Westway Ford

4.2
Overall Rating

Customer Service: 4.2 Buying Process: 4.5 Quality Of Repair: 4.4 Overall Facilities: 4.6 Quality Of Work: 4.2 Friendliness: 4.3 Pricing: 4.2 Overall Experience: 4.1


By clicking the button, you agree to our submitted.

Highly Recommend!

5
Mpaul86 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Paul Potter and my experience was great. He was extremely Proficient and thorough. He made me feel very comfortable and not like I was getting taken advantage of. I feel he got me the best deal possible and I LOVE my new Edge!


A DEALERSHIP THAT TREATS YOU LIKE FAMILY

5
amracing on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had one of the best experiences ever !!! Paul potter and his team went above and beyond to help me with the car buying needs I needed to feel comfortable and relaxed thank you ! I highly recommend them to anyone !!thank annamarie


AWESOMelE! The best experience I've ever had !

5
Bwinford on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been to many dealerships over the they are definitely the best! Their staff from sales person to receptionist to managers are caring and work hard to meet the needs!


Great experience

5
Tweetybird on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you to Larry at Westway Ford and his team. They made my purchase a memorial event. Larry worked with us and as late as it was never complained about the time he was a perfect gentleman. I love my new car. Thank you so much.


Deceptive service practices

1.4
Kjoshua37 on 11/02/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did advised them that I have a Ford ESP warranty. They told me that they would have to do an inspection on the vehicle to determine the problem. After the diagnostic the service tech informed me that I had a broken shifter and a radiator leak. I told him to fix everything that is covered under the warranty. He called and told me that they car would be done 11/2 and that they wanted to know if I wanted the leak fix? I asked was it covered under the warranty, he (Johnny) said no, then I said dont fix it. I just pay my deductible ($200.00) and get the leak fixed at a later time. He then tells me that they charged me for another diagnostic on the leak!!! I told him I didnt authorize that and asked to speak with his manager. He transferred me to Harvish and he told me that they charge diagnostics on each issue on a vehicle and that I authorized it. I told him I did not!. I get up to the dealership to pick up my vehicle and Harvish refused to come and speak with me to discuss the matter at hand. They also told me that they would not release my vehicle until I paid the full price ($329.00). So I made 2 payment transactions, one for $200.00 and another for $129.00 in order for them to release the vehicle back to me.


Welcoming Place

5
Rebo214 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringing me refreshments, conversating with me while waiting, and she got me a great deal. This is a great place with great employees such as Claire.


Excellent Customer Care

5
Lynnette Boykin on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a wonderful dealership! I bought my car in 2014 and my 36k or 3 year warranty has expired as I'm well over the 36k miles.I am having as issue with the clutch component for the air compressor. I was initially quoted a repair price of 250.00. Then later told 100.00 and I was satisfied with that after heartfelt discussions and much prayer.Then when I showed up this morning they surprised me with making the repairs free of charge. What a blessing! I thank my Heavenly Father Jehovah for his mercy and grace. Thank you Westway Ford for valuing customer relationships?. Special shout out to Johnny Crecy at Westway who always takes care of me.


Ten star rating plus plus

5
RC on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you to Sandy Coleman and her team! They made my Ford Mustang buying experience so much fun! Thanks for the ice cream also-yymmy! Westway Ford is the BEST!


comical

1
natequalls on 10/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price online and went to check it out. When we arrived the outside of the vehicle looked great. Once we opened the door though.... we found dog hair, ripped seating, stains, and even broken pieces on the vanity mirrors/visors. As we discovered each on the test drive and mentioned it Matt said "that's weird", as he smacked his gum and looked at his phone. After getting back, we said ,there's a lot of things wrong with this car so surely we can negotiate some to perhaps make it worthwhile. Matt continued to smack his gum, turned a football game on his phone and said "you keep talking about the price of the vehicle.." after 5 times of saying I'm not willing to buy without the price coming down and him acting like it was possible... he came back with a "finance manager" who said they will not negotiate the price because they feel my monthly payment is reasonable. I advised them I'm not concerned with the monthly payment but rather the price of the vehicle when things are wrong with it. I politely declined (easy to do) and proceeded to Drivers Select in Dallas where we purchased the same vehicle for $1k cheaper, 4k miles less, and I must say the best car buying experience ever. Matt and the wanna be hipster finance manager are tools, their cars are crap, and Drivers Select actually made the car buying experience as enjoyable as possible. I don't remember the "finance guys name and don't see Matt listed so I'm just going to pick one of the people below... sorry to whoever it is.


Lies, Deception, Spot Delivery's which is illegal by the way

1
Mike T on 09/30/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

OMG! Where do I start. Scams running in the background. Deception and manipulation to get you in the dealership. They give you keys and send you home without any approvals. Will lie and lie until you are worn out and inadvertently sign something. Sounds like the MO of most dealerships, well these guys breed a unique brand of doing it better than the rest. They don't own their lie and will ignore you once you are on to their game. We thankfully caught them up in their lies and didn't take the vehicle home. Then the next day, the salesmen says they cannot get the deal done after we told him we were onto them and the scam. STAY FAR AWAY FROM! Go to Grapevine Ford and save yourself the headaches and loss of hours in the day sitting around filling out paper credit forms. It's 2016, this stuff will get out and people will find out much faster the tricks being played. I hope my advice saves even just one person from the drama and mistakes called WestWay Ford.


Waste of time

1.5
Bcangelo on 09/29/2016

Customer Service: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

Tried to buy a vehicle to only have it sold out from under me. Highly recommend going elsewhere. Makes one angry to cut a deal and take off work to purchase a car and end up not getting it.


Best car buying experience!

5
The Lugo's on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We love our new Focus and are extremely satisfied with our car buy experience at Westway Ford Irving. Joey our salesman is the man! Thank you!


Do not service car here ever

1
Shade DuBois on 09/22/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My car broke down and was towed to the service center. I was dealing with a man named Johnny Crecy. I asked to also have my window fixed and was told NO that I had to worry about the sensors and the gas pedal. I asked twice and was told no. 1,000.00 later at the service center to pick up my car there was Johnny just as rude as the last time. I spoke with an inefficient manager. Funny, just last night I had planned to buy an Escape from them. I went out to my car and they had cracked my window and had it taped up. So, not only did I ask for the window to be fixed and was told NO, they then broke the car window and said it is not their responsibility. Does this make sense? No, I feel this place hired narcissistic sales service center people and that is not ok for me as a woman. I spoke up and still was shut down. I will never step foot in this place again., I have to now go to a different service center who will actually listen and repair the window. How hard was that, guys at Westway???


Truly Professional Service

5
doris63 on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

T C Bagley is always very friendly and helpful in answering questions about service for my vehicle. The only service needed at this time was safety and emission inspection which was taken care of promptly. I had other concerns about setting future appointments for needed repairs that were satisfactorily explained. T C is knowledgeable and a great asset to Westway Ford.


Bob Diamond

5
Bob Diamond on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I purchased a Mustang for our grandson. The negotiations, the purchase, and the delivery were handled by Westway Ford in a most excellent and professional way. Our experience could not have been better.


Worst Car Buying Experince Ever

1.8
Disappointed on 09/06/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0

Besides all the things that went wrong with the sale, I cannot seem to find anyone at the dealership to take me serious. No one will return my calls or agree to meet with me in person. I have purchased over 15 cars in my life from various places and this has been hands down the worst. Please search elsewhere before agreeing to enter this establishment. They do not pride themselves on customer service and that is so disheartening.


Misleading pricing online

1
Stu1 on 08/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My wife and I went to this dealership to look at and purchase a new Ford Escape and was assured by the internet manager that the price on line was the price the car would be , Jimmie our sales man was courteous and helpful . On deciding to purchase the vehicle the experience went down hill fast suddenly on the paperwork appeared $1785 worth of dealer add on's that were not made clear to us up front . When I question them I was told they were already added and that it would be in addition to the cost. Then the fun began the internet manager then appeared and started to explain the 96% of Ford dealerships do this and when I stated that we had not asked for them and that it should have been made know to us prior to us traveling to the dealership the laughable excuses began and he was amazed that we were not sympathetic to his side of the story . He was oblivious to the fact that we were the one's who would have to shell out the extra cash and proceeded to give pointless excuses . By this time my wife and I were totally fed up and got up to leave with no deal done , we were followed to our car with appeals to give him 5 min to speak to his General Manager about the additional cost .We gave him 5 min and he reappeared stating that it was the end of the month and the GM would waive the extra cost ,however he continued to whine on about how he would have to eat the cost blah blah blah , trying to make us feel sorry for him .My wife had had enough by then and felt that the whole experience was so bad that she no longer wanted the car. We left the dealership with a sour taste in our mouth the Internet manager was unprofessional and showed poor judgment on how to deal with people . I won't even go into the conversation about the interest rates another farce . Anyway do not do business with this dealership unless you like being treated like a fool and want to part with more money for add on's that don't even amount to the cost they charge .


Buyer be ware

1
Sherla Lenhard on 07/27/2016

Customer Service: 1.0 Overall Experience: 1.0

The inventory they have on website is not what they have on hand. Carlos and Jade in used cars are very unprofessional. I would not recommend Westway ford for your used car experience. Bate and switch!


Not Honest People

1.2
TJ on 07/20/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

We recently went to purchase a Equinox that was priced at $13400.00 when getting there we did the normal test drive fell in love with car and proceeded to make purchase. They do not tell you that there is an OPTION PACKAGE that is done in your car such as reconditioning of the car, maintenance, etc. They make you feel obligated to pay for this. So I was able to negotiate it down to additional $700 now we are looking at about $14000 for the car. Ok fine but after taking it home found they color dyed the carpet. That was a horrible experience and then now only having car for 3weeks the oiI light comes on. So remember that optional package I was forced to pay? They lied they did nothing but cover up the issues with the car make us pay more for their cover ups just to get it off their lot. This is why I say they are a very dishonest dealership.


10/10!!

5
VW Lover on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I love Sandy and her team! Buying a car is normally a nightmare and they actually made it enjoyable! I actually felt like they cared about ME and not just making another sale. 10/10 would recommend and I'll be sure to tell all my friends and family to come here!


Best car buying experience in my Lifetime

5
Executive Chef Piranha Killer Sushi on 05/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased many vehicles in my lifetime and this was by far the best experience! From sales through deliver, it was FIVE stars!. Please see Nicholas Waltner for your next purchase. He will make your purchase stress free and you will leave happy!. This is the way you should feel when purchasing a vehicle. Thank you Westway Ford for making me actually enjoy purchasing my new F150 4x4!


Westway Ford Rocks

5
Janet Scott on 05/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone at Westway Ford was great to work with. This dealership is top notch and it made the car buying experience very pleasant. We have been back for basic oil changes and the Service Department has always been very helpful and prompt.


We did not feel pressured

5
Dmeflying on 05/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I believe one of my favorite things about Westway Ford was how they all work together!! Our sales team Paul and Nick were great in locating a car that fit our needs and even more than what I originally wanted but definitely makes traveling more fun and fits in the budget with all of the rebates . Mario took care of all the paperwork in a quick and timely manner. Final treat was the picture of our new car with the big bow on it in the special car stall. Thank you all for making buying our car so special !


