Mike Barney Nissan

charity case

we made an offer on a vehicle which we thought was very fair, and our salesman came back and stated "Mike Barney Nissan is not a charity case". He said that to us at least 4 times and we walked. We went to another dealer was treated as a paying customer, not a charity case and bought a vehicle. How dare a salesman talk to a cash customer like that. We are not a charity case with cash!

Wonderful to do business with

My husband and I have bought 7 new Nissans from Mike Barney over the years. My daughter purchased 2 used cars from Mike Barney in the past 18 months. We are all delighted! Our sales rep Joe Dibble is very knowledgable and really nice, he made the whole transaction super easy. He was never pushy (nobody there has ever been pushy with us) and he was genuinely interested in helping us find the best vehicle for our needs. Thank you Joe Dibble and everybody at Mike Barney!! You guys are great and we will continue to buy all our vehicles from you (and Joe D). And we send everybody we know there!!

OUTSTANDING

This is my first time purchasing a vehicle at Mike Barney i wish i would have gone there years ago .My salesperson Stephanie Jesonowski treated me as a person just not a sale ,i am retired she got me a great idea knowing i am on a fixed income .i received a retied military discount as you know every penny counts Everyone at Mike Barney treated me well before and after the sale OUTSTANDING If you are looking for a car ask for Stephanie she can be trusted thanks you Mike B and Stephanie J.

Top Notch Service

Joe is a very pleasant person to work with when purchasing a car. He is patient and explains everything. I was very impressed by his salesmanship. I actually enjoyed buying a car and that is a miracle in itself because I do not like shopping for anything especially a car. He made the experience very nice. I can not thank you enough.

Great Customer Service

Joe provided excellent customer service throughout the whole process of leasing my new car and returning my old one. He explained everything very well, wasn't pushy at all and answered all my questions with a thorough knowledge of the product. It was a pleasure to deal with someone with a great sense of humor, who didn't make you feel pressured at all. When my fiance and I went to pick up the car, it was like we had known him for years! He went over everything very thoroughly including how to access the on-line 'owner's manual', how to set up & use the blue-tooth & voice-text features, radio, and other dashboard controls. The whole process was a great, hassle-free experience !I would recommend both Joe and Mike Barney Nissan to all my friends and family ! !

Great Dealership, Great Service

Joe Grimaldi's excellent customer service made our recent experience getting our new car so easy. He provided exactley what was asked for and was responsive at all steps. Joe took the time to ensure that all questions were answered and followed through on throughout (and after) the entire process.Another reason we became a returning customer to this dealership was the excellent service provided by Gary in the service department. He was also easy to work with, helpful and mindful of our time.Both Joe and Gary's efforts have made the experience at Mike Barney Nissan very positive and because of that, it is a dealership that we recommend to others.Thank you!

"Excellent Dealership ,Knowledgable employees.

Joe Caldarelli and Mike Saba made my buying experience a breeze. Joe took time to offer me a great deal, Mark went over all the details and showed me my choices to select for purchase. Ryan Myles set up all the paperwork to complete the deal. When leaving the Dealership with my new Rogue , I felt like i got a" great deal " A very nice ride home, this is my retirement vehicle and they all made my Day. Wonderful Experience.

Amazing, couldn't ask for a better dealership

Joe Caldarelli and Mark Saba are wonderful. Ryan Myles went through all the paperwork and explained all our questions. They went the extra mile to help us find the right vehicle. There was no pressure, we got exactly what we wanted for an amazing price. Will work with them always. Recommend them to everyone. Thanks for making this an awesome experience

Great dealership, even better salesman

Met Mark through a mutual friend. I had already leased a car from MB before and looking for another. Mark made it smooth, relaxed and seamless. He's the man!

First Fantastic Car Dealership Experience of My Life

I've been to a few dealerships over the course of my driving life, and this was, honestly, the first pleasant experience for me. I never felt pressured and I was treated like family throughout the entire process. I can't say that enough. I will certainly come back when my lease is up and I will always refer friends and family to Mike Barney Nissan. Thank you, Mark Saba and Joe Caldarelli!

Great job !

We had the opportunity to work with Chris when considering a new vehicle. He was very imformative about the vehicle we were considering and due to his professionalism we were convinced. He was helpful in helping decide to buy or lease. Chris is definatly an asset to the dealership.

Great buying Experience.

I was introduced to Mark threw a friend whom has done business with Mark for several years. I found Mark to be very in tune with the my needs. I am currently leasing an Altima SL. I plan on doing further business with Mark. Very pleasant as well.

Great experience!

Joe gave us a great deal on our new lease and even had the car ready to go on short notice. Talked us through the technology of the car and just had some fun with us while delivering the vehicle. Great experience and will be back in 3 years for our next lease.

Great Salesman and Dealership

Before we talked business Joe made me and my wife feel very comfortable and it seemed like we knew Joe for years even though we had just met. There was no pressure to buy and everything was explained in detail. I have been buying cars for over 45 years and our experience with Joe rates at the top of our list. I would recommend Joe to all our friends and family. This is our first car from Mike Barney Nissan and not our last. Thank you and the dealership.

Great Service

Joe made my second experience at mike barney so much better he went above and beyond for me. he is a great salesmen, wasnt pushy, worked with me to get payments that fit my budget and the car that i wanted.

such an easy amazing experience!!

we went to Mike Barney and directly to Joe as my parents have 3 cars they lease from them, and have purchased several from there in the past. Joe has always been such a pleasure to work with! I have to say, my experience was just the same!! He made it so i could get my car that day, the entire process was easy, painless and actually a lot of fun!! i am so very happy with my 2015 Nissan Sentra! I will 100% be sure my business stays with Joe and Mike Barney for as long as i need cars! go check them out, you will NOT be disappointed!

Will Not Work with Anyone but Mark Saba!

Over several years, I have worked only with Mark Saba on several deals & I will go nowhere else. He is a true professional and cares about his customers. In my eyes, he goes above and beyond.

