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Customer Service: 2.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 3.0
I bought a car for my mom, a Nissan Altima 2013. the Service was good, the wait time was a little long, but we understood. Upon inspecting the vehicle front right tire was flat. I asked them to put two new ties upfront, but they denied. They offered to fix that tire, so they did.... or so I thought. That same tire has been going flat for months now, and we keep having to refill it. I called them once and left a message with someone about that, and no one ever got back to us. I expected if they didn't want to put two new tires, for the to at least fix it correctly or get back to us. We finally had to tow the car (since the tire could not be filled up anymore) to a shop and get new tires so we incurred extra cost of towing as well. The price of the vehicle was good, and the staff is nice, but the service I am dissatisfied with.
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