Stevens Creek Toyota

Terrible service

I had an appointment at 10 am for 15000 miles service. I arrived on time. They took my car and asked me to wait in the waiting room for 2 hours. 3 hours later I came back to pick up my car. They hadn't done anything. I had to take my car back and leave. Wasted 4 hours. I called service manager but didn't get a callback.

Good service and nice waiting lounge

I would recommend Stevens Creek Toyota for general car servicing. I had a satisfactory experience with the dealer here. Lounge has good facilities including TV, free wifi, etc.

Service department is terrible

quoted 4 hours 2 days later it's done. Fog lights and spoiler installation. Can't get a straight answer. Can't get a call back from service manger. Will never go back.

Best car purchase experience ever!

I highly recommend this dealership. I went in wanting a particular car but thought I could never afford it. Jason worked his magic and offered me different options. First time that I leave a dealership not feeling like I just got robbed. When I returned to pick up my car, Jason took the time to show me all the new technology, and showed great patience. Very appreciative.Thank you!

Excellent experience!

This is my first time I went to Toyota Steven creek Delers and I meet George Tedia with nice smile that really help me to buy a car. So I am really happy the way he treat us.

Car purchase

Thanks to Mike Emadi for his professionalism and helping us decide the right car and providing good experience and deals.

Buy new car

It has been a pleasant experience. The dealer gave me a very good deal.

Good service

Very good service, good and easy ,we will come back again, and suggest to my friends.

Quick, Professional & Courteous

Jason, Thank You for your courteous and exceptional service. This was the easiest buying experience I have ever had. I highly recommend Stevens Creek Toyota.

Easy and fun

I haven't purchased a new vehicle in 30 years, and Kevin and Rene made it fun. Kevin helped me identify what I was looking for in my new vehicle. After 462,000 miles on my last 4-runner, I look forward to the same from my new 4-runner. The staff has been very professional and I am certain my continued relationship with the dealership will be stellar. Color me impressed.

my experience was very poor

I am only rating Ray, who is the manager and who was ultimately responsible for my buying experience. I financed my car, I suppose like most people.But, there was not proper disclosure. A certain charge for "express code" was thrown into my final sales contract without being asked whether I wanted it. Ray said that he would send me a check back in July, yet he did not.At the same time, I signed up for LoJack, an antitheft. However, I was not told that the coverage area excluded where I live. I put in 3 phone calls and 4 emails to Ray. Hie was evasive. Only when I threatened to file a complaint with the Dept of Consumer affairs did Ray agree to send me back both the Express Code and LoJack fees that were charged to me.Also Ray had promised me $200 of parts . I asked for 2 keys and touch up paint.He only would give me one key and the paint.These last items probably would not have cost the dealer more than $50, to make me happy. I guess Ray doesn't care about whether I was happy.

Try it you'll Love it!

My 2003 RAV4, bought new, 182k miles, no major problem till 2015! So decided to purchase a new 2015 RAV4. From the moment I Called, dealt with sevice for the 2003 RAV4 problems, and onto Sales rep, to Accounting rep, it was perfect. Highly recommend this dealership. I hope it continues!

Thanks Stevens creek Toyota

I purchased a Prius Plugin this week and I am very pleased not only with the car but also with how I was treated by the staff. I would like to personally thank John Shamloo for a great experience. He was extremely professional and did not waste any of my time. I also would like to thank the floor manager Craig too who was great. Thank you!

excellent customer service

I am first time buyer did not know how to deal with the buying process. I was luck enough to meet George Tedla who exceptionally was down to earth and understanding my needs and recommending my beautiful Toyota corolla to fit my budget. Ray the manager was also very helpful in making my monthly payment work according to my expectations. Thank you very much and i'll always buy from you guys next time.

Excellent everything!

Javad and Ray were absolutely amazing! Javad was by far the best salesman, and despite the hard decision, he provided me with multiple options that fit exactly what I was looking for. Both Javad and Ray were not only welcoming, but I loved that they weren't overly pushy. Overall, I had a wonderful experience here! Thank you for all your hard work and time.

Martin was exceptional!!!

The service provided was exceptional! Martin made my car buying experience comfortable, free of pressure and overall enjoyable and fun. The guys who worked there where fun to talk to and made me feel as though I was part of the family! I will definitely return and refer people to this dealership! Thank you again to all who helped me through this exciting experience!

Respectful, low-pressure staff

I had walked out of dealerships before, largely because of high-pressure salesmen. When Javad saw me examining a Corolla, he approached me to help, and when I said I was not buying that day, he accepted that and made himself available to answer questions without ever asking the expected "what would convince you to buy today?" When I returned a few days later, he remembered me and was happy to help. He steered me away from the more equipped models based on what I told him of my preferences, and was always respectful of my speed (frustratingly slow when I'm shopping). I found car shopping to be a much less stressful activity here than any other dealerships I'd been to, and would absolutely recommend Javad Dabbaghi to anyone looking for a new car.

Amazing service Toyota Stevens creek

The cars are great quality and the sales rep (Lee Mckim) was exceptional, the cut us a great deal and we're very honest!

Exemplary service Stevens creek Toyota/scion

Everything was great from the quality of the cars to the customer service! I highly recommend coming here they have great deals and are extremely helpful!

good customer service, facility could be improved

Dealer is responsive and knowlegeable of the product. Good effort in closing the deal...

Toyota

Francisco was great and very friendly. We would come back to see him in future

best buying experience - ever!

I just purchased a Prius from Stevens Creek Toyota. I can't tell you how satisfied I am with both the car and the buying experience at this dealership. Sam K is one of the best sales consultants that I have ever worked with. He made the entire process quite smooth, fast and easy. I got a great price, a great car and an experience that other dealerships should emulate.

Great Stay

Treated very well. Good experience, great deal. Ray was excellent, courteous, friendly and willing to work with us. The dealership was clean, the finance person was helpful and everything went well

Great service!

Stevens Creek Toyota is the best place to buy a car in the Bay Area...no hassles at all! And, I wasn't at the dealership for hours and hours like I have experienced in the past. I WILL buy another car from them someday!

Excellent service!

Upon arrival to the site, Martin gave us - me, my husband, my mother-in-law and our daughter a very warm welcome and very good 1st impression. He provides us a lot help in choosing a suitable car. My husband said this young man looks like Obama and yes, he is as good looking and as sincere as our president. :) Later, manager Parry also gave us a very informative introduction about the available car service. Still remember he said "we toyota here just want you be happy". Yes, we are very happy with the excellent service provided in Stevens Creek Toyota. Thank you very much.

Friendly and helpful representatives

The representatives were friendly and helpful. They were upfront and patient so the buying process was short and enjoyable. Go ask for Martin Hernandez.

Review

The experience was good. I enjoyed how quickly the process was.

Jason Orr

Frank, Ray and Jason were outstanding! Easy to work with..

outstanding service,fantastic pricing

outstanding customer service, ALL sales staff,and service staff that we met were very friendly and helpful.the 2014 fj. we purchased is an outstanding ride. ray k. went over and above to get us the best financing available. thankyou for all you help .outstanding dealership....

The Extra Mile

I just completed the purchase of a used 2013 Hyundai Sonata. Gary Piche and Dave Volkman teamed up to provide a no pressure, laid back, and friendly experience through the whole process. Perry Farahani in finance went the extra mile to get a great rate and a payment that was very reasonable. I would highly recommend Stevens Creek Toyota to all my friends and family. This purchase was a personal example of what buying a car should be - professional, courteous, easy-going, and did I mention NO PRESSURE? I will definitely come back when my kids are old enough to get their own cars.

GREAT SERVICE!

GREAT SERVICE. SALESMAN SEEMED TO REALLY CARE ABOUT ME. GOT A GREAT DEAL ON MY NEW PRIUS AND THE WHOLE TRANSACTION ONLY TOOK AN HOUR! ALL IN ALL A TREMENDOUS EXPERIENCE.

Happy Times

Had a quick and enjoyable experience. The car is working great. Toyota certified used is the way to go. I love my Prius.

Great Service

Found this dealer through suggestions from family friends and was very impressed with the quality of the service. Everyone was very kind and helpful, and made us feel important as they worked to help us find the perfect car. I would definitely return and would recommend this dealer to any friends who were looking to buy a car, we had a very pleasant experience and are very happy with our purchase.

Wonderful and Great Professional service

I was looking specifically for Rav4 model, the toyota representative John Shamloo was awesome in explaining me in detail about the different versions of Rav4 and helped me decide the one suiting my budget and requirements. Starting from the time I reached their office, I was overwhelmed by their support and the kind of dealing they did professionally with me. I would surely recommend anyone to look upto them first for buying a car and this man John Shamloo is the go to guy for you to close the deal smoothly.

best car dealership in San Jose!

Gave me a great deal on my 2012 Corolla! Gave me the best price compared to other dealers. Very, very reasonable salesman. Definitely worth talking to if you're considering on buy a used car.

very happy with Stevens Creek Toyota

It was my first time purchasing a brand new car and my experience at Stevens Creek Toyota was great. The salseman was cheerful and extremely knowledgeable, beside he was very patient with me as I couldn`t decide between Corolla and Camry. With his help I found that Camry is the best fit for me and now I am very happy with my new car! Also, the finance team worked quickly to get me out the door with my new car. If you are thinking about buying a cargo to Stevens Creek Toyota!

