Ross Downing Buick GMC Cadillac

Good Cars..Bad Service

Slowest dealership I'very ever been too, and that's saying a lot. I liked at first that they were not persistent and pushy. However, that rolled over into "give me one minute"....and 2 hours pass by! They knew little about their vehicles and even less about customer service. Will NOT be buying another vehicle from them.

Service

Everyone there always wonderful They always work with my schedule Very nice and helpful

Great experience

Tyler Elliot was great, good salesman. Knows how to take care of his customers. Overall great experience down to the finance guy. Will recommend to friends and family.

2016 Buick Enclave Purchase

Very courteous and knowlegable staff. Addressed every aspect necessary to finalize deal without any hazzle. Would recommend to my friends and family!

Repairs for shuddering

Problem was diagnosed quickly, parts ordered, and appointment scheduled. Work on the truck was done in a timely manner and the problem was resolved. Staff kept me up to date on progress as I waited for the work to be completed. Friendly and attentive staff. I was very pleased with the Service department.

Best Sales Experience

My Salesman, James Davidson made this experience so seamless. The process from beginning to end was efficient with no hassles. Ross Downing rolled out the red carpet for me like you would expect a Cadillac dealer to do for its customers - very impressed!!! James is so laid back, yet extremely knowledgeable about all of his products and his customer's needs. I recommend him and Ross Downing to all of my family and friends!

Great Dealership

I contacted Ross Downing In reference to a specific model GMC. Salesman Jack Starkey contacted me and provided all of the information I requested. I didn't make an appointment but when I arrived I asked for Jack. He showed me the vehicle I asked to see and was very informative but not pushy. This is the first vehicle I purchased at Ross Downing but I look forward to doing business at Ross Downing for my future vehicles.

Awesome place to buy a GMC Seirra SLT truck.

I've been shopping for a certain truck for a great price for about a year. They had the truck in stock, I told them what I wanted to pay and was offered a great deal. Chris, James, Jack, and Jimmy were all very helpful and professional. I would recommend them to anyone in the market for a vehicle.

Wonderful experience!!!!

Jayson Bernius was a pleasure to deal with. The staff at Ross Downing were really great! A special thank you to Mike Terry. He knew we were looking for a certain type of truck . It was a perfect match!! I was so impressed with everyone at Ross Downing! My neighbor drove the truck and wanted one. I sent him to Jason and he bought one the next day!! Thank you James Chustz!!

Great buying experience

We shopped two other dealerships before buying from Ross Downing. We got the best deal and were treated the best at Ross Downing. The price advertised is really the price before tax and title, no hidden fees. I have already recommended Ross Downing to my friends and family.

Excellent

Excellent service all around. The buying process was very quick and easy, due to really good customer service from top to bottom

New Truck

Rudy, is a pleasure to work with. helpful, responsive to questions and quick to provide call back and follow up. At no time did I feel pressured to make a purchase. Jimmy, the business manager was able to save me money going thru my own bank to get a better rate. I felt like the Ross Downing team had my best interest in mind helping to get the truck I wanted at the best deal posible! Many Thanks and I'm really pleased with my new truck.

service was good and the people wheremfriendly

did what i ask to be done in a timely manner had and did it well the people there are very

great service clean facilitie

Staff was friendly quick not wasting my time by playing those little games were they want you to wait hours then take some crazy deal

Best price.. Very professional.. Knowledgeable..

Ross Downing GMC was the best dealership that I have purchased from. My salesman, John was very professional and knowledgeable about the truck of my dreams. I would definitely buy from there again and I recommend anyone looking for a GM product to let that be the first stop! And I must add that they had the lowest priced vehicles within a 500 mile radius from my house!

Excellent Service

I was told the work would take about 3 hours and it was right at 3 hours. Pleasantly surprised. Everyone was courteous and friendly.

Great Service

The service that I received was excellent. The Salesperson Ms Bree Dixon was very professional. I would reccomend Ross Downing Cadillac to my family and friends. Great service. Clean facilities. Great experience.

GMC yukon

:) that is all i want to say, i dont have twenty words why do you make us have twenty words?

GREAT SERVICE

EXCELENT EXPERIENCE,PROFESSIONAL AND FRIENDLY SALES AND FINANCIAL STAFF.I WILL RECOMMEND ROSS DOWNING GMC TO FRIENDS AND FAMILY. JAMES DAVIDSON EXCELENT SALESMAN

Great service department

The service department at Ross Downing Cadillac in Hammond was great! Everyone was friendly and helpful. I had only a minimum wait time.

Great service Friendly staff

Always accommodating to my schedule . I vehicle if I need one. They truly are a team group of employees. They rely on each other as special services experience

Ross Downing

It was great to just walk in an everything was ready to sign and over with. It didn't take all day. Sales man and manager where great to work with.

1st Class Service!!!

