Shottenkirk Chevrolet

Great dealership

Great experience where everyone took the time to explain things and make sure the car had the features I wanted for the price I wanted.

Very disappointed....

My wife brought in our vehicle for a problem for the second time and it was still not fixed.. I am very unsatisfied with the service department. I hear the knock in the front end every time I drive it. Also said they rotated the tires with the oil change which they did not...I would rate it wIth zero stars if I could!!!

ABSOLUTELY RECOMMENDED!

After multiple nightmare dealings with other local dealers I didn't have high expectations when I arrived at Shottenkirk. I was absolutely blown away with the stellar service we received! Our salesman, Tom P., was extremely easy to work with, along with the other staff we worked with. We are looking forward to many years of business with Shottenkirk Chevy!!

Outstanding

Frank and Ra Shaan were by far the best people I've worked with buying a car in my life. Very willing to work with me on anything. They worked at getting me the deal I needed and when it mattered they came through. Highly recommend them to anyone and I will be back with them for our next one.Thanks!

Shottenkirk Chevrolet Review

Not our first time at this dealership and once again they did not disappoint. Our go to sales person Jason is always understanding, pleasurable and knowledgeable about the products. I'm sure we will be back at this dealership when we are ready to purchase another fine Chevrolet product. Thanks again for a positive experience.

Shottenkirk Chevrolet Review

Not our first time at this dealership and once again they did not disappoint. Our go to sales person Jason is always understanding, pleasurable and knowledgeable about the products. I'm sure we will be back at this dealership when we are ready to purchase another fine Chevrolet product. Thanks again for a positive experience.

Shopping Experience

My wife and I had a very pleasant experience At Shottenkirk Chevy. My Sales Advisor (Dave) was so helpful to explain everything and was so patient when I couldn't make up my mind on the color. I found everyone one there to be so friendly. It was truly a great experience. I would recommend them to all of my friends.

One word: SPECTACULAR!

Todd Krauth and his fellow staff made it possible for me, a 19 year-old college student, to drive off the lot with a brand new 2016 Chevrolet Spark! I have never had a more positive experience at a car dealership and this is my 4th time purchasing a car. They were more than happy to give me a killer deal on my trade-in while getting the monthly payments down low enough to afford a brand new car without breaking the bank! If you go anywhere else ... you're wasting your time and money!

Shottenkirk Waukee - Great experience

There are several large GMC/Chevrolet dealers in Des Moines. I have friends at many of them that sell vehicles. I return to Shottenkirk because it has a small town feel and big city options, and because of Jason Waite. He gives red carpet service at a bargain price, and makes you feel valued. I will be shopping there again...

Second vehicle we purchased from Shottenkirk

This is the second vehicle we have purchased from Shottenkirk, and we have been very happy both times. You made buying a vehicle an easy process, and we'll likely be back for a third.

Bad Experience

After having my car for 12 years, it was time for a new one. I found the one I wanted online at Shottenkirk. The next day I went to them & decided to purchase it. The salesman was great. However, my overall experience has not been great. The salesman was not there the day I picked up the car. They put me in touch with another salesman to finalize the process. Just as I was getting ready to leave, I noticed the key fob did not work. I went back in & they put me in touch with the salesman to help me. He came out & couldn't get the key fob to work either. He then manually unlocked the car & walk off on me. I asked if I did something wrong & he just said it doesn't work. Right then, I should've done something about it but I was thinking I could live with it & anything was better than my current vehicle. 3 hours after I get home I tried to start the car. It did not start. The original salesman was nice enough to come out & help with the situation. My husband did some research & found out there was a problem with the lights. He got the vehicle to start. For approximately the next couple of months, the vehicle ran great & gave me no troubles. Then the light problem started happening again. The problem is a sensor in the vehicle that will not shut off causing the emergency lights to flash every few minutes even when the car is not running thus draining the battery. Shottenkirk said that they would have to replace the body control module & that may fix the problem. It would cost $600 just to purchase that not including labor & with no guarantee that it will work. After reading & researching, we've discovered that the BCM is not the problem. We just want the sensors removed. This is a problem that happened hours after I purchased the vehicle & they should've fixed the problem then. We do not trust that there mechanics know what they are talking about, especially since acted so unsure about the light problem. We feel like we've been looked at like we are "problem customers." We are not confrontational people. We really had high hopes of purchasing a good vehicle through them with exceptional service. Had that been the case, they would've received repeat business from us not to mention friends and family also. I chose to write this review in the hope to inform potential customers of their business practices. ...And one last thing. You have to be firm with the sales manager if you are not interested in purchasing an extended warranty. He tried to sell us the extended warrant at almost half of what we paid for the car. When I said no, he then remarked & asked me if it was a money issue for me. He was paid in full with a cashiers check from our credit union. While that may have been said with good intentions, that remark was unprofessional.

Great buying experience

My husband and I just purchased our second new vehicle in a row from Shottenkirk Waukee. We live over an hour and a half away, but we went back because their customer service is worth the drive! They treated us so well the first time around, so we went back and got the same great service! They have a staff second to none. If you like buying a vehicle without all the hassle, Shottenkirk is the place!

Great Experience

I bought a 2015 Silverado and couldn't be happier! The sales and finance staff were all great to work with. I would tell anyone to go and give them an opportunity to earn your business! I am a life long customer!

Thankful

I purchased a 2011, GM certified chevy 2500hd. The truck came fitted with oversized tires and drove great during test drive and for a short period of time afterwards. I started to experience rough interstate driving and brought this issue to the service departments attention. After performing a full inspection they determined that the aggressive tires were the culprit to the rough handling and were no longer good and even though this was not covered under warranty, they offered to replace my wheels and tires with new factory ones. My vehicle drives perfect now and I am thankful for their willingness to assist me and furthermore, compensate me with a new set.

Wonderful Experiance

I really enjoyed doing business with Shottenkirk Chevrolet and Jason Guisinger. Jason listened to what I was expecting and worked very hard to meet those expectations to make this deal work. I felt that my time was valued. It wasn't wasted in long drawn out haggling that I've had to endure with past dealership experiences. The closest comparison to this buying experience was when I purchased my new Saturn's. My family and I will look forward to doing business with Shottenkirks in the future. Thank you!

Good sales experience

We just purchased a new 2016 Equinox, this is our third new vehicle from Schottenkirk Chevrolet, Waukee, IA. We had a excellent purchase experience, they were both professional and fun.You can also count on a great service experience after the sale.Bob & Jan Schulte

Recommend Shottenkirk

I wanted a small SUV, but wasn't sure what I wanted. Josie was excellent in helping me, I was able to drive a Trax and Equinox, decided on the Equinox. Josie is fantastic, she cares about her customers before, during, and after the sale. I recommend Josie to anyone who is looking for a vehicle. Shottenkirk is good, and Josie is the icing on the cake that clinched the deal.

