Round Rock Honda

RR Honda: A Dealer To Trust

I contacted RR Honda to inquire about a used vehicle. I was contacted immediat by Ron Baldwin. Ron made the entire purchase pleasant and efficient. The entire team at RR Honda demonstrated professionalism and courtesy. Great job guys, thanks!

Amazing experience

Walked in right before closing and Ron Baldwin was extremely helpful and nice. I felt so welcomed and taken care of. All my questions were answered. He exceeded all my expectations. Definitely recommend going here and seeing Ron!

There is a reason the last time we bought from them was 1983

Sales staff changed their mind on price and lost our business over $300 on a $25,000 car. Wow. Enough said. We have bought multiple Hondas at other central Texas dealers and we are disappointed this leopard hasn't changed it spots.

Good place to do business

Laura Reutter works hard to help you find the car you want. She is not pushy and all about finding what you need. Their website saves a lot of time narrowing down what cars you want to see

STAY AWAY FROM THIS PLACE!!!

I am writing this review in the hopes that I can save another family from enduring the heartache that my family has endured after purchasing a car from this dealership. On March 23rd 2015 we purchased a Hyundai accent with about 35,000 miles: we needed this car for some sense of security. With a child that had to be transported to Dell Childrens on a regular basis for cardiology visits. Our old car unexpected broke down. We needed a reliable car with a/c because the summer was fast approaching. We explained to our Sales lady what we were looking for: reliable, low mileage more importantly no accidents, one owner; thus our purchase. Within a few days we had to take the car back because of a dented front rim: after much accusation from the sales lady and the finance guy they found our wheel and tire warrantee: issue was fixed. July 22nd 2015, four months later my car starts to over-heat, the A/c stops working also. We quickly took our only car to a well know repair shop. The repair guy took one look at the car and ask with horror in is eye where did you buy this car? We explained and this is when the rug the pulled from under us. My car had previously been in a front end collision: the radiator of that car was hang by a thread, burning a hole into the reservoir tank, the car had previously had its front lights changed and other work done, also. This could not be right! We told the older sales lady what we were looking for, we had our girls with us, and how could she lie to us. SHE DID! $800 repair bill, issue still not fixed turns out there is more wrong. I could not take it anymore. Drove the car back to the dealership. Well, we were reminded that the car was purchased as is and that it was our fault that we relied on what we were told and the car fax report. The sales manager then told me that he had cars on his lot that had clean car fax reports however, he knew they had been in accidents and by law he was not required to tell his customers. Even writing this makes me sick to my stomach. SAVE YOURSELF THE HEARTACHE THAT I AM CURRENTLY ENDURING AND LOOK SOMEWHERE ELSE. I might as well had gone to a mom and pop dealership paid a lot less and used the extra money to fix the expected issues that come with a non-reputable dealership purchase. This is Bad business!!

Will lie to you

If I could give 0 stars, I would. Salesmen here are SHADY. I visited to test drive a Certified Honda Civic Hybrid with 74400 miles on it. The car was advertised on their site, on the car, on the 182 pt check off list he showed me, as well as by 2 different salesmen as certified preowned.Started negotiating with the salesman(Buddy) on price for vehicle + TTL. As soon as we started talking financing, I said they would have to be able to give me a better rate than 2.25% I already had approval for through a credit union. This salesman took the offer on the table back for approval and came back within a couple hundred dollars. I was ready to buy the car. Then he informs me that the car is in fact not certified preowned. He insists human error happens and that cars can only have up to 60k mileage to be cert preowned. There are 2 cars on their website, advertised as cert preowned, with over 60k mileage.They knew I drove 3 hrs to their dealership and screwed me over. I guess not getting all the extra add ons and financing elsewhere was enough for them to lie and not sell me a car. Management didn't even come out to meet me and try to explain the "mix up". The Civic is still listed on their site over 24 hrs later as cert preowned.HORRIBLE HORRIBLE HORRIBLE DEALERSHIP---------------------------------------------------UPDATE: 8/11/15After posting this review(8/6/15), I missed a call but got a voicemail from the CPO manager. He apologized for the mix up and my wasted time. He also stated that the car was in fact CPO. In addition, to make things right, he offered me the car for about $600-700 less than what I would have purchased it for. I told him I was leaving the country 8/6 to 8/14 but to email me in regard to the recent transmission service the car had done. He said he would in a couple days(Saturday) when he was at work again. He didn't. Now, after doing my own leg work to find his email address and reach out to him, he informs me the car is sold.This dealership and the employees I've dealt with there have NO idea how to do good business.

Best Customer service

My daughter bought her Honda CRV in 2008.Told me that the experience was awesome and when ever she went back for Service it was like she was with friends who cared. She sold car to my younger daughter a few years ago. We do not live in Austin, we are over 3.5 hours away in Houston. I had a problem with the car called on Friday late, recieved a call back from Kathy Brigance Service Manager today Monday. Her concern for me was like that of of a family member. She will be the reason my next Honda is from Round Rock. Its not the price or the sales, its the Service. Kathy thank you your the best

Customer Service

Great Customer Service Team:Will recommend Round Rock Honda to all of my friends that may need a new or used car in the future.Tyrone E. Davis....

excellent customer service

I visited Round Rock Honda last week just starting my search for a new vehicle and was greeted by the most friendly/helpful and pleasant receptionist that I have come across in a long time . Her name was Robbie. I made a point to remember her name because she made such an impression on what customer service skills she had..don't get those very often anymore . She knew exactly who we needed to talk to ... Offered us coffee... And if she could help in any other way... She even remembered our names when we left ... We didn't buy ... But we will be back and I will recommend to all my friends and family ...

Lease Experience

This is our fourth Honda purchase/lease. I thoroughly enjoyed our salesperson, Shelcy Hernandez. She made contact with me for a couple of months letting me know of sales opportunities, answered any and all questions that I had. I wasn't very interested in turning in my 2012 Honda Accord, as I loved it! However, the time had come to turn in our lease. We chose a Honda Pilot this time. The kids are bigger and so are their friends!! Shelcy was great, no pressure, full of knowledge, just wanted to make sure we got what we needed. Honda financing was able to meet our requirements for a payment as well. Would highly recommend Shelcy for a sales person, very positive and informative.

Terrible Experience!

I'd like to start by saying the salesperson who helped me was very helpful and professional and worked with me over the course of a couple of days (even on his day off) to get me set up to buy a a nice used 2009 Infiniti G37 from their lot. I spent the better part of two days driving to and from round rock away from my family on my day off, researching and getting set up with a loan and getting the salesman to set up the paperwork for me. So he put the car on the sold lot ready for me to pick up with all the paperwork ready to go and so I left work in southwest Austin early to get to round rock to pick up the car and he calls me when I'm on the way to let me know that someone in upper management saw the car in the sold lot and told him that his son wanted to purchase it so he bought it out from under me. I think that the dealership management needs to know this is a poor business practice and wastes customer's time to have everything set and ready to go only to have an employee snatch it out of the "sold lot" where it was waiting for me to finalize the purchase. I wasted not only time with my family but took time off of my busy work day to drive to round rock as I was under the impression that I would be able to buy the car. Please remedy this business practice as I find it inconvenient for your customers as it was surely inconvenient for me and my family. I now have to start the time consuming process of finding a new car for myself and also my wife in the coming months and sadly will not be returning to your business as your customer service was beyond unsatisfactory. Please remedy this business practice as it makes car shopping at your establishment feel somewhat sleezy and all about the money and not about the customer. Thank you.

Engine leaks after timing belt was changed

1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a replacement. She said they had a timing belt special (I was planning on changing the timing belt when the car got home anyway) I said go ahead and do that too. When the car got home the oil was low and there was a puddle under the car. I took it to Ray Laks Honda, in New York. The wrong seal was installed on the cam. Round Rock Honda did pay Ray Laks to replace it and the timing belt which was soaked in oil. The car continued to leak, though not as bad. I took it to my mechanic. He found the cam had a nick in the seal journal. He replaced the seals and timing belt again, but it still leaks as he said it would. The only way to fix it is to replace the cam shaft, and if you didn't know this, VTEC cams are expensive. The leak is getting the timing belt wet with oil and will likely cause it to fail prematurely, and when it does the engine will be destroyed. The car leaks to this day. If you value your Honda, I would go elsewhere to have your car serviced. They might be willing to rectify the situation, but I would never go back there. My apology to Terry Doan, he had nothing to do with it, but this sight forced me to pick a name and Donnie Prado is not listed.

Very Satisfied Customer from Oklahoma!

I found the used vehicle I purchased from Round Rock Honda on Cars.com while I was waiting for a local dealer to address all the concerns I had with another potential car. Buddy responded to my email inquiry and really went the extra mile, forwarding me photos from his cell phone of any blemishes inside and outside the vehicle. that he thought I would want to see. We handled most of the detaikls via text & email. He even picked me up at the airport and I test drove the vewhicle back to the dealership & spent another 30 minutes lokking over it inside & out. Everything was handled professionally and Buddy was very thorough. I commend the entire team at Round Rock for their top rate service and heartedly recommend you to check them out before buying anywhere else.

RR Honda does not inspect its vehicles for CPO.

I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken brake caliper and badly worn belt. I took it back to have those fixed and asked for a complete inspection, as those are far too obvious to have been accidentally missed. That took multiple days, multiple delayed shuttle rides, and a rental car fiasco that was enough to send me through the roof.I thought I was done. Now I've found that the AC has multiple leaks and the timing belt pulley is failing, both showing indication of having been long-term problems that were missed by RR Honda. I'm out of pocket on the AC repair, but thankfully the pulley was found before the powertrain warranty ran out. I obviously am not having it serviced by RR Honda.RR Honda does not inspect their used vehicles. Do not buy used from them, do not use their service department - go to First Texas Honda. My salesman was excellent, but the overall experience has driven me away.

They'll Tell You Anything to Make the Sale

I was shopping for a used car for my son and found an '08 Honda CRV at Round Rock Honda. Salesman Charlie Alexander told me they had "just traded for it" from a local customer. I asked him about warranty and he said we could purchase an extended warranty, but if we didn't, they would take care of any problems we had in the first thirty days.He told me about the extensive check-out that each of their used cars received before they would sell them, and told me a couple of stories of repairs they had made for customers within the first few weeks of purchase. We bought the CRV.A few days later my son called and said the AC was making a strange noise, the TPMS light was coming on - even though the tires were fully inflated - and a few other minor issues. I called Charlie and told him we would bring it in to be checked. He immediately started walking back the "we'll take care of it" assurance, but said they'd take a look at it, so my son made a service appointment. Thirty minutes before the appointment, Charlie left me a message and said there was no warranty on the car and we would have to pay for any diagnostics or repairs. When I called him back, he denied he had ever made any statements about taking care of any repairs, even when I quoted him re: his stories about specific cases where they had done repairs for customers within a few weeks of purchase. I also quoted him on the "extensive" check-out that every car received, and how they stood by what they sold. Charlie said he'd check with the manager and get back with me. Later in the day he left a message that the car was high mileage, there was no warranty, and he had never committed to any needed repairs. I called him back, left a message, and never heard from him again.I checked the car's history on and found that the car they had "just taken on trade from a local customer" (first week of May) had actually been in their inventory since March.Bottom line: Charlie Alexander at Round Rock Honda is a liar. RR Honda is a corporate dealership, and they'll tell you anything to make the sale. They will also turn their backs on you when you try to hold them to their commitments.

Great Sales, Finance people, Car Condition

Salesman Buddy was easy to communicate with, new his stuff, no pressure, quick close with no bull.

Can you say BAIT-AND-SWITCH. I called and the service...

