2016 TESLA MODEL X

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PRICE ALERT

$107,984
$1,162
above average
2,488 Miles
5,315
Miles below average

Vehicle Details

Mileage: 2488
Body Style: Sport Utility
Trim Level: Performance
Doors: Four Door
Transmission: Automatic
Engine Type: Electric
Drive Train: AWD
Fuel: ELECTRIC
Location: Pleasanton, CA
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Recalls & Defects

VIN 5YJXCBE46GF014123 may have been recalled. Check full report for more information


Information about Dealer

SERVICE IS TERRIBLE AND THE SERVICE MANAGER IS BAD

1
Customer of MB on 11/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

MB of Pleasanton has very bad and I meant very bad Service. Let me tell you what happen to me. I bought two Cars from them since last year. Bought extra prepaid maintenance. Brought my completely new car in for some installation on parts. Was told it be done in a day. Got a shuttle service back to work. End of day they call and said you need to leave overnight. What the heck! and no one come pick me up from Shuttle so I can get a rental car. I had to take UBER back to their place for a rental car. Now you tell me what kind of service is this? Pick up the car two days later. The service manager name JULIA was a grumpy, very unpleasant, xxxxxxxxx against other race, unfriendly manner, never apologized or at least accommodate the customer to waive the fee of the installation etc. The service advisor overcharged my invoice and didn't realize it until I pointed out to him. They don't deserve to work at a prestige company like Mercedez Benz and what kind of bad attitude customer service are they serving??. I will spread the words to others MB owners that what a disappointment I have in MB of Pleasanton.

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Vehicle Rating & Owner Reviews

Overall Rating
2.9
  Based on 12 reviews

Test Driving a Model X P90D

2
OG on 12/12/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 3 Interior Rating: 2 Reliability Rating: Safety Rating: 3 Technology Rating: 4 Value Rating:

About the car: aside the electric part (which it is good or the best in itself) the price range with options (100-120 K) that makes Tesla desirable is not competitive with other cars in that range and same style. Cabin is not sealed at 65-70 m/h, tires are noisy too at that speed. Auto Pilot feature is misleading (I am sure it will get better) but just now it is nothing else than a dynamic cruise control. Acceleration is very sensitive which it is likely to please certain group of people, but it is not practical for an everyday commuting car, making Model X a toy to enjoy and impress friends once in a while. Bottom line: Too much money for a good battery and decently good looking car. About the service: it is not clear how maintenance would be handled. In case of having the car serviced for a reason different from scheduled maintenance, it seems there is a LONG waiting list to get hands on a dealer loaner. The alternative would be a gas operated car from a rent-a-car company. This is not acceptable, not for that price. Summary: For more than it is innovative and cute, the model X is not ready to compete in the price range it has being marketed. Suggestion to consumers: sleep on it until it develops in a better choice. It will for sure!

Tesla model x 90d

5
Gregtesla2owner on 11/24/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: Value Rating: 5

Best car in market

Best SUV ever

5
Bel Day on 10/30/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 5

If you have children, this is the best, safety, SUV around. Third row access is easy thanks to the Falcon wings, while middle row child seats can be accessed without hitting your head on the roof, or killing your back while hunching over. Add solar on your house and you can power it with sunshine. Amazing.

Not Ready for Prime Time

2
DFE on 10/28/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 2 Performance Rating: 4 Interior Rating: 3 Reliability Rating: 3 Safety Rating: 3 Technology Rating: 5 Value Rating: 2

I ordered a Tesla X in June of 2105. It arrived in September of 2016. All of the amazing things it does well have been described by others. The electronics, sleek profile, lack of engine noise, acceleration, and easy to understand controls are all great. But its not ready for prime time by a long shot. The lack of engine noise is totally outweighed by a noisy, choppy, and rattle filled interior. The tires are incredibly noisy. The suspension is downright awful and cannot be adjusted even with the air suspension option. Only the ride HEIGHT can be controlled not the stiffness. I bought it for my wife to replace her midsize Mercedes SUV. So that was her baseline. Her very first reaction upon entering the X was where do things go. The cop holders are awkward to say the least, the storage is minimal, the second row seats do not fold flat, and there is NO PLACE to hang clothes or even lay them flat. A bright sun is bothersome as it shines through the huge windshield and the visors are amusingly toy-like. The rear view mirror is tiny and the rear window small. Unsafe in my book. The gull wing doors were fun for 15 minutes and then an inconvenient pain. The back seats are small and narrow and all the talk about legroom is just not true in the real world. In short, it is not a workaday vehicle.