1st Class Service!!! My Salesman always takes care of me from the time I purchase my vehicle to when it needs service or when I have the smallest question. I wouldn't buy from any other Salesman or any other dealership!

friendly

Had a recall in mail when set up appointment there were 2 recalls fast and friendly service called me when they were done

Repair

Ross downing resolved my issue very professional and effectively with little waiting time. They were also thoughtful about my issue

exceptional team

I received excellent service on my previous purchase,so I decided to trade up and got a very good deal. The salesman even picked the vehicle up from the rail yard insuring my wife received it for Christmas. I can't express the value of that kind of service.

Great salesman after the sale

I give much thanks to my Sales person Mr. James who went above the call to make sure I got what I needed. Thanks so very much.

My first Cadillac!

Rudy is a great salesman; we have used him twice in the last three years. Entire staff is welcoming!!! Once my decision was made to buy the car, everyone pulled together to make sure the rest of the process was done quick and efficient.

Great service

I would really like to thank the sales manager Chris for being so nice and helpful in the purchase of my new Cadillac.

Great dealership, professional staff

This is our third GMC purchased at Ross Downing. Everyone is professional and they work hard to get you the best deal possible.

great service and price

very good everyone was very nice and straight foward. Buying process was very easy and pricing was fair. Nice people to work with.

Ross Downing is the Place to Buy a New Ride

The salesman was very friendly (Kurt Goodwin). He knew we were coming to look at the car so he did his homework to make sure he could answer questions that we might have. The entire experience from everyone else was also easy and friendly.

Great Service

Bri took a lot of time and worked with me. Pleased with the level of service and the vehicle as well.

Great experience in auto buying!

from the time we arrived and were greated by the sales assistant to the time we departed, all of the people involved in making the deal were very curtious. this was the best auto buying exeperience i've had. thanks!

Great company

Very friendly people who are willing to work with you on the price. My salesman chase will be highly recommended to everyone I know looking for a new vehicle

Great service

We received great service from our sales rep Michael Babin. Everything was quick, easy and professional. Overall we are very happy.

Great Service and Buying Experiance!!

Rudy was easy to work and extremely polite. Wasn't your typical pushy salesman. Also the financing department went out of there way to work with my local bank.

outstanding service

Top notch service! Very professional customer service employees who make you feel like they really care about you and want your car to be trouble free when it's serviced.

Fantastic Service

Because of my work schedule, I was unable to set an appt. However, the service technician went above and beyond the call of duty by working through his lunch break in order to get my car serviced quickly. I was extremely grateful for his kindness.

Very pleasant and efficient!!!

My 1st service trip to Ross Downing was a very pleasant and efficient experience!!! Everyone was very nice!! Wild recommend Roos Downing to everyone I know.

great service

my experience with ross downing was wonderful.. its stressful enough to have to go through the car buying experience but Chris Vicknair and Michael Babin made that transition a lot easier for me. They were able to get me right in and out without having to spend the entire day. very straight forward and personable !!!

friendly staff

Good experience and good buying experience. Friendly staff. Good location and hours. Large inventory. Purchased vehicle from Ross Downing before.

Good friendly atmosphere

Good friendly people sales people vary helpful my salesman wasn't pushy he was vary good I would definitely buy from him again this was my second car I bought from him

Satisfied

Thought you crowded me on the trade-in, Otherwise the experience was good. Got a good orientation upon delivery, Settlement process was easy and hassle free.

They worked at your convenience not theirs

fast,easy and honest. They worked at your convenience not theirs, which means they put the customer first. They return my phone call quickly. They still continue to help and answer question days after the sell.

Overall great!

Very fast service. Great process for service. Great loaner vehicle too!Very nice waiting area for kids, big and small alike. Makes the wait seem to fly by.

Always a good experience.

We purchased our last 3 vehicles here, it has always been a positive experience.Thanks, it was a pleasant experience.Susie Ivanyisky

This Dealership Knows How to Deliver

In the past, purchasing a car has usually been a stressful experience. Not this time. John Dudek picked up from my USAA web site search that I was searching for a Lacrosse. He called to say he had good news, having on the floor, a Lacrosse meeting my search criteria for options/packages.I drove over the next day during some extremely stormy weather. John was courteous, knowledgeable, professional and a pleasure to work with! There were no high pressure, arm twisting tactics.Since it was near closing with bad weather continuing, I was assured my name was on the car until we could get back the next day.In addition to being equipped the way I wanted, there was some unexpectedly good discounts, and advertised Black Friday specials. I drove home in a fantastic car, and not stresed, while spending much less than expected.If you like "red carpet" treatment, this dealership delivers!

Friendly, helpful, satisfied, yes would recommend

Mr. James Davidson was very helpful and made my experience purchasing a vehicle much more pleasant than what I am accustom to.I appreciated not having to deal with high pressure sales tactics. Also he focused on making sure I got the truck that I wanted to own not trying to sucker me into getting any truck that he could put me for price X. I would come back in the future to deal with him.