Can you say BAIT-AND-SWITCH. I called and the service advisor told me brake inspection was free (it is free EVERYWHERE so no biggee), told me they had a $30 coupon off special going on, told me they could drive me home and pick me up. However, when I got there, this guy Jonathan says a brake inspection is $19.95 or a tire rotation was $25 (most tire dealers will rotate your tires for free too if you buy tires from them) and then the brake inspection would be free. There was still a coupon available apparently but the guy there couldn't give it to me. A guy at the desk says hey there is a $30 coupon. Then it turns around and they can't pick me up to come get the car after it is done either. I just freaken said give me the car back and left. Don't even bother driving there. It is messed up.

Talk to Christine Bennett at Round Rock Honda!

In your search for a new car, be sure to drop into Round Rock Honda. When you do, ask for Christine Bennett. You'll be glad that you did, especially if you've been feeling cynical about the whole process of car shopping. When I spoke with Christine, I felt more as if I were receiving advice from a friend than getting a sales pitch. At least from my experience, her approach is not typical. Pressure to get you to the point of sale is not her style. She doesn't play that game. Rather, she assumes the role of a guide and a source of information that is more substantial than the laundry list of talking points that you often get. Of course, it is not at all uncommon for a salesperson to have a thorough knowledge of the product, but it is less common for one to add to that the considered and thoughtful analysis that Christine takes the time to provide. My final choice of the 2013 Honda Accord was an informed one because of Christine. It was a true pleasure to do business with her. Go see what I mean!

The Most Wonderful Car Buying Experience, TWICE!!

Hi Christine, I am so happy to have this opportunity to tell you again how much I enjoyed your help in purchasing not one but two vehicles! I was actually dreading looking for another car after a terrible automobile accident which caused my insurance company to deem that our car was a total loss! I was so horrified when I heard those words from our claims adjuster! I hate looking for a new car because you know and I know there are so many shady dealers/salespeople out there that will do or say anything just to make a sale and I thank God you are not one of them!!! You asked what we were looking for and I'm not sure if you remember but I was looking for a specific motor, not a specific car or color or bells & whistles and like a champ you went to work searching for that motor for me and found some cars for us to see, test drive and think about. I love the way you kept in contact with us through email and phone calls, you didn't push and most of all didn't give up. You were there for us every step of the way and after we chose the vehicle we wanted you were still right there getting the car detailed for us, looking for touch up paint (JUST IN CASE), the financing day, you were right there every step of the way and I just want to keep thanking you everyday because for me as I said over and over to you, purchasing a new automobile is horrifying for me! I was and still am so thankful for you and the service we received from you that it was a NO BRAINER for me to bring my grandson to you when he expressed he was ready to purchase his FIRST vehicle! You made his 1st time purchasing a vehicle so easy and just a pleasant experience for him as well and gave him the same wonderful customer experience we received. I just love you Christine and need to give you a little heads up, my mechanic told me that I'm going to need some expensive motor work done on my truck but I have decided not to get the work done and just drive it till it dies and I will be in to see you for a replacement and I'm not worried one bit! Thanks again Christine. Jennifer

We purchased a new car from Round Rock Honda the past...

We purchased a new car from Round Rock Honda the past weekend. Jason Agulay is very friendly, helpful and patient through out the buying process. We strongly recommend Jason Agulay at this dealership.

Purchased new 2014 Odyssey from Jason Agulay at Round...

Purchased new 2014 Odyssey from Jason Agulay at Round Rock Honda in September of 2013. Couldn't recommend him more. Knowledgeable, personable, not pushy, fair negotiator. 5 stars.

Car shopping is not my thing to do but this turned out to...

Car shopping is not my thing to do but this turned out to be a good shopping day with a new car to show for it.

My Husband and I have always bought a Honda vehicle. We...

My Husband and I have always bought a Honda vehicle. We entered Round Rock Honda and met Jason Agulay. He is an exceptional salesman. He dealt with a family that had gone through this process many, many times. As many vehicles we have bought from the same location but different name Classic Honda this was the first time that anyone spent their time showing us everything in the vehicle, all the new things and all this new vehicle had to offer. My husband bought his Civic just 2 years ago and he learned things his vehicle could offer that was not shown to him. Jason has an wonderful attitude, exceptional personality, but most of all great patience. Thanks so much Jason for making my shopping experience a wonderful and knowledgeable one.

I was purchasing my first car, which meant going to...

I was purchasing my first car, which meant going to various dealerships, and Jason was by far the most helpful and friendly car dealer. I didn't have anything in mind when going to look at cars, and Jason was the one who showed me the Honda fit, which I'm now absolutely in love with. He wasn't at all pushy or difficult, and was super incredible in helping me with where I needed to be financially. Jason being such a fantastic dealer played a big part in my purchase, and I would definitely reccomend this dealership and Jason after my experience.

Always a pleasure!

When I decided to trade in my Civic for an Accord I was expecting it to be easy and smooth because I previously purchased my Civic from Round Rock Honda and it was a great experience. However, I wasn't expecting it to be as enjoyable and pleasant as it was. My salesperson, Christine, was simply wonderful. Shes super easy to talk to, and we related on many levels which just made the experience that much better. She really took her time to listen and understand what it was I was looking for, and what was best for my needs and budget. I never felt rushed or pressured, and she was always available to me whenever I had questions. Even after she handed me the keys she still encouraged me to contact her with any on going questions I might have about the vehicle. I really felt like she was in it to help me, and not just herself (commission). I really appreciate her willingness and determination to get me the best deal possible. If she was my salesperson when I purchased my Civic she definitely would have been the main reason for my continued service. Thanks Christine!

Jason was extremely helpful throughout the buying process...

Jason was extremely helpful throughout the buying process and was very patient with me, despite it being my first vehicle purchase. I would recommend him and Round Rock Honda to anyone looking for a new vehicle.

My car buying experience at Round Rock Honda was a good...

My car buying experience at Round Rock Honda was a good one. As a first time car buyer, I did not feel overwhelmed by "pushy" salesmen. I think it is important to note that I visited Round Rock Honda twice. The first time, I was paired with an inexperienced salesman who knew less about the car than we did which ultimately led to us leaving to visit other dealerships. I then researched for a while on my own and ended up back at Round Rock Honda with more information. Jason was ultimately the one to sell me my car and he was very patient and attentive. He knew his stuff and was great to work with. I only wish that I had been introduced to him the first time I visited Round Rock Honda, then maybe I would have bought a car sooner. In the end, I feel as though they were fair and worked with me on my price limitations. I now have a new 2013 Honda Accord and I am loving it!

Our experience at Round Rock Honda was exceptional based...

Our experience at Round Rock Honda was exceptional based on our representative Jason Auglay. His ability to explain various options, listen very patiently, and answer all questions in detail regarding our Honda Accord. He also spent over 3 hours with us on a Tuesday morning (thereby missing his lunch) to make sure that he answered all questions and found us a car that met ALL our needs. There was no pressure, his follow up and communications was amazing. For the record we traded in a 2004 Chevy Silverado on a 2013 Honda Accord. Everyone we encountered at Rock Round Honda was just great (including Veronica, Jeff, James, Antonio, Ray). Very accomodating people that actually enjoyed their job.I would buy a 100 cars from Jason based on his genuine personality, superb communication skills, and just all around good individual. We went in for a brochure on a 2013 Honda Accord and came away with a 2013 Honda. Follow up from Jason was excellent - wanted to make sure that car was doing fine and actually cared that we were happy with our car and purchase. We did have a one issue with tint and it was rapidly taken care of by their outstanding service department. I will never consider another dealership to deal with than Round Rock Honda. I highly highly highly recommend Jason Auglay as a excellent representative of Round Rock Honda.

Great Buying Experience

I went to Round Rock Honda to explore the option of buying a new car. I had a 4Runner and was looking to trade it in. I loved my Toyota 4Runner but wanted to explore several different cars. Christine Bennett helped me by showing me a Honda Pilot. When I couldn't find the color I wanted Christine said she could sell Toyotas and we should look there. After really listening to what I wanted she suggested that I drive a Toyota Highlander and it was in the color I wanted. I ended up buying it!! Out of all the cars I've ever owned the Highlander is by far my favorite. It was so nice to have a sales woman that really listened to me. She has great people skills and really cares about her customers, plus I never felt rushed or pressured to make a decision. I have referred two friends to her that have bought and they loved her. I will refer everyone looking to buy a car to Christine. I have to also say that after buying two cars from the RR Toyota dealership they ROCK!!! You walk into the dealership and the culture there is so good. Everyone is super nice and make you feel so welcome!!! Best car buying experience!!! Even the service department does a great job!!!

We had a very good experience and the customer service...

We had a very good experience and the customer service was very nice. We bought our dream car through this showroom. We are enjoying our car Honda Odyssey and we are happy that we made the right decision by buying car at "Round Rock Honda" showroom.Jason and Derick answered all our questions without pushing us for personal info. We have received a nice handwritten thank you note from them.Jason & Derick never made us feel like they are wasting our time. Definitely give Jason or Derick a call--they are fabulous!Also we like their manager Tony. He is very kind and he was very helpful.We definitely recommend "Round Rock Honda" showroom to our friends.

Jason was very knowledgable and helped us look at new and...

Jason was very knowledgable and helped us look at new and used car options for our family. He kept us updated on new used cars that came in the lot that fit our criteria. We eventually chose to go with a new pilot since they don't seem to depreciate very much and most of the used ones were not much cheaper than new ones. Love it so far!!

Jason was very helpful and knew about the vehicle I was...

Jason was very helpful and knew about the vehicle I was purchasing. The car buying experience was made easy! Thank you Jason for taking the time to go through my car features and go through the booklets. I have never had a dealer treat me with such customer service!

I had an excellent experience working with Jason Agulay....

I had an excellent experience working with Jason Agulay. He explained the sales contract thoroughly, he gave a very instructional experience while I drove the car, he answered any questions I had and volunteered to help with the many technical applications even after the purchase. Overall an excellent sales experience.John Lichtenthal

Working with Jason was a great experience. He is very...

Working with Jason was a great experience. He is very professional and fun at the same time. Thank you Jason for all of your help!

Jason was absolutely great. I got the car i wanted at...

Jason was absolutely great. I got the car i wanted at what i was willing to pay. Thanks Jason for being so kind and patient.

Won't honor their guaranteed quoted price. Found car...

Won't honor their guaranteed quoted price. Found car at other dealership for much less. Won't go or recommend them to anyone especially the finance manager.

We were considering a different vehicle until we went to...

We were considering a different vehicle until we went to Round Rock Honda.The service was great and Jason helped us through everything. I would strongly recommend this dealership to anyone looking to purchase a Honda.

My sales person Jason was the best, he listened to what I...

My sales person Jason was the best, he listened to what I was looking for and helped make it happen. I traded in one new civic for anothernew civic. He found the color I wanted and kept me updated on when the car would arrive. Again I really liked my whole buying experiencewith him. Honda is lucky to have him. Thanks again Jason.Thanks Donna

Jason was very good! He listened to everything I had to...

Jason was very good! He listened to everything I had to say and too everything into account and handled my deals very well with professionalism. I would highly recommend him as a sales person.

Johnnie Cazalas was great to work with. We finalized the...

Johnnie Cazalas was great to work with. We finalized the deal over the phone and he got us a price that worked for us. There was no haggling or up-selling.

We have dealt with dozens of vehicle dealerships and no...

We have dealt with dozens of vehicle dealerships and no one has equaled the quality of customer service as provided by Round Rock Honda! Everyone providing us with assistance in the selection and purchase of our new Honda CR-V and accessories was professional, friendly, knowledgeable and really know the true meaning of "customer service". It was a pleasure meeting and working with your great staff; we look forward to our future relationships at Round Rock Honda and its outstanding teams.

. Very pleasant experience. Felt no pressure at any time....

. Very pleasant experience. Felt no pressure at any time. Will recommend jason to anyone I know looking for a new car. This was the first time i've bought a car and not felt like I was being took to the cleaners. We will return when look to buy our next car.

Jason was, simply put, a nice and genuine guy. He made...

