Stearns Ford

Can recommend this dealer

Knowledgeable and very service minded sales staff.

f 150 4x4 ruby red

Very plesant buying experince. Salesman Tony Mabry helpful and not pushy, felt like a friend. Business office friendly and efficent. Would recommend salesperson and the dealership.

Explorer Heaven!

Buying a vehicle from Stearns Ford was a pleasure! Made the decision from 6 hours away, arranged over the telephone and came in to meet Wayne Stanfield. He was knowledgeable, patient and thorough as he explained my vehicle's features and operation. Phil in financing was organized, with the the ability to make the process seamless.

Good dealership

When I first bought my Q50 I had some exterior problems. I took it back a week later and they did exactly what they promised. Thanks!

2016 Taurus Limited

I want to thank Mitch and Tony for helping me into yet another vehicle this year. They always help me when I need it and help me into the right vehicle that suits me. Along with a great service team and sales team, this is definately a great hometown dealership that cares for their customers.

An Easy Dealer to do business with!

A pleasant experience, again! Theo Crespo was and excellent source of information and assistance! Love the upgrades to the facility.

Excellent Place to Car Shop

I had been looking for a while for a car in a certain price range, certain color with car payments under amount I was comfortable with that had to have options that was not negotiable. So of course every car dealership I called (because I hate going to a dealership and fighting off sales person after sales person) didn't have anything except for Stearns. So I go down there to see the car and walked in asked for the sales person I had talked to and I love the car and signed and out in 20 min with my new car. They even delivered my car to my house. They are awesome and they go out of their way for the customer. I am one happy new car owner! Thank you Jeff Gray and Ashley and Stearns for a great car buying experience.

Ford Escape

I was there because they wanted to buy my car, which was a surprise to me and I was not in the market for a new car as I have the best car ford escape that I have ever had. So I just got a new one :)

2010 Ford Focus Coupe

I have been dealing with your company since the mid 1990's - all of you have always done a stellar job with anything that I bring to you with any of my concerns. I am always very pleased with everyone there and with the jobs that they do for me on any of my cars. Thank you!

Happy car owner

Happy car owner. I was treated very well at Stearns Ford they waited on me answered all my questions and was able to drive away with a 2011 used Honda pilot which I enjoy driving now

Great Customer Service

My experience with Stearns Ford has always been a positive one. Steven normally takes care of me and he is very professional and knowledgeable. They get mega kudos from this guy.Thanks...

Excellent Service

Thank you Clarence Mebane and the staff at Stearns Ford for excellent service. Clarence and the staff at Stearns took care of everything making my experience hassle free.

Poor customer service

Purchased a 2015 Ford Transit from Stearns only to find roar in rear differential on the way home.Took into the dealership where the service dept drive the van and assured me the problem would be quickly taken care of . Three months later and 2 rear end tear downs later the van is still in the Stearns shop and worse than it was to start with. This has been a nightmare to day the least. the dealership saleman has lied to me and upper management has not even spoken to me unroll today when I talked to Stephen Stearns. Stay away from this dealership at all cost.

Nice people and great car

I had a comfortable, low pressure experience buying a new Ford Escape at Stearns Ford. Neil Rains worked hard to help me find the perfect car within my budget. Highly recommend!

Great New Expierence

The salesman was really knowledgable about the car, very polite and generous. Answered any questions I had. Gave me a great deal on my new car. The car drives amazingly and so smooth. It was clean and touched up perfectly.

Great sales team

Friendly, open and knowledgeable. Paige Bauer is a good at making the customer feel Ford and Sterns Ford are really interested in satisfying the costumers needs.

Leased a 2017 Ford Fusion SE

Just bought a 2017 Ford Fusion SE a couple days ago from Stearns Ford in Burlington NC. I could not have asked for a better Dealer or Salesman.

So Happy to Buy at Stearns

Our salesman, Neil Rain was absolutely the best. Everyone we came in contact with was very nice. We went to Stearns to trade in my wife's car, but we were told they didn't have anything good enough to trade it for and that we should keep it. That made us all the more interested in the F150 that was parked in the lot. We are return customers and came from Roxboro, NC to buy from Stearns.

2012 Mustang

I bought a 2012 Mustang for my daughter 2 weeks ago and it was such an easy process with Stearns Ford! Not only did I take the car for a test drive myself, but Jeff gave my daughter a few driving lessons as this was her first "manual" car. I appreciated the quick paper processing, and the experience was friendly and professional!

New car

I just bought a new car from Stearns ford! Jeff Gray and John in sales helped me and answered all of my questions. At first they had ordered the car and it was taking a long time so they called around and found me a car better than the one I ordered. I felt special because they took that extra time to get the car sooner for me. Chad Blalock in service has helped me learn all the features per my request instead of John and Jeff. I also get 6 free oil changes with the new car. John and Jeff have already called and checked on the new car and to make sure that I know I can call anytime to ask questions or if I need their help. We also take our Dodge Ram to stearns for service and they have always met our needs in every way. Chad Blalock always makes sure that it's done within a timely Manner and we are not spending the day at the dealership. Thanks to stearns for everything.

Displeased with the aftercare....

Make sure that you get an independent inspection of the vehicle. Even if it's passed inspection. ESPECIALLY make sure the tires are good. I had a horrible experience and Delaine Kimrey wouldn't help. She sent us to the used car manager WHO NEVER returned our call to hear our concerns.As a public figure in the Burlington community I could use my influence to refer MUCH business. As a result of our poor treatment we are unable to do that. Our vehicle isn't safe and Delaine didn't care enough that it wasn't safe. She was NOT and advocate for us.

