They don't care one bit.
Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 5.0
Do not sign a contract with these people unless the car is sitting there in front of your face. Even then, I would be wary. My first try, the car I was test driving was sold while I was driving it unless they tried to sell me a sold car. Then I signed paperwork for another car after being assured it was available (was a dealer trade with Autonation in North Richland Hills). Amazingly, it got sold even though I had a contract on it. To make matters worse, it took a week before anyone would tell me why my car was not ready for me to pick up. Don't even waste your time here. All I got out of the deal was a late car payment (on my trade), a sorry and a nice hit on my credit for a late payment. Ridiculous!