Amazing EV, but Quality & Longevity Are Questioned

3
Travis W on 10/24/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 4 Reliability Rating: Safety Rating: 5 Technology Rating: 4 Value Rating: 3

Purchased an X in September 2016, coming out of a Model S. The X is more comfortable overall, easier to get in/out of, ride height is better if you like that over a shorter car, etc. The interior is nice, comfortable, and luxurious, but not as fit and finished as other luxury brands on materials (Audi, BMW, Mercedes) - just not quite there yet. The car looks great overall on exterior and the large amounts of chrome do get dirty easily, etc. Decent amount of black molding on car but improvements appearance overall. On quality, ours was delivered with a number of misalignment of panels, doors, and the rear hatch was so bad it had to be disassembled and then replaced to be aligned well. We've had a couple seals the protrude and also severe wind noise from the frameless windows and their seal design a few times. Our car was delivered with an unbolted loose rocking/squeaking driver seat which was unacceptable and fixed. Service with Tesla is very good but is getting less responsive as more cars are produced and on the road. We do also have a few paint issues that are appearing on rear of car and will need to address potentially. Overall, Tesla quality isn't quite there just yet compared to some luxury brands as these issues seem common on many of the Xs out there - but perhaps some new builds are improving as ours was a VIN 8000ish. Having said all that, the car is awesome, drives wonderful, is faster than you need (even as a regular 90D), range is great 99.9% of the time more than you need, and the technology in the car is leagues above other cars as well as just easy to use due to lack of oddly labeled buttons, knobs, etc. The X is an expensive car but saving on gas, the overall utility of it, and comfort do put it up there with other luxury SUVs that are not far off. Our main concern is the quality (mostly resolved now) and longevity that goes along with that. The first 4 years of warranty will be valuable it seems, and Tesla hasn't offered an extended 4 years just yet (but probably will at a cost soon). After 8 years though, will have to see how well the car is holding up, FWDs holding up, etc.

Went back to an X5

1
Jules on 10/23/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 2 Safety Rating: 5 Technology Rating: 4 Value Rating: 2

Well after having a lackluster view on the Model S, and too late to cancel my X order I took delivery of it in August. The delivery experience was fine, and a lot of features carried over from the S, great. But the issues started as soon as I left the service center. First the drivers side door window made a noise at high speeds as if I had the window open. Upon further investigation I found that the seal wasn't making contact with the window; so I called the service center and they could come get my Tesla in 3 weeks, now I've owned BMWs in the past and the most I ever waited was a few days, and a vehicle of this value I expected better service. Then the door shut started to just randomly open and close, the drivers door wouldn't close, the falcon wing doors would require me to hold the button to open outside thinking there was something there, there wasn't. Then the rear seat stopped moving forward, not a big deal but when I needed the cargo space and the rear seats don't fold that made hauling anything pretty much impossible. Up front I find it time consuming and frustrating having to go three to four menus deep to access settings like the heated steering wheel or the rear seat heated seats. Lighting in the cabin was dull and dim with the all black interior, something my X5 didn't have issues with. The panoramic windscreen is nice but it makes the cabin very hot. The general fit and finish was not as refined as a BMW and for a car of that much value it's just not worth it.

Wait until quality improves

2
Andrew on 10/20/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 4 Interior Rating: 4 Reliability Rating: Safety Rating: 4 Technology Rating: 4 Value Rating: 1

I purchased this car and am so disappointed with the quality of the build. The 2nd day of ownership the drivers door didn't open. The door latch needed to be replaced. They damaged the door when repairing the latch. Another service call. The wipers make noise,there is excessive wind noise, road noise, moisture in the rear tail lights and other problems. There are so many other cars that are more quality and less problems. Forget about getting a service appointment especially if you want a Tesla loaner. That would be well over a months wait.

The model x is years ahead of the competition

5
MHC on 10/16/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 5 Safety Rating: Technology Rating: 5 Value Rating: 4

I have only had the car a few weeks so I can't attest to reliability but everything else is fantastic. The car is quicker ( without Ludicrous) than my GL 63 AMG Mercedes that I traded in for the car. It handles and rides more comfortably as well. Not to mention 90MPG equivalent versus the 16mpg I used to get. The car is a technical phenomenon-- Teslas driver assistance autopilot is way ahead of Mercedes, Audi and Porsche. Automatic doors are great. The ability to control the car from your phone is best in class. The helicopter bubble windshield has the visibility my wife loved when we test drove the Range Rover but the the tesla drives ten times better than the Rover. There are a few quirky things that are different but clearly the future is here and the model x is it.

not sure if worth the money

1
L P on 08/30/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 3 Reliability Rating: 1 Safety Rating: 4 Technology Rating: 3 Value Rating: 1

We loved Tesla Model X when we test drove it. The sales girl told us that the car would be ready in 2 month. We ordered it! when delivery specialist contacted us after that, he said that actually the car will be ready in October. We said -OK, what can you do? 2 month later we got a call the the car is ready, (2 month earlier then promised), we must come and accept delivery for it. The time slots for delivery appointments are limited, and so we have to adjust out busy schedule to receive the car. We have scramble to get loan-since we were told that we had 2 extra month before, also the charger is not installed, so that becoming a pain. The car drove fine, fast p90d with ludicrous mode, comfy however; it started to fall apart on day 2-little parts on inside (decorative) things started to fall off. The on day 5 the car shut down, with all warning lights on, and we took it back to service. That's where the crappy service began. First we could not get hold of the service person, -he was with other customers. Now when i get a 160K car -I expect service person available, period! Then they said that replacement car would come from Enterprise?! who promised me Chevy Impala. of course i said that will not happen and after discussing this issue with service representative they somehow got fully charged Model S they could loan us. It has been almost a week and car still not repaired, parts are ordered from somewhere...... no time estimates given. So after owning Tesla Model X for 2 weeks, I am less then impressed. I understand that things can malfunction, but lack of service is just that.....