Wonderful Customer Service

I went in knowing what car I was interested in. The dealership had is waiting for me to view and test drive. There was a little back and forth on the price, but eventually we came to an agreement on a price.

Car Service

Everyone is always friendly and respectful and I'm never there for a long time when I get my car serviced. Thank you Stern Ford.

Awesome experience

Couldn't have had a better experience. Super nice and knowledgeable staff. Went out of their way to make things happen. Will be back for all my service and sales needs.

Great customer service, very good pricing

I met Joe the sales person and I was not really planing to purchase there but was just fulfilling a commentment to one of the internet sales reps. Joe was not pushy and was just showing me some of the cars I asked about and in doing so we noticed a car that had everything I wanted at a very great price I left but returned in 30 minutes and test drove the car and decided I wanted it, after signing the paperwork I came out and noticed some damage that I had not noticed before, Joe was able to talk to the body guy and get the car he went out of his way even the owner emailed me thanking me for picking them and invited me to email him personally if there was any problems.

great service

Any time we need our car looked at we call Chad in the service department and always does the best to accommodate us. Thanks for taking care of our car.

No Deception

I purchased a used car from Stearns Ford - it was not a Ford, but that didn't matter, the great people there took care my needs, even on the first day when I went to look at the car and it wasn't there, they made sure to set it up so the car was prepped and ready when I came back. The very nice Internet Sales lady was incredibly helpful and answered a lot of my questions. They allowed me to "borrow" the car for a couple of days to evaluate, and that, along with a fair price made my decision to buy easy.

SHOPPING EXPERIENCE

THEY WENT THE EXTRA MILE FOR ME....MY SALEPERSON, JOE BIRCH AND WAYNE..SHOULD BE EMPLOYESS OF THE WEEK...

Service Dept is AWESOME!

I take my car to Stearns for no other reason than the excellent service I get with Chad and Stephen. Those guys are knowledgeable, courteous, pleasant and make me feel welcome and comfortable with the work done. Hopefully, one day I will have better luck with the Sales Dept:)

Best Dealership around

My Husband and I got both our vehicle's at Stearns ford and we are very happy great customer service. they are straight out honest dealership and if they can help you they will I feel Stearns went above and beyond to help us get the truck that we wanted.. Thank you Jennifer for calling us to get us our appointment even though we had to cancel the first appointment. and Tony Mabry thank you for helping us we could not have gotten a better deal. and Phil its always a pleasure to work with you.

Great Service. Good luck on the remodeling!

Stern Ford Service was excellent.I own a 2005 Ford Escape. The car has 158,000 miles.I brought the car in for 160,000 miles service.When the car was in service, I went out side to the lot.I was checking the price sticker on, the 2016 & 2017 Ford Escape.I noticed that the 2017 Ford Escape is cheaper than the 2016 for Escape.

eperiance

I was very please with Neil, my salesman, very personable, down to earth, not pushy. Just for the record this is the first time I met Neil, he was a total stranger to me. As for the vehicle, I am very pleased with its performance, if there was a negative, I don't think it was cleaned very well, I'm not the type of person to complain, but when i got home I did go in and clean the interior, there was grease on the center arm rest and other areas as well, This weekend I will be spending more time on the interior, again, It's probably me as I am a person that likes to take are of his vehicle. I don't want to leave on a negative so ....Would I buy again from Stearns...ABSOLUTLY. .

Great Service

I have a 2013 Ford Fusion. I had the 45,000 mile service, bought 4 new tires had them mounted and four wheel alignment. All work was done in about 2.5 hrs. There was a mail-in rebate on the tires and the staff help me submit the rebate electronically. Everyone was very considerate and helpful in getting the service accomplished. Please note that I only gave 3 stars for the Facilities that was because they are remodeling the facilities at this time. When the construction is finished the facilities will be rated 5 stars.

Awesome service

My wife and I were in the market for a deal on a truck. We went on line and looked all over the state of NC due to not very good deals in the Burlington area from past experience. It had been a while since we had purchased a vehicle, so of course wanted to check out every where close enough to drive and look. During our search we saw a beautiful Ford F-150 with great mileage and the room for grandbabies at Stearns Ford. The more we researched the more we realized that Stearns had the best deal. I contacted Clarence Mebane and he went above and beyond to make this happen for us. We are now the proud owners of this F-150 and we found exactly what we were looking for. Thank you so much Clarence and the Stearns Ford family!Mike and Denise

Great buying experience

We had a great buying experience at Sterns Ford. Keith Garner was very helpful in showing us various Mustangs, not pushy, did not play the games that many car dealers do. He was patience and caring. He wanted to make sure we made the right choice, and he did so by giving information and letting us test drive different vehicles. After deciding on which car we wanted, it was a painless process of working out a very fair deal. Phil in the F&I Dept went thru all the paper work, offered some additional warranties, but was not pushy. He gave the info we needed to make a decision. We would highly recommend Sterns Ford - and ask for Keith!

Pretty good experience

My wife and I had a good experience buying a car. Paige Bauer was very helpful and great to work with. He made things very easy and quick.. We got our car and all the helpful info with no problems. The only negative was we had to fill the gas tank up.

best car deal to be found

I was in the market for a new truck and after shopping around I received a call from Stephen and Sterns ford. He asked me to give him the opportunity to beat competitor prices. I had already picked out the truck I wanted in Greensboro but I thought what the heck, I live in Burlington so I'll give them a chance.Next morning I went by and spoke to Theo Crespo's (salesmen) and he was really great and very helpful. I had planned on buying an XLT but with the price he quoted I bought a Lariat for only a few dollars more the the XLT in Greensboro I was looking to buy.Theo Crespo's is Awesome and if your interested in buying a new car or Truck I would highly recommend seeing him. There was no going back and forth on the prices, the price he offered was great and I knew I was getting the best deal around. I promise you want be disappointed if you go by and see him. I have to say this was one of the best car buying experience I have ever had with a ford dealership,

David Neale

I had several jobs performed on my 2010 Taurus SHO including an oil change, wheel alignment and new front brakes and pads. Chad and his team completed everything within the day and they were happy to give me a ride home and pick me up again when the job was completed.Much Thanks to everyone one at Stern's Ford!