James Doyal The Best

5
Leo S on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On April 9th I went to Westway Ford after communicating with James through email for a few days. James was available the vehicle I was interested was available and I test drove and knew that I wanted this F150. I was short on time and was not able to make the deal on this day however a week later I was back and bought the truck that I wanted. James is friendly, knowledgeable and not one bit pushy or demanding. As I said he answered all my questions and has followed up with me several times to make sure I have no questions. If Westway could clone him it would benefit them greatly he truly is the best!


WESTWAY ford is the best!!

5
Brody on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Westway ford helped me find a car that great for me! They didn't pressure me, they just knew what they were talking about! I defentally reccomend this dealership looking for a new car that will last a long time


svc dept

5
mitchloveswestway on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service. Helped me fix my car fast. The building is amazing and the staff friendly. Ice cream for customers is a great touch. I don't drive a ford but my next car will be a ford for sure.


"Superior Service from T.C."

5
snwright on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not have been more delighted with the wonderful service experiences that I encountered at Westway Ford in Irving, Texas from the service advisor Theresa Bagley. She has always made each of my experiences with your company a pleasant one. In summation, she has always shown nothing but exceptional customer service by constantly working above and beyond the call of duty to delight her clients. It is my opinion that she is an asset to this company as well as she is the reason that I have continued to return for service to my vehicle. However, she knows how to produce an atmosphere that triggers customer loyalty This is why I would urge all of my friends and family to come and savor what I have experienced while doing business with Theresa Bagley (T.C.). Please continue to deliver superior customer service to all of your clients. snwright


Great buying experience

5
truereviewer90 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an awesome experience with the executives Kareem and Silvestre. Kareem was a rock star bringing us back. We did not plan to buy it from this franchise. However, Kareem was courteous and gave us a great car buying experience.


he's a credit to your Service Department at West way Ford

5
barbwire#1 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny Crecy in my opinion went above and beyond to create a friendly environment of service for me at West way Ford.. Johnny and the staff has created a atmosphere that can't be matched for service and their customer loyalty.. I would recommend others to come and enjoy what I've experienced.. to Johnny and the West way Ford staff, "Keep up the good work"..


EXCELLENT!!!

5
BlessedInTheCity on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Westway Ford for the excellent customer service!!! I will recommend you to all my friends and family. We love our brand new Fusion!


Gold star service!!

5
JR007 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a new Mustang a few years ago and had a great experience in the sales department and was hoping to match it in the service department. During my first service, I was introduced to Johnny Crecy and wow I was completed blown away with his top notch service and treating the customer with respect, all while explaining the services needed. Honestly, I've dealt with Infiniti dealerships in the past and Johnny provides better service than they ever did. I highly recommend him and have had the pleasure of him being my go-to Westway service contact for all my service needs. To date, Johnny has been honest and extremely helpful during all my visits all with a smile. 5 star service is what Westway and Johnny is about and I truly appreciate it!


Customer Service

5
Roberta Orellana on 01/29/2016

Customer Service: 5.0 Overall Facilities: 5.0

I cant be more pleased with the great customer service I had while speaking to Donte' Mozee. He was extremely helpful.


Joseph hanlon

5
Lisa Cariaga on 01/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joseph Hanlon is a wonderful salesman. He was very honest and ethical to work with. I will definitely be coming back to westway ford to purchase my next vehicle in the future!!


won't leave us alone

1
Nite on 01/27/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Bought a car from them a few years back and now they keep calling even after being told to remove us from their contact list. They call almost every week and don't listen. Hated the place after buying from them and getting screwed out of $200. I know we were screwed since I was the saleman and my wife was the buyer. They never made it right and I wouldn't recommend them to an enemy.


Excellent customer service

4.3
Berendsnberends on 01/27/2016

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My husband and I just bought a new Ford 150 xlt from Westway Ford and had a small chip on the grill , Sandy Coleman and Angelica Wuvanich in the customer service department have been EXCELLENT to work with I was kept up to date on repairs. I feel they went beyond what is expected and at this point l will go back when it's time to buy my Lincoln. Arnold and Misty Berends


Outstanding Service

5
FlexN254 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a Ford Flex through this dealership and their service from beginning to the very end exceeded my expectations. They explained my options for financing thoroughly, ensured that I opted the best package to suit my family's needs, and kept me comfortable throughout the entire process. The employees were sincerely friendly and went out of their way to answer all of my questions, especially Ms. Sandy Ione (I apologize in advance if I misspelled that). She was genuine and very knowledgeable about her dealerships products. I was truly touched by their support for our Soldiers...thank you Westway Ford!


Great experience!

4.7
Mercedes Kuettel on 01/09/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Just had a great experience with these guys buying my used 2013 Nissan Xterra. I worked with Dantei and Johnny for my test drive and working out the numbers, Alan as the manager, and Sedrick for financing. Everyone was so pleasant and I got a deal that really made the numbers work out best for me. Loved my new car and was so pleased with how easy the whole process was! Thanks so much guys!!!


F150 purchase

5
Jerry Smith on 01/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff and management were extremely helpful, but could not come to terms. I did purchase a new F 150 from another dealership close to home. Thanks


Thank you!

5
LHager0124 on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cant be more pleased with the wonderful service and experience I had with this company. Everyone I spoke with, during the process, was extremely helpful, patient, and friendly. Thank you again for all your hard work.


Great Customer Service!!!

4.8
almelah on 12/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would like to take this time to compliment Victor Kizzine for my service and attention at Westway Ford of Irving. I was very nervous and apprehensive about the whole Dealership experience. He eased my fears and i enjoyed my experience. Thanks Victor


It was fast, trustworthy, and great service.

5
chabeli.montoya on 12/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Omar was an amazing sales person. He was honest and gave me the greatest advice. I am so happy I ended buying a ford from this dealership. They were amazing.


Awesome experiance all the way around.

5
Dabel99 on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am not sure if I will ever buy a vehicle from anywhere else. Joey Hanlon was great to sale person, no pressure and very knowledgeable, and Alex Pezeshki locked me in with the deal of the year. The service department has been amazing as well from a missing screw on my tailgate to my first oil change. Just bought this truck almost 3 months ago and Im already looking forward to buy my next on here. Its nice to go where you feel important, especially when you are making such a large purchase.


excellent customer service

5
fsalazar on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Definitely recommend coming here! Don't look anymore and ask for Nick Webb he is very helpful and definitely I'll be coming here next time!


Wonderful

5
Melanie on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Nick was the best! He definitely knows how to do his job and be good at it. Didn't leave with anything but will DEFINITELY come back to see Nick when I do purchase a car.


awesome experience

5
subie on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Westway to look at Mustangs. Luckily I met Joey Hanlon who took care of me. He is a fellow car guy and let me test drive a brand new muscle car without even running my credit. I was blown away by this! Joey took care of me throughout the whole buying process and if you are looking for a Mustang, he is the guy to see! Westway also has a great Customer Relations Mgr named Angelica that will patiently teach you how to use your new car and answer any questions about how that stuff works. They have a great team here!


Salesman Review

5
Sarah Luttrell on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm a first time buyer, went in not know what I wanted to purchased. Ended up working with Nick and he made my first car buying experience one I'll never forget. Westway Ford is the place to buy a car.


Nick Webb

5
12345-6 on 12/07/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Very nice young man. I enjoyed working with him. Will return to do business with him when I get some things corrected.. Thank you Westway Ford in Irving Tx.


Customers first

5
John goodman on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came from Plano to purchase a vehicle at Westway Ford. I pasted a few dealerships on the way because I know Westway Ford treats you like family. My salesman was Nick and he is a wonderful young man that really cares about the customer.


2016 Ford Mustang Ecoboost - Excellent Service

5
Dilip on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an awesome experience with Westway ford and Joey Hanlon when purchasing my very first car "2016 Ford Mustang Ecoboost". Joey Hanlon tried really hard to get me the best deal. Finally, he did it and now I am the proud owner of the 2016 Mustang. I am really satisfied with the service and will definitely recommend Joey Hanlon to everyone. He was very patient and dedicated to deliver the best to the customer. He even called me 2 days after the sales, which is appreciated. Thanks to Westway ford and Joey Hanlon.


Friendly Dealership

4
N O on 12/05/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Nice dealership that I would recommend, sales rep was friendly, easy to get along with. I got a new Focus, I had reservations about the car at first but after having it for a few weeks, I'm getting used to it. They also did a great job getting the car ready for pick up, the car looked very nice.


Clean deslership

5
Susan wright on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Not too many dealerships around have a nice l, clean facility like Westway Ford. Nick really made me feel at home while I was at the dealership. I'd tell everyone to buy from Westway!


Great Customer Setvice

5
S550_GTguy on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience buying my 2016 Mustang GT from Westway Ford. Joey Hanlon worked with me to earn my business and got me a great deal on the car. He made sure I was satisfied and comfortable with the purchase before signing anything. Joey and the rest of the employees were very accommodating and treated me like I mattered to them. I would highly recommend buying a car from Westway Ford if you're in the market.


Great customer service

5
Bryan Blake on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don't normally like Ford but went in just to check what they offered. Nick was my salesperson and ended up really expressing me with what Ford has to offer. I'd recommend him to everyone! And Westway Ford has a nice dealership.


Outstanding

5
BrianneBrandle09 on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had and Outstanding experience with West Way Ford. I was nervous going into the dealership not knowing much about cars.The gentleman that helped me made sure he educated me and really made me feel like I was getting the best deal for my needs . I would recommend this young man to anyone he had a wonderful personality and I am looking forward to my next purchase with him. Donte really makes your car buying experience one to remember. Go see Donte !!


great experience

5
divalee1 on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a really good experience with west way, everyone was very welcoming and Joseph hanlon is the go to guy. Great personality and really got me a good deal, I recommend him 100%.


Westway Ford and Salsman Brandon Goodman

5
ajb on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife wanted to trade up from her 2012 GMC Acadia. Brandon Goodman, our sales person at Westway Ford listened to us and found a brand new Explorer configured exactly like we wanted and in the Darkside color that we were looking for. Thanks for a job well done and an awesome experience at Westway. We were treated like family.


Great places to buy a car

5
Jessica williams on 12/04/2015

Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick was a wonderful salesman. Wasn't trying to put me in just any car, actually cared about my needs. If recommend him over at WestwayFord.


great customer service

5
Vanessa on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Efrain was great. He was very knowledgeable and patient with me. Although we could not make a deal he treated me with respect and was very professional.


Great customer service

5
LexiL on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nick was the salesman that helped me out, did a really good job of finding a car in my budget. Would recommend Westwayford to everyone.


Simply superb

5
Kiranm1482 on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything was awesome!!!! Sales Rep was exceptional with me. Except financing part which I expected to get with 0% financing at the time when I took the car. Financing should me more clear and transparent before they hit customers credit.


Great experience

5
Happyatwestway on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealt with Dakota and Howard very easy to work with had a great experience the finance dept was extremely courteous also thanks to everyone involved!!


Always a good experience

5
Omalley on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been using Westway Ford for several years, and am always happy with the outstanding service. Joey Hanlon is especially amazing--always friendly and professional. I will definitely keep going back!


