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"We do not need your business"
Customer Service: 1.0 Buying Process: 1.0
My office is located just a couple miles away form the dealership. My first experience with this dealer was 2.5 years ago. I thought we had negotiated the deal over the phone, so I came to the dealership by taxi to do the paperwork and to pick up my new car. When the sales person saw me riding a taxi, my numbers changed on the deal so rapidly that I was stun. He blamed me for not really understanding what he had meant. So I called a cab and left the premises. My second encounter with the same dealership was a few days ago. Learning form my mistake, I was negotiating the deal via emails with several dealerships at the same time. I got quotes from 2 dealerships that were identical and satisfying for my needs. I asked the Newport Beach dealership (because of the convenience factor) if they were willing to match it. I got two emails from the sales person no one would give you this deal, I want to see it in writing (offensive indirectly calling me a liar but understandable). When I said I have no problem to show him the quote, the sales person response was (direct quote) : If someone is willing to lose money on GT they are more desperate than we are..We never lose money to sell a car.No need to show us anything since you have no deal with anyone and you are just shopping I will never go back to this dealership . The sales people are so arrogant & dishonest a perfect match for a stereotype the sleazy used car sales men. For dealership manager info, I have been shopping and I have the deal in writing that I asked your sales person to match. I should have never returned to your location on the first place but I just wanted to give you guys a chance to earn my business since your office is around the corner from mine. Shame on me.
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