Tempe Honda

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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Do not buy here!

1
SB3425 on 11/29/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I never leave online reviews, but this time I just had to. I'm a single mother of 4 kids. I bought a used Honda Odyssey at this dealership in June of 2016 for $12,000.00. The vehicle came with no warranty, but I felt confident getting a reliable car when buying directly from the Honda dealer. Since I bought the car, I already had to take it to the mechanic several times. The air conditioning stopped working just 2-3 months after I bought it and had to get it fixed. In October, all the gauges and dashboard stopped working and the van started to make strange noises. It had to be taken to get fixed again. Beginning of November it started shaking very bad and ended up at the mechanic for almost a week. After it was fixed, it started shaking again and had to be taken to the mechanic a 4th time. Now, it's shaking again and it sounds like something is rubbing against something else when driving on the freeway. We reached out directly to the general manager, but have not received any response. I don't know what to do. I can't afford constantly fixing it. Now I am stuck paying a vehicle for several years that doesn't work properly?


Professional, fast and friendly

4.8
Kelsey Marie on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Ask for Woody. He was very friendly, fast and helpful. I really appreciate the time he took to listen and assist me. The rest of the staff was also very accommodating. I have been to other honda dealer service centers and never had such an easy experience.


Tempe Honda

5
Saad on 09/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The sales manager was so cooperative and very helpful in helping us have a great car


RIPPED OFF AND DECEIVED

2.8
M.M on 08/31/2016

Customer Service: 2.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 1.0

Very disappointed with my first car buying experience. Bought an over $20 K 2014 Cr-V I was told the car would be great for a mom with two young kids, Reliable, it would rarely brake, blah, blah. The car still has 4 k bumper to bumper warranty and about 30 000 more miles for the included warranty (don't know the name). After more than 3 long hours at the dealership, I finally got to meet Ed, the finance guy. He made sure I felt concerned about my car breaking and me not having the Extended Warranty. He said, my A/C would cost me $1800 to fix if it broke, and came with all these scary numbers that my car would cost to fix! Guess what? My kids were hungry, tired, annoyed after bring there all afternoon and I was exhausted....so I agreed to purchase it. He even mentioned that the sales man used the employee discount to give me a discount that I still cannot find on my documents. I was offered $2500 for trade in and ended up getting $2000 because they were going to fix the $100 radiator plus the $100 cost of labor??? SO where the xxxx are the other $300???? I didn't know what a Low Jack is but when I signed the docs I saw it was on he price, I learned a day later that they just put it and included it on the price without asking if I was purchasing it. Of course, they saw the naive mom desperate to buy a reliable car right? I bought the car last Saturday, called them on Monday to ask to cancel the EXTENDED WARRANTY, the sales man said, he would call me, never did. I ended up leaving work and paying for after care for my kids to go and see the people at Honda in person. I was sent to see "Ed" the finance guy again. He was no longer super nice, friendly, Ed. He said I could cancel the EXTENDED WARRANTY but I would not be able to get the money on my pocket. Ed said it would go towards my principal in a couple of months. He was dry and annoyed. Just FYI, those extended warranties now I know, you can buy them if you really need them for less than $600. In my case the total cost for the warranty after the term of the loan would be costing me nearly $2700 with Honda Tempe (their back end profit). Here is the million dollar question: If you kept telling me how amazing and reliable my new car was going to be, especially because it is a Honda and SO NEW, why did you insisted NON STOP on me buying an EXTENDED WARRANTY when the car still has so much warranty left?Rather than feeling happy for my new car, I feel so stressed about the enormous amount of a loan I ended up with. I put $10,000 down payment and they still ripped me off. And here is the best part, they told me my old car was so old it was going to go to the auction. GUESS WHAT? They already have my Ford Escape on their website for sale for over $5000!!Liars.


Great car buying experiance, Dailynn Daniels was the best!!!

5
Shane K. on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I shopped around for over three weeks and Dailynn Daniels from Tempe Honda gave us the best deal!! This was the easiest car buying experience ever!! I would recommend to friends and family.


Tempe Honda Purchase

5
Jeff & Michelle on 08/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales person Saad Al-Hashimi provided a lot of details to make an easy decision for this purchase. Great attitude. He was very easy going and followed up the next day to make sure everything was going OK and if we had any questions about the car. The entire staff was great to work with.


First New Car Buying Experience

5
theorymatt on 07/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did all of the research and quoting via email, and made an appointment to purchase the vehicle my wife had selected. I got there and the vehicle was ready, and all the terms were exactly as discussed earlier. After everything was done and we were ready to drive off, I noticed a single item on the vehicle I had not noticed before. It was entirely personal preference, I would not have noticed had an exact model not been parked immediatly next to it. I asked if I could have it changed. Keep in mind that my wife's iphone is already paired to the bluetooth and the car is running ready for us to leave. I would not have felt bad at all had they said no. Instead, the service manager was brought out, he took it back to the service bay, and 25 minutes later I left with it exactly the way I wanted it.I had put off this needed purchase because I was dreading the process so much. Had I known that the process would be this easy, pleasant and straightforward, I would have purchased much sooner.


Amazing buying experience

5
Martha199468 on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to say it has been one of the best buying experience for my family. A big shout out to Robert Ramos for making it run smooth and simple. Couldn't have asked for a better person to help us out with our purchase. All the staff is amazing and do take care of their customers very well. If you are looking to purchase or lease a car I really recommend them. You guys wouldn't be upset I promise!


GREAT CUSTOMER SERVICE & AWESOME BUYING EXPERIENCE

5
KAREN on 07/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

For being my first buying experience, I have to say Tempe Honda staff made it a great one! Robert offered his best customer service, was patient, and very knowledgeable. He made sure we walked out with the vehicle I wanted and that it was in perfect condition. All our questions were answered. Overall great experience, Im very happy I chose Tempe Honda!


Best car buying experience ever!

5
Jenniferdlt on 07/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best car buying experience ever. I have purchased 3 vehicles in the past 4 years. Would recommend Tempe Honda to everyone.


Wonderful company to work with!

5
DL on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought another car from Tempe Honda.... they are an excellent dealership. The whole team worked hard to find a car that fit my very narrow monthly budget. I've worked with the service department before for my older Honda.. the service department is very honest. In the last 14 years I've had nothing but excellent service from Tempe Honda. We will continue to purchase cars from this dealership and service them there as well. My friends who have purchased/serviced cars with Tempe Honda have had the same experiences.


Great car buying experience!

5
Mamahood on 06/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I chose Tempe Honda from looking at reviews online to see which one had the most appeal to me. I must say that I was very happy with everyone I dealt with at Tempe Honda, especially Brent Schinbeckler he was calm, honest, funny and professional. He made my daughter and my buying a car a most pleasant and easy experience. Richard Wyckoff was also very thorough and made the finance part easy to understand. I will recommend Tempe Honda to all my friends and family for their future purchases.


Outstanding personal service from Tempe Honda

5
TERRY WOODWORTH on 06/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a couple maintenance issues that were repaired as requested and had recommended service for mileage as specified by Honda. I have enjoyed fast, affordable and thorough service for both of our CRV's from the Tempe Honda service team always.


Buying at Tempe Honda

5
rangeloni on 06/04/2016

Pricing: 5.0 Overall Experience: 5.0

Our sales rep Rich Edis treated us fairly. He showed us the current value of our trade and the value of the purchase. When we left we felt that we had negotiated the best deal for the vehicle we were after and we felt we got it at a fair price.


Great Buying Experience

5
Roger on 06/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales rep Rich Edis treated us fairly. He showed us the current value of our trade and the value of the purchase. When we left we felt that we had negotiated the best deal for the vehicle we were after and we felt we got it at a fair price. We were not shuffled off to any other people during the purchase process. We were not badgered and we didn't feel threatened.


Overall good car shopping experience with them

5
Wenmo on 05/29/2016

Customer Service: 5.0 Buying Process: 5.0

I have been shopping around PHX area. I got a few quotes before I walked into dealerships. Most of them play games with you, especially if you are a foreign people (from my own experience). However, Tempe Honda is be much much better. It is easy to talk about the deal and they are willing to do their best to meet your expectation.


Always great Service

5
Stan the Man on 05/22/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always pleasant, got Shuttle ride home while car being serviced. Had staff advise on brakes, were inspected and sais didn't need replacement yet, had a/c serviced and set back to factory specs....blows cold as ice again. I wouldn't take my Honda Accord anywhere else for service/.


They'll take care of you!

5
Sg0123 on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at this dealership. This was my first time buying a new car and the employees walked me through every step, and we're very friendly! Thank you!


Service and Warranty!

5
Alex V. on 05/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience with Efrain as my Service Advisor. He did an awesome job in remedy an issue I've been having for a while in which others didn't do much about. He was very proactive in contacting the right people and getting the parts covered and warranty. I am again pleased with the standing customer service displayed at Tempe Honda and overall satisfaction with my owning my first Honda Accord! Kudos. I had a great experience with Efrain as my Service Advisor. He did an awesome job in remedy an issue I've been having for a while in which others didn't do much about. He was very proactive in contacting the right people and getting the parts covered and warranty. I am again pleased with the standing customer service displayed at Tempe Honda and overall satisfaction with my owning my first Honda Accord! Kudos.


Worst Customer Service

1
F.S. on 05/17/2016

Customer Service: 1.0

When I bought my 2011 Honda Fit from them back in 2011 they were top notch and I can honestly say it was the best car buying experience I had. In contrast this past month, when we were notified the Honda Fit was part of the airbag safety recall, has been the worst customer service experience. From the first moment of contacting Tempe Honda about the recall letter to today when I picked up my car it has been nothing but a tremendous stress and headache. Never have I been treated with such disrespect and lack of professionalism. They are awesome when they want you to buy a car from them, after they have your money the attitude changes. For the most part they were polite and smiled but you could tell everything I requested they do they did begrudgingly. To top it off Honda Corp still has not gotten in touch with me as was promised and it been over a month. Tempe Honda and Honda Corp made excuses and neither took responsibility for anything. Buyers beware, you have been warned!


Worst Customer Service Experience

1.8
nurseflo on 05/16/2016

Customer Service: 1.0 Quality Of Work: 5.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

When I bought my 2011 Honda Fit from them back in 2011 they were top notch and I can honestly say it was the best car buying experience I had. In contrast this past month, when we were notified the Honda Fit was part of the airbag safety recall, has been the worst customer service experience. From the first moment of contacting Tempe Honda about the recall letter to today when I picked up my car it has been nothing but a tremendous stress and headache. Never have I been treated with such disrespect and lack of professionalism. They are awesome when they want you to buy a car from them, after they have your money the attitude changes. For the most part they were polite and smiled but you could tell everything I requested they do they did begrudgingly. To top it off Honda Corp still has not gotten in touch with me as was promised and it been over a month. Tempe Honda and Honda Corp made excuses and neither took responsibility for anything. Buyers beware, you have been warned!