Great service experience

Everyone works together to fix things! Great team that quickly fixed my issues and took the time to go through some areas I was not familiar with.

Problem fixed

Went in without appointment and they fit me in and fixed minor problem with windshield wiper. Need twenty words so that's why I'm typing this.

Great service

As always, excellent service. Everyone was helpful and efficient and friendly. I will definitely go back both for sales and service.

Wonderful fast service

We had a key break for our 2013 Buick Lacrosse and the dealership ordered one and had it programmed in less than 20 minutes after we brought the car in for repairs.

Service dept

Service advisor was extremely helpful, knowledgeable, and courteous. One big cavaot was when sales manager Jay Stricker stopped by and thanked me for being a loyal customer. I was amazed by his professionalizm and the fact he took time out of his day to check on a customer in service. I also need to mention that every time I come in, Scott Cannino is always available and willing to assist in my concerns. Great team at Ross Downing!

2016 Sierra gmc Denali 2500

Good experience and great people. Couldn't be happier with my new truck. Very professional team at Ross downing that puts the customer first.

Great Service

Our experience at Ross Downing was very good! Rudy was a pleasure to work with and so easy to talk to. Even when dealing with the financial aspect, Carey really made everything so simple.

Great Service

James was fantastic. I have already recommended him to other people. Credit dept was also great. Everything was ready when I arrived. It was a great experience.

Service department

Great service and very friendly. They got right on it as soon as i pulled up and they treated me like i was there only customer.

great service

they found out I had a recall and ordered the parts also ordered some molding that had come loose. very polite

EXCELLENT BUYING EXPERIENCE

The entire process was quick and the deal was great! I have already recommended you to several others that will certainly lead to additional business.

Great all around experience.

Everything was great! Great sales team, great finance dept and great coffee. Thanks, the car is so pretty, love it.

Wonderful :)

The staff here are always prompt, courteous and knowledgeable! They greet you upon arrival- with a smile- and take time to resolve issues at hand.

New truck purchase

Salesperson went the extra mile to ensure prompt delivery of my truck. Putting these words in only to satisfy 20 word minimun requirement which I do not agree with

Great service!

You can always count on Ross Downing to provide you with an excellent customer service experience! That is what keeps us coming back, time and again.

great service, friendly staff, clean facility

everyone always friendly to all they deal with, prompt service, clean facility inside & outside, like that they call & remind of appointment

A Happy Customer!!!

This is the fourth Cadillac we have purchased from this dealership. Our experience here has always been great. The staff at Ross Downing Cadillac is top notch. Thanks for a no hassle experience.

wonderful dealership and service

car was ready way before expected. they were able to take care of my car in a lot less time

Great service

Really impressed! Had great service from beginning to end! Salesman had excellent knowledge of vehicles,great attitude and was very patient with me!

purchased on internet and had trade in of porsche

We all know used car dealers. I worked with salesman and used car manager on 2011 certified cad. They kept trying to get me into dealership 90 miles away, but I wanted deal over internet based on my truthfulness.. I presented my car and sent pictures and told them what I wanted and they gave it to me based on their final inspection. They did same with their car and their price subject to my inspection. I got there drove the car and in about 20 mins was signing papers on on my way. Great people to deal with.

Great place to do business,every was courteous and

Everyone was extremely professional,no one played "games" Best buying experience I ever had John Dudack is a valuable asset to your sales staff

No problemo!

Friendly knowledgeable staff, pleasant waiting area and reasonable wait time. I would recommend this to a friend or family member.

Great experience!

It was a great experience all around. James & Tim were excellent! I would highly recommend this dealership to anyone looking for a new vehicle.

Like a walk in the park

Very layed back atmosphere , no pressure to buy , our salesman is very knowledgeable about the vehicles & willing to go the extra mile to make everything go as smooth as possible , I really appreciate that. Oh yea & got a great deal !

buying a vechile

Fast and customer friendly service. The salesperson does not pressure you into buying if you dont see anything you like.

Clean and friendly dealership

Had a very positive experience at Ross Downing. Everyone I talked to from beginning to end were friendly and very helpful. This is my families 5th car to purchase from them. So that says it all I would recommend this dealership to all my friends and family.

Excellent Sales and Service

The sales and service are exceptional at Ross Downing! I've shopped at several local dealerships, and my experience at Ross Downing was worth the drive.

Great everything

Jim Davidson worked really hard at getting me in a new truck and I would buy another one from him he's a great sales man and a good guy. Thanks

Clean, n helpful

the salesman that I spoke to on the phone n ultimately ended up buying from was very helpful, provided me with all the details that I asked for. I assumed that I would be greeted with the same when I visited the lot. My experience when I got to the lot was a bit different. No one greeted me on the lot after I asked for Michael b. He was not in n I received satisfactory service. I was promised gas cards for this but to date have not received. Overall, will do business with them again based on price, helpfulness and pleasant experience in the end. I love my new car.