Jason was, simply put, a nice and genuine guy. He made our family's experience hassle free. He was knowledgeable and was able to connect with us on a personal level to make sure we got/paid for what we wanted/needed. Thanks Jason!

We decided to lease a Honda Odyssey. This was the least...

We decided to lease a Honda Odyssey. This was the least stressful experience we have ever had. We spoke to the finance expert first. He gave us all the information we needed to seriously consider the lease. When we returned, it was basically to test drive the vehicle with the family and commence the paperwork. We were assisted by Jason Agulay. Even though he was rather new to this dealership, it did not hamper his ability to handle the lease smoothly. I am usually apprehensive about taking test drives with sales personnel. Jason is the first sales person who wasn't like a sales person. I mean that in a complimentary way. He was very professional and at the same time I felt like he was one of the family in the car. His sincerity was what made us feel very comfortable and at ease. He was conscientious in giving thorough instruction about the computerized features in the Odyssey. He was most helpful and the process was quick, enjoyable, and rather easy. It was rather uncanny that when he picked a random Odyssey for us to test drive, it was the interior and exterior color that we had previously decided on. It was a done deal. We are very happy with the van and look forward to dealing with this dealership and Jason in the future.

Everyone I dealt with was very friendly and professional....

Everyone I dealt with was very friendly and professional. Jason was new to the dealship but was great in getting questions answered and have a great overall experience!

After a bad experience at Howdy Honda on 6/9/12 with the...

After a bad experience at Howdy Honda on 6/9/12 with the 2012 Honda Civic EX I bought there, I decided to trade it in for a 2012 CR-V EX-L at Round Rock Honda on 7/2/12. On 6/22, Paul let me test drive a CR-V and a Civic Si. He was very focused on my needs. He did not have the CR-V that I wanted at the time but he told me when the next one would be in. I put a $500 deposit down. I could not decide on whether I wanted the White Diamond Pearl or the Crystal Black Pearl. I later decided on the Crystal Black Pearl. The wait was well worth it. What a beautiful vehicle. I love it! It had 10 miles on it when I got it. Personally, for me it is worth waiting over a week for a new vehicle that was never test driven by a lot of other people. Only Round Rock Honda test drove it as is required.I bought a new 2007 Honda Civic EX back in 2007 from Paul. I do not know if I wrote a review about him then, but he is still as awesome as he was 5 years ago. He devoted as much time as I needed to get the vehicle I wanted. The used car department there gave me $18,500 for my new 2012 Honda Civic EX that had 859 miles on it. First Texas Honda wanted to give me $17,500 and Howdy Honda, $18,000. The MSRP on the 2012 Honda CR-V EX-L is $28,075. Dealer invoice is $26,409. Pauls first offer was $27,575. I asked him if he would go down another $200 to $300 and they went down $225. On paper, I paid $27,350 for the CR-V. They gave me $191 over Edmunds true market value of $18,309 for the Civic. Of course, that value keeps changing. With that figured in, it brings it down to $27,159. I also asked if he would throw in some wheel locks. He said these are worth around $87.00. Personally, I think that is a very inflated price for wheel locks, but it is what it is. That would bring the price down to $27,072 with those things considered. A week ago or so, my CR-V EX-L had a true market value of $27,050. I would say I did a pretty good job this time around, but I lost close to $2000 by trading in my new 2012 Civic EX that I bought from Howdy Honda.I strongly recommend Paul Koehler at Round Rock Honda if you are in the market for a new Honda. He will treat you right. My experience at Round Rock Honda was the exact opposite of the experience I had at Howdy Honda. Those guys are so tight they will not even throw in some wheel locks. Paul not only threw those in, he had them put on the vehicle! The drive from Cedar Creek to Round Rock was well worth it.

I've bought 2 new cars in the last 6 months from Kenny...

I've bought 2 new cars in the last 6 months from Kenny and both experiences have been great. He's friendly and deals with you straight. I've appreciated the lack of hard sell sliminess that most dealers give you. The facilities are nice, the finance guys are friendly and don't sell too hard either. And we couldn't be happier with the Pilot and Accord. Highly recommended.

There is no word that could best described our elation...

There is no word that could best described our elation and satisfaction from the selesperson that we dealth with. This is our third (3rd) purchased from Round Rock Honda dealership and Mr. Manny Valdez was a very highly courteous professional who guided us on our purchase of the said vehicle. His professionalism, deligence and knowledge of the product being marketed really convincingly made it easier for us to decide. We will obsolutely no doubt recommend Mr. Manny Valdez to our friends and associates who are planning of buying any Honda vihicles especially at Round Rock Honda.

To whom this may concern: Im not sure who to send...

To whom this may concern:Im not sure who to send this complaint to, but I went online to research Hyundai customer complaints, somehow I ended up finding the Penske Group. I called the contact number located on the site, however I was transferred to a Linda, which I received her voice mail. So I decided to email my complaint instead. Since I was in the area looking at Honda vehicles for my wife, I parked my vehicle near the Honda dealers parking lot, and then walked over to Hyundai Round Rock area to discuss an issue pertaining to my vehicle. While walking towards Hyundai I was approached by a gentleman by the name of Mr. Owens. He asked if there was anything he could help me with, and then stated his name. I begin to explain my situation, but suddenly his cell phone rings, and immediately he answers it. Mr. Owens said Baby Im busy, let me call you right back. After he hangs up, he apologized, then I begin to speak again attempting to explain my circumstances; however his cell phone rings yet again, and he answers it. He stated, Baby I cant talk right now Im with a customer, although he was stressing to someone that he was with a customer he continued to speak with them. This time I walked away very irritated and annoyed. My questions I wanted to ask were regarding a tapping noise I was hearing when I initially start up my car in the morning, and I had questions regarding my warranty. I was going to walk in the Hyundai building, but I was so aggravated with Mr. Owens customer service, I left. I ended up contacting another dealer to assist me with my problem and answer my questions. Randall Hardy

We could not have been happier with our experience at...

We could not have been happier with our experience at Round Rock Honda. We were in a position where we had to buy a car very quickly due to an automobile accident. Manuel Valdes stayed late on two occasions to accomodate our schedules. Round Rock Honda has a large inventory, courteous, knowledgeable salespeople and great deals. We would recommend Manuel and the dealership without hesitation.

Mid-2011, we were in the market for a minivan (Sienna or...

Mid-2011, we were in the market for a minivan (Sienna or Odyssey). Stopped at a few other dealers around town and settled on Rock Rock Honda as they also carried Toyota. Huge plus to have both under same roof. We also enjoyed dealing with Sophia, our sales rep, much more than anyone else we talked to at other dealerships.We settled on the Odyssey but were dissappointed to find very few in stock as they were still recovering from the devastating tsunami. Most that were on order were already sold as well. The reason for the (4) rather than (5) for customer service is for 2 reasons: 1) We were waiting to test drive a Touring model. One finally came in so we made special trip to test drive it. I even called to verify it was still there to test drive before making the trip. When we got there, it was sold and unable to drive. Very annoying and a waste of our time. A quick call would have been appreciated and would have gone a long way in building a solid relationship. 2) There seemed to be a lot of confusion around the 2011 and 2012 models. We finally decided to purchase a 2011 due to great financing offer, got passed to the finance guy to negotiate, and within 15 minutes were walking out the door as we could no longer order a 2011. Again, I felt this should have been communicated upfront as Sophia was aware that they did not have the model that we wanted in stock and she was also aware that we wanted the special financing (the offer was not extended to 2012's at that time). Sophia was very nice and we enjoyed working with her. I'm just a very critical guy and thought a couple of things could have been done just a bit better to make the experience truly outstanding. I would still recommend her to anyone as the above situations were not typical and were related to the limited stock and new model year transition.Not being turned off, we waited it out and towards the end of 2011, their stock of 2012's began to build and they also extended special financing on the new model year. Great! From there, things went very well and everyone else at the dealership that we dealt with was very nice and attentive. The only other source of frustration was the low ball offer that we received on our low mileage and clean trade in. They obviously didn't want it so we took it down the street and got $3K more for it without any discussion.The overall experience was pleasant and I'd recommend Round Rock Honda to anyone.Cut to 3 weeks after purchase... while grocery shopping, someone must have decided to try and park their car in the same spot that we were parked. After realizing a car was already parked there, the nice person drove off. Imagine our surprise! We took it to Round Rock Collision Center and the experience was fantastic! Updates every few days and they finished sooner than expected. Great work and everything is as "good as new".

We purchased a new 2012 Honda pilot. This vehicle was...

We purchased a new 2012 Honda pilot. This vehicle was actually the second new pilot we purchased from Round Rock Honda. We had such a great experience the first time, there was no question if we should buy from them again or not. Aleksander was a wonderful salesman to work with. He was very knowledgeable, respectful, polite and explained everything about the vehicle to us. Most of all, he was not overbearing or pushy in any way. He also stayed late so we could meet after I got off work and delivered our vehicle in prestige condition. He also made sure we understood all the new features of our vehicle and even set up my bluetooth! He always remembered our names and was helpful in any way possible. Round Rock's service department is great too. I never have to wait long and there is always fresh cookies baking!

I recently bought a 2012 HONDA Accord from Round Rock...

I recently bought a 2012 HONDA Accord from Round Rock Honda Group. I absolutely love my new car. Everything in the car works fine and I am getting 30 miles to the gallon in town. Buddy Hadley sold me the car and was a great salesman. We agreed on a price right away and he gave me a very good price on my trade in. Everyone at the dealership was very friendly and gave me lots of options to choose from. I certainly would recommend the Round Rock Honda dealer to everyone.

Probably excellent service if you are not a minority with...

Probably excellent service if you are not a minority with an older car that just requires oil change/service. 2nd in line (7;30 am); several Anglo customers attended to before me; not attended to until I questioned length of time I had been waiting. Told (around 8:45) my car was in process of coming out. Took another 10-15 minutes. Apologized for oversight and did not charge for oil change. Questioned tire rotation request; told did not need it which I question. My belief is that my auto was not scheduled in until if confronted K. Brigance why it was taking so long. Definitely a decriminatory place run by good ole boys mentally. Won't be using them again.

Manual is one of the best people I have ever worked with,...

Manual is one of the best people I have ever worked with, he truly has my best interest at heart! I have never met a CAR salesman that wasn't trying to pull one over on me! Maybe I just made friends with all of them but his nature isn't the same! He is by far the best person inside and out! Thank you for taking a very very stressful situation and making it so super relaxed and giving me an AWESOME new car!Aaron... You are really an awesome person.. I am so glad to have made a new friend during my new car purchase Dec 10, 2011. You were so much fun to talk to and to drive cars around! Thanks for helping me pick something out and helping me get something I will be happy with for a long time!!! I love the way the sales people work together here! It isn't a dog eat dog world where they push, shove and make the customer feel like they aren't important it is actually the opposite! They will share to make sure that customers are always taken care of without waiting and feeling like they are not important! Eric!!!! you truly ROCK!!! 0.9% APR for 60 months!!! I am sooooooooo happy! You are my best friend and I will make banana chocolate pudding anytime for you! Thanks for helping me with all my financing...Bill... Thank you for making all the paperwork fun and no stress... and thanks for Guide Point... will be wonderful to track those teens! It was nice to meet you and hope to see you around on my services. I could list so many reasons why this dealership is truly exceptional! Honesty, loyalty, customer friendly, never pushy, they go above and beyond the call of duty. I see why your dealership will always be #1 in Austin. When you say you will do something you do it! When you say Customer Focused; you are! This is by far one of the best dealerships in Central TEXAS!! I don't drive 70+ miles one way for nothing!!!************************************************************LAST but not least important at all:SERVICEBrandy..... You are a gem! Thank you for still liking me, answering my calls, text, emails, and calling me back. I know I was a pain and so glad you don't hate me! :o) Hopefully all my visits will be oil changes and service related only! Thanks for the time and energy I took from you through the last 2 months! :( Your customer service and sincerity is the reason I still come to Round Rock! I love knowing you will do whatever you possibly can to resolve an issue and no issue is stupid! You are tooooo good to me! Thank you !!! Thanks is never going to be enough for the kindness you always show! Ray~ you haven't known me like the rest and I appreciate your time and understanding through all of the issues! Thank you for going above and beyond to help me and not treating me like a trouble customer! I promise not to be so bad in the future!! Matt~~~ Well you dealt with the most of it! you didn't talk to me, get 400 emails but you had to drive the car that wouldn't duplicate and want you to know I appreciate your persistence to help me resolve the issue! Thank you for caring about my family and myself! I appreciate all the time you put into helping me. I appreciate you staying late for me to drive in and ride with you! You are awesome and a perfect example of customer friendly... Customer Service...Thomas Washington... Thanks for helping also with the car! I have something being sent to you! I appreciate you taking time out of your busy day to help! Thank you to all the others in service that have put up with me! CUSTOMER SERVICE DOES MAKE A DIFFERENCE!!! ALL OF YOU ARE WONDERFUL! I don't mean to leave anyone out if I did I am sorry... :) MERRY CHRISTMAS!!! HAPPY NEW YEAR!