Honda Recall Service

5
Kevin Tressel on 05/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fantastic .. Kevin Tressel was exceptional. He arranged for a Rental car while we waited for the Parts to fix the recall issue and took care of all the needs. Kept me informed of the status and as soon as the parts came in worked with me to schedule the fix and got it taken care of. Just superb service.


Tempe Honda

4.8
Lil_addis21 on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I dealt with Rich Edis, he was the most helpful car salesman I've ever dealt with. The Way the dealership cared about you and they weren't like normal, rude salesmen. I had a great expierence with this dealer and I will most definitely go back. When you go in the dealership request Rich Edis!


Honda of Tempe - Sales & Service

5
Bill T on 04/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

David Hudson - 5 out of 5 Stars - Excellent Service - Enjoyable Experience. David consistently achieves the highest Standard of Excellence in Customer Service, Customer Care, and Customer Satisfaction!


Great experience

5
Stec22 on 04/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I ordered s new Pilot from Christian; he answered all questions to my satisfaction. No pressure to get more than I needed. I will continue to buy all my vehicles from Tempe Honda!!!!


Awesome service.

5
Veronica P on 04/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have loved the Tempe Honda service experience, since day one. I bought my Accord at Tempe Honda and have only had it serviced there. I really enjoy having a service adviser assigned to me as he knows my quirks and my car, for 7 years now. And you get a free car wash! The waiting lounge makes you feel at home with everything you need, coffee, tea, TV, papers. If needed here is a shuttle to take you where you need to go and bring you back. They have you covered for all your needs and think of everything. Special thank you to David for 7 years, who takes care of "us" when we get there! I love my Accord and Tempe Honda!


Best car buying/leasing experience I have ever had

5
Mike B. on 04/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Completely painless and enjoyable leasing experience. Everyone at Tempe Honda made us feel welcome, put no pressure on us whatsoever, gave us a great lease deal on a 2016 Accord LX with all the features I needed. I could not be happier with the service I received from Art Ocana (salesperson) and Reece (finance). Professional but personable, no pressure, very pleasant, great rapport, they took ALL the headache out of leasing a new car. I am very happy with the product and the treatment we received. If I could give them a 10 out of 5 stars, I would. Tempe Honda could give lessons to other dealers, in my opinion. Thank you for a great experience!


Penske is on my short list of new car dealers.

5
asu174 on 03/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great car buying experience! Helped a friend buy a CRV. There was some haggling to be done, which I enjoy, but there weren't any tricks like crazy $ for add-ons. They moved as quickly as they good, with the only delay being on my firend's side of things. Tempe Honda was rest to go and Terry is a man of his word. I forgot the name of the sales rep and can't find her card, but she was great, too.


Awesome Customer Service

5
Stacey Hanson on 03/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought and/or leased the last 4 of my 5 Hondas here at Tempe Honda and Christian made the experience so painless and pleasant. He was incredibly thorough and understanding to my family's needs and truly offered me some great options. I couldn't have asked for a better car buying experience! What a gem!


Amazing customer service!

5
Stacey Hanson on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought and/or leased the last 4 of my 5 Hondas here at Tempe Honda and Christian made the experience so painless and pleasant. He was incredibly thorough and understanding to my family's needs and truly offered me some great options. I couldn't have asked for a better car buying experience! What a gem!


First time Honda buyer in US

5
New Honda fan on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just moved to Arizona and wanted to buy a new car. I was more interested in buying a Rav4, but after test driving the Honda HRV, I convinced myself that this was the right car for me. I went to several Honda dealers, and found that every sales person I met was more pushy than the previous one, until I met Christian Vasilj from Tempe Honda. He was very courteous and respectful. This is my first car I buy in US and was afraid to go to dealers by myself, afraid of being cheated or "forced" to buy a car that I wasn't going to be satisfied at the end. Hopefully I met Christian and gave me the confidence to make business with them at the right price and terms. Thank you.


Great Buying Experience!

5
ThricePhxFire on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely one of the best buying experiences I have ever had. No pressure and allowed me to look at vehicles without being hovered over. Gave me a great deal on my trade and financed me when my credit was not terribly great. Would absolutely recommend this dealership and penske dealerships in general.


Great customer service!

5
Adalid Cruz on 03/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I spent a little over a month going to different dealerships to ensure I made the right decision. I was feeling overwhelmed with multiple dealerships blowing up my phone and being very persistent for me to buy. When I went to Tempe Honda, I was greeted by multiple sales agents, including one of the managers. They all treated me so well and genuinely seemed in helping as best as they possibly could. I had been so apprehensive for weeks about making a car purchase, but their honesty and genuine interest in my satisfaction as opposed to just making another sale really convinced me to make m purchase there. The sales agents I spoke to were Mike Johnson, Chris Miller, and Christian Vezilj and I would highly recommend all three of them if you ever consider stopping by Tempe Honda- thanks to them I now drive a 2016 Honda Accord sport that makes heads turn!


Great Service

5
Vinod on 03/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The overall experience was awesome !! the dealers were very helpful and kind. I got my Honda Accord EX for a very good deal.


Easy, no pressure,and fair.

5
Sam85021 on 03/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was probably the best car buying experience we have had with a dealership. The sales team was upfront. honest, and best of all didn't play the typical game of using "voodoo" math during the negotiating process. Arriving at a price for the car was easy and best of all-no pressure!! You have definitely won over a word of mouth advertiser for your dealership. We will be back for our future automotive needs.


The best dealership in the valley.

5
Krystalyn on 03/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They worked very hard to get me into a car I could afford. Art and Edward are the best!


Great post sale servicd

4.8
Armsareus on 03/04/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Walked in on a Saturday appointment and completed the deal. In less than 2 hours. Discovered and issue with the A/C and they have stood 100%behind the vehicle in getting it fixed for us.


Great Experience

5
HondaLover on 03/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience. I was actually dealing with three Honda dealers at the same time and I chose Tempe Honda because of the patience and well mannered staff. My salesperson Alex Figueroa was very insightful with tips and advice. Our Finance Mgr Casey Reece made us feel very comfortable thru the whole process. Definitely will be recommending this dealership to others.


A 2nd opinion could save you hundreds, even thousands of $$

2.4
Hopefully helpful. on 01/31/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 2.0

We took our car in for an oil change and requested that they check for an oil leak. The Service Center came back with an estimate of work recommended totaling over $3,700. Cars resale value is around $5,000.We were told we had no choice for a $670 item (new oil pan) as the drain plug threading was damaged. This does happen with older Honda oil pans, so not totally surprised, but Big O Tires had been changing the oil on this car for years with no issue. We grudgingly paid the $670 and replaced the oil pan. This was NOT the oil leak problem. Remaining recommended work was over $3,000 - fix the oil leak - rear main engine seal ($1,324), plus replace the timing belt, water pump, and front seals ($1,094) - HOWEVER the timing belt wasn't required / recommended by the Honda service manual for another 15,000 miles, so where did they get that this was now required?. Power steering pump reseal ($357), replace the oil filter housing O-ring ($193), and a Distributor 0-Ring ($75).This seemed ridiculous, so we took the car to our local NAPA Service Center. Oil leak fixed for $160 total. It was the oil filter housing O-ring and the oil pressure switch (not even identified by Tempe Honda Service mechanic). It was NOT the rear main engine seal, nor the front seals. Power steering has had a minor leak for the past 10 years so not worth addressing. Car has not leaked any oil for over 2 weeks since NAPA completed the repair. We were sure glad that we went for a SECOND OPINION! Perhaps you should too!


Great! Excellent!

5
Iris on 01/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was skeptical at the beginning but after talking with Christian for a while I noticed he was a different salesman. He was very attentive, he seems honest and he clarified my questions been very nice and patience (I'm an English learner). I will be very grateful for your sincere help. Excellent service, thanks Christian! Good luck and blessings from the puertorricans.


Great! Excellent!

5
Iris on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was skeptical at the beginning but after talking with Christian for a while I noticed he was a different salesman. He was very attentive, he seems honest and he clarified my questions been very nice and patience (I'm an English learner). I will be very grateful for your sincere help. Excellent service, thanks Christian! Good luck and blessings from the puertorricans.


Crappy Customer Service

1
Service is important! on 01/23/2016

Customer Service: 1.0 Quality Of Repair: 1.0

Crappiest Service in the Valley? Go straight to Tempe Honda! Although the service person who met me at my car when I drove up was courteous, the manager is a phenomenal example of why people should be trained in customer service BEFORE they are given positions that require tact and an understanding of how to keep customers. This was the second Honda dealership I attempted to have a paint service done on my vehicle. The first apparently misheard the service request and had booked me for an oil change instead of the Auto Butler care for my vehicle. Although annoyed, I can understand that the person I spoke to on the phone may have had a miscommunication, and I was told that Tempe Honda handled the service. I arranged for the Auto Butler service at Tempe Honda via the internet and the service was accepted. Imagine my surprise when I drove up to the dealership and was informed that they would not complete the service. In fact, they didn't even offer it. When I spoke to the manager, who did NOT provide his name, he said "Why don't you call every dealership in the Valley. I'm sure one of them will handle the service and I wouldn't want you to waste your time driving around". As he said this, I saw at least 6 employees standing around chatting with each other. I would be more lenient if they were busy, but with that many free people an appropriate response would have been to say "let me check with other dealerships for you". The dealership where the vehicle was originally purchased is over 100 miles away and I was told "It's not our problem if you move".


Great Job Everyone!

5
TERRY WOODWORTH on 01/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a long time customer of this great dealership/service center. David Hudson is my advisor and has gone out of his way on many occasions to accommodate our needs. I was also pleased to see Shane back at Tempe Honda ... another familiar face and excellent representative of Honda. Great Job everyone!


Best car buying experience in 50+ years

5
Ken & Carole on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We took about 3 weeks narrowing down our model choice and options while visiting 3 dealerships. We feel blessed to have dealt with Christian Vezilj at Tempe Honda, who was the most customer service oriented salesman we can recall in any dealings in 50+ years. He always was on time, courteous, genuinely eager to serve as we considered options and negotiated pricing, quick to respond to our steady stream of email followups, and ready to volunteer extra services that would help us understand the features of the CRV we zeroed-in on. Everyone we encountered at the dealership was courteous yet unobtrustive. Rich Wykoff, who had the tedious job of handling all the closing paperwork and offering a useful variety of insurance add-ons, went through the steps with great courtesy, understanding, and desire to be of real service. Both were eager to take whatever time we needed to work through our own process to understand and decide. This seems to be a true dealership philosophy put into practice everyday. We are confident you could not find a better car buying experience anywhere ... and expect their service department will reflect the same.