No response after first E-mail

I was looking for new car from CARS.COM after I input my information, I got a slow E-mail response from this dealership, which It was late as I was in middle of purchasing procedures with other dealer. So, I reply to this dealership for the purchase price I offer to pay, but NEVER receive any response from this dealership. I feel this dealership is very rude for ignoring customer's request. I am not recommend this dealership to anyone.

Great Car, Great Service

I just bought my 3rd vehicle from this dealership. I get great service. I buy used certified cars because they are dependable with a warranty.

Worked seamlessly with my Credit Union

Used my Credit Union to work with the fleet manager. Experience was great. Let me know when car was ready. Delivered car and have stayed in touch to make sure I am happy customer.

Bought a car

I laked everything. Guys are professional and ready to explain everything you need.Unfortunately they don't have policy "buy one get one free", but the rest of all -- excellent :)

Excellent Customer Service

I went to Toyota Stevens Creek looking to buy a car. The employee who accommodated us was very friendly and knowledgeable about picking the right car for our needs. He let us test drive a couple of cars, until we resolved into buying a 2014 Corolla S. We were able to get a good price, and were made aware of additional offers that we can opt to add to the package. Overall, I found my experience excellent.

My New Car experience

I knew I wanted a new car, Stevens Creek Toyota was recommended to me. I did alot of research before going. Everyone there was helpful and answered every question. Jason and Jennifer got me the best deal and financing. I was treated with kindness and respect. I love love love my new Camry. I'm so glad I chose Stevens Creek Toyota to purchase my new car. I love you Stevens Creek Toyota.

Dave and Lee were fantastic, very helpful and took the...

Dave and Lee were fantastic, very helpful and took the time to explain all aspects of my new car, I leased the flagship of Toyota, the Avalon. I received the deal that I was looking for, price and quality. This is by far the nicest car she has ever driven, she was so excited that we were able to get this high quality car. The car drives like a smooth rocket ship with all the bells and whistles. Thank you Dave, Chris, and Lee for all you did for us. Sincerely, Jeff and Deanna Happy wife, happy life.

Toyota for life

We have bought our third vehicle from Stevens Creek Toyota and Andy Kim has always been very helpful and professional. Our paperwork was completed very promptly by Darlene Fraher. I will return for all my service and any future automotive needs. Thank you to the entire staff for providing such a customer focused environment.

hey Stevens creek Toyota sales man Dan he didn't have...

hey Stevens creek Toyota sales man Dan he didn't have respect to customer he told me to stand on the rain and he sit in his office he told me stay out side but he didn't even show up this is disrespect

I purchased a used car on December 15, 2013. The Sales...

I purchased a used car on December 15, 2013. The Sales Staff customer service and friendliness exceeded my expectations. The entire dealership experience was hassle free. I certainly will return to Steven Creek Toyota Scion for my next car purchase and will highly recommend the dealership to family members and friends.

There was no waiting time for those who had appointments....

There was no waiting time for those who had appointments. My car was washed and cleaned along with service. I had a mark on my car which was fixed free under Xylin agreement. Customer executive was very friendly.

All services regarding the purchasing process were very...

All services regarding the purchasing process were very satisfactory. A day or so following the purchase, however, we noticed that when looking directly into the sun, there is a reflection of what I would call "sparkles" or "glitter". This is not noticeable when NOT looking directly into the sun. Actually, there is a little of this noticeable when looking out the driver's side window as well. I have not checked the other side windows or the rear window. I returned to the dealer outlining this issue. It was confirmed by Tommy V. and a couple service personnel that this condition existed but would not seem to present a driving hazard. I asked Tommy to sit with me in a couple other new vehicles to see if this minor distortion was visible--it was not. Following our discussions, I understood a "manufacturers rep" would be contacting me. This has not happened.I would liken this issue to a little static on the radio now and then or a scratch on the bumper--neither is a driving hazard, but it is something that is not right and should not appear in a product you just spent $25,000 to purchase.I would like to pursue this issue. What I don't know is what the sparkles/glitter would do to vision at night with oncoming headlights if it were raining.Again, all of the sales process was very satisfactory--no complaints. And the car drives great. Now, if we can get the windshield issue resolved.

A wonderful experience, buying my new car couldn't...

A wonderful experience, buying my new car couldn't have been more easier and relaxing. The help that was rendered by everyone in this dealership really proves to be too good an example for customer centricity. Special thanks goes to Mr. Anil Francis, I would surely recommend each and everyone of my friends to Toyota Stevens Creek while considering buying a car for themselves.

Found the vehicle I was looking for at this dealership....

Found the vehicle I was looking for at this dealership. The sales staff was very courteous and helpful. I was able to purchase the vehicle at a great price and able to finance at great rate. I felt they had made the experience very comfortable. I will definitely look to this dealership for my next purchase for a new or used vehicle. Don and Cindy did an awesome job. Jason made the financial part of the purchase very hard to say no too. Thank you to all involved. An awesome experience. And I have the vehicle I wanted.

I have all these years visited Silver Creek Toyota for my...

I have all these years visited Silver Creek Toyota for my car services/needs. And the service has always been great and this most recentvisit was no exception. From the time I arrived to when the service was done everyone was courteous and knowledgeable. I called theday before for an appointment and the guy was attentive and cordial. When I pulled in I was immediately greeted by the service attendant.Nathan Burstein, the service advisor, got me started and made sure that the work will be done on time. However, there was an urgentwork the mechanic pointed out and Nate asked me if I would like the work to be done and since I have to take a long trip in a day or two,I consented and Nate assured me that they will try to get me out of there in no time. My kudos to the team and to Nate in particular foranother great Toyota service!

I did not feel like I was being pressured, and am pleased...

I did not feel like I was being pressured, and am pleased that I now have a 2013 Prius with 0% interest for 60 months.

The stevens creek toyota experience was great. My...

The stevens creek toyota experience was great. My husband and I were able to walk in, test drive, and begin the buying process with no hassles at all. I drove off of the lot in record time with a brand new car! I would highly recommend this dealership to everyone.

Great service, friendly staff. Prices are reasonable....

Great service, friendly staff. Prices are reasonable. Easy to make or change appointment. The service is usually done in time or even sooner. Overall - great.

I was pleased to deal with Fred and Maurice in buying my...

I was pleased to deal with Fred and Maurice in buying my new Scion tC. I had driven the 2005 model for about 9 years and was elated to see, that Toyota had updated the tC with modern technology, but had kept some of the old, e.g., an ignition key.Maurice and Fred worked well together and, other than a low trade in value for my 2005 tC, I was overall happy with the way things turned out.Given that a potential customer needs individual care, I believe Fred and Maurice make a good team and care about the customer and making (him or her) feel special and well taken care of.

We're strongly satisfied with the deal, because we...

We're strongly satisfied with the deal, because we could select from various type of estimate.I'll be back for my second car deal.Thank you!

My Celica is 13 years old and still running like new...

My Celica is 13 years old and still running like new because it is Toyota and the maintenance and service is always done by Toyota , they are awesome .

Martin was the wonderful sales-man who sold me my new...

Martin was the wonderful sales-man who sold me my new 2013 Toyota Highlander last Sunday. When he approached my family and I he had a presidential look to him. At the time we were unsure that we were going to buy a new vehicle and originally wanted to purchase a used car. As the time went on he requested me to test drive a new Toyota Highlander which I did and my family and I quickly fell in love with the car. Martin was extremely helpful and very polite. I would recommend not only the dealership but Martin as a car sales-man to anyone. I have bought many cars in my lifetime and this was the first time a sales-man went above and beyond there job description. At the end of the visit I was driving my new 2013 Toyota Highlander home. Thank you Jesus!

Both salespeople I worked with were informative,...

Both salespeople I worked with were informative, considerate, and not too pushy. They gave me a great price which I shopped around to several larger dealerships and was unable to beat. When I came back to purchase the vehicles they were courteous, efficient, and very considerate of entertaining my two small children. My only other experience buying new cars was with Lexus, and I'd say the professionalism of the staff at this dealership give them a run for their money. I highly recommend working with these guys.

My experience at Stevens Creek Toyota was wonderful. The...

My experience at Stevens Creek Toyota was wonderful. The staff was very professional and courteous and it was an all around pleasant experience. I especially appreciated the service of my sales representative, Eliyas and finance officer, Perry. Eliyas worked with me so patiently to get me just the loan I was looking for to put me in my new 2012 Corolla, and Perry went out of his way deferring his own dinner plans to seal the deal. Great team! Keep up the good work.

They provided a friendly straightforward experience. This...

They provided a friendly straightforward experience. This dealership is within walking distance of my home, and I have bought three Toyota vehicles here since 1967. I have had them and two other Toyotas serviced here, because I value the expert comments I have received about things that will need attention, and how they fixed one older vehicle to pass the smog test, when no-one else could.

I have been maintain my 2010 Toyota here since I...

I have been maintain my 2010 Toyota here since I purchased it. The car never disappointed me. The most important, the service never disappointed me. Waiting time is always Shorter than they tells me, which always warms my heart.

Bought 2 cars here in the last 4 years. Very nice...

Bought 2 cars here in the last 4 years. Very nice dealership, friendly and helpful attitude during and - more importantly - after the sale, conveniently located (for service and parts), open on weekends, service turnaround time - great. What else could you ask for?

