Above board, honest, Excellent Customer Service
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
I bought my Chevy Cruze from Lucas in 2014 and it was the single best car buying experience I, or anyone in my family had ever had. We worked with Ryan Gainey and the amount of care, precision, honesty, up front and legitimate guidance we received throughout the whole process made that experience one that would keep me and my family coming back to them whenever we needed a car. Since then, both of my parents and my grandparents have been to Lucas and have received the same old fashioned and professional service from different salesmen. The whole operation is really something to write home about. Recently, my wife and I were considering trading in our cars to get into something newer and within minutes I had a personalized email and text from Lucas saying that if I needed anything, don't hesitate to ask. It wasn't pushy or annoying, simply reaching out to let me know that we are taken care of. I gave Ryan a call the next day to talk to him about this possibility and he remembered me from 2 years ago. He even remembered my trade in and the specifics of the deal we arrived at. It is this sort of person-focused treatment that sets Lucas apart. At the time I was a recent graduate looking for an affordable sensible car, and by the end of the day I was driving away in a brand new Cruze for a truly unbelievable price. They made sure to tell me on the way out to come in anytime for a free oil change and carwash. Like I said, my folks have had the same experience, and we will never go anywhere else.