Best car buying experience in 50+ years

5
Ken & Carole on 01/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We took about 3 weeks narrowing down our model choice and options while visiting 3 dealerships. We feel blessed to have dealt with Christian Vezilj at Tempe Honda, who was the most customer service oriented salesman we can recall in any dealings in 50+ years. He always was on time, courteous, genuinely eager to serve as we considered options and negotiated pricing, quick to respond to our steady stream of email followups, and ready to volunteer extra services that would help us understand the features of the CRV we zeroed-in on. Everyone we encountered at the dealership was courteous yet unobtrustive. Rich Wykoff, who had the tedious job of handling all the closing paperwork and offering a useful variety of insurance add-ons, went through the steps with great courtesy, understanding, and desire to be of real service. Both were eager to take whatever time we needed to work through our own process to understand and decide. This seems to be a true dealership philosophy put into practice everyday. We are confident you could not find a better car buying experience anywhere ... and expect their service department will reflect the same.


5 Star Service

5
autoenthusiast on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank Kevin Tressel for the best service I have ever received from a Dealership. He is professional, very knowledgeable, and mindful of my Honda's needs. I highly recommend Kevin T. for service work at Tempe Honda. Thank you Tempe Honda for hiring proficient professionals.Crystal H.


Positive buying experience

5
Granny Driver on 01/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was very low key and pleasant. I had some parameters--easy to get in and out and space for a wheelchair in the cargo area. Also, used and a budget of 12k. I had seen a Honda Element on your website, and I ended up buying it. Anthony was great to work with--very helpful and personable.


Saad is fabulous! He is extremely easy to work !

5
The Barker Family on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Saad and the entire team at Tempe Honda provide a high level of customer service.We own 3 Honda cars and utilize Saad, Vince- in the finance team and Tempe service for all of our vehicle needs. We highly recommend them and will continue to purchase/service all of our cars from Saad and Tempe Honda.


buying experience

5
John on 01/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

excellent service,I met one of the best sale fleet manager is Christian Vezilj.He's very nice and excellent service.I give 10 star for him.


Best buying experience EVER.

5
ron in Maricopa on 12/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I had not made up our mind on which brand to buy and we started at Tempe Honda. I had worked with Saad on the internet and he was very helpful with pricing and answering our questions. When we arrived at the dealership, Saad went over the two CRVs that interested us and when we had decided between the two we took it for a test drive. Needless to say, we looked no further. Our experience was enjoyable and we will definitely recommend Tempe Honda to our friends. For anyone buying a car, you know the "add on selling" is always coming as the contract is completed. We braced ourselves and were prepared to say no thanks. Rich the finance guy, didn't do any hard selling and even suggested the programs we probably didn't need. We plan on keeping this car for some years and actually did include a few programs that will enhance that experience. In this computer world it's nice to check out inventory and compare brands before you visit the showroom. If you are thinking of buying a new car using this approach, ask for Saad at Tempe Honda! Overall, great experience and we would do it again.


Honda dealerships are always the best!

5
SI on 12/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone is really friendly here. I was in a couple of times and everyone remembered me. They were really accommodating, even when I was there late, and had trouble coming back in to finalize everything. I wasn't bombarded with text messages, emails, and phone calls to get my business. I never felt pressured to make a decision, it was very easy going. Christian is awesome! He's helpful, understanding, and easy to talk to.


Excellent Service

5
Quiet Storm on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took my Honda accord in for repairs to Tempe Honda and Robert Leiler always make sure my car is well taking care off. Strongly recommend.


Best Dealership Ever!!

5
Twiga on 12/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience was excellent from the moment I drove onto the lot until I drove off. It ALWAYS is, that is why I try to come back to you anytime I am due for service. This time it was the airbag recall and everything went exceedingly well from scheduling to finish...even earlier than I expected. I was greeted with professionalism and everything was ready. Questions were answered carefully. You are the best dealership I have ever dealt with~~~keep up the good work, your courteous ways and your dedication to customer service. shines!! Thanks again, M. G.


Great Customer Service

5
VerdeGlenDon on 12/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Went to have the sunglass holder in the ceiling replaced on 2012 Honda Pilot. Ken Smith was the service agent. He took care of the task, and was very courteous and helpful. He even had our SUV washed. We live off of a dirt road North of Payson and hard to keep Pilot clean. The experience was great.


Fantastic Experience from Start to Finish

5
ZAJonathan on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience at Tempe was first class from start to finish. I met Weston O'Brien in new car sales and he arranged for me and my wife to test drive all the models were were interested in. Weston proceeded to explain all the vehicle options and then prepared unbeatable pricing. We are very happy with our brand new Honda Odyssey. I will be back in the dealership in a couple of weeks to buy a Honda for myself. Well done and thank you.


Fourth auto purchase from Tempe Honda

5
Karen B. on 11/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tempe Honda has perfected customer service. I just purchased my fourth vehicle from this dealership. I keep going back to Tempe Honda for a number of reasons, but to name a few . . . they truly make you feel as if you are their only customer; there is no back and forth regarding price etc to the manager, making you wait and wait; and their Penske service department is amazing for after the sale. My first three purchases were negotiated through the same salesman, but he moved to another location Honda in Gilbert so this time I dealt with a younger guy, Westin, and I found him to be an excellent salesperson and will be dealing with him again as needs change, and if he is still at that location. I cannot recommend Tempe Honda highly enough, even down to the finance manager I dealt with. Friendly, funny, knew his business, really a great car buying experience!


Great experience

4.7
Aldo on 11/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Fantastic from the start to the end we will go back


Tempe Honda!!!!!

5
DL20210 on 11/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Experience was pleasant! Christian Vezilj was professional and knowledgable. My husband and I enjoyed the whole experience. We live in Tucson and drove all the way to Tempe because we wanted to buy our vehicle from Christian. We would not only recommend him to our friends and family, we would buy from him again. We were in contact with him for a week before we came down to make our purchase. There was open communication the whole time. Every question we had for him via email/ phone was answered promptly. It was a pleasure working with Christian Vezilj.


Very satisfactory service

5
Anonymous on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our new car here.The service was very satisfactory. We got very elaborate description on all available options within our budget.Very helpful and professional employee .


See Christian Vezilj and Tempe Honda for your new Honda auto

5
Newhondaowner on 11/19/2015

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

I sent an email to Tempe Honda asking for info on a new Honda CRV. Within a short time Chrisian V. Answered my email questions and send me some inventory prices. I called him back, we set up an appointment for the same day. When I arrived, he was there ready to show me the inventory and answer all my technical questions. We agreed on a price deal. We went over the functions on the car. The car went to final detail, we met with Vince the finance manager. He had a system to expedite the paperwork process. He was very friendly and professional. Christian returned the car, we did a final inspection ( all in order). Christian went over all the technical features of the car again. As he handed me the keys, he assured me that Honda was an extremely reliable car but if I had any problems to call him and he would be there to make sure the problems were handled quickly and efficiently. Today, Christian called me as a follow up and again stated any questions or problems contact him immediately. He thanked me again on his behalf and also from Tempe Honda. A big thank you to Christian Vezilj and Tempe Auto.


Great place

5
ROSITA CU on 11/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Good as usual,very professional .cordial infact as redondant as it seems im satisfied with the treatment and services rendered to my car and self. Armando always has a smile on his face that brightens your day and explains what is going to be done to your car very plain just love that place and the staff especially Armando.


Easy, Comfortable and Fast!!

5
MMGMOM3 on 11/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I highly recommend Tempe Honda and Christian V! They made the entire car buying process very easy, comfortable and quick. I was in and out in under 2 hours. Christian is a trustworthy guy, I felt like I got the deal I wanted without any hassle or fooling around. He communicated well and managed my expectations well. I would certainly recommend them and next time I'm in the market for a car I will go back to him and Tempe Honda. As a side note, I love my new Pilot!!


Honda Service

5
TroyBQ on 11/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly staff. Easy to work with. They go above and beyond to help you.


Great experience

5
Agoodie on 11/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I finally purchased my first car and it couldn't have gone any better. Ended up with the car I wanted, Christian and his staff at Tempe Honda were all so friendly, helpful and considerate. They answered all my questions, were very thorough and made me feel relaxed. I posted a picture of my new car on facebook and already have a friend asking where I bought my new car.


Buying a new Odyssey

5
Jim K on 11/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A wonderful car buying experience. Special thanks our our sales guy, Christian.


quick and easy

5
Diane F. on 11/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a very relaxing experience, no pressure from anyone and we received great info and honest pricing. Different prices did not "pop" up or catch us by surprise. Anthony Estrada was very helpful and friendly but not pushy which was important for us. Anthony was also very professional and backed up his promises.


Great buying experience!

5
E. Bob on 10/27/2015

Customer Service: 5.0 Buying Process: 5.0

Smooth easy buy w/ Christian V. Very Professional and easy to work with. Highly Recommend!!


Tempe Honda's the Best!

5
Smiller on 10/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my third Honda car purchase and I have to say without a doubt that it was by far the best at Tempe Honda. I had a terrible experience at Right Honda in Scottsdale. It was so refreshing to have a salesman as courteous and patient as Christian V. throughout the process. He explained the vehicle options and spent a lot of time going over the car's technology with us. He even mailed me back a small tag I left in my old car that I needed for free coffee. Now that's service! Christian, you're the best! He is a valuable asset for the dealerships success. I would absolutely buy another car from him and would HIGHLY recommend him to anyone that needs a new vehicle. I would also like to say the the General manager, Michelle was amazing as well. She took time to speak with us and was extremely helpful. Tempe Honda is the best! Thank you


Car Repair

5
BSims on 10/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my first visit to Tempe Honda; however, I was treated with the utmost respect, my vehicle was taken care of in a timely manner, and to my satisfaction. The professionalism here is outstanding. Thank you Tempe Honda!!


Excellent all around experience

5
Freybri1 on 10/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A very good experience. Salesman Dru Yates was extremely nice and helpful. He was not pushy, very polite and informative. The Sales Manager Robert and Finance people Rich and Seth also were very friendly and courteous. This has been one of the best car buying experience I have ever had. Hats off to you Tempe Honda!


Excellent serivce and excellent employees

5
Bim on 10/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experimce with tempe honda has always been ezcellent. Special kudos to Christian Vezilj and Richard Lim. Keep up the good work. Thank you for makng our experience so great!


Go see Christian V

5
Robert N on 10/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christian has patience for questions and explains things very well. This purchase was my second 2015 Civic in less than a year and I would buy a third one from Christian now if I needed to, and I will in the future.


Go see Christian V

5
Robert N on 10/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I can only say that working with Christian for the second time in a year to buy or lease a new car was a very pleasant experience.


Oil change and tire rotation

5
Kim Mac on 10/03/2015

Customer Service: 5.0 Overall Facilities: 5.0

I had a wonderful experience at Tempe Honda. Dennis was professional - he I formed me about my future service needs without pressuring me into service I don't need at this time. This was the best experience I've had in my four years of service at Tempe Honda! In the past, I have left with an oil drip after my first oil change, my wheel lock was missing after a visit, and I felt pressured to replace my brakes last year (I still have an acceptable amount of brake pad left and these are the original brakes). I am very pleased to say that this visit was flawless! I feel respected and valued as a customer and Tempe Honda has improved the quality of my Civic.


Best Service Ever!

