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VIN 4M2EN4JE3AUJ07248 may have been recalled. Check full report for more information
Customer Service: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0
Buyere beware! I attempted to trade in my vehicle and purchase a vehicle from CarMax. They require two sets of keys / fobs for the vehicle being traded in. I turned in my required keys and good to need with the purchase process. After purchasing the vehicle I asked him for two keys / faubs and I was informed there was only one selling with the vehicle and that they are a quotation no haggle business. And quotation they also informed me that you dont need two key /faubs. most people only need one. If you would like another you will have to pay for it. Instead of paying $60 for me to have a second key / fob they let me we just walk off a lot in return the vehicle I had just purchased from them. The general manager stated that if they were to give me 2 key / fob that's what I would tell people that I got one on them and they are no haggle business. I tried to reason with them that I turned in all the keys and I expect the same in return. The pictures on the website lead you to believe your vehicle will come with 2 keys / fobs. I would not think something as minor as a key fob would keep them from wanting to sell a vehicle, but then again they are a no haggle business and unwilling to do small things to please paying customers. When purchasing a vehicle from here keep in mind that if you would like more than one key / Bob you will have to pay out of your pocket regardless of how much you pay for the vehicle. Apparently taking a loss of 25,000 this worth their pride and a second key fob. Who knows this could be an easy way for their business to make money. Just beware
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