I stopped by the dealership with my 4 year old Honda...

I stopped by the dealership with my 4 year old Honda Civic, just to see what the Honda hybrids were like. Samuel Stipe was very helpful - I looked at multiple models of hybrids, but wasn't sure if I wanted the Honda hybrid until I tried the Prius. Samuel took me to the Toyota dealership and let me try one! The experience convinced me to stick with Honda. He then worked to come up with a fantastic trade-in deal on my old car. I really hadn't planned to buy a car that day, but he made an offer I couldn't refuse! I recommend him highly.

I want to highly recommend Bill Alsbrook on his devotion...

I want to highly recommend Bill Alsbrook on his devotion and personal service. While I was investigation the hybrid cars, I was called away to a family emergency. Bill called me about 2 weeks later to inquire about my family. He told me to take care of my family business and call him if I needed anything. I felt cared for and knew I would buying my next car there. Needless to say I purchased a Honda Civic Hybrid 2012 within my price range. And have gone back to Bill with little questions like programing the radio and phone and have received personal quality service.Thank you Round Rock Honda and a Personal Thank You to Bill Alsbrook!

My wife's car was doing the dying cockroach act, and we...

My wife's car was doing the dying cockroach act, and we were in a bind for another vehicle. We actually started out looking at a few used models, but Lee Hunt wisely suggested that we would be better off looking at a new model. Lee worked hard to find us the right vehicle at the right price, and then helped us thru the purchase process. We wound up with a beautiful 2012 Civic LX. Everyone at Round Rock Honda treated us with courtesy and respect, and it was an absolutely wonderful experience at a first class dealership. Lee is a wonderful person to work with, and does not use the "push you 'til you buy" approach that I find so offensive. Tom in financing was courteous and and forthcoming, and was a joy to work with. If you are considering a Honda, by all means give Lee Hunt a call. You won't be disappointed.

This is the second vehicle we have purchased from...

This is the second vehicle we have purchased from Roundrock Honda. My wife and I are very pleased with our recent experience at Roundrock Honda. Our sales representative, Matt Alpers, handled our purchasing of a new vehicle in a highly professional manner. We were not pressured in any manner to buy something we did not want. He worked with us to ensure we got the car that we wanted, and within the purchase price that we wanted. The entire sales and finance team at Roundrock Honda ensured that we drove away in our new vehicle as well satisfied customers. We have no problem with recommending Roundrock Honda to our family and friends.

From the moment I entered the showroom I was met by...

From the moment I entered the showroom I was met by Manuel Valdes who eventually sold me my 2011 CRV. Not only he, but everyone, was extremely courteous. All of my expectations were met and surpassed. I have recommended them to anyone who tells me that they are looking for a new car. I'm very happy with my CRV and the follow-up has been terrific. I've gotten about three calls so far to ask if they can help me with the navigation system or if I have any questions about the vehicle. I've been told that I can come in any time I want and everything I have questions about will be answered. From that alone, I intend to take my new vehicle to Round Rock Honda for all my repairs and maintenance. This has truly been a great experience for me.

I didn't go to Round Rock Honda looking for a new car. I...

I didn't go to Round Rock Honda looking for a new car. I was with my daughter who was looking for a new vehicle. She had spent most of the day at another dealership and was not impressed. I talked her into going to RR Honda because I had such a great experience on the purchase of my first honda. She bought a new Accord that night. When I drove up in my 2010 civic, Arron met me in the parking lot and stated that I might qualify for an exchange program they were having at the time. He did exactly what he said he would do. I got a great new car at a price I wanted. I love my new Honda. I have sent everyone I know, looking for a new car, to Round Rock Honda. I also told them to find Arron because he was awesome! He kept in touch with me through the process and worked hard to make me happy with my purchase. He was very knowledgeable and answered all of my questions (even some questions my daughter forgot to ask about her new honda). I am definitely sold on Arron and Round Rock Honda.

I was helping my daughter find a car. She has now got a...

I was helping my daughter find a car. She has now got a very good vehicle - 2012 Civic - at a good price. Absolutely no complaints!

In August my husband and I walked into the Round Rock...

In August my husband and I walked into the Round Rock Honda Dealership and had the good fortune of meeting Lee Hunt. Our intent was to buy a car although we did not know we would purchase one that day. We were interested in the Toyota Corolla and a Honda CRV. We had owned a Toyota Corolla in the past and a certified Honda CRV. For me, a driver in commuter traffic, I wanted something smaller and with excellent gas mileage. Listening to us weigh the options, Lee suggested the Honda Fit, a car we hadn't considered. It immediately felt just right and we were surprised at how roomy this small car was on the inside. It fit our needs perfectly. Lee listened and helped guide us in the right direction. There was no pressure and the process was easy. He and the entire staff of Round Rock auto have given us a positive car buying experience. Lee has stayed in touch to make sure we are happy with our car, which we are, and has been warm and sincere. We returned to the service department to obtain our car mats and window tinting and have been warmly helped. We would recommend Lee, as well as the loan specialist , and the service department to anyone looking for a comfortable car buying experience. Thank you, Ms. Berquist

My husband and I were narrowing our car search down to...

My husband and I were narrowing our car search down to two vehicle types: Honda and VW. We stopped in to look at the Honda Cross Tour comparing a new (at Round Rock) and a used 2010 at another dealer and those both to a VW. Sam was very helpful in helping us compare the used to the new working up the differences and we discussed the benefits of each situation. We determined that we did not want the large mileage of the used for such a small difference in prices. Sam was very helpful and patient knowing that we may or may not buy on that day, of course doing his best to encourage a deal if possible. We still wanted to compare our last choice of VW to Honda. Sam let us take the Crosstour up and test it out side by side with our other VW choice in order to aid us in our final selection. We took about an hour -- going over the pros and cons of both vehicle choices; our final selection was the Honda Crosstour for its over all smooth fit and finish, functionality of ease of seat drop down with an easy pull of a lever, both seats lying flat when needed and the hatchback having a flat entry and exit without having to bend over and lift up and then out with heavy items and finally we topped it off with the leather seats. Driving back to the Honda dealer we were very satisfied with our final selection and working with both Sam and the finance representative to close out the paper work was very fast and efficient including the trade-in of our old vehicle at a great price. The whole team worked well together to complete all efforts including the after sales department for ordering and installing the trunk area rubber mat and putting on the plates when they arrived a week or two later. The car now has over 1,000 miles and is running great, its very comfortable and I hope to keep this vehicle as long as my last Honda Accord which we bought new and owned for 14 years, taking it overseas with us and back again! So regarding Sam Stipe's efforts to give us the data we requested to compare the 1 year old Crosstour to the new Crosstour, his services was outstanding. Regarding his letting us take the Crosstour on a test drive and then again let us take it to the VW dealer for a side by side comparison with our 2nd vehicle option I was very impressed with, even though we were gone for about an hour; patient and not overpowering -- well done! For the expeditious closing by Sam and his finance manager of all the paperwork for both the trade-in of our old Honda and the sale of the new Honda Crosstour once we made our decision - Bravo!I have nothing but good things to say about the sales and group of technicians doing the new installation of trunk mat and license plates at Round Rock Honda.Patty Coville

I had an outstanding experience at Round Rock Honda,...

I had an outstanding experience at Round Rock Honda, Mr.Manuel Valdez was a friendly very knowledgeable sales professional. I have bought several vehicles and never dealt with a nicer person then Mr. Valdez,he went beyond his duty as a sales professional, he was honest and simply. I live 4 hrs away from Round Round but will certainly buy my next vehicle from there, it was a hassle free experience. All the staff was very friendly. I certainly have recommended Round Rock to all my friends. Thank you.

I have purchased 4 cars from Terry so far. Terry knows me...

I have purchased 4 cars from Terry so far. Terry knows me and remembers my family and my needs. He's very freindly and makes a point of talking to me when I'm there for a service visit and not buying a car. When I bought my most recent one, it started with Terry and I texting each other and exploring options for the color and style of the model I needed.

I needed a new starter on my 2003 CRV. I was told a...

I needed a new starter on my 2003 CRV. I was told a rebuilt starter was not available, (appronamately $225). Had to order a new one ($895). Rebuilt starters for this car are readily available. It caused me to spend $500 that wasnt necessary.

Tony was courteous, knowledgable, patient, and helpful. ...

Tony was courteous, knowledgable, patient, and helpful. The purchase went smoothly and quickly. Likewise, the assistance with the financial part was smooth and fast. I was able to drive away in a very short time in the exact car I had wanted.

This was my first brand new car I have ever purchased and...

This was my first brand new car I have ever purchased and I couldn't have asked for a better sales consultant than Tony Dismute. He answered every question I asked and helped me pick the car I wanted. I would recommend him to anyone who goes there.

This is our return visit to Round Rock Honda. Even after...

This is our return visit to Round Rock Honda. Even after investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experienced and well-informed employees we worked with this summer always took ample time to answer our questions. We felt at ease with their genuine concern for our needs and requirements in a vehicle, and their friendliness in going beyond the "call of duty" to take all the time necessary to make sure we were satisfied at every phase of discussion, negotiation, and eventual sales completion. Manuel Valdes, our primary contact and sales representative, helped us throughout the process. Manny was assisted by Bill Alsbrooks, and Bill was most efficient in explaining the details of the Pilot, and very upbeat telling about his own personal experience with his Pilot. We were certainly convinced by Manny and Bill that the Pilot was right for us. Michael Hiler, the Business Manager, was always friendly and personable and made the paperwork processing seamless and easy to understand and manage. He was most efficient.Our experience with Round Rock Honda has been exceptional --- a most pleasant experience. We are people who investigate the facts intelligently and purposefully before a major purchase, and we are aware of the questions we want answered. Our sales representatives for this purchase handled our questions with ease and gave us the appropriate information to make our choice of models. We could not have asked for a more rewarding experience. Having been Honda customers in the past (we also own an Accord), we have been extremely satisfied with the service area (for normal maintenance) and the accessories department. They have been efficient and responsive to our needs for any type of service.Round Rock Honda is a good model for what dealerships should strive to be. They are an excellent example of good will and fair dealing in all the departments we've experienced. We recommend them, and hope their excellence in all aspects continues for the future. They have continued to honor their commitment to us as the customer, with good service and high quality of operation. For this reason we anticipate our continuing good relationship as repeat customers, and will continue to recommend Round Rock Honda to others.

David Carruthers was very helpful and courteous in the...

