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Customer Service: 1.0 Buying Process: 1.0
I would not ever do business with them again. This may not mean much to others but here is my story. I found a vehicle I liked on the internet. (2014 Chevrolet Equinox with approx. 60,000 miles) I put in a request for more information. When I got a reply, I was very specific that I would be traveling over 1 1/2 hours to come look at this vehicle and wanted to verify it was on their lot before I came. They said yes it was. Approximately half way there, the sales manager called to negotiate a price with me. Which was strange in it self but I did with the assumption that if it was what they advertised, I would purchase the vehicle. I explained that I was prepared to buy and that I would be using cash. Now, up to this point I was fully expecting to buy a car when I got there. WELL, when I pulled up and walked inside, I asked for the salesman by name. The sales manager pointed to the door behind me. I shook his hand and followed him outside. once we got outside, he told me that they did not realize but the car I picked out had been sent to the auction the day before and they did not know. First, if that indeed was the case, as soon as they did realize, they should have called me out of respect. Accidents do happen. NO, what they did instead was try to sell me a 2010 Chevrolet Terrain. They even went as far as trying to tell me that the two cars were basically the same. You talk about trying to insult someone. How is a 2014 Equinox with leather and all the trim = to a 2010 Terrain with cloth seats. Then the sales manager had the nerve to come out to my car as I was about to pull out and try to convince me they were pretty much the same car. When that did not work, he stated that pretty much I just wanted an Equinox as the reason I would not buy the Terrain. At that point I told the sales manager that I felt betrayed and that I felt and still feel that they use that tactic as a ploy to get people in the door. That to me is an under handed way to do business and if I can make others aware of this from now on, Then so be it. I've been in a profession my entire adult life,(approx 30 years) of helping people, and I would not treat a dog like that. So please ask lots of questions prior to trusting Don Bohn GMC. And I did buy a car the next day at Bill Hood in Covington the next day. It was a complete opposite experience. Bill Hood, a first class car dealer. I really hope Don Bohn higher ups do not condone this type of sales tactic.