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Remo Balsamo & Genesis Polanco - Excellent Service & Team!!!
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
Remo Balsamo is AMAZING...After my being away for almost a year, upon my return I discovered numerous, serious, internal & external problems with my 2009 Cadillac CTS4, which Remo Balsamo quickly & very accurately diagnosed (everyone!!!); not to mention, all of the repairs were done fast, including the replacement of a cracked engine mount. And all of the interior issues were perfectly resolved with no damage or soiling of the interior seats, carpet, dashboard and etc.Genesis Polanco is GREAT...As the Service Consultant that helped me, Genesis Polanco accurately and methodically documented my long, laundry list of problems to ensure the Service Technician effectively understood the every issue. Her professional and kind demeanor made the whole process a very pleasant experience.I continue to very highly recommend Pepe Cadillac based on my experience with Remo, Genesis and the other team members over the years!!!P.S. I forgot to mention that my car was EXPERTLY washed (and I believe waxed or polished); my CTS4 hasn't looked this so good!!! I don't know who at Pepe Cadillac did it, but he or she should be commended. Thank you!!!
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