David Carruthers was very helpful and courteous in the purchase of our 2011 Odyssey. We told him what we wanted and he made every effort to locate the vehicle with the color and features we preferred. Since Round Rock Honda nor any of the local dealers had what we wanted, he placed an order with Honda in Lincoln, Alabama. When assembly was completed, he notified us to take delivery of the vehicle.Although there was a waiting period of about four weeks, Mr. Carruthers kept us notified of the assembly progress and furnished an estimated time of when the vehicle would arrive at the Round Rock Dealership.On the day we came in to take delivery, Mr. Carruthers was completely prepaired to complete all neccessary forms and give a detailed demonstration of the Odyessy's new radio-navigational features. This effort was very helpful and made reading and understanding the instruction manuals much easier. All neccesary paperwork was filed with the State of Texas, and we received our new license plates and title within two weeks. We have had the Odyessey about eight weeks at this writing. The vehicle is an ultimate pleasure to own and drive.We received exactly what we wanted and the price we wanted to pay. There was no haggle about price. As we felt the price was right, we paid it. We looked at four other dealerships before buying from Round Rock. When the other dealers told us their prices, we just walked out.

Our salesman Sam Stipe was very knowledgeable, since he...

Our salesman Sam Stipe was very knowledgeable, since he is a master technician, as well as a salesman. Plus he made the experience very pleasant. I recommend that dealership to anyone

Last night, I purchased my 4th Honda from this dealership...

Last night, I purchased my 4th Honda from this dealership and I'm amazed at how they blow me away EVERY time!! I never dreamed I'd have the car I have now or that a dealership could be so awesome. 2 of my 4 purchases with them were the result of "let's just go be nosey!" and BAM - getting into something better than I had before... but the other 2 purchases were emergency situations where an accident had occurred and vehicle totaled... And how they can make a bad experience (wreck) feel SO good/positive is a mystery but they TAKE CARE of YOU at Round Rock Honda. From offering to give me a lift to rental place to going the extra mile and working with my insurance company to EXPIDITE the process of getting me into my new car. This place won me over the very first time I walked in, feathers drooping, thinking they'd prolly laugh me outta there or not be able to help me at all - AND all I can say is that it's been "RED CARPET TREATMENT" every time. They make YOU feel special and worth their time & attention and extra special care - regardless of ANYTHING... and that means a LOT to me! They are ALL so welcoming, polite and professional - I just can't say enough. I moved from KY to TX in 2005 - literally bringing only myself & my Honda Civic. I had a blow-out where my car ended up going down the road on it's SIDE (driver's side) and then back on all fours again... windows/tires busted - all a mess - but I walk away with only a few bruises. That led me to research a HONDA dealer close by and I stumbled into Round Rock Honda - not having much hope (worrying about my shabby, post-divorce credit and ALL)... and next thing I know I'm driving off in a new Accord. Later went back (just to be nosey & see what they had) and next thing I know I'm in a new CRV. Drive it & love it for a few yrs. then this past May I got letter about trading in 2009 CRV for 2011 & went to check it out - next thing I'm driving off in my 2nd new CRV... I had JUST made my 3rd payment on her and then this past weekend had a swerve to miss deer accident... hit a concrete culvert straight on at about 55-50mph... airbag deployed... junk dropped DOWN from under hood instead of coming into compartment - JUST like they say it will!! She had to be totaled... but I firmly believe she saved my life! Honda makes a wonderfully SAFE car - I know, I've tested them myself TWICE!! I'm a believer and SO proud to be in the Honda family.. and so lucky to have stumbled into the RIGHT Honda dealership!! So, this leaves us at present where I went back into Honda thinking all kinds of negative and doom/gloom and they have done right by me AGAIN. After the genuine concern expressed over the accident and loss of car - they really did WORK IT for me and make a GOOD thing happen! Now, I'm in another new CRV - and she's loaded... and beautiful... and I'm in LOVE again... I love (and even name) every Honda I've ever had and believe in them. I played with comparing a Dodge Nitro (my rental) to the CRV before making this purchase and was blown away by the safety test results and I feel I'm living proof of it. So, I think my main point here is, if you're thinking about joining the Honda Family - I'll tell you I've NEVER regretted it. It really IS peace-of-mind! And if you're already a Honda Family member and just looking for the right dealership - Round Rock Honda has my 1st & only vote! I came to them when they were still called "Classic Honda" and I will continue to stay with them as long as they're there. To me, in this day and time - to create a loyal/repeat customer out of a skeptic like me - is really saying something about how they run their business.. I've always left there smiling ear-to-ear. And Manuel Valdez is THE MAN when it comes to showing you all the ins/outs of a Honda. This purchase will make my 3rd CRV purchase and I'll be darned if "Manny" didn't show me something about them last night that no-one had showed me yet and that I didn't know! Come to find out, he was the salesman who sold me first car at Round Rock Honda - when I had 1st wreck and he got me into my Accord. The salespeople for all my other purchases were awesome as well - BUT after dealing with Manny again on my last purchase - I've realized he has something going on that you don't see everyday - he really does go the extra mile and he's genuine/sincere in his quest to get you in a car you'll love! And the business manager that helped me out (Michael Hiler) was downright AWESOME as well... this group will tell you the truth - not jerk you around - you can trust them and relax. Perfect ending would be to say I'm not the most social person and tend to get nervous about situations - like buying a car! - but each time I've entered that building a little nervous - it takes literally less than 1 minute for me to forget I'm scared/nervous because they are SO kind and you greeted by practically everyone upon entering... even if they aren't the one who's helping you - everyone is SO friendly and always making sure you're getting the help you need. I always walk away feeling like I've just left a big family reunion - it's that kind of good vibe thing they have perfected! I want to THANK all the people at Round Rock Honda who've helped me over the years with my purchases... I would recommend to anyone.

Paul sold us the model we wanted at the price we wanted. ...

Paul sold us the model we wanted at the price we wanted. No suggestions for add-ons that we were not interested in. I've had the car for 14 months now. One very nice thing is the care Paul took to initiate us to the use of the car. In a schooled, intentional, succinct way, he led us through important information about using this model. One nice touch that I appreciate everyday was Paul's setting the radio stations in ascending order, according to my tastes. That gesture has probably prevented accidents because there's no problem finding the stations I need.Best of all, the car works wonderfully and the service we have received at approproprate mile check-ups from Round Rock Honda has been well-priced, well-done and best of all, fast.

Hello, my name is and I recently purchased a 2011 Honda...

Hello, my name is and I recently purchased a 2011 Honda Civic si from Round Rock Honda. Now that the formalities are out of the way I shall tell you of my whimsical journey into that wondrous place most commonly referred to as the, "small to mid size sedan marketplace." Aaah yes, I knew that I would have my opportunity to tell you of those individuals who did not help me and tell you of those individuals who DID help me: for you see I live in Austin, Texas, and there are several Honda dealerships located within Austin, Texas; consequently, Round Rock Honda was my last stop. First my Father and I went to First Texas Honda--which was a horrible experience because the finance manager was absolutely UNWILLING to negotiate--his demeanor flirted with rudeness (however the salesman over there who helped me, I believe his name is Nick Rhodes, was very polite and respectful). Thus, we went to a second dealership, I believe that it was Howdy Honda. Overall my experience with them was good, but the salesman there asked me for my Social Security Number, which I foolishly gave to him, and later learned at Round Rock Honda that, that is a practice which is not entirely legal. I believe the salesman who took my Social Security Number is named Courtney. Alas, we have arrived at Round Rock Honda. I had been searching all day for a civic si, and low and behold Round Rock Honda had one. It was absolutely beautiful--the only one left on the lot. Red with the rear spoiler and exhaust--needless to say I love it. As soon as we walked into Round Rock Honda I could tell that business was done a little differently there: they were better staffed and gave off a much more professional appearance than both of the other dealerships combined. We were immediately asked if we had been helped as soon as we walked into the showroom (and the individual who asked us was not even a salesman!). Shortly thereafter we were introduced to Sophia Wingfield. I would like to say this--she is the reason why my Father and I bought that car from Honda. She informed me that she had been a Honda employee for 12 years and that she truly believed in the product (for she herself drives a Honda); subsequently, we took the civic for a test drive, and after some negotiating, the car was mine. I really feel as though Sophia deserves some kind of a promotion, for she is truly a loyal employee, for I wouldn't be surprised if she bleeds Honda blue, lol. But seriously, that entire operation over there in Round Rock should be your flagship for the entire region--they definitely are a cut above. But I would just like to reiterate my appreciation for Sohpia Wingfiled's professionalism and courtesy. I believe that it takes a certain type of individual to recognize that they are, at once both a representative of themselves and a representative of the conglomerate they work for: needless to say Ms. Wingfield understands this. Thus, due to her helpfulness and courtesy Round Rock Honda has secured a lifetime customer. You're probably asking yourself, 'why is this individual going to such great lengths to profess his profound appreciation for Round Rock Honda?' The answer is simple, when we left Howdy Honda things looked grim, but when we arrived at Round Rock Honda things started to look up: you see I wanted that si soooo bad, I mean I go to the University of Texas, I want a car that has some kick in it, and everyone else just kept giving excuses as to why they didn't have it in stock. And those excuses are reasonable given the horrific magnitude of the Tsunami, but these guys on the ground in Austin, Texas made it happen. And they were extremely polite and respectful--and Round Rock Honda had waaaay more foot traffic than the other two places combined!!! So anyway, to conclude, I just want to show my appreciation to Sophia Wingfield, because this really didn't take up much of my time. Also, it would behoove whomever sees this to supply Round Rock Honda with the best inventory and the most resources, because let's face it Texas is a good place to do business--and they are the best. Also, the finance manager named Tom who helped me out was extremely polite and respectful as well, and I noticed his appreciation ring that he wears on his finger for his 20 years or so of Honda service. You guys should retain him as well, he definitely knows what he's doing. Oh yeah, and I read your warnings, so follow up with me if you want to, I will be more than willing to answer any and all questions.

Please be wary of this place. Some of the salesman is...

Please be wary of this place. Some of the salesman is cons. In my negotiation with salesman the total price was to have included 100k 5 yr warranty. The MSRP was 23175 and the price with warranty was 23678. I was promised over a $600 under MSRP and a good deal with warranty extensionNow for the following I have myself to blame because I did not look closely until about 1hr after getting home. But when I got home I saw that I was charged 23678 for the base and 1450 for the warranty. I went back and had to fight hard to get them to fix this but was stuck with MSRP. Because they could only find 2 of the 4 negotiation paper work and they conveniently were missing the one where 23678 included the warranty. I was saved only by the fact that what was in the numbers did not make sense or add up and that they had claimed to be a no haggle dealership (obvious lie but I did fine where it was advertised).I would have cancelled the contract all together BUT in doing my research it was unlikely that I could have implemented the 3day rule.Now I will be rating them at the lowest possible when i fill the customer service. And if anyone knows that will put pressure and probably hurt then more than the con attempt

I went to Round Rock Honda in the market for a new car,...

I went to Round Rock Honda in the market for a new car, having no experience or knowledge about Honda. I left feeling very confident in my choice of car and very satisfied. Sophia greeted my mom and I right away in a very polite manner. She helped us with everything we were looking for, which ended up being a Civic. She really payed attention to my wants and needs and I never felt pressured. Overall I am very satisfied with my Honda and can not see myself in anything else!

We have bought 3 cars from Debbie and the experience has...

We have bought 3 cars from Debbie and the experience has always been great. She is honest, sincere and a pleasure to work with and Round Rock Honda is the BEST Honda, Toyota and Hyundai dealer anywhere near Austin. The dealership is friendly and very professional to work with. We got a great deal all 3 times.

We shopped around for the best price in the area and took...

We shopped around for the best price in the area and took it to round rock honda and they matched it easily. Salesperson Tony was very helpful. He did a good job of communicating with us and finance/sales manager on pricing. Would recommend them for your next Honda purchase.

Mr Dismute went beyond the expected to help us assess our...

Mr Dismute went beyond the expected to help us assess our car by allowing me to drive several miles to my home so my wife could also see the car. His knowledge and facts about the car seemed accurate, and he clearly tried to convey an accurate description of pros and cons. We got the sense that he was truly on our side when it came time to negotiate a price.(sounds naive I know..but I think it is at least partially true).Thanks for your help Tony !!