Awesome Service

Brad, Scott, Joey were awesome. Never experienced a dealership service department so concerned about customer satisfaction. They truly worked as a professional and knowledgeable team. Turnaround on time was as promised and fully explained all the work performed.

Great service!

I have had nothing but great experiences with both the sales and service departments at Ross Downing Buick GMC Cadillac. My recent service experience was by appointment while I waited for the vehicle. They were ready for me when I arrived and got me in and out quickly. The service department staff are very professional and courteous.

Very convenient!

It was very easy to set up a service appointment and get it scheduled for a convenient time. They gave me a ride back to work and again back to pick up my vehicle. Couldn't have been easier!

Great, friendly, knowledgeable service department

Earl is awesome to work with. He explains everything to you thoroughly on not only what has been maintenanced on your vehicle but also what you can to do on your own to keep your vehicle running at it's maximum performance. I could not ask for a better person to work with. Thank you, Scarlett Schliegelmeyer

Danny Martin

You Guys are Awesome everyone went out of their way to help way for me and answer all my questions .I will be back !The Ross Team should be a model for other dealerships .

Great Service

I am very satisfied with the Sales representative who did an excellent job explaining the type of car that we were interested in. We are very satisfied with the service representative who helped us with and explained how the car works and what can be done if there is an issue. I would be more that happy to tell my friends and family how well Ross Downing treats its customers and Ross Downing will be the dealership that I will always use to purchase a new car.

Excellent Service

While waiting for my car, a young man came and ask me if there was any thing he could for me. He was Scott the service manager. I was very impressed, he made my wait more pleasant. Dr. E. McCallon

Great truck buying experience

Jack Starkey was great and helped find me an additional $750 savings, on top of a good deal, for being a USAA member. The finance manager was also a pleasure to work with and gave me three finance options from which to choose.

service on 2015 Denali

Staff was very polite and professional. Completed service on my truck in a timely manner. I am extremely satisfied with Ross Downing.

100% customer satisfaction!!!

Excellent service. Earl is top of the line in dealing with customers. You don't feel like you're at just any car dealership, he brings an atmosphere that makes you feel like your at a 5 star resort. I'm always in and out in record time, the issue is always completely taken care of and I never leave without any concerns being addressed upon my departure. Thank you!

Great dealership and great customer service.

The sales staff were the only ones who answered my emails back promptly and completely. Other dealerships never answered me back. They never tried to sell me something other than what I asked for. Very freindly and knowledgable.

Great service in a very nice and clean facility.

I could not have asked for better service. The service I received and the friendliness of the staff was as good as it gets.Thanks,Gerard d'Fonseca

Great service.

All work was done in a timely manner. Was in and about in about an hour, witch is not bad I have been to other dealerships and spent over 2 hours for the same process. But the other dealership I went to for my truck said they done everything on the list and didn't (rotate tires and fill all low fluids). It's worth the hour drive to go to Ross Downing GMC.

Superb sales and finance team!

We have bought several vehicles from Ross Downing and each experience has been exceptional! We called this time, I spoke to Rudy and he had the vehicles we were interested in ready and waiting! The financing was easy and very fast! Overall like every other purchase at Ross Downing, it was superb!!! We will always come right back to Ross Downing!

GMC Denali Purchase

Your internet guy is easy to work with. He put a fair deal together quickly and made the deal happen.

Ross Downing Buick GMC Cadillac LLC

Michael Babin, the Sales and Leasing Consultant at the Hammond LA location was a huge help. Michael was very knowledgeable about the vehicle and made the sale very easy for my wife and I. We would definitely recommend Michael to help anyone looking for their next vehicle purchase. -Chase Lambert

Excellent service and best price guarenteed

Seth Lorio was my salesman and he found the exact truck I wanted and beat competitor prices by hundreds. I love my truck and the service was excellent!

great and excellent servixe

I had a blow out for some unknown eeason. 10 minutes leaving dealership on I 55.Didn't hit or roll onto anything just tire came off rim.Called dealership Michael Babin and someone else came and brought a new tire and rim and changed out the blow out one.Very well appreciated.

Great service ,friendly helpful

The experience was great. Never have we been to a dealership where there was NO pressure and everyone was friendly and helpfull . Thank you Jack Starkey, Rishaud Carter and Carey Stockton great guys . We are loving are new Terrain.

Great service

Pleasant, professional and accommodating. I was pleased with the customer service, contact and communication. Clear explanation of next steps in repair. Excellent loaner car.

