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Bad diagnosis of steering problem
Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 2.0
I brought my older C-Class here to address a shuddering when turning at low speeds. They diagnosed it as either a power steering pump or steering rack, which seemed plausible. I agreed to have them replace the pump because they said they found metal flakes in the fluid and it was the less expensive of the two repairs. Total cost was $1600, which was a lot for a older car, but it's still in good shape so I thought it was worth the investment to get a few more years out of it.Unfortunately, the pump replacement did not fix the problem. After doing further Internet research I learned that there's a known problem with older 4Matic cars where the clutches in the transfer case cause shuddering when turning at low speeds. This was exactly the problem I had reported, and I would have expected the factory service people to know about it and mention it. There was even a Service Bulletin that provided free repairs for certain vehicles, but apparently mine was not one of them.Overall, the people there seem nice enough, but I feel that I paid a lot of money for a repair that did not fix my problem and that I did not get good advice on the possible causes. I'll look elsewhere for future repairs.
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