Great vehicle for anywhere that isn't hot

2
Chris G. on 08/29/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: Safety Rating: 5 Technology Rating: 1 Value Rating:

I was super excited to drive this car. All the hype and hoopla, the superlatives written in the reviews really sold me. I was ready to buy it just looking at it. I live in Texas and test drove the car at around 10:00 AM. The car had been cooling for 5 minutes before I got in so I was immediately disappointed to get in to an overly warm vehicle. I figured we could crank up the A/C and we would be set, no big deal. The only problem was it had already been set to its highest setting. It just could not keep up with the August morning heat in Texas. Read that again. The morning heat. If this vehicle had been sitting in the sun all afternoon it would be unbearable. Actually, it would be nightmarish to me knowing that it would not cool off. To be fair, the car got comfortable at the end of my test drive 30 minutes later. It looks as if they put the same small vents from the Model S in the X which doesn't make sense. If you have a larger volume of area, you need a larger volume of air. Other than this one glaring issue, the car really seemed perfect. I loved the acceleration, the handling, and the interior was amazing. The windshield/panoramic roof is phenomenal. I have children and the second row seats that can slide and tilt forward for third row access was great also.

What do you get from Tesla when you spend $113,000

3
Aleksander on 07/28/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 3 Interior Rating: 4 Reliability Rating: 1 Safety Rating: 2 Technology Rating: 2 Value Rating:

First, you will get a whole lot of excitement by watching pictures and videos on the Tesla website, while you are waiting for your car to arrive at the dealer. Then, for the first few weeks, you will think and tell everybody that you have the best car in the world… and then, reality sets in. You start realizing that many of those high tech gizmos simply don’t work. But, you understand, that this is a fresh concept car and you almost expect that. So far so good, but then you are going to get seriously shocked when you try to get through the service department appointment desk and eventually the service manager. Honestly, I never, ever, experienced such a bad service in any other cars I have owned, or am currently possessing now, even when the cars were worth a fraction of the $113,000 which I have spent on my Model X 4 months ago. I know that nobody will believe me if I will tell you that today, July 25, I called the Tesla Service Department in Burbank to request another follow up appointment to fix a list of problems (some of them serious safety issues) and was told, that if I was to waive my rights for a loaner car (per my contract) the fastest open appointment is August 25...basically in one month! How many issues does Tesla Model X have for the service department to have to wait for one full month? It didn’t help to get over my disappointment with the car when I had a very unfriendly and rude conversation with the service manager Mr. Mines. I explained to this gentleman my problems and the reason why I asked for the service manager and I got interrupted with “Are you done yet? May I talk now?” Wow! People! For your information...if I called the Maserati dealership (true story), with any problem, I will have an appointment the next day, and I will drive out in a brand new loaner car. That’s service! I wish I never leased my Tesla Model X, simply because I don’t believe that anybody deserves service and should be treated that way.

Here at last-Model X

4
George Hawley on 06/07/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: Safety Rating: 5 Technology Rating: 5 Value Rating: 4

The Model X is a crossover with up to three rows of seats, seven in all, built on the frame of the Model S sedan. It is about 2" longer and 10" higher than the Model S. It inherits the battery-powered drive units from the Model S with three all-wheel-drive configurations: 75D, 90D, and P100D. The number indicates the kilowatt hour rating of the big battery pack, the D stands for dual motors and the P indicates the performance model. Like the Model S the X is very quick 0-60, leaving all other comparable SUVs behind. I have the seven seat option. With the two third row seats folded flat there is a reasonable amount of storage space. There would be more had the second row seats been designed to fold, which they now do in the 5 seat configuration only. The controls and Autopilot systems are inherited from the Model S work quite well, though still in Beta release form. Because of its height the X is much easier to get in and out of than the S, especially the second row via the iconic Falcon Wing Doors. The third row has limited legroom, okay for kids. The self-presenting front doors and spectacular rear doors have sensors to minimize the chance of banging into people or objects. The windshield rises overhead to provide a spectacular vista for the driver. The rear view mirror is somewhat blocked by the second row middle seat head rest. This is not a problem for taller drivers or the five and six seat configurations. The Model X is a very comfortable car to drive on road trips, although it uses about 15% more energy per mile, depending on speed, than the Model S because it pushes more air and is 10% heavier. Driving 600 miles a day takes about an hour longer than the S due to added charging time at the Tesla Superchargers. If the idea of an ultra-safe, super-quick, up to seven passenger car that can park and practically drive itself for $100,000+/- appeals to you, go for it. You will be sporting the Tesla grin every time you get into it.




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