Smooth truck buying experience

5
Chquach on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my truck through Joey Hanlon. After a few hours, I felt like I received a fair deal on my 2015 F-150. I took my truck in for a few minor flaws I found later on and the customer service department took good care of me. They filled up the truck every time I visited. I didn't have to buy gas for weeks! I recommended Westway and a friend bought a 5.0 Mustang. I will be back to buy my wife's next car.


Excellent service

5
Cokab23 on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Victor helped me find the perfect car a 2016 Ford Fusion, and I couldn't be happier. He went over and beyond to make sure all my requirements were met I would definitely recommend him to my family and friends!


wonderful salesman

5
angie73 on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joseph Hanlon is a wonderful salesman, he has a great personality and is the bomb.com. He didn't BS me. Straight to the point and gave me a awesome deal.


Great service

5
Dfish224 on 11/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have used Westway to service my vehicles recently and was very pleased with the care I received. Johnny took good care of my cars.


Wouldn't go anywhere else

5
MissNformed on 11/29/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I have been using Westway Ford to Purchasing and Service for over 3 years now. I highly recommend Johnny to everyone for all their service needs and take both my vehicles there. I don't want to deal with anyone else. With a warm smile and always velcoming and friendly, He is complete and thorough and makes sure the job is done right.


Great service by David

5
Cordova on 11/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was a first time buyer and had a few flaws on my credit history but that didn't stop DAVID and his team to get me approved for the car I wanted very happy with their service


STAY AWAY

1
mglbntz0 on 11/12/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Purchase a truck, 7 days later they called and said I was not approved unless I brought more down payment , I took the truck back to them hand them the keys and they said to come back the next day for my down payment, I went to pick up my check and they were only giving me half they claimed they had to repo the vehicle which is a lie because I brought back the vehicle my self it's been 3 days a day all they are telling is that they are trying to figure out what's happening. . I am taking this case to court STAY AWAY DON'T BE A VICTIM OF FRAUD


Most remarkable Customer Service Experience

5
dakota4200 on 11/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was completely blown away with the service I received from Brandon Goodman and Alex P. Brandon and I spoke on the phone before my arrival and when I arrived, the car I wanted to buy was already ready to be test drove in the front. I was escorted inside and was treated with the utmost respect by not just Brandon, but everyone in the building. I work in customer service myself and I have never had a better experience at any restaurant, hotel, any store etc. I tend to be very critical when it comes to customer service and the way you are supposed to treat people. Brandon and Alex were not pushy, they weren't arrogant or passive. My situation was tender and I was put into a BRAND NEW car in just 2 hours. From beginning to end, I was beyond impressed. I will never go anywhere else to buy a car. Absolute PERFECT


Pushy, deceitful, and unprofessional

1
Lucia64 on 10/11/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We recently bought a 2013 used pick up truck... The offer the dealership gave us included $1,800 in optional equipment the dealership had added to the truck but the sticker price did not reflect thisThe next thing was the unprofessional behavior of the finance dept ....they did not take us to an office to conduct business..they were standing up near the vending machines trying to do business...The finance dept then tried to send in a "bully" who was supposed to try and sell us the extra stuff like gap and warranty and tire protection....we had pretty emphatically told the first finance guy we did. It want any of those things...They then tried to do their own credit app when we clearly told them we already had financing in place with our bank I drove off the lot with this 22k vehicle to find out there was a hole in the windshield where the sign had been removed by the dealer...we called them on the road after a couple of min and they said we were out of luck ...that we bought the car as is


Excellent Customer Service

5
Nipun on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new 2015 Mustang GT premium from Westway ford around 1 month ago. After 2 weeks i was feeling vibrations and alignment issues in my car. I checked with Asst. Service Director Andrew Cossman and Service Director Harvis Grammer and they were very helpful in diagnosing the issue and were very polite in understanding my concern. Even General Sales Manager Ali Benli of Westway ford drove my car and was very helpful in fixing the issue. I felt like they were having issues with their car and did everything to fix the problem. Kudos to Westway ford for having such wonderful people. Once again thanks a lot.


Perfect Sales and Service

5
BeCareful2015 on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Husband and I had the pleasure of working with Frank Ford (sales) - he was a delight to work with. Frank was not pushy or rude. He seemed like he cared about making sure we were in right truck. No up-selling or just selling crap to get a sale.We did credit checks, finance paperwork and were in and out in record time.It was the BEST car buying experience... EVER!


Good service department.

5
Chris Warton on 09/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ask for T.C. to help you. Did a great job with communications and had my car ready on time.


Anywhere but here

1
ZyMitchell on 09/08/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Any GM that can't answer or return a call in over 2 weeks ! Take your money to Five Star Ford - They want your $ His assistant Stephanie has zero follow through and a truck was sold from underneath me after no return call after 7.5 hours - No management - No Accountability Anywhere But Here


Outstanding Service!!!!

5
Triple D on 08/30/2015

Customer Service: 5.0 Overall Experience: 5.0

Every time I go to Westway Johnny Crecy ensures my experience is pleasant. I am very appreciative of his professionalism and customer service. 5 STARS!!!


Johnny Crec Does an excellany job for Westway.

5
nelson123 on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Their service department is the greatest. Johnny Crecy is excellent in his Job. Tells you what is wrong with your vehicle. Gets it in an our as promised.


Great service

5
Anne P on 08/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My Ford has been serviced at Westway Ford since 2011...Johnny Crecy has been MY go to guy from the beginning...He is always very helpful and makes the extra effort to insure that all of my concerns are taken care of. I


Professional and Knowledgeable

4.6
Chuck on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Johnny Crecy is my go-to guy at Westway Ford Service. He is always willing to "go the extra mile" to insure my service jobs are completed successfully as well as on time. He will get individual technicians involved to insure a correct diagnosis of my problem. This helps to insure the problem is resolved correctly.


Great and warm service!

4.6
nidiaivette on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

this time Johnny was the face of Ford Westway awesome service. Always on time, and always great enviroment if I decide to wait. I love when I'm immediately acknowledge, and Johnny was great in keeping me informed of what was he doing in the computer or on the phone to provide great service.


Attentive amd Professional

4.8
A.Rob on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Johnny Crecy has always taken care of my service on all of our companies super duty trucks. He has always been helpful and knowledgeable allowing for our trucks to get in and get the service they need and out as soon as possible.. Such a great guy to deal with!


Westway Ford is lucky to have Johnny Crecy in service!

4.6
bev on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I took my service to Westway Ford a couple years ago after going to another Ford dealership in Dallas for 12 years. I was looking for good service, and I wanted to see the same person on each visit. John Crecy was recommended, and I have not been disappointed. He is professional and personable. He follow ups regularly if I'm waiting on service, and he updates me frequently if I drop my car off. If he says he will call, he does. He is knowlegable and trustworthy.


Tim Made It Seemless

5
UJackson on 08/15/2015

Overall Experience: 5.0

I took my car in because the check engine light came on. Just like anyone these days, my schedule is jam packed and I needed my car issues resolved quickly. Although Tim explained that were backed up, he would make sure he handled things as fast as possible and he did exactly that!. Tim kept me informed along the way and I had my car back within 24 hours. Tim Myers was friendly, very knowledgeable, and professional.


Got the job done in a good way

4.8
Don1404 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought my Ford Expedition at another dealership and became very unhappy with thier service.I came to Westway and really like the way the treat you and address your needs. I will continue to come to Westway and use Johnny Crecy for my service advisor.


Great Job!!!!!!!!!!!!!!!!!!!

5
Daryllj1 on 08/15/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Westway Ford took care of me from start to finish. What I like you can see the work being done. Some dealer take your car to back for a oil change & tire rotation , you don't know if they are rotating your tires are not. The customer service was excellent and friendly . Will go back for oil changes.


great staff

5
Victor and Dalia T on 08/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

Love this place. From day 1, at the time we purchased our vehicles we have been blown away by the staff at Westway. The staff is excellent. They have always treated us with respect and kindness. We highly recommend Westway.


T c is great

5
Jayrod on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to westway for service and the service is great, T C went about and beyond to get my car ready for the day I was told.Thank you


Westway and Johnny Crecy are the only way.

5
tincansailor on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been using Westway Ford for several years. Wesyway is the best Ford dealer in the Dallas & Ft Worth area. I have always used Johnny Crecy since my first visit and continue to use Johnny. If you want excellent service see Johnny Crecy & you will be very pleased. He will keep you informed about the service on your car or truck. Thanks for the great service.


Excellent Customer Service

5
txeduk8er on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The level of customer service I received today has gained my continued use of Westway Ford. Johnny Crecy made the experience an easy and enjoyable one. He kept me informed and explained every step of the process. Helped me to feel comfortable and a valued customer.


T.C. in service and this dealership are awesome

5
KDoug1 on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We live in Houston, but bought our vehicle in Irving. Going to Westway was the best new car buying experience I've ever had and me and my husband have purchased several new vehicles. Jose was our salesman in December and then now in August I took our 2015 50th anniversary mustang to a dealership here in Houston a sister company of Westway for record of paint protector and the dealership scratched it and then we noticed a place where the paint was chipping in thr door and the dealership on 290 told us they couldn't do anything. We were going back to Dallas for the weekend and I contacted their service department about it and got thr wonderful T.C. she was awesome. I told her we would be there and she arranged for he service director to be there also and we have got it done and yes the place on 290 could've helped us but oh well. We will drive 3 hours and 45 minutes to get any service done on this vehicle that only has 2500 Mikes on it. Westway's entire team is just super we will defiantly shop here again and again. By the way there service department looks like a giant custom home garage and they make you feel right at home there. Westway Ford is the place to go and also we got our mustang there for almost 20000 yes twenty thousand dollars cheaper than other place for that edition.


Routine car inspection

5
Phyllis Carr on 08/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

TC provided efficient, friendly service--even though this wasn't going to generate much/any profit. Very satisfied.


WESTWAY IS THE BESTWAY!!!!

4.8
TexasDiesel on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I brought my Ford F250 in for and oil change and coolant flush. I had to call several times to ask questions and also get prices because I had to check with my husband before I could do anything. Everyone I spoke with were very helpful and informative. The person who was most helpful though was TC Bagely. I felt she went above and beyond to help me and make sure I was taken care of and because I felt like she actually wanted to help me I went ahead and made and appointment with her to have a coolant flush and oil change. She called me and kept me updated through out the process. She stuck with us from beginning to end. I will definitely go back to WestWay just for the great customer service but TC knocked it out of the ballpark when it came to helping me.


Great service every time

5
Famoamo00 on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny Crecy is always available and a an do level of service without fail. Nothing is ever too much and I appreciate an individual that loves his job.


Excellent Customer Service

5
BeccaFromTX on 08/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny provided great service! I came in with my mother, who owns a Honda, and Johnny did not hesitate to provide her with excellent customer service and had her leaving with a smile and very happy with the service her vehicle received. I am not surprised because he always provides me with that same excellent customer service whenever I bring my Ford Focus in!


great customer service

5
bryant71 on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny provided great service and even had some great ideas on what westway could do to improve my truck felt like more then just a customer


Johnny Crecy

5
Sofia01 on 07/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was very satisfied with the level of service Johnny provided me with from the minute I call to the minute I got to the dealership . He was very profeccional and very well knowledge Johnny is and excellent employee , west way ford is very lucky to have and employee as Johnny I will recommend this dealership to my friends and family for the service Johnny provided for me . Thank you Johnny Crecy for your wonderful work ?? Sincerely Dolores Nolasco


Service

5
SBriggs1 on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny Crecy has always taken care of my service on my vehicle that I purchased at West Way. He is so helpful, and always puts the customer first. Such a great guy to deal with!