Great service!!!! Awesome people!!!

This dealership is amazing from sales to service!!!! Chad in service makes the service experience less stressful. My former car was in need of a lot of repair. Having the realization that a new car was gonna be my best option led to a stressful day for me. Chad recommended I speak with Theo in sales. Theo called me and asked what type car I'd be interested in. A few days later I met with Theo and he showed me several selections. I was pleased with the selections he had picked. On that day,I went home and readied my old car for the trade. Phil made the paper work process a breeze. Stearns Ford treated me like family and uses genuine care. These are class act people!!!!!I am now the proud owner of a 2016 Ford Fusion SE!!!!!!

Stearns was a great experience and I left happy

I was torn between 2 vehicles due to a large difference in mileage. I would have liked to have been shown more options to make sure I made the best choice. I felt the 2 cars I was stuck thinking about were my only choices and no other suggestions were made for me to test drive another vehicle.

Administrative Assistant at a Local Church

I purchased a 2013 Nissan Altima from Dustin Ramsey at Stearns Ford. Dustin was very helpful and made the loan and purchase process stress free. I was pleased with the trade in value of my previous car. I knew my credit score was very good and let Dustin know what interest rate I would accept. He was able to secure a loan with a interest rate that exceeded my expectations. I would highly recommend Dustin and Stearns Ford.

Great purchase

Great job on the new purchase of F150. Would consider using dealership again.

Great

I started working with Joseph Birch by text, emails and phone calls as the dealership is in NC and I live in VA. Joe was awesome to work with and went out of his way to make sure that I was comfortable with the condition of the used car before I spent the better part of a day on a trip down and back. Unfortunately, Joe was unable to be there the day that we came down to purchase but Tony Mabry made sure that we were taken care of. Joe has since followed up with me and I am pleased with the whole experience.

Unfortunate and Unusual Circumstances

The first car that I purchased was on 02/03/2016. At the time I was told that it needed a fuel pump and that I could get the car in a couple of days. No big deal to me as the car was still under factory warranty. Two months later and the car is still not fixed, so I saw a car on the lot that I thought I would be interested in trading for. Long story short, I now have that car and I am very happy with it. I wish that I could say I am as happy with the deal I made to get the car, but I cannot. Other than that, I was furnished cars to drive as they were trying to repair my car. I like all of the people at Stearn's Ford. I just feel like after so long of not getting my car ready that they could have reached out to me about what could be done to rectify the situation. Thanks

Made buying a new car as painless as possible.......

I recently purchased a car from Stearnes Ford. The experience was a good one. The salesman , Keith, was excellent. Very knowledable and not pushy. The only complaint would be having to go back a second time to sign the financial paperwork because was given the incorrect ones the first time. Other than that, a good experience!

Easy and Helpful

I located the vehicle for my business using an online search engine. I emailed the dealership, who responded immediately. I was able to fill in paperwork via email, secured financing via email and they delivered the vehicle to me that evening at my home 35 message away. I signed the final paperwork with Neil, in my kitchen, and went through the vehicle with him.The easiest car buying experience I have ever had. Great folks at Stearns.Tom Meyer, Durham, NC

quick and easy

Service is always fast and friendly. Staff is helpful and willing to go the extra step to make my experience easy. Thank you!

Great service I was born. Ford Man

Scheduled appointment online, dropped vehicle off and picked up when called. Excellent service

Great Dealership

I have been buying cars since 2010 (4) so far and I have been treated very well. Tony Mabry is the best sells person. Thank you.

used vehicles poorly checked over, poor trade in credit

I did recently purchase a used 07 Expedition and I thought It was a great deal since I found others with more miles on them more expensive. I dealt with Keith who was an awesome salesman and the ladies in the office was nice also. DO NOT expect anywhere close to trade in value the online program gives you on their site you are better off to use NADA they won't come even close to what their site says the value is. I wanted to buy my vehicle from an actual Ford dealer because you would THINK they checked it over properly and could made all repairs needed well not here. I rushed a little with the vehicle because I trusted them and I test drove it and didn't find anything major. Keith did advise me of a few minor dents and scratches up front so that was nice to know. The very next day after I got it home I found one rim that was bent not just curbed but bent like a pry bar bend and then found the 6 disc changer did not work. To top this all off I went to the beach the next day or so and found out the rear heater doesn't push warm air. One week later the battery had a dead cell and I had to spend over a $100 to replace it and they don't just get a dead cell out of no where. I also seem to have a much needed 100,000 mile tune up which includes spark plugs. So in my opinion they don't look over the vehicles good enough or don't care to make the repairs or advise you of any of the issues the vehicle has and why the price is cheaper. You would expect a used car checked over better at the dealer than a little small generic dealer. Nothing but an email or two and two calls asking about the issues but NOTHING has been offered to make anything better. I will not say the dealer is bad but I would just be very cautious when buying used from these guys.

Best decision by far!