Sam Kreitem, the Fleet Manager, was very professional. ...

Sam Kreitem, the Fleet Manager, was very professional. Price was great and competitive. Exceptional follow through on scheduling meeting and delivery of vehicle. Sam exceeded my expectations.

I went to Toyota dealership to buy a used car but walked...

I went to Toyota dealership to buy a used car but walked out buying a new car. It was a great deal and the options and promotions they provided were awesome.Overall a very delightful experience and highly recommend them.

I scheduled a service for today, May 29th, 2013 at 2:30...

I scheduled a service for today, May 29th, 2013 at 2:30 PM. I arrived on time and someone came to ask me what I needed. I told him that the car needed service and showed him the appointment print out. He proceeded to ask me the name of the advisor and since it was not written on the appointment confirmation and I did not remember he went to get the first available advisor. So here comes Nick Taylor asking really loud what I needed (even when the other fellow had already told him and gave him the appointment print out I brought with me) so I told him that the car was due for service. He got the information he needed from the car and we proceeded to his desk. I asked him how much would the service be and he said $69.95. I asked him if he could offer me an additional discount to which he replied that this amount was already the discounted price. Then I asked him how long will it take since I had a 4:00 PM appointment. With a very rough tone of voice and an unfriendly face he told me that it will take an hour and a half and that the car will be done by 4:15 PM. I then asked him if there was the possibility to have it done within the hour because I needed to be at my appointment at 4:00 PM, to which he replied in a very firm and again unfriendly voice, "this is what it is $69.95 in a 1.5 hour, you want to take it or you want to leave?" At that moment I decided to keep cool because I really wanted my car serviced. So I said that it was fine, that I would be waiting at the waiting room and that if by any chance the car could get done earlier to please come and tell me. So he then again repeated his same predicament of the money and the hour. He gave me the customer copy with the estimate and I just said thank you and left to the waiting room. I waited until almost 4:30 PM and this guy never came to tell me anything about my car. So I went to his desk and he was MIA. I asked the lady who was sitting next to him where Nick was and said that he had left and was planning on returning sometime before 6:00 PM. She offered to help me when she was done with a customer, so I waited for her. Then she came and searched in the computer and could not find my information. She looked for the paperwork Nick had filled out and did not find it either. She went to the back to try to find it and she did not find anything. At that moment I was getting a bit upset and told her that I was counting on Nick keeping his word, especially after being so rude letting me know that it was 4:15 PM or to take a hike (my words). I then went to the back where cars are being fixed and in that moment, around 4:35 PM, I saw my car being lifted to be worked on. Then the lady advisor asked the mechanic if he was just beginning to work on it to which he replied yes. So that did it. I wasted my afternoon for nothing. I told them that I wanted my car. She pulled it out of the station and when I went to get into my car and noticed that my floor mat was not there. Then she said that it was in my back seat. I had boxes for my work with delicate product on it and those morons placed the dirty mat on them. I took my car and left. In all the years that I have been servicing my car at this dealership I have never encounter such an incompetent advisor as Nick Taylor. It was quite obvious that he has an unprofessional work ethic and he let any issues in his life to affect the work he does, because I see no reason why he treated me this way. Did he get upset because I was just asking for and additional discount and an hour window to have the car ready? He really showed up his true colors for sure. The lack of professionalism, education and just simply courtesy are very evident.If Toyota Service could not do the work as promised he could have come to tell me or at least call me on my cell to let me know. I really feel that this was all done on purpose but I cannot find a reason why...So Stevens Creek Toyota you get a bag full of sh*** from me this time. Perhaps you can offer some sort of customer training to your people so they learn how to treat everyone equally and to be professional and friendly.

Ever since I purchased my Toyota Highlander in 2008, I...

Ever since I purchased my Toyota Highlander in 2008, I have taken my car to Stevens Creek Toyota for servicing. The service has always been friendly and the workmanship excellent. On 5/21/2013, I took the car in for its 90,000 miles service which includes replace the timing belt. I also needed to replace the water pump. The work was done the same day I took it in. The service agent, John Smith took a Toyota coupon I had previously received in the mail as well as other discounts to reduce my bill by $200, which I welcomed. A clerical error was made on my Visa charge which I failed to detect. However, before I got home Toyota called to tell me of the mistake. The next morning, I returned and met with John Smith who had been notified of the mistake. The mistake was immediately corrected. I can't praise John Smith and Stevens Creek Toyota enough for the service I received. Thank you Steven Creek Toyota.

When we visited this dealership, we initially only wanted...

When we visited this dealership, we initially only wanted to test drive the Rav4. It was our third brand that day. We got to drive the car with no pressure whatsoever from the salesperson. After driving the car, we liked it better than any other brand we had tried. Through a Consumers Report car buying program, I was guaranteed a certain price for the same car at another dealership that was 50 miles away. Our salesperson was able to match that price. We were very pleased since Stevens Creek Toyota is fairly close to our home.Everyone that we dealt with at Stevens Creek Toyota was courteous and professional. For once, buying a car didn't feel like such a huge ongoing ordeal! We were quite satisfied with our whole car buying experience. Oh, and I love the fish tank in the customer lounge!

Even after quoting the wrong price, the dealer stuck to...

Even after quoting the wrong price, the dealer stuck to the price and gave the car in the price they had initially committed. Customer friendly, outright honest and admit mistakes. I am really satisfied with the service I got.

My experience with Stevens Creek Toyota dealer was am...

My experience with Stevens Creek Toyota dealer was am amazing one. They were honest and reduced the hassle usually associated with car purchase. I will definitely use them for future purchases. I really appreciate their business and professionalism.

I have been going in for service here at Stevens Creek...

I have been going in for service here at Stevens Creek Toyota for 6 years. The service rep is ALWAYS VERY courteous and respectful. Options for additional service are sometimes given but NO PRESSURE is given to do additional service. A sticker is ALWAYS put on my windshield to remind me when to return for service and my odometer is also always set to remind me of service on the odometer display. The lobby where I wait is great for working while I wait because they have wireless service. With the morning news on the TV, coffee, donuts and bagels with cream cheese, waiting is VERY convenient. I don't use the shuttle because the car is usually ready so fast. Sometimes 90 minutes. Most times they even wash my car! Only one time something was not done quite right and I had to return, but they met me with a smile and fixed it right a way. This was an exception and usually the work is done right the first time. I would recommend this dealer for your service.

I have been going here for years for vehicle maintenance...

I have been going here for years for vehicle maintenance and I purchased a new car in 2010. I have an excellent experience every time! They consistently take care of my vehicles' needs in a friendly, professional manner. Explanations are clear, quotes are met, timing is very efficient and the work is high quality. I cannot imagine going anywhere else.

I was greeted at the parking lot by Alex and asked what...

I was greeted at the parking lot by Alex and asked what I'm looking for, after telling what I want he introduced me to Rene and it happens that he is a fellow Pilipino. We talked in our native language and he asked Alex to show the Tacoma that I want. We test drive and then Rene start the paper works and negotiation, in less than fifteen (15) minutes we settle for the price that I offered. Wait few hours to clean and prepare my Tacoma and drive it home happy and satisfied. I recomend this dealership and asked for Alex and Rene.

No car purchase is completely painless, but this was...

No car purchase is completely painless, but this was about as close as you can get. I talked with Alex on the phone. He got back to me quickly with a good/fair price. Several other dealers I talked with failed to even get back to me, let alone get back to me with a price. Upon arriving at the dealer, Alex was waiting. We took the car for a test drive and began the paperwork. There was no arm twisting, renegotiating price, or attempts to up-sell add-ons. I waited for the car to be washed and prepped and was on my way. It still took a couple hours, but that seems normal. I would recommend the dealer and salesman to anyone. I love the Prius V.

I had a great experience buying my new Rav4. Jason worked...

I had a great experience buying my new Rav4. Jason worked very hard to get me an outstanding price for my new car and my trade in. Sonny was great in getting through all the paperwork quickly and coming up with terrific financing at a spectacular rate. Shane in the service department helped solve a minor cosmetic issue for me. All in all a great experience and I would recommend Stevens Creek Toyota to anyone.

I made a phone call to StevensCreek Toyota and started...

I made a phone call to StevensCreek Toyota and started credit check and car approval process that only took less than 20 minutes before I was approved including filling out online application. I have purchased and leased atleast 10 cars and none of them was as fast as this one. Choosing car of interest was made simple through information we received from the sales person and test driving the car. We drove off the lot with a new car within 2hrs including its detailing.

Old fashioned hard sell

I went here to purchase a used car. At the outset, I informed the salesperson that I was doing research and that it was my first night of car shopping. There must have been eight times from the moment I saw the car, during the test drive, and as I was leaving that the salesman asked me to begin negotiating price. When I came back two days later, ready to buy the other salesman wanted me to sit through a credit application just to answer questions. I went to two other Toyota dealers and one Mazda dealer, and none of them used these old fashioned strong arm techniques. Needless to say, I bought from one of the other lots.

Thanks to our sales man, Nathaniel Roleff and Perry in...

Thanks to our sales man, Nathaniel Roleff and Perry in finance, this car buying experience was the best. We picked out a car and drove it home in no more then about 3 hours tops. Between my husband and I this is our 4th car purchase and this by far was the fastest straight to the point, no B/S purchase.

Rick Vargas (service advisor) explained the technical...