PERFECTION

5
Ricky Smith on 07/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i just want to say my buying experience with WESTWAY FORD was outstanding. They really take very care of the customer. I will referr all my family and friends to WESTWAY FORD. And the facilite is awesome !!!!!


Best dealer service in the Metro-Plex

5
camelotsales on 06/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Westway Ford and Johnny Crecey have given my Wife and I excellent service since we purchased her 2013 Ford Fusion three years ago. Johnny is honest and sincere in his care for his customers.


Stellar Experience

5
CaptainAndClover4106 on 06/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased 4 cars from Westway Ford, both new and used, and had my vehicles serviced there a multitude of times as well as with the body shop...they always treat me like a queen. Thank you to Ali Benli, Damon Pompa, Candido Urieta, Harvis Grammer, Tom Carpenter, Tim White and Barton Hankins for always taking such good care of me. If you are looking for honest and trustworthy people who help you with anything you need, and do not try to make a ton of money on you, but literally just meet your needs and help you along the way - go here! They ALWAYS take EXTREME care of me.


New Experince

5
Eruiz on 06/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was my first time a new car and Omar-Velasquez-Soto was very helpful and made me comfortable. Candido was of great assistance as well and helped itemized the bottom line.


wonderful Customer service

5
Olson on 06/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Westway Ford is one of the best dealership I have been to. The sales man that I had Brandon Goodman help me find a car best suited for me and my kids, I would definitely recommend others to go to Westway ford to buy there next vehicle.


Joseph Lopez and Westway Team =Class Act

5
Jon on 06/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joseph/Vic and the Team at Westway were wonderful in helping find exactly what I wanted in a vehicle.They went the extra mile to make it work within the guidelines I set forth. I now drive a brand new Ford Mustang and couldn't be happier. Thank you Joseph /Vic and Westway!!!


Horrible customer service

1
KIm on 05/20/2015

Customer Service: 1.0 Quality Of Repair: 1.0

Dropped off car with set appointment, told me they would look at it, they never even looked at it and never called me to tell me, I called numerous times thoughout day and no call backs, I wasted time and my day with out my car which never even got fixed. Trie to make an appointment again and same thing, I guess they do not want business.


Best car buying experience I ever had

5
Kerry on 05/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had as many as seven dealerships on the phone. I would take a picture of one offer and send it to the other dealerships and had them fighting over me. However, Jeff Little, at Westway Ford, just gave me the price that I wanted right off the bat. I had other dealerships that were closer by match him after I showed them his offer, but I went with him because honesty and caring in a car dealership SHOULD BE REWARDED. Was such a smooth transaction. They even stayed open later for me because I had to drive 2 and a half hours to get there. Was bummed when Jeff told me that he didn't actually have the car on the lot that day but he then drove, himself, to another dealership, and picked up the car for me that same day. I dont know about all the other salemen at Westway, but Jeff Little goes out of his way to make you happy. I'll be happy witht his car for a long time, but should I ever need a new car again, Jeff Little will be on my speed dial.


Worst Dealership and very Unknowledgeable

1.6
FORD ENTHUSIAST on 05/05/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

They don't care about the customers so I ended up walking out and buying at another Ford Dealer, it's a nice dealership but the people in it need an attitude change and finance takes forever they took me into the delivery area and the girls there don't know anything about the product I've driven Fords all my life I would've liked to deal with with someone who actually knows the product and is excited to go over it rather than just doing it because it's a job ,this experience was awful It was a nice thought instead of just handing you the car but this dealer needs people who actually love the product and apparently the girl I dealt with was the manager all the managers here need more training the sales manager was rude as was the sales guy It was just the most awful experience ever I ended up paying more elsewhere but they had great service and were very knowledgeable so anyone looking to purchase a Ford should go to Five Star Ford it has its name for a reason


Fast and stress free

5
CMaldo148 on 05/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being a first time car buyer, everyone did an excellent job in making the process fast and easy. I felt my needs were met and I felt everyone truly cared about me, the customer. Thank you Carlos for your professionalism and for giving me a pleasant experience at Westway Ford.


What a great Experience and time.

5
patescalante on 04/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My buying experience with Mr.Mesillas was great and smooth. He was very professional and down to earth and provided all the information I requested. His customer service skills are great and help me get into a Ford Focus. At Westway Ford I did not get the run around or any pressure sales tactics. I will not hesitate to buy another vehicle from him and will definitely recommend to all my Co workers and family to Westway Ford


Awesome cars and awesome service!

5
Monica H on 04/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a new car from Westway Ford. The staff was super friendly and made me feel comfortable. I am 100% happy with my car and the service I received from the moment I walked through the doors. If you are in the market for a new vehicle I highly suggest making Westway Ford you 1st stop. I'm sure it will be your only stop!


BEST EXSPERIENCE EVER

5
KATHERINE SMITH on 04/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very pleased with Westway Ford. Everyone there was very helpful in helping me select the right vehicle for my needs and my budget. The facility is awesome, tvs everywhere, waiting room very relaxing, free ice cream, free coffee. Westway Ford is the best. i recommend to everyone to go there for there purchase of a vehicle or service.


frances

5
frances on 04/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

WOW, such a great experience. Got the truck I have been wanting. We were in and out in quickly, and such a nice staff. you just cant ask for much more. I will recommend everyone to come to Westway Ford


Awesome Sales, Wonderful Service, Superb Dealer

5
StephyCloverCaptain on 04/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a customer of Westway Ford since 2010, I have purchased 4 vehicles (new & used), had body shop work done, and my continual service. I have always been treated with the utmost respect, and feel comfortable and confident in the service I receive from this establishment. I have referred all of my friends and family to this dealership and they have all been treated the exact same way. I purchased 3 pre-owned vehicles before getting my brand new C-Max, I trust them with my information and my safety. Westway Ford, thank you for giving me a place I can trust and be treated well consistently.


Awesome service best by far

4
Ricky Smith on 04/21/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

Best service I have ever had at a dealership when purchasing my car. I called by phone and spoke with a sales person named Pompa . He handled all my questions over the phone and help me through the process of purchasing my first brand new car. Once I arrived at the dealer and advised the help desk I was there The next thing I know Pompa is there to walk me through the process. I wouldn't have expected anything to go this easy at a dealer ship but Westway Ford is there to serve . I will recommend to all my friends and family to go there. Thanks again to Westway Ford for the great service see ya soon on my next purchase. I since then have returned for my first serivce visit . And couldn't ask for anything better


Completely Awesome!!!

5
PPompa1 on 04/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Westway Ford did a great job getting me out of my Ford Mustang into a Ford Explorer. They really worked to get me the most out of my trade and get me to lowest payment possible. Thank you for all the help we are really enjoying your new Suv.


Satisfied customer

5
Ford driver on 04/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0

They were friendly and not pushy and got me the best deal for me and got my payment where I was comfortable with and went over the features with me


Great Service!

5
DoLess on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Johnny Crecy and his team for outstanding courtesy and professionalism when I took my car in for service. And the car runs smooth! Thanks, Johnny!


Awesome Staff

5
VTorr on 04/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very pleased with the staff at westway ford. The sales personnel, service team, and porters make up one great team. They are friendly, courteous, and helpful. I will continue to recommend them. I appreciate them all.


great experience!

5
VTorr on 04/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

Thanks to Omar, we are in our new vehicle. He went above and beyond to make it possible for us to be in our vehicle. We highly recommend him. We always feel comfortable coming to him for anything. One great guy!


Always a pleasure

5
gid.dana on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John is always a pleasure to do business with when I take my truck in for service. He is friendly and makes sure the job gets done. So much that I am sure to even stop by and say hello to him if in for other reasons when shopping for vehicles or otherwise. He is the only one I will deal with in the service department and will continue to always be a repeat customer as long a he is employed here. Highly recommended to anyone who visits this service department.


Poor customer service

1
Thephilosopher Adrienne on 03/28/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young man Anthony said he couldn't find the appointment. While I was waiting on Anthony to "find" my appointment in the system, I went to the showroom floor. As I looked around, I didn't see a Taurus. When I asked about it, one of the salesmen told me how the Taurus wasn't a good selling car and they didn't have any. It's an "older" persons car and a fusion is younger. He told me the Taurus was only a "upgraded" Fusion but wouldn't recommend buying the Taurus. Anthony stated they could find any issue with my car and would contact me if anything needed repairing. the dealership kept my car and never contacted me throughout the day regarding the status of the work, I went to the dealer that evening and told Anthony how upset I was because no one contacted me. He said they had to order the parts and they were extremely busy. Anthony stated they would need to wait until the following day for the parts to come in. I had an extensive coversation regarding this and was never offered a courtesy car for the inconvenience of this dealership needing to keep my car. anthony blamed the dealer, Paul Cerame, saying they told me lies in St. Louis about what was wrong with my car. He wrote on the paperwork that I declined service to my car, which is untrue, I was never told of any issues with my car. I have told everyone that I know that drives and buys Ford vehicles not to purchase it have work done at this dealership. The customer service was anything except 5 Star.


They are fraud they sell worst car and rip off your money

1
bismita on 03/16/2015

Overall Experience: 1.0

west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west way ford manager from pre owned department for fooling us and selling us the broken car. You guys should receive a award on worst car dealer!!! Please never even consider buying car there please save your hard earned money!


Best customer service and dealership

5
ajerik on 03/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I must say that west way ford has made me a believer of great of customer service dealership. I have bought six different cars with different dealerships in the Dallas forth worth metroplex and never have I came across one that can treat their clients so well even after you buy a car from them.


Westway Ford Customer Satisfaction Review: Joseph

5
Joseph A. on 02/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I strongly recommend Westway Ford for all your car, truck and service needs. This is an excellent dealership.


test drive

1
bb on 02/01/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went in to test drive the new f150 2.7 turbo. I explained that I wanted to test the power. The guy shaked my hand and just left. He didn't say anything he just left! A few minutes later someone else came and said they will help us. I explained to him I wanted to test drive the 2.7. He took my license and said let's go drive it. When we get to the truck he says we can only drive it in the parking lot?!!!!!!


brakes

1
Rey on 01/30/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Just bought a 2015 ford Mustang 4 weeks ago and brakes squeaks very loud.Service says it's under investigation!!I regret my purchased.mmmmmmm?......


Did not know what is in their inventory

1.7
Car Buyer on 01/17/2015

Customer Service: 1.0 Friendliness: 3.0 Overall Experience: 1.0

I scheduled an appointment to test drive a electric Ford Focus with Westway Ford. I was assured a electric Ford Focus was available. On the morning of the appointment I was called to confirm the appointment and I again stated I was only going to test drive a electric Ford Focus. The response was "absolutely, we have one available." I was concerned since their online inventory search did not show that one was available, but everyone at Westway Ford stated many times one was available. I arrived 5 minutes before my appointment with Hugo. I quickly learned that a appointment was one sided. Not really an appointment, rather a "come in and we'll get to you when we can." I thought they would be prepared and knowledgeable of my request. Neither was the case. Twenty minutes after my set appointment time I was introduced to Hugo. I told my wife that it was obvious they were stalling because they realized they had not listened to my request until I came in. Now they had to figure out how to tell me they didn't have the car I requested was available. I mentioned to my wife I wish they would simply own up that they didn't have one so we could get on with our day. After another 20 minutes of "bringing the car out" I was told the only one had just been sold. Not having a car in stock is understandable. Not listening to a customer multiple times and lying about it to save face is inexcusable.