Garrett's the person you dream to work with.

Asked questions to determine our needs. At no point did my wife and I feel he was trying to "sell us" on a vehicle. well done.

Happy happy happy!

Typically car shopping is such a hassle but Joseph Dibble at Mike Barney Nissan made car shopping a walk in the park. Customer service is their top priority and it shows. I left with a brand new Rogue and whenever my leAse is up I will be going back to Mike Barney Nissan. Without a doubt the best experience I've ever had car shopping.

Great to deal with!

The lease was nearing an end on my wife's Nissan and Nissan was offering their "Pull Ahead Program" through the end of the month. I knew we were interested in either an Altima or another Rogue, so I had done a lot of research and showed up at Frank's desk with the invoice numbers for two cars. I told him that it will depend on the final price which one we go with, but we wanted to drive the Altima. Frank ran both numbers and we were out the door with a new Rogue by lunch time. Little negotiating, no trying to upsale anything we didn't want, just what I wanted. Frank did a great job and I'll definitely send folks his way.Thanks,Bill

Excellent Experience

It is often a hassle to shop and buy vehicles - with the various "deals" many dealerships offer. My expereince with MB Nissan and Chris Kivi was great. I knew what I wanted to buy and Chris worked with me to get the vehicle I wanted with the packages I wanted and not alot of extra stuff. Delivery was a snap - and Chris took some extra time to correct the paperwork that went with the deal.This is my 10th new vehicle - and it the buying expereince and the vehicle have exceeded my expectations. Thanks Chris.

Great Job!

Joe delivered great customer service! We arrived at the dealership for a repair and was told that there was a great sale going on for 2015 new leases. Joe took care of us right away and made the deal go through smoothly. The next day we drove away with a new lease at a lower payment! Thanks Joe!

buying a car

Idid most of my shipping on tne internet. I requested info on a15 Rogue. Chris emailed me but I was not ready. By Sept I was ready and Chris and Stephanie were very helpful. My brother did the test drive.I was sold on all the changes made in 7 yrs. Chris did all the paper work. Cris was a great salesman to work with. He explained everything on dashboard and opening of doors. He made the sale happen.

Excellent! Never was treated so good.

Our experience at Mike Barney's with Chris was the most relaxed and enjoyable experience we ever had buying a new car. Chris was so patient, knowledgeable and treated with the upmost respect. We had never been around a car salesman like him. He truly is an honest, upfront person with your best interests first. He made sure we were aware of all that had to be known about our purchase answering all our questions. He explained everything professionally. Chris was our best experience purchasing a vehicle ever anywhere. We certainly were well taken care of by him. Ryan Myles was terrific also as was Stephanie. Many thanks to all of them for a very pleasant experience. Quite a team there for sure.

Made it happen

After months of automobile shopping, Garrett Costanzo and Mike Barney Nissan were the dealership that finally helped me find the experience AND the new vehicle at the right deal I'd been searching for. Professional, understanding people that made it happen. Beyond the sale, Garrett tracked down my trade and recovered a music CD I'd left in the disc player. Thanks Garrett! Special thanks to Mark Zogaria too. Very happy, satisfied and probably a life long Mike Barney Nissan customer. Joe Steinwachs

Great communication and fast in and out!!!

Chris and Stephanie made my experience fantastic. I contacted them in July and they instructed me to wait a month and the lease deals will be better. A month later I received a call from Stephanie informing me of their lease buyback program. We worked out a deal over the phone and email saying me time and aggravation. One quick trip to fill out paperwork, they located the color I wanted then picked it up from Chris. I was under time constraint so Chris made the process quick and easy. Thanks to Chris and Stephanie

Excellent service by Joe Grimaldi

Th.is is the third Nissan that I bought from Mike Barney. Joe Grimaldi was the salesman on the last two. He was very helpful on both purchases and spent a considerable amount of time with me to demonstrate the new features of the car. I can't say enough about his dedication to providing the best possible service to his customers. Great service by the dealership on my vehicles over the years. No one else touches them. It will be the same with my 2016 Maxima.

Great Experience

When I walked into the showroom I was explaining to the people at the front desk that I wasn't sure what my options were because my lease was about to expire. Mark Sadri heard me and walked right up to me and told me how many years experience he had with the company and said come on over to my office and I can look at all your options. Mark offered me a deal that I was completely satisfied with and the rest of the sales experience was seamless. I am very satisfied with the car and the sales experience.

CAR SHOPPING EXPERIENCE

I met with Mark Saba the first time, after he was recommended to me by a personal friend. I was not able to return to the dealership for an extended time, but when I did, Mark was cordial and no pressure. It just so happened that they had the exact car I was shopping for on the lot. Not only was Mark helpful, he brought the car to my home, for my wife to see and drive it. We bought the car, that evening.

Mike Barney Nissan is an amazing dealership!

Our Sales person, Trevor Rinaldi, was very friendly and helpful! He made the car buying process as seamless as possible. I have been driving my new car for just under a month now, and it is easily the best car I have ever had. I love my Sentra, and I just know you would too! Give these guys a try, you won't be disappointed. Also free drinks and cookies! :)

New car purchase

Joe showed me exactly what I asked for with no attempting to steer me at all. I liked and appreciate that kind of straightforwardness. I also very much enjoy my new Nissan.

Great service relaxed atmosphere

This is the 3rd car we have leased from Mike Barney and we have purchased 4 other vehicles in the past 20 years. They are easy to work with and will meet with you before or after hours if needed. The service department is great and the technicians and staff communicate extremely well. They also have awesome cookies in the waiting area.

Great Service, Quick approvals,

This was my second time purchasing a car from this dealership and I wouldn't have come back if Joe wasn't still at the helm. He understood my need for a safe car with room for my family and within 24 hours I was financed and walking out with a brand new 2015 Nissan Rogue. I couldn't have asked for a better experience.

Highly recommend Joe Grimaldi and Mike Barney Nissan!