I just bought a 2011 Toyota Prius last week. I got an amazing deal on the price. On top of that Delaine Kimrey was very prompt at getting back to me when I asked her for more details on the vehicle before we made it all the way out to Burlington (we live in Concord). Dustin Ramsey met us outside and immediately made us feel comfortable. Allowing me a little extra time to test drive. I needed to know that my commute to work would be easy in what ever I chose. He stayed late and was right there with us the whole time while we got everything done through F&I. Phil was super great in F&I and made signing a breeze. I recommend these guys and gals all the way! Thanks ya'll!

Love Stearns Ford

Bought a Hyundai Sonata. This is my 4th vehicle I bought from Stearns! Love Paige and Neil! Will buy my next five vehicle with Stearns!

One Happy Customer

I did an inquiry online and Delaine Kimrey email me right back. She called me and started the process. I went to Stearns Ford last minute on a time limit. Tony Mabry did exactly what he said he was going to do. And put me in a 2015 vehicle. I can say, me and my husband are very pleased with our new vehicle..,. Thank you Stearns Ford and Tony Mabry

Professional and transparent sales help!

We recently purchased a 2013 Ford Escape from Stearns Ford. After searching online for various offers on this particular vehicle, we had trouble finding sales people at other dealerships who would be transparent about the additional fees. Delaine at Stearns Ford was forthright and clear. She was able to give me an estimate over the phone and quickly answered all of my questions regarding the vehicle. My email and phone inquiries were always answered promptly and the customers service by phone and in person exceeded my expectations. We got a high quality vehicle at an amazing price from wonderful people. I highly recommend this dealership.

Fast and Friendly Service

I recently purchased a 2005 F150 from a private party, and have some service needs to get the truck back in tip top shape. I have always trusted Stearns Ford with my service needs and they always fix it right the first time and with a great price. My hats off to Chad Blalock in service for helping me with getting my F150 back on the road.

Professional and friendly service

We had spent several days looking for a used Ford Explorer. Our last stop was at Stearns Ford. From the moment we were greated by Keith Garner it was a very pleasant experience. It was amazing to find a dealership that wasn't pushey and listened to what we had to say. Everyone there was very friendly. From opening doors for us to explaining the paperwork. I will recommend Stearns Ford and Keith to all my friends and family.

Awesome Dealership!!

Just purchased a well-needed work van from Stearns Ford...My experience was excellent and has restored my faith in a good, honest, as-advertised car dealership. My salesman was Max Karlas, and he did a great job for me as my credit wasn't the greatest. Thumbs Up to Stearn's Ford!!

Awesome dealership

Stearns ford was an awesome dealership to work with. John Fender took his time explaining the car, the process of buying, financing, and never pushed us into a car. It was a very easy, laid back experience! I would recommend them to anyone looking to buy used or new!

awesome experience in buying a vehicle. Joe Birch was GREAT

Purchasing the vehicle was great, however when trying to get a warranty item fixed, I felt like the service dept. didn't want to be bothered. We made 2 trips and accomplished nothing, other than putting miles on my vehicle. Needless to say I was VERY disappointed. However, I highly recommend Joe Birch, he was a fantastic salesman, he made sure I got the vehicle I wanted.

Customer Service

Excellent customer service and a Ford Dealership that cares about their customers. The service staff and management work very hard to be the best and they all are the Best.

Great Experience

We found Stearns after looking at certified pre-owned cars on Ford.com. We couldn't have had a better experience. Jeff Gray met us at the door and helped us with the everything. We not only found the car we wanted but they gave us a great price on a trade-in and made it so easy.

Satisfied customer-New Car

A great experience in buying a new car. Stress free and friendly workers. We were very comfortable working with Tony Mabry. We were focused on getting exactly what we wanted and Tony made this possible.

Satisfied Customer - Used Car Purchase

I was comfortable w/ Tony Mabry. I knew what car I wanted and we stayed focused on making a transaction for that one vehicle.Tony was friendly and fair to work with.

Review of pre-owned car purchase

Love the car I bought here, but the sales experience was unfortunate.When I first contacted the dealership, the car I was inquiring about was under deposit. I asked them to contact me if the sale fell through. A week later, I still saw it listed so I inquired again, and it was still available as the buyer didn't take the car. I wondered why they hadn't contacted me but I went out anyway.The car was exactly as described and advertised, and the price was fair so I didn't ask for a dime off the price. The only thing I requested was for de-oxidation of the headlights, which was agreed. I asked about the "at least one" open recall on the car per the CarFax, and I was told there was one open. As I was doing the paperwork, I complained to my salesman about the dealer fees, which were a little high. He joked about them and suggested they round them up to the next $100. That wasn't funny or nice. I didn't get a break on those offered. Then after the paperwork was done (I purchased a warranty as well), not only was I NOT given warranty info, the salesman came in and confessed he had only key to the car, which was a valet key. He said they never rec'd the car keys from the prior owner. This would have been nice to know during the sales process. It wasn't a non-starter, but was appropriate to disclose. He said I could pay to have one made and he would give me a contact.I left the car overnight to service the headlights, when I returned the next day, that had not been done. When I asked why, I was told "because you took the only key". Ok..... they took the car back to clean the headlights, but I think they only used Windex - no visible improvement.The temp tag was tossed in the back window and I requested it be attached to the car but was told they get wet and tear. I asked if they had a car frame, they said no. I asked if they could bolt it until I got to Raleigh and they said they didn't have screws to fit. So I just left.When I got to Mebane, the SRS (seat restraint) warning came on. I called them to let them know - they said to see if Acura could determine the issue b/c probably related to the open recall.When I got to Performance Acura in Chapel Hill (no appt, just showed up) they immediately came out and put on my plate (with a frame) and scheduled me for a recall service. Odd to find out there were actually FOUR recalls open on the car, NONE having to do with the SRS system. So the light remains on.In addition, Performance (Hendrick) Acura noted that the battery didn't test to pass inspection and needed replaced. Also, the steering and brake fluids were both dirty. I mean, aren't these things a service intake dept inspects & corrects before reselling the car????? YES, they are. Appears Stearns didn't do anything except vacuum.I have had no follow-up call from Stearns regarding the SRS light issue or my satisfaction with the sale. I had a template "are you satisfied" email from Stephen Stearns, to which I replied that I had some feedback for him if he wanted to call me. He did call, and I told him all of this but he had really no response except that I could drive back (from Raleigh) to go over the headlights again.So, after all of this I paid asking price, bought a warranty, couldn't get them $165 down on the dealer fees, have a warning light on, paid for a new battery, paid for new keys, and to appropriately have the Stearns logo removed from the car. Next, I'll have to pay to flush the dirty fluids and de-oxidize the headlights that they didn't do. Oh, and diagnose the SRS light. Awful.No, I don't recommend Stearns to anyone. If I were Ford, I would fix this. Or maybe that it's because I didn't buy one.

