Very clean, low mileage car complete with maintenance documents. The car comes with a cover and when first purchase an XPEL clear protective cover on the front of the car.
Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0
About 3 years ago I leased a Buick Verano from Wright. Brian Jeckavitch was the salesperson. A few months before the lease was up in 2015, Wright relentlessly solicited me to turn my lease in early and get into a 2016 model. I finally went in the end of December 2015. The first thing I said to Brian was that the Verano is over the allotted mileage. He said not a problem that he could take it off our hands and get us into a new one with only the first month's payment due. Sounded great, so I did it. A few weeks later the leasing company called and said that the insurance was dropped on the old Verano, I explained that we turned the lease in early to Wright Automotive. They said they did not have any record of it. I called Wright and they said they were processing the paperwork. Over the next few months I kept getting calls from the leasing company saying that I owed payments. I continued to call Wright and ask them what was going on. Finally, in May of 2016 I received a bill from the leasing company saying that I owed them $1,500 for mileage overage. I called Brian Jeckavitch and he said "don't worry about it, this happens all the time" and that he would call them and take care of it. Brian never called me back and I continued to receive invoices from the leasing company. I called Brian again and he said that Wright only covered the remaining payments we owed on the lease and not mileage overage. I explained to him that that was not what I agreed to and asked to speak with the manager. The manager told me that Brian should have never told us that and that he would talk to Brian about it going forward. No one at Wright will return my calls. I have requested that they send me my mileage on the car I turned in because they never gave it to me. No response. I did reach out to GM's headquarters and the answer I got was that they could not help me because Wright is an independent dealer. Bottom line, steer clear of Wright Automotive and move on from GM! Also, Brian Jeckavitch never went over the features of the car when we bought it, we just drove off the lot. Unprofessional!!!