Peoria Subaru

Bob Shotwell at Peoria Subaru was excellent!

Bought a Subaru from Bob Shotwell! He was very knowledgeable and assisted my wife and I in purchasing a Subaru outback. I felt no pressure to make a purchase at that moment, but knew we were getting a great deal. Thanks Bob and Peoria Subaru!

Peoria Subaru was a totally different experience

This Peoria Subaru dealership was a totally different experience for me. I never felt pressured at all during the process of deciding to lease or buy. Bob Shotwell made my daughter and I feel extremely comfortable. I was very impressed that he knew so much about all the vehicles and was patient and honest with us. I absolutely LOVE my new Subaru and I am glad that I leased the new Crosstrek vehicle instead of the 3 year old one I originally contemplated purchasing. I visited 4 other Phoenix area dealerships before driving out to Peoria, and it was worth driving the extra distance to work with Bob!

Fantastic service

Customer service was on top of their game. Peoria Subaru was efficient , friendly and did everything they could to make purchasing a new vehicle hassle free. The sales associate know as "Subaru Joe" and the rest of the team were very friendly and knowledgeable about the vehicle I was searching for. They made the process go quickly and smoothly. I must say the chairs in the waiting area are some of the most comfortable I've seen.

Great experience

I was in the area and stopped by Subaru to look at the vehicles they have to offer. I met a salesman named Jeff. Jeff was extremely polite and helpful. I have recommended Jeff and this dealership to my friends and family. Thank you again for the wonderful experience!

Subaru Joe and the team at Peoria

The Peoria sales and customer service team made the experience of buying a car very pleasant. The terms were as agreed per our phone and Internet arrangement with no hidden costs upon arrival to pick up the car. Subaru Joe gave us a thorough and pleasant explanation of features of the car with which we were unfamiliar. The abundance of features took considerable time and Joe never made us feel rushed. From sales to customer service to finance, we were made to feel welcome. We would deal with these same people again.

my new focus

I would like to commend Roy and Troy for their professional demeanor and upbeat attitude. I was provided with the ultimate customer service and I appreciate what they provided to me as a customer. Thank you very much!

Happy Days!!

Subaru Joe was very informative and easy to talk. He didn't seem phony like other salesman we came across in this buying process. He always kept a smile well opening every car we wanted to see. Thank you Joe for our new 2017 Subaru Forester!!! We will tell all our friends about this place because we were treated very well. I want to also thank everyone at Peoria Subaru for making things easy on me.

Peoria Subaru is the best!

In 2015 on the way to a family reunion, my husband and I stopped in to Peoria Subaru to check out the Outbacks. We met Subaru Joe, who explained all the workings of the car and took us both out to test drive the car. We loved how the car handled and knew this was the car for us. We told Joe that when we were in the market for a new car, we would be back. Yesterday (about a year later), we bought our 2016 Subaru Outback from Joe. The whole experience has be great. We left knowing that when we replace our other car, we will return to Peoria Subaru and have Subaru Joe handle the transaction.

A great store

I stopped into Peoria Subaru to check out a 2016 forester and can I say I was extremely impressed. They have a fantastic facility with a great service and sales team they made my car buying experience literally stress free. Hugh thanks to salesman Josh Sullivan for helping me as a young salesman you were very professional and well educated on the Subaru brand all around two thumbs up,

The first time I enjoyed getting a new car.

I want to single out sales person Bob Shotwell. This is my 4th Subaru and first at this dealership. He is the best. Bob is so knowledgeable about Subaru's. He explained everything about my new car operations. He is the best. It is the first time I enjoyed getting a new car. I have already sent 2 of my friends to him.

All the people from Peoria Subaru were amazing!

All the people from Peoria Subaru were amazing! Our sales consultant Bob Shotwell was extremely knowledgeable and passionate about the car. He was honest and helpful making it a pleasurable experience.

bought a Subaru Legacy/I Was buying a Ford today LOL

Came into the location and everyone was great from Catinlynn to Chris sales Mgr then Dave in finance. My favorite person in the whole transaction is "Subaru Joe" his knowledge and warmth and being truely genuine in my opinion has made this the best icing on the cake! They gave me more than any other dealer for my trade with having to play the haggle game! No kidding I am happy leaving the dealership for once not feeling like I got screwed at the end in finance. Thank you to Peoria Subaru for superb sales and hopefully service Thank you,Greg Merritt

Horrible customer service,

I was looking for a used car. Trade in was a joke but I offered to meet half way on price. I sent three emails to the Sales manager named Amanda and never received a response. Not a good way to run a company. I was willing to pay for car in cash, They would have know if Amanda returned my emails. I find a better dealership and gave them my money. Oh well, your loss.Would not recommend to anyone

Great Car Experience!!

First of all I would like to thank Ramon our salesman for a fast and easy buying process. Me and my husband came in to look at a used 2015 Subaru Forester not sure what to expect. Not having bought a car in over 10 years, since we like to keep our cars for a long time Ramon made everything easy and simple to understand. He explained the benefits of buying a new car instead of used, like the 2 years free maintenance you get with a new Subaru. At the end of the day me and my Husband left with a new 2016 Forester and we love every minute of it, Thanks again for the great experience to everyone at the dealership!

Bait and switch at its best

I found a vehicle on their website. A reasonably-priced used Crosstrek. The dealership was a long drive away, so I called the night before, and again as I was starting to drive to see it. I got confirmation both times that the car was still there on the lot. When I got there, I was told the car was sold, but they were quick to try and divert my attention to other cars that were much more expensive. Sleazy tactics.

Logan Folz

If you are looking to buy a subaru I would definitely recommend going to see Logan Folz at Peoria Subaru. He made our car buying experience so easy and hassle free. I am going to recommend all my friends and family to him.

Henry is a great salesman

I stopped by to look at Subaru's and am going to buy when I return to Surprise in OCT, I was greeted by a very professional gentleman Henry ( not sure how to spell last name ) Ajobie? He knows product very well, very well mannered . Would and will send all my friends looking for a car to Henry. More dealerships should have salesman of this quality

BUYING A CAR FROM SUBARU AT PREORIA

I had a great experience when I visited this dealership. My sales person is a personable gentleman. Henry is a nice guy and he knows his how to treat his customers. I will buy my next car from here.

Henry (a Gentle man)

Henry , was a pleasure to work with. He has great knowledge of his product and is very professional. Well dressed and when I need a car this fall I'll be back to see him. I thank him for a great experience. Very truly yours Dean Rodgers

Subaru Purchasw

Just bought an outback from Bob. He was great! We had a great experience. The sales staff was top notch! Keep it up Peoria Subaru!

Great Experience

My wife and I went in to purchase a 2016 Outback, the entire team from the Salesman and the staff were professional, honest and very easy to work with. I can honestly say this was the first time we only spent a few hours at a dealership and drove away with the car. Usually it is an all day event. We were very satisfied. Thank you Peoria Subaru!Mike M

Unusual bying experance

The entire staff i had contact with was well above the usual gruelling car buying experance that almost always goes with new car purchase - believe it or not i had a good time - l've owned over a 100 vehicles - for once left this dealer very satisfied- please give'm a chance! Jerry cross

Long wait times on services

I have been to this dealership several times for oil changes. If you go plan AT LEAST two hours. If you add the complimentary car wash add another hour. This last time was the worst. I dropped the car off and spent two hours waiting in the customer lounge. After two hours I went to see if the car was done and was informed that they HADN'T EVEN STARTED. I took my car and left. I won't be back.

Avoid at all costs! Unethical Practices

With all of the Subaru dealerships in valley, go elsewhere. The sales department is slimy and unwilling to work with the "average" consumer. The service department took five times to acknowledge there was a problem with my 2015 WRX with 9100 miles on it. I had to get Subaru of America involved and they were willing to step up and help accommodate my needs. Lets not forget that I was left stranded without a replacement rental while my car sat in the shop or how the service staff said they would follow up and never called me back. When I called in, I was hung up on four times in a row. I had to drive down there to have the pesky service advisor to acknowledge that I still was without my car. If you EVER have a problem with this dealership, contact Subaru of America immediately. It is very obvious this dealership is run unethically and is only focused on growth. Between my family and I, there has been three generations of consumers who have bought from Matt Moore and associates and we are now no longer customers. I will throw a huge shout-out to AutoNation Subaru in Scottsdale for getting me out of a bad situation into a good one!