Excellent people.. Great satisfaction

I went to this stearns ford looking for Mustang 2016 when ford directed me to them. Staff was very friendly and easy to work with especially clarence Mebane. He was very helpful provided me with variety of choices and when I selected the car that I liked most, they offered me a best deal. I had been to other dealers before coming here but none of them paid attention to the features I like, they always wanted to sell me the car that they have in their inventory but stearns ford provided me with plenty of choices. First class service.

Always a delight

I'm always done in a timely manner, never a long wait. Great service and friendly atmosphereClean waiting roomI bought my car at county because I didn't know about stearns, next time it will definitely be stearns

Great Dealership and wonderful continued service

I was very impressed with the Stearn's Ford dealership. After my car was totaled, I was in need of a a new vehicle quickly but it had to be good quality and affordable. The Stearn's Family was very friendly and knowledgeable for the entire process, and was able to get me off the lot with a new car in no time. They also gave me a fantastic rate, so my car payments went down by close to $75/month! The service didn't just stop at the buying experience though, they have followed up personally with me multiple times and continue to impress with their customer service. I'd definitely recommend them to anyone looking for a new vehicle!

Wonderful Service

I always recieve great service from StearnsThe only thing the lady at front desk had me confused and usually I just drop my keys off and she asked a lot of questions about 30,000 mile fuel and I got it but I really didn't know why and what it was for but other than that service wonderful and I asked my brother and he explained it and I had extended warranty and she had a problem finding on computer and that hasn't happened before but I keep all my service records.I still think service was wonderful and all staff friendly and WiFi

Finally

To my dismay I was in need of replacing my old trusted Ford Explorer. Found a car on their website went for test drive and met Keith. I have to say I've never had such a smooth and pleasant car buying experience. Keith was extremely informative about the vehicle and very professional. I have to admit I went with dread as I've always had negative car buying experiences. However, these guys made it super smooth and I highly recommend Keith! I will be a returning customer.

Now apart of the Family

I have searched High and Low for the perfect vehicle for my growing family. I purchased a 2010 F-150 Platinum and Traded a 2003 Ranger. I could not ask for more from a buying experience. This was the second time that I have visited Stearns to check out one of their vehicles. The first time the truck I was looking for was in the process of being bought. This was my first Contact with Max Karlas and Delaine Kimrey. Both very professional and personal. When I purchase a vehicle I will not buy from someone that I don't feel like I can trust. Couple Months go by and I see another quality Ford Truck at Stearns. I requested information online and with in 10 minutes Delaine calls and remember my previous situation. Set up an appointment early in the morning and make the buy. I have never been so impressed with such a family atmosphere. Max our salesman answered all of our questions he went the extra mile for our trade in. I highly recommend Stearns for anyone out there looking to buy a Used/New vehicle. I am so proud to say that I am apart of the "Stearns Family"

Problems with mechanical issues and they were not resolved

Bought a used performance dodge srt8. Had serious front end issues. After much arguing they attempted to fix the car but put standard struts on a SRT car. Really? Who does that ? Then they think we are being too demanding. They ruined the looks of the car! Always given the run around while the managers hide behind the staff. DO NOT buy here! Once you do it is yours no matter what they tell you! The salesman Dustin Ramsey is the only person who seemed like they cared!

New Car

I traded a 2014 Ford Escape and got a new 2016 Ford Escape Titanium. My salesmen Max Karlas and Joe Birch was very good help. They went the extra mile to make sure I got the car I wanted. This included making a few trips to another dealer. They were very patience and did not show irritation as my husband, daughter and myself asked questions and couldn't decide which color we wanted. Each time I went they greeted me with a friendly smile. I am a satisfied customer and will use them again. I love my ruby red Ford Escape.

Nice People but Bad Deal

I purchased a used car from here. Very nice and friendly staff. All the while I felt uneasy. Never do a trade in on your vehicle with anyone without an appraisal first. They worked diligently to make their sale. It was a horrific experience that cost me dearly financially. Nice people but don't assume they're looking out for you.

No call backs and no warranty on 2014

I did get one thing fixed by this dealership but still had to pay 50 percent on a new back glass due to defroster did not work. They should have paid all but whatever. The front glass has a issue also, I asked about it. I did not get a call back from Lisa the service manager so I called back five days later, she said she hasn't seen another manager to ask him. Finally called back two days later to tell me no. I will not ever go back to any FORD dealership due to they are SORRY. Debbie Lineberry

Amazing!

