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Great service and friendly employees
Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0
Thanks to the excellent team at Ripley & Fletcher, my recent lease of a Fusion SE was a very positive experience. Everyone at the dealership treated me as a valuable customer, even though it was my first experience with the dealership. Scott Martel, the sales person, was the best. Professional, patient and friendly. While helping me find the vehicle that had all the features I wanted, I was grateful that he did not try to entice me with a vehicle that had options I did not care about. And he even preset options from the menu on the car I chose, based upon my test drive the previous day. Thanks again Scott!Tracy was very helpful, patiently answering my many questions. Hank also was a pleasure to work with. He quickly got me through the closing process.I have been recommending Ripley & Fletcher to my neighbors, many of who stop by to admire the car.In addition, my recent experience with the service department makes me feel like I made a good decision to obtain this vehicle at your dealership. Thanks again.....
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