VIN JTHBW1GG4D2030692 may have been recalled. Check full report for more information
FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
I don't often write reviews but I think it's impor
Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
I don't often write reviews but I think it's important to share when someone receives service as great as the service I received. I lived in Healdsburg for twenty years before moving to Southern California. I recently sold my car and was interested in leasing an IS 200t. I initially called a local Southern California dealership and shared what I was looking for. I am one to do lots of research prior to making a decision on something like a new car so I was very specific about what I wanted. Long story short, the dealership in Southern California lied to me about not being able to get the car that I wanted because of the time of year and then tried to get me to lease last year's model in a color that I didn't want. I decided to call Freeman Lexus and see what they could offer. When I called, less than an hour before closing on a Friday evening, Greg answered the phone. I explained exactly what I wanted. He was so friendly and helpful. He had exactly what I wanted on the lot and emailed me with lease terms before he left that evening. I couldn't have asked to get a more helpful guy on the phone. The next morning I called him to let him know that I'd booked a flight up north for the following weekend and would be there to pick up the car. I was so amazed at how easy he made everything. Nothing was a hassle and customer service was very obviously number one to him. I flew up on a Saturday evening and arrived at the dealership on Sunday morning. Greg came in an hour before they opened to meet with me and get all of the paperwork done, even though it was his day off! I worked with Ian in financing who was beyond friendly and helpful. He shared options with me and helped me to select an additional insurance package that was well worth the money. Bill assisted with showing me all of the bells and whistles on the car which keyed me in to all that the car could do. He was cheery and really great at sharing all of the cool features on the car. Even the rest of the staff, who had no interaction with me other than in passing, thanked me for choosing their dealership and made me feel as if they really valued all of their customers. I cannot say enough about Greg, Ian, and Bill. I would highly recommend this dealership to anyone looking to buy or lease a Lexus. I will be back in three years for my next lease even though its a ten hour drive for me each direction. If I could give them a higher rating, I would!
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