Putnam Lexus

Really helpful

The staff was extremely helpful in the buying process, it was a stress-free environment and they worked with me on financing the vehicle. Definitely customer friendly and I would go back to them in the future if I'm shopping for a car.

Extremely poor service and a liar

Mr. Jory Hite, I just want to share with you my most recent experience at Putnam Lexus and it is not a good one. I have been a customer or yours since 2008 and bought my first Lexus that same year there. I never have to write a review nor complain about anything but what happen today is unacceptable. I came in on Wednesday for an oil change and a small detail work on the car ( replacing a protective film). I picked up my car in the rain and did not check the work until I came home that evening and found a huge abrasion right under the repair site. I brought my car back to your dealer and the first thing that Fadi told me is that " it was there before". Luckily, my husband have the before picture and after I showed Fadi the picture he agreed to fix it not before accusing me of being a liar. I am extremely offended and upset. This will be the last time I come to Putnam for any service but I want you to know so you can make appropriate changes. I come to you because of trust and service and I got neither today. Please refer to picture below for before and after.

Fadi is great!

Everything always goes smoothly with Fadi and he goes the extra mile to make sure all our needs are taken care of.

I love my new Putnam Lexus!

Putnam Lexus was great. I had a good idea of what I wanted in a CT 200. Although it was difficult obtaining my color and feature choices this late in the model year, they found me a car and gave me the internet discount they first offered on cars they already had available. It took a couple of weeks, but we were all patient, and they didn't even charge me for the deposit while they were looking. The technology experts were extremely helpful, via phone and email. The sales experience could not have gone more smoothly. I will update this review after I take it in for a couple of regular services. I would like to add that I also have an 18 year old Lexus GS300 purchased at another Bay Area dealer, that initially had some bad parts. That dealer could not get it straightened out, so I wrote a letter to the national sales executive. That exec put me in touch with Putnam. Putnam offered to fix it under warranty and restored my faith in Lexus many years ago. I would never return to the first dealer where I purchased the GS, but when it came time for another Lexus, I gave Putnam the shot.

The Best in the Car Business !!!

I just purchase a new Lexus ES350. I was just window shopping and meet ALEX ILYAS Alex took time to show me everything and explain the difference options very knowledgeable about everything on the lot showed me different color and explain pricing and financing no pressure made me feel like important Want me to be sure about purchasing. Went for a test drive suggested going by my wife's job wow!! This guy was great !! Oferred me a deal out of this world couldn't not refuse wife is so happy. Went back two week later and was greeted like family unbelievable it's kind of unreal making the customer feel important ,if you're looking for Lexus I definitely recommend stopping by Putnam Lexus. Alex is best in the Bay Area

Long time customer

My husband and I have been customers of Putnam Lexus since 1992 when we purchased our Lex 400 sedan. We still have it and have always had it serviced at Putnam. Three years ago we also bought a new 350. Couldn't be happier with the dealership and service.

very happy customer

Andy and Ahmed were there best to deal with. This was my very first time buying a car and Andy was so patient and really helped me make my decision. I totally recommend Putnam Lexus such great & friendly customer service. My experience here was nothing but the best. Thanks for all the help guys!

Five Stars Rating***** I am pleased with my experience...

Five Stars Rating*****I am pleased with my experience at Putnam Lexus. I did my research before making a car purchase. I negotiated price and leasing online before test driving the car. I didnt have to buy my car the last day of the month to get a great deal. I highly recommend doing business with Clarissa Toy at Putnam Lexus. She is a straight up salesperson. She offered me a great price on the model Ive been considering. She provided excellent customer service throughout my transaction. Clarissa did not rush me at all. I am very delighted with my car, price and great service. Clarissa knows how to do business with you. Go see her! She rocks!

Up-dated Caveat Emptor

After I contacted the dealership, they offered to have the car fixed. The car has been fixed and works well now. I would recommend this dealer and would use them again after the experience with the customer service and their cheerfulness and willingness to fix the car even though we bought it "as is". We should have been more thorough in checking out a used car.

Caveat Emptor up-date

After we posted the first review, the company contacted us immediately and is willing to correct the problem, which according to the mechanic is intermittently faulty switch. They were polite and willing to work with us since we do not live close to the dealership. Knowing how fast and willing they are to respond to a problem, I would use this dealership again.

Caveat Emptor (Let the buyer beware)

Although the staff was very friendly and helpful in purchasing a used BMW Z3 convertible, We were unhappy to find out that the car we bought which had low mileage (36,000) and represented to be in excellent condition had a convertible top that did not function. We bought the car at night and the next day when my husband tried to put the top down he found out that it didn't work. Since the car was supposed to be in excellent condition and it was close to closing time, we did not check everything out and am disappointed that the salesman did not disclose to us that the car had a problem. I guess the term "Caveat Emptor" (Let the buyer beware) applies to purchasing a car at Punam Lexus.

Great buying experience

Experience is very smooth. The seller is highly efficient. No push for extra packages I do not want. The sales also gave me a very detailed instructions on every single buttons/knobs around the driver's seat before I drive the car away. That saved huge amount of time for me to read the 1000-page user manual.

I bought a new CT200h in July 2012 at Putman. I...

I bought a new CT200h in July 2012 at Putman. I contacted online or visited totalsix Dealers before I made my decision. Putman Lexus is the smallest but the best one.San Jose Dick Young

Lexus RX350

Not a good experience. Made an appointment to see a particular vehicle. Traveled over 120 miles round trip. Upon arriving at dealership was told vehicle had already sold. WASTE OF TIME!

The check engine light went on when the car was slightly...

The check engine light went on when the car was slightly out of warranty. Putman fixed the problem free of charge (other then that the car hasn't been in for anything but scheduled maintenance).