Recommend Shottenkirk Chevrolet

I wanted a small SUV, but wasn't sure what I wanted. Josie was excellent in helping me, I was able to drive a Trax and Equinox, decided on the Equinox. Josie is fantastic, she cares about her customers before, during, and after the sale. I recommend Josie to anyone who is looking for a vehicle. Shottenkirk is good, and Josie is the icing on the cake that clinched the deal.

Not good, not the worst

Recently looking for a used car, knew what I want, knew more about it than the salesman as a matter of fact. That's OK, not the primary brand they sell so that's OK. He should have recognized I had researched, so trying to explain the features "look alloy wheels" was really embarrassing. I would suggest a little more tailored approach to a customer. I told him I knew what I wanted, and yet he treated me like I was 18 and buying my first car - when he was the young one. Lots of wasted time, i don't care about your service awards, every dealership I've been in has them. Didn't need to be shown vending machines, or the closed parts counter. In short, gauge your customers needs and tailor your approach, not everyone knows exactly what they are looking at, and not everyone needs their hand held, especially by someone just starting out and not quite sure of themselves. This is for all dealers/salesman, it's time to drop the cliches like "What will it take to get you in this car today" and if we reach an acceptable deal will you drive it home today" Tired sayings that just make me mad anymore. Not a great experience, might go back but most likely not. I realize they may not agree to my terms, they need to accept i may not agree to theirs. sometimes things don't work out, move on.

Excellent Sales and Service

Purchased a Malibu. Although it was a new car there were a few small things that needed taken care of. The sales and service staff members were kind and helpful. All of my concerns were addressed. Tyler Shipley, my salesperson, was very helpful in both the purchase process and making sure every detail on the car met my expectations. This is my second car from Shottenkirk and I expect to be back when I need another!

Great Saleman horrible Finance Department

This is really in two parts. The first part is for the salesman and his manager that I worked with. They were great to work with, and I promised them 5 stars, so they get five stars. The second part is when I went from the sales team to the finance team. They don't deserve any stars, which is why my overall is only 1 star. I have bought cars before, and I understand that every dealership has an extended warranty that they try to sell because they make a lot off it. I listened to his pitch, and then politely told him not interested. But they didn't let it go. It went from being a sales pitch, to an all out badgering for over an hour trying to get me to take their extended warranty. And the entire time, they will say it only costs this much per month, never giving you the full sticker price of their plans. They don't want you to know that the least expensive option is over $4500. I was about two seconds from walking out, which in hind sight I should've. I told the guy I wanted no part of their extended warranty, but the next day when I looked closer at the papers, he had still put on $1000 portion of the extended warranty. Well, I looked at the fine print right away, and what the dealer doesn't want you to know, is that you can cancel it at anytime and be refunded the amount minus the prorated days used. I have already sent in my cancellation notice. The worst car buying experience I've ever had. I will never be buying another car from them again, and don't recommend them to anyone. I just hope the service department is better to deal with.

Be very careful...

Be very careful, I bought a Certified GM SUV from them only to find out it had no spare tire...clearly one of the many things they should have checked to enable the vehicle to be Certified.

Easy service appointment

I called another Chevy dealership to schedule some recall work. They said the work would take a couple hours and I would have to take their shuttle to/from work. The timing of it all did not work well for me. I called Shottenkirk and was told the recall work would only take 20-30 minutes. They were also able to get me in on Saturday at a time that worked for me. When I took it in I actually got there late, but they were still able to get right on it and completed the work, including a car wash, while I waited and browsed around. I was very happy with the experience.

Excellent experience

We bought a Chevy Traverse. Aaron Richards helped us. He was great!!!!! Colin helped us with the finances, and that was a good experience too. We would definitely recommend this dealership. Everyone was knowledgeable and got right to the point. We asked that they give us time to discuss and think about the purchase. They respected that, and they weren't pushy

Just bought a 2014 Traverse from Shottenkirk Chevrolet

We had a very good and enjoyable experience looking and eventually buying our car here. The entire team was super to work with. Aaron Richards helped us most of the time. He was there to answer questions and tell us about the car, but at the same time gave us room to talk and think about it-----we greatly appreciated this. We would definitely recommend this dealership.

Awesome Service!

I received a number of e-mails reminding me that there was a RECALL out for my 2013 Malibu, the roof window needed adjusted so last thing on 7th May I rushed out to Shottenkirk's to make a booking for next week. When I drove in I met Jim Millar who took complete charge I said my right front wheel was soft and the wheels needed rotated.He took care of the Recall as well and the whole thing was completed in less than I anticipated and there was NO CHARGE!!! Thanks Shottenkirk!

Great Experience

I had an amazing experience with Jason Guisinger. He was very flexible and did a great job of helping me find what I wanted. At 8 months pregnant, shopping for a car is not ideal, but Jason did an excellent job of making it quick and easy while helping to entertain my 8 year old daughter. Thanks for the awesome experience and I'll be back when it is time to shop again! Amy

Poor no response

They were trying to make right with me was going to give another chance then they did not respond back when i was looking for new vehicle.

2010 Jeep Liberty

Bought my Jeep here in August and after 2 weeks on the road the check engine light comes on. Had to take it to the Jeep dealer to "fix" it. The same week I find out I bought the car with a broken antenna and the service department couldn't get the old antenna screw out of the base so they tell me i must purchase everything to fix it. Therefore the only radio I can use is my satellite radio. Now 7 weeks into having the vehicle the check engine light is back on throwing the same code and all they tell me is "sorry, hopefully it's covered under warranty." I have had this vehicle exactly 2 months today and in that 2 months it has been in the shop more than any other vehicle I have owned. I will not be going back to this place for future purchases.

Great Service Center

polite service staff, work done in timely manner and was very willing to meet my wishes in the care and professional work done. thank you

Great Buying Experience at Shottenkirk Waukee

I had a wonderful time purchasing my vehicle. Each employee throughout the process was knowledgeable, helpful and friendly. Travis and Dennis delivered more than what I was asking for, while successfully turning an expenditure into an experience. All things point to future purchases with Shottenkirk.

awesome customer service, excellent facilities

Mike C. was great at getting my car serviced for a long drive I have to make to FL and back. He gave me good advisefor future service needs. tks...dan hilgers

great service, staff & facility

The work was completed quickly and correctly. Staff was friendly and courteous. The car wash was a surprise and awesome!

Thank You

The reason why i buy from you is because your cars are great quality and have always been good to me. Thank You for helping me

Great service, helpful staffr

When I asked if I was in the right lane for a pit stop the wonderful man who assisted me told me that ANY lane was the right lane for that. After the inspection was done Eric was delightful when he explained what was done and that nothing needed looking into at this time. I truly enjoy the experience when we go to the service department.

