To be more confident in your used car purchase and get more information about the auto, including its accident history, insurance records, odometer readings history and other important details, we recommend you get a vehicle history report for the car prior to buying it.
Excellent Sales Staff - Lengthy Purchase Process
Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0
My wife and I drove to Atlanta from East TN to look at the vast selection of BMWs at United BMW, Gwinnett. Our local dealer only offered a limited selection of cars. I found a BMW in their online inventory that I wanted to see, so I called and spoke with David Brandon to let him know I would be driving down to take a look. David said he would have the car pulled up to the front and ready for us to see when we arrived. When we arrived at United BMW, Gwinnett that Thursday morning, we were greeted by a salesman who walked us back to David's desk and introduced us. David was very friendly, knowledgeable, and hospitable. He promptly offered to show me the car we spoke about over the phone. It was pulled up to the front as he promised. David highlighted many of the car's features and listened as we exchanged stories about families and past times. I should highlight that the best part of my experience is that I didn't have to repeat myself at any point during our visit. The sales and finance staff we dealt with were extremely professional and courteous. After some light negotiating, we decided to purchase the car. David made sure we got exactly what we expected with the special finance rate offered by BMW. The only negative to our visit is that we spent more than four hours at the dealership, most of that time related to the finance staff as we waited for them to enter our information into their system and finish up with other customers. I have never spent that much time at a dealership to buy a car, however, they were quite busy. We were treated hospitably by all the staff we dealt with. The amenities offered were very nice, from the coffee to the waiting areas, and even the restrooms. We will absolutely be back to United BMW, Gwinnett when we are looking for our next BMW.