Unethical / possibly illegal business practices

***CONSUMER TIP: See photos on my yelp review (Jonathan E's review of Peoria Subaru) for true dealer cost for new 2016 Subaru Outbacks (i.e. Dealer Invoice minus Dealer holdbacks and incentives). The sales staff here inadvertently handed me the sheet with invoice pricing AND dealer holdbacks (incentives) for all 2016 Subaru Outback models. If you're in the market looking for a new 2016 Subaru Outback, look up your model's invoice price and then deduct all dealer holdbacks to arrive at true dealer cost. But, whatever you do, do not patronize this location if you'd like a seamless, fair, ethical and transparent transaction.***SHORT STORY:- Terribly hostile and unresponsive Sales staff (particularly CHRIS DONEVSKI).- Unethical business practices ("forgot" to include my $1,000 deposit in final purchase order).- Won't install already paid for dealer accessory unless I give "all 10s" perfect score on manufacturer's survey.- Unnecessary fees (e.g. Vehicle Prep Fee of $895 on a new Subaru).- High Dealer Doc Fees ($479)- Made it impossible to take delivery (wanted us to back out of the deal so they can sell the car to someone else)- Bait-and-switch pricing practices (low advertised price but mandatory dealer-add-ons).- Potentially illegal practices when mandating Social Security # disclosure regardless of financing source.***FULL STORY: I custom-ordered a high demand car from the factory after a $1,000 deposit using Subaru's VIP Pricing program (no-haggle 2% below invoice). After 3 months of waiting (manufacturing + shipping), I arrived to take delivery. From the day I placed the order, I had made it clear that I'd pay with my own financing. Since I had my own financing, I declined to provide my Social Security Number (SSN) at delivery. At this point, the sales manager, CHRIS DONEVSKI, abruptly started screaming at me & my wife demanding to know why we wouldn't want to use dealership financing. I calmly explained that we had a check from our credit union for the balance, and SSN was not required. At this point, CHRIS DONEVSKI stood up screaming at me & my wife stating "We do not want customers like you. I don't want to do any business with people like you. You can take your money and go away. I can sell this car for way higher than the price I am giving you in less than a day." After this tirade, Mr. DONEVSKI stomped out leaving us standing in the middle of the Sales floor. After being completely humiliated in front of other customers and sales staff, we were asked to walk away from our factory-ordered car after a 3-month wait. With as much humility and grace we could muster, we decided to walk out - but they wouldn't let us. The sales associate, BOB SHOTWELL, had keys for my trade-in. So, we were left waiting on the sales floor after this hostile outburst without any car. We were toldWhile waiting for my old car keys, I threatened to contact Subaru of America, a finance associate, DAVID HAY, stopped us and agreed that my SSN is not required to complete the transaction. He asked us to come back and finish the deal. It took the dealership another 1.5 hours to "prepare the paperwork." We had been at this dealership for 4.5 hours now. On the final purchase order, DAVID HAY, conveniently "forgot" to include the $1,000 down payment we had made when we ordered the car. After all this drama, we were too exhausted to catch this mistake and simply wanted to leave the dealership with our car. But, we couldn't. DAVID HAY & CHRIS DONEVSKI would not release the new car until the check from my credit union cleared because I did not provide my SSN for a back up contract. This is on top of a down payment and my trade-in. Furthermore, they refused to provide a loaner (standard practice) until funds cleared or allow me to lock in my trade-in pricing. We were told that the car would be available for pick up in 7-10 business days (about 2 weeks). So, after 3 months of waiting on an ordered car, followed by a 4.5 hour humiliating ordeal & $1,000 overpayment, no car.After 12 calls and 7 e-mails, KEITH DISKIN, the general sales manager got involved. He promised to refund me the $1,000 for the down payment which was omitted from the final paperwork (and did so within a week). Keith also agreed to pay for my car rental expenses while my credit union check was being cleared along with my transportation costs.Finally, I was able to pick up the car only to realize that the dealership did not install an accessory. We had requested the installation 1 month before delivery and paid for parts and labor. The Sales Consultant, BOB SHOTWELL, stated that the dealership would not install the accessory until I completed the manufacturer's survey and gave the dealership a "perfect score of all 10s." I was asked to come back again to install the accessory. Completely exasperated with this news, I calmly stated that I never wish to return to Moore Auto Group. Finally, they agreed to mail me a check for the accessory and labor. They also incorrectly calculated AZ state title and registration resulting in a $256.97 overpayment (which was also refunded).Unless this is your last resort, go elsewhere. Moore Auto Group's practices are definitely unethical & most probably illegal.

My Amazing Sales Guy

I am rating my experience at this dealership a five because of my experience with Bob Shotwell! I came knowing I wanted to buy a car but wasn't really sure where to start, most sales people can be slightly intimidating and pushy, but Mr. Shotwell was the complete opposite! He was very kind, had a laid back attitude and was very upfront about everything! Made my car buying experience very easy for me! Being a first time buyer I'd recommend everyone goes to him!

Great experience!

I came in with my wife and had a good experience buying a car here. Bob Shotwell was my car salesman and he was very knowledgeable and was able to help us throughout the entire process. He wasn't pushy at all and really helped me feel comfortable. I really love the Subaru I got. I will never go anywhere but Subaru in Peoria again! Thank you so much to everyone there for making this an easy decision - especially Bob Shotwell.

Great Experience

I worked with the internet team, Chelsea, sales, Bob Shotwell, his manager Anthony and Nick in finance. They made purchasing a vehicle easy. I have long drawn out purchases at other dealerships and this was by far hands down one of the best experiences that I had. I was in and out in a couple of hours of which 1 hour was me going over the vehicle.Thanks!

Love my new Crosstrek!

Went to Peoria Subaru to just look at what they had in stock and ended up leaving with a new Subaru Crosstrek! The dealership was clean and everyone was friendly. A salesman by the name Bob Shotwell helped me and he was nothing short of extraordinary. He wasn't pushy like salesmen are expected to be and he was upfront and to the point - no BS.

Great New Car / Great Experience

Luigi Bianco was outstanding! He was friendly and professional in all respects. He was the reason we bought our Forester from Peoria Subaru. I will recommend him and Peoria to everyone.Tom & Lola

Awesome sales experience with Bob Shotwell.

Bob Shotwell, Sales Rep, was exceptional. Not only was he professional and knowledgeable, he owns a Subaru! Bob was neither pushy nor obnoxious, unlike other local dealerships.The Finance Manager, Service Reps and Parts Dept were also outstanding. A family-owned dealership definitely makes a huge difference in ensuring customer satisfaction. Peoria Subaru and Staff should be commended for implementing a strong customer-focused environment.

Love Bob, I came back a week later just because of him!

I have been researching to buy a car for awhile one being a forester. Went to test drive one and met Bob. He was great. I went home with no pressure. I went to some other dealerships and they just couldn't match the friendliness and knowledge Bob had. Being a single woman, Bob answered all my questions and concerns. Please don't make Bob cut his hair. We love him just the way he is. Peoria Subaru needs to thank him for selling me a 2016 Forester...

Chris Donevski is the best!!!

I just bought my new Forester here! I love it ;). Chris Donevski was my sales manager and he is by far the best dealer I have ever dealt with! I can be a pain but he did whatever it took to make me happy!!! Go see him and you won't regret it!!!

Chris Donevski is the best guy here!!!

I just bought my new Forester here from Peoria Subaru. Chris Donevski the Sales Manager went above and beyond to make me happy!! I can be a pain, but he put up with all my requests and followed through all the way!! Go see him, he's the best!!!!

Peoria Subaru best Subaru dealer in the Valley

This was our final attempt to purchase a Crosstrek after differentl attempts throughout the valley. All the people we dealt with at Peoria Subaru were courteous, kind, and respectful-- and made me glad I tried one more dealer to buy this car. This is terrific dealership to work with from the receptionist to finance. Thank you Spencer for a great shopping experience.

Auto purchase

We went through the Costco auto program and this was the easiest car purchase experience we have ever had. All were very helpful and knowledgeable. They did not try to sell me a any extra things I did not want. My wife loves her Outback.

Easiest deal I have every made

At 52 years old I have purchased 16 new car's in my life. Always a hassle and time at the dealer ship is 5 to 6 hours if not all day. Well not at Peoria Subaru best service I have ever had by far.I did my home work called got the price I wanted. Pull in to the dealership was out in one hour.Yes, one hour. Bob Shotwell was my sales person he was right up front no BS and did a great job.If your buying a Subaru and don't try here your a fool. I called every dealer ship in Arizona, spoke with each one. None even came closed to my deal. Their Family owned too and so is my business , love that.