I was recently in a serious accident. Thanks to the...

I was recently in a serious accident. Thanks to the safety features of my 2006 Honda Pilot, I was shocked to walk away with no injuries. The Pilot gave its life (totalled out) to save mine. I already loved that vehicle, but now that it had also proven its safety features, I definitely wanted another Pilot.I planned to purchase a pre-owned Pilot, but I decided to see what kind of a deal I might get on a new one from Round Rock Honda. I had aready purchased 4 vehicles from them and they have always been good to work with.I enjoyed working with Tony Dismute. His first priority was to ease the difficulty of my immediate situation: struggling to get a vehicle ASAP after my accident. He worked with his supervisor and very quickly came back with a good price on a new 2011 Pilot. I needed a little more time to crunch the numbers, since I had been expecting to get a pre-owned vehicle.The next day I decided the deal was too good to pass up, so I called Tony and set up an appointment. I didn't realize that he was coming in on his day off, just to make things more convenient for me. He had everything set up when I got there and I was in and out faster than ever before.I've had my new Pilot for over a week now. I love it. And I'm thankful to Tony and Round Rock Honda for helping me through a difficult situation so painlessly, and giving me a great deal. In a few years we'll need another minivan, and I trust that I'll end up buying my 6th Honda in a row from Tony and Round Rock Honda.

Terry Doan is the best salesman ever! We have been buying...

Terry Doan is the best salesman ever! We have been buying our Hondas from him for many years. It's just like going back to see a friend. Terry listens to what we need, helps us find the perfect car and always helps to get us a great deal. I won't shop at any other car dealer. My son also buys from him and we tell all our friends and co-workers about his excellent service. We are also very pleased with the service department who have taken care of our cars for many years. Whether leasing or buying, Honda Round Rock is the place to go for satisfaction guaranteed! Their website is also the best. It has a great payment estimator so you know what you can afford before you even get to the dealership.

This place overcharges by anywhere from 2 to 3 thousands...

This place overcharges by anywhere from 2 to 3 thousands above Edmunds TMV true market value. You can go 30 mins north or south and save yourself the money. Crooks, even their best price doesn't include destination fee or any xtras. STAY AWAY, SCUMBAGS!

I had visited many dealerships since March of 2010. The...

I had visited many dealerships since March of 2010. The thing I liked the bestabout Honda of Round Rock and Terry is that even though the show room was very busy, each person I talked with made me feel very comfortable and made sure I was getting the CRV that I wanted. The time and paper work was the easiest financing I had everhad at a car dealership and Terry made sure I understood everything concerning the financing and would not let me leave until we went over every every piece of the CRV.I am also impressed with the follow up emails and calls from RR Honda to be sureI am still happy with my car. Absolutely no "buyers remorse" here! And I highly recommend this dealership.

Terry was very friendly. His main concern was to make...

Terry was very friendly. His main concern was to make sure I got the best deal possible and that I was happy with the deal I was getting. He answered every question I asked in regards to car features and what I could expect as far as service from Honda. I would recommend Terry and this Honda dealership to others.

This was the best experience I have had a a dealership....

This was the best experience I have had a a dealership. AJ was friendly and patient with us. He took the time to show us the car and test drive it. The paperwork went quickly and painless. I will definitely recommend AJ and the dealership to anyone looking for a car.

The Ridgeline is the second automobile I have purchased...

The Ridgeline is the second automobile I have purchased from Round Rock Honda. I trust the Honda name. I am treated well, and not harassed by anyone. Shane was very nice and helpful. I would and have referred both Round Rock Honda and Shane to my friends. It is stressful to buy a car and they made it as painless as possible. I love my Honda. It's Honda time!

I have leased my last three cars from here. Sam Stipe was...

I have leased my last three cars from here. Sam Stipe was the best salesman I have dealt with at this dealership. I would send and will send anyone looking for a new car to him. Classic will always have my business, at least as long I am in the area.

Samuel Stipe made the purchase of a used Toyota...

Samuel Stipe made the purchase of a used Toyota Highlander a pleasant and non-hassle experience. Sam was friendly, knowledgable and went the "extra-mile" to see that we drove home in the Highlander on New Years Eve 2009. What began as a search for a new vehicle (after being in an MVA 19 December)became a chance for us to have a larger vehicle that we were able to pay for on the spot. Round Rock Honda is a credit to the auto sales community, as well as for ordering parts needed to personalize our Highlander. Good on you people!

We have brought two cars from Dealership and, in both...

We have brought two cars from Dealership and, in both cases, from start to finish nothing but great and friendly service. Our salesperson in both cases was Samuel Stipe, who is not only very competent but also has a great rappart with people. The paper work was handled in a timely fashion and we were on my way. We will most certainly be back for regular maintaince and repairs at this dealership.

I had the opportunity to work with Sam over the course of...

I had the opportunity to work with Sam over the course of three weeks and he was very patient with me. I appreciated him following up with me and understanding that as this was my first car purchase I need to take my time. In addition this was my first manual transmission and he even helped teach me how to drive the car and was not focused solely on making the sale. I felt comfortable working out the pricing with him and was very happy that he found a new car for me in a matter of days versus a couple of months. I would recommend Sam to anyone looking for a new car.

From the moment I set foot in RR Honda to the time I...

From the moment I set foot in RR Honda to the time I left, RR Honda made me feel that "MY" best interest was their top priority. When I drove off the lot, i knew I was given a deal that met my needs, not someone else's pocket book. It was a hassle free experience for the vehicle I went to buy. One can only appreciate friendly customer service when going to a car dealership and this is exactly what I found at RR Honda. The name "Honda" speaks for it self and I know I have the best quality vehicle on the road today. Before I signed at RR Honda, I shopped other near by Honda dealers and not one of them couldn't match or come close to the price I paid. I can't say enough great things about my overall experience at RR Honda. Simply put, "RR Honda / Sam Stipe did everything right". I will be back, that's for sure! Thank you RR Honda & Sam Stipe.

Sam was very thorough in explaining the features of the...

Sam was very thorough in explaining the features of the Honca CR-V and explained the available accessories. Sam also took the time to take me through the repair facility to see the quality of work that was performed.There was no pressure to have any additional accessories added. When we did want to add accessories after the sale, Sam took extra time to expedite the installation. Round Rock Honda also provided a complimentary use of a car during the installation.

I was referred to Mr. Stipe by a dear friend who was a...

I was referred to Mr. Stipe by a dear friend who was a customer of Mr.Stipe. I was conferring with this friend after a disappointing encounter at the local east Texas dealership.The local dealership in Tyler did not seem interested in making a sale and were not helpful. I was urged to contact Mr. Stipe by telephone and I am glad I did. He was very helpful, knowledgeable and eager to provide the assistance I needed to purchase the Honda of my choice. I was not dissapointed to drive 4 hours and meet this young man. He went over every detail about this vehicle and provided my wife and I with the best car sales experience we have encountered in 30 years of marriage. I have always dreaded dealing with car salesman, but I would go back to Mr.Stipe in a heartbeat and would gladly recommend him. If he ever leaves this dealership,I hope I find out where he moves to!!!

We had a great experience at Round Rock Honda. Tony was...

We had a great experience at Round Rock Honda. Tony was very knowledgeable and was able to answer all of our questions. He made our car buying experience as easy as possible. We were able to get the exact car we wanted at a good price. Everyone at the dealership was very nice and not pushy at all. I would definitely tell my family and friends to see Tony at Round Rock Honda, and I would buy another car from them in the future.

Sam was great answered all of our questions and stayed...

Sam was great answered all of our questions and stayed late to get everything done. I was very happy with the experience and would recommend him and the dealership for anyone looking for a new honda. The only thing that would have helped was info about current auto insurance covering a new auto for 10 days

Most importantly, Sam Stipe offered us a price that beat...

Most importantly, Sam Stipe offered us a price that beat what other dealerships offered easily. We stopped by a couple of dealerships before we went to Round Rock Honda and had the prices other dealership offered. Sam just asked us to show him the prices and negotiated with the manager for us and came back with a price lower than any of them. Another thing is that we are not native speaker and are not good in English, so sometimes Sam needs to explain the same thing over and over again, but Sam is very patient doing this. Sam is very responsible, since he would call us back whenever he missed our call even after we got our car. I will recommend my friends in TX to buy a car from Sam Stipe and I am more than happy to recommend any of you seeing my comments.

We purchased several autos from Sam over the last year or...

We purchased several autos from Sam over the last year or so. The experience was very positive, and we'd gladly work with and recommend Sam again for future purchasing needs. We also use the dealership for all service, and similarly, they've been excellent in doing quality work at a fair price.

Terry Doan was wonderful to work with. He was friendly...

Terry Doan was wonderful to work with. He was friendly and professional. He was knowledgeable about Honda's products and features, and was very enthuiastic about Hondas. He was encouraging, but did not make me feel rushed or pressured. I would definitely buy from him again and I will recommend him to family and friends.

Bill worked with us for 3 days and was alway ready to...

Bill worked with us for 3 days and was alway ready to give or get an answer for all of our questions. We looked at the Accord LX and settled on the EX. We also settled on an extended warranty that was the right price for us. Even though my wife can be a difficult negotiator at times we left feeling like friends. I would recommend Round Rock Honda to any one and recommend Honda also.

I have purchased three hondas and working with Bobby...

I have purchased three hondas and working with Bobby Washington was by far the most exceptional. Bobby's showed so much professionalism. I will absolutely mention all that I know looking to purchase a new vehicle to visit him at Round Rock Honda. Bobby was very keen to my needs and worked with me to get the right car for me. I ended up with a beautiful 2010 Honda Accord Coupe that couldnt be more fun to drive. Another gentlemen by the name of Alex also was great! As a team they made the whole process of purchasing my car fun, and quite an enjoyable experience. Hold onto these guys they are really GREAT!

I can never say enough to emphasize how fabulous Rock...

I can never say enough to emphasize how fabulous Rock Rock Toyota Is!!! It isn't really just Toyota but Honda as well. WE love Manual so much he sold us a Toyota this time ... yep we stole him. All I can say is making this deal has taken Christopher 3 years and finally with understanding, patience and just being a wonderful person Manual & Christopher finally found a car that suited him. It was a long 3 years with the car he had falling apart but he finally parted with it. Yes 3 years with Manual not giving up, not harassing but just being kind and following up letting him know he is there when he is ready! This is a trait you don't find in most car salesman and I want everyone to know how happy I have been with the service I have received from "Manual". After 2 cars and having 4 family members plus friends buy this is truly a family dealership. Super excited to have another Toyota (I have a 1997 4 Runner) (and a 2008 Honda Civic..) Thank you "MANUAL" (AKA MANNY) "ROUND ROCK HONDA/TOYOTA SALES" for continuing to treat me and my family like we belong and our business is appreciated! I don't drive 65+ miles for nothing!

My husband and I were welcomed from the moment we arrived...

My husband and I were welcomed from the moment we arrived by all staff members. Our sales rep, Sophia was friendly, fun and took customer service to a whole new level. We purchased a vehicle from RR Honda several years ago and have since referred family and friends to Sophia. When we arrived, we were impressed at how friendly and upbeat the entire staff was. We told Sophia what we were looking for. She checked the inventory and took us out. It was another hot day in Texas so Sophia took the time to start the cars that we were interested in looking at so that the cars would cool down before we test drove them. Sophia was so knowledgeable about the cars and was able to answer all of our questions. Upon making our selection to proceed with the purchase. We were very please with the outcome of the price negotiation. Management worked with us to deliver a fair and reasonable price without a hassle. We arrived at the dealership fairly late but we never felt rushed. Tom was the business manager that took care of our financing needs. The interest rate was awesome and much better than we expected. We ran into an insurance issue towards the end of the deal. Tom offered suggestions and patiently helped us work through it. This was really the best car buying experience we've had. We really liked how the entire staff worked so well together. It was obvious that customer service is RR Honda's number 1 priority.

