F. DiCicco
They service staff was very friendly and met all of my needs during my service visit.
Always a please to have you work on the car.You did some body work,it was perfect.
All I can say is, Don Seaton! He is very attentative and always seems to find the problem and get it fixed!! Thanks!
fast and thorough communication and service. easy in. easy out plus loaner car
Our new Buick Lacrosse
Our car buying experience at Cochran of Robinson was outstanding. from the moment that we walked in and were greeted by a friendly, professional receptionist till we drove away in our new Lacrosse we were treated to the highest level of customer service. Justin Taylor, our Sales Representative was well informed, professional, and listened to all our questions and concerns. Justin helped us evaluate two different vehicles that we were considering and guide us through the decision making process that enable us to make a great car buying decision. The entire staff at Cochran of Robinson went out of their way to make my wife and I feel very positive and comfortable with our visit. I would recommend Cochran of Robinson to anyone for their next car buying experience. Larry & Karin Zimmel Canonsburg, PA
2003 Tahoe Purchase
I found the Tahoe on CArs.com and contacted them about the purchase early the next morning. They would not take a deposit but agreed to hold the car for me to pickup the next day. The salesman agreed to pick me up from the bus terminal as I was coming from Columbus, Ohio. They also agreed to have their service department do the 100,000 service on the vehicle. Overall, I was extremely satisfied with Cochran and the purchase!!
I purchased a 2014 Buick verano a couple days ago and the service was absolutely exceptional. The salesman, mike, went out of his way and was very knowledgeable. I couldn't have asked for a better one to make the experience exciting as opposed to the typical experience you expect when buying a car. The staff all greeted me including the manager and finance managers. They all treated me very well and all went out of their way for me. I would definitely recommend them and appreciate their help to get me a car that I absolutely love.I can't thank them enough.
Great customer service
The service is very good at your dealership. It is very nice to be taken to work and picked up from work free of charge while my car is being worked on. Donnie and Vinnie are awesome !
You were very easy to make a major purchase with. You cleaned every part of the car that we asked you to. No haggling back and forth. This was a repeat purchase from me and a first time buy for my son. You made his experience memorable and not a buying nightmare!!
BEST SALES STAFF
2014 ACADIA , STAFF WAS THE BEST !! NICE CLEAN SHOW ROOM , SALES PERSON EVEN CAME IN ON HIS DAY OFF TO HELP ME FINISH UP THE DEAL AND PICK UP THE SUV. EVEN DROVE THE SUV TO ANOTHER LOCATION TO HAVE THE STRIPE INSTALLED SO I COULD GET THE ACADIA THE DAY THAT FIT MY SCH. I HAVE PURCHASED OTHER CARS, TRUCKS , SUVS FROM COCHRAN AND WILL BE BACK WHEN I NEED ANOTHER . THANKS FOR THE OUTSTANDING HELP . CHUCK WHIRLOW
I brought in my car for inspection for an 8:30 appt. The person who checked me in was extremely nice even though he had 10 people who brought cars in. Some were not even scheduled in and some were up to and hour early for their appts. All 10 wanted to wait for their cars. My car was done in an hour and I was out the door. Everyone at the dealership that I encounted that day was very nice and welcoming. I appreciated it.
Great total experience!!
We needed a new vehicle. Afraid of the whole process again. We experienced the most painless, knowledgeable, quality service. No need to look any further.
Great place !
We bought a 2014 Buick Encore. The car is great so far. Justin and Chris were outstanding and would tell anyone to use them for any of your car needs . Thanks everyone !
Service on my gmc truck
I took my truck a 1990 gmc truck in for an oil change. I arrived early at 7am. It took them until 9:30 am to finish my truck for a simple oil change. In addition, they put in six quarts of oil instead of five charging me for the one quart it didn't need. When I complained they offered to drain one quart but insisted it would not harm the engine. My gm manual states not to over fill in red letters. I have doubts about how well they know gm products
Transmission: 6-Speed Automatic
Body Style: Sport Utility
City: Pittsburgh, PA
Engine Type: 8-Cylinder
Transmission: 6-Speed Shiftable Automatic
Body Style: Sedan
City: Pittsburgh, PA
Engine Type: 6-Cylinder
Transmission: 6-Speed Shiftable Automatic
Body Style: Sport Utility
City: Pittsburgh, PA
Engine Type: 4-Cylinder Turbo