5
Mike on 10/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My adviser, Kaweka, got the shop super, Mike, to ride with me so I could show him my 2 problems/noises. Mike identified both (front brakes and transmission) right away. Mike came up with an alternate way to fix my trans that saved me thousands, and I didn't have to replace my trans right now. Brakes are great and don't shudder or make a noise. The price was right. Kaweka and Mike are outstanding employees! Thanks guys!! I'm 65 and your service has been the best experience I have ever had. I was taken to work, then picked up later to get my car. Can't beat the service.


Wonderful Experience

5
TRini on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a wonderful experience! I love my new car so much and was so grateful that I stopped in that day to buy it. Saad was helpful and great to work with!


Great experience

4.8
Debdeep on 09/24/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had great experience , the sales person was awesome.


Didn't feel pressured!

5
Mrs.Holliday on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was Honda Summer Clearence and I got a smoking deal. Bought a 2015 CRV and love it!! Didnt feel pressure. Felt like I could walk away if I wanted to. No one kept my driver license or keys like in my past. When we came to a mutual decision I was in and out in 3 hours. They even threw in a tint job. This is my fourth Honda and second time buying from Tempe Honda. Very happy and will never deal with another Honda dealership.


Best new car purchase out of 6 new cars

5
Scooby01 on 09/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome experience worth the drive see you in a year if all goes well for another new car truly awesome on behalf of Carl. He went above and beyond. Kenneth also awesome person very patient.


Great dealership

5
Amy M on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been coming to Tempe Honda for years. Great customer service. I took my car in for warranty work, they took me home picked me up when my car was ready. The service is great and soon I will buy a new car.


Missy knows her product

5
helloCRV on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Missy is an amazing sales consultant for Tempe Honda. She is knowledgeable about the vehicles and is very patient and accommodating. I highly recommend them!


New Car

5
Sam Turner on 08/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The customer service is excellent and they worked very hard to get my business and get me a great deal. They were never pushy or aggressive and I had a great all-around experience.


Great Service

5
CindyE on 08/28/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a very pleasant easy visit . David Hudson is always on top of things. He is always helpful and although this was an easy oil change he helps prioritize maintenance recommendations to help with budget concerns. We even began to look into our 4th Honda purchase. That will hopefully be within the next 2 to 3 months.


Very Satisfied with Tempe Honda

5
EES2015 on 08/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Because of Christian Velzilj, my car buying experience was a much more pleasant experience than I had anticipated. I visited the dealership because of Honda's reputation and Christian's pleasant and very professional presentation was a bonus. I have bought cars before and appreciated that there was no pressure and I did not feel insulted. At the same time, Christian did an excellent job of pointing out the features of the car and reinforcing Honda's reputation. I visited a few dealerships and returned to Honda to purchase.


Best price and experience

5
Karina on 08/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Missy was very informative and responded to my emails right away. I was skeptical from past experiences but her process and honesty really blew me away. She gave me the best deal with no haggling that beat every other Honda dealership I was researching. When I arrived everything was ready and the experience went smoothly. The finance manager did not pressure me to purchase items I did not want. I walked away feeling like I received the best deal and treatment. It was a quick process as everything was upfront and clear. I will recommend my friends and family go to this dealer if they want an honest, respectful and price-competitive experience.


Great Experience

5
Colleen on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in to ask a question about my lease of my 2014 Ridgeline and look at the new Pilots as well as the Accords. I met with my usual salesman Abdul Zaitouneh. As it turned out I was able to get out of my lease and into a new 2015 Accord EX-L. As usual Abdul was extremely knowledgeable about the car. I am always impressed with his wonderful demeanor. The car is beautiful. It just took a bit long to get the whole transaction done. My 13 year old son was getting pretty restless. Overall it was a great experience and I would recommend Tempe Honda and Abdul Zaitouneh to all my family and friends.


Great Experience

4
xbfan on 08/19/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I was really impressed with Tempe Honda, this was my first time buying a car and I never thought I would end up buying one from a dealer, but they worked with me and really understood what i wanted and they came through. so overall i had a great experience.


Very Easy Car Purchase at Tempe Honda

5
RJ-Happy Buyer on 08/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very easy car purchase. This was like my 9th car purchase and was by far the easiest one. Anthony the sales associate was knowledgeable and took a proactive "Listening to my Needs approach" which was refreshing. He never tried to steer me in one direction or another car wise. I went back and forth on the 2015 Honda Accord LX and Sport and finally decided on the Sport. The sales manager Chris was great and gave me the payment options on both vehicles with a no hard sales approach. I didn't feel like they were giving me an "okay" offer and that I would have to spend time haggling back and forth. The offer right out the gate impressed me. Richard who handled the financing was great.. He informed me of all my financing options and additional items I could purchase if I desired. Most times after buying a car I have felt like "Glad that is over with" but this experience was so nice that I'm actually looking forward to my next car purchase at Tempe Honda. RJ


Good Overall Experance

4.7
Steve M. on 08/16/2015

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I decided to get my Honda Civic fixed, initially I didnt consider taking it to the dealership. Im on a tight budget, and this is always on my mind when I consider servicing my vehicle. But after thinking it through, I decided Id better at least talk to Tempe Honda and see what they could offer me. I have some knowledge about cars, so I at least knew that the side engine mount needed to be replaced at well as both front axles. I also knew that power steering fluid was leaking, so I suspected that work would need to be done concerning that as well. I had called around to many other places, and nobody would give me any kind of pricing over the phone, they were only interested in me dropping off my car for them to look at. When I called and talked to Dave at Tempe Honda, I didnt get that kind of treatment. While he made it clear that the mechanic would ultimately decide on what work needed to be done, he honored my request to quote me for the side engine mount only. He was also very clear that they didn't have any appointments for this week, but would squeeze me on Saturday as long as dropped the car off at 8am and left it all day. After I made the service appointment with Dave, I received 2 email reminders. Had I not received them, I may have forgotten about the appointment so they were much appreciated. When I arrived at the dealership to drop off my vehicle at 8:00AM Saturday morning, the man I spoke with said I didn't have an appointment. I explained to him that that Dave had agreed to squeeze me in if I left my car at the dealership all day and showed him my email confirmation. The gentleman then brought out my new service advisor, Troy. He was very friendly, and explained to me that he would make sure my car was done before the end of the day. My wife had followed me to the dealership in our other Honda, and she gave a ride home. Troy called me at 3:45 PM to go over the service he recommended. Over the phone, Troy let me know that my initial suspicions were correct, and in addition to the side engine mount that needed to be replaced, both front axles needed replacing as well. He quoted me a price for both, but I declined the axle replacement and told Troy to only replace the side engine mounts. I utilized the complementary shuttle service to get back to Tempe Honda from my home. The shuttle driver Becky returned my call promptly after leaving I left a VM and picked me up in a timely fashion. Becky was also very personable, and was a joy to talk to while she drove me back to the dealership. When I arrived and waited for the service to be completed, I sat in the customer waiting area. It was clean, reasonably comfortable, and had plenty of amenities to keep me occupied while my car was being worked on. When the work agreed on was completed, Troy brought me to his desk to go over some additional issues that the mechanic had discovered. He clearly laid out the additional work needing to be completed, which was not totally unexpected by me, since the car is basically 10 years old. I declined all of the additional service needed, but Troy made sure to note most of the recommendations on my service statement. Troy did however forget to note on the service statement that he also recommended the timing belt be serviced, since I informed him that it had never been changed during the lifetime of the car. I made sure I wrote it down on the statement when I got home. Thanks to Dave, Becky and Troy I had an overall great experience and am looking forward to returning to get the additional work completed.


Great service

5
Honda fan now on 08/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was our first visit to Tempe Honda and we were very impressed with all the staff. They were friendly and helpful. Christian, our salesman, thoroughly explained the leasing process to us and took a lot of time showing us vehicles. He answered multiple questions we had - even going to find out the answer if he did not know. We were impressed with his professionalism and felt no pressure during our time with him. We leased a Honda CRV and are very happy with our purchase.


Great Place to do busines with.

5
norma on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I inquired for a new vehicle and I had a response right away. When I went to test ride a vehicle, it was ready for me, the internet manager and sales person were very nice, very professional and not feeling any pressure from them, which made me very comfortable. well everyone involved in the transaction did a great job. There is always plenty of inventory for selection and prices are better than the competition; This is the reason I continue to come back to this dealership, I had bought my last 3 cars here.


This is a wonderful place to do business!

5
ibhappe on 07/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carl Grotheer answered the phone this morning when we called Tempe Honda. He was friendly, positive, and a wonderful advocate for his dealership. Yesterday we had narrowed our car search to two cars and the Civic SE was our end choice. We were ready to purchase but over at AutoNation they had had no appreciation or consideration for us, for what we needed, or the substantial down payment we wanted to use, so our plan was to head to Ford for the other vehicle and a considerably more friendly deal. On a hope and a whim I called Tempe Honda and Carl answered the phone. I told him what we wanted to buy and he said he wanted our business and now a few hours later we are off in our new car and we feel excited and happy and valued. Thank you Carl for working on our behalf and for showing us how a dealership should be treating its customers. You all did great. We look forward to doing business with you for a long time to come.


They were not able to find the real cause!!!

1.6
mhassanz on 07/25/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Honestly, I just had bad experience with this dealership. Took my car for diagnostic because I was hearing a clicking noise when shift from reverse to drive. I believe it won't be wrong if you relate it to transmission, but guess what? They figured out its brake pads noise, because that's the only part which is aftermarket in my car. I have recently spend $200 for front brakes from a local company. So they said its not the HONDA part so that is what causing the noise. I knew that they just saw the pads and they came up with that answer they didn't even diagnose my car. So I paid $71.88 diagnostic fees and took my car to another Honda dealership, They found that was transmission noise and they replace it under warranty. I do have all the documents that show the same complaint and different solutions on both invoices. So it won't be wrong if I say they didn't diagnose the car or they have unprofessional mechanics.


So great!

5
Liz Schaefer on 07/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tempe Honda is very friendly and there is never any pressure to buy. Christian was very nice and professional. We will be back when my lease is up!


Excellent Service

5
Kyle on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience at your facility was extremely pleasant. my sales person was the best. He was helpful, honest and a joy to work with. It was because of him that I closed my deal with Tempe Honda. I wanted to reward his hard work and honesty in the from of a commission. Thanks Again


first time buyer

5
Maria on 07/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They made this process very comfortable for me I heard a lot of horror stories about buying a car but they truly made it a great experience for me you got a great team at Tempe Honda location


Best Service in Arizona

5
Arizona Barb on 07/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When you need to buy a car or get yours serviced;and you want to be treated like royalty, then make sure you go to Tempe Honda. I've been a customer for over 10 years and I always leave satisfied. My last transaction was handled by Christian Vezilj and his professionalism as well as his approachable personality made the whole experience go quickly and smoothly! Thank you and I love my car!


Best experience ever!!!