Highly recommend this dealership and Joe Grimaldi. Everything was thoroughly explained and we were treated as "people" and just another sale. No pressure sales environment was exceptional. Thank you!

After buying a vehicle

I purchased a 2013 vehicle from salesperson. The customer experience buying the vehicle was great. Less than a month later I had issues with the car. I called and brought it in a couple times and they said they didn't see any issues. I ended up going to another dealership to get it checked out and they knew immediately I had to get my fuel pump replaced Bottom line, they will be nice to get you to buy the car but then customer service goes down hill.

Absolute pleasure

The sales person I dealt with (mark sadri) was amazing at getting me just what I wanted. They did a great job on making sure I was happy. I love my new Altima and recommend this place to many.

great shopping and buying experience

Originally I was just shopping for a new car. After meeting with Joe Grimaldi and explaining what I was interested in the actually buying experience began. Joe is a no pressure kind of salesperson and made my visit to Mike Barney Nissan an enjoyable one. Questions were asked and answered, inventory was shown and features of the Rogue were demonstrated/explained. Joe made this whole experience and enjoyable one. I would recommend anyone looking for a car to contact Joe.

excellent service and experience

I have been using Mike Barney Nissanfor my repairs to my Sentra. They have always been honest, fair, and explained things well to me. So when I wanted to lease again, I chose this same dealer. My service tech recommended Joe Grimaldi and I was not dissapointed! The test drive was good and I got my new Versa Note for the cost I wanted per month! Car was ready on Monday to be picked up and I only signed for it the previous Sat!

Excellent Experience

Joe Grimaldi made the experience of buying a car painless and stress free. I am very satisfied with my purchase. I applied for pre-approval online, received a phone call the next morning, and had my new car that evening. I am very impressed with their customer service.

First Nissan

We never felt rushed or pressured. Went for test drive and learned the many options that were available in the Nissan Altima SV. Payment options and plans explained in detail. Overall a pleasant experience

Joe Grimaldi, Internet Manager

Joe was fantastic to work with, he made the process easy and painless. I would highly recommend buying from Joe, he listened to my needs and helped me get something to fit my budget. I will buy from Joe again. Terri

Great experience!

Joe Grimaldi was very helpful! He answered all of my questions and was truly interested in helping make the process of leasing my Rogue go smoothly! I would recommend both this dealership and him!

purchase used vehicle

Overall great experience. Friendly, Professional, curtious.

Outstanding customer service with Mark Sadri

Mark was recommended to me from a friend who has bought many cars from him. I wanted a Nissan Xterra Pro 4X, and Mark told me that was no problem, they didn't have any of those vehicles on the lot and had to locate one for me. Mark made the whole buying process easy and painless, he explained everything very clearly and answered all my questions. Mark has world class customer service, I plan on buying from him again in the future. I highly recommend Mark and Nissan to anybody that is planning on buying a new vehicle.

A pleasure to work with.

Charles addressed every question we had about our car. He was patient, courteous and friendly. We were treated with respect and appreciated the comfort in being able to ask any question. Charles helped the process go as smoothly as possible. He took care of every detail until we drove off with our new car.

Easiest and best car purchase ever!

I am going through a huge life change.. Divorce .. Single parent and my very reliable subaru blew a head gasket . I knew what kind of car I wanted and heard the ads in the radio and decided to give them a shot. I was in the dealership a minimum of 3 hours total. They handled everything so quickly and efficiently . I drove home in my new nissan that night . They gave me an awesome interest rate and a rebate too. I have a payment i can afford and no car worries for a few years . Thanks so much :)

Very good!

My experience with Joe and Mike Barney Nissan was excellent and fair in every aspect of the car buying process. I would highly recommend them to anyone considering a new car.

After 9 yrs of leasing at Mike Barney I will NEVER go back!!

My lease was up, so I went to Mike Barney to lease my FOURTH car from them and the experience was TERRIBLE!!! They've been harassing me for weeks to come in and get a new vehicle. They even made me make an appointment and when I arrived they acted like they had no clue what I was talking about, like I was crazy to have an appt! They were SO EXTREMELY RUDE and tried to get me to pay more than I was currently paying for a vehicle that cost less than what I already had. Thankfully I left and went to different Nissan dealer that was able to get me an AMAZING deal! My payments are $70 less than what I was quoted at Mike Barney AND they put in a remote car starter!!! I was even able to drive home the same day in my new car!! To say I'm disappointed is a huge understatement! My family and I have been buying cars from Mike Barney for years and we will never go there again!!

Joe is the Man-

for you when buying a new/used car!!! My 1st, buying a used car from a Dealership in 55 years. ( i always bought and paid in full) Joe was the most personable , friendly, kind and very helpful in helping me feel at ease (very anxious in paying such a high price for a used car 2011 Nissian Rogue) that i have ever met. Thank you so much Joe for making my experience so much easier and actually Fun! I will be back in 3 years when i need to buy a brand new nissian. Please consider Joe at MBNissian, you will not regret it! Always Karen M...

Made us feel comfortable

The wife and I have been stuck buying older used cars due to our own mistakes earlier which lead to tarnished credit. Joe Dibble however didn't give up on us, he was very understanding and extremely professional, as well as an all around cool guy to talk with. The finance manager Jeff Goff definitely went above and beyond for us as well, putting us into a new Rogue that we both totally love! Thank you both for the work you did to finally get us a great vehicle!!!

Joe was awesome

This was my 1st time buying a car and Joe was awesome every step of the way! I couldn't have asked for better service than what Joe & Mike Barney Nissan offered me

amazing job!

Was looking to trade in my four year old ford focus, mark recommended a Nissan altima. Best decision ever! Great deal, great price! Was an awesome sales person and helped me as much as he could! Definitely going back to him in the future!

Another great experience with James Martin & Terry Riordan!!