Great Service Experience

5
Glenn H. on 01/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My 2009 Mustang GT convertible started having a terrible knocking noise behind the dash. I knew immediately what our was and luckily there was still warranty available on my car. I took it back to Westway, where I bought the car, and they handled everything very professionally. Andrew Cossman did a great job communicating what they found, how it was going to be fixed, and when it would be done. 100% on the money! It was done correctly, on time, and was cleaned and beautiful when I picked it up. Truly a respectable organization throughout.


Friendly People...Bad Deals!!!

2
ahills75 on 12/30/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

First off deal isn't done more than 30 days later. Traded my car in still isn't paid off and I received a late payment alert. Called the finance company they were supposedly using and they just refer me back to the dealer. So i can not get any info on my account, if there is one. The finance guys at the dealer say that the deal is fine, Basically giving the run around. Horrible experience buying a car an it still isn't over. Please stay away from West Way Ford!!!


New 50th Anniversary Mustang Owner

5
Sean Douglas on 12/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I were looking to purchase the new 50th anniversary Mustang. We looked all across the state of Texas and we found the one we wanted at Westway. It had all that we were looking for. We were willing to drive to get the deal done. Well the call was made and the price was no gimic for one. Second my internet salesman was awesome in communicating the procedure in how to have this transaction done before we left Houston to drive to Irving. The process took about 30 minutes from me submitting everything online and the deal was final. We drove to Irving the same evening to receive our new car. The dealership I think was more excited for us than we were for ourselves. The entire Westway family were very professional and it made car buying painless from the internet salesman who had to leave a little earlier than when we arrived (but kept in touch with us as we were on the road and while were there on the showroom floor. To the finance manager that made signing all the papers a joy with many laughs. To the different people that didn't have anything to do with our transaction that was offering to take pictures of me and my family in front of the car with my phone. We were done and left Irving with our new mustang on a trailer headed back to Houston at 9 PM. And no one showed to be in a rush to get us out of there, knowing that they were about to close. I have purchased many cars before and I would say without a doubt that this was the BEST car buying experience EVER. I would recommend anyone, not just friends but anyone who wants to buy a Ford. It would be worth their time to purchase from Westway. By the way, I took the car out for the 1st time this past weekend and noticed that the driver side window had some type of deep scratches in the glass. Well, as you would might of guessed, I made the call and they are taking care of replacing the window with no hesitation. I'm SOLD!!!!


Great Service and excellent communication

5
NormanB on 12/03/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just had a 60K checkup and the service was great. I set my appointment online. Met my service manager who kept me informed as to the progress of the repair and any issues that presented itself.


Westway was the best way!

5
Mongoose on 11/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Price was great, service was great, financing was great and they have ice cream for you! I am VERY happy with Westway Ford of Irving Texas


A step above the rest!!!

5
Explorer Driver on 11/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently went to Westway Ford after visiting another dealer. The other dealer pulled out the sharpie and tried to start playing games with me. I really thought those days were over. So I looked up the next Ford Dealer. They got right to business looking at my trade and showing me the Explorer that I wanted. When it came to the numbers they came out with figures printed easy to read and understand. The entire car buying experience was awesome. The special touch was this store actually has someone go over the vehicle with you again so you can understand all the buttons and features. Thank you Westway Ford, Frank Ford, Luke and Jacky


INCOMPENTENT.

1
Daniel Medellin on 11/05/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

this place is awful. they should not be in business. I bought a new car there just for them to take it back a month later after we had a signed contract. they failed to notify me in a timely manner. they failed to pay off my trade-in now I have late payments on my credit due to their incompetence. the worst part is when they come to get the car they will tow it with no regard to your safety. they towed the car while my wife was in the car about to go to work. the general manager/owner is as incompetent as his employees. he is not a person that will not answer for his staffs wrong doings. he will not answer or return phone calls. avoid this place at all cost.


Review Westway Ford

4.7
Bev W on 11/02/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Westway Ford gets a big thumbs up for its excellent customer service and professionalism of its sales staff. Their attention to customer satisfaction is impeccable. Their commitment to customer service is apparent in everything they're willing to do for their customer. I recommend them highly.


Worth the trip!

4.8
cody.woods.735 on 09/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had been searching online for a 2011 or newer Ford F-150 FX4 with low miles in my price range. I found the exact truck I wanted at Westway Ford. I sent an email and was contacted very quickly. I live about 3 hours away and wasn't able to see the truck for about a week. I was able to put down a deposit and they held the truck for me for about a week. Megan, the saleswoman I worked with contacted me almost every evening to let me know that everything was good with the truck and asked if I had any questions. I finally got time to make the trip to see the truck and was very impressed with how clean and nice the truck looked. I decided to buy the truck and they helped me get financed for the payment I wanted. I ended up financing a little more than I wanted but I am still happy and think they did a great job working with my budget. I would recommend this dealership to anyone looking for a new or used vehicle.


Very dishonest and unethical practices

2
sp2104 on 09/20/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 4.0

We called about a specific car, gave them the exact stock number, and orally settled on a price, with the hope of trying to get it lowered once we came in. We spent about an hour back and forth on the phone, trying to save time and avoid all of the back office processes in the dealership. The sales rep that we spoke with talked to his manager and called us back with a final number. When we got to to Westway, they said, "Oh, because of all of the add-ons, this car is actually $1700 more than the number that we agreed on the phone." It was a terrible and dishonest thing to do, as with a stock number, they were able to check the add-ons and state the true sales price. We asked them for a final number over the phone and they outright lied. It wasted half our day and was a very dishonorable way to do business.


Horrible customer service

1.8
JV52988 on 09/19/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I kept receiving calls from this dealership. Whoever was calling me wasn't leaving a voicemail. So I went up to the dealership to trade in my car. I already knew I would be upside down. Told them I wanted to keep my payments the same. But lower my interest rate. Let me first say that Stacy, Mary, Zachary were the only helpful people. I called September 17th to look at a new mustang gt. Mary, or Stacy forward my paper work over to Candido. She said he would call me. Called back a few hours later. Because I never received a call. Got transfered to his desk. And left him a voicemail. Still till today September 19th haven't received a call. Came in September 18th at 11:30am. They sent my offer to the banks. At 3:00pm I had to leave for work. Still nothing back from the bank. Candido said I will call you before we close. Never got a call back. Also to add insult to injury he never checked on me the whole time I was there. Until I had to leave. September 19th called Megan the sales women I was working with. To ask if we found out anything from the bank. She said she would call the fiance manager and let me know. A few hours later never got a call back. Called Megan again. Said she hadnt heard anything. I finally had enough. No calls from the people that were suppose to call me. Damon called me to say they missed my call. Told him that no one has contacted me. He said come in and talk to him. Went to the dealship. Asked for Damon. They paged him. I was then met by Zachary Barnes. I explained the horrible customer service that has been going on. He said he would check on the status on my fiance app. Came back and said one bank said yes. But to a V6 mustang. Which isn't what I wanted. I told I was finally fed up with the run around. Told him to shred my application. I'm done with this place. Zach then told me that he would do anything to help. I told him if customer service was this bad trying to buy a car. What would happen when my car breaks down, or needs service? I don't trust this dealership. Bottom line customer service is a must to win my business. If anyone doesn't want that. Then please go to the dealship. Like I said there were a few people that helped. Horrible experience.


Friendly & Helpful Staff

4
Cannon on 09/15/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I recently contlemplated purchasing a new vehicle and although I elected to keep my current vehicle for personal reasons, I found the entire staff to be very helpful and friendly. Should I elect to purchase a Ford in the future, I will definitely do so through WestWay Ford.


Great overall service

3
Aaron Fowler on 08/25/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 1.0

I worked with Megan in used car sales and she was very helpful to me and my girlfriend. We both purchased cars from her and were able to get financed by their team. Very good service and were so happy with our purchase.


Service after the sale is horrible

2.8
David Henes on 08/18/2014

Customer Service: 1.0 Buying Process: 5.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

I have had a great experience with this dealership up until this past Saturday. I am out of town and had my oil changed at another dealership when it was brought to my attention that the deflector under the front of my vehicle was damaged. I was at the Westway dealership in Irving the last time my vehicle was serviced. I was in to have my tire plugged and I think an oil change and as I was going home from the dealership the hood started to shake violently. I then took the car back to the dealership the next day. I sat at the dealership for over 5 hours after 3 test drives, a tire rotation, and alignment. They finally figured out that it was the deflector under the front of the car and stated that a few clips were missing and that they had replaced them. So now I am in Houston with a torn deflector that is now zip tied until I can buy a new one. I called multiple times on Saturday to the quick lane in Irving and spoke to Eric. He informed me that he couldn't do anything for me without the car being there. There is more to this story but will explain more when hopefully some one contacts me. I am very disappointed with the service after the sale with this dealership and will think twice about buying a Ford or recommending this dealership or any of there services going forward. David


service problems

3.5
car fan on 07/15/2014

Customer Service: 1.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

The car buying was great, I even took out extended warranty, on my new 2013 ford, but the biggest problem is when you take it into service for the past 5 mos, it seems like the all ways running behind and that they say it take 2-3 days for them to look at it, so that means you is with out transportation. And i work 16 hrs days. I am trying to work with them but they cannot give me a day that i can bring it in for service no estimate time when they will get caught up. Don't get me wrong now when that bring my car to me they treat you like red carpet. But the biggest thing is just getting your car in for service. I am really thinking about going back to purchasing a Honda car because I never had this type of problem, If anyone want to know Lute Rily Honda is a great place to purchase and their service I never had a problem with them.


Most Wonderful Salesman Ever !!!!!!!

5
anniefannie60 on 07/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought my second car from J.J. at Westway Ford, Irving TX. Last year I purchased a used car from J.J. and was having some problems. After listening to J.J. for a short time, I was convinced, he had my best interest at heart. So I decided to buy a New Ford Fiesta . The first time I met J.J. he was brutally honest, extremely professional as well as listening to what my needs were, verse past "Car Salesmen" that were just interested in selling me a car. We discussed my financial situation and he sincerely focused on how to best meet my needs. Hey Folks.... wouldn't it be a wonderful experience when we go shopping for a new car if all salesmen were like J.J. I will refer everyone I know to him when they go car shopping . I highly suggest Westway Ford recognize his ability to build trust, a personal relationship and dependability all within the first 10 minutes and train all the rest to be the best such as he..... Very Happy Customer...


Absolutely Amazing

5
Taylor on 07/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Damon and his team of sweet and kind team members assisted my mom with trading in her lease and getting into a new car that she would eventually own. He was so fast we literally did the deal by text messaging. When we came in, everyone was so helpful and patient! We changed cars in the middle of the deal and even then, after the numbers needed to be changed, it really wasn't a bad deal as far as waiting. The car buying experience is usually a daunting one. This experience was amazing. I will ALWAYS go back to Westway Ford from now on and deal with no one but Damon and his team!