5
happycamper on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been taking my 1999 Honda to Tempe Honda for service for the past 10 years and have always had professional and helpful technicians and have been happy with their service. While waiting for my oil change, I walked through the lot and met Christian. I explained that I was waiting for my car to be serviced and had not planned to purchase a new car. They were having a sale that weekend and I ended up buying a new 2015 Accord. There was no pressure and I didn't purchase until the next day after I researched the price quoted and the trade-in value and realized that the quote was a more than fair price. Christian thoroughly explained the new features, the purchase process and was very professional. It was the best car-buying experience ever! He even helped prep the car to get me in my new car quicker. I would recommend him to anyone considering buying a Honda! The sales manager, finance manager and other staff were very friendly, helpful and cordial. I've owned Honda's for the last 25 years and I'll continue to have my car serviced and purchase any new vehicles from Tempe Honda.


Best car buying experience ever!!!

4.8
Happy Camper on 07/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I've been taking my 1999 Honda to Tempe Honda for service for the past 10 years and have always had professional and helpful technicians and have been happy with their service. While waiting for my oil change, I walked through the lot and met Christian. I explained that I was waiting for my car to be serviced and had not planned to purchase a new car. They were having a sale that weekend and I ended up buying a new 2015 Accord. There was no pressure and I didn't purchase until the next day after I researched the price quoted and the trade-in value and realized that the quote was a more than fair price. Christian thoroughly explained the new features, the purchase process and was very professional. It was the best car-buying experience ever! He even helped prep the car to get me in my new car quicker. I would recommend him to anyone considering buying a Honda! The sales manager, finance manager and other staff were very friendly, helpful and cordial. I've owned Honda's for the last 25 years and I'll continue to have my car serviced and purchase any new vehicles from Tempe Honda.


Buy Car.

5
Bruno on 06/29/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carl was helpful, knowledgable, Will recommend him to any friends looking for a Honda.We really enjoyed working with him. Everybody we meet were very Friendly. Although we live about 25 miles away, we'll get sevice there.


Greatest deals ever

5
Alaa Al Tarboly on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stop looking further, this where you need to do your deal.This is my FOURTH Honda I get from Tempe Honda dealership, its about who you work with to get your deal done with a smile while driving out your new Honda.The sales man Saad Al Hashimi is someone who knows the answer to your questions, His perfect knowledge of every part of the machine that I like the most.If you want the best deal you can get amongst every Honda dealership in the valley ask for Dan Fazio the Sales Manager, you will never regret!I also want to thank Art Oceania the Finance Manager for his great discounts on the packages and programs they offer, make sure to ask for those programs before closing your deal they are really matters when added at the time of purchase.


2015 Honda Fit

5
Tom and Molly on 06/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a new 2015 Honda Fit from Tempe Honda. They had the exact Fit I wanted and gave me a fair, discounted price. Missy Frietz was my salesperson and she did a terrific job. She had a proactive attitude, expediting the entire process.


Great Dealership

5
yotesfan18 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love Tempe Honda and have purchased my last four vehicles at the dealership. The sales people are friendly and go above and beyond to make the purchase experience enjoyable. And that experience extends to the service department and how well they take care of you and your car.


Purchase Experience

5
abrinoele on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Tempe Honda. The salesman were very friendly and didn't pressure you to buy a car. The environment was very comfortable and overall I had a great experience buying a car.


Exceeded my expectations

5
Bob on 06/22/2015

Buying Process: 5.0 Overall Facilities: 5.0

Great experience. Christian, Robert, Dan and Dutch were easy to work with. They took the time to explain all of the options, professionally covered my concerns, and ended up selling me the vehicle that fits our needs. We are completely satisfied.


Great people to work with!

5
soldonhonda on 06/11/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We liked the low key, friendly and informative sales people we worked with so much that we decided to buy two new cars instead of just one. Their willingness to give us the best deal in town was much appreciated.


Review for John Spreine

4.6
car4111 on 06/11/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

John was quite a pleasure to talk to about providing me with the right wheels for the right price as I don't know anything about cars accept for my previously owned vehicles. John, having been in the business for some time now, helped educate me about the current market, key performance indicators, and answered all of my questions. Most car salesmen drive me nuts just to get that sale. John Spreine is not like, "most car salesmen." Meeting John and his helping me with my car goes down as a most positive experience, in my book. Thank You John Spriene!!


Great experience

5
write a review on 06/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Spreine of Tempe Honda is not only professional at his position but unbelievably concerned and genuine in trying to find the very best car for his client. I couldn't have been more pleased and my son is so very happy. I would recommend Tempe Honda to everyone. The service and buying experience is outstanding. Diana Fisher


overall good

4
MT on 06/09/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I got the car that I want with reasonable price. Two sale persons are nice and very helpful. We saved time and I got my new car.I worked with Jose Borja and Missy Frietz.


My experience at Tempe Honda

5
Satisfied on 06/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful people, no pressure, would recommend highly. Everyone was very helpful from start to finish. We were looking for a certain car, they had many to choose from, they got the one we wanted ready to show in no time. Can't wait to buy another vehicle. It will be the first place we go.


Strong internet sales team

4.7
Mark Arizona Honda driver on 06/08/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

really engaging experience, Rich is a solid partner and this is the second Honda we have purchased from him. Mostof the purchasing process can by done on line and via the phone which is really attractive to me.


Tempe Honda

5
Devang on 06/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My 2013 Honda Accord EXL had a front broken windshield & Safe lite auto glass would cover only front broken windshield not camera alignment from my insurance company. I called Robert Leiler and he recommend Penske, good follow up, work done under my insurance deductible. Excellent work from Robert Leilier !!!!! Regards - Devang Parikh.


Service department

5
JRB Happy CUSTOMER on 06/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to tempe Honda for a second opinion on a fluid leak issue. I had been to another dealer and was told the part was not leaking. I asked if the repair would be covered under my power train warranty. That dealer said no. I was met by troy belveal when I arrived. I explained the situation and he got the car in to be inspected. Troy told me the part WAS leaking and my power train warranty would cover the work. Troys care and honesty saved me over 500 dollars in potential repair costs later on down the road. I am having the repair done soon. I will be bringing my car to tempe Honda for all future service work. Thanx for your honesty and help troy.


Great car, great price, great service

5
123456 on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

During our search for a low mileage used civic we found a great deal at Tempe Honda. Our salesman, Robert Bones, was easy to work with and helped us through the whole process. Couldn't be happier with the car and the deal we got.


EXCELLENT Experience

5
Harin on 05/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

EXCELLENT ! Ken was amazing, right from the initial demo to handing over the keys. To the point and very clear. Excellent care taken. Rich was amazing too, the finance part of it was smooth sailing. I would surely recommend Tempe Honda over any of Honda showrooms in/around Phoenix.


Exceptional Experience

5
ash on 05/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire experience was excellent. It was refreshing to go into a dealership and have everything go smoothly without any haggling and with complete honesty. Christian was fantastic. He was straightforward, friendly, and very approachable. We felt comfortable approaching him with any questions or concerns. Christian also took an interest in our needs. He even gave us some marriage advice! It was all around and awesome experience. We plan on making our next purchase there, and hope Christian will still be available!


Exceptional Experience

5
Ash on 05/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The entire experience was excellent. It was refreshing to go into a dealership and have everything go smoothly without any haggling and with complete honesty. Christian was fantastic. He was straightforward, friendly, and very approachable. We felt comfortable approaching him with any questions or concerns. Christian also took an interest in our needs. He even gave us some marriage advice! It was all around and awesome experience. We plan on making our next purchase there, and hope Christian will still be available!


Great Service

5
Stan on 05/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Professional, and courteous. Was made aware of any service issues. Cost explained. Appreciate the courtesy car wash also


my new Honda Accord!

5
Hondagal on 05/19/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to say this time, buying a new car was actually enjoyable! I have been planning on getting a car for a while. Christian Vezilj was the first person I spoke with at Tempe Honda. I got lucky!!! He followed up with me on a regular basis to let me know about any new inventory and special offers which was super helpful. When time came to make the decision, he was there to present all the options, explain all the details, and ensure a smooth process. He helped me set up everything in my new car as well and answered all my questions with patience of a saint! He was very professional and knowledgeable every step of the way. I love my new Honda and when time comes to get a car again, I will definitely be speaking with Christian and visit the friendly folks at Tempe Honda,


Best buying experience since 1966!

5
Accordguy on 05/16/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If your buying a Honda you must see Christian Vecilj at Tempe Honda. He gave us a solid no haggle price, guided us through the process and help set up our bluetooth. This really was the first time in a long time that I went to a dealership and had a A1 positive experience. Ask for Christian V.


Such an enjoyable car buying experience!

5
kachinadoc on 04/27/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tempe Honda and our salesperson, Carl Grotheer, provided a hassle free environment for trading in our car for a new purchase. Did not feel pressured at all and felt treated with integrity. Carl was so helpful to answer all of our questions and show us many features of the car we would likely never have even know about as our busy lives often preclude reading manuals!


Excellent experience for buying a new vehicle !!

5
weichao on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Basically, I tried 4 or 5 honda dealers in PHX area. I couldn't tell which is the worst one, but I can tell Tempe honda is absolutely on top of all the dealers I've ever seen. The environment makes me feel comfortable and relax. The salesmen, Christian, has tons of patience. They will not push you for a decision, which gives you good enough time to focus on the price, color, model and everything about the car. He also provide excellent services with smiling faces and gentle voices all the time. To sum up, great dealer, great services, great price for this kind of services, all 5 stars. I will highly recommend Christian to my friends, but not only for the recommendation bonus.


Troy Service writer...Great Service

5
Sandy Fortune on 04/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was recently at Tempe Honda and was very happy with my service writer Troy


Ford Focus

5
Jbigler80 on 04/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a pleasure full experience with tempe Honda working with John. He answered all my questions thoroughly and in-depth. Thanks tempe Honda!!!- justin


The best experience we've ever had buying a vehicle!

5
DrColvin on 04/08/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tempe Honda, and, in particular, John Spreine, were wonderful to work with. We had done some research on Cars.com and found a Honda Pilot at this dealership. We were looking to trade in our Toyota Sienna and were on the fence if we wanted another minivan or an SUV. We came into the dealership to look at the Pilot and decided it wasn't the vehicle for us. John pointed us in the direction of a Honda Odyssey EX-L that they had on their lot. This had all of the bells and whistles we were looking for so we started the process. This is the part of the buying experience we typically hate the most: the games of going back and forth, getting the manager involved, the haggling, etc. Much to our surprise and delight, there was none of that here. No games, no pain, they met all of our requests and we were on the road in our new van in just over 3 hours. This was truly the best experience we could ask for in buying a new vehicle. John and Tempe Honda were great!


Good.