Rick Vargas (service advisor) explained the technical difficulties with the recall/repairs (possible water pump and steering column wear problems) to my 2009 Toyota Prius. When I asked how much this recall/repair would normally cost, he estimated about $1000 (mostly labor). It was reassuring that Toyota actually took the time and spent the money to find/fix potential problems. Finally, the car was ready to pick up an hour earlier than estimated.

The service was prompt Mr Zrmic explained what was...

The service was promptMr Zrmic explained what was needed .He went out of his way to make certain I knew what was neededThe service was completed promptlyOverall a great experience

Had a great experience buying my used car at this...

Had a great experience buying my used car at this dealership. Anil was very accomodating and he gave me a good deal with the car I got and a good price for my old 1996 Honda that I traded-in. I can definitely recommend him to my friends the next time they will be looking for a used car also. Thank you Anil for the time and the patience. Keep up the good work!!!

Rick Vargas is like a detective going through the...

Rick Vargas is like a detective going through the evidence of a problem whenever you bring your vehicle in for service (not that often with a Toyota). He isolates the problem, gets his staff on the issue, keeps the customer informed. My first generation Prius runs like a champ thanks to the care of the staff

after having a bad experience with a salesman at stevens...

after having a bad experience with a salesman at stevens creek toyota 2 years ago i thought i would never go back BUT they had the only 2013 toyota tacoma Xrunner in the area so i went to check it out figuring the same thing couldn't happen again, i was met by a friendly salesman Ray Ansari and we had a chat about the vehicle in question and went on a test drive, long story short we settled on a fair price for the truck and a fair price on my trade-in no haggling no BS just straight friendly talk, i felt great about my purchase price and trade-in and would recommend that anyone looking to purchase a toyota go check out toyota of stevens creek....now go buy that new car you always wanted!!!

I got the car I wanted - mostly - but the sale experience...

I got the car I wanted - mostly - but the sale experience leaves much to be desired. You will get screwed on a trade-in. Massively. They won't budge from THOUSANDS below the trade-in value. I eventually got $5,000 for a car that the KBB lists around $8,000 for a trade-in and that I now see on their site listed for $10,995. That's the VERY SAME car - matching VIN and everything. The first person to take me for a test drive knew nothing about the car (a Scion iQ) and he fell in love with the clever dome light. All my technical/operation questions about the car had to be answered by my own research online.I brought my own financing, but they demanded that they run a credit check and try to offer their own. Finally, the last guy you talk to will try everything in his power to use up every last dollar of your budget and trade. I did buy some options (an extended warranty, floor mats) but was heavily pressured for all sorts of junk (Xzilon coating, "dent protection" and other "service plans.)The one thing I really wanted to upgrade - the stereo - was ignored. The upgrade was listed at $479 on the Scion site but was quoted by their parts team at over $1,000. Now their site offers a different stereo upgrade, but it's over $800. Once the signature is on the paper, it's impossible to get straight answers out of anyone. I still don't know who to call if I need roadside assistance ("You'll get something mailed to you" - hasn't happened) and no one has a straight answer about the upgraded audio system except the over-$1000 from the parts department.I love my little iQ, but the sale experience leaves much to be desired.

I traveled all the way from Southern California to secure...

I traveled all the way from Southern California to secure a great deal I received from Francisco for my 2013 Toyota Corolla. The process was straight forward and took only an hour to close--I didn't feel any pressure to upgrade or purchase any unnecessary packages. I highly recommend Stevens Creek Toyota if you're looking for a no-nonsense experience.

This dealers website says you can come in without...

This dealers website says you can come in without appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was so rude, he kept saying no and told me to take my car away from there.

I bought a new toyota corolla from this dealer. They...

I bought a new toyota corolla from this dealer. They guided me excellently right from seeking my requirements, suggesting the right models for me, giving me a good test drive, explaining each and every feature of the model, pricing options and cost benefits in each model available. I could make an informed decision.Coming to the pricing, they were upfront in explaining how pricing works in US (myself being new to US), giving me the best deal. I should appreciate they were quite flexible in giving me different options on financing part and I could pick the one best suited for me.Coming to the paper work, it was all done in a very short time. They explained well everything in the contract, servicing options available. And the delivery was perfect. They also suggested me the right car insurance which also turned out a good deal.If someone is looking for a good deal and great customer experience, this is the place to go.

An overall great experience buying a car from Stevens...

An overall great experience buying a car from Stevens Creek Toyota. In contrast to other dealerships, there were no games at all. I took a test drive on a Saturday and clearly made it know that I wasn't yet ready to buy. Robert, the salesman, had no issues with that approach. On my way out the door, he indicated that he could take a couple of thousand off of the sticker price. On Wednesday of the following week, I visited a total of 3 dealerships to get their best offer on the same make/model/options, etc. Capitol Toyota quickly gave me a number with no pressure. Piercy Toyota started the games ("Let me see what I can convince my manager", "What would it take to get you into this car tonight", "I'm on your side here", etc.) and came back several times with prices higher than Capitol, despite being told that Capitol had already beat their price (Maybe they didn't believe me!). Then I went to Stevens Creek Toyota. I told them what I wanted to pay. They came back $500 higher. (Still less than the Capitol price) I asked them to drop it by $150, and they did immediately. Told them I needed to check with the wife, and they jumped straight to my offering price. Total time required to get to my desired price: 20minutes. I HATE the games that some dealers play (Piercy), and Stevens Creek didn't even try that. This was the best car buying experience I've ever had. For the first time, I don't feel cheated.

I was sold a car without a spare key. I knew about that...

I was sold a car without a spare key. I knew about that only after I actually bought the car.I asked how this issue could be solved and haven't hear from them since.I was also stucked in a room for hours with a sales person who tried to sold me additional options I did not want to buy.I found it very rude.

I decided it was time for a new car, I have owned...

I decided it was time for a new car, I have owned Toyota's my whole life and I new I would purchase another. I went to my local Toyota dealership (not Stevens Creek Toyota) and had decided on a Tundra. The experience was less than pleasant. The salesman was new and knew nothing about trucks and the manager was all about how we can sell this truck to you "now". However, they had a truck that met my requirements and I was going to purchase it (however, I told him I would be back tomorrow).....however, on my way to a friends house, the next day, I passed by Stevens Creek Toyota, really only to look and compare. That is when Sam Rad found me. He was exuberant, funny and incredibly knowledgeable. He showed me everything they had, and what they could get for me and Because of Sam I literally bought the car that day from Stevens Creek Toyota. The process of the purchase was just as friendly....while it may have took a little longer than I would have liked, everyone from the managers to the finance personal to the service manager were fabulous, friendly and truly looking to make me feel like I was the ONLY one who mattered.Stevens Creek Toyota is a fabulous place to purchase your vehicle, you will not be disappointed......especially if you find Sam Rad and have him help you with your decision!The only downside is that Sam promised to throw in "Nemo" ( A clownfish in their new beautiful saltwater aquarium)......somehow I walked out the door without him....Sam, if you see me walk in with net...lock the aquarium doors!

Stevens Creek Toyota has consistently given me...

Stevens Creek Toyota has consistently given me outstanding service. When my brand new 2010 Prius was stolen and vandalized just a few months after I bought it, they worked on it for weeks and brought it back to perfection. And most recently, last week one of the headlights burnt out and I had to bring it in for replacement (unfortunately, headlights on a Prius are not an easy fix as they are on other cars). I tried to make an appointment to get it done but they had none left. The service person said to go ahead and try bringing the car in anyway. When I did so, they were absolutely swamped, with cars scheduled from the previous day still in queue for servicing. Yet, somehow they got me in and had the simple fix done in just over an hour and a half. The part was just a touch on the pricey side at $30 for the light (I tried to bring in my own light from an auto store, but turns out they sold me the wrong one). But still, I'd highly recommend them. It's best to make an appointment, and their online reservation system makes it simple. This is a place I intend to continue patronizing.Thanks, Stevens Creek!

Agents were patient and accommodating to my needs. A...

Agents were patient and accommodating to my needs. A financial deal was made very easy. Since the purchase the service calls have been immediately acted upon. Lastly a rental car was provided with little complications. They are just a phone call away for me to feel satisfied with their service and concern for my problem.

We went to 2 different Toyota dealers before going to...

We went to 2 different Toyota dealers before going to Stevens Creek. I would rate the other two (Toyota 101 and Sunnyvale Toyota) around a 2 or 3 out of 5, but Clement gets 5 stars.

Both sales and finance staff were efficient and courteous...

Both sales and finance staff were efficient and courteous with no hassle. Price and value is best when comparing to competitors Hybrid line of vehicles. Thank you.

I purchased my 2000 Avalon from Stevens Creek Toyota brad...

I purchased my 2000 Avalon from Stevens Creek Toyota brad new. Over the years I've always received expert service and care for my vehicle. Certainly the length of time it's been on the road without problems speaks to the service care I have always received at Stevens Creek Toyota!! Many thanks to Carlos Galvez, my service representative, who knows me by name and ensures my vehicle is serviced perfectly!

Sam Rad was out salesman and was cheerful and helpful...

