Beware of Bait and Switch
Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
After trying to independently call to confirm the internet price of a Tacoma online with both Michelle Farrey and Frank Oloh by phone before visiting the dealership, I was told that the internet price was correct and that I should come to the dealership. My wife asked Frank repeatedly if he was sure as were coming from afar; he said yes. At the dealership they added $8000 to the price of the truck that was previously discussed. After pointing this out, Frank angrily goes to the back to supposedly talk to his manager. He comes out say the manager still wants $4000 dollars above internet price and that I could "take it or leave it". Asking him about why he was dishonest led him to tell me that "this is America" and I was "aware of the product". I would have been fine if they were honest from the start or at least apologized, rather than lie and be rude.