They were wonderful! So friendly and helpful! Left there with a great deal on an amazing car! Would definitely recommend to anyone looking for a great place to go to buy a car!

Great Sales and Support

I have been going to Stearns Ford for service on my 2012 Ford Explorer since I purchased from another dealer. I always appreciated their quick service and personable staff. I started noticing issues with my truck soon after it hit 60K miles and I thought that it was minor and prepared to fork over money for repairs (i did not get extended service plan). Unfortunately, the damage was not simple and I was informed that my truck had transmision issues caused by a busted axle shaft. I was not happy and could not wrap my head around having a car with these types of issues already after owning for just 2 years. I expressed my concerns to the General Sales Mgr (Stephen Stearns) and he told me not to worry and partnered me up with Wayne Stanfield to look at new cars. In the back of my mind I thought that I did not have good options in front of me... 1. A 2-yr old car with transmission issues and uncertainty about what else will go wrong, and 2. Buying a new car and going into more debt and negative equity. With Wayne's help, I selected a car that I would consider driving and feeling comfortable in. But it was a downgrade from where I was. But after they worked wonders for me from a price and trade standpoint, I selected the Ford Edge Titanium. I LOVE my new car. But even moreso, I honestly have become a Stearns customer for life. They were patient, pleasant and extremely helpful.

Very helpful and understanding

I pumped 16 gallons of regular gas into a diesel fuel tank. Such an idiot. Anyway I called a wrecker service and they recommended Stearns Ford. The wrecker service, which was very good as well, took my wife, two dogs and a camper to Stearns Ford to drain the fuel tank and get us back on the road to home. They were able to take us right in and perform the repairs as required. The service personnel and the mechanic were very accommodating. If you are in the Burlington, NC area and need service work, go to Stearns Ford. These folks know what they are doing and are very nice folks.Mark Stewart

Awesome!

Stearns Ford was an awesome car buying experience. They made sure I had the exact car I wanted within a week. It runs perfectly and was in "like new" condition.

Used car no warranty

I purchased a car , had a problem per service department they will pay 25% of the repairs for the first 3 months or 3000 miles which ever comes first. It's a 2014 Chevrolet Impala. I have never bought a car with some kind of warranty. Beware. Learned a valuable lesson DONT BUY FROM FORD.

Perfectly satisfied

Very satisfied with my latest service on my vehicle. When I arrived I ask the service representative how long it would take, and exactly the time he said it would take it was ready.

My service experience

Had an appointment. Took my car in shortly after I arrived. Very efficient and friendly service. Have used Stearns Ford for my service needs on my car and truck for the past several years.

Went Above & Beyond, Very Happy

Great service department , they went above and beyond to duplicate the problem I was having, found the problem and corrected it and kept me in the loop the entire process. Very pleased with the GREAT staff in the service department at Stearns Ford....Thank You !!

Great service, nice staff

Great service and the staff was bey friendly. Waiting for the car was a little long but it takes time working on a car. Very good over all experience.

Excellent work on the part of the entire team

I was very pleased with the excellent work by the salesman, sales manager and finance manager. No pressure just a dedication to making a deal and finding a way to meet my needs. I got a vehicle that I never dreamed I could get for my son and within the parameters that I had to receive. My first work with Stearns Ford but will not be my last. Thank you for a fantastic experience and for making the process so very easy.

Good, Honest, and True

I went looking at the Ford Flex, my salesman, Mr. Karlas was very pleasant and honest man. Mr. Karlas work with me until we got to a payment that was pleasing to me, and he wasn't pushing me to something that I was not wanting. The sales was good and I am very pleased with my Flex. I always want one without the high price tag and Mr. Karlas helped my dream come true with ease. Thanks you.

Thank you for our wonderful new car!

We thought we would begin our car search right in our neighborhood and found a vehicle at Sterns Ford that exceeded our expectations! Love it!

Service Dept

Thank you for getting my daughters car worked in at the last minute on Saturday and fixed so she can make her long drive back to school with piece of mind.

Worst experience I have had with a car Dealership

I delt with Mr. Gray, a sales rep. He is most likely the worst salesman I have ever been involved with. His text to me was: "First of all, I dont need your business. You are a xxx! I bought a car in Greensboro because this guy was the worst salesmn I have ever seen. I have on text 10+ lies that he told me and past it off with we talk in generalitity.He was rude, not helpful and lied to me on many occassions. I bought a car today in Greensboro and it was a wonderful experience. Same car, same mileage, and 1,000 cheaper. His figured changed on a daily basis with respect to price and warranty. This man gives car salesman the negative stigmaga that the industry is sunk with. This man should be fired or at least demoted to washing cars for a living. He gives Stearn a bad name!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2015 F150 xlt sport 4x4

John Fender makes the purchase process non stressful and does not push you to make decisions or purchases if you do not want to. It is nice to deal with people whoe truly want to help you. I love my new truck and will continue to deal with stearns ford in the future, this is the 2nd vehicle i have purchased from them and their quality will keep me coming back!