3.8
tlhollo on 04/08/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I really am a person opposed to survey's but I thought if it would help my used card dealer I would fill it out. However, some of the things that bother me about buying a car is that all the cars are locked and you cannot browse in them without the dealer getting a key. It was suggest that I sit in it but I was never asked if I wanted to test drive the car nor did I ask. After doing the deal and driving away my husband and I thought maybe the car drove a little rough because it had sat so long or the gas in it was cheap. Dan in the used car department did give me a voucher to have service check it out. But service then advised it would be best to set up an appointment. Kenny never actually did the walk around the car with me or showed me how to work some of the features. It did however, take mats from one CRV and put them in my CRV. I think it is important in order to make the purchasers buying experience more effortless is for the dealer to suggest way indeed the purchaser might fail to ask. Buying cars can be somewhat intimidating already. Kenny was very patient but did make it known up front that he did not want to waste our time nor did he want to waste his. We like the option to inquire about any and everything when it comes to spending x amount of dollars for a car. Other then all this, it got us in and out. Made sure we have our credit scores and the car fax for the CRV in which we purchased. Thank you Kenny for your help with our Certified used car purchase.


Service Review

5
ckawaguchi on 04/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a bad new car purchase experience with another dealership so I have been bringing my car to Tempe Honda to get it serviced. This most recent time I dropped in without an appointment for an oil change. By the time I had unpacked my laptop to start working the service was already done! Erik was very thorough and nice. I was pleasantly surprised by the entire experience. Thank you Tempe Honda!


Ken Smith

5
Howard Biemeck on 04/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ken is a tremendous asset to this Honda dealership. His expertise, courtesy and overall sincere representation always leaves the customer feeling cared for without compromise. I totally recommend Ken to everyone I know and Tempe Honda to everyone needing a new car and excellent service. I own 3 Tempe Honda's because of quality employees like Ken and will continue to do business there.


The best experience we've ever had buying a car!

5
DrC on 04/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

No games, no haggling, no pain and ended up with the perfect vehicle for us. This is the best car buying experience we've ever had!


A great bun experience

5
SCN on 04/05/2015

Buying Process: 5.0 Overall Facilities: 5.0

I had a very good experience at Tempe Honda from the recommendation from Dan Thomas for Missy Frietz, who treated me wonderfully. She was always attentive to my needs, she was honest and presented facts, and never applied any pressure. A very nice lady whom I plan on visiting again and recommending to my friends.


service department

5
Dolores Bernal on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael Leis was helpful, very nice took the time to explained all of service needed on my car. Everyone here is so friendly and always will to help, They make you feel welcome. Thank you Tempe Honda


Used Car Purchase

5
usedcarmom on 04/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Looking for an inexpensive car for a teenage daughter has been a challenge! Not much she could afford and we were concerned with safety. Stopped in at this dealership as we were driving by. In a matter of minutes the salesman had found us a fabulous car that we never thought she could afford. Amazing CARFAX review and they had done all the minor repairs and NEW BRAKES. My husband and daughter had to go to the bank to get a cashier's check and this took a long time. During all the wait, the salesmen was very patient and kept me company. Paperwork was quickly completed. Also, the finance manager, was funny and kind to us. Amazing experience and I will be going back to this dealership in the future... My teenage son is next!


very pleased

5
Steve91 on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just purchased our second car from Tempe Honda. Great experience all around. John had our car ready for us when we arrived to do the paperwork. Thanks Tempe Honda.


Great Experience!

4.7
Erin C on 03/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had the best experience at Tempe Honda. Missy Frietz was extremely helpful and was able to work with me and make the whole experience quick and easy! Everyone at Tempe Honda was very kind and helpful. I'm extremely satisfied!


Car buying experience

5
Diane90 on 03/29/2015

Buying Process: 5.0 Overall Facilities: 5.0

I was very satisfied with my car buying experience at Tempe Honda. My sales rep was very knowledgeable concerning the make/mode of car. All of my questions were answered. They were the only dealer to secure the color of car I wanted.


Car buying experience

5
Diane90 on 03/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very satisfied with my car buying experience at Tempe Honda. They were knowledgeable about of the make/model of car. They answered all of my questions. They were the only dealer able to secure the color car I wanted.


Great salesman and honest dealership

5
Mari A on 03/28/2015

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Was in Tempe a few days to purchase a car for my son. Visited MANY dealerships in the Tempe/Scottsdale/Phoenix atea. Tempe Honda had the best selection of used Hondas. In addition, they also had the best prices. Unlike other dealers in the atea, the price advertiser was the price of the car. There were no hidden dealer add ons that seemed to appear upon further inspection at some other dealerships. Christian was an honest, up front salesman who worked hard to earn my trust. It did not matter to him that I was not from the atea, and treated this business transaction very professionally. I would highly revommend this dealership.


Great purchase experience, courteous and knowledge

5
CharlieGQ on 03/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I had a wonderful experience purchasing our 2nd Honda Odyssey from Tempe Honda. Our salesmen, Richard Lim, made us feel extremely comfortable; never once did we feel rushed or pressured. He new the details and features of the new Odyssey and helped compared them to our older outgoing Odyssey. In fact, everyone we came in contact with during our purchase experience was knowledgeable and courteous. Our finance person catered to our schedule and rushed all the paperwork through in time for us to take the new van to pick up our kids. We have had 2 wonderful purchase experiences from Tempe Honda and do not hesitate to recommend them to others.


Great Service!! Great Deal!!

5
Abel on 03/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Tempe Honda looking for a Civic Si. Efrain provided excellent customer service. He showed me the car i was looking for and drove it up front for me to see. He took his time to show me the features and specs of the car. I was amazed of all the features the car had. Very informative and great knowledge in his work. I ended up buying the vehicle there because of the excellent quality, excellent service, and excellent price. Great friendly staff. I even ordered some accessories which arrived quickly and were installed within a couple of hours and received a free car wash courtesy of Steve Englander the internal service advisor. Very satisfied!! I recommend Tempe Honda to anyone looking to buy a car with excellent service.


Great deals you will ever find just at tempe honda

5
Alaa Al Tarboly on 03/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great deals, Love their discounts, costumer service and the great management to deals.Sa'ad Al Hashimi, has always been great with me and my family on my third purchase from Tempe Honda. I just feel comfortable being there, also love the expresso coffee they make ??Trying them is a must.


Excellent Dealership

5
chuck on 03/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When we first walked in the door we knew we would be doing our business with this dealership. Just the atmosphere of the building and the friendliness of the sales staff was outstanding. Our salesman, Christian Vezilj, was without a doubt one of the best salesman I have ever dealt with. This was our third Honda lease and we will definitely do business with this dealership and Christian in the future.


Saad at Tempe Honda

5
char on 03/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every single employee there at Tempe Honda, from initial contact with the sales rep, Sa'ad, clear through to the young man that delivered my car after purchase & service, were outstanding and an asset to their company. I was hesitant in going in as a woman by myself, having had a horrible experience at another dealership the previous day, however, all of my questions were answered, patience was shown with my indecision (too many choices), and I was treated with dignity and respect. I would absolutely recommend this dealership, and specifically Sa'ad, to family, friend or foe. It is very obvious that customer satisfaction is a high priority and I left there with a terrific vehicle and a happy heart.


The Negotiator

5
RoadRunner on 03/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan Wickham, who is head of online sales, was very helpful and honest during our test drives about the pros and cons of each option. When it came to negotiating trade-in, he was understanding and ensured we got a fair deal with manageable monthly payments. If you are in the market for a used vehicle - Honda or otherwise - Tempe Honda has a good selection that can meet your needs.


Rich Edis the sales rep is a bad xxx!

5
AJ on 03/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I hate dealerships and these guys made it quick and painless. They also had us out of there in about 4 hours with no pressure what so ever. I would absolutely recommend this dealership to any one. AJ RichardsCEO Rush Club


Excellent Service!

5
G I on 02/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

To start, I had owned my previous vehicle for 8 years, so going into the dealership was already an overwhelming feeling. My sales person Kim greeted me at the front of the used car department and I will say that he was so friendly and patient. He understood what I was looking for when it came to price, size, and a few other must haves in my next vehicle. I got a great offer for my trade in, and was able to leave the same day with my new car. Dutch was my finance consultant and he answered all my questions and went through each page with me that was part of the paperwork. I appreciate the patience they both had with me because again, I had owned my last vehicle for 8 years so I haven't had to go through this for a long time now. I had to get a small crack on my front bumper fixed and the used car manager John Bailey was able to get me into a loaner when I had dropped my new car off. Even recently I had a recall on the radio system and took the vehicle into the service department and Steve Englander was very pleasant. I am very satisfied with the service that I received at Tempe Honda and definitely recommend anyone looking for a vehicle to purchase one from here. The service is outstanding and I love my new car.


Great Service Experience with cordial employees

5
Paul Benich on 02/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great, "Both Carl Storgarrd and Robert Lieler were outstanding to to my service request.


Tempe Honda (Christian Vezilj)

5
Mcarreno on 02/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tempe Honda is a clean friendly environment. I worked with Christian Vezilj and he is awesome! He didn't discriminate on the fact that I was a young buyer, he treated me with courteousy and respect. I went to a couple of dealerships and they all havee the run around and told me what car I could afford, Christian and Tempe Honda didn't. They worked with my pricing and got me what I needed. Christian will try to fill any need to make the customer happy and I recommend his service 100 percent!!!


I wouldn't go anywhere else with my Honda!

5
luvtowork on 02/12/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dave Hudson was, as always, professional and caring, kept me up to date on the progress of my repair and made me feel like my business really matters! Thank you Dave!


Well that just happened :)

5
Melissa G. on 02/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have to say I really do love Tempe Honda! I have always had my Honda's serviced there (2011 Honda Pilot EX-L and 2012 Honda Civic SI) and there service department has always been fantastic in my book. I have owned three Honda's in the past three years all bought at another Honda dealer, and I have to say, I wish I would have bought all of them at Tempe Honda! So my buying experience goes like this....I went in to get an oil change on my Pilot, and a white 2015 Pilot Touring caught my eye! I went in to just inquire and I got a deal I couldn't refuse with the help of my awesome sales guy (Nick Rasmussen) and the rest of the team.So my oil change turned into a swift and easy trade with purchase. One would think great, but no there's more! So after that deal was done my husband came by and the next thing I know we spot a 2015 Sport Accord that catches our eye and we got an even better deal so we did another trade and purchase! Two new car purchases in one day and it all started with an oil change! LOL I have to say it was the smoothest, shortest process I have ever experienced and I would do it all over again, but only at Tempe Honda!!! I want to say thanks to Nick and the rest of the team that did a spectacular job...I really can't say enough great things :)


Shock & Awe-shucks... I just bought a car!

5
"Sir" (That's what he called me all day) on 01/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My original purpose at Tempe Honda was to leave a car for service. I received great insight and value for the service that I ordered.(from Karl) While I was waiting... I checked out the lot to see the new Honda FIT. A sales rep approached me... but only in a support capacity. His name was Nick. He was a powerful listener. I had no intention of buying a car that day... but I ran out of reasons not to. There was no pressure to buy. I was given many opportunities to think alone... or even walk away I was just given more reasons to hang around and learn more. I simply told Nick what I could do for what I wanted... and he was apparently a good advocate for me with his management. The car is home now... and I may have driven it for the last time. (My wife likes it too) Thanks Nick... and Tempe Honda.