This is our 12th vehicle from Mike Barney, and once again it was a pleasure doing business with them. James Martin has always been very helpful, knowledgable and friendly. Put us into our new Rogue with no hassle. He helped set-up our phone (even though it was old), and explained all the new options on a freezing cold night. Terry and the rest of the staff at Mike Barney have always made us feel comfortable, and we look forward to working with them in the future!

be careful with your trade in make sure to look at your rece

I bought two cars within 9 mos period at this dealership not only that I got screwed on my trade in. My salesman was ok but i honestly think he just wanna sell me a car. I paid over $19000 for a little car (cube) that is a year old and when I traded it in after 9 mos bec I needed a car with awd for the winter. When i looked at the receipt i found out they only gave about 10k for it. I was certain that i was told by my salesman that they gonna give me at least 12k for it. so I end paying so much money for my next car not only that I purchased two cars within 9 mos from this dealership I also brought a friend there and she also end up buying the same car that I have. Another thing, most car dealership i been to they'll give you discounts or rebates this dealership doesn't. I would never buy a car from this unfaithful dealership again.

Excellent experience with James Martin!

We, once again, were very happy working with James Martin. We decided to lease a Rogue and James was very helpful, professional, answered all our questions and guided us with our decision. We would highly recommend James Martin to our friends and family. James takes his time with you and you don't feel any pressure. James Martin was the reason we went back to Mike Barney Nissan.

Very pleased with every aspect of the experience,

A pleasant personality along with patience and product knowledge makes a good salesman. Joe GrimaldiMade me feel very comfortable with the entire process. I especially appreciated his efforts to be sure IUnderstood the workings of my new vehicle. I just love my nissan versa.

Great customer service

These guys will take care of you. Trust them with the utmost regard!! Gave me a great deal on a brand new Nissan Sentra. Very friendly and helpful. Definently recomend if you are looking for a car.

Great to do business with Mark Saba

Well, I do not know where to began, I have leased numerous of Altimas from Mark Saba through the years, how many, I don't know because I lost track. Mark Saba is truly a professional when he deals with me, there is no such word as "Rush" with Mark. He does take his time in explaining the lease agreement, my budget concerns, everything to make a smooth transaction. He is very meticulous going over the features of the new vehicle. Any questions or concerns about the vehicle after delivery, whether it's a month or a year, he is just a phone call away.

Car Buying Made Easy

Tony did a great job of understanding exactly what I was looking for - namely the best deal available. I am not a "car guy" and did not have a set list of makes/models that I wanted/needed. Tony understood, brought me over to a great car for my needs and explained the deal. I simply wasn't going to do any better anywhere else. A very easy process from that point forward (minus the November storm that delayed my pick up date, but this is Buffalo). I would recommend this dealership to anyone in the market for a car.

Excellent experience every time.!

Mark Sadri makes the entire transaction a pleasure. We return to the dealership to release always. Last experience had to replace a vehicle as usual Mark made the whole process very efficient and replaced my vehicle with a 2015 Altima.. The entire staff is very friendly and professional. We live in the south towns and always come back to Mike Barney because of Mark and the exceptional service.

Excellent Experience!!!

Finding the right vehicle that will meet our requirements wasn't an easy one. Our Sales Consultant, Charles Davis was very helpful. He made our buying experience great. Thank You!

Wonderful Experience from Start to Finish!!!

When I arrived at the dealership I was greeted by one of the salesman, Charles Davis, with a warm smile and a handshake. We sat down and he discussed my wants and needs in a vehicle. He suggested several vehicles that would suit my needs. I decided to take a test drive in a Rogue. Charles was very knowledgeable and explained all of the ins and outs of the vehicle and answered all of my questions. After the test drive he was very helpful with the paperwork and made sure I got the best deal I could. He was efficient and made it possible for me to drive home that day with my brand new 2015 Rogue. Never once did I feel pressured into buying a vehicle that day. Charles went above and beyond and made sure I was happy with everything. I absolutely love my Rogue and I was pleased with my whole experience from start to end. I will definitely keep going to Mike Barney Nissan for all of my vehicle needs! I would recommend this dealership to everyone!

Wonderful Experience from Start to Finish!!!

When I arrived at the dealership I was greeted by one of the salesman, Charles Davis, with a warm smile and a handshake. We sat down and he discussed my wants and needs in a vehicle. He suggested several vehicles that would suit my needs. I decided to take a test drive in a Rogue. Charles was very knowledgeable and explained all of the ins and outs of the vehicle and answered all of my questions. After the test drive he was very helpful with the paperwork and made sure I got the best deal I could. He was efficient and made it possible for me to drive home that day with my brand new 2015 Rogue. Never once did I feel pressured into buying a vehicle that day. Charles went above and beyond and made sure I was happy with everything. I absolutely love my Rogue and I was pleased with my whole experience from start to end. I will definitely keep going to Mike Barney Nissan for all of my vehicle needs! I would recommend this dealership to everyone!

Great Dealership

Been buying and leasing cars at that dealership for 30 years and will keep on doing so. I've recommended them to others. Fine people, fine products.

Best purchase experience ever.

I was very satisfied with the services provided by this dealership. I had an amazing experience working with Joe Grimaldi who contacted me shortly after my internet inquiry of the 2014 Nissan Rogue. Within 24 hours I was at the dealership, test driving and purchasing my car. Joe was very helpful in making my decision as he was very knowledgeable and helped compare different models of the car. My overall experience was amazing. I would highly recommend working with Joe Grimaldi!!

Buying a car at Mike Barney

As usual the experience at Mike Barney was terrific. We have been buying cars from Mike Barney for at least the last 10 years and it always is a very pleasant experience. We look forward to many more cars from Mike Barney. Jack from Williamsville

Great experience!

I was recommended to come to Mike Barney by my daughter & dealt with Erik Johannesen. Every part of the car buying process was made so easy, & I left that day with my new Rogue. I love my vehicle & would definitely recommend the dealership & salesman to anybody!

