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Very pleasant experience
Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0
I found a Jaguar XKR listed on this site that this dealer took in on a trade. I contacted the dealer via Cars.com contact page and Dennis O'Connor responded very quickly. One test drive at 1:30 PM a few days later and I was ready to trade in and buy same day day provided I could drive the Jag home as I wasn't interested in driving 5 hours round trip. Dennis and the Oz Ali did a phenomenal job of putting terms and the deal together (a bit of financing was required to make it same day as it was too late for a wire). At no point was there a push or pressure (if anything, I was doing the pushing). I would have driven the vehicle home that day except for a Jaguar battery related idiosyncrasy (entirely forgivable, as they are Audi dealers not Jag dealers) that needed to be worked out but that wasn't discovered by the techs until late in the day. I didn't go home with the vehicle that day, but Dennis personally delivered it the next and I could not be happier with their service or my new-to-me vehicle. Clearly, I can only speak to Dennis and Oz, and the paperwork team, but they made a complicated process (trade-in, payoff, financing and the vehicle was being purchased by an entity) as simple as could be expected. I would absolutely recommend.