Best dealer period

I went to all the subaru dealers in phx ,Scottsdale ,chandler,peoria after all the wheeling and dealing Peoria subaru (Moore ) Chris Donevski and salesmen Spencer ROE are the two best sales people in az that I have dealt with in along time I TRULY mean this .I plan on buying my next car from them when my other son needs a car.These two did not try to sell me a bunch of B.S I did not want at all ,they truly asked me what I wanted and what I wanted to pay And did just that ,very honest people.Go to them before you buy any car before or after you look at other dealers just do not sign anything till you talk to these two guys .My son got a 2015 forester from them last nite,we are very very happy with the car and price.before you buy a subaru go to chase bank ( that's subaru finance co) and get pre - approved that makes everything go smoother,the dealer may beat the interest if you qualify if not you have chases offer to fall back on.

Bought a 2015 Subaru Forester

Had a good experience buying a car here. Easy to work with, straight shooter, knowledgeable and they are willing to go the extra mile for you. Really liked the suv I got.

Happy With Our Subaru XV CrossTrek

If you're looking for a good deal, visit Moore Automotive Subaru on Bell Rd in Peoria Arizona and ask for Bob Shotwell. Bob & Nick worked out a good deal and we were well pleased with their customer service. Bob Shotwell,our Sales Rep, asked us if we are Costco member's and got us $100.00 below invoice using our Costco Membership. We are pleased with the deal and our new 2014 Subaru XV CrossTrek.

Bought a car from Henry

Henry made the process of buying a new car smooth and enjoyable. He listened to what I wanted and worked with my wish list and budget. Now I am driving off the lot in the perfect car! I would absolutely recomend Henry at Peoria Subaru.

Disappointed

They had the best price on a used vehicle - until you added $1300 in fees to the listed price. Manager didn't want to discuss - I don't understand if that is they way they are to all potential customers, or just to those that live outside the state.

If Patience is a virtue, it's name is MOORE!!!

We spotted a couple of Subaru cars in the used inventory on Cars.com and they were both at Moore Chrysler Jeep, so we went in as our car was overdue for replacement. Chris Wesley came out to meet us, and the front parking lot was empty. He explained that today was one of their Customer Appreciation Lunches and that all of the cars were moved to the back lot to make room for the customers. He pulled the keys on the cars we wanted to look at and wheeled us over to them in the back lot. He showed us several used Subaru cars and SUV's, but we eventually settled on a 2015 Outback Limited. Chris told us that this dealership was the only dealership that he has worked at where the management allows sales between the different brands, and Peoria Subaru, a Moore dealership, was right next door. I told him around noon that I needed to get lunch for my wife, and he got us into the Customer Appreciation Luncheon, which by the way, was catered by Dillon's Barbecue from Peoria, the place I was planning on taking her for lunch. While we ate, he gathered several options that were within our discussed price range. After we ate, we tried both a new Forester and a new Outback Limited, and although the Forester was nice, the Outback Limited literally floored me. He showed us a similar used Outback with low mileage, but when we ran the numbers, the dealer financing rate made it a no-brainer when deciding on the new unit. We spent the requisite 6 hours total at the dealership, which is what I expect when buying a car at a dealership, but the friendly atmosphere made it seem like a fairly quick day. The finance person, Evan, was friendly and no-nonsense. He laid out what worked for us, and as first time Subaru owners, we got an extended warranty with a rebate. We kept the anti-theft option, purchased another option that supposedly flashes the center rear brake light when you stop. It seems to have been not activated, but that is something that they are in the middle of resolving. The Subaru Delivery person, Henry, walked us through all of the features and was very friendly and helpful. He even helped us move the contents of the trade-in to the new car. He also walked us through the service center, even though we live in California, he said that when we visit my dad, bring the car in and have it inspected. He will shuttle us to the mall and back while it is inspected and it will be washed when we get back to pick it up. Overall, we got a good deal, as well as getting what we wanted from the trade. Happy Happy HAPPY!!!! We will be coming back again for another Subaru when the other car is due for trade.

Buying a 2014 Crosstrek XV was fun !

As soon as I introduced myself to Salesperson Henry Ajiboye I knew I was in good hands. My husband and I sat down and expressed our wants and our offer and Henry worked very hard to make a deal for us. We didn't have a vehicle trade in and our credit was excellent so we knew we were in a good position to get a great deal. Henry was honest, knowledgeable and friendly. He took the time to show us all the features of the 2014 Crosstrek XV. And when he brought back his offer we felt it was fair. I dread the finance portion of the sale with all the hidden costs and surprises that I battle down with smart xxx finance guys. When we sat down with Nick Cetwinski in the finance office it was a breeze !! Nick was honest and very helpful. THAT'S how you sell a car ! They have earned my business for years to come.

Follow up to original review

I wrote my original review before I talked to the finance dept. When I talked to them, I chose not to take the Gap Ins or Extended warranty. The person I was dealing with became angry and short with me. Very unpleasant gentleman. Then I had a problem with my car in the evening. I was unable to unlock the door. Again the gentleman I spoke to was rude. He sounded annoyed that I had bothered him and I had to ask for the phone number to road service. I have never encountered such rude people. I will be looking for another dealer to take care of my needs with my Forester.

sUBARU PURCHASE

EXCELLENT SERVICE Henry was great, the experience was fun and enjoyable.

2015 Subaru Outback

We have bought 10 different new cars in the past 7 years, have met many sale person, Henry is the best, very polite, knows about cars, very detailed and easy work with, no pressure and get it done.

Suburu Forester

Everythingwas great. Henry was very knowledgeable and helpful. The Finance Dept was very helpful and friendly.

Friendly and Knowledgeable People

I had a great experience with Peoria Subaru. Bob was very friendly and knowledgeable. He showed me several options and had some great insight into the features on the cars. I was able to make an informed decision and was happy with the whole buying process.

Worst experience I have ever had buying a car

Horrible customer service, rude and dishonest sales people, completely inept. Stay away. Every sales person I worked with at Moore (Joe, Amanda, one other who I didn't catch the name) were extremely difficult to work with. When I brought up my concerns with them they blamed me for the difficulty. Additionally the sales personnel intentionally hid the fact that the car had some mechanical issues but when I brought them up they refused to fix them even though it would have been easy for them to do so right there at the service department.

Thank you!

Bob and Kevin recently helped me find my new Outback. Kevin went through every detail of the car with me and Bob was very knowledgeable. I will recommend them both to my colleagues. Thanks guys.

great experience

I bough a Subaru Crosstrek from Bob and Spencer. They were very helpful in the process of finding a vehicle. In my first visit I worked with Bob and he educated me on the whole vehicle. I wasn't ready to make a decision so I went home to think about it. I came back in and worked with Spencer. He was very nice and finished the deal with him. I enjoyed the laid back atmosphere! Thanks everyone at Subaru

Very Happy

Couldn't be happier with my new Impreza. Whole deal was super easy, Bob and John were a pleasure to work with. My wife loves it so much we might see you soner than I thought to pick one up for her. Thanks guys!

2015 Forester Purchase

Papa Joe and John provided support in working our way through the purchase and paper process making it an easy and comfortable experience. Joe provided great information on how to operate the vehicle and knows the product well. John worked with us on coming up with a price that we thought was fair and very reasonable.The dealership showroom is clean and comfortable with great coffee and no loud music which made the total experience more pleasant.And, we are enjoying the Forester. It appear to be a great vehicle.

Great Service!

We bought our 2014 Subaru Forrester in May of 2013. Bob Shotwell was excellent! Never have we enjoyed a "car purchasing experience" so much. Bob was comfortable, knowledgable and very friendly! Gave us the best deal, wasn't afraid to let us leave to look at 2 other cars. Welcomed us back when we came to purchase from him. Today, I had another great experience with Kevin Youtsey who helped me with my blue tooth and phone situation. He was very knowledgable, friendly, helped me get the phone blue tooth working, share with me some tips for problem solving if I have any other problems. Everyone is very friendly at this dealership. Our car has also used the Service department. Excellent car, happy people no matter where you turn! Great job all!!

Subaru Purchase

Bought a Subaru from Mr. Shotwell. We had a great experience! No haggle pricing and very straight to the point! Thanks Peoria Subaru and Mr. Shotwell!

Excellent Experience

I bought a Subaru from Bob Shotwell. He was very laid back and helpful. I wasn't sure if I wanted to make a purchase yet, but he educated me on the product and it was hard not fall for the top safety pick and all the wonderful things people say about Subarus. I talked to John, who was very straight forward (east coast, for sure!) The transaction went very smoothly and have nothing bad to say about the place.

Excellent Experience

My wife and I bought a Forester from Bob Shotwell. He was very friendly and explained everything in detail to us. Glad we didn't have to spend hours and hours negotiating. Gave us the price and we were happy with it. Great experience. Will be excited to check out service department when needed.