2015 F150 Lariat

I personality ordered a 2015 F150 Lariat in February. Mitch, Theo and Keith made sure the long wait was worth it. They were extremely helpful throughout the selection and financial process, and were very friendly throughout the duration of my time there. They never gave me the run-around on any question or concern I had, and were very honest as well. Any question that I every asked, they would drop everything to make sure I had the answer. Mitch and Theo made sure I drove away with a huge smile and total satisfaction!! I would definitely recommend this dealership to anyone looking to buy a very affordable vehicle and have friendly service throughout the car buying process! Also the service department, Lisa and Chad have worked with me with all my past vehicles! They both meet every expectation regarding the condition of my vehicles making sure I have a safe and sound vehicle! #lovemynewfordtruck

My Little Pony

I have wanted a mustang since I was 16 & thanks to Delaine, Clarence & Phil I now am the proud owner of a red convertible. After looking at the car online & then coming up to the dealership after hours 7 times I emailed Delaine. After several phone calls allowing me to get my courage up I made an appointment & Clarence was wonderful. He made an intimidating experience fun. Then Phil, who had helped me in 2006 with my Sebring sealed the deal getting me an interest rate better than SECU. So thank you 3 very much!!!

Service

The service at Stearns was great I will continue to carry my auto to their service department. All the guys in the service department are friendly.

Prtty Awesome to deal with

It's a family owned dealership. They keep to their word and treat you like you want to be treated. Yes, I did buy a preowned car and would be glad to do it again. Thanks

awesome

Max, and Phil were great to work with, and was able to work with my budget. I will be recommending them again.. Thanks for the great experience.

Sweet Truck!

The right truck at the right price! Jeff Gray,Phil Sumner and all of the Sterns staff were very helpful. Couldn't be happier with my purchase!

A Pleasure to Work With

I haul a 39 foot fifth wheel all the time. I was in the market for a replacement tow vehicle. Found a possibility at Stearns Ford on the Car Fax Web site. The truck was competitively priced. I visited Stearns to check out the truck. Jeff Gray was the salesman who met with me. He was very helpful, answered my questions and allowed me to drive the truck "home" for my wife to see it. I could have even kept it overnight if I wanted to. The entire sales team - Jeff, Mitch, Phil and Sharon all worked with me to craft a deal that met my needs and earned my business. They even were willing to have a spray in bed liner and back up sensors installed as part of the deal. I am from out of state, but the business office worked hard to make sure that I had all the paperwork I needed for registration in my state in a timely manner. I would recommend Stearns to anyone looking for a good deal and good customer service!

I am forever a Stearns customer!!!

This is my second interaction with a Stearns company. I bought my first used car from Stearns Chevy when it was still open... It was the only lot I shopped. Six years later, when it was time to trade it in for a "more grown up model," I looked up the Stearns name again. Never went anywhere else and I will never go anywhere else. I love this company!

Great dealership experience!

I went to Stearns Ford to look at a used Ford Focus hatchback I had seen online. John Fender was my salesperson. He was the ultimate sales professional. No pressure, just making sure all my concerns and questions were answered. The overall experience at Stearns was excellent. I ended up buying the car for my daughter and could not be more pleased. I would highly recommend Stearns Ford to anyone interested in working with a "customer comes first" dealership. It was worth the drive from Cary. Ask for John!

Battery replacement

Talked to Chad about battery replacement. Found out battery was over 3 yrs. old. Put in a new battery and on my way in an hour. Customer service reps are great to work with on any problem. Have purchased 5 cars from Stearns over the years. John Fender is always helpful in securing a car. Would recommend Stearns to anyone.

100% Satisfied!!

My family and I have bought from Stearns Ford and Stearns Auto Group for MANY years. I recently purchased a used car from them. I could not be more pleased. Tony Mabry, my salesman, made it sooooo easy. He had everything ready as promised and the delivery was effortless. Rarely have we needed service over the years but when we have, again problem free. These are the people to buy from!!!- Kerry Mayton

Very good experience at Stearns Ford

Had an appointment. They got my car in on time and completed service in a timely manner.Have been using Stearns Ford for quite a while now.

Looking for an automobile? I know just the place!

I have been a satisfied Stearns Ford customer in the past and our recent purchase of a 2012 CPO Fusion only reinforces my belief that they are a top-tier dealership. Theo Crespo is our sales representative and his handling of the deal was top-notch. Phil Sumner got us through the paperwork quickly and efficiently. I know from past experience that service will not be a problem. All in all, I don't know how car buying could be easier.

Got mostly what I wanted, but it took some work

Found the car I really wanted at this dealership. Max was very friendly and responded like a respectful salesman. I dealt with Anna via email from the Graham location; she's very friendly. Delaney their internet person from the above location, was bubbly and helpful. I only felt slightly bullied or cornered toward the end and had to give up my old vehicle to get what I wanted for the loan amount I wanted. But it was a compromise I was willing to make. Overall, they were the least in your face pushy salespersons, I dealt with in my week of looking. Although I paid slightly more than what I wanted, they worked to agree to the limits I was willing to compromise at. I also got a 2 yr maintenance package for free so help me keep my car in great running order. No other dealership I visited offered this to me.

Luv my fords!!

Went by Stearns to test drive a Ford Escape, My hubby did not think we would be driving one home that day. Surprise!! We brought the escape home, got great service. Chuck Joyce is the best!! My second car purchased with his assistance and the third from Stearn's!! We are very happy with our cars and the service we rec. when going by the dealership. Thanks so much, Chuck and Stearn's Ford!!

Bob P

Voted #1 in Alamance County by me!Fast friendly service done right the first time and in a timely manner.I would recommend Stearns Ford to anyone.

New Vehicle

Ninth vehicle purchased from this dealer. Theo Crespo and Mitch Rogers make it a joy and effortless. The entire staff at Stearns Ford make you feel like one of the family. Try to get that experience from a three acre showroom. If you are looking for a place to by a new ford and don't give these guys a try you are missing out! If they don't have what you're looking for they will find or order it. Keep up the great effort at Stearns Ford.