Red carpet treatment

5
Lori (customer for life) on 07/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you want to be treated like you are royalty and have the red carpet rolled out for you, then you need to go to Westway Ford to purchase your next vehicle. You need to deal with their 2 best salesmen Omar Soto and Damon Pompa. They really know how to treat their customers right and make them feel very important and at home. They will do everything in their power to give you the best deal on whatever vehicle you choose and they will make the process go as smoothly as humanly possible. So don't waste your time going to any other dealership, because if you do, you probably won't be treated as well as I was by Omar and Damon and everybody else that was involved in the whole process. Thanks again to everybody at Westway Ford, you are the greatest and have a customer for life.


Paris Mash

5
Ron M on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Paris Mash is an outstanding representative for West Way Ford. He is very professional. He helped me find the car my wife and I really wanted He gave us choices and let us experience what it was like to drive each model. Paris is very knowledgeable and answered every question we asked honestly and technically correct. We have bought several vehicles from West Way and have always been happy with the shopping help and service we received.


GREAT car buying experience

5
Randy on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a very positive experience purchasing my first new Ford Focus Titanium Hatchback at Westway last month. The customer service was excellent and the buying experience overall was exceptional. I have yet needed to come in for any reason. I am sure that when I need something Westway will exceed at meeting my needs. I will definitely return to Westway when I decide to purchase future vehicles and look forward to dealing with Damon Pompa and the other highly qualified staff.


A new kind of salesman

4.7
heatherdell on 06/08/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0

Thank you Cory Williams for helping me purchase a new Ford Fusion for a price I could afford. If you need a new car - ask for Cory. He won't steer you wrong and will help you get the car you want for the price you can afford. Westway please hire more salesman like Cory. He provided great customer service. I didn't feel pressured or like a $ sign.


New type of salesman

4.5
heather dell on 06/08/2014

Customer Service: 4.0 Buying Process: 5.0

Thank you Westway for hiring Cory Williams. He was a great salesman and I left with a new car. I will say that if I had had to deal with someone else I would not have bought a car. Cory was friendly and really listened to what I was trying to accomplish. He made it work. Please hire more salesmen with his ethics.


Update to my last review.. Too many problems

2.7
Nathan Kindle on 05/28/2014

Customer Service: 3.0 Buying Process: 1.0 Quality Of Repair: 4.0

At first things were great. Bought two cars, problems with both. One used 2012 mustang. Had a dent that you could only see at certain angles, eventually they fixed it, ( Why would you have this on the lot for sale, Why would you have it in ads with the same dent) Month later while replacing a side marker light found that the bumper reinforcement bracket is broken( you wouldn't see it as the bumper looks fine but once you put pressure on it like to change a bulb its weak) taking it back in for service. Bought a 2014 Taurus, had a dime sized chip in the paint on the lower bumper and the display in the car not functioning correctly. They fixed the bumper looks great but later found they did not fix the display will take it back later when we have time. They screw up the payoff of our old car and sent the payoff to the wrong company. Sales person who help us is no longer working there. Was promised a referral check, haven't seen that asked x3 about it. Now very unsure about the mustang which I bought as a graduation gift to myself. Had started saving for the 2016 model for my Masters degree graduation present because i loved this car so much, now i dont trust westway and not sure about ford.. will be trading this car in for a Chevy Camero as soon as I can. As I said before in other reviews not asking for anything special, just what they promise and advertise and what i paid for that's all. I was ready to be a loyal customer, I was patient with all the small problems, but now with this bumper issue I wonder if they do any inspections on their used cars, I wonder if they inspect the new cars, I wonder if I should have got they mustang at grapevine or just got the Camero to begin with.


Mislead on services promised

2
Btepera on 05/23/2014

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I had purchased a used GMC Denali, and upon arriving home (approx. 2 hours from Dealership) i discovered the cruise did not work and that there was a problem with a headlight ( had moisture in sealed unit) I immdiatedly calledthe dealership and was "routed" around till finally i was given to a Voice mail. The next day I responded to an e- Mail from Mr. Hankins and explained my situation. I was referred to Stephine, who assured me the issued would be addressed. Approx. a week later I brought the vehicle in, and was referred to Megan. After approx a week with no contact I called and was informed that the vehicle had to been sentto a GM dealer to "read the codes". Several days (approx 1 week) later I called and was informed Mr. Schumate was handling this issue, he told me the vehicle had been taken to the GM dealer that day. Approx 4-5 days later ( when I called) he told me that the vehicle was still on a waiting list. Finally after approx. 3 weeks, i was told i could pick the vehicle up it had been fixed, but the dealership would not replace the headlight. When i E-mailed Mr. Hankins, he "offered" to "unwind the transaction and refund our down (did not mention how we were to replace transportation as we has traded in a vehicle) this was the only option offered. On the return trip (home) i discovered the cruise did not work and immediately called Mr. Schumate, he indicated he did not know there was a problem with the cruise! He told me to take in to a local GM dealer and have it fixed using the extended warranty (6mo) i had to purchase as a condition of the sale ( this has a $100 deductible). I have left three Voice Mails with no return calls.


2014 Mustang

2.8
Colin on 05/05/2014

Customer Service: 3.0 Buying Process: 3.0 Quality Of Repair: 2.0 Overall Facilities: 3.0

I bought a 2014 Roush RS Mustang with 11,800 miles on it for my wife. The only thing I'm satisfied with is the price I got on the car. The car had a horrible smoke smell and they had it displayed on their used car showroom floor. They had to use a special machine to try to take the smoke smell out. After having the car three days, you can smell the smoke again. I'm going to have to take it back to have them work on the smell. They have me a loaner truck (one that they were selling) the day I bought the car because they were working in the smoke smell, and the loaner truck had smoke smell as well. The Mustang was clean on the outside, but it wasn't detailed inside when I took delivery if the car. It also only had 3/4 if a tank of gas when I took delivery if the car. I've been getting the run around about where the 2nd key is, and they still haven't found it.


Deal With Megan F.

4.4
nathan71 on 05/02/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Bought two cars in less than a week. Had some issues but the staff seemed like they really wanted to do right by us. I found Megan Figueroa and the owner to be great. Megan always was polite and helpful even though I know we were a pain in the butt with our request and questions. Thank you Megan and we will refer people to you..


Love our sells person.... call Megan Figuroa

4.5
Nathan,Roger on 05/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Megan F was great. She got us in two cars in one week. we had some problems but she went out of her way to help get them fix. Other sales people tried to get us to downgrade what we wanted since we wanted to stay in a certain range. Megan simply made it happen. I am not an easy person to deal with but she always kept a smile regardless of my request, which is why we bough two care in less then a week. Alex the finance guy was great too and even put up with my no I'm not paying for that attitude and did it with a smile. We had a few repair issues but they got worked out with a few conversations. I plan to come back in a couple years to upgrade my car.


Awful Service

1.5
Amanda on 04/30/2014

Customer Service: 1.0 Overall Facilities: 2.0

I went in to look at a Ford Edge. I dealt with Mo who is over the Internet sales. He was extremely rude! He also would not let me look at the car I wanted to buy. He just kept pushing me to buy a car I did not want. When I wouldn'tgive in, he would get an attitude. I finally just left. I will not return to this dealership!!!


great experience

4.7
Thierry SL on 04/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Probably the easiest car buying experience I ever had, they made everything easy and smooth. The price seems right, I don't feel battered to get the last penny out of me.


Great customer service

5
Kenisha on 04/05/2014

Customer Service: 5.0

I'm browsing to get me a new car. A car that I'll be getting on my own. And I reached out to them and got a response within minutes via email. I had questions for them an they helped me out right away and responded back quickly. And over all I have to say the customer service was good to me. I definitely will refer people to the dealer ship. I hve a few more options to look at but I think ima be purchasing my car here :))))


Five Star Service

5
GregoryGarlett on 04/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had two experiences with John Crecy and Westway Ford's service department recently. The first was with a faulty ignition on my month-old Ford Edge. John did his absolute best to get my car repaired as soon as possible. He frequently updated me on the progress while I waited and was just overall very friendly. The second experience was getting an oil change and tire rotation. Again, Mr. Crecy was unbelievably personable and friendly and made sure the wait was as minimal as possible. The complimentary car wash and vacuuming was definitely a nice added bonus. The facility overall is extremely nice and updated and provides a very comfortable waiting area complete with complimentary Starbucks beverages. I can not speak to rest of the dealership, but if they are half as courteous, competent and efficient as the service area and Mr. Crecy, I can't imagine having a better experience anywhere else.


This is, well, an interesting story to say the least. I...

1
Jpcoffaro on 03/24/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This is, well, an interesting story to say the least. I went in on Saturday 03/01/2014 looking for a Ford F-150. Sales guy was extremely helpful, pulled the truck up, test drove and went on our way. Came back, spoke about numbers but I wasn't convinced so I left and came back again on Monday, 03/03/2014 to follow up/finish up. Was there for about 5 hours, put $1,500 down (this is key) and signed all of my paperwork. I left that day with the understanding (no reason to think otherwise) that the deal was completed. Why else would one sign paperwork? I spoke to Joseph Lopez first and he got the deal with American Eagle Credit Union. I liked the financial institution and the interest % so I was good to go. I signed everything, paid $1,500 and left with a new Ford FX2. Fast forward to Friday 03/07/2014. I went to get my mail and in the mail was a denial of loan letter from AECU. I thought that was odd considering 4 days prior I had signed with the same institution. So I called my finance guy and left a message. IN the mean time I checked my credit (I have a monthly service I pay for) and to my surprise, on 03/07/2014, Westway Ford pulled my credit THREE TIMES. If I sign paper work on Monday 03/03/2014 how is it that 5 days later my credit is pulled? I called up and spoke to the finance department and they assured me that everything was done. Fast forward to the following Wednesday, I get a call from my finance guy saying that "I'm not sure how this happened, but your deal never made it to funding". I already knew something was up and this was my confirmation. He asked to give him another day to review everything and I said "No, I'll be bringing your truck back". I headed up there and the GM Ali Benli apologized and said it was a mis-communication. Apparently, Joseph Lopez was fired on Monday 03/10/2014. I would assume because he did deals like this where he puts a customer in a vehicle for 10 days without getting it funded. When they brought my truck around to the front, it was filthy, had marks all over the windows from the guys in the back waiting to detail it. I waited another 30 minutes for them to clean it and bring it back around. My biggest thing with all of this is that I had to find out that the loan was denied, not even a phone call from Westway because they were trying to work the deal behind my back. The fact that I signed paperwork on Monday 03/03/2014 and on 03/07/2014 they ran my information without even a call to me about the deal. If I were Westway Ford, I would be embarrassed. Embarrassed because the "owner" of Westway Ford is a "face" in the Irving community. Showing up at High School Football games, holding events at the dealership, etc. I've written this review, I'll write another on google reviews and I'll be emailing the Texas Attorney Generals office to attempt an investigation into the way Westway Ford handles their finance department. By that I mean mishandles.


We Love Our New Ford F-150 Truck!