Go see Kevin

I hate buying and leasing cars... at least I thought I did. Went in intending to lease one model for my fiance (Impreza hatchback) and walked out with a lease on an awesome XV Crosstrek. Kevin did not use high pressure sales tactics, was completely forthright, patient, was willing to take but also give, and was an overall fun person to be around and do business with. Basically the antitheses of the stereotypical car salesman. He also spent a good portion of his time, including some of which was after his shift had ended teaching us how to use everything in the car. We never felt rushed and Kevin went so far as to tell us that if we couldn't get the garage door opener to pair up, that he would physically come to our home and set it up for us. The car he leased us was pretty awesome too :)

Used car buying experience

I had contacted Mr. Reyes a week or so while looking for a car on the dealership lot. He was kind enough to show me what I was interested in. I advised him that I want to think it over, and he asked if he could check back with me in a couple of days. I happened to have to be out of town when he called, but advised me that he would wait for my return. On 5/24/14 I again went to the dealership and completed a sales agreement. Mr. Reyes was nice enough to come by my home to have my wife sign papers she needed to sign. She was suffering a severe headache, and her not having to go to the dealership was a tremendous help.Later that day I went back to the dealership with a question. Mr. Reyes was busy with another customer, but Kevin Youtsey asked me if he could be of assistance. He was great in answering my question and even spent time teaching me how to use some of the features of my vehicle.I really appreciated how I was treated and the car buying experience was positive.Thank you.

Our new car shopping experience.

The day we came to Moore Peoria Subaru to purchase the car we had test driven, there was a meeting going on in the Subaru sales room, so my husband and I were taken next door to the Jeep show room and ushered into an office where our salesman, Mr. Arlene Reyes was very helpful and courteous . My husband had been given the opportunity to drive the car to our home the afternoon before and was so taken with it that we brought it back and decided that we would purchase it. Mr. Reyes is to be commended for his professionalism and hopefully recognized by management for being an exemplary employee.. Sandra K. Hinkes

Our experience at Peoria Subaru

When my wife and I first visited this dealership we was looking for information; we were greated in a friendly and helpful manner and received good answers to every question we asked. When we went back a day or so later to inquire about buying a car; they spent a great deal of time helping us select just the right car for us; it was a process and Kevin took through that process as an expert in his field. What we liked about the process was that we never felt that weI were being pressured as you do in a lot of dealerships. When it was time to visit finance, Evan skillfully led us through that process. All in all we are satisfied that we bought a car that will serve us well at the right price. I was also impressed with the way Kevin went through the car with us; it has a lot of technolgy that we have never used before and he had the skill and took the time to take us through all of it; rather unusual in my expereience. Thank you for helping us make a good decision.Mr. & Mrs.Nillia J. Noyes

Appalled and Satisfied...

I was in to the service department this week to have my foresters maintenance done. I pulled in to the service lane and was greeted by Lisa. She was great, very knowledgeable and helpful. My service work was all in all great. It was quick and the people friendly. My issues lies in when I was out in the service lane there were two employees standing off to the side like in the parking area smoking. While I understand they were out doors, the smoke was wafting over to the service lane where I had to stand and made me very uncomfortable. I do realize they were more than 20ft from the door however I just thought it was unsightly and poor manners to allow employees to smoke so close to a customer area. I know they were employees because as I waited for my service to be completed I saw them in the showroom in the raised up salesman area - and here they displayed loud, foul language, large tattoos and bright hair. While I may be a little old fuddy duddy - this just does not seem to be the place to display such "individuality". All in all my experience was good beyond these minor things. If you are looking just for quality maintenance this is the place - if you are looking for quality atmosphere, look elsewhere.

Subaru purchase

Had a great experience at Subaru of Peoria. We found a vehicle we loved and couldn't be happier! Thanks Bob and staff for helping me out!

We recently purchased a new Forester fr Joseph Blythe at...

We recently purchased a new Forester fr Joseph Blythe at Peoria Subaru. It was a quick pleasant experience and we'd definitely go back and buy again from Joe.

Kevin is the Subaru Guru! We actually were helped by...

Kevin is the Subaru Guru! We actually were helped by another salesman first named Joe, which I would NOT recommend to anyone. We needed to get our title at home and returned back at the dealership and I had a few more questions and Kevin was available to help. While helping us with my question Kevin realized that Joe didn't go over anything about the car with us at all. So Kevin took at least an hour of his time that he could have been helping a possible new customer to purchase a car, but instead went over everything about our new Forester we just purchased. He went above and beyond the customer service I had expected! Thank you so much Kevin for caring about the CUSTOMER!

Went into dealership to get cell phone paired. Our...

Went into dealership to get cell phone paired. Our original salesperson was away at training. Another salesperson attempted to help us but was not familiar with the system. Kevin Youtsey offered to help us. He did an amazing job. He was very knowledgeable about the system and had our phone set up in less than 3 minutes. At that point he could have told us to do the rest from the manual. In spite of the fact that he was scheduled to leave for Flagstaff, Kevin remained with us and reviewed many details of the system and had us practice setting up contacts. He then proceeded to ask about other features of the car. He found a few that we were not aware of, and showed us how to take advantage of those. The time he spent with us beyond expectations and very much appreciated. We would recommend him to anyone.

30,000 mile service should have been "Let the Buyer...

30,000 mile service should have been "Let the Buyer Beware of 30,000 service". Bill was $872 when all that was really required was oil change, brake fluid and air filter. Was sold a transmission flush and spark plugs! Was offered a $333 credit when I complained, but it will take 2 years before I can use the credit because no major service should be required. Robbie was not the least bit friendly and the courtesy driver was flat out rude. Make sure you know what is required from your maintenance book, because these guys will upsell you. Perhaps being a woman had something to do with it. Shawn (service manager) said he is being generous to offer the credit because I signed off on the work. That's it - blame the buyer for trusting the service rep.

I rate my previous new car buying experiences right up...

I rate my previous new car buying experiences right up there with root-canal procedures, even worst. Not so at Peoria Subaru. They treated my wife and I like we were intelligent, serious buyers. Salesman Bob Shotwell was excellent. Here is an example how he made it easy for us: Instead of dragging us all over the lot looking at different available cars, he put the cars we were interested in right next to each other in front of the dealership where we could make comparisons side by side. His knowledge (and experiences) about the Forrester was terrific. Better yet, he was an interesting individual to hang out with during the buying process; a lot of good advise. He should write a book about the people he has met selling cars.

Great experience w/ Bob Shotwell

Bob was very helpful when we came in to buy a Subaru. He went out of his way to make the sale very positive! We would buy a car from him again!

Bob Shotwell

Bob, thank you for being so super awesome. This was the fastest car buying experience ever! Thank you thank you oh and thank you again!!!! B. Reid

Man, Kevin was great! I left the dealership knowing...

Man, Kevin was great! I left the dealership knowing EVERYTHING about my car and Kevin was sure I knew how the car worked, ran, etc.. All that is nice, but where he really showed his dedication to customer service happened the next day. I had left the keys to my trade-in there at the dealership, (and not thinking) and I had forgotten that my house keys and work keys were attached to my trade-in's key chain. I called Kevin on his cell at 11 PM that night and you know what, HE ANSWERED!!! Not only that, he met me early the next morning and had my keys in his hand ready to give them back to me. I said, "man, what time does you shift start?" to which he replied, "noon", I said, "man sorry for asking you to show up to work four hours early!" and just said, "I just want to make sure you are taken care of. Showing up early is no big deal at all". Needless to say, he went WAY above and beyond which is not what most of us expect when going to buy a new car. Thanks again Kevin, you are the best!

While we are very pleased with our Forester the process...

While we are very pleased with our Forester the process was not any less stressful than a regular vehicle purchase process. We feel the process was acceptable but not great and did not exceed our expectations for quality customer serviceOur experience at Peoria Subaru was more stressful than expected. After reviewing vehicles online and attending Phoenix Car Show in November my wife and I decided a Forester best fit our new car needs. We decided that going tthrough Costco would help reduce the stress factor of the purchase process and would give us a better chance at a reasonable deal. Costco provided a contact name and a salesperson from Peoria Subaru contacted us via email. We responded and set a time to take a test drive and check pricing. When we met with the salesperson showed us only a single Forester and indicated that no other vehicles were available that fit our criteria. This was in spite of the fact that our research checking online inventory showed several that filled our desires. We were told that this was the only vehicle available. After a test drive we decided to go ahead and purchase. Our salesperson did not show us the Invoice price but he did show us the MSRP and the Costco price. This was acceptable to us. We discussed purchase and finance options and agreed on a price and payment that met our needs. We moved forward and started the finance portion. Well waiting the salesperson had us sign a form indicating that he would introduce us to folks in Service and other areas as well as go over all features in the vehicle. While we did have a short review of setting up blue tooth we did not visit or meet any of the folks in Service/Parts. After waiting for some time we were introduced to someone in finance. He apologized and indicated that he was having trouble with printers and we needed to go next door a different dealership to print. When we walked over and he began telling us about extended warranties, finish enhancers, and additional security for the vehicle. We declined and he said that while he was printing the folks in warranty may reduce the price which they did; however, we still declined. As we were completing the paperwork we noticed a charge that said "add-ons" for $1990 which completed eliminated any discounts that we received with the Costco agreement. This "add-on" charge was never explained. We were satisfied with the final payment price which remained the same that was quoted by salesperson so we signed the contract.While we are very pleased with our Forester the process was not any less stressful than a regular vehicle purchase process. We feel the process was acceptable but not great and did not exceed our expectations for quality customer service.

