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Service refused warranty on Anti-lock brake Safety System .
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
On November 11, 2016 I was denied ABS warranty service on my 2014 Imprezza. This warranty cost $1800.00 and is the best available from Subaru., The dealership refused to repair the Anti-lock brake safety system but they did repair a light switch and an axle clamp under warranty. They attempted to charge me $475 for the ABS repair and I walked away disgusted. To be fair, the Subaru mechanic and the Service advisor David Lengel were quality professionals and excellent communicators but once Service Manager Corey Yerger got involved things quickly deteriorated into a fierce argument. This loud argument was within earshot of at least 15 customers. There is no privacy in this dealership. I stood my ground against his variety of changing excuses and I continued to remind him that I had asked him 4 times to see his excuses in writing but he refused. He said he documented my car in the service record 'notes'. I now know that his excuses were not true and I wish to challenge his claims with Subaru Customer Service but I need the Service record and notes to do that. I have contacted the dealership 4 times seeking my Service record and notes but so far that has not happened. Using the Subaru mechanics accurate diagnosis, I purchased the part and repaired the car myself and all safety systems and everything else is working fine. Thank you, Subaru mechanic.
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