5
Tim & Penny Miller on 03/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have purchased our first very special lifted 2014 F-150 truck at Westway Ford. We were very pleased with the entire transaction and the outstanding treatment of the entire staff of the dealership. Ralph Cotnoir answered all our questions, never made us feel rushed or pressured about making a final decision to purchase our truck. Ralph had the capability of making us feel like we had been to his office and worked with him on several occasions before, when in fact it was our first time meeting him. He introduced us to the rest of his staff as though we were a member of his family and he was offering to help us make a super deal. Everyone we know will be recommended to visit Westway Ford and we would highly recommend they ask for Ralph Cotnoir. Ralph will offer a comfortable atmosphere and do all he can to make sure whatever vehicle they choose, when driving away they will feel they have gotten an exceptional deal on their automobile purchase.


New Westway, same terrible service.

3.3
John on 03/06/2014

Customer Service: 3.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Unless you're at the mercy of a warranty don't get your car service here! !! Sure nice facility, but same slow techs and wait time is ridiculous. I go cause of proximty, but Grapevine Ford here I come.


New 2013 Ford F150

5
Jon on 03/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

There are a ton of leftover 2013 F-150s on the market and I thought it was time to get a good deal on a new truck. Westway had a great selection; and I purchased a Platinum edition. Right from the start Corey was on point. He even stayed after the dealerships closing time, and long after we had bought the car to make sure we were pleased. Different from other experiences I have had, the Westway team walked me and my wife through every aspect of the car and covered every feature. They seemed as excited about me having a new car as I was. If you want a stress-free and enjoyable experience go see Corey.


Great Place To Buy

5
Ford Explorer Owner on 03/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I recently purchased a 2014 Ford Explorer from Westway Ford and glad we found them over the internet. If your in the market, look for the guys by name. They definitely make buying a joy!! Check out Cory Williams to find the car for you (great guy), D'lon Johnson to help finance (very knowledgeable), and Magan Lynch to see how to ride in style.


Excellent!

5
Johnny on 02/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My second vehicle at this dealership. I came back because of the customer service here. If you guys are in the market for a Ford, look no further. Come see Cory Williams and his team and they will work with you. My first vehicle was a 2013 Taurus. Just got a 2014 mustang and will most likely come back for an explorer in the near future. Hands down, best dealership I have come across.


Great Car Buyng Experience

5
Marvin C on 02/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my new car from Westway Ford in December 2013. I spoke with Damon Pompa over the phone to let him know exactly what I wanted. He set everything up to perfection with no hassle. He almost had everything done before I showed up at the dealership. Upon arrival at Westway Ford I was greeted at the door met Damon in person, was shown where I could relax while waiting for some last minute details to my new car. Every person I met at Westway Ford was excellent. But Damon was my sales guy and he went above and beyond to make this one of the greatest car buying experiences I've ever had. I would definitely recommend Westway Ford and Damon Pompa for your next vehicle.


Most disorganized and bad experience ever

1
Disgruntled on 02/16/2014

Customer Service: 1.0 Buying Process: 1.0

Don't contact this dealer via cars.com. They will keep calling you and calling you with no knowledge that you already spoke with them. I talked to the first person who called me and I went in to the dealership to look at the car. Then 5 more people called me over the following week to ask if I wanted to come in and see the vehicle I inquired about. They had no clue I had already been in.


No nonsense

5
Maria on 02/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought F150 last weekend, it was a very straightforward deal and experience with everyone from the internet director to salesperson to finance. I would recommend this place to anyone who wants a no nonsense car buying experience. By researching online and talking to one or 2 dealers, we know exactly what we want including trims and even the stock # and the $ amount we want to spend to get it. When I called and I was connected to Daymon, I told him I don't have time to beat around the bush and we're ready to take a new truck home that day. I asked what's the lowest he can give me for the specific stock #. He gave me his lowest amount and when we arrived to the dealership and decided on moving forward with the transaction, he stood by the agreed amount without any newly revealed additional fees. Eddie Mesias, who showed us 2 vehicles, was good to work with. He is courteous, knowledgeable, patient, and not a high pressure salesman.


This guy had his sales man call me and call with a low...

1
caya1422 on 02/07/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This guy had his sales man call me and call with a low price over and over. Once I went in the price changed and the sales man and other manager would not come around and let this ALI guy give me another price. Which was a lot more and was very rude about the whole deal.. bad way to do business. .thanks for wasting my time


richard

1.8
Richmctx on 01/30/2014

Customer Service: 2.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

very disappoint I bought a truck from themand they told me that it was bumper to bumper warrantywhen I took the truck in for repairs they told me that the repairs were not covered pretty much lied to me I would not recommend this dealership I will never be back


Bottom line, nothing else needs to be listed,,I let my...

3
Rhodes on 01/28/2014

Customer Service: 4.0 Friendliness: 4.0 Pricing: 1.0

Bottom line, nothing else needs to be listed,,I let my wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see if its time to do the transmission filter and fluid change....My wife is clueless when it comes to doing tasks like these,,and spending my money..that's my problem,,but I think that the bill she brought home ,should be of interest to the general public,,remember now ,this was a oil change,, and a check to see if its time for the transmission maintenance,,,,, $269.00Now of course with out looking at any of my records,or even asking,,the transmission work was done,,,this program seems to operate on the ( if they don't ask,we won't tell ) it's something they can put on the ticket, and charge for...Then there is the ticket,that is so itemized it should have lines for going to the bathroom,having to bend over to pick up a tool,walking to the water fountain,taking a part out of the box,,,,it had check marks all over it,,,,So by all means you can trust "WESTWAY FORD" dealership to take care of your vehicle ,,I didn't buy my truck from them,,maybe that's why my oil change was so pricey


This was the best car buying experience I've had, so...

4.8
nigelsmith on 01/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the best car buying experience I've had, so far! From the moment I walked in, I was greeted with a friendly smile and hello. They listened to what I was looking for, instead of just talking or trying to force something on me that I didn't want. Jesus and Ehab helped me to find the perfect car for my family. They love it. I live over 40 minutes from West Way, but because of the service I received I will gladly go back for my next car and to get service on my current one. If you are looking for a Ford and want the best car buying experience of your life, you have to go to West Way. Oh and the renovation is off the charts, too. I almost didn't want to leave.


Very Upset!!!!

1
Upset buyer on 12/12/2013

Customer Service: 1.0 Buying Process: 1.0

I called on a Saturday morning to see if a car I had seen online was available. Devon answered, told me it was and that he would have it ready for me when I came. I set up an appointment and showed up ontime. I first want to point out that I drove out on the ice after a storm so the roads were very dangerous, I also did express this to Devon and told him I did not want to waste my time or his. He assured me the car was there and would be waiting for me. When I got there they could not locate the car. They tried to get me to fill out fincance paperwork BEFORE even showing me the car. While they were looking for the car they tried to get me to look at other cars. I was very clear to Devon and his manager that I only wanted to see the pilot and if they didn't have it not to waste another minute of my time. They came back after 37 minutes and told me the car was in the bay getting inspected. I asked why if they have had the car online for over two weeks and the manager gave me a horrible excuse about needing to wait until they fund a loan before they can touch the new trade ins. When he saw I didn't buy that they tried to give me a story about the car having a scratch on the fender. When I started asking them to explain the damages they said there was none. I went around in circles with the manager because I wouldn't buy into his excuses. They finally said the shop locked it and they had no access to it. This dealer is horrible. I see on past reviews this is not the first time they pull this stunt. I will never go there again.


Great truck buying experience!

5
Karen Allen on 12/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were searching for a specific vehicle for my husband online and came across what we were looking for at West Way Ford. They immediately contacted me about my inquiry and were so easy to deal with. Damon Pompa and Ralph Cotnoir were awesome! We live about 3 hours from their dealership and were on a tight time frame the day we drove over. They were very sensitive to our needs and had us in and out of the dealership in no time. I also want to point out something that really made an impression on us...they gave us a trade value by phone, agreed on a selling price and everything was ready to go when we arrived. Even though the vehicle was for my husband, they treated me with the utmost respect and had no problem dealing with me. As a woman, I know that is not always the case. Everybody at West Way Ford really seemed as though they valued us as customers! It was a great experience! They even checked to make sure we made it home safely:). I only wish they were located closer:). I will definitely refer business to them and can honestly say that we had the best car buying experience that we have ever had at West Way Ford ...and my husband will vouch for the fact that we have bought way too many cars over the years! Big thank to Damon, Ralph and everyone at the dealership!!!


JJ has gone over and above for me and is still so helpful...

5
Abanks75062 on 12/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

JJ has gone over and above for me and is still so helpful even after he sold me my awesome car!! He deserves a promotion!!!


They really catered to me and my financial needs!!

5
Pastor H. on 12/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I looked online for a decent deal and found one from Westway Ford. I emailed them and they promptly called back and that's when I went into the showroom to see JJ Kinzbach! From the very beginning, he was really easy to work with, he went through all the options I can afford, and he actually sold me a car that was better than I expected which fit EXACTLY what I can afford. He really went out of his way to cater to me and to fit my financial needs. It was such an awesome experience that I have already told my family members to go directly to JJ and I also told my church friends all about him and Westway Ford. There's a reason why the cars that are posted on the internet get sold fast...It's because of people like JJ and his entire team who works really hard in getting you into the best car for you. This was one of the best experiences for me and I would do it over again 1,000 times over.


They really care about the customer as I felt very cared...

5
howardyoon on 12/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They really care about the customer as I felt very cared for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experience the care and attention that I got from him!


Great service and honesty

5
Wade on 10/19/2013

Customer Service: 5.0 Buying Process: 5.0

Damon was awesome and worked diligently to get me what I wanted. Went out of his way to assure me I was getting a fair deal.


Great Buying Experience

5
RKerr on 10/18/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks to Damon Pompa I can truly say "I had fun buying a new car!" Wonderful experience from looking on the lot to driving off the dealership floor. Excellent service and friendly staff in all departments.


All around great dealership

5
Melanie on 10/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased my 4th new vehicle from Westway Ford. This dealership will go above and beyond to make sure you are satisfied. At every purchase, I told them what vehicle I wanted, what I wanted for my trade and what payment I was looking for. Every time they have been able to make it happen. If you're in the market for a new/used vehicle stop by and see Damon Pompa. Best customer service you'll receive from any dealership.


Great deal on the truck I wanted

5
Art - GEAUXTIGERS on 10/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just purchased my 5th vehicle from Westway Ford. It is always the same pleasant experience. I researched what I wanted on the internet and then contacted the internet manager. We made the deal on the phone for the truck. All I had to do was drive the car their that I was trading in so they could give me an estimated value for the trade in. The entire buying process took no more than 1-1/2 hours. I have used the same salesman for all 5 purchases and appreciate the attention he gives me when I call. I wouldn't think of going to any other Ford dealership in the DFW area. The service department is as good as it gets. I just took one of my vehicles their yesterday for an oil change and had no appointment and was out in less than an hour. Thanks Damon and Thanks Westway Ford


Always the best!