This has been the best experience in car buying that...

This has been the best experience in car buying that I've ever had. Kevin was nice and thorough in his explanation of the Subaru Outback. Any question I had was answered until I understood. He never made me feel inferior. I must also add that this dealership is the most "non-pushy" that I had dealt with. They let me work at my own pace and didn't call me every 12 hours for a "deal" like some others. I heartily recommend Kevin and Peoria Subaru for your next purchase. Now about the Subaru Outback, I love this car!!! I feel like it was designed for me! Everything is so ergonomic, and the ride is so smooth. If you want the best, go to Peoria Subaru and buy an Outback!

My Son's Car

We bought my son a new wrx for his 18th birthday. Thank you Bob and Spencer for making this happen. He is enjoying it very much!

Peoria Subaru

My husband and I came in to drive a new Forester. We weren't sure if it was going to be big enough for our growing family. Bob explained all of the new features and let us put in our car seats to insure a great match! We bought it that day and couldn't be happier with our purchase! We are now a Subaru family! Thanks Bob and Peoria Subaru!

John and all those we worked with Dave the manager and...

John and all those we worked with Dave the manager and the man in accounting were all straight forward in explaining the vehicle, the way their sales and dealership works, and were not interested in playing games with how they do business.

Rick was very helpful. We showed up late in the evening...

Rick was very helpful. We showed up late in the evening and he took his time with us. Didn't make us feel rushed. He did a follow up call but did not overwhelm us with follow up calls. When we returned he has the exact vehicle we were looking for. He had instructed us on what to bring in when we were ready to purchase. After the purchase he did call to ensure everything was going good with the new vehicle. Nick Cetwinski also was very easy to work with and took his time explaining all the options. Very good experience. Thank you.

*LOGAN FOLZ sales person at Peoria Subaru 8600 West Bell...

*LOGAN FOLZ sales person at Peoria Subaru 8600 West Bell Rd. 85382 was my sales person we sat down to discus my vehicle trade in value for a new car he came in with a low number and I refused he asked what # I was asking for I told him I was quoted this # by another dealer and that is the # I would like for my vehicle or close to it he said he would have to speak to his SALES MGR. he came back and said you got your asking price plus a small discount off the New CAR asking price I said ok to it and they started the paper work Meaning ( SALES PERSON LOGAN FOLZ ) and ( EVAN ROBIN FINANCE MANAGER ) they both knew of each other lived in same neighborhood and that EVAN ROBIN helped LOGAN FOLZ getting the SALES POSITION at MOORE Automotive Dealer Ship which I came to find out later. This is where the ( BAIT and SWITCH ) comes in LOGAN FOLZ went into Sales Mgr. Office ( Moose ) but did not submit any transaction of the trade price of my vehicle for new car we agreed upon EVAN ROBIN had all the paper work made or drawn out and rushed through it all like he had to be somewhere else Plus extended warranty which he said was Subaru own contract for said car and price and in addition Vehicle Theft Protection policy and this is a normal or typical program what we sell and customers buy so I agreed to it and the deal went through and now I am an owner of NEW SUBARU AUTOMOBILE. The only thing good that came out of this was the ( CAR ) I am at fault for being to trusting and taking some ones word , Lets start, I sat down and began reading what transpired looking at every word carefully taking my time now and not being in any rush I found discrepancy, I went to speak with sales manager MOOSE about my trade in value which we agreed upon sales person LOGAN FOLZ and I, which he said HE WAS NOT APPROACHED or AWARE of and KNEW of any KNOWN AGREEMENT which reverted back to low price which I declined to accept , went back to question LOGAN FOLZ after talking to MOOSE LOGAN FOLZ being cornered had admitted that he went into office and made it look like he submitted my counter offer and LIED to me that he did , now EVAN ROBIN overcharged extended warranty by at least of $2000.00 that's correct $2000.00 and Vehicle Theft Protection by $700.00 talk about crooks and thieves I am now trying to correct some of the wrong doings on my part and of MOORES AUTO DEALER SHIP in PEORIA AZ. at 8600 W. BELL RD.85382

Everything was a good experience. Best deal in town. Bob...

Everything was a good experience. Best deal in town. Bob and Dave in Subaru sales were great. T... in finance was another story. I bought a Forester that was in-transit (en route to dealer). I went to finance and paid for the car. Two weeks before I took delivery I noticed an outstanding loan on my Chase account for a car that had not been delivered. When I called to question finance on why they put a loan through on a car I had not received, I spoke to T.... He was rude and argumentative. He stated at the end of the conversation that he would speak with accounting the next day and call me back on the issue since I was not told this. As expected, I never heard from him. I never knew a loan could go through on a car before it is delivered. Luckily, the car was perfect and the closure went well. As for Subaru sales, great people to work with and will continue to buy from Bob and Dave.Thanks

I purchase a new car every two to three years and this...

I purchase a new car every two to three years and this visit was among the best car buying experiences I have ever experienced. Kevin Youtsey was our sales person and he was beyond exceptional. This sales person never pressured us and he went far more than the extra mile. We purchased a 2014 Forester and wanted a specific color combination. On his day off Kevin drove nearly 300 miles to obtain the exact Forester we wanted. Also, this dealer does not add any dealer added options" that you do not specifically order. The dealer quoted us a price while we were still shopping for competing vehicles and they honored it to the letter when we returned later during the weekend. The finance manager was also very pleasant and did not pressure us to buy anything we didnt want. If you want a Subaru, this is the dealer for you!

I went into test drive the BRZ both Moose and Spencer...

I went into test drive the BRZ both Moose and Spencer Colin were helpful. They made the overall experience of buying a new car so easy. They answeredall questions and concerns. Honest very pleasant to work with. The gave me agreat price and were very thorough.Thank you

Everyone my wife and I dealt with at Peoria Subaru did...

Everyone my wife and I dealt with at Peoria Subaru did not pressure or doing anything negative with our purchase of a new Subaru Outback. Jason Furtado was extremely thoughtful and caring.

I'm in love with Kevin Youtsey!!!!

We began our adventure w/ Kevin back in April...and then we had to hold off until today 7/20/13. Kevin was so helpful back in April and he did not pressure us during our "holding off" period. When we arrived today, he was cheerful to work with and again, did not mind answering my questions over and over. He introduced us to the whole Subara team, Service, Finance and the "Big Boss"...Moose. Everyone was fabulous! We are looking forward to being part of the Peoria Subaru family and will even drop in for morning coffee. Thanks Kevin...we enjoyed our entire experience.

Awesome Experience

Everyone was a plesure to deal with. Professional and courtoeous, highly recommend.

This dealerships customer service was by far the best I...

This dealerships customer service was by far the best I have ever experienced. Very knowledgable and not pressuring. These guys go over options you have and let you the decision. Both Jason and Moose were great the test drive was by far the greatest. I had the opportunity to put the car to the test without having to make sure it was ok to. I can't speak high enough about this dealership if ur looking for a car I would highly consider checking these guys out.

Review for Kevin Youtsey, Peoria subaru

Kevin Youtsey at Peoria has been the biggest help for buying a new car. I was in the market for a small SUV and visited many dealerships. I tested the Honda CRV among others and I have to say Kevin was the most enthusiastic sales rep to back the Subaru Forester. He knew the car inside and out and was actually proud of the vehicle. He was'nt just selling the car he was endorsing the vehicle because he believed in it. The facility was great and everyone at the dealership including finance department were honest, professional and helpful. I would recommend Kevin Youtsey and Peoria Subaru to anyone interested in buying a new vehicle.

surprisingly happy

Bob Shotwell was extremely knowledgeable and made the purchase of our new Forester an easy process. His attention to detail and professional along with friendly manner went above board. Bob was a pleasure to deal with and I would nominate him a star at Peoria Subaru.

well-informed salesperson

My husband and I arrived at Peoria Subaru to purchase a used Subaru Forester we found on-line. A few minutes after we arrived, Bob Shotwell asked if he could help. I explained what we were looking for and he got the car we saw on-line right away. Throughout the experience with Bob, I felt respected and well-informed about the vehicle and the pricing/financing. I especially liked that he recognized that while I wanted a car my husband would be comfortable in, I was the primary purchaser. The negotiations, overall, were fair and I did not sense any deceptive practices.

new car purchase

had a great experience. Henry was very great and helpful.