Very Happy Customer

I had such a great experience! I'm from out of town and wanted to do as much as possible over the phone and email so I could basically just walk in and buy. That's exactly what happened! Everyone was so helpful and friendly and they just made my car buying experience as smooth as possible! When I'm in the market for another car or hear of friends or family needing one; I'll definitely be sending them to Ross Downing!

Very good to work with

Everyone was very helpful and no pressure at all. To us the real test comes later if we need service a year or two from now. I feel they will do everything they can to give us that service. Very well pleased.

Friendly service, clean, painless.

I had a car in mind from researching online. I called ahead and Chase had the car detailed, gases, and waiting for me to test drive when I showed up. This was my first car purchase and it went more smoothly and quick than I anticipated.

Super sales staff

The fact that they maintain updated website (accurate inventory and prices) and their "non-pushy" approach to selling made this my best car buying experience ever.

Excellent Customer Service

I am a repeat customer. I loved the service I received the first time I purchased a vehicle, and I was very pleased once again.

Very satisfied customer

I have purchased probably 4 other vehicles in my lifetime. All the way from Metairie to Gonzales. Purchasing this vehicle at your car lot was the most pleasurable purchase I have ever made. My salesman was great. Not pushy or demanding in the least bit. There was very little haggling once we were with the finance manager. (Which is always the part I dread)and we were in and out well under 2 hours with the exact car I wanted and the exact payment I needed. This was truly appreciated and I will not hesitate to come back in the future.

Oil Change and service

OK, only problem was when I called to schedule the service i asked for them to check on a power supply problem with the towing package and it didn't get to the work order.

service

very quick to service my car while I waiting. very professional. even did a quick car wash on my vehicle after service. very impressive.

Excellent service and professionalism

Everyone is always so friendly and helpful. It's like visiting with family when I come in -- from greeter Jimmy Barrilleaux to Gary in the Service Department and mechanic Tommy Burke.

overall great place to do business

The salesman was very polite and answered all our questions and very knowledgable about the vehicle.not a pushy salesman which we liked

Great Experience

Probably the best car-buying experience we've had. Michael was knowledgeable, easy-going, and made us immediately feel comfortable. There was absolutely no use of any contrived salesperson lingo or high pressure sales tactics. Michael simply sold us on the merits of our car in a casual yet well prepared way. A great experience from start to finish.

Carol Boudreaux

Everyone was very friendly. We were quoted a price over the phone before we drove the long distance.The salesman checked the lot for the exact color and model we were looking for and the price was the same when we got there. No dealership had ever done that for me before.

great dealership very clean everyone nice

mr.jack starkey was a great help with me buying a new truck I was treated well most professional salesman by far thanks for all the help

New Car Purchase

Everything was great, smooth tranaction. In and out in less than an hour. My feed back was not 20 words so this is all you get.

Great people great service

Very polite and competent staff. Earl is always a pleasure to deal with. I arrived 30 minutes before they opened but Earl was there and ready to help me.

hammond user

Was nice for them to fit us in as I called only a few days in advance. Would like ot see the ability to handle more vlume/less need for an apointment to get an oil change and tire rotation.

New vehicle purchase

My salesman James was excellent. He answered every question I had (and I had a lot!) with the utmost of patience. The whole experience was stress free!

Treated like a outcast

Contacted a Internet salesman and set up an appointment. Upon arrival of the appointment I drove the truck and then sat and talked numbers briefly with him not really doing crap. Same old let me talk to my Mgr BS with nothing achieved. I guess what do you expect from a kid as a salesman. He was a rude little snot nose and then very pushy to try and run my credit. I would not go back due to poor service nor would I send anyone I know. Went to Pemier Honda with my expectations far exceeded.

Upfront with no games

I found Ross Downing's prices on the Internet to be accurate and lower then all their competitors. No bait and switch. My wife and I drove all the way to Hammond from Chalmette to purchase our Acadiana. I had a baby, small kid, mother-in-law, and eagerly awaiting wife. Amanda our sales person and Coach are finance person were totally awesome. We knew exactly what we wanted and it was sitting there waiting for us already cleaned ready to go. I would totally recommend Amanda all my friends and family if they were looking to purchase a GMC.

Excellent service, friendly people

As usual, the service was great. Friendly people, nice atmosphere, efficient service. Good coffee as usual was also very nice. In addition, I took some time to check out the new vehicles in the showroom. Timing was also prompt and I was able to get to my meeting on time.

Excellent Service!!!

I had to get a new car unexpectedly. I knew what I wanted and could not be more pleased with the help I received throughout the whole process. James Davidson was most helpful in every way! I have already recommended him to friends who are thinking of purchasing a car. Again, I could not be more satisfied with everyone who helped along the way. Thank you so much!