Quality work, friendly service

Dealerships tend to get a bad reputation on over-charging for labor. But I have had work done at other smaller shops and the work is just not the same. I end up coming back to the dealer because they do the work correctly and thoroughly, and I trust that workmanship. I do feel like the labor is priced more than other places but it's worth it to me. I mean I'd like to pay less but it's a business and I don't think they are trying to rip me off.I like Shottenkirk because they are fair and the people are nice, attentive and answer my million questions. I bought my car there and at the time they had a free oil change for three years if you buy a used car deal. The deal had expired a week prior to me buying my car. I had no idea about the deal but they decided to tell me about it and let me have it anyway. Saved me a lot of $. I've had them do a lot of my service work and they've just done great work.

Recall notice, took care imeadeatly

Took my Silverado in for a recall and was taken care of right away. Also done a pit stop with the Quick Lube people and that was a pleasant surprise, checked fluid levels and filled if needed and washed the truck. Hats off to the Quick Lube people!!!!!

Quality Service

I really like Shottenkirk and trust they are looking out for my best interest. Not only do they provide quality but are also very friendly.

Great service, very helpful

I never have a problem when I go there everyone is nice and helpful.

Appointments Work Better

We couldn't make an appointment for a service so didhave about an hour wait, but that was not a problem forus being retired, but for some people it could be an inconvenience.

Oil change plus

The requested service was completed timely and additional questions were handled promptly.

great customer service

great customer service and even called and checked up on how my car was working. gave me a rental for the day. mike was great to work with. good follow up.

Great repair service

Several warning lights came on all at the same time as I was on my way out of town & I called Shottenkirk; Mike answered and had me bring my car right in - just in case. Turned out that I needed a part that had to be ordered & he arranged a car for me; the part wasn't in when he expected it but he called to let me know & it was ready to go early the next morning. What great service!

Excellent Service Fast

As usual, Jim Miller, and the staff took great care of me and my vehicle. Mike knew that I had 10K miles on my new tires and rotated them with no extra charge! Good job out of the service team.

Great service from friendly people

I had my first free lub-oil, filter and tire rotation on my two yearservice-every thing was done in a short period of time and my car was even washed and I purchased a spare key-all the foilks were very friendly, the free copy was good and all in all made me very happy that I had purchased my car from your dealership. I rate it all excellent

fun times in the play room.

I love how I can come (with my 10 month old) and drop off my car & even when there's a long wait, it doesn't feel long because there's a nice play room, waiting area, restroom, etc. We had a great time!

Oil chnage

Very friendly people. I came into the quick lube around 6:00 pm. There was a short wait but I did get to visit with my salesman. Great people to work with.

Great children's waiting area

The work was done under the time frame I was given at arrival. The children's room was very nice for my toddler and myself.

Awesome Experience

Our sales rep, Travis Irvin, did a wonderful job of getting us in a 2011 Chevy Tahoe. We definitely felt like a priority and would recommend Travis and Shottenkirk to family and friends. Hope to see Shottenkirk expand their inventory in the future.

Great Service, Clean Facility, Awesome Sales Staff

This is the second time I drove 2 1/2 hr from home to buy a car from you. Dealt with Dave Balke both times. He's Awesome!

New Equinox

I found the car I wanted. I like the people I dealt with. Friendly, not too pushy, and very knowledgeable. (Dave) I am happy, too, with the 2 year coverage given for windshield chip repair, door dings, etc. My husband, brother and daughter all bought their cars here, so I feel we are a Shottenkirk family.

Great customer service and knowledgable employees

Boomer was very helpful in finding the right car for my wife and I. He was even willing to stay late to make sure we were taken care of. Thanks Boomer!

Great experience, highly recommend

I came in thinking all I would be approved for with my lower credit score would be a used car I'd seen online. To my surprise and delight, I was approved for a 2014 sonic which more than met my needs!

Great and prompt service

Were there for an oil change. Service was quick as we were in a bit of a hurry. Mechanics were great and very prompt. We have been more yhan plead with Shottenkirk and recommend your dealership every opportunity we have. Plan to bring our daughter up soon for her to purchase a car f5om you as well. Thank you for your great customer service.

Fantastic customer service at Shottenkirk Chevy

Ed Heathcoat and the gentlemen in the service area were extremely kind. Everyone that saw me asked if I needed a drink or anything else. Customer service at shottenkirk is amazing. The only thing I didn't like was the service department couldn't tell me the brand of oil that they were using. All they could tell me was that GM makes it and it's Dexos. From now on I will probably buy my own oil so I know what's going into my vehicle.

Real interaction..not phony come-on!

EVERYONE was polite, friendly and professional!! WE WILL DEFINITELY COME BACK TO SHOTTENKIRK'S!

service

This visit was to correct a previous service visit where the part was not installed correctly. No charge, but with multiple visits initially and this time a little annoying due to time.

Shottenkirk does it again !

Staff at the dealership were friendly and took care of my service visit in an efficient manor. Great Job !

great service

Did a great job of servicing my truck with oil change and tire rotation. Also washed the truck which I liked.

courtesy, prompt and professional

The staff was courtesy, prompt and professional. They did a thorough check and then promptly provided me with estimates. I agreed to the repairs and they were completed as promised on the same day.

Good work and customer service

I am only a customer for service on my vehicle. I like the staff who i deal with re all service work. I think they do a good job with both the work and providing good customer service to the customer. They seem to enjoy their work and it shows. thanks jackie schram

Excellent service from the entire service crew.

I say the same thing every time. If it weren't for the guys in the service department - Lee Fisher, Scott Cooper, Jim Miller, in particular - I would be going to another place for service. And Josie Moran is the only sales person I would ever deal with.

Quick repair scheduling and timely conclusion

I was there a little early and they were able to take me immediately. Estimated time for repair was 30 minutes, but it actually took about 45. I was back home in good time. Repair was still under warranty and that was also nice.

Great friendly service.

Our salesman was the greatest. He took time with us and wanted us to have a car that pleased us. At the end of the sale he was kind enough to take more of his time and make sure we understood everything that was on our new car. We had a great experience trading for a new car.

Prompt, timely service, friendly people everywhere

Everyone at Shottenkirk is friendly and helpful. They treat me with respect and in addition they are great supporters of Making Strides Against Breast Cancer, which as a survivor means a lot to me.

great service

Despite how busy you all were on Saturday I had great service. Specifically the service manager (I believe he was) he was so nice and was very attentive to what I needed and even took the time to check my tire when I expressed a concern. I will definitely go back.

car

I would be hesitant to recommend your dealership. I was charged $47.00 for a simple oil change. I feel as though I was way overcharged for the service. When I purchased the car from your dealership I simply left with a poor taste in my mouth. It felt disingenuous when dealing with the sales representative. Bottom line, I would seriously second guess purchasing a car from your dealership.

Service call

I am always well cared for when I bring my car in for service. The staff is courteous and professional and ensures that my needs are met.