Peoria Subaru

Kevin helped me with my Bluetooth setup. He was extremely helpful and very nice. Completed what I came for. Courteous service.

Dealing with the staff here was impressive. Their...

Dealing with the staff here was impressive. Their promptness and attention to detail was great. I was shopping around and they made me feel like I was truly important and that they genuinely cared about gaining my business.

I love my first Subaru! My experience at Peoria Subaru...

I love my first Subaru! My experience at Peoria Subaru was very pleasant. I drove the Forester with my Dad and then my husband and my Dad drove it the next day, we all loved it. I brought it through the Costco program and the process was smooth and friendly. There was no typical car salesman pressure, Bob knew what a good vehicle the Forester is and was confidant that I would be back after I drove the others in this category of SUV. Bob was fun, his manager was fun and the finance guy was fast! We took it to our cabin in the mountains this weekend and it was a pleasure to drive and handled the hills and our steep driveway without any effort at all. Thanks!

Bob was very friendly and informative. The total time to...

Bob was very friendly and informative. The total time to test drive and purchase the car was about 6 hours, other than that the experience was great.

Great Experience!

Bought a Subaru Impreza from Henry Ajiboye. He displayed courtesy, he took the time to show us all the vehicles and explained the inventory very well. Wasn't a pushy sales person, which I hate. Was very professional and explained in detail about the whole process and the vehicle. All in all I think he is an asset to your company.

Custom Ordered Outback

Bob made ordering my new Outback quick and easy. Fair pricing, and good service.

Unexpected New Jeep

I came into Moore Jeep today to look at new Jeep Wranglers but not to necessarily buy yet. Henry Ajiboye greeted us at the door and did his best to find what I was looking for. Although the exact vehicle was not on the lot he found one with upgrades for the price that I was looking to pay out the door. I was very pleased with his willingness to help and negotiate. He was helpful and attentive. As before, a great buying experience at Moore Jeep.

Great day working with Henry, purchasing a Subaru.

Purchase a Subaru Outback . Henry and the whole team was excellent to work with, honest with no High Pressure sales techniques. Made it a memorable day.

I got the best sales associate in the world. Henry was...

I got the best sales associate in the world. Henry was professional and courteous. I got the car I wanted at the right price and a fair amount for my trade in. The transaction was smooth and effortless. A + customer service.

I would like to start by saying I am a ruthless critic, I...

I would like to start by saying I am a ruthless critic, I hate car dealerships, and hate filling out reviews even more. TLDR: Is at the bottom.I had a great experience at Peoria Subaru today buying my new 2013 Subaru Sport Premium Impreza. David was great when I went for the initial test drive. I had been to 3 or 4 different dealerships that day and I was actually in a pretty bad mood by the time I got to Subaru. He had a great attitude towards the whole situation. I came back last night right before they closed and Grant and Moose stayed helping me for about an hour after the closed. Once again they were very informative and I left having a good experience and looking forward to coming back. Today when I came back I had the opportunity to work with all three again. Grant took me for the 2nd test drive and also was a great experience. Very informative and like David allowed me to do my test drive how I wanted too unlike most other dealers who tell me when and where to go, nag at me for testing out the vehicle (go figure someones rough on a test drive), and gave a uncomfortable environment. Grant didn't even mind me fully testing the brakes lol. I brought along my father and nephew today as well. They were very nice to both of them as well and Moose personally kept them company for most of our time there. He was exceptionally friendly with my nephew when he was being silly asking for arm and thumb wrestles. When it came down to crunching the numbers they gave me a better deal than I expected. I go in and throw an offer out on the car and like every dealership they turn it down and offer one back. They didn't throw some insulting high as xxxx deal they offered me $600 less than I asked. Never have I been to a dealership that not only treats you well but they went the extra mile in order to help save me money. On top of selling me the car for less than I offered they didn't throw an insultingly low offer for my trade. When I was there last night I told him what I had for a trade and he said he wasn't going to beat around the bush and would give me $1200. On his own he asked a few more questions and offered me $2000. Today came along and I bought my trade in and they did the appraisal on it. They then decided it was worth $1500. Moose was a man on his word and gave me the full $2000.TLDR: To recap they sold me the car I wanted for less than I offered them. They voluntarily gave me $500 more than my trade was worth with out having to try to haggle the price up.They were very friendly, no pressure, informative, and a great group of people to work with. This is my first Subaru and if the car is as great as the people I worked with I doubt I will take my business anywhere else after this experience.

I got my Subaru through David. He was a pleasure to work...

I got my Subaru through David. He was a pleasure to work with and was able to get me the perfect car. It was a great experience and I highly recommend going through him for your new Subaru.

Great Experience

I got my Subaru through David. He was a pleasure to work with and was able to get me the perfect car. It was a great experience and I highly recommend going through him for your new Subaru.

We had a 2011 Outback we purchased new from Peoria and...

We had a 2011 Outback we purchased new from Peoria and loved it. Bob Shotwell e-mailed us to let us know about the new features for 2013. We made an appointment with Bob and traded in the 2011 for a 2013. We are very happy with Bob's service.

Excellent Experience!

We bought a Subaru Forester from Bob Shotwell. We felt non-pressured and felt like we got a great deal. We will be sure to deal with Peoria Subaru again for future cars for our children! Thank you Bob Shotwell!

Great Service!

We recently bought a Subaru Outback from Bob Shotwell. Had a very pleasant experience!

Example: Great service, clean facilities

David Lutke, Subaru Sales Consultant was enjoyable to work with. He was very professional, representing his product accurately, answering questions in a forthright manner, and following up on several items in a timely fashion to our satisfaction.Nick Cetwinski, Finance Manager, was also a pleasure to work with, effectively completing our paperwork without delay and to our satisfaction.Given the positive experience we had, we will certainly give this dealership the opportunity to sell another car to us in the future.

Impreza is Great!

I love my new Impreza! David and Trevor made the process so simple. There was no hassle like your usual dealer experience, go see them if you need a new car. Subaru is the best car maker out there, and Peoria Subaru is the best dealer!

Peoria Subaru was very straight forward to work with. ...

Peoria Subaru was very straight forward to work with. The knowledge and honesty of the staff was beneficial and was in line with my own research. I would, and have, recommended Peoria Subaru.

David was very helpful in getting me the car with the...

David was very helpful in getting me the car with the exact options I wanted. He was a pleasure to deal with and I would highly recommend going through him for your next Subaru purchase.

David is the best in the business

I got my Subaru through David Lutke. He was a pleasure to work with and was able to get me the car with the exact options that I wanted. It was a great experience and I highly recommend going through him for your new Subaru.

Thanks for my new Forrester

We had a very good experience buying our new Subaru today. Everybody was very helpful and nice, and the whole procedure went very fast. Keep up the awesome work. Thank you Sue and David.

Loyal Customer

We bought a Subaru from Bob Shotwell. We have purchased 3 vehicles from him in the last 2 1/2 years. We are happy with the service we receive from him and the employees at Peoria Subaru! Thank you!

Thanks Bob!

We bought a new Subaru from Moore Automotive Group/Peoria Subaru. Bob was great and we would definitely recommend to family and friends! Thank you for making our experience pleasurable!

We bought a Subaru from Bob Shotwell. We have purchased 3...

We bought a Subaru from Bob Shotwell. We have purchased 3 vehicles from him in the last 2 1/2 years. We are happy with the service we receive from him and the employees at Peoria Subaru!Thank you!

This has to have been the best new car purchase...

This has to have been the best new car purchase experience we have ever had and that says a lot for someone who buys and trades every year to 18 months. David Lutke is absolutely the most professional, friendly, knowedgeable and overall great communicator in the business. He gave me options I would have never considered and that other dealerships and sales people would have avoided, all in the name of making sure I had my ideal vehicle. The only thing we wish was different is that they sold the Dodge line too so my husband could work with him on a new pickup.Thank you Moore Chrysler, David and the finance team for really going above and beyond and creating a loyal customer with nothing but glowing feedback to share with everyone I encounter.

Fantastic buying experience!