Sam Rad was out salesman and was cheerful and helpful without being pushy. If he didn't know the answer (because it was his first day back after a year's absence) he went to find it promptly. He answered all our questions honestly and did not pressure us to buy. His supervisor, Terry Chan, was also very helpful and courteous. Joseph Wei, the Sales Manager, helped me with a problem I had after I bought the car and rectified the problem. I can't remember the Finance person's name but he was very helpful when I told him I had to hurry the process because I had another engagement. The service person (Eric) expedited my getting a rental car. Everyone was friendly, courteous, gave us the best deal possible and made us feel good about the car purchase.

The sales team of Clement and Ray was very cordial. While...

The sales team of Clement and Ray was very cordial. While inspecting the used car, we detected a small scratch for which the price was adjusted suitably. Since it was late in the night, we did not notice a scratched hub cap. I reported about this the following day and they immediately replaced it with a new hub cap. Overall, I had a pleasant experience buying a used vehicle at this dealership.

The dealership was very accomodating to my request for an...

The dealership was very accomodating to my request for an earlier appointment as I had no way of getting back my car. As promised my car was ready in time for me to get to my next appointment. I've purchased both of my cars from Stevens Creek Toyota and have always had a very pleasant experience.

Very Happy With This Dealer

I found this dealer online through cars.com. The internet/fleet salesman (Jason) took the effort to contact me personally through e-mail and phone. I found they had the lowest price for the Prius model I wanted and were willing to give me a good price for a 12 year old Corolla trade in that I was willing to give away to charity. Jason answered all of my questions about the Prius (he's a wealth of knowledge). The Customer Service I give 3 stars here because I had to wait so long to finally get the car off the lot; but after 4 hours (with probably another hour or two to go for it to be detailed), I was told the car would be delivered to my home that enening (and it was).

good people working there, They know how talk...

good people working there, They know how talk profesionally with customer,they care about your need and your intrest. they did realy all that they could for me .

I have purchased the last two automobiles from this...

I have purchased the last two automobiles from this dealer. They have serviced both of them exclusively. I have never found the slightest reason to complain.

Very good services from the employee. Detail explanation,...

Very good services from the employee. Detail explanation, and patience with all my questions, fast paper work, warm welcoming. They have all the color and models in storage, you can do a driving test on the exact car you want to buy.

Very efficient and to the point. Easy as buying an...

Very efficient and to the point. Easy as buying an electric appliance. Both the sales person and account manager were very friendly. Overall, I had a very good experience with this dealership.

Excellent service,polite and friendly sales people that...

Excellent service,polite and friendly sales people that listened and understood my concerns regrding my trade and purchase and work hard to ensure I was satified with my purchase.

Was hesitant to take my car back to a dealer for service...

Was hesitant to take my car back to a dealer for service because dealerships seem to be more expensive. Anyway, that's what I learned from my previous experience with a Ford Dealer. Seventy bucks for a light bulb?So, when my Prius lights went flaky, we waited a long time, checked the fuses and bulbs ourselves and finally went to Stevens Creek Toyota. The work was done in a timely manner, for HALF the price of my previous experience and THEY EVEN WASHED THE CAR! That never happened at Ford. Next time, I will not wait so long. We'll take it right in! The waiting room has all been redone and there's a salt-water fish tank that's more entertaining than any TV screen. We shopped the dealership floor and the accessories in the service department. Bathrooms were clean; there are vending machines, lots of leather-like chairs, 2 TV's and free WiFi and coffee. It was a pure pleasure to visit Stevens Creek Toyota that day.If you're hesitating, stop! Especially if your issue is a safety issue like mine was; you don't have to drive around like that!

Had a great experience with the entire staff at Stevens...

Had a great experience with the entire staff at Stevens Creek Toyota. We were looking for a commute vehicle and went to several other dealerships, and we selected Stevens Creek Toyota for their overall customer service and pricing.

My transaction was clean, short and to the point. Not...

My transaction was clean, short and to the point. Not like other car dealers. The dealership is very clean and roomy. The crew very knowledgable. Would and will buy from them in the future.

Went to Stevens Creek Toyota mainly to get some follow up...

Went to Stevens Creek Toyota mainly to get some follow up information on a new Prius. Was all set to get the Prius at another dealership, but still had more concerns that the first dealership could not answer. For the sales staff there very knowledgeable about the product. So within a 45 minutes we had a deal. The price was right and the trade in value very fair. Also, Darlene in Finance was very thorough, friendly, and fast. She did not try to push extented warranties, etc. The most pleasant Finance person I have encountered.All in all, a very good experience.

I went in with literally no credit...and a less than...

I went in with literally no credit...and a less than desirable trade in....I got a great price for a great truck...spent about 40 minutes total with all paperwork....done. They went the extra step to accomidate me....and their employees made the buying experience hassle free. Will definitely be returning. Thanks again, Phil Gonzales

From the moment I arrived at the Stevens Creek Toyota...

From the moment I arrived at the Stevens Creek Toyota Service departrment I felt welcome and confident that my car would be cared for and my service needs met for my 20K scheduled maintenance 9 AM appointment. I also had a minor warranty issue to be addressed on an annoying side airbag cover panel that kept popping off. John Smith, the service tech that immediately greeted me, was very attentive and even though it was his first week working for Toyota, he had the needed service and people skills of a very experienced representative. His printer was not working and could not print out my work order but he handled that minor nuisance professionally and told me to go relax in lounge and he would bring a copy to me which he did promptly. My car was promised to be completed by 11 AM (longer then normal due to the warranty issue), which was fine for me as I had a movie to watch on my Kindle Fire and was delighted to see there were fresh donuts, bagels and cream cheese and of course free coffee. The very comfortable lounge also had several large flat screens to watch news or sports on making it an overall great waiting experience. My car was ready at 11:19, an acceptable margin of difference to the promised time.All work was completed as promised and the bill was about $20 less than expected; a nice surprise. I asked the service manager jokingly that greeted me before checkout, if they had also washed the car as they pulled it out and he discovered they hadn't and ordered it into the car wash...nice, one less thing for me to do that day! Finally, I always enjoy going in to pay my bill as Heather and the cashier staff are always courteous and in fact make paying a bill an enjoyable process and a fun visit. Bottom line is I look forward to my next visit in November which was scheduled in my email before I even left the premises. This dealorship seems rabid about making sure they meet your expectations and even exceed them and follow up with numerous emails of thank yous and survey requests. They truly set the bar very high for other Toyota service departments and far surpass their neighboring dealors on Stevens Creek I have visited who seem bothered by your presence when you come in for service or help.

Alex was great to work with--he gave me time to think...

Alex was great to work with--he gave me time to think about my decision and I never felt pressured but at the same time he answered all my questions and was willing to work with me. I actually had fun buying my car!

Dave was so patient, showing us cars, comparing new and...

Dave was so patient, showing us cars, comparing new and used, making suggestions and in general answering every we had honestly and thoughtfully. It helped us in our decision. Gary's no-nonsense approach and obvious knowledge and experience was refreshing. He always told us right up front what would work and what wouldn't. Can we do no money down...What down payment was the right amount and why... We knew Gary was right and made us feel comfortable as we made each decision throughout the process. Danny in Finance knows his stuff incredibly well. By looking at my trade in, he knew I put a lot of miles on my car and was able to secure a 5 year/100k mile warranty and GAP protection AND a lower interest rate from the first pass to the final arrangement we went with. Simply put, the best car buying experience we've ever had. Thanks guys.

Changed synthetic oil on my Prius without appointment...

Changed synthetic oil on my Prius without appointment while I got lunch at nearby Togo's - $69.95. Washed very dirty car and checked tire pressure without charge. Rotation would have cost. Fixing splash guard would cost $285 + clips + labor.

My experience with the Stevens Creek Toyota Dealership...

My experience with the Stevens Creek Toyota Dealership was extremely positive. Everyone was helpful and went out of their way to accommodate me. It was extremely fortunate that I followed up on a letter from this dealership, and was able to buy a very nice used car. I am very happy with my purchase, and know that I made the right decision to call and make an appointment with Toyota.

Our 99 Caddy was totaled in a hit and run accident and...

Our 99 Caddy was totaled in a hit and run accident and we needed a really good car fairly quickly, but do not have the best credit. We found our dream car on the Internet at Stevens Creek Toyota. In less than 15 minutes Derek made the deal over the phone. Other dealerships I had contacted were taking days trying to put something together for us, and at ridiculous interest rates. We got the old come on in and we can talk about it. Stevens Creek Toyota gave us a great deal, a very reasonable interest rate, and worked with us on everything and the deal was done depending on if we liked the car or not. You would think that we had AAA credit and were return customers the way they treated us. When we went down to get the car we were amazed at the condition of the car. It is an 07 and looks like a 2012. And they gave us an amazing price on top of it all. We checked the car out, started it and were ready to sign the papers. They didnt ask, they insisted that we test drive the car to be sure we would be happy with it. While we were talking to Derek, Jason was busy getting the paperwork set to go. He had everything organized so all we had to do is sign. He explained everything to us in a way that we didnt have to ask that many questions. This was undoubtedly the most pleasant experience we have ever had buying a car. We will definitely go back to Stevens Creek Toyota when we need another car.

Randy Burstein advised me to fix the sensor airbag light...

Randy Burstein advised me to fix the sensor airbag light which was continuously on. He advised me of possible expenses before he proceeded with the work. I appreciated Randy's professionalism and honesty. The expense was minimal, and I feel safer knowing the airbag could possibly malfunction if not fixed. According to someone, it may have been okay not to fix it, but it bothered me just to see the light, and I would rather be safe than sorry. I am new to Toyota, as I recently bought one. My children have Toyotas, and I have watched the service they receive at Toyota. In my case, "the grass is greener" at Toyota so far. Again, Randy was superb.

