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VIN 5YJSA1H19EFP42270 may have been recalled. Check full report for more information
Dealer Snatched Defeat from the Jaws of Victory
Customer Service: 2.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 3.0
I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times and they decided to take my "out the doorprice" offer as I was preparing to leave, etc. Sales and other staff were fine. The truck that I wanted was already on allocation and being built. It was to arrive in about a month. I had a written sales agreement signed by the dealer and signed by me.My salesperson was "on it" and gave me calls every week. A few days before the vehicle was "due" to the dealer, I drove by one evening and saw that it had arrived and was on their storage lot. I called the salesperson the next day.... he didn't return my call (Thanksgiving Week). I went to the dealership that afternoon. They indicated that my salesman was on vacation all week and paired me up with another one. He too was very nice and helpful. We drove the truck and I confirmed that wanted it. I explained the deal and that I was ready to write a check for the agreed price. He wrote up the paperwork. All was good to that point!After about 30 minutes, while everthing was being processed (and I had cleaned out my old car) the salesman came back to me. He indicated that they had reevaluated my trade in. Because 4 weeks had passed and the car had been driven, It's value had dropped another $500. THEY WANTED MORE MONEY ON A DEAL THAT THEY HAD AGREED TO IN WRITING. They knew and agreed that my car would be a month older when I signed the original agreement! I very clearly said NO. He went back and they agreed to their original contract.Folks, I was reluctant to go to this dealer in the first place, based on the sales reputation of their Toyota dealership next door. I was plesantly surprised with the entire experince before and after the incident. The sales folks and everyone I met worked hard to build my trust and earn my business. However, the sales manager destroyed that trust completely by pulling the "your trade in isn't worth it stunt" at the last minute, She moved a solid "5" rating to a barely a "3" rating. Round Rock Honda.... are you listening???