I worked with David L. and by far this was the best new car buying experience I have ever had which is a lot considering I buy and trade every 12-18 months. Not only was he friendly but also knowledgable, patient and most of all professional and courteous. He listened to me and not only showed me what fit my needs and wants but also made suggestions that other sales people may have avoided and he did this so that I would be most happy with my decision. I am a loyal customer, absolutely love my new car that he ordered for me and will share my experience with everyone I encounter.Thank you Moore Chrysler, David L and the entire team for such an awesome buying experience.

No Pressure

Buying a car from David and Trevor was a pleasure! They were very professional, and I never felt pressured like some of my purchase experiences.

Very helpful. Easy to deal with and low pressure. Had a...

Very helpful. Easy to deal with and low pressure. Had a decent selection. Of inventory but ended buying a model with a few more features for a great price. Thanks again for making it easy.

Relatively smooth process

Great sales person and finance guy. Excellent selection of vehicles.

Great Service, Attention to detail

I leased a 2013 Forester with David at Peoria Subaru and was very happy with my experience there. David was helpful and professional throughout the entire process and was attentive to all the necessary details involved in buying a new car. I would recommend him and Peoria Subaru to a friend.

Happy Forester Owner

Great service and a wonderful experience overall. Drove from Prescott to buy a used vehicle, but they made me such a great deal that I purchase new instead! David and Trevor are easy to deal with.

Simple

After looking for a new car all day our last stop was Peoria Subaru. We were sick of all the pressure from salesman and managers at other dealerships and didn't think Peoria Subaru would be any different, much to our surprise they were. Grant was very easy going, knows his product very well and is low pressure. We were not expecting to drive home in our new Forester that night but Grant and his manager Trevor made this the easiest and simplest car buying experience we have had. Thank you guys again and and we will be sending all our friends and family your way!

Friendly, knowledgable crew.

I recently purchased a new Forester at Peoria Subaru and can honestly say it was the best car buying experience I have ever had. My salesman, Grant new all about every aspect of my new car. He and the sales manager Trever answered all my questions and concerns in detail. I got a good price for my trade and was treated with fairness and respect. I am very satisfied with the service and product and would strongly encourage a family member or friend to shop there with no hesitation.

Friendly Knowledgeable Staff

I will recomend Peoria Subaru to all my friends and family! Mike and Grant did a great job finding the perfect vehicle for us and were very helpful and friendly. Thank you guys again!

We love our Forester

We purchased our new Forester from David. It has been wonderful! We live in Sedona, so it allows us to get out into nature much easier.

2nd time around

This is the second vehicle I have purchased from David and Moore, thanks again!

Compared with other subaru dealership, I received the...

Compared with other subaru dealership, I received the best service.The price I bought the was very close to my expectation.I still found I might have to add some accessories to my car and that will increase myfinal cost and if this was clarified would be better

Proud Subaru Owner!

We purchased a Subaru Forester from Bob at Peoria Subaru. We had a great experience and would definitely buy again. We didn't feel pressured, and we got a fair amount on our trade. Great people to work with.

Future Owner

We came in one evening to look at new Subaru's. We had heard a lot of good things about them, and wanted to check them out. We were greeted by Bob and told him, that we were not looking to purchase today, only to get information. Bob was so sincere and educated my husband and I on the subarus. I was very impressed with his knowledge and passion for selling cars. We will be purchasing a Subaru in the next couple months & it will be from Bob Shotwell at Peoria Subaru. Cheers!

Outback Owner

We recently purchased a Subaru Outback from Bob. We had a pleasant experience and felt we got a good deal! We look forward to camping trips, etc in our new Subaru! Thanks!

Subaru

Bought a new subaru from Bob & Trevor. Had a great experience and didn't feel pressured. Enjoyed the complimentary water too! great service

Purchased a used 2012 Forester today from Peoria Subaru....

Purchased a used 2012 Forester today from Peoria Subaru. By far the best experience buying a car in over a decade. Fast friendly and a true pleasure to deal with. Far ahead of the dealers up here in Prescott. Thanks again to Bob and Mike.

Great experience will definitely go back. Bob Shotwell...

Great experience will definitely go back. Bob Shotwell and Evan (forgot last name)in finance both ended up staying well past closing time to finalize our deal. After paperwork was done Bob very willingly reviewed all gadgets and controls on the car even going as far as setting up the Bluetooth and garage door opener.

I shopped around many Subaru dealerships but Moore Peoria...

I shopped around many Subaru dealerships but Moore Peoria Subaru, especially David and Trevor, we're most helpful and enjoyable to do business with. Nick in finance was also a pleasure to work with. Everyone was one great team and I was well taken care of. Thank you Lindley Couch

had to drive over 200 miles to find the car that I was...

had to drive over 200 miles to find the car that I was looking for.I have no dealers near where I live, so we had to make a day out of the trip.the overall buying experience was very positive with no negatives that come to mind.salesperson was great and took the time to expain and show the features of the car.knew what I was looking for and what I was willing to pay. I knew the dealer invoice and value of my trade. a fair deal was worked out.

We were encouraged to relax while we were dealing with...

We were encouraged to relax while we were dealing with the details. Because the staff worked so hard at accomplishing our goal of a great new vechicle and deal to match. It is Hot in Phoenix and can challange any simple task, much less buying a new car. Thanks to the great service and caring attitude that I believe has been fostered in a family way. We were treated as family. I will continue to recommend Moore Automotive.

Acceptional service, listened to my needs, worked with...

Acceptional service, listened to my needs, worked with me. Helpful above and beyond. Second time buyer from this dealership and would buy from them again. Would recommend them to others.

My trip to Peoria Subaru was the most pleasant car buying...

My trip to Peoria Subaru was the most pleasant car buying experience I've ever had. The entire staff was helpful, knowledgeable, and friendly. Our new 2012 Outback was a great price and we were given a more than fair price for our trade-in. My wife and I felt very comfortable with both David and Nick, and we're still being wowed at the level of post-sale customer service. David called me only a few hours after we drove off the lot to return a pair of sunglasses I left in our trade-in! This kindness and attention to detail totally floored us and is a rare find in a dealership. Peoria Subaru earned as many lifetime customers as I can talk to.

I purchased a new 2012 Subaru Impreza 2.0i Premium 4 door...

I purchased a new 2012 Subaru Impreza 2.0i Premium 4 door hatch exactly one month ago. Prompt, courteous and otherwise outstanding new car buying experience commenced on the internet, carried through email and to ultimate purchase without gamesmanship or other shinannigans. I am well satisified and will recommend this dealership to anyone interested in a Subaru.

On June 6, I bought a 2012 Impreza and was charged $3425...

On June 6, I bought a 2012 Impreza and was charged $3425 for auto-theft system (standard and paid for in purchase price), third light (required by law; not an option), and VIN window etching (comes from manufacturer)-- ALL under "an accessory." Outlandish price and I'm sure NO one else has been charged that much. They took advantage of me -- recent widow and lost my youngest son (I'm not at my best mentally). I was too naive in buying a car. Crooks. I like the car, but I'm very mad. All three men are in agreement to the overcharging. Where are you, Mr. Moore?

I bought a new vehicle from Bob Shotwell. My experience...

I bought a new vehicle from Bob Shotwell. My experience went very well and I love my new car! I will definitely recommend family and friends.

Very details and easy to work with. Bob spent time and...

Very details and easy to work with. Bob spent time and help us to find insurance also. Very good sales persons. And I'm very happen with their service. Thanks.

My husband and I are expecting our first child and were...

My husband and I are expecting our first child and were in need of a family-friendly vehicle. My husband has always been fond of the Subaru Outback, but I needed convincing. We went to several dealerships and were most impressed by the low pressure help we found at Peoria Subaru. After our test drive it was clear that we found the perfect car for us and our growing family. A week after we purchased the Outback a package came from Roy, our dealer, thanking us and containing an adorable outfit for our little one. I am thrilled with the new car and the personal touch from Roy has earned him two new life-long customers!

this was a very pleasant experience. David is a good guy!...

this was a very pleasant experience. David is a good guy! I thunk I will be vary happy with the Impreza. For sure!Nancy Ness

I bought my 2012 Subaru Forester from Bob Shotwell. It...

I bought my 2012 Subaru Forester from Bob Shotwell. It was probably the best buying experience I have ever had. I was not rushed and Bob took the time to show me all the features on the vehicle and allowed me to test drive twice, to make sure I was comfortable with the way it drove. The finance process went very smooth and Troy was very thorough with all the warranty plans offered. I would definitely recommend this dealership to my friends and family. I felt like I was given a really great deal and will only buy cars from this dealership in the future! Thank you Peoria Subaru.