Received great support from Steve Lawrence. Also, from...

Received great support from Steve Lawrence. Also, from Mike, Joseph, and your Finance person. This experience was quick and painless. We have been long time customers of Stevens Creek Toyota. The primary reason is the level of service that we have received. Kenny Calafato in Maintenance has been the main contact. He has been a great influence on our satisfaction with Stevens Creek.

Mo and Larry have been a great help for me to get this...

Mo and Larry have been a great help for me to get this new car. They didn't give up trying in order to provide me with the best possible price. I was able to get the Top of the Line car with affordable price and I don't know how to thank them enough for this. Please keep up the good work

The sales agents, Andy Kim and Alison were both very...

The sales agents, Andy Kim and Alison were both very attentive, professional.They paid attention to our needs and took care of us perfectly.We were there for about two hours, traded in our old leased car and drove off with the new van, and we didn't even expect to trade.Saved us time and work getting our old car returned to the dealer, price was great, service was excellent.We will come back in three years when our lease is up.Thank you Andy and Alison!!!

The whole experience from getting an offer on my...

The whole experience from getting an offer on my trade-in, the price of the car and getting the financing done was great! Gone are the days of sales people playing "good cop, bad cop" in order to get the price of the car. Everyone at Stevens Creek Toyota went out of their way to get me what I wanted. They did not have the vehicle I wanted in their inventory so they found one from another dealer. I like the fact that no one was pushing me to purchase something I did not want.

Rick and Eddie were really friendly and helpful. Went out...

Rick and Eddie were really friendly and helpful. Went out of their way to please. Rick would print out coupons for you, and made sure you were treated with excellent service. Go to Rick and Eddie, they will take care of you. Others were not so friendly, would not even take the time to print out the free online coupon for you. It was on their own website. The little gestures means a lot. Eddie is the manager of the service department, he was also very professional and friendly. Have taken my car to Stevens Creek Toyota for everything, even changed my tires. They were very helpful and I will continue to bring my car into Stevens Creek Toyota for service. Will also buy my next car there for many generations to come. Thank you very much Rick and Eddie, level 5 service.

on feb 1 2012,my wife and I purchased a 2012 tacoma...

on feb 1 2012,my wife and I purchased a 2012 tacoma truck. the sales department especially joseph wei and the finance department manager was very helpful and courteous during theentire transaction. I would certainly recomend stevens creek toyota to all my friends.

I came into this dealership with the mindset that I...

I came into this dealership with the mindset that I wanted a new Tacoma and that I was going to trade in my Hyundai Tiburon as well. I met with Anh Tuan and began discussing what specs this new Tacoma would need to have to better fulfill my lifestyle. He helped me reach a strong agreement that a 4-door, 4x4 truck was almost a necessity. He then showed me other options I had regarding color, bed-size, etc. After squaring things with Anh Tuan I met Sam to discuss the finances and warranties for my new truck. Sam busied himself by bringing up many warranty brochures and helped me understand what all of them meant. With my rough work environment, the 3-yr dent care warranty was a must and I'm very glad Sam recommended it. I felt that both gentlemen were friendly and patient with me in making this big decision and purchase. My overall experience was great and I shall definitely recommend this dealership to any of my friends and family that are looking into buying an automobile.

When I had arrived at the Service Dept. the folks there...

When I had arrived at the Service Dept. the folks there were professional and friendly. They were very helpful. I would definitely come back here to Steven Creek for my car maintenance.

Let me say first that the simple fact there is a...

Let me say first that the simple fact there is a dealorship service department out there open on the weekends is a huge plus for us busy consumers who have trouble getting our cars in during the week. This was my first experince with this service department for my new Camry and even though the place was slammed due to a discounted 5K Superbowl special, the check in process was smooth and painless. I was a bit dismayed to hear it could take 2-3 hours even though I had an appointment, but I was prepared with my Kindle Fire and was able to connect to their wireless easily and watched a movie in their comforatble waiting room and drank plenty of their free coffee. I felt the attention to detail in caring for my care and making sure seat covers and floor protectors were in place to prevent stains was a nice touch and something not all shops have in place. The car was completed within the time frame the service rep said it would be at the estimated price which was a great deal for all service performed. Overall the experience was far better than I expected from start to finish. Even the cashier staff were extra friendly leaving me with a good impression and looking forward to coming back again soon. Thanks Stevens Creek Toyota Service...great job!

My experience at Toyota dealership was great. All the...

My experience at Toyota dealership was great. All the staffs are friendly and very helpful. They gave me what I wanted. Now, I am enjoying driving my new toy car Prius 3. Thank you Toyota stevenscreek San Jose. Much appreciated.

I don't think I have ever met a better salesmaan, than...

I don't think I have ever met a better salesmaan, than Tommy. Look in dictionary under outstanding, and the definition will be - T. M. Voyk. Couldn't ask for more attention than what he provided.

If you are simply fed up with how auto dealers treat you...

If you are simply fed up with how auto dealers treat you keep reading. I am so heated at Stevens Creek Toyota it is pathetic!I know everyone is apprehensive about walking up to a car dealer to purchase a vehicle. From the salesperson, to the "floor manager" and finance person; all are suspect to shady dealings. You would figure; that if a person is pre-approved for a loan from a credit union, and knows somewhat what he wants, and for a specific price, he should be able to walk onto a lot and get a "Yes" or "No" from a dealer. NOT at Stevens Creek Toyota."Can I get that car for this price?" should be answered plain and simply with a "Yes" or "No". You would think anyway.At Stevens Creek Toyota in Santa Clara CA you WILL NOT get a "Yes" or "No". You will get;"You don't deserve to be my customer!""Expletive!""You don't deserve to own an Audi!""Expletive!""You don't know the value of a car!""Expletive!""Get off of my lot!""Expletive!""Go home, and don't come back!""Expletive, expletive, expletive!"Here is the story:I went to Stevens Creek Toyota in Santa Clara CA and met a salesperson who humored me with about 6 test drives, between three separate lots, over a period of about 45 minutes. I found the car I was willing to buy at the Stevens Creek VW lot (that is owned by the same people) but the price was just a little high for what I wanted to spend on it. I told the salesperson I will pay "this" for "that", can you do it?He sat me in a room, took my license and pre-approval letter from my credit union and disappeared for 30 minutes. I assumed; wrongly, they were writing up the paperwork for the purchase. He came back and relayed a question to me from my credit union. I gave him the answer and re-inquired; "Can I get that car, for this price?" I was met with a "We are running the numbers right now".After 15 more minutes he came in with a credit application; which confused me. Since I had already secured a loan for what I was willing to pay for a car why did he need to run my credit? When I told him I would not allow it he continued trying to convince me he could get me a better rate. I told him no, 3 more times before he left the room.After another 15 minutes I was informed that we had to drive from the Stevens Creek VW lot over to the Stevens Creek Toyota lot to complete the deal. I told him; "If someone does not let me know if I will get that car for this price within 5 minutes of arriving at the Stevens Creek Toyota lot I was going to walk. After we arrived, and before we went in the building, he told me I could get it for $1,000 more than what I was offering. He knew this before we even got in the car to drive over to Stevens Creek Toyota. I threw up my hands in frustration and started to walk away, "Thank for wasting our time and I am now severely frustrated" was my comment. He said that "It was not set in stone and we still could get the deal I wanted"After 10 minutes at the Stevens Creek Toyota lot the salesperson said we had to drive BACK over to the Stevens Creek VW lot because they would have to charge me more if I purchased it at the Stevens Creek Toyota lot. At this point in time I should have just walked away, but I am a true glutton for punishment.On our way over to Stevens Creek VW I again stated, "If I do not get a yes or no on the deal I want within 5 minutes of arriving I am going to walk". When we arrived the salesperson went into the dealership for about 10 minutes. (I hope you understand.....at this point, I have invested HOURS in this whole operation and just wanted to either get the deal I asked for or just go home). BUT, NOOOOOOOOOOOOOO. The so called "Floor Manager" came out and sat me down on the bench outside and started going over the wholesale, retail, Blue Book, etc... Value of the car in question.I stopped him and asked AGAIN, now for the 11th? 12th? 13th? time. "CAN I GET THAT CAR AT THIS PRICE"? He leaned back in his chair and said NO.AFTER 2.5 HOURS, DRIVING BACK AND FORTH FROM LOT TO LOT, ASKING AND ASKING AND ASKING. TELLING THEM IF I CAN'T GET THE DEAL I AM GOING TO WALK ETC... They now tell me NO. I stood up in frustration, asked the salesperson to drive me back to Stevens Creek Toyota (where my car was at) and said, "We could have saved each other a lot of time if you would have answered that question an hour and a half ago."Then the verbal abuse began."You don't deserve to be my customer!""Expletive!""You don't deserve to own an Audi!""Expletive!""You don't know the value of a car!""Expletive!""Get off of my lot!""Expletive!""Go home, and don't come back!""Expletive, expletive, expletive!"When I tried reasoning with the "Floor Manager" stating,"Why do you have to make this so hard?""Why are you treating me this way?""I can not believe you are treating a customer this way""How can you do business like this?"He replied by yelling at me "Get off of my lot".If you have suffered through my ranting and raving, suffered through my suffering, and feel compelled to speak out against tyranny (heheheee, dramatic I know). Please send emails to Stevens Creek Toyota and Stevens Creek VW in Santa Clara CA letting them know."We are not going to take this anymore!"