Renee. Daigler

Great over all experience. This is my 3rd Rogue.(from M.Barney)) I love the car& the staff always goes above& beyond for me.I trust whatever they say& suggest for me.(obviously for service)I have also needed. The body shop 2 times.They always have taken great Care of me.it has always worked out.I love that I have a dealership that I fully trust.I super trust the whole team.But have high regaurds for Steve Michaels & Gary (don't know his last name)In service.I'm always shocked by how little time I Hav to spend waiting!

Nissan Murano crossover

We are very satisfied with our new vehicle . It is really beautiful with a roomy back seat. The whole process of leasing from Mike Barney went so smoothly. Our salesman, Dave Marinelli was great and all of the people we dealt with were very helpful. This is our 3rd vehicle from Mike Barney and we have been happy with all 3.

Excellant from hello

I stopped in the dealership looking for a car for my 65 year old mother. Enter Tom. From the start he was both helpful and courteous. He treated my mother with respect and understood my budget limits. He even went so far as to make sure the vehicle was ready before a busy weekend even though he was not working that day. :) I had such a good experience I suggested to my boyfriend that he contact Mike Barney and see Tom when he was ready to purchase.

Best service, best car ever!

I recently purchased a 2014 Altima from MB Nissan and Erik Johannesen was my salesperson. It was a professional and satisfying experience from the beginning to the end! I am totally pleased with the deal that I received as well as the interaction with the staff at the dealership. :) Every detail was taken care of and the delivery was perfect. I enjoyed working with the staff and especially Erik Johannesen. Would only consider buying from Mike Barney and Erik again. Thank you!

Great people to work with

It was very easy to buy a car and get it financed through Mike Barney Nissan. The process was efficient and friendly. I would recommend everyone shop here!

Love my Rogue......

I was just searching the internet, not really sure if I wanted to buy a new car yet. Joe Grimaldi emailed me just to introduce himself and to let him know if I had any questions to feel free to contact him. I told him I would let him know in a few weeks as I was going on vacation. When I got back from vacation Joe contacted me just to see how things were going. I had other salesmen from different dealerships emailing me also, but Joe was very pleasant and not pushy at all!! When I went to Mike Barney Nissan everyone there was really nice!! Joe was very helpful with everything and I did not feel pressured at all!! I know when I am ready in a few years for another car I will be going to see Joe at Mike Barney!! I Love my Rogue!!! Thanks!!

Super Sales Experience

I have to admit I never thought I would own/lease a Nissan. Been a long history of another make in my family. But...I love my Sentry. From the time I walked on the lot and was greeted by Erik I was very impressed. There was no pressure just honest conversation. Eric really listened and really worked extremely hard to get me the best deal possible. Picking up my vehicle was a breeze. Everything was ready from the car to the finance papers. Erik was genuinely excited for me. I used to work for a car dealership in WNY and know how the bones of the operation work and I was still impressed. I have not had to have my vehicle serviced yet and I hope that experience will be as good as my buying experience was. Kudos to Erik and the sales team at Mike Barney Nissan!

I love Mark Sadri

From the minute I walked in, I had a great experience! My salesman, Mark Sadri, listened to what I wanted and made it happen! It's my first time leasing, and I'm thrilled with every aspect of the experience!

Service was outstanding and no pressure sales.

I would return to Mike Barney Nissan for any furture purchases and would recommend them to anyone looking for a vehicle. It was a whole different experience from any other time we have purchased a vehicle. The friendliness, non pressure sale, and understanding was fantastic.

Bought my 2nd Nissan Xterra. AWESOME.

To start, they had free soda and coffee. :-) This is my second purchase from MB. The first time was so low pressure that I thought my second time would have to be a disappointment. It was not. I went to another dealership to get a price on my trade in and to look at a used X. I then went to MB and discussed the used X they had. They were better on the price and the trade. So...I decided to buy a new one!!! They had a 2014 in my color and my trim style and I was able to get it that day. I felt extremely comfortable at the dealership. The "other" dealership I went to made me feel exactly like I was afraid I would feel...pressured to decide on the spot and like I was being schmoozed. At MB, I felt like I was by myself just browsing and there was NO pressure at all. If you want to buy a car and not feel like you have to be some kind of negotiating genius to make sure you get a fair price, go here. This place is awesome. ~Joe S.

Rude Salesman

I was contacted by Eric Johanssen regarding a "pull ahead" on my current lease. On the phone, I was told that my payment would not go up and I would need no money down on a comparable 2014 Nissan Rogue. The person who I brought with me, purchased an identical vehicle at the same time as I did, so he was also eligible for the "pull ahead" offer. I told Eric that we would need 2 cars, but he didn't seem interested. To any seasoned sales person, that would mean $, but he was not phased. After an hour or so of test driving the new car and him going back and forth to the Finance person, I was offered a 2014 Rogue, in a color that I did not want, my payment would go up $50.00 per month and I would need $2,000.00 down. We told him thanks, but NO thanks and that was when his personality changed. His E-Cigarette was sitting on his desk, so I am not sure if he was having a nicotine withdrawal or temper tantrum, but he was outright RUDE. He slammed the paper on his desk and basically told us to leave. I would Never go back to Mike Barney. I contacted a competitor and I was told that they receive a lot of Mike Barney business as this is their reputation for treating people.

Best New Car Buying Experience

Found us the new car we asked for with all the bells & whistles we wanted. Even ordered some for it & had them installed before delivery. Delivery day was a breeze. Paperwork was ready & it took under an hour to complete the sale. Over all best dealership & salespeople we have ever dealt with.

First time leasing a car..

This is my first time leasing a car. My experience at Mike Barney Nissan was awesome!! Everything went smoothly. Eric Farrar the salesman was very friendly, and helped me out a lot!!! I will definitely be going back and leasing a car again :)

First new car

Tom was very helpful and conscience of my budget, he moved toward my needs. When I am ready for my next purchase, I will be coming back!

You cant ask for anymore

Never in all my years have I had such a wonderful experience with a car dealership. I leased for the 1st time and it could not have been easier. We got the exact car we wanted at a less than expected monthly lease payment. We even got a couple of "extras" and the price was still amazing. I would recommend Mike Barney to everyone in this area and even outside the area if you want the best experience possible. When you call or go in ask for Tony Calato, guaranteed you will get the best service & price not to mebtion he is a pretty cool guy!