Oil Change

I arrived for Oil Change and Tire Rotation on a Saturaday. The work took longer than I expected. I was told , when I arrived, the work would take 1.5 hours - and it did. Waiting area and display floor was clean.I did not like to hear the sales conversations/negotiations ( with other cusatomers ) of sales men while waiting

Tire repair on a busy Saturday

Came in on a Saturday too have my tire repaired, they were able to have in and out quickly with no problems.very pleased with my service

Efficient and Timely Service

Matt Koll always provides excellent service and response times. Overall you saved me money, got the warranty work I needed done, and was efficient about it.

Great place to buy, Jason Nesbit= great salesman

Had a great experience with Jason Nesbit. He was a great no pressure salesman and I would do business with him again. The only problem that I had during the purchasing process was the two men who kept insisting that I purchase the extended warranty. My husband told them numerous times no and they persisted to the point that we were ready to leave and take our business elsewhere. No one should ever be forced into making a purchase that they don't want especially after saying no on repeated occasions.

Great Service!!

I heard a "clunking" noise coming from the right front tire well and was concerned; Mike made arrangements for me to bring it right in and had the mechanic go over it with a fine tooth comb. He wasn't able to find anything so Mike asked me to drive my Traverse and call immediately if I heard the noise again and bring it in. When we talked, he thought it was possible that a chunk of ice might have been the culprint but wanted to be sure and had the car washed before returning it. He called me in 2 days just to check since I hadn't been. I told him there was no recurrence & I thought he was right about the ice. What absolutely great service!

Outstanding Service Department / overall Faciity

Jim and the boys in service treated me very well and I was in and out in really no time at all--the quality of work is phenomenal!! thanks fellas!!

Top-notch service, quality repair & maintenance

Always fast but not rushed. I asked for my spare key to be programmed and this was done without question. All quick lube personnel are nice, efficient and listen to me. If I have questions they answer as thoroughly as I need. I also appreciate the car wash and little extras like that. I could go to get an oil change (as that was all this trip was for) somewhere closer or somewhere cheaper like WalMart. But I like coming here in part because the service is good but mostly because the work done is outstanding and done right.

great service, and attentive to our needs

Shottenkirk staff was very professional and helpful with all regards to purchasing our new car.They were very attentive to our needs and questions.They also continued to great communication after our purchase. I would return there for future purchases and would also recommend them to others in the market for a vehicle.

Great Service

The Shottenkirk Chevrolet Service Department does a truly first-class job of taking care of a vehicle's service needs. Their service is quick, thorough and reasonably priced. Other dealerships should take notice of Shottenkirk's high standards!

Shottenkirk Service

I always trust Shottenkirk will only recommend truly needed services which I really appreciate. The shop is clean and the service guys do a great job communicating.

Very clean facilities and great service.

It was t he easiest and fastest car buying experience that a I have ever had in my life. I will be back again. Thanks for all the help.

First car buying experience

I felt a little pushed into making a decision, but after at least 3 hours they got the job done. Honestly I don't think they cared that I didn't want to make a decision that day, they wanted to sell a car and they were going to make sure that they did just that. Not that I regret my decision to buy it is a great place with great salesmen, and I love my car.

great service.

The service to my car was completed in timely manor. Great service nice and clean waiting area.friendly sales and service staff.very pleased with my experience

Great service, very clean facilities,knowledgeabl.

I just dropped it off then come back, but I never had a problem, always did what they said they were going to do, friendly and always polite. I like the reminders I get when time for service because I have not been very good at keeping track.

Great service and wonderful facility!

I was in a hurry to get to work in the morning with a flat tire in a snow storm and was very thankful for the quick and friendly service! Thank you!

Great service and clean dealership

Very clean and friendly dealership!!!!!!!!!!!!!! also had a large display of new and used vehicles with a state of the art service center with fast friendly service people

Fast service, friendly, helpful staff

The dealership was busy, but we had scheduled the oil change in advance, so we got right in and the oil change was completed quickly. Thanks much!

Great service

I brought my girlfriends car in for an oil change on a Saturday afternoon. I was able to pull up and get right it. The service was fast and done well they even washed and vacuumed it out. The adviser that greeted me was nice and helpfull and the techs were clean and polite. I would bring my car back there at anytime.

Great customer service

Shottenkirk did a good job of finding and fixing my problem. It is good to have someplace to take my truck for service that I can trust.

Excellent Service

Dave did his job better than i expected....being a former car salesman I was only there to test drive, shop and keep Dave honest....he kept me from day drinking with my friends and I gave great service and worked with me to get me to the price I was looking for and gave me great trade value. Good work Dave. Thank You.

Outstanding Experience

My experience will be memorable for years. Not only did I purchase a new car, I did it with absolutely no pressure from the salesman, Boomer. He spent many hours working with me and making sure he matched me with the exact vehicle I was looking for to meet my needs not the dealership's wants. Customer service was and is outstanding. THANK YOU

Best Service Department

The service department always goes above and beyond to make sure that my car is taken care of. It's always done in a timely manner and any problems are always taken care of immediately.

Great service, nice facilities

I'll say it again. If it weren't for Jim Miller, Scott Cooper, Lee Fisher, and the "Ambassador" Mike Warne in service, Shawn Picht in parts, and Josie Morin in sales, I would be over at that "other" dealer in Urbandale. These people have become friends over the many years I've been with Shottenkirk and I deeply value the relationships with them. I am always very well taken care of and treated cordially by these great people. Thank you.

Great Service, Competive prices, good relationship

Shottenkirk is in Waukee & I live in Clive, IA. Even though it is a good distance I go there because when we first got our Cruize we needed another set of keys. After shopping around, Shottenkirk gave me a very good deal compared to the dealers right by me. So far, every time I go there I leave satisfied!Charles

Great service!

I brought my car in on 12/26/13 for a quick oil change, which I needed, but also because my in-car tire gauge was reading very low tire pressure and I was unsure of whether or not I needed new tires, nitrogen to fill my tires, or whether the gauge was simply reading incorrectly. I got my car back just over an hour later, with the oil changed, the tire gauge reset and the tires filled, and the car washed. I was unbelievably impressed with the quality of service from Shottenkirk--especially since my car is still in the warranty period for oil changes. Even though I had only requested an oil change (because I believed my warranty was expired), they performed an oil change, 27-point-check, and tire rotation for me after learning that my car was still in warranty. While this was my first experience with Shottenkirk, they are now my first choice for car service.

great service

The service people know how to communicate and that is very important. I was kept informed of their findings and actions and when there was going to be a delay, I was told about the delay when the service rep knew.. Communication is the key to good service.

Great location and wonderful facility

We have had extremely good response to any problems we have had in the past. They do an execellant job of keeping up on the trends.

