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Leave as soon as it doesn't feel right
Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0
I went to Charlie Obaugh Chevrolet because I was in the market for a used Denali. I have dealt with the "real" Charlie Obaugh dealership for over 30 years with no complaints. I test drove the Denali and something didn't feel exactly right. It had terrible tires so it was hard to tell. The salesman, Pat Berrang said that he would get me the shop report, but after some conversations with someone in the shop and the Used Car Manager he said that it had never been through the shop. The truck was in very good condition otherwise and I had already agreed on a price. They said that they would get it inspected and cleaned up before I picked it up. Came back in the afternoon and it was inspected, but not cleaned. I took the vehicle home and after getting off of the interstate the transmission was slipping going into 3rd. I sent a note to Charlie and at first he was going to help, but then said that I would have to deal with Eric. I took the Denali to a reputable transmission shop and they said that it was a junk yard transmission that had been recently installed. I sent another note to Charlie with no response. There was a day when you could go to the Charlie Obaugh dealership and look Charlie in the eye and shake his hand comfortable that you could trust the man you were dealing with. This is no longer the way business is done. Like any other used car dealer you should take the vehicle to a shop that you trust for a thorough inspection before you agree to purchase. My days with this dealership are done.
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