DO NOT GO TO THIS DEALERSHIP !!! horrendous customer...

DO NOT GO TO THIS DEALERSHIP !!! horrendous customer service when I asked them to fix what they promised to fix I had to file a complaint with the BBB and also isn't it ironic that they can pick and choose which "ratings" they post because of their interpretation of "why" the rating was given - typical marketing ploy to increase their rating average. If this were a true rating system then the "0" ratings would be also added with the "5" ratings

GREAT PLACE TO BUY A CAR

EVERYTHING IS GREAT FROM SALES MAN TO THE OWNERS AND THE SERIVE

great place

This is the 2nd vehicle that i have leased from Mike Barney Nissan using Adam Caldarelli as the sales person and i would not consider going anywhere else. Adam was as professional as anyone could be. He was knowledgeble and helpful as anyone i have ever dealt with. He actually made the process of getting a car very easy.

Great experience!

I'm on my second lease from Mike Barney. James Martin listened to what I needed and worked with me to fid the car for me. I love my Rouge and am very happy with my decision stay with Mike Barney

great service!

We worked with Eric Farrar and Mark Zogaria who both did an excellent job of making sure we got the car we wanted at an excellent price. The guys there are very personable and a pleasure to work with. I highly recommend this dealership and I know I will be a returning customer!

amazing service

Saw Mark on the commercial, and yes ladies he's as gorgeous in person. Extremely helpful and made the buying process the best I have ever had.

Another great experience

This my second lease from Mike Barney. I worked with Erik Johanessen, who was helpful, efficient, personable, and patient. I have been very satisfied with both the sales and service departments for more than three years now, and I'm sure my next car will come from Mike Barney as well.

I enjoyed my experience with Barney Nissan and Joe quite...

I enjoyed my experience with Barney Nissan and Joe quite a bit. He was very friendly and went above and beyond his duties to help me out. Kept in contact with me throughout the process and was prompt in responding to my emails about models and pricing. After I bought the car, he even stopped by my house and helped me get the plates off my old car so I could return them to the DMV. Everyone at the dealership was super nice. I love the car I got and I think I got a great price and terrific service. Would definitely recommend the brand and the dealership to anyone thinking about buying a car.

Great buying experience!

I am on my 3rd lease from the Mike Barney dealership. They have always been wonderful to work with! Worked quickly to find something that met my needs. The staff has also been extremely friendly and helpful and the dealership itself is always clean and even offers refreshments! I will definitely be going back for many years!

Unprofessional and pushy

I was in the market to buy/lease a vehicle. Not only was I pushed into a lease agreement, I went in inquiring about an SUV and ended up being "sold" on a small car. When I notified this facility that I was not going to follow through and choose another facility, I was badgered and felt belittled. I dislike writing negative reviews but I feel strongly that this needs to be communicated to other possible customers. It was a stressful experience getting my down payment back and the sales employee was just down right rude.

Don't even enter

Worst customer service in the universe!!!! Their salesman (Eric Johannesen) was so rude, and finally when I asked him to give me a quote for the Nissan Rogue, his answer was "it will take a lot of effort, go shop around and call me when you're ready". When I asked to see the sales manager (Terry Riorden), he refused to see me, and when I insisted, he came out of his office saying "Thats how we train our salesmen to do business, and we dont aim to please everyone or sell our cars to anyone"!!!!!!!!!!!!! When I spoke to some of my friends and other dealerships about this, they were not surprised, apparently Nissan Mike Barney are notorious for that!!!!

Worst customer service in the universe!!!! Their...

Worst customer service in the universe!!!!Their salesman (Eric Johannesen) was so rude, and finally when I asked him to give me a quote for the Nissan Rogue, his answer was "it will take a lot of effort, go shop around and call me when you're ready". When I asked to see the sales manager (Terry Riorden), he refused to see me, and when I insisted, he came out of his office saying "Thats how we train our salesmen to do business, and we dont aim to please everyone or sell our cars to anyone"!!!!!!!!!!!!!When I spoke to some of my friends and other dealerships about this, they were not surprised, apparently Nissan Mike Barney are notorious for that!!!!

He is a special agent ever I've seen because he is...

He is a special agent ever I've seen because he is friendly, helpful, and great experience. I like all other employees too. My family love Mike Barney Nissan.

2014 Pathfinder

Always a hassle buying (paperwork, etc) but Joe Grimaldi and the rest at Mike Barney were friendly, non-pushy, and helpful all the way!

The whole experience with Mike Barney was a great one....

The whole experience with Mike Barney was a great one. The most important factors for me to choose them over other dealers were my great interaction with their sales representative, Joe Grimaldi and the highly competitive pricing on the vehicle. Joe was friendly and pleasant all through and seemed like someone I could trust and rely on for good after-sales service as well. He also worked closely with his manager to get me a price that I was satisfied with. In general, it was always pleasant to visit the dealership because of the wonderful ambience they maintain and the complimentary services offered to customers. When I'm ready for my next Nissan in a couple of years, I will definitely go back to Mike Barney!

Always a good experience - both service and sales

I purchased a 2007 Murano from Mike Barney a few years back. I came in recently to trade in for something newer. I wanted a lease, but there were hurdles that prevented that on my end. They worked with me to see that my interests and expectations were met. I walked out with a finance deal in hand and picked up a 2011 Murano the following week. In both situations, the staff were accommodating, sensitive to my needs and desires, and they were not pushy at all. I enjoy coming back for sales and service because I know the staff at Mike Barney always strive to do right by the customer. It is this continued relationship that keeps me coming back. I am confident that my needs will always be met.

quality services products and staff

I came to buy a Nissan product particularly from Joe Grimaldi because I know he is the most helpful and courteous knowledgeable of the cars wherever he is employed I did purchase a Murano and checked with some of your service dept. customers. Along with Joe handling the test drive and paper work I give Mike Barney an overall 10. I recommend that people check it out.