Perry treated me with kindness and patience and helped me...

Perry treated me with kindness and patience and helped me with every question I had. I was helped quickly and efficiently and felt comfortable in an environment that is normally outside of my comfort zone.

They Know what you want

I visited this place couple of times. I felt so comfortable in talking with them, they never force you to buy but provides you all best options they have it, they let you decide. Awesome Keep up the good work - Stevens Creek toyota

this place is great the work is done quick and there is a...

this place is great the work is done quick and there is a great waiting room where I can connect to the wifi and do my work. the people are so nice and friendly.

After losing my home, job and battling cancer for two...

After losing my home, job and battling cancer for two years, I did not think anyone would ever take a chance on me again (Ford sure wouldn't), but one day I received a letter from Tim outlining an offer, and I thought "what the heck?" I made an appointment, fully expecting to be shown the door, but in reality I was treated with great respect and within a scant three hours was driving home in my "new" to me vehicle. I would recommend Stevens Creek Toyota, most especially Tim and Gary, to anyone looking for a new or used vehicle. Toni Holliday

2009 Toyota has been in the service department for...

2009 Toyota has been in the service department for electrical problems since day 1. 3 faulty batteries and two faulty sensors. Service department refuses to properly diagnose the problem and continues to guess at the problem. Vehicle was in the shop once for 5 days straight while they try and diagnose a bad battery. Their response to the battery problem was that it was probably dropped. Now the problem seems to be a faulty sensor. The vehicle has had three visits and two sensors replaced(same sensor). We are not waiting for the sensor or battery to go bad again so that we can return the vehicle to have it replaced yet again. It's about time to enact the lemon law on this Toyota.Knowing how faulty the vehicle has been we tried to get an extended warranty through this Toyota Dealership. I had shopped around for different quotes and was given three different quotes from other Toyota Dealerships. I took those quotes into the dealership and was told that they cannot meet or beat those prices. I explained that these are the exact same warranties through Toyota Financial that they offer and for our troubles they should have honored the quotes. Instead we were told to take our business elsewhere and that they wouldn't be able to match the price.The cost of the extended warranty through their dealership was $2400 and the quote I received from three other Toyota dealerships was 1/3 that cost. At that point I had lost all interested in bringing my business to their dealership and found their Service Manager and Customer Relations Person extremely rude and unwilling to work with an unhappy customer. Update 11/11/11:Asked the Customer Relations Person (Heather) on 11/9/2011 if she could please provide me the name and number of the GM of Stevens Creek Toyota as sell as the Regional Rep for Toyota in the Bay Area. I told her that I wanted to speak to them personally. Her response to me was that they were already aware of the situation. I responded back to Heather telling her that I still wanted to speak to them and if she could please provide me her General Managers name and number as well as the Regional Rep. Three days later and I have not received a response. Don't worry..I will eventually find out.Update: 11/14/11:Still no response from Heather from Stevens Creek Toyota on my request for the Managers name. So I just contacted Piercy Toyota and they were more than willing to provide me the information.Tom Devany e General Manager 925.275.3300 Tom_DevanyatToyota.comBryan Hancock e Assistant General Manager 925.275.3301 Bryan_HancockatToyota.comIs you have problems with Stevens Creek Toyota service don't bother wasting your time with Customer Relations. Just go directly to the General Manager.

Stay Away! Poor service and Customer Relations

2009 Toyota has been in this service department for electrical problems since day 1. 3 faulty batteries and two faulty sensors. Service department refuses to properly diagnose the problem and continues to guess at the problem. Vehicle was in the shop once for 5 days straight while they try and diagnose a bad battery. Their response to the battery problem was that it was probably dropped. Now the problem seems to be a faulty sensor. The vehicle has had three visits and two sensors replaced(same sensor). We are now waiting for the sensor or battery to go bad again so that we can return the vehicle to have it replaced yet again. It's about time to enact the lemon law on this Toyota. Knowing how faulty the vehicle has been we tried to get an extended warranty through this Toyota Dealership. I had shopped around for different quotes and was given three different quotes from other Toyota Dealerships. I took those quotes into the dealership and was told that they cannot meet or beat those prices. I explained that these are the exact same warranties through Toyota Financial that they offer and for our troubles they should have honored the quotes. Instead we were told to take our business elsewhere and that they wouldn't be able to match the price. The cost of the extended warranty through their dealership was $2400 and the quote I received from three other Toyota dealerships was 1/3 that cost. At that point I had lost all interested in bringing my business to their dealership and found their Service Manager(Kenny) and Customer Relations Person(Heather) extremely rude and unwilling to work with an unhappy customer. Stay Away at all cost! Edit: Funny thing happened while I was there. I arrived at the dealership unexpected and asked to speak to the Service Manager Kenny. While one of the techs had him on the phone they told me that he was off site and would not be in for another hour and a half. Once I complained to the Finance department and front office surprisingly he arrived in the finance office 5 minutes later. I also asked to speak to the Customer Service Office (Heather) and was told that she was also off-site and was not available. Conveniently once I left the dealership I received a call from her asking why I was upset. Funny how these people make themselves available when it is convenient. Edit 2: I was quoted a Toyota Extended Warranty plan from another local Toyota Dealership which was $550 lower than Stevens Creek Toyota for the exact same warranty! What a markup!

very snobbish...

My wife's car got totaled so we were under pressure to buy another one asap. At that time there weren't many candidate Siennas available that met my personal criteria. They happened to have one so that was my only choice. The salesman was very snobbish and impolite and even ridiculed me when I tried to negotiate the price. If I were not under the pressure I would have not bought from them at all.

I came into dealership to have my first servicing done. I...

I came into dealership to have my first servicing done. I was greeted right away by Kenny, will all smiles. I was told the service would take about an hour and a half so I went into the lounge. About 45 minutes later, Eddie came into the lounge to update me on the status of my service and walked me to my car. I didn't have to pay for service because service is complimentary with purchase of new Toyota. They even washed my car, nice touch. Only complaint...coffee was cold.

I replaced a seat belt - $400. I asked them to change a...

I replaced a seat belt - $400. I asked them to change a bulb for me - and for that they would charge me $30. However, they did give me a "Free" inspection and suggested another $2000. worth of work that would make my car run better. Free inspection - they did note my burned out bulb. The service man I spoke to was not courteous - but was stiffly polite.

Kenny has helped me on several visits and has always been...

Kenny has helped me on several visits and has always been friendly and helpful. Last time, I was running late, and he got my car in immediately and since a piece of the car just had to be reattached, he didn't even charge me! He has always addressed all of my concerns about my car, and given me a written report about how each concern was evaluated and the recommendations. This is a great place for service!

I bought a used Nissan Altima from Toyota Dealer in...

I bought a used Nissan Altima from Toyota Dealer in Oct-2009. This car was Toyota Certified. I also bought extended warranty to be safe. After a year of driving this vehicle, I took this car to Steven Creek Toyota Service Center for scheduled maintenance and to investigate some noise in front passenger side. After Investigation they told me that there is some problem with engine shaft and I need to replace it and this will be covered under my warranty with $100 deductibles. I went ahead and did this plus there were some other fixes suggested, I did those too. The overall cost was around $575 on me and warranty covered around $700 Immediately after 1 week of this service I had a major engine break down due to leakage in radiator coolant. Due to this my radiator burst and temperature gauge showed full temp. My car stopped in middle of the road. Toyota Service center agreed to fix this radiator and leaking issue without charging me anything. But suddenly after 2 weeks of this again there was smoke coming out of the engine so, i took the car again to service center and they said that this time the radiator hose (which was changed last time) burst and they will replace the same but I will have to pay $70. I agreed but told them to check the car properly. They convinced me that they have done a regress pressure testing for almost 24 hours and car is all rock solid. Now after 4-5 weeks of this fix again I had the same problem of coolant leakage and car radiator burst with coolant spilled everywhere on engine. This happened in middle of the busy traffic road so, I have to drive around 1 mile to reach to a safe place. When I towed the car to Toyota Service center. They changed my radiator under part manufacture's warranty but still my engine did not start so, they full opened my engine to diagnose the problem. They noticed that Engine Gasket and engine have a major problem. They called Warranty people but warranty supervisor checked the engine and said they will not cover this engine failure since the car was drove more than permissible limit after overheat. Now Toyota service center is asking me to pay around $7000 to put some reused engine in my car or pay around $10K to put a new engine. I clearly told that this all started after the faulty part replacement at your place and you should give my car in running condition but they don't agree.

I have worked with Eddie Violante as my Service Advisor...

I have worked with Eddie Violante as my Service Advisor for the past year and a half. He always seems to go above and beyond to advise me on the services needed and works to make it the most time efficient possible for me as a busy commuting customer. His service is the reason I have always come back to work with this dealership for service. With his well deserved promotion I had my first service with new team member Mike Schnur. I received the same great service, and attention to my concerns... What a great team! I will definitely continue to work with Mike and Eddie as his Supervisor for great continued service.

Kenny, Carlos, Rick, and Randy are always very friendly. ...