Great service department

What a great service department!! I've dealt with Mike & Matt in the past couple months and they are the BEST! When I go there, I know I'm going to get honest answers and excellent service. An added benefit is a place for the kids to play, coffee/tea/hot coca & my car is run through a car wash for me when the service is done. GREAT SERVICE!

Completely satisfied!!

I appreciated the attention given while my Silverado was being serviced last Wednesday, the 18th of December. I was completely satisfied. The only drawback for reference given to close relatives and friends would be the distance to travel living close to an hour away, but it will be also stated that the extra miles are worth the time and effort.

Tremendous experience

We were cheerfully greeted and all my questions were answered with a smile and explanation. I appreciated the fact that because we had an appt. we were in and out of the service bay within about 1/2 hour. A tire rotation was even done in that amount of time. Hats off to you!!!

Great Service

Every time we have visited Shottenkirk we have always experienced friendly and helpful people. We have sent several friends to the dealership. Will be buying all our cars from them.

Great customer service and an awesome team to work with. ...

Great customer service and an awesome team to work with. We will definitely recommend this dealership and will certainly be back for anything we need in the future.

18 year old family treasure. Thanks Shottenkirk!

Brought a 95 Cadillac Deville in to the shop that was left to me by my parents after they pasted and as usual Lee and Scott and the guys took care of me and the ol car and got it back to tip top shape. I am happy to say that it sounds and runs again like it should. Although it was not a model you sell and was 18 years old your service dept. again took care of all my concerns. I bring all my service work to lee and his staff because he and the guys know how to deal with their customers and I for one thank them very much.

exhaust issues

Great experience. Got an appointment when I needed it. The problem I had was explained so I could understand what was needed and then fixed in the explained time. I would not be afraid to send anyone to their service department.

great service professionala

In for a routine oil change. The guys in the service department are always courteous and professional. They also very clearly lime theor jobs and care about their customers.

S Reynolds

I was there for an oil change and tire rotation. They also noticed my vehicle has a recall and they ordered the part for me.

Honest and helpful

After dealing with another dealership and feeling as though they were taking advantage of me, Shottenkirk reminded me that there are honest people out there who care about their customers. From your sales force to your service department, your high standards and compassion for people stands out. Thank you.

Perfect service!

I was immediately taken care of, although I walked ib without an appointment. I was given a time frame which was completely correct. I'm thoroughly impressed.

Always the best service and fair price!

I stopped in for an oil change and tire repair. The oil change was done before I could get off the phone! I got bad news on the tire. It has a nail on the sidewall which is not safe to repair. I spoke to Jim Miller a couple of times on Saturday, Jim;s day off. It turns out 4 tires are about $1,050. I checked on price at Earle's and could save about $200 for the same tires, but I'm confident we'll come together on this. I truly hope so because I have been a customer for years and want Shottenkirk only to work on my vehicles. Once again, the service was prompt and accurate! Thanks for taking such good care of me and my family!

Friendly sales people, nice show room, service #1

We had a very nice experience. The show room is very comfortableWith professional sales people and staff. When our vehicle wasReady, the wait time was very short and we were on the road inOur wonderful purchase.

I was in the market for a new pickup and on google found...

I was in the market for a new pickup and on google found the local dealers in the Moines area. Shottenkirk was the first dealer I went to and worked with Edward heathcote and came to a price I felt was where I wanted to be on a new silverado.

Professionalism and customer service with the personal...

Professionalism and customer service with the personal touch is what you can always expect from everyone during the process of purchasing and servicing a vehicle with Shottenkirk Chevrolet in Waukee. From the excellent sales experience from sales professionals like Jason Guisinger who always provides extra attention to earn your business or the specialized service you receive from Jim Miller and the world class service team Shottenkirk Chevrolet truly provides hometown values to all their customers! As a small business owner I will always purchase and service my personal and company vehicles with Shottenkirk Chevrolet and would recommend this dealership to anyone looking for a great new or used vehicle and honest and reliable service you can trust every time!

We have bought 3 vehicles from Dave and always are well...

We have bought 3 vehicles from Dave and always are well taken care of! Yodi you're always great to work with also :) we continue to make the 60 mile trip to have our vehicles serviced because we always have great customer satisfaction! We love the Christian values your business has and will continue to do to business at Shottenkirks!

We appreciate the excellent service, professionalism and...

We appreciate the excellent service, professionalism and friendly courteous service everyone provided during our process to purchase a new vehicle (especially Jason Guisinger for the extra attention he provided to earn our business). Team Shottenkirk Chevy truly values their customers. It shows! We plan to pass the word of our great experience we had at Shottenkirk. Thank you Shottenkirk Waukee Chevy.

Shottenkirk has an outstanding service department! Every...

Shottenkirk has an outstanding service department! Every time I come in to get my Traverse serviced, I am treated like a royal princess! Shottenkirk leads the way in providing outstanding service, and other companies should use their service model. Way to go Shottenkirk. Your service department employees love their jobs, and it clearly shows in the outstanding service they provide. I will be a customer for life.

Todd was an excellent person to work with throughout the...

Todd was an excellent person to work with throughout the buying process of my new Equinox. I will happily recommend him to my family and friends!

This is the third vehicle we have purchased from...

This is the third vehicle we have purchased from Shottenkirk. We have been very satisfied with the service we have received from both the sales staff and the service staff over the past few years.

When we got to Shottenkirk we were looking for a family...

When we got to Shottenkirk we were looking for a family vehicle. We have 2 kids and needed the room! Travis was amazing he treated us like family. He interacted with kids and included my wife. He was fantastic! They worked with us after hours to make sure everything was right! My dad bought from Shottenkirk I now have bought from them and will recommend to family and friends to head on over. The dealership that treats you like family!!! Kudos

We purchased a 2013 Malibu Everything was explained so we...

We purchased a 2013 Malibu Everything was explained so we could understand everything. And Jake and our finance guy was stuck there until 8:30 finishing up with paperwork. There was no complaining at all about the store was closed. They only worried about us as customers. Excellent guest service and I am loving my new car.

I recently purchased a 2009 Chevy Malibu from Shottenkirk...

I recently purchased a 2009 Chevy Malibu from Shottenkirk and had a great experience. Herb Miller was friendly from the start and made it easy for me to make the purchase that I wanted. They worked with me to figure out what worked for my budget.

Great selection of trucks

great energetic staff. Had a wonderful experience and will enjoy the new Silverado for many years !

Amazing! Our shopping experience with Shottenkirk Chevy...

Amazing! Our shopping experience with Shottenkirk Chevy of Waukee, was truly amazing. We worked with Ed and Paul, both met all our needs! Their knowledge and desire to listen to our needs first, is great complete customer service! This business is truly a place to shop for our family for years to come.

service

Have purchased 3 vehicles from Shottenkirk. Always service them there as well. Treated honestly and fairly.

We had Rick start with us and he called us and kept us...