New vs old car

We have been using Mike Barney for servicing our son's older Nissan. The service department has been very good to us. so we felt very comfortable going in to lease a new vehicle. This was the first time that we have leased a vehicle from Mike Barney. This is the first Nissan that my wife or I have owned. We both have Toyota's. I still have my Tundra, her Camry went to my son. The staff at Mike Barney were; polite, knowledgeable and friendly. We felt no pressure to commit to anything. We were very pleased with the different options within the Nissan auto line. We were able to take our time to find the perfect vehicle for our family. We have had our new vehicle for about a week and have no complaints. I would recommend a Nissan, and this dealership to anyone looking for a no hassle experience.

GREAT GREAT SERVICE

my sales person was joey canastraro great experience will do it again

They really are the best!!! From the receptionist on up....

They really are the best!!! From the receptionist on up. Very friendly and personable, knowledgeable. The extra distance for their great service is well worth it. We travelled from Rochester to Buffalo and we have a Nissan dealership down the road. My daughter will be moving to Denver and she's already planning on coming back when its time for a new car. Thank you Joe, Adam and everyone. Will keep in touch!! Maryann

High Pressure Sales, No Deal

The dealership looks good but that's about it. From the second I stepped foot on the lot I felt pressured. I simply went with the intent of only looking at a suv for my daughter. After the test drive the sales person was very instant on getting me inside. He then said the only way he could help was to work a deal, he then pressured me to buy that day. I declined and was promptly introduced to the manager who was no help and just wanted a sale. I walked out and simply wanted information and a test drive for my daughter; not the car salesman pitch.

Great experience

I was in a tight situation needing a car quick for an expired lease. I worked with Joe Grimaldi and had a new car at a price lower than I was expecting in less than 5 days! Always welcomed, helped Nd genuinely appreciated. This is my 3rd vehicle through Mike Barney and it won't be my last.

Unprofessional

This weekend I visited Mike Barney Nissan for comparison shopping purposes. Before I was even able to look at and drive the vehicle, I was being asked about how much I wanted to pay per month and other questions only relevant had I actually decided to buy. I made it clear up front that I would not be making a decision nor signing any paperwork that day. Deciding he knew better, the salesman made attempt after attempt to persuade to buy on the spot. I don't know how other consumers respond to hard-sell tactics, but by the time I left that showroom I wanted nothing more to do with that salesperson and will be taking my business and money elsewhere.

I had a wonderful service experience at Mike Barney...

I had a wonderful service experience at Mike Barney Nissan recently and wanted to share it and say THANK YOU! I needed an inspection (It was very close to the end of the month and I needed it VERY quickly!) and an oil change. Tony, one of the service advisors, was very accommodating with my schedule and understood the urgency. When I brought my Sentra in, Craig Junior was efficient with the paperwork. I was in and out of the service waiting area in no time. I hardly had time to finish my coffee (which was fresh, by the way). I did finish the cookie though. I purchased my vehicle here and could certainly take it elsewhere for basic service like this, especially since I live nearly 30 miles away, but I wouldnt even consider that. I always have a good experience at Mike Barney Nissan. I highly recommend this dealership not only for sales, but for service too.

Everybody was very friendly, I walked in and was greeted...

Everybody was very friendly, I walked in and was greeted very nicely by the young gentleman at the front desk, but the sales manager was being very rude to one of his employees, I didn't find that very professional at all.

I was contacted to turn in my lease early. I had my car...

I was contacted to turn in my lease early. I had my car inspected to see what had to be fixed. When is howed the report to them, they could believe all the items that needed to be done and did not agree with the report. Joe Caldarelli (owner) cotacted Nissan and had the car reinspected. The result was they were able to work out a very good deal for me and I now have a new Sentra lease.

I have only wonderful things to say about my experience...

I have only wonderful things to say about my experience with Mike Barney Nissan. Namely with Keith and Miranda, both were so pleasant and helpful. I am so happy with my new Rogue and they made the process easy.

I leased my 2012 Sentra last year, but did not think to...

I leased my 2012 Sentra last year, but did not think to write a review at the time; however, I recently went in for service and another overwhelmingly positive experience prompted me to post this. The atmosphere of the dealership is both friendly and welcoming, and all of the sales and service staff that I dealt with were knowledgeable and professional. I dealt with both Adam and Mr. Caldarelli and they both treated me like family. I don't recall ever having such a positive experience at any dealership, and I will most certainly be leasing and servicing my vehicles at Mike Barney in the future.

My experience with this dealership was FANTASTIC! Adam...

My experience with this dealership was FANTASTIC! Adam was an amazing Salesman. Mr. Caldarelli came out, introduced himself and was extremely personable during my visit. I would highly recommend this dealership! They make you feel so comfortable with your dealings and there is no pressure at all. A great environment and a wonderful family atmosphere. Thank you Mike Barney!!

Had Mark Saba not be working here, it would be difficult...

Had Mark Saba not be working here, it would be difficult to consider this dealership. Marc Saba I would recommend and not necessarily the dealership. What used to be a friendly place with familiar faces and excitement in the air, is now devoid of positive energy and so many new faces, one has to ask - what happened here?

We could not let this opportunity pass without our...

