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SERVICE IS TERRIBLE AND THE SERVICE MANAGER IS BAD
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
MB of Pleasanton has very bad and I meant very bad Service. Let me tell you what happen to me. I bought two Cars from them since last year. Bought extra prepaid maintenance. Brought my completely new car in for some installation on parts. Was told it be done in a day. Got a shuttle service back to work. End of day they call and said you need to leave overnight. What the heck! and no one come pick me up from Shuttle so I can get a rental car. I had to take UBER back to their place for a rental car. Now you tell me what kind of service is this? Pick up the car two days later. The service manager name JULIA was a grumpy, very unpleasant, xxxxxxxxx against other race, unfriendly manner, never apologized or at least accommodate the customer to waive the fee of the installation etc. The service advisor overcharged my invoice and didn't realize it until I pointed out to him. They don't deserve to work at a prestige company like Mercedez Benz and what kind of bad attitude customer service are they serving??. I will spread the words to others MB owners that what a disappointment I have in MB of Pleasanton.