Satisfied customer

5
Stan on 01/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brought vehicle in for wheel bearing noise. Vehicle repaired under warranty. Prompt and courteous service. Also had oil change and safety check, appreciate the car wash. Have always experience professional and courteous service here.


Buying two new Honda Civics

5
Mr. and Mrs. L on 12/30/2014

Customer Service: 5.0 Buying Process: 5.0

Great dealership, fantastic prices, and overall amazing experience. Went in looking for one car and was wow-ed into getting a his and hers brand new Honda Civics. Even sent over my parents to take a look for a new car. Nick Rasmussen was a great salesman and very knowledgeable about the car, and I would highly recommend him and the dealership to my friends and family.


Wonderful Service

5
Taylor on 12/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My first time buying a new car and Nick made it very pleasant and easy. A great experience and I walked away with the perfect car for me.


Tempe Honda Service

5
Trisa Diego on 12/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tempe Honda has always excelled in service and sincere care for my family. I have owned eight Hondas over the last 15 years, and for the past seven years have been impressed with the "above and beyond" service I have received from the Service Dept. Manager Robert to Dave the Director. Tempe Honda has been professional, respectful and trustworthy. I highly recommend Tempe Honda Service! Trisa Diego


Fast & Efficient

5
nestrada on 12/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Christian Vezilj, he made the process as quick and easy as possible. We came to a quick agreement on price and didn't have to do the "song & dance haggle".


Great car buying experience.

4.5
Mohan Basavapatna on 12/10/2014

Customer Service: 5.0 Buying Process: 4.0

It was a very simplified and stress free car buying experience. Missy Frietz clearly understood what I was looking for, presented good options for my wife and I to make an informed decision. Dan helped with how to make the numbers work. Delighted with the speed of buying and also understanding great year end deals.


Best buying experience I've ever had!!

5
AT on 12/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I inquired about a vehicle over the internet from Portland, OR. Dan Wickham responded immediately and answered all of my questions directly, no run around. He was very professional, honest and prompt. Dutch in finance was also great to work with. He mailed all of the paperwork I needed to sign right away. The process from start to finish was incredibly smooth and easy. It was hands down the bust buying experience I've had. I would highly recommend buying a car from Tempe Honda. Thank you Dan, Dutch and everyone at Tempe Honda!


Very helpful and courteous

5
jlp on 11/26/2014

Customer Service: 5.0 Buying Process: 5.0

We received very helpful and courteous service from Richard Lim, Sa'ad Al-Hashimi and Dean Sowards. Special thanks to Richard Lim for his patience in following up on our interest over a period of time and in locating and obtaining exactly the vehicle we were seeking. As usual, a very positive experience with Tempe Honda.


Excellent Experience at Tempe Honda

5
YANGAN on 11/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I made a very quick decision to buy a new car from Tempe Honda, based on their quality service. I was especially satisfied with the service by sales representative, Richard Lim, at a professional, honest, and patient manner.


Peeling Clear Coat on my 2013 Honda Civic SI

5
4smallz on 10/30/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a pleasure working with the Honda team.. I was referred to Penske for some warranty work. The clear coat was peeling off my 2013 Honda Civic SI. I was very upset that my year old car was peeling. I am grateful they covered it under the warranty after reviewing the issue. Thank you again for making it right!


A++++++ Buy from these guys, they are the best

5
Grandmas Boy on 10/29/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I will only purchase a car from Tempe Honda in the future!!! These guys were great rich our saleman in a no bull guy I was purchaseing a car for my 86 year old grandma, they really gave a fair price for her trade 1984 ford crown victoria, to her new 2006 lincoln continental. we were on on way home 1hour and 25 minutes from the time we pulled in to look. nothing but positve to report here.


Tempe Honda has done it again!

5
HappyNewHondaFitOwner on 10/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just purchased my 3rd car from Tempe Honda. I worked with Mike Johnson, who was AMAZING from start to finish! He was patient and relaxed and extremely knowledgeable. He went above and beyond with his customer service. This was truly the EASIEST car buying experience I have ever had, and I absolutely love my brand new Honda FIT. Way to go Tempe Honda. You have a life long customer!


great services!

5
JC Cuello on 10/03/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a wonderful experience!.Every body was kind,service was fast and excelent.


Service

5
schroe on 09/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0

Our experience at Tempe Honda was great. David Hudson is our service advisor and Anthony Adams is our technician. They are both very kind. David always keeps us up to date about what is needed for our Honda and Anthony always puts a smiley face on our oil change reminder. We wouldn't take our car to anyone else.


Praise for Tempe Honda

5
Donald Clark on 09/21/2014

Customer Service: 5.0 Buying Process: 5.0

Though I never came into Tempe Honda, my experience as an out of state car buyer was wonderful. Saad Al-Hashimi made long distance buying very easy. I will tell all my friends the best place to buy a new car in Washington State is at Tempe Honda. Thank you again for your service.


Excellent service all around

5
Alice on 09/20/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ken Smith was very helpful. You could tell he took pride in his work. I felt like a guest and the time flew by while I waited for my car.


Very Friendly and Great Service

5
Sri on 09/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Service! Kenny Melville is a great Asset for your Organization. I am not sure whether I would have bought this Car, if it was not Kenny. Such an experience person, very polite and friendly. We felt him as one of our Family and your Organization too. I bought a user Car in 2010 for my First Son. That's why I came back to buy my Second son's First Car at you Place. Always You keep clean and well maintained even if they are Used Cars. We can trust your Organization for this. Thanks for your Excellent Service.


Very friendly and trustworthy group of people

4.8
suhasgoli on 09/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought a Honda CR-V from this place and it was a wonderful experience. The staff, especially, Dan with whom we worked was very friendly, knowledgeable and the whole team was keen to help make the deal. It was a quick and pleasant transaction.


Civic

4.6
dvharmonee on 09/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Me and my wife just purchased a 2014 honda civic sedan and we are very pleased with the purchase. Peter was very helpful with are purchase given are circumstances. Thank you, the overall experience was great.


Update to Earlier Review

3.6
mchighestgood on 08/24/2014

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 4.0

The general manager found my telephone number and contacted me. She immediately got me an appointment to get my bumper fixed and arranged for me to have a rental car at no cost to me. She also ordered a new manual for me and had it sent directly to my house. I feel better about the dealership now and hope that the GM's commitment to customer service finds its way down to her team.


Always a great service experience at Tempe Honda

5
Aziz on 08/05/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always a great customer service experience at Tempe Honda. I have been going to Tempe Honda for over 10 years for all of my Honda repair & service needs and will always recommend using them. The one time I decided to have a Big-O Tires work on replacing the axles on one of my cars, it was a month long ordeal of going back and forth with front end vibration problems. I finally insisted that they install Genuine Honda parts. After installing Genuine Honda parts, problem was instantly solved. A special thank you to Armando Perez.


Great Service

4.8
J Loera on 08/01/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My only bad experience was that when I called to make the appointment the guy I spoke with suggested I be at the dealers at 6:45am. I got there at 6:40am and pretty much sat in my car till 7am. What was the point of me getting there early? I told him that I was dropping off the car and not picking it up till later after work. So I sat and waited for almost 20 minutes. Other than that the young guy that did help me was very nice and courteous, I would go back to you simply because of him. He made me feel welcomed and explained everything to me in detail. I regret not getting his name. He deserves recognition.


smooth experience

4.8
chellestan on 07/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone I encountered at Tempe Honda was very pleasant and helpful. Our sales rep was Dan and he was great. He was helpful, knowledgeable and didn't play games. Smoothest car buying experience I've ever had. Will definitely return when ready to purchase again.


Disappointed

1.8
mchighestgood on 07/27/2014

Customer Service: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

I recently bought a used car at Tempe Honda. Part of the deal agreed to verbally with Terry Gluvna (a Manager at the dealership) was that they would do three things -- fix a scratch on the bumper, provide us with a spare key, and provide us with a user manual (since there wasn't one in the car). Within a few days of buying the car, my husband went back to the dealership to get the spare key made. He spoke to Mr. Gluvna, who recalled nothing of our conversation a few days before and said he would need to see the agreement regarding the spare key in writing. My husband persisted and ended up getting the spare key. I have now had the car for couple months and we have not been able to get the bumper fixed, as I have to take the car there during the week and during the day when the body mechanic works, meaning I have to take time off work. I don't have a big problem with that -- I can live with a little scratch. It would be nice, however, to have a manual for the car since I have to Google everything I want to learn about operating and maintenancing the car. I have followed up with the sales rep that assisted us when we bought the car -- Kim Shroyer. His answer was that another 2013 Honda CR-V with a manual has not come onto the lot yet. I would think a large dealership would be more than willing to purchase a $50 manual for a customer who just bought a car. It just seemed like once the deal was done, we didn't matter anymore.


Great service

4.2
RJS on 07/24/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service people were very attentive and kind. Most people had a smile on their face and seemed happy to be there.


Great Buying Experience!! Changed my mind!!

5
Alex Vera on 07/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tempe Honda was recommended to me from a friend, a while back in 2012. I have never liked dealership because of their tricks to get you into cars that you cant afford or are not finance for. Bottom line going into Tempe Honda I was very pessimistic that they could do anything for me at the time. That was of course till I was introduce to this man Jim Franchini. It was a Sunday in late September and I was just going in their to test drive the civic, Jim was able to get me into the car that I wanted which was brand new 2012 Honda Accord. He did not give me the run around straight out told me the out the door price and was very friendly and helpful! till this day 2 years later I rave about my experience because I have never own a brand new car this was my first new car in my 30's and I have had pretty bad experience with dealership till Tempe Honda. I will never buy another car unless its from Tempe Honda or Penske family. Kudos to you all thanks for the great experience.


Great Customer Service and Experience as Always!!

5
Alex V on 07/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was great! I dealt directly with Armando from the inception. He was friendly, helpful and explained everything they were going to do! Bottom line I am very happy with Tempe Honda I bought my car there and the service I get their anytime I call or have it service is Stellar. Please Keep up the great job and Kudos to Armando for doing a great Job!! I wanted to write this review cause I am always impress with the service they provide, but this time I was very happy with what they did Kudos to all the staff !! See you soon. :)


Great Experience

5
Mauri McLean on 07/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with my new Honda civic! Dan was very knowledgeable and made me feel comfortable. They worked with me and my budget to help find the perfect car.