Epitome of Salesmanship

I recently purchased a used Buick here. The sales staff John & Delaine were just superb. They did everything an old fashioned Dealership would do. Went the extra mile and beyond. Their word is their bond. Very unusual these days. Highly recommend Stearns Ford. Wonderful experience

Purchase of 2014 Ford Escape

I have purchased six vehicles from Stearns Ford over the past 13 years, and Chuck Joyce has sold most of them to me. This experience began with a phone call from Delaine Kimrey, who is a very pleasant, helpful person. Chuck is a friendly, courteous man who always makes me feel right at home. He knew what day and time I would be there, and had a vehicle already pulled to the front of the building for me to look at (and this is the one I finally decided to buy). He knows me, and anticipated what might interest me. I liked that. I am a handicapped person, and Chuck not only helped my daughter get my wheelchair out of our car, but he helped me into it and offered to push me around the lot; and when we were going to drive out in my new car, he put the chair into the car for me. Every employee that we came in contact with at Stearns Ford were friendly, courteous and tried to be helpful in some way. I have never had a "bad" experience at Stearns Ford. I have one son who has bought a car from Chuck, and have a daughter who is considering it. I will continue to steer my friends and family to Chuck whenever they need a new, or used vehicle. I would not go anywhere else, and hope Chuck Joyce will still be there if and when I need another car.

I have purchased quite a few cars over last 15 years....

I have purchased quite a few cars over last 15 years. Every time I begin the process with a feeling of dread because most dealerships I've dealt with seem to want to make the process of buying a new or used vehicle as laborious and time consuming as possible. I started out my search online and was looking for a ford f150 raptor. I like the look of that truck. They were proving to be hard to find and I wasn't really keen on the price. Delaine at Stearns was the only person who responded and questioned if I would potentially be interested in something else. Along with the question she sent along pictures of an f150 fx4 that they had had modified which shared some of the same characteristics as the raptor. That was all I needed. We corresponded via email for several days, which I appreciated because of my busy schedule. The next step was to visit the dealership and work with salesman Tony Mabry. Tony listened to what I was looking for. We drove the truck that Delaine had sent pictures of and while I liked the looks I wasn't completely satisfied with the entire package. Tony then worked with me to find another truck on their lot to modify to my liking. The negotiation process was equally painless they were fair with my trade and worked up a package that fit the budget I was working with. I am very happy with the truck and my experience at Stearns. I will definitely do business with them in the future and refer anyone I know who is looking for a Ford to them.

Friendly folks in the service department. Always thorough...

Friendly folks in the service department. Always thorough in the relaying of information. Only place that I have had my car serviced since 2007. Would recommend the service department at Stearns Ford-Alamance Rd, to anyone.

Theo was great to work with and he was helpful in...

Theo was great to work with and he was helpful in locating a vehicle. The car was delivered clean with a full tank of fuel.

Jeff was very helpful and helped us get us exactly the...

Jeff was very helpful and helped us get us exactly the car and price we could afford. The whole sales and financial department were great.

I was so pleased to have wanted another vehicle and seen...

I was so pleased to have wanted another vehicle and seen how pleasant everyone was to deal with at Stearns Ford, especially Delaine Kimrey and Chuck Joyce. The Stearns team worked hard and got me into a very nice 2012 Kia Soul. I will be forever grateful.

Stearns made buying a vehicle a pleasurable experience. ...

Stearns made buying a vehicle a pleasurable experience. The team was straight forward with pricing and terms. They took the time to cov all my questions

Very interested in me as a new car owner!! My Car! My...

Very interested in me as a new car owner!! My Car! My reason for being there. Very polite, efficient. Car was ready in a timely manner. They are the best!!!

Best dealership ever dealt with. Purchased a 2010 Dodge...

Best dealership ever dealt with. Purchased a 2010 Dodge Charger. Julie Fogt and the team did everything possible to get me the best finance deal. Thanks guys!!!

Felt that I had an overall good buying experience with my...

Felt that I had an overall good buying experience with my f150 purchase. I am enjoying the truck.I had to bring the truck in for a steering issue to the service dept. and they treated me very well also. I would recommend the sales team or service department to anyone at the present time. Jeff Gray was an excellent sales representative.

Good dealer to deal with. Good coffee, soda and sales...

Good dealer to deal with. Good coffee, soda and sales personel. F & I was a good experience also. I would recommend this dealer to friends and relatives.

Well I went in knowing what I wanted & they helped me...

Well I went in knowing what I wanted & they helped me make sure I got it. Everyone was very friendly & always answered any question I had. I would recommend Stearns Ford anytime anyone asked me where to go & what to get. Thanks so much for all the help! (:

Stephen was extremely friendly and laid back, making my...

Stephen was extremely friendly and laid back, making my buying experience hassle-free and fun. I let him know what I was looking for and as soon as he got a trade-in to fit that bill, he immediately gave me a call. He went out of his way to make sure I was happy with my purchase. Not only did I get the perfect truck, I got it a great price. I will most certainly be returning to Stearns Ford when I, (or my wife) need a new vehicle and I would highly recommend them to friends and family.

THEO CRESPO IS GREAT! Spoke with Stephen Jr. who allowed...

THEO CRESPO IS GREAT! Spoke with Stephen Jr. who allowed me to put a deposit down. Stephen couldnt be there on Saturday, so referred us to Theo who was GREAT! He "even pulled the van off the sales lot" to make sure no one else got it. He had checked all the parts of the van. He helped us with the test drive and directed us when we wanted it independently checked. I RECOMMEND............THEO CRESPO who went out of his way to help EVEN rushed for us - when we had a deadline and lived 6 hrs. away. The next day he called to make sure we had made it safely home! Now that's a salesman that CARES!