We had Rick start with us and he called us and kept us posted on new vehicles and also e-mailed us.When we came in on Memorial Day Rick was busy and Ed helped us. He was friendly and explainedthings to us. We bought a 2013 Traverse. It was a good experience.

Awesome experience

My experience was great!!! I feel I was treated very fairly in purchasing my 2013 camaro and the trade of my denali pick up. I have purchased 13 vehicles over the last 13 years 9 of which were brand new from 6 different dealerships. So I know a little bit about getting the shaft when trading in vehicles. This is the first time in my life that i feel as though i didnt get taken advantage of. I have never experienced the dedication and willingness to work with me to get what i wanted so that everybody involved was happy with the end result before like i did when i walked through the doors at Shottenkirk. The entire staff was informative and had the knowledge to answer all of my questions. The facility was very nice and clean. Thank you for all of your help with everything you guys did to get me into the car of my dreams. A special shout out to the man who made it all possible Mr. Dave Balke internet sales specialist extraordinaire. P.S. I think the terminator said it best "I'LL BE BACK":)

Dave Balke is who my family has come to for years to...

Dave Balke is who my family has come to for years to purchase vehicles. Recently he helped our daughter get into a 2013 Equinox. My wife and I both purchased our brand new vehicles from Dave. We will continue to come to Dave for years and years to come!

Matt and the sales team did a fantastic job getting me...

Matt and the sales team did a fantastic job getting me into the car that I wanted. I will definitely be going back in a couple years to trade up

Everyone we encountered in our purchase of a 2013 Chevy...

Everyone we encountered in our purchase of a 2013 Chevy truck was friendly, efficient, and professional.We did not feel pressured into making a decision immediately, actually we were encouraged to go home andthink about it.Shottenkirk dealership is clean and user friendly.We have already recommended this dealership to a friend.And we will absolutely deal with Shottenkirk again.

Purchase

Loved dealing with both dealerships, ...Fort Madison and Waukee. They are helpful and pleasant

love my new spark!

Ed Heathcoat was very helpful with everything. He answered all of my questions and if he didn't know an answer, someone on his team was more than happy to help. I was greeted with a smile every time i walked in. You will be offered a drink and a nice place to sit and talk about what you want in a car. I had already made up my mind on my car. Thanks Ed for the beautiful Chevy Spark!

HNTMUP

My wife and I had a great purchase experience at Shottenkirk Chevrolet. Dave, our salesman along with Paul in management and Justin in finance all did a terrific job. I would recommend not only Shottenkirk Chevy but most of all the people who were so helpful in making buying a new vehicle great! Thank you very much. George & Rachel

Ed did a very good job at making sure we knew everything...

Ed did a very good job at making sure we knew everything we needed to know about the car we were looking for. He was very easy to work with and made our visits there good. Very friendly experience.mwe have been very happy with both cars that we have bought from him.

My wife and I had a perfect buying experience at...

My wife and I had a perfect buying experience at Shottenkirk Chevrolet! Dave, our Salesman treated us exactly the way a customer should be treated. A straight forward no nonsense approach and most of all listened to us first.Paul, in Management and Justin in finance solidified the purchase and again my wife and I are 100% satisfied with with the entire purchase. If you are looking for a good deal in a no nonsense hassle free environment then I recommend Dave,Paul and Justin at Shottenkirk Chevrolet.Thanks again,George

During my search for a heavy duty truck I was provided...

During my search for a heavy duty truck I was provided with a most enjoyable experience while at Shottenkirk Waukee Chevy. Dave Balke was the sales person that handled my vehicle review and gave useful knowledge about heavy duty versus the lighter type pickups. He was quick to highlight the additional features of the truck and attended to any noted abnormalities. During the discussions that followed, Dave was attentive to concerns that were highlighted and continued to allow the customer to elaborate and listen for their behalf. He followed up after the sale by offering attention to any further request and to being available as necessary.

The place does care.

I am ben and i wrote my last review on the problems i had with my certified car and how the dealership wouldnt repair it. Shortly after i wrote this review i recieved a call from one of the owners of the dealership. Apparently they had no idea of the troubles that i was going through and asked me to return the van back to the dealership so they could go back through it. They went over it with a fine tooth comb and fixed everything that was wrong with it for free. Not only the things that slipped through the cracks but a few other things that had gone wrong that weren't part of there inspection. Total of 1200 in repairs. Doug was very nice and told me he wanted to make it right. I also recieved my van back super clean on the outside. Living in iowa in the middle of winter that was hard to do in itself and probably took 3 trips through the car wash and some hand scrubbing as well. All and all i am pleased. Like i said in my earlier review, this company has always been good to me and i was very surprised when it turned out the way it did. I would recommend this dealership to people again just want them to go through your used cars better :o). Thanks for making it right Shottenkirk. Ben

Thought i mattered, guess not.

I have been a customer for a while at shottenkirk and they have always done me right. But the last vehicle i purchased has me shaking my head on there loyalty. I have always recommended shottenkirks sales and service because i was very satisfied. Now there not perfect like most dealerships but they have guaranteed my business for the last 8 years. My latest purchase was a certified used car the cream of the crop on used cars. So when the alignment was off on the 1st test drive i asked them to fix it before i bought it, no problem they said. Well that got pushed to the way side over and over again so finally the vehicle had been bought and a month had passed. It was around that time i started noticing a coolant smell. Apparently the water pump was leaking, which they replaced under the waranty they gave us. Did i also mention the blower motor was squealing really bad also. Again they replaced it for free but why did it not get checked or missed. So then after a few months and only 4kmiles since we bought it i finally get it in to have it aligned. It had chewed up a nice set of tires i switched out from my old van so i was going to get a couple of tires as well. They come back and tell me that the tie rod end is out. Now here is my problem, i know cars and something like that doesnt just fail all of a sudden. My problem is that since i have purchased a CERTIFIED used car those are the cream of the crop of used cars. Those are the most looked after with 1 owner and checked over to make sure they fit that standard. How did these things pass, how could you miss a weeping water pump and a bad tie rod end. How do you miss a blower motor that sounds like a cat dieing. It did that right when we turned it on. And that is my problem, were not talking a year down the road or even a ton of miles down the road. Just in a few months its has had repairs. When asked about this i kinda get a shrugged shoulder look. Im not a rich man and i understand im not buying a new corvette or even an impala but i chose to spend my money there because i trusted them. I do not trust there ability to either fix there used vehciles before putting them on the lot or honor the products they sell. I hear the treat you like family bit on the commercials all the time, well i must be the stepcousin who never gets a phone call. Thank you for what you have done for me in the past but this note has left me sour and i no longer wish to do business with you. Im going to take my heap of a purchase and pray nothing else got (missed) in your certified inspection.

Quick service!

My last encounter with your dealership was for service following a purchase caused by needed repair and customer selected additions. The service department was very quick to provide the necessary attention and get me on my way

Was a very good car buying experience. Over all everyone...