Dishonest, disrespectful and rude

1.2
Pinky Sue on 06/24/2014

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My experience was bad, but with the finance/sales team and I made sure to they knew. I will not come back here for anything in the future though.


bad time for an oil change

2.8
ncamomile on 06/17/2014

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

Really disappointed! Made an appointment for an oil change. When I was greeted the service advisor didn't quote me a timeframe but I figured it was the standard 45 mins to an hour. I had an appointment which they recommend for prompt service. An hour and a half goes by and still no status on my car. I asked the cashier to find out and the advisor came by and said, "soon." Another 30 mins I had to ask again (I was on my lunch break mind you). Right then my paperwork comes through, I pay and leave. It ended up being 2 hours for an oil change?? No consultation about the condition of my car, what they did, what needs to be done provided... So, they happened to have had an employee luncheon going on in the showroom the same time I was there. A whole lot of their employees were at the lunch! So is this why my car took 2 hours? I received the follow up email stating that they "trust my service was satisfactory" and if not, to call. I called and talked to the Service and Parts director. He did apologize for the trouble and acknowledged the schedule conflict with the luncheon. He said that his plan was to keep half the staff on while the others went to the lunch. Really? On a normal day you would need all the staff to be fully operational and that day it was only half. I guess that is why my service took twice as long. I got to listen in on the employees receiving recognition for their hard work while my oil change was taking twice as long. He even said previously when they closed down for the lunch customers complained they closed and that customers complain either way. This is an acceptable response? Have it after business hours! It is not okay to make customers wait extra and pay the same price. He didn't offer any compensation for this visit that I was inconvenienced for nor anything to return for a future visit. Not that I want to, if this is how they justify their service. Is this the standard companies are now operating at?? I was willing to pay the dealership costs and was going to Honda for the service and quality. Now that is no longer available I'll go elsewhere. I wanted to write this review Friday after I got back to work but wanted to wait to talk to someone hoping to rectify the situation. Guess not!


Chadwick

2
Chad on 05/07/2014

Customer Service: 3.0 Buying Process: 1.0

My experience with Tempe Honda was not satisfactory. I submitted a loan application for pre-approval and it took them days to find the application. Their web site states turn around time for approval is 24 hrs. which it wasn't. Lack of communication among their managers is an issue, the right hand doesn't know what the left hand is doing. They also play the game of saying you can buy a vehicle with little or low down payment and then continue to try to get more and more for a down payment, stating the old line that the bank determines the down payment not them. Same old same old car dealership tactics are used by this dealership.


A++++ dealer

5
jbdpramod79 on 05/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great price, superb service by sales people and very clear explanation by finance guys.I found the cheapest new car from Tempe Honda. I virtually shopped all Honda dealers in the valley.Also, great coffee machine. ;)


Poor customer service after car purchase

1
adsouza on 04/24/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Bought my honda accord from this place in October 2008. Recommended this place to a friend and she ended up buying a car. I was promised a $100 referral bonus during the sale of the car back in November 2013 by the Finance Manager. It has been more than 5 months and even after multiple emails and calls to Tempe Honda have not got any response about the check. They keep passing the buck to someone else. Very poor customer service once the sale was made. This will be the last time I will every recommend a friend to that place or buy a car from there


Poor customer service

1
adsouza on 04/24/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Bought my honda accord from this place in October 2008. Recommended this place to a friend and she ended up buying a car. I was promised a $100 referral bonus during the sale of the car back in November 2013 by the Finance Manager. It has been more than 5 months and even after multiple emails and calls to Tempe Honda have not got any response about the check. They keep passing the buck to someone else. Very poor customer service once the sale was made. This will be the last time I will every recommend a friend to that place or buy a car from there


Raymond was extremely helpful when it came to answering...

5
Krishauna on 03/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Raymond was extremely helpful when it came to answering any questions I had about the Honda Accord. He gave me space and time and was not down my throat pressuring me to buy a car immediately. Raymond was honest about what he could and could not do when we were asking to lower the price. When I had a question Raymond would answer it truthfully and if he could not provide an answer he went to find someone who could. Hopefully I dont have to buy another car anytime soon due to my brand new 2014 Honda; however if I do Tempe Honda will be where I go. Thank you!


Pleasure to work with. Very helpful and knowledgeable,...

5
two hippies on 03/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pleasure to work with. Very helpful and knowledgeable, would highly recommend. Very easy to work with and didnt put any pressure to purchase one of their vehicles.


I would like to take this opportunity to share a recent...

5
kings02 on 03/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to take this opportunity to share a recent experience I had at Tempe Honda. For starters, I have been taking my three cars there for the last 7 years. 2003 Honda Pilot, 1997 Honda Accord (recently sold for $3000 w/197,000 miles all service done at Tempe Honda) and a recently acquired 2008 Honda Civic SI. I have been dealing exclusively with Colby Lingenfelter for the last 4 years and this gentleman has simply provided the best customer service that I could expect from a service adviser at a dealership. This time however he went WAY above and beyond my expectations. The 08 civic that I recently purchased had a recall on defective factory paint from Honda. We were concerned however that some of the paint on the car was in spots that are not covered under the technical service bulletin issued by Honda of America. After taking pictures and doing paint measurements to see the thickness of the paint, I was instructed to take my vehicle to the body shop that deals exclusively with Tempe Honda, Penske Collision, because the district rep for Honda wanted to see an estimate for the work that needed to done to fix the bad paint. The estimate was submitted and I was told to wait a couple days to see what the decision was going to be on weather or not Honda was going to fix the paint. I sent Colby an email the next day to see if he had heard anything and in less than an hour he wrote back and had informed me that they (Colby Lingenfelter and Dave Clark the service director) were able to push it through and get the job approved through Honda. I was totally amazed. I had figured that they (Honda) would ask me to pay for half of the repairs but Colby and Dave were able to work together to get it covered 100%. That day both Tempe Honda and Honda of America gained a customer for LIFE! I will not stop taking my vehicles to Tempe Honda for service period! You could not PAY me to take my cars anywhere else. These guys are professional, courteous, and in a day and age in my opinion where customer service has seemed to become a lost art, these gentlemen are a friendly reminder that yes it still does exist. I am always treated with kindness and respect. Sure, I have friends who swear by there mechanics and tell me how much money I would save if I went to "there guy" but I would rather pay a little more and have the job done right and know that if by chance it might not be that they will stand by their work 100%. I would also like to mention two other gentlemen that deserve honorable mention that also work that this dealership, Robert Leiler service adviser and Andrew Evans, mechanic that always works on my cars. Both these guys are great as well. Again I can't thank these gentleman enough for the EXCELLENT service that they have provided for me over the last 7 years. Here's to another 7 years guys. Cheers!


I was preparing for the worst when I went in to lease a...

5
rmharper on 02/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was preparing for the worst when I went in to lease a car from Tempe Honda. I was extremely surprised by how awesome the experience was and how quick the process went. We were greeted, went for a test drive, and were given all the options. We even brought in an ad from Bell Honda and asked if they could match what the other dealership was offering, and they did it. I would recommend this dealership to anyone.


Ken Smith and Mike Miner provide excellent customer...

5
aswaas on 01/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken Smith and Mike Miner provide excellent customer service. They are both honest and dependable. I drive more than 40 miles, passing three other Honda dealerships, to take my car to Tempe Honda because of Ken and Mike.


Saad did a good job in explaining the product. He was...

4.8
dotj on 01/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Saad did a good job in explaining the product. He was friendly and easy to work with. He had good follow up after our initial discussions


The guys we worked with put a lot of time in to getting...

5
errrhed on 01/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The guys we worked with put a lot of time in to getting us a great vehicle in our price range, and there was no pressuring or rushing us,even though it was late in the day. We drove away that very evening in our new vehicle. Great people.


Horrible Customer Service

0
Chris on 12/08/2013

Horrible Customer Service We are very shocked at the level of disrespect and horrible customer service we received; especially since we are New customers. We were looking at used cars and they did not start and had stuff not fixed on them and leaked oil. They didn't care at all


Thank you to Jim and Dan at Tempe Honda. The experience...

5
tinan30 on 11/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you to Jim and Dan at Tempe Honda. The experience was smooth, fast and rewarding. I came into the dealership presented my requests of type of vehicle that I was looking for and price I wanted to pay. I test drove the vehicle I researched previously. Turns out that really didn't fit my needs as a commuter car. Then Dan showed me the 2012 Hyundai Elantra Touring. I was hesitant with the affordability of the vehicle. Jim in finance worked his magic and I was pleased. They catered to my needs in the vehicle I needed to purchase for my family. Always pleasant, no pressure and they cared. I am completely satisfied and will be recommending Tempe Honda to all my family and friends.


No strong arming the customer, all sales people I dealt...

5
rbw612 on 10/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No strong arming the customer, all sales people I dealt with were great. I have bought many vehicles over the years and never had a Great experience, but the staff at Tempe Honda treated me very well, and I could see other customers were being treated well too. No running around from the sales people to the manager etc. I have and will continue to tell my friends if they need a car stop by Tempe Honda.I would like to thank Dan Wickham and his crew for making buying this car a good memory.Bob Webster


John Spreine was the first person we met upon arriving. ...

4.8
akilgoreii on 10/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John Spreine was the first person we met upon arriving. He was one step ahead the entire time we were there with the selection of cars, paperwork, and phone calls. He has lots of energy, knowledge of cars, and cared enough to share his honest, personal opinion. He also had me driving out of the lot, in my new car inside of 2.5 hours. This is the most positive car buying experience I have ever had with any dealership or sales person. I plan on telling all my friends, family, and acquaintances about my great experience. My daughter and I think John Spreine and everyone else who had a hand in getting us into a reliable and affordable car.


Aaron was very easy to work with, he had a good knowledge...

5
mattch on 09/24/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Aaron was very easy to work with, he had a good knowledge of the car and was able to answer all my questions. The price of the car was the price he quoted me online with no hidden extras. The rest of the staff was friendly, I was greeted promptly as I got out of my car and all offer me bottled water. Since I knew what I wanted, I was pleased that the total time it took from the test drive to getting the keys was just over 2 hours, a fun time for me.


What a great experience! Dan is great to work with. We...

5
bbroadhead71 on 09/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience! Dan is great to work with. We made a deal through email and I was nervous to make the 600 mile drive to buy a car thinking the deal would change when I arrived at the dealership. Tempe Honda honored the deal we made (no bait and switch). It was very refreshing to deal with a car dealership that has honest employees. Don't hesitate visiting this dealership as part of your car buying experience and ask for Dan.


Aaron Stepp was outstanding and a true professional. His...

5
gdpont on 09/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Aaron Stepp was outstanding and a true professional. His knowledge and experience was most helpful in choosing the right car for my needs. He earned "full marks".


I had a fantastic experience at Tempe Honda--they...

4.8
juliemariemueller on 09/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a fantastic experience at Tempe Honda--they listened to what I wanted and did not pressure me into anything else. It was fast, easy, and comfortable. An excellent buying experience. I would definitely recommend them.


Went to the dealership and found a used car I wanted,...

5
tparrr on 08/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to the dealership and found a used car I wanted, unfortunately the cruise control was broken and could not be fixed; at least not quickly or easily. They assured me they would do everything they could to find me a new car and make me happy. I ended up finding a new, better car (in my opinion) and they made me an offer I could not refuse. I was very happy with all the service I got and how helpful all of the salesmen I worked with were. I will absolutely reccomend this dealership to anyone when buying a new and/or used car.


$29,998

Mileage: 3889

Color: Black

Transmission: Automatic

Body Style: Sedan

City: Tempe, AZ

Engine Type: 4-Cylinder Turbo

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