Excellence service

I was very happy with the service. I went to bohn gmc in Harvey and did not like the service . They made me wait for over three hours to even talk about the price and they only offered me half what my trade in was worth

Great service

A quick in and out when I brought my vehicle in for service. The work was preformed quickly and I was informed of the work that was done. When I picked up my vehicle it was washed and cleaned

Excellent service and knowlegable staff

I had a very good experience at Ross Downing when I purchased my truck. James Davidson was a great salesman to work with. He was very knowledgeable and informative on the truck that I was interested in and ultimately ended up purchasing. I will defiantly refer my friends and family to James and Ross Downing

Great service, friendly people

Our sales person, Mandy Lynn Triche, did an excellent job in getting us what we wanted. The finance manager was extrememely good and overall we are very satisfied with our service and our new Acadia.

Routine service plus a brake job

I was kept updated with the status of the work being done on my vehicle. Everyone was very courteous. The waiting room is very comfortable.

Great service

I've always been treated with respect. I drive from Harahan, and Crown Buick is less than five miles from my home.

Very professional, Great service

We had a great experience at Ross Downing. They were very professional and helpful. They made our buying experience so pleasant.

Tally Howell, Customer Service Experience

My experience at Ross Downing GMC has always been well accepted with a firm hand shake and a welcoming smile. The Ross Downing GMC service department has bent over backwards in assisting me with repairs and provided vehicles for when I needed one. Thanks for all the help.

The best service anywhere!!!

Garry and Scott in the service department have once again outdone themselves with professionalism and service...makes it a joy to get vehicle serviced!!!

Great people and clean dealership

They always have a great group of workers willing and able to help. The dealership is always clean and neat.

james

I arrived for the appointed time i was given an was taken immediately for the service. I was seated in the service waiting room which was comfortable and in less than an hour my service was completed.The service manager answered one or two questions i had asked and i was given instructions for my next service time. I was very pleased, Thanks !

service my vehicle - rotate and align

had a Google one. Tires were rotated and aligned. Great customer service. I left my magnetic antenna on top of my vehicle and it was inadvertently knocked over on top of my truck by the service depot. Minor bruise top my top but nothing major hurt. Will remember to remove it on my next visit. Visit was still a good one.

Great low pressure sales approach

I first dealt with Paul Alford through an online quote and email through the Chevrolet Dealership. He was very patient with me and had a low pressure approach which lured me in to talk to him and test drive. We went over the numbers but I changed my mind on some options and found exactly what I wanted at the Ross Downing GMC store down the street. I contacted Paul while he was on vacation and he set me to see Jack Starkey. Jack also had a low pressure non aggressive sales approach. So I bought the GMC. I am totally satisfied with the whole experience and I will be back in a few years to do it again. Dominick Manno III

Great Service Department

Service department at Ross Downing GMC has been a great experience, the team acts as if they are looking in the mirror while providing service to their customers!Sincerely,Kevin Rainey

Very nice service after the sale.

They took my car as scheduled, completed the work identified and called me when it was ready. They were friendly and answered the few questions I did have. What more can you ask for. Oh yes, the oil change and tire rotation were free of charge - nice.

Great service--Helpful Staff--Clean facility

Customer friendly staff do a great job from making an appointment to picking up vehicle at the end. Great dependable service. Inviting waiting area complete with complientary coffee and clean restrooms. Thanks Ross Downing GMC-Buick-Cadillac!

All around Great !!!!!!

Over the Top !!!!Some of the most professional folks I have ever dealt with.I have been buying GM cars and Trucks for 40+ years And wouldn't buy anything else.The Downing Team even make it easy to continue .Thanks guys.

Great experience

I am 58 years old and this was the best buying experience I ever had, if I had a buisness I would definitlely try to hire your salesman to work for me, he did a great job and should make you proud. Thanks, Mark Landry

No waiting!

Everything went well and the wait time was less than expected, would definitely go back because the staff there was kind and shop was clean.

NO HAGGLE /FAIR PRICING AND GREAT SERVICE.

No haggling/rock bottom /fair pricing / and friendly service. Our salesman John made us feel welcome and took his time to explain and clarify every detail of the process.

Excellent service

The salesman and Finance man were straight to the point and very easy to deal with. Highly recommend to others. Thanks for a great experience.

Excellent Service

Took my 2013 Buick Envlave in for 1)Routine Oil Change 2) Safety Recall on the side air bags 3) Problem with the A/C unitAll issues were resolved in a timely manner and the servivce rep was very helpful and all went well ---- Thanks

great service

Everybody was extremely nice, professional and helpful without being pushy at all. I would definitely buy another car from them, especially James! He's the best!

Fantastic Sales & Financing Team

Lamar was very easy to deal with! The entire staff had me in and out with my choice of vehicle within 2.5 hours! By far the best service ever!

Friendly, professional and helpful dealership!