We requested price quotes from several dealerships via...

We requested price quotes from several dealerships via the Internet. David Lutke, Moore Auto Group, was the first to respond with a very good price. We are from Prescott. We ordered a new Subaru and all communication was by telephone and e-mail. David Lutke was very thorough, professional and answered all questions. When our new Subaru arrived, we drove down to Peoria to pick it up and met David for the first time face to face. Our Subaru was exactly the way that we ordered it. David was very knowledgeable, he explained,reviewed,showed and/or demonstrated all the features to us in detail. He was very efficient in processing the final paperwork. In our past experience of purchasing approximately a dozen new vehicles, this purchase was the easiest and most pleasant. We definitely will highly recommend Moore Auto Group and David Lutke to friends and family.

Trevor Underwood (Manager) was very knowledgeable about...

Trevor Underwood (Manager) was very knowledgeable about the model and styles and the incremental price for each add-on. Mitchell Smith (Sales) was very patient, answering all our questions and taking time with us. We got a very good price compared to internet pricing and we didn't have to spend a lot of time negotiating. Neither the manager nor the salesman gave us any "hype" which was a pleasant relief after car shopping for several days. Mitchell spent a lot of time on the test drives comparing the Forrester and Outback performance. We ended up buying the Outback and were very happy with out decision. We would buy another car at this dealer and recommend them to our friends and family.

It was a quick and pleasant experience buying a car from...

It was a quick and pleasant experience buying a car from Henry at Moore Subaru. It was a refreshing change of pace not having to engage in the hours long 'negotiation' that many sales staff at other dealers engage in.

Came in looking for a Forester. Was surprised in the lack...

Came in looking for a Forester. Was surprised in the lack of 'pressure' to sell me a car. Stunned would describe it better. Whole experience was easy. I had done my homework, knew the price points, the loan rate and my trade value. No hassles form their end. Easiest car purchase I've ever had

I have the absolute best experience at Moore Auto. I...

I have the absolute best experience at Moore Auto. I purchased a Subaru Legacy without hassle. At any time I was not pressured to buy or make any sort of decision. Everyone was so helpful and willing to answer my questions. I would recommend this dealership to everyone.

Everyone I dealt with was friendly and professional. I...

Everyone I dealt with was friendly and professional. I had done my research and had a price range in mind before I walked in, and it didn't take us long to get there. I've only bought 3 new cars before this, in my life, and this was by far the best experience I've had.

Very knowledgable and professional people to deal with,...

Very knowledgable and professional people to deal with, they seem like they plan on repeat business and reputation to stay in business for a long while.

My wife is very short and sat in several cars at various...

My wife is very short and sat in several cars at various dealers before she found that the Forester worked the best for her. She had a specific color that she wanted and several dealers said that they could "get one in" later in the month but Bob called and said that he had one in stock and that he would hold it for us. He quoted a very attractive price and we drove down from the White Mountains to pick it up. After experiencing Phoenix traffic my wife was reluctant to try to drive it from Peoria back to our motel by Beeline Highway. Trevor delivered it to our motel that night (way out of his way) and made our lives a lot easier. Our thanks to both of them for the special service.

I found the Dealership easy to work with. Both Bob and...

I found the Dealership easy to work with. Both Bob and Henry were most helpful, personable, friendly and patient.They answered all my questions, and had my new Subaru Forester ready exactly when they said it would be. I definately would recommend this dealership to all.

I recently bought a Subaru Forester at this dealership. ...

I recently bought a Subaru Forester at this dealership. I did a lot of research on this auto. So far it is everything it claims to be and then some! I especially want to thank sales representative, Bob Shotwell. His knowledge and expertise of the Subaru made my buying experience very easy and stress free. He was also very patient in answering all of my questions. Thanks again. I love my car!

Got a fantastic new Subaru and had a great experience. ...

Got a fantastic new Subaru and had a great experience. David Lutke took good care of us and got us what we wanted and done in record time.

Even though I live in Ahwatukee I e-mailed Bob Shotwell...

Even though I live in Ahwatukee I e-mailed Bob Shotwell in regaridng a new Suburu Outback and he was by far the most knowledgable and helpful car salesman I have ever dealt with. His knowledge on how Suburu builds and sells cars was very evident and I look forward to working with Bob on my next Suburu.

I purchased an Impreza sti from Peoria Subaru and when i...

I purchased an Impreza sti from Peoria Subaru and when i arrived the car that I eventually purchased had not even had the protective shipping plastics removed. David took all the plastics off amd because the car hadn't been through inspection yet went and got the keys to another sti so i could test drive one. There was not the normal back and forth negotiating, we told him that we were in a hurry and gave him the numbers we were wanting to be at and they did it. We would have been in and out faster but there were a few others in front of us to go to finance. Once we got into finance we were done practically in the blink of an eye. I would recomend that anyone looking to get a new Subaru to go to Peoria Subaru.

While snowbirding here from Canada, our prior 2011...

While snowbirding here from Canada, our prior 2011 Outback was totalled in an accident. We walked away unharmed. This says a lot for the solid build quality of Subaru products. We went to Peoria Subaru and got a price on a replacement vehicle with the same options as our wreck. Mitchell Smith was our sales rep and most helpfull in all aspects of the vehicle order, delivery and payment process. We co-ordinated with him to arrange for the necessary paperwork for importing the new vehicle into Canada. We would highly recommend this dealership and Mitchell to anyone looking for a quality vehicle.

I found information about the car I purchased on...

I found information about the car I purchased on cars.com. When I spoke to Michell, I got accurate information and had a choice of 4 cars to inspect. I was not pressured to buy and they offered additional incentives to purchase the car I wanted. They delivered the car to my home, about 150 miles from the dealer.

This was an incredibly pleasant experience. A great...

This was an incredibly pleasant experience. A great price with no haggling, no attempt to sell us add ons. Zero nonsense. Friendly service. They delivered the car to me in Flagstaff, filled it with gas. A perfect car buying experience.I would highly recommend this dealership.

Our sales representative, David Lutke, was very pleasant...

Our sales representative, David Lutke, was very pleasant to work with. There was absolutely no sales pressure. We simply talked about what we were looking for, and David provided information and assistance as we looked around. When we found the Subaru Forester we were looking for, David spent a few minutes with his boss, and came back with a price that was better than we expected. The entire process was very good. All of the people were very friendly, and very professional. We also had the windows tinted. Shawn in the service department was very knowledgeable and very helpful to us as well. We had a great buying experience. We would recommend this dealership to anyone. Brent

Really liked our sales rep David Lutke, very...

Really liked our sales rep David Lutke, very knowledgeable and informative. He answered all our questions and the one he didnt know he was genuinely interested in finding the answer. I also liked that he was not coercive. Mostly we felt the Subaru was the best product and value for us when compared to all the different makes and models we viewed. I sell real estate and need to get people in and out of the back seat comfortably, the Outback is perfect. I'm a 5'11" gal and also need my space up front too. Love It.

I didnt even know this Subaru dealer was here on Bell Rd....

I didnt even know this Subaru dealer was here on Bell Rd. My wife drives a Subaru Outback and we had to take to a dealer across town. I always take my Jeep (my SUV) to Moore Chrysler Jeep and found that they are also a Subaru dealership and the Subaru service department is right next door. Mike Anderson is a good advisor and seems to know his stuff when it comes to Subaru. Glad to know we now have a Subaru certified dealer in Arrowhead area. They seem good enough to recommend to other Subaru owners.

I have only purchased one vehicle from a dealership and...

I have only purchased one vehicle from a dealership and it was not a good expierence. Needless too say I wasn't too thrilled to go looking again. We stopped at a few dealerships off of 101 and Bell. When we got to Peoria Subaru it felt so welcoming. This is where we met Bob, he was extremely knowledgable and honest. He answered all of our questions and we couldn't have been happier with what the vehicle had to offer. We made the deal without a problem, this went faster then we had expected. We met with Trevor to discuss the pricing and he was fantastic! Gave us an awesome deal! We love the vehicle and the atmosphere there, I will definately go back.

I dealt with three different dealerships in the valley...

I dealt with three different dealerships in the valley when making a final purchase decision on my 2011 Outback. This was by FAR the best of the three I dealt with. The internet sales staff was extremely knowledgeable and was able to answer all my questions. They sent me a very reasonable quote thru the internet (which is what first brought me in) and were quick in negotiating when I was working with them to finalize which car I took home. The best part about it was that they didn't give me a lot of pressure about buying the car. They laid out the vehicle facts and gave me a great price. I would definitely return to Peoria Subaru for my next vehicle purchase.