Great Business...Quality Service and patience.

Great Business...Quality Service and patience.

I have had two new car lease experiences with Bobby and...

I have had two new car lease experiences with Bobby and found him to be most friendly, courteous, and knowledgeable of the product. I would recommend Round Rock Honda and Bobby to my friends. My wife and I both were satisfied with our 2007 Accord EX/L and our 2010 Crosstour. Service Dept. is A/OK.A. Yaeger

Excellent experience. Not pushy at all. Knew what I...

Excellent experience. Not pushy at all. Knew what I wanted when I arrived at the dealership and left the dealership with exactly that! Liked the menu style list of accessories that I had to choose from including the prices of each. Sam listened to what I wanted and did not try to push me into anything I did not want to have added to my car. No strong arm tactics as I have had with other dealerships. Very friendly, honest, and professional. Extremely satisfied with my purchase. Will recommend this dealership to all!

We were greated with smiles & helping hands as we walked...

We were greated with smiles & helping hands as we walked into Honda. From the time we test drove cars, discussed price, & finalized paperwork, Sam was great! I could tell Sam wanted to make sure we left happy & we did!Signed,Happy Honda Owner

When my son & I walked into the dealership, we were very...

When my son & I walked into the dealership, we were very limited on time, as I was just visiting in the area & my son had to be at work in 2 hours. I was leving to go home early the next morning, & had just decided I wanted to buy a new car the night before, wanting my son to go along. So, we were on a mission & in a rush!We were greeted at the door by Bobby Washington, who listened to my needs & returned with exactly the car I had dreamed of having--color and all. One short test drive, with Bobby along to answer questions, & I was sold. I got the price I had hoped for & everything was a done deal in less than an hour Wow! Need I say more? Except to say, Bobby moved quickly, but insisted on explaining all the new things on the car I was totally unfamiliar with, making me a more confident, safe driver on my way home to "show off" my new Honda!

Greta experience from the minute I walked in to the...

Greta experience from the minute I walked in to the minute I drove away. Very willing to work on the price to make it fit and the service during and after the sale is first rate. Pamela Luong was very friendly, very attentive, and very knowledgeable. The business manager was also very friendly and honest, and the sales the manager PJ Shelley was also very willing to earn my business and work with my financial parameters to make this fit my budget. Awesome experience!!!

Tony Dismute was the most excellent sale person. He knows...

Tony Dismute was the most excellent sale person. He knows the job very well. He is a honest person i have ever known. I appreciate anything he did for me. He gets everything gone. i will recommend all of my friend go see him. I love my experiment.

I was very impressed with this dealership! Tony...

I was very impressed with this dealership!Tony Dismute was excellent to work with at this dealership. This was the fastest that I have ever purchased a vehicle and the entire dealership was very friendly and great to work with. The follow-up since purchasing my Honda Fit has been fantastic.

We wasted our time going doing online research through...

We wasted our time going doing online research through the website and using the Black Book trade appraisal tool which is apparently endorsed by the dealership because they provide a link and send the appraisal report to the dealership upon completion. Although the report says they price may fluctuate based on the vehicle condition or the current market rates, we were seriously low-balled because the dealership felt they couldn't sell our vehicle on their lot (a Chevy Tahoe). That has nothing to do with either the condition of our vehicle nor the market value of it. In addition to that, after driving 45 minutes each way, the moment we walked into the dealership, someone else was test driving and ultimately purchased the only vehicle we wanted. When asked about finding another, we were told it would require a deposit!?!? Are you joking? A deposit for something I can do myself? In addition, during the initial phone call with the salesman, he told us he could sell the vehicle for a whopping $550 less than MSRP. That's a pretty sad "clearance" sale if that's the most you can come off the MSRP for last year's model. I received an email from another salesman after completing the vehicle appraisal that happened to contain a quote for the vehicle we wanted and it was apparently already less if you purchased from him instead.

The Sales Representative was knowledgeable, completely...

The Sales Representative was knowledgeable, completely responsive to our needs made an extra effort to locate and test drive a series of models,thus saving us time and frustration. Sam is bright and personable and made for a smooth buying experience.

Both Sam and Bill were very helpful and accommodating...

Both Sam and Bill were very helpful and accommodating with my new Honda Fit purchase. I left with the car I wanted with no compromises at a price that was within my budget, and am very satisfied with the service I received on both the sales and financing ends.

We needed a new vehicle because our old one was totaled...

We needed a new vehicle because our old one was totaled during an accident. We had already owned two Hondas which were very reliable so we decided to buy another Honda. We first stopped at Round Rock Honda thinking we probably will go to the other two dealers as well to find a good deal. In the showroom we met sales person Terry Doan who was very warm and genuine. After Terry learned about our accident and that we preferred an SUV he gave us a thorough introduction of all the safety features the new CR-V model has. Then he was very patient with us for test drive and color selection. Terry didn't push for up-sells and gave us a good price. The paperwork was fast and we were on our way back with our new CR-V in less than two hours! Now, one and half year later, we are still enjoying our CR-V very much. My wife drives it to work and I drive it during weekends for shopping etc. The drive is always smooth and the maintenance services at Classic Honda couldn't be better. We owe our great buying and owner experience to Classic Honda and Terry. We will definitely go back to Terry again if we ever need another vehicle.

I have bought three new cars from Round Rock...

I have bought three new cars from Round Rock Honda/Toyota/ and GMC. I have always been treated in a courteous, professional manner, not only by the sales and finance departments, but every employee that has helped me, either in person or over the phone. I researched my purchases well before going to the dealership. Manuel Valdez facillitated two of the sales and financing with fair and competative prices and interst rates. I have been so impressed with the Roundrock Auto Group team that I have refered several friends and family, who have also bought their new cars from Mr. Valdez. He even took time out of his busy day to take a friend of mine for a test drive in a car that she had told him she had no intention of buying, but thought that is would be fun to drive. Yes, I highly recommend Round Rock Honda to anyone looking to buy a new car in a friendly, professional environment.

We walked into Round Rock Honda at 5:50, ten minutes...

We walked into Round Rock Honda at 5:50, ten minutes before closing. Terry offered to help us and walked us around the lot and I found a car I liked. It was past 6:00 now but he offered us to take a drive to see if we liked it so we could think about it. He said he would be in the office in the morning and just to come in and he would help us with the car we wanted. When we arrived he let us take another test drive and asked if we had made a decision and we had. It only took two visits to his supervisor to confirm the pricing we wanted, this was about 10-15 minutes. He then offered us some food they had since it was the 4th of July holiday while we waited for the paperwork to be put together. Bill Owens walked us through all the warranty options and then finalized all the paperwork which also took around 10-20 minutes. Terry then walked us around and showed us the service area. He then went over all the books he gave us and then answered any questions we had about the options on the vehicle and how they worked. I had a very nice experience and I am very happy with my car.Thank you,Jennifer

Dear Round Rock Honda: I appreciate the the deal!!...

Dear Round Rock Honda: I appreciate the the deal!! I love my new civic!! Me and my family are pleased with the courtesy, respect, promptness, professionalism and patience that we received during the purchase. Thank you so much for the military veteran discount. A special thanks to Mrs Sophia.... you made my first new vehicle purchase comfortable and pleasant. thanks - kelly family

We were relocating from San Jose to Austin and I did not...

We were relocating from San Jose to Austin and I did not know any Honda dealer in Austin. I contacted several dealers and Steve from Roundrock answered most professionally and promptly. We had several email exchanges and he took time to understand our requirements and provided me with the most detailed quotes and answered all my questions with utmost sincerity and honesty. He personally picked me up from the Airport and then at the dealer the paper work process went smoothly. As a person I found Steve friendly, professional, courteous and not pushy like other car sales man I met before. I also had invited one my friend to be with me during the process and he was so impressed by Steve's professionalism that he purchased another Honda from him the very next day. I would higly recommend Roundrock honda and particularly Steve. I wish him all the best in his career.

Martin was such an incredible salesman and representation...

Martin was such an incredible salesman and representation of Honda. I was searching for cars for a while and he was the most patient, caring, and understanding salesman I came across. I could tell he cared about what I wanted and he did not have a separate agenda. He listened and followed through with everything. My experience couldn't have been better. Thank you.

I have always used this Dealership because of the...

I have always used this Dealership because of the excellent service. Great people great service. I live in San Antonio, Texas, but if possible will drive to Round Rock and have my car serviced. Never a long wait and as I said before, excellent service.

Both employees I worked with were very attentive to my...

Both employees I worked with were very attentive to my questions and needs. They provided helpful, sincere advice and information about my car that I really appreciated. I had originally gone to a different dealership that offered a cheaper price for my vehicle, but the salesperson kept providing contradictory and confusing information about the features I wanted and kept pushing me towards a vehicle that did not have the features I wanted. That bad experience led me to Round Rock Honda where although the price was slightly higher, it was well worth it for the great customer service I got. I know I got a great car and I was very happy with my experience with Paul and Bill. They made my first car buying experience great! They were able to find a vehicle with my specifications very quickly, taught me everything I need to know and emphasized that they would be available for additional questions/help if I ever need it in the future. I'd definitely recommend them!

Round Rock Honda is the Best! I have been buying cars...

Round Rock Honda is the Best! I have been buying cars there for almost ten years and consistently they deliver great customer service. The people are great, service is outstanding and it's no mystery why they have received highest awards from Honda. Keep in mind that the awards are primarily based on the feedback of the customers. You will find their prices to be very competitive (always lowest price on my three cars)and the service is out of this world. Yes the service is also very competitive but where they separate themselves from many service departments is that they are very honest and reliable. No surprises that majority of their staff has been there as long as I have been doing business at Classic/Round Rock Honda. Before buying anywhere else, do yourself a favor and check them out for across the board competitiveness, reliability, quality, honesty and knowledge for taking care of your vehicle. Tell Curtis, Vihn, David C. and the Service Dept.....Kevin highly recommends your dealership!!Kevin

I started working with Sophia a month before I closed on...

I started working with Sophia a month before I closed on my home. She was very polite and showed a great deal of patience with me. I was skeptical about making my purchase at Round Rock Honda; however, Sophia changed my entire out look of the dealership with her professionalism and determination to assure I got the best deal and the car I wanted. Prior to my purchsse I ran out and bought another car that I was extremely unhappy with it and Sophia continued to call me to check on me. I explained my situation to her and two days later I was driving my 2010 Accord with no money down and very reasonable payment considering the circumstances. Thanks Sophia for your hard work and dedication. Proud Honda Owner,Latasha

The customer service was absolutely top notch. I...

The customer service was absolutely top notch. I generally dislike the car buying process, but my Salesperson Terry, his manager and Bill the finance guy, made the process smooth and easy. Terry listened to me and helped me choose the car that best met my needs and yet still fit within my budget. He went out of his way to ensure I received the best price possible and he wasn't satisfied until I found the perfect vehicle. These guys really get it! They care about the customer and look to create a long term relationship, not just a quick sale to fatten their commission checks. Because of all of these things, I will be shopping here again when I next need a new car, and I'm recommending Terry and the Round Rock Honda team to all of my friends and family.

Because the customer service was exceptional and my...

Because the customer service was exceptional and my salesperson was very in touch with the things I, was looking for in a car anf he made sure that I received everything I wanted at a good price. I would defintley recommend this dealer and the salesperson to all my friends who are looking to purchase a new vehicle.

Always a pleasure working with terry foam and sales staff...

Always a pleasure working with terry foam and sales staff at round rock Honda. Friendly laid back armosphere and no hassle attitude made my purchase easy. After the sale service was convenient and unobtrusive. Highly recommend terry for friends family and future purchases.

I was pleased with the people and Sophia's service. I...