I recently purchased a demo 2014 Yukon XL. As was my previous experience, everyone at the dealership was great! Jay Stricker along with the salesman Jack made buying this beautiful new vehicle a pleasure. They both were very helpful and professional. Carey in Finance was also professional. This vehicle had to be serviced shortly after the purchase. Earl in service was also very helpful and loaned me a vehicle to use while my Yukon was being serviced. The service department was very thorough. I left my watch in the loaner Yukon and Brittany in service called me on this and kept it for me until I could pick it up. Y'all are doing a great job!

great salesman and incredible service

Jack starkey is the best salesman ive had during my 3 purchases from your dealership...He has excellent product knowledge. Ive thoroughly enjoyed the purchase of my new 2014 sierra...Thanks again for everything...

Exceptional service care!

I felt they personally cared for me. They were polite and very accommodating. They did everything that was needed in prompt fashion. Scott and Gerard are exceptional!!

Excellent dealership from Admin to Sevice!!!

Very accommodating, personable, and willing to provide answers or find the answer to any and all questions, even if the question is not directly related to the service that was provided. Thanks for a wonderful experience after the initial sale and standing out from the pack!!!

Great service, very helpful, very friendly

Rudy Carter was very nice and helpful. He took time with me and made me a happy customer. Everyone there during my making a purchase were very helpful and nice. I am very satisfied.

Great Services

Our experience was great.. Our salesman James was amazing with answering our questions and make us feel so welcome at your dealership.

Always excellent service at Ross Downing

I called for an appointment for recall work. The appointment was scheduled quickly and convenient to me. the work was excellently done, and the service representative handled everything in a very professional manner. It is a pleasure dealing with Ross Downing people.

Great service and knowlege of vehicle.

Our salesman was Rudy and, you could not have had a better man on the job. He was very nice and knew all about the car and explained how it all worked. Thanks for a job well done.

Great service, quick response

The response to my phone calls and their assistance getting my car to the dealership and getting it fixed was very good.

Great service

The service dept was friendly and quick to complete the services. I only wish that the service dept was opened on Saturdays, I work in Covington and have to take a day off to get my oil changed.

Great service

I brought my CTS in for regular maintenance. Gary Wilson handled everything great. He kept in touch with me about the maintenance schedule and also used the coupons that I brought. Ross Downing Cadillac service department did a great job on my car. Just a plastic bag over the seat and a cardboard floor mat means they care about the little things too. I've bought 2 vehicles from Ross Downing and will be back for another. Thanks guys.

Great service, Friendly people, Great experience

We are happy with our whole experience with Ross Downing. From the first phone call made, to driving up to the dealership, to the test drive, to making the deal, to sealing the deal, to leaving the dealership was excellent. Our salesman John Dudek was very personable, yet very professional. I would definitely recommend Ross Downing to anyone. It was definitely worth the drive from Metairie.

Lowest price

Very pleasant personalities. Lowest advertised prices. We will keep them in mind for our next vehicle purchase.

Fast friendly service from Knowledgable staff

sunroof drain hose broke loose and flooded front right interior. Ross Downing immediately stepped in and took vehicle in. Provided me transporation as well. Great service and friendly staff

Advertised price was the real price

The advertised internet price was the price that I was given. It was covered in one visit. Very pleased with the overall experience.

Fixed the car I purchased

Ross Downing went above and beyond to fix the issues that occurred with the used vehicle that I purchased from them. They replaced the keyfob that was not working, and they sent the van to 3 dealerships to find the root of the noise I was hearing. The provided me with at vehicle to drive while my car was in the shop and made every effort to make the make it easy for me to get the loaner vehicle. I just wanted to say thank you to Jason Walter and Ross Downing for going above and beyond to fix the issues with my van. They are a dealership who truly stands behind the vehicles they sale and have good customer relationships.

Service, repair heated seat

Scott Cannino is an amazing service manager!Heated seat was broken after the first few months, but resolved!Thanks Scott and thank the service department.Kevin Rainey

great service

one suggestion, when your customer come in for service it would be nice to ask if they would like the care wash. Sewell always wash my car when it come in for service and I thought it was a nice thanks.

Ross Downing- what all dealerships should be like

This was our third purchase from Ross Downing. Upon walking into your dealership our immediate impression is that we are working with a staff that is both professional and courteous, and puts customer satisfaction above all else. It is nice to know that there is a dealership where "Service after the sale" is not just a slogan. Our GM purchases are, significantly, due to the fact that we have trust in Ross Downing to look after our interest. Thank you!Ronnie and Cindy Byrd

great service

IEveryone was very friendly and informed me of everythingthat was to be done. The service was very fast. I was very satisfied with the way Gary Wilson took his time to explain things I didn't understand in operating my vehicle

Great car, great sales and great service staff!

