Good buying experience--would purchase from again
Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
I found Executive Auto through www.cars.com. I live in Phoenix and had been looking for a used Lexus LS460L for about a year locally to no avail. I had pretty specific needs in mind (one owner, low miles, lots of upgrades) so I used the internet and came across a car they had listed on sale. I requested from the owner Jack additional pictures which were sent to me within a day or two. I asked a lot of questions which were answered to my satisfaction. Jack and I agreed upon a price which based upon blue book was reasonable for what I was getting. I wired money to the dealership and once the funds were received Jack advised me he would set up shipping for me. I received a shipping order to verify shipping was in place and the car was delivered early (three days from the shipping order and it was something like 1800 miles...pretty impressive). The vehicle was as nice if not nicer in person than what was described and what I saw in the pics he sent me. It is always nerve racking making a large purchase for something sight unseen and the fear is once someone has your money that the service will drop off. That hasn't been the case with Executive Auto. I had some additional questions after the sale that were answered promptly by Jackie who works in the office. Final thoughts: Overall I thought their pricing was fair, delivery time using their shipping vendor was very fast, communication was good and most importantly I received the car I had been looking for. I would not hesitate to use them again in the future.