I was pleased with the people and Sophia's service. I gave the overall experience a 4 because it took us awhile to reach an agreement, and even after that point, I was unable to budge them on the price of the vehicle. We negotiated my trade in to an acceptable value, but that was about as far as we got. I'm happy with my Honda and I feel ok about the price. The service was fine, and the people were friendly (other than when they seemed a bit frustrated by my bargaining).

My car was totaled two summers ago, and I had no choice...

My car was totaled two summers ago, and I had no choice but to replace it. A trusted co-worker of mine heard that I was in the market for a new car and recommended I meet with Matt. She and her husband had bought all their vehicles from him, and they trusted him. Im so glad I listened to my co-worker. Matt was knowledgeable and honest with me. I never felt like he was trying to hard sell me. He answered all my questions and gave me the information I needed and then backed off. When I came in to purchase my car the process was quick!

This has been the best dealership ever! I couldn't find...

This has been the best dealership ever! I couldn't find better service anywhere! I want to make sure Round Rock Honda is recognized for the way they treat customers like family! Manual and Christy have always treated me like someone special and like my business really mattered. Even though I don't have a ton of money my business to them is still just as important as someone that walks off the street with a bag of cash. I could write a book on the kindness the employees at Round Rock Honda have shown for me. I bought 2 Honda's since 2005 and am looking to possibly buy my 3rd. I live over 70 + miles from the dealership and Manual took his personal time to drive up to my place of business for me to sign paperwork because he knew I couldn't get off and get to the dealership in time. I wouldn't find another dealer that would do that. They were highly recommended to me and I will highly recommend them to all of my family and friends. I have sent 5 people over that have bought cars in the last year and half and they all say the same thing. They have never found a place that isn't pushy and that truly cared for the customer and the best interest for the customer. How many people would help you to fit your budget instead of forcing a car you can't afford on you! They have bent over backward to make sure everything I needed was done and have made every experience a pleasant one. I feel like my business is valued and I drive an hour and half for all of my service because of this!

This review is only for Mr. David Carruthers and not any...

This review is only for Mr. David Carruthers and not any other sales professionals at the dealership. David is honest and hardworking. He quoted me a good price, explained everything about the car, and complied with all my reqeusts for the delivery of the car. I am a picky consumer and went to the dealership multiple times to check out the car, test drive, and ask questions. David provided great service each and every time I visisted. He was never impatient and never pushy. I would buy another car from David, and I would recommend him to all my friends and family.

I had a very nice experience in purchasing my vehicle at...

I had a very nice experience in purchasing my vehicle at Round Rock Honda, and my salesman Bobby Washington was excellent! He get's 5 stars in my book. He wasn't pushy and pretty much let me take my time and it was a hassle free experience. Best I have ever had. I would recommend Bobby Washington and Round Rock Honda to anyone I know looking to purchas a vehicle. Thanks again! It was a pleasure doing business with you! Till next time I purchase.......keep on being GREAT!!!Denise Brock

We were in and out as quickly as possible with our new...

We were in and out as quickly as possible with our new car on an extremely busy day. That was the highight of our experience. Staff was very friendly and attentive to our needs. Our main purpose for coming in was the "Cash for Clunker" deal. We didn't qualify for that deal but we are very, very happy with our Honda Civic.

I am 80 years old, have bought a lot of cars over the...

I am 80 years old, have bought a lot of cars over the years, and I must say that this was the most pleasant and enjoyable Car Shopping experience I have ever had.Evryone I dealt with was friendly, courteous and very helpful - there was no hassle, no pressure, and no "back and forth" between the Sales Rep and the Manager(s) which I had come to expect from previous experiences (and which certainly irritated me). I must commend Bobby Washinton for the way he handled the situation for the first contact until the deal was completed. He followed up after the sale, and occasionaly stays in touch which I appreciate - he truly makes me feel like they appreciated my business. Curtis Salter, the GM and Bill Owens, the finance manager could not have been more helpful. I thank them all for making this a very enjoyable experience.Sincerely,Donald R. Stiver

Very friendly and professional dealership. Everyone was...

Very friendly and professional dealership. Everyone was very helpful and we were in and out with our new CRV in no time. We have used this dealership for awhile now for service on our Civic but I would also recommend RoundRock Honda for your new car purchase as well.

In my opinion, Round Rock Honda is an exemplary...

In my opinion, Round Rock Honda is an exemplary Dealership. No car is of much value, unless Competent Service is readily available, RR Honda provides quality serviice at reasonable prices. After each service, someone from that department goes over the service invoice with you, explaining what service was provided and the charge. Should the customer have any questions, the service persons listens attentively and provides you with a godd answer. Serveral times we have had questions and "Josh" has come from service and answered to our complete satisfaction. The "Service" is always thourough and to our satisfaction.Walking into "Honda" is always pleasant. As you enter the front door, you are frequently greeted by a lady by the name of Robbie Travis. She frequently calls you by name and listens as the customer explains their needs. She is a true "Greeter" and starts you off on a good footing. Additionally, Mr. Cutis Salter, the General Manager, offers a friendly greeting. Mr. Salter does a good job as the General Manager.We have never left this agency, withou feeling ver confident of our business dealing. Whenever we need a different or newer vehicle, our first thought is,"What will David Carruthers at Round Rock Auto have to offer. It is always a pleasue to recommend David to other propective customers.Our attitude is that automobile dealerships are there to make a living for the employees and the business owner. We always feel that we have ben dealt with in an honest and fair manner.

I absolutely love my new 2010 Honda Fit! I bought it...

I absolutely love my new 2010 Honda Fit! I bought it December 22, 2009 and have had nothing but great times since. Coming from a Mini, I was unsure if I would find the car exciting, but it's great! Also, my salesman is very responsive: Martin Gracia has helped me understand the data package and how to hook up my Ipod. He returns calls promptly. I cannot imagine being happier with a new car!Let me also mention some of the features I like that give this car an all around "5". The seats are very comfortable. The car, a black with blue specs, does not show stains (there aren't any yet!) and a roller quickly picks up hair from my poodle. This car is really peppy as well. You can pull out in traffic and feel safe. I call my car "Christmas" because I got it in December; it's bright red, and it's the best gift I could have given myself!

Round Rock Honda is very easy to work with. No high...

Round Rock Honda is very easy to work with. No high pressure sales or game playing. We found them to be very frank and professional in presenting the car's features and negotiating the deal. Our salesman spent a great amount of time addressing our concerns and showing us various models of the vehicle we were interested in. Our Honda has run perfectly and we are very satisfied with our purchase. We highly recommend this dealership.

Great experience working with Bobby and the rest of the...

Great experience working with Bobby and the rest of the Honda Auto group with getting my new 2010 Honda Insight. I love my car! I would recommend Round Rock Honda to anyone wanting to buy a new or used car. Thank you again Bobby Washington and the rest of the Round Rock Auto Group!

Round Rock Honda is a good dealership, but our salesman,...

Round Rock Honda is a good dealership, but our salesman, Bobby Washington, was the deal closer. He made everything go so smoothly for us. He let us come back multiple times and ask questions. He didn't pressure us, but he made everything work. The quality of Hondas speak for themselves, so we were looking for a way to purchase one without breaking the bank or feeling hassled. We got that. The financing deal was great, and the person who helped us with all the paperwork (can't remember the name) was very professional and helpful. This has been a good experience for us.

My wife and I found Bobby Washington to be professional...

My wife and I found Bobby Washington to be professional in his attire, demeanor and technical knowledge of features on the car. We were especially pleased that we did not experience any of the typical car sales techniques that so frustrate people and compromise the buying experience. We had done our research on pricing, features and incentives and were very pleased that Bobby got to the bottom line price point so quickly after we made it clear that he should consider us serious buyers of a top-of-the-line CRV and that we were paying cash. He went out of his way to find us the exact model and color we wanted, having to ultimately acquire the vehicle from another dealership. Overall, the process was very smooth and cordial...definitely a good experience. Bobby will be the first person I call if we are in the market for another Honda.

Let me first say that I am a proud repeat customer of...

Let me first say that I am a proud repeat customer of this dealership back when it was know as Classic Honda. Here we are sixteen years later and still from the time my wife and I walked in what is now known as Round Rock Honda I still felt that same welcoming feeling. We was greeted by salesman Bobby Washington who I could tell would just the kind of salesman we were hoping to encounter. Bobby is truly an asset to the Honda Brand name and really represents what Honda is all about and that is Quality! Everything about our dealings with him was truly a positive experience. He is not pushy in any way and not once did he appear to be dishonest. We felt that we got the best deal not only on our new Civic but also on our trade in. We spent very little time negotiating on both and overall had a great experience. My wife is loving ever minute spent in her new car and is amazed at how far civics have come since purchasing our first civic 16 years ago. Thanks Round Rock Honda and most of all thanks to Bobby Washington.

Bobby was very friendly and helpful. This was our first...

Bobby was very friendly and helpful. This was our first lease and first Honda. He knew the answers to all our questions and helped make the process a good one. He made us feel like he really cared about our business. I would recommend him and this dealership.

I had a great experience at Round Rock Honda. The sales...

I had a great experience at Round Rock Honda. The sales team worked really hard to make sure that I was satisfied with everything about the process. Bobby took the time to explain all the steps of buying a car and maintaining a car. Something I had never been informed of prior to buying my Honda. I know that I will recommend Round Rock Honda to any friends that are looking at buying a new car.

Excellent customer service. Everyone at this dealership...

Excellent customer service. Everyone at this dealership is very professional. I cannot say enough about how well they treat their customers. This would be the only dealership I would recommend to anyone in the Round Rock and Austin Area. If you are buying a car you will get an honest and fair price. No hassle shopping and no pressure. If you are taking your car in for service you will be treated an a member of the family. This is just a great place to do business with and they are loyal to their customers.

I have purchased 6 cars from Matt Alpers over the years...

I have purchased 6 cars from Matt Alpers over the years and am planning another within the next month or so. Honda Element, Civic, 2 Accords, Toyota Tundra and a used Hyundai. Matt listens and is not pushy. He appreciates our loyalty to his dealership and has done well on pricing. He is more like a friend than a car salesman.

Kelly Moss has been taking care of me and my car needs...

Kelly Moss has been taking care of me and my car needs for several years. She is simply wonderful. She found Matt Alpers for me when I decided to buy a new car and made sure that I was well taken care of whenever I brought in my 1999 CRV over the 10 years I owned it. She is just an incredible young woman. Matt is a very honest, calm, and caring salesperson. He didn't push me to buy quickly, was honest with me about my new Honda Insight...which I love...and is just a good guy...good natured and straightforward. I love RR Honda. I am probably moving out of the area and will miss you all. Best, K. Juhl

Curtis is a great guy to work with. He is all about...

Curtis is a great guy to work with. He is all about relationships and making you happy. He is very easy to deal with and very easy going. A real no-pressure kind of a guy. He will do all in his power to make you a happy buyer. Once you meet Curtis and he helps you get what you want the very first time you will never want to buy a car anywhere else again. I have been dealing personally with Curtis for many years now and my car of choice is the Honda Pilot. You can always count on getting the most for your trade with Curtis and I always leave happy after every deal which is usually every other year.

We bought two cars from Matt Alpers and had fabulous...

We bought two cars from Matt Alpers and had fabulous experiences both times. Matt is informative, honest, pleasant, and very knowledgeable. He explains the process and educates you about the different vehicles, all with a no-pressure approach. After the sale, Matt follows up to ensure your satisfaction. We cannot imagine a more positive experience with a vehicle purchase. We recommend Matt to our family and friends and will purchase our next vehicle from Matt Alpers. Thank you Matt Alpers for making car buying such a fun and pleasant experience.

My household has purchased many I believe the total is...

My household has purchased many I believe the total is somewhere between 15-20 vehicles from Jacque in the past 15 yrs -- she is by far the most outstanding most valuable associate that your dealership has. Living in Houston and purchasing a car in Austin says something about her...she is true to what she believes in and has always been an advocate for her customers.