We had a wonderful experience from choosing, ordering, and receiving our new Yukon XL. Thanks to all the staff for their professionalism and hospitality. Thanks especially to your sales staff Jason, Mike, Chris, and Dougie, and also to Monica, and Earl (in service) who helped answer a few questions about our vehicle after the sale.

Nightmare vehicle

I bought what I thought was my dream van at Ross Downing Buick GMC Cadillac. This dream turned out to be a nightmare. One key fob did not work when we first used it the other is starting to malfunction. This will cost $400 to replace the keys. I noticed a noise while driving, only 3 days after purchase. I notified Ross Downing they said bring it in for them to look at. Their service department said it was a transmission problem. So they took it to Community motors. The van was looked at all of two hours by community for them to say there is no noise. I took the van to my local Chrysler dealership and they looked at it for three days. They heard the noise but it is not transmission it is either a wheel bearing or cv joint going bad. Now the van is having issues getting cruise control to engage occasionally and the rear passenger power door opens on its own causing the headlights and four ways to flash as is opens and closes on its own. The doors are locked and the rear door opens on its own causing a weak battery if it is not noticed. I would not recommend Ross Downing. If you do buy here make sure to get the extended warranty, you will need it. I guess they new it would be needed that is why they push it so hard.

Outstanding service and clean facility

My experience at Ross Downing dealership was just amazing. The salesman was very professional and was highly knowledgeable about the new GMC truck package that I recently purchased and he answered all questions that I had about the truck which meet my expectations. I will return again to buy my next vehicle because I was treated with outstanding hospitality and respect.

Great service

It was great. Everyone was very nice and I'm glad I got my be Acadia from them. I wouldn't bring it to anyone else.

Ross Downing GMC

My truck has had brake issues since I bought it in May 2013. This was the third time it was sent back to service to find the issue and correct it. While truck was being serviced they put me into a 2014 GMC Z71 4x4 with only 9 miles on it to use until mine was completed. They finally got the brakes right by replacing the rear drums and took care of their customer by giving them a new truck to use. Great service.

Service at Ross Downing

This was an excellent experience. I was helped as soon as I walked into the service department. My car was ready when promised, and I am extremely pleased with the service I received.

Excellent service and very nice and clean facility

Kept me update on my vehicle while I was there and made my stay most welcoming. I would definitely recommend them to my friends and when I upgrade I will do it with them.

Great buying experience

Great buying experience, that was no sales pressure from the sales staff, many different options was offered to me as customer along with a great price. Will be a return customer.

great service

went to buy another car (internet special) on April 1 & was told March 31 special was no longer available

Friendly and helpful staff and great service

Everyone at the dealership have been kind and helpful not only during the sale of the car but also after the sale. This such an important attribute to the buyer.

Fantastic Experience!

I particularly liked the fact that the salesman stepped back and let me make my own decision as to what I wanted. I do not like or trust the high pressured sales tactics used by so many car salesmen.

Went in for oil change and tire rotation

Earl was nice and informative. I walked over to see James Davidson. He was very nice as always. There was an oil change reminder on my windshield indicating to come back at 20,000 miles. I have 15K now. I thought I was supposed to get an oil change every 7,500 miles. Why not 22,500?

Great service

Salesman Mike was great and was surprised how nice and friendly the sales manager was. He actually spoke with me and offered assistance with any of my needs. Mike and Jay deserve a lot of credit for what they do.

Ok service

Every time I have gone to get a service it is always a long wait but I went back several hours later for an appointment and it was better

Amazing Service!

Upon my latest visit to the dealership's service department, I noticed that the service staff has greatly improved. As always such amazing service. It's reassuring be able to have my vehicle service by such an amazing technician.

Friendly service and clean dealership

Found a problem that I was not aware of and took care of it that day. Courteous, clean at the dealership and left my car clean. Thank you

Excellent experience

I felt as if they were sincere about helping me find the right car for me within my price range. It was the best car-buying experience I have ever had. The salesman also took time to show me how to use the technology, and was extremely helpful and knowledgeable.

Great car buying experience

Our salesman James was really great! He was very personable and knowledgeable. He was extremely patient with us while we looked at vehicles for what seemed like hours, trying to decide between the Acadia and Yukon, before even test driving the Acadia! It was such a pleasure not to feel "pressured" into purchasing a vehicle! We would highly recommend Ross Downing and James to our family and friends.

Great guy great service

Mr George garner was so professional .I bought many cars in my lifetime but this time was very special because I felt like my salesman (Mr garner) treated me like a person and not a number I truly look forward to coming back and being a repeat customer. .thanks so much ..

Great Sales Staff

An excellent dealership with very knowledgeable and professional employees. I have purchased or leased many vehicles in my lifetime, but the experience I had leasing my new vehicle at Ross Downing was the best and easiest I have ever had.

Incredible service, beautiful facility

Gary and Scott in service department are great, couldnt ask for better service, they are true assets to your business and customer service

All Around Great Experience