Was a very good car buying experience. Over all everyone was helpful and friendly, not pushy like some places I looked. We were very pleased with the outcome of our purchase. David Balke and Josh Saas were very helpful as were all the sales team there.

Thank You for the wonderful experience of buying a new...

Thank You for the wonderful experience of buying a new car. Our family couldn't be happier with the friendly and inviting atmosphere that Shottenkirk Waukee Chevy offers! We know that we will be spreading the word to all our family and friends on the great experience we had! Thank You Shottenkirk Waukee Chevy!

Shottenkirk is a great dealership to work with and Josh...

Shottenkirk is a great dealership to work with and Josh my salesman did a great job! I bought my last car at Shottenkirk and after shopping around at all the local dealers for a new Traverse; once again Shottenkirk offered the best deal.

My husband and I stopped by Shottenkirk just to look...

My husband and I stopped by Shottenkirk just to look around and maybe find a good deal on a used car. I hate shopping for a vehicle because I always feel pressured. Shottenkirk was the fourth dealer we had been to on that day. Travis was very helpful, wanted to know exactly what I was looking for so that I didn't waste my time looking at inventory that didn't match my needs/wants. He was not a pushy salesman, was very likeable and friendly. Justin was awesome in the finance department. Everyone made us feel very welcome from the time we stepped foot on the lot. I ended up going home with a new car that day. I will definitely recommend to friends and family to shop at Shottenkirk!!!

My overall experience with Shottenkirk in Waukee was...

My overall experience with Shottenkirk in Waukee was tremendous. I was not pressured to purchase a vehicle the first night I was looking at possible options. The customer service was great. Immeadiately after pulling onto the lot I was greated by a salesman (Jake P. Brown) and began looking at a specific vehicle. They continually mentioned how they wanted to work with me to provide the best price, and thanks to Justin Saiz and Ra Shaan Long they did indeed. After the deal was all said and done my car was already washed, filled with gas, and ready to take home. The overall process was a great experience and I will definately recommend Shottenkirk in Waukee to friends and family.

I would not recommend this dealership to my worst enemy....

I would not recommend this dealership to my worst enemy. The experience started off very nicely with Travis the salesman. Very nice and friendly. He was not pushy and let us find the car we felt worked best for us. He went to bat for us to get the very best deal possible. When Travis had completed his steps we were passed off to Justin. And unfortunately this is where the experience went down the drain. Justin was rude and not sensative to our budget restraints. He kept trying to pressure us into a bunch of add-on stuff for the loan that simply made things too expensive for us. Once we finally got a deal negotiated and all the paperwork signed we left feeling like we had a good deal in place. We returned the next day to drop off the car we had traded in. When we did so we were blindsided by Justin who told us we needed to make a larger downpayment. Now all paperwork had been signed at this point already and a deal in place. Justin tried to explain it was an issue with the bank but would not tell us whom the bank was or what the specific issue with the bank was. He was very shady about the whole thing. We agreed to pay the larger downpayment as we love the car. We again left thinking things were ok.Then 3 days later we are called by Colin. He was very nice much like Travis was at the beginning. He explained they were still having issues with the bank but would not clarify. He is doing his best to rectify the situation but we still are strongly considering returning the car and going to a different dealership. Travis and Colin are very nice and friendly. They are true assets to the dealership. Justin is very rude, arrogant and pushy. Overall the experience was horrible as we felt pressured and actually signed 3 sets of papers because they couldnt get something straight with the bank. i feel like we got ripped off. Because off all of that i would not recommend this dealership when there are several other choices very close by.

The staff were patient and friendly. They were able to...

The staff were patient and friendly. They were able to answer question or find resources to find the answers. The follow up after the car purchase was more than expected.

Took car in for oil change, service writer matched a...

Took car in for oil change, service writer matched a competitor coupon, service was performed quickly while I waited, coffee and newspaper were available, when presented car is was also freshly washed at no extra charge. Staff very friendly , helpful, and professional.

Dave and his crew of finance techs were awesome. He is...

Dave and his crew of finance techs were awesome. He is upfront and not pushy. I felt comfortable and was treated with respect. He didn't overlook my stupid. Questions and responded with sincerity I appreciate honesty and will be sure to visit again when Jim and I decide to purchase a second car.

I went in to Shottenkirk after my college graduation to...

I went in to Shottenkirk after my college graduation to buy a new car. I left with a 2012 Malibu at drastically low clearance prices. My dealer, Scott, was very knowledgable and friendly to work with and he was a straight shooter when it came to pricing/negotiating. I was able to obtain mud flaps, a fill up, and 2 free oil changes along with the best price possible on the car with preferred interest terms. I was glad to have such a great experience at Shottenkirk, and I would recommend it to anyone. Nathan Winters

Very respectable place. Clean. The service was great. The...

Very respectable place. Clean. The service was great. The sales Representative was very nice and helpful. The Dealership was very clean and the Vehicles were kept very clean. They did a good job finding the vehicle I was looking for.

Ed listened to my needs and was able to quickly identify...

Ed listened to my needs and was able to quickly identify some options that would work. He didn't pressure and acted liked he cared. I planned to 'look' but when he presented an appropriate option, I moved to the purchase.

Josie was a very nice lady and easy to work with. I got...

Josie was a very nice lady and easy to work with. I got the car I wanted for the price I needed. It was a good experience, as always.

We had a great experience with Scott Brown. He did a...

We had a great experience with Scott Brown. He did a wonderful job taking care of us before and after the sale! We have had a few questions and Scott has been there to walk us through the process. We will go back to Shottenkirk in the future!

Great Service and Great deal, were not pushy in making...

Great Service and Great deal, were not pushy in making the deal. went to extremes to get me the best interest rate and explained all of truck warranties to me.

They go above and beyond to make sure you are happy and...

They go above and beyond to make sure you are happy and satified with you decisionto purchase a car. They took the time to find me the car I wanted. They also, gave me a great price. They found a finance company with the best rate. Everyone is so friendly and willing to help. I felt very comfortable and not pressured. The salesperson Justin Saiz spent about 5 hours with us from start to finish now that isa dedicated salesperson. We have purchased 2 vehicles from Shottenkirk and we arevery happy with our chose.

The salesman(travis) was knowledgeable about the products...

The salesman(travis) was knowledgeable about the products and listened to my description of my needs for a pickup. After testing 3 trucks that could fit my needs I settled on one and we reached a price that would work for me. The finance department reviewed my options with me, we filled out the paperwork and I left with my new truck. Travis and Justin were easy to work with. This is my second pickup from this dealership.

The best customer service of any car dealership that I...

The best customer service of any car dealership that I have ever worked with. The service shop truly goes above and beyond to ensure your satisfaction. They are friendly, have a sense of urgency, and treat you like a real customer. Top Notch!!!

He answered all my questions. He was a good salesperson....