5
Eli on 10/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I absolutely LOVE Westway Ford in Irving! I have been shopping with them for over 10 years! I still remember the first time I ever happened onto that lot back in 2003, the staff was amazing and I remember driving out of Westway like I was a super star. Since then, my family and myself have purchased at LEAST 10 cars from this amazing team. If you havent been on the lot in a while, it's DEF worth a trip up there. The renonovations to the building are AMAZING! Last time i was up there to have my tires balanced the associate who helped me even got me a carwash! The customer service and great deals are why I will keep coming back to Westway. Actually, I have an oilchange scheduled later this week! I wonder if 102.9 will be out there again? The staff always has something exciting going on...cant want to see what they are up to this time!


False Advertisement

1
Shelby Gt 500 Buyer on 10/16/2013

Customer Service: 1.0

My husband and I have been in the market for a Shelby GT 500 for quite sometime, today 10/16/2013 at about 9:00am we were browsing on cars.com and came across one listed $62,659 by Westway Ford. I also went to the dealers website and confirmed that it was listed exactly the same.( We printed out the dealer and auto-trader ad) It had the Recaro Seats, SVT Track Package, Shakerpro System, and Navigation. Basically ALL of the options we are looking for. I called to check the availability of it and was told that it was on the showroom and that the price on the internet was correct and ask the salesman to confirm the features on the vehicle. I never was called back. So my husband called and spoke with Ernest. Ernest told him that it was available and that the price was correct, then I assume after the sales manager or whomever is over the Internet department realized is was an error lied and told us that the vehicle was sold. When two salesmen had already confirmed its availabitlity and that the price was correct. So after being extremely aggravated and getting the run around, I called and ask to speak to the General Manager who said his name was Ali. He then said the car was there and was still for sale and that he would sell the vehicle at a $1000 over MSRP I basically laughed and told him that I did not believe that was the proper way to run a business. He reassured me that he was getting the price corrected on the interenet, which was beside the point and offered no help or a possible resolution. I then called the corporate office and was asked if I had spoke with the General Manager, I said yes and told the lady Ali's name and once again I was lied to the actual General Manager is Barton Hankins. She gave me his direct number of course no answer, so I left a voice mail and still have not been called back. My husband and I are very serious buyers and were hoping to do business with Westway Ford, so far I am very displeased with the service I have received and I have not even stepped foot in the dealership. This is the exact reason why people hate dealing with car dealerships and the whole car buying experience in itself.


I purchased a used vehicle several months ago. There were...

4.4
mccsumer7 on 09/11/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I purchased a used vehicle several months ago. There were some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any future issues arise they will be met efficiently.


JJ, Ali and Luke were extremely friendly and very...

5
shaldar on 06/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

JJ, Ali and Luke were extremely friendly and very helpful. They tried their best to understand my stand and get me my car of choice within the financial range I planned. Not only this, even after the deal was done they have been up-to-date with my post-purchase formalities and are in contact with me whenever I need them.


Whatever you do, do not go to this dealership. I recently...

1
Joiesmom on 06/21/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Whatever you do, do not go to this dealership. I recently bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to resign it because they had a date wrong. They changed the amount on the car and charged me another 3000$ The second car they added 3 months on to the loan time to hide the extra 3000$ they charged me. There financing dept is excellent at manipulating the numbers and paper work to fool you. Now i cant get them to honer or cancel the warranty they charge us an extra 5000$ for. The cars are already falling apart, and the nothing electrical works properly. I cant even use the voice controls and the GPS sends me to dead ends and sometimes no where. This is the worst vehicle i have owned. I will never buy from any ford again!!


Great Buying Experience

5
Keith on 06/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought my new F-150 from Westway and couldn't have been more pleased with the whole experience. Buying a vehicle is exhausting (for me anyway), but the folks I worked with and the new facilities made it comfortable for me to take my time the day I made the purchase. I sat in a lot of trucks and asked a lot of questions, and never felt like I was being upsold to a more expensive purchase. I even took some time to drive down to the Toyota lot down the road for some comparison, but it was impossible to beat the price that Westway had to offer. I don't plan on going back anytime soon because I'm going to drive my new F-150 into the ground (figuratively, of course). But when the time comes, I'll be going back to Westway for sure!


JJ handled all of my questions and set me up! the...

5
bdk005 on 06/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

JJ handled all of my questions and set me up! the facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! great guy!


From the moment I arrived at Westway Ford, I was treated...

5
dvalcourt76 on 06/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I arrived at Westway Ford, I was treated as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel very comfortable right from the beginning. I felt like I was sitting with a friend who was listening to what I needed not wanted. He was Fantastic from start to finish. He was very informative of all the different Ford models that they offered and gave me an extensive test drive on the first car I drove (ended up being the car I chose to lease). JJ was never too forward and never put pressure on me the entire time I was there. I felt extremely comfortable throughout this entire process with JJ and would definitely recommend to go see him if you are interested in leasing or buying Ford. The dealership overall has such a large selection of vehicles that this would be the place to go if you are looking to purchase or lease a Ford. Grade A service from the time I walked in through the time I walked out as well.


Had an horrible experience at westway ford Jose duran...

2
dspeedc on 05/16/2013

Customer Service: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Had an horrible experience at westway ford Jose duran called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the vehicle i was interested in was not processed or detailed. he would not speak to me and they stuck me with another sales person he also failed to contact me to tell me he had canceled it. i stay 30 miles away in another city. It was a waste of time and gas they wanted me to come back another day and drive another 60 miles total when it was ready. When i asked why it was canceled to another sales persn his response was jose thought i wasnt coming because i asked for pictures of the vehicle. Which i did not know that asking for pictures of a car ment to cancel an appt.This dealership is more worried about money thing looking for and putting the person in a car thats gone suit their needs and life style. They dont take the time to get to know the person. the first thing they say is what can i do to put you in this car today. or lets sign paperwork then we can talk about that. Everything is a pretty penny to them. Jose duran has no respect for customers and is very unprofessional even after this happen he never apologized or even spoke with me since. I should had read these reviews first i see a couple of people who had the same experience i did with jose duran.


My father had purchased a vehicle 2 weeks before he...

5
Brockway1 on 05/16/2013

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My father had purchased a vehicle 2 weeks before he suddenly passed away. I had a list of minor items that needed to be done on the vehicle, most had been done. 2 months after my Dad's death I realized that we did not have the code to the door. I spoke with Harves Grammer, sevice manager, and he told me that the code would have been written on a business card. Harves went on to tell me that if I was unable to locate it he would help. I went to the service department and Harves was so polite. He spoke to someone that pulled the code up and he even went to my vehicle and changed it to something easy for me to remember. Then, he showed me how to work the buttons to lock and unlock all doors. He was so polite and never acted like I was bothering him. Westway Ford is lucky to have employees like Harvis Grammer!


After a bad initial experience, Dan called and refunded...

3.6
meystingray on 05/10/2013

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 4.0

After a bad initial experience, Dan called and refunded me most of my money. I've heard storied about dealerships being overpriced, and I was afraid this place confirmed that, but Dan seemed very fair in resolving my problem.


Great customer service and sales department! Zach was...

5
tknierim on 05/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service and sales department! Zach was very helpful and the finance department also was great in explaining our options for warranties, payments, etc.


Amazing dealership resulting in an amazing experience. ...

5
adcock31 on 05/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing dealership resulting in an amazing experience. All employees are very friendly and greet all customers they encounter warmly and makes sure they are being taken care of, but Stephanie, Ali, and Zachary were especially great. They all went above and beyond just going the extra mile to make sure their customers are happy and treated fairly. I look forward to visiting the dealership even for my maintenance checks because its such a comfortable and friendly place to be, a description not usually associated with car dealerships. Zachary is a fantastic salesperson and person. Very energetic and friendly, as well as knowledgable about the product. He never once tried to push the sale or make me feel like I was being forced into anything. He made sure I got the best price possible for what I wanted, and he made me feel that my satisfaction was more important than the sale for him. It was the best car buying experience I have ever had and I have already recommended him highly.


I recently began a search for a new 2013 Ford Explorer...

5
jkedslie on 05/08/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently began a search for a new 2013 Ford Explorer and contacted all known Ford dealers in the DFW area with my requirements. Upon reaching out to all these sites only a few responded, and even fewer with persistent, accurate and polite information. Anthony Johnson from Westway was the cream of the crop. He was very direct, polite, and responsive in all his communications. His offers were reasonable and below almost every other dealer in the area. He made the shopping experience pleasant and uncomplicated, and while I ultimately made my final purchase elsewhere because of a lower price, I would not hesitate to deal with Anthony again or recommend him to other customers. He's a consummate professional and doesn't play games. This is to be highly commended in a business where many are elusive, deceptive, or downright dishonest. Thanks again to Anthony Johnson for a pleasant and uncomplicated new vehicle shopping experience!


Friendly , fair , easy to work with

5
Jim on 05/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have worked with Damon Pompa on several deals over the years..... He is easy to work with and gets you the fairest deal available ..... I have referred several friends to him and all have had a good experience working with him and the staff at Westway.


Wanted to commend Zach Barnes and the staff at Westway...

4.8
sazacmi on 05/06/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Wanted to commend Zach Barnes and the staff at Westway Ford (Irving, TX) for their outstanding internet sales response and on site customer service. They were professional & courteous. Although the highway in front of the dealership and dealership itself is under construction, the showroom was clean & inviting. Employees even stood at the dealership entrance to guide customers into the lot. Zach was prompt in his response to any inquiries and provided us with the professional service a customer should be afforded. This was heads and tails above the sales service we received at another Ford dealership which is closer to our home but after 3 visits we left, very unhappy (even after previously buying another car there). For our next Ford purchase our first visit will be at Westway. Thank you Zach.Luke walked us through the financial process as expeditiously as one can :) He answered our questions and responded to any questions we had in a professional manner.


This young man was amazing with getting me into my dream...

5
marcjk44 on 05/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This young man was amazing with getting me into my dream truck! He is a no non-sense, very posotive, professional salesman. I felt very comfortable from the begging to the end. I would send my family and friends to Zachry any day of the week!


Zach was by far the best salesman I've ever met. He...

5
Klressa on 05/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Zach was by far the best salesman I've ever met. He was courteous, personable and had my best interests in mind when helping me choose a vehicle. I'd definitely recommend Westway and ZACH!


Zach was extremely friendly and professional. He got...

5
jeffveytia on 05/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Zach was extremely friendly and professional. He got right down to business and listened to my needs and concerns. I was at another dealership earlier but felt like I was just a number to them. I am so glad I came to Westway Ford today. Zach is the #1 reason I purchased a vehicle today. Definitely ask for him if you are looking to purchase a new car.


Best in the business

5
Argel Flores on 05/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I find it hard to believe that there still people with integrity and morals in the car business but today I found a place that not only give you the best customer service but honors their word!


Great service and followed through with promises....

5
Frankiejedge on 05/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service and followed through with promises. Completely satisfied with Westway Ford. Omar was a great sales person and his boss Damon went the extra mile to make sure I was happy.


$22,362

Mileage: 68288

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Irving, TX

Engine Type: 235 hp 2L I4

$72,222

Mileage: 5951

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Irving, TX

Engine Type: 400 hp 3.5L V6

$40,220

Mileage: 0

Color: Other

Transmission: 10-speed Automatic

Body Style: SUV

City: Irving, TX

Engine Type: 2.3L I4 16V GDI DOHC Turbo

Go to all dealer listings


® 2024 CARSDESK. All Rights Reserved.