Kenny, Carlos, Rick, and Randy are always very friendly. They always happily greet me when they see me. Kenny has been my dedicated service advisor for many, many years. He always knows what I'm talking about when I inquire about service/repairs. He treats me with respect and doesn't make me feel like a woman who knows nothing about cars. And, if repairs are needed, he gets me in and out as quickly as possible--and as expected. Last summer, I took my car in for a few (minor) recall notices. Kenny assessed the needs and had my vehicle taken care of right away. My needs lately have been for oil change & tire rotation. My car is always ready as promised--and usually with added touch of a carwash! You feel like an appreciated customer when you take your car to Stevens Creek Toyota.

I brought my car in to be serviced last Friday and I was...

I brought my car in to be serviced last Friday and I was very pleased with the customer service that was provided. Eddie helped me get the needed service done on my car and I am bery happy with how everything turned out :). I will contiune to come here and get my car serviced!

Dave was great in getting me checked in and set up for...

Dave was great in getting me checked in and set up for the required service as well a arranging a rental car. Jesus is the "rattle and sqweek" expert and he was able to pin point an unusual rattle that had developed in my Highlander. They did a great job in communicating what needed to be done and delivered by car back to me when I needed it. - cleaner than when I dropped it off. They were friendly, helpful and the cost was lower than the original estimate.I would highly recommend Stevens Creek for anyone's service needs.

We purchased our RAV 4 at Stevens Creek Toyota, we had a...

We purchased our RAV 4 at Stevens Creek Toyota, we had a flat tire and went to walmart to fix the flat, we were not able to figure out how to reset the tire sensor light so my wife called the Dealer, the service center advised my wife to bring in the car and he will be happy to show her how to reset the sensor light. I brought in the car to the Service Representative that spoke with my wife, he made me stand waiting for him for what seemed like five minutes, finally he asked how he could help me, I advised of his conversation with my wife and asked if he could show me how to reset the sensor. He told me that it would cost me $150 to look at the car but I told him that he advised he can show my wife how she can reset it so he told me to have my wife bring the car in and walked away. I will never purchase a car from this place again nor use their service, we took the car to Toyota Sunnyvale and they were happy to show us how to reset the sensor.

This place is amazing. They always are so helpful! They...

This place is amazing. They always are so helpful! They are the only place I trust with my car, I've had some bad work done at some other place in the past. They almost always can fit me in for an oil change and basic maintanence for the same day if I call early enough. They usually do all the work while I wait. They even have a shuttle that can take me to work if I need it. They always wash my car too. I would reccomend anyone to this place! Love it!

You may get a good price on your car, but forget any...

You may get a good price on your car, but forget any customer service. Our Camry is experiencing trouble similar to the recent Corolla recalls and they won't do a thing. The service department was rude and demeaning. Basically, we have a 3 year old POS that they will not support!

i find your dealership to be devious and underhanded. i...

i find your dealership to be devious and underhanded. i have been lied to and i am now looking for another Toyota dealership to take my business to. Why you wonder well listen to this: My wife went to your website and answered all the questions for the cash for clunkers program, called and talked to the salesman Jason. He said no problem bring both your cars, one for CFC and the other as a trade-in. He then said we would be able to take the car(black Rav-4 4cyn 2.5 litre eng)home that night. So we took the 2 hour drive through rush hour traffic only to find that my truck did not qulify for cash for clunkers so no 4500.00 trade in. The sales manager said he would take the truck and our Fiesta and with the 1000.00 rebate gave us 5000. trade in value. Payments were supposed to be under 300.00 but was to be 317.00. Our next slap in the face was no Rav 4 it would be in the following thursday. So i have been driving my gas guzzler for a week and now i find out that the Rav 4 won't be in until maybe the first week in Sept. I beleive they knew all along that the car would not be in. I was lied to my face. Every time i listen to KFOX and hear how great Steve Cornelious is and Stevens Creek Toyota is i want to puke. I was misled by your website, lied to by the slaesman and sales manager and you want my business? i will let everybody i know about this and plan on sending a letter to my buddy Steve Finley at 7 On Your Side also.

Went to buy a new car. The salesman disappeared after a...

Went to buy a new car. The salesman disappeared after a minute. Did not see him again (we were there for another 20 minutes). We approached another salesman. He wanted us to wait for the first salesman, although he did not seem to have anything else to do. Went and complained in the front desk. They were not too bothered!

I am so much impressed with dealing with this dealer and...

I am so much impressed with dealing with this dealer and the people in here. I found them very friendly. The vehicle was in very good condition. The rate was also very good. Next time if I need a vehicle or service, I am defenitly going with them.

My experience at this dealership was nothing but...

My experience at this dealership was nothing but pleasant. The sales people help me find exactly what I was looking for and answered all my questions. He was very knowledgeable about the product and was never pushy. The selection is very large and its very likely you will find what you're looking for here. The team was dedicated to me as a customer and I would definitely recommend this dealership, I know I will be a returning customer.

Some friends gave me Jason Xenos' card. They had just...

Some friends gave me Jason Xenos' card. They had just bought a highlander hybrid, from him. I did a lot of internet shopping, and he had the best price. He was also incredibly helpful when we spoke on the phone. I dropped by the lot one day to take a trial drive of the Prius. Even though I had been talking with Jason, Nart spent a lot of time explaining details of the prius. He was polite, patient, and personable. The next day Jason wasn't available, so his brother Nick to my husband for a test ride. He was also helpful and patient. The night before I was going to go in a buy the car, someone told me about an even better deal they got at another dealership. I spoke with Jason, and he happily met the lower price. Jason also spent a lot of time with me in the car before I drove away, showing me all the cool things the car could do. There was no hard sell- I feel like these people are now my friends. Jason even called the next day to see how I liked the car. I wholeheartedly recommend Steven's Creek Toyota.Dr. Pec

I was there to purchase a yaris today, the black yaris...

I was there to purchase a yaris today, the black yaris which they were offering me had 68 miles on it, and I asked if I can get another one for less miles as a brand new, he told me:" you have got to go to Japan to pick up one with less miles." Then I offerd a price and one of the managers, Mr.MO, accepted my price and he even shaked hand with me, but later on he denied his words and refused to sell me the car for the accepted deal!!! Even the first sales person was shocked by his act!!!I wasted 2 hours there and did not get the car, I finally got the car for the same price some where else. I do not recommend this dealer at all!!!

Extremely bad experience: ----------------------- My...

Extremely bad experience:-----------------------My husband and I visited this store to purchase an SUV. Even before showing us the vehicle, the dealer demanded we buy the SUV then and there. We said we'd like to see the SUVs and its features first. He then drove us to a nearby car lot and once again demand we buy it forthwrite...Well, since they had only red SUVs with a V4 cylinder (we were looking for a V6), we told him that was not what we really wanted ( we were looking for a black V6 Toyota Rav4). We asked him his price for a V6. Then he got all the more rude, and repeated his demand, drove us back to the dealer office and told us he had an appointment and we should come tomorrow!!! Yes, that's the way we were treated! The salesman was thug-like in his talk and there was totally no excuse for his rude, animal-like behavior.In all it was a terrible experience and I would NOT recommend you to go there if you want a pleasant experience. Sure enough just a week later we purchased a brand new SUV (Toyota RAV V6) from ANOTHER dealership and this time we had a good experience.

High pressure mixed with broken promises. Don't believe...

High pressure mixed with broken promises. Don't believe a word anyone tells you! They are either incompetent or intentionally deceitful - it is hard to say which is worse. Had some dealing with Alex who is a very good guy but is not a decision maker so if you have any problems you have to deal with the managers who are ethically reprehensible. They will not think twice about being dishonest to your face and when your point out the contradictions they deny what they said! Make sure you bring your own paper, pen and calculator because they take everything with them each time they leave the room so you cannot compare numbers.

I went in a couple of weeks ago to look at a Toyota...

I went in a couple of weeks ago to look at a Toyota Prius. A young employee named Alex Cheng came up to me and greeted me with a smile. At first, I was apprehensive because I've had bad experience with salespeople and I didn't want to be pressured into anything I didn't want to buy. But Alex was amazing... not only was his attitude atypical of a salesperson, but he was knowledgable, friendly, and I felt no pressure at all from him. Despite the fact that he is young(or maybe, BECAUSE of it), he understands a customer's feelings and respects them. He was very patient with me while I asked many questions about the Prius and its features. I decided to leave the dealership and he handed me a card with his phone number on it; I thought to myself that I would come back and buy from this guy if I bought a car anytime soon. Well, it turns out I was right. I bought a Prius from him a couple of days ago. Alex's attitude was great throughout the entire transaction and he didn't try to pressure me in any way. In fact, he treated me as though I was his only customer the entire time. High Recommended.

I am getting out of a car I love simply to never do...

I am getting out of a car I love simply to never do business with this group ever again in my life.

Despite the very poor reviews for Toyota Stevens Creek,...

Despite the very poor reviews for Toyota Stevens Creek, we had a wonderful experience with Ford Schwartz, the Internet Sales Manager. He is an older man, was very willing to spend time answering all our questions, wasn't too pushy and patiently worked with us on negotiating the deal. We eventually could not come to an agreement on the price, but we walked away feeling sorry we could not close a deal.Deal with the right people here and you'll be fine. We heard the salesperson at the next table being very pushy with 2 customers that were trying to walk away because they couldn't agree on a price.