He answered all my questions. He was a good salesperson. We will recommend Shottenkirk to our friends. We ended up buying a great car. We are very happy with our purchase.

Exceeded expectations. Our salesman Ed wasn't pushy and...

Exceeded expectations. Our salesman Ed wasn't pushy and got tright to the point. Awesome service. Great Quality new and used vehicles. Thorough. Friendly. Thank You.

Dave and Scott were great to work with and made the...

Dave and Scott were great to work with and made the purchase and trade in very low hassle. The only snag was handled quickly and professionally and made for a wonderful buying experience. We will purchase from Shottenkirk Chevy again.

Thanks guys we love doing business here. We have bought 4...

Thanks guys we love doing business here. We have bought 4 vehicles and always enjoy our experience we have when we shop here. Keep up the good work!

Friendly, very informative, spent a lot of time making...

Friendly, very informative, spent a lot of time making sure I understood every aspect of the car I was buying and everything involved with the warranties and financing.

Had a great experience with Shottenkirk Chevy, from the...

Had a great experience with Shottenkirk Chevy, from the time I pulled into the parking lot to the minute I left with my new car, a great experience. Everyone made me feel welcome and at home. I really look forward to taking my car in for service and even looking down the road in a few years for the next vehicle purchase! I chose Shottenkirk because they were not pushy and I sincerely thank them for that! Thanks Shottenkirk for a wonderful car buying experience! Tyler L. Gubbels

I had a very positive experience purchasing a different...

I had a very positive experience purchasing a different vehicle from Shottenkirk. Scott Brown did an outstanding job of working with me and providing care after the sale. I found the car that I wanted online at their website and then went in to talk with Scott. It was low pressure and I was listened to by Scott. Only had a little bit of a bump working with the service department in getting a bluetooth installed in a timely manner.

Very friendly dealership, not just the sales person I...

Very friendly dealership, not just the sales person I dealt with but the whole group of sales people, as well as the owner. All seemed to go out of their way to greet you and make you comfortable. Will check with them when I need to purchase again. Thanks guys.

This was my first time to buy from a dealership, and I...

This was my first time to buy from a dealership, and I could not have asked for a better experience! My husband and I had called about a vehicle and when we showed up to look at it there were multiple workers willing to help us. We ended up making an agreement (and a trade) and I am very happy with my purchase! I will definitely be coming back when I am ready for another trade and will definitely recommend Shottenkirk to friends and family! Thank you for wonderful service and a wonderful vehicle at a great price!

We purchased our vehicle in September 2012 and we qhighly...

We purchased our vehicle in September 2012 and we qhighly recommend shottenkirk to our family and friends. Dave Balke the sales rep found us the car we wanted to purchase from another dealer and had it brought over. The buying experience was the best. We felt no pressure and were completely satisfied with our purchase from beginning to the end.

I just got a 2012 Chevrolet Malibu from these guys, and...

I just got a 2012 Chevrolet Malibu from these guys, and there aren't many left of the 2012s. They weren't the first dealership that I went to but they are the ones that got the job done. I appreciate the time they took to find one for me.

very friendly staff, very dedicated works who strive to...

very friendly staff, very dedicated works who strive to meet every customers needs and wants. They really take the time to make sure there customers know every thing about their vehicle before leaving with it. I would highly recommend anyone to shop there for next vehicle.

The friendliness of the staff is something that you don't...

The friendliness of the staff is something that you don't see in many dealerships. Dave and the rest of the team were patient with me during my purchase and gave me one heck of a deal on my Cruze. I won't go anywhere else! If you want a great buying experience, go to Shottenkirk in Waukee! They are the real deal!

They were willing to work with me and my budget and give...

They were willing to work with me and my budget and give me the car I wanted. Dave wa excellent to work with and would recommend him to anyone.

The best experience I have ever had buying a car. These...

The best experience I have ever had buying a car. These guys are fair and easy to deal with! They went the extra mile to ensure I got the most possible rebates and highest trade in value for my truck!

I needed a new car for commuting, and Josie took care of...

I needed a new car for commuting, and Josie took care of all aspects of the sale. I spent only minimal time, and I was able to drive away with a new car at a fair price.

Customer service was great, Scott was great to work with...

Customer service was great, Scott was great to work with and made the buying experience terrific. We did not feel pressure to buy. The staff was friendly and helpful. Price was negotiable which was a plus. The perks of buying certified car was a big incentive.

Paul was great to work with. He worked hard to find...

Paul was great to work with. He worked hard to find exactly what I was looking for! The process was quick and easy, I showed up and looked at the car that Paul and I had talked about, he worked to get a good price for my trade in. I came back out after work and signed the paperwork and that was it! Really easy.

Dave and staff were easy to work with while finding our...

Dave and staff were easy to work with while finding our son a truck. They met all of our needs and look forward to working with them in the future!

The experience at Shottenkirk was the best we have ever...

The experience at Shottenkirk was the best we have ever had. Everyone was friendly and willing to help. I've never felt so welcome in a dealership! The car buying process was so simple and quick that I was in shock when told we were done! Awesome experience. We will never go anywhere else to buy a car. We are Shottenkirk customers for life!

Awesome and friendly service!! I would highly recommend...

Awesome and friendly service!! I would highly recommend them to anyone looking to buy a used or new car!! I felt very confident and comfortable buying from them! And Josie ROCKS!!!

Shottenkirk Chevrolet showed us great customer service...

Shottenkirk Chevrolet showed us great customer service and really made us feel at home. They helped us work with the price and I got to drive home in the car of my dreams! Great service!

We just purchased a 2012 Malibu and had a great...

We just purchased a 2012 Malibu and had a great experience with Justin at Shottenkirk Chevrolet in Waukee, IA. The entire staff was very friendly, informative and willing to help us after hours to complete our purchase. Justin and team made the process very easy for us. We highly recommend this dealership and will return again in the future.

Great leadership and people. Know their products. Won't...

Great leadership and people. Know their products. Won't hard sell you but will make sure you are completely informed. Service side is first rate.

I found Shottenkirk on an internet search because I was...

I found Shottenkirk on an internet search because I was interested in test driving a Chevy Volt. I was contacted the same day by Dave in internet sales. Dave was friendly and fun to work with. I knew as soon as got behind the wheel of the Volt that it would be my next car. The Prius and Leaf were the other cars I was interested in, but the volt was much more entertaining! This is the first GM vehicle I have owned and compared to other dealerships I have been to in the past, Shottenkirk scores very well in appearance and service. I would highly recommend them!

My experience with this dealership has been great. We...

My experience with this dealership has been great. We bought our latest car from here and loved it. The staff was very informational and helpful. When any problems have risen from the car, they have been dealt with in a timely manner. We recently took the car in for an oil change and brakes check. The job was done in less than a day. I enjoy working with this company. I recommend it to others.

we are so overjoyed with our purchase and our buying...