We could not let this opportunity pass without our sincere, heartfelt THANKS!We purchased my 2007 Murano from another dealership. Since that time, every service experience has been an extremely frustrating exercise! You see, we have been a family of Fords for 40 years and have CONSISTENTLY experienced EXCELLENT service! It was never any other way from start to finish! The first time I had a need for service with my Murano, I never thought that customer service would be anything but excellent. Unfortunately, I found this was not the case. Each time was a similar frustrating experience. When I would call the service dept. on the phone and ask a question about a specific Murano problem I was experiencing, I was told We really couldnt say, you will have to just bring it in and drop it off. I was encouraged to choose a day that was acceptable for the dealership. Waiting for my vehicle to be diagnosed while experiencing the problem was not a realistic option. I began to wonder what the purpose of making an service appointment was. It didnt appear to be to accurately reproduce and properly diagnose the problem, 1st attempt and not 2nd and 3rd attempts. I have since tried 3 different Nissan dealerships hoping for that Familiar Fantastic Ford kind of service but to no avail. My extended warranty is about to expire and I knew I had to go back to a dealer and endure this miserable process. I called a few times to dialog and explain some of the things that where going on that needed attention and each time hung up feeling frustrated. I dreaded going back expecting little or no resolution of the problems, with a hefty fee to boot. The following week I was greeted by Dave Anderson at my local post office. Dave recognized me from when he was employed at another dealership that I had visited. After a brief talk he encouraged me to call Mike Barney, his place of work, saying he knew I wouldnt be disappointed. Last week I called Mike Barney and spoke with Tony. He actually talked to me intelligently about some possible solutions for my Murano and set a time for me to come in. He asked if I was going to wait or drop it off and told me what to expect....what a great refreshing surprise! That morning I had a conflict which made it necessary for me to delay my appointment time by 1 hour. It was so easy and efficient. The first gal who answered the phone was able to assist me. No transfer of calls, just simple, friendly and a no problem attitude! Friday morning, I arrived at your service dept. Tony personally walked through my car issues with me talking about different possible solutions. Again, it was clear he had a good working knowledge of Muranos and their history and was willing to spend the time needed in the problem solving process. One and a half hours later, in a very comfortable waiting area, Tony called me in to see my car. With him was the mechanic, Keith, who had worked on it. Tony went through each item on my work order, while Keith was there to answer any further questions I may have had. I was in awe! And to top it all off, while working on my car, Keith found a ball joint issue that needed to be taken care of that I was not even aware of. This gave me great comfort knowing that Keith not only did what was asked but went a step beyond. Thats the kind of work ethic I have been raised with and have grown to look for. Wow! This was beginning to have a familiar tone to it. Could this be my Familiar Fantastic Ford kind of service? Tony ordered my part and will call me to set up an appointment to come in for my warranty work to be completed. I already know it will take an hour and a half, which gives me the ability to plan my work day accordingly. I know this was a long letter, but it was important you know our history to fully appreciate our thanks. This was a huge deal to my husband and me. We both just want to say a heartfelt THANK YOU! This experience has redeemed our belief in a knowledge based, efficient, kind, professional, work ethic that seems to take a personal interest in their customers from start to finish. Well done team. Thank you!

Second visit to your service dept. for recalls on my...

Second visit to your service dept. for recalls on my vehicle and I am impressed by the organization, professionalism, and friendliness of Craig Gage Jr and the other staff. I was greeted and welcomed when i first arrived. They quickly took the information and the work was done quickly. Both times, the technician took the time to explain what was done on my car. Thank you for providing a place where I can feel confident that my car is in good hands.

Visiting Mike Barney Nissan was a great overall decision....

Visiting Mike Barney Nissan was a great overall decision. I am very happy with my Maxima and the terms of my lease. This was my first experience leasing a vehicle without having my dad with me, and as a young female, I was initially very nervous about being taken advantage of. Unfortunately, this is what happened at another "HUGE" dealership. The salesman at the other dealership tried getting me to sign papers the same day on a terrible lease, (where I would be paying over $100 more per month on a Camry), even after I told him that I had no intention of signing that day. The only negative point to my Mike Barney Nissan experience was the number of sales people I dealt with through the process. I dealt with one sales person while walking through the lot and discussing models and features, then I was passed off to another sales person for the test drive and the next day when I called to discuss details of leasing, the second salesman was out sick so I dealt with the salesman whose desk he shared. All the sales people that I dealt with were all friendly and knowledgeable but I would have liked working with one person the whole way through. The third salesman was very helpful throughout the negotiation process and ultimately everyone was happy at the end.

I give this dealership the highest rating of any...

I give this dealership the highest rating of any dealership I have ever used! The staff is excellent, extremely helpful and polite. For any future purchases I will only go to Mike Barney Nissan.

I really appreciated the professional way I was treated...

I really appreciated the professional way I was treated at Mike Barney Nissan. When I started looking for a smaller SUV, I was greated by pushy obnoxious salesman. I walked out of dealerships because I didn't like the stress they put on me. Then a friend referred me to Joe Caldarelli Nissan. He was so nice and friendly and he made me feel comfortable. I came unexpectedly just to take a peek at the Murano's. Joe had a commitment so he had to leave and he referred me to Brian Smith. Joe apologized that he had to leave but he told me Brian and his staff will take good care of me. He was right. We test drove cars and he gave me their final number. No going back and forth nonsense with the numbers. I didn't feel any pressure to buy. They wanted me to take the car home that night and I did. I loved it, but I got cold feet! This was very scary for me being a divorced woman, buying a car for the very first time on my own. The next day I told him I didn't want it and I want to keep my Lincoln Navigator. Brian Smith was very nice and again no pressure. He told me to bring the car in and "let's talk". We test drove another Nissan Murano with all the bells and whistles which we're similar to my Navigator, that I loved. Well now I love my new Murano! I got a great car for a great price. No regrets! Thanks to Brian! He put me at ease and he never pressured me. I will definitely refer Mike Barney Nissan, Brian and staff to future buyers. Sincerely, Bev Galasso

GOOD SERVICE TEAM, WHEN I ARRIVED AT THE DEALER THE...

GOOD SERVICE TEAM, WHEN I ARRIVED AT THE DEALER THE VEHICLE WAS WHITEN UP QUICKLY AND TAKEN TO THE SHOP FOR SERVICE. I WAS ONLY AT THE DEALER FOR 1 hr.

Dealership was clean pleasent and bright.When dealing...

Dealership was clean pleasent and bright.When dealing withFrank he asked if i knew what i was looking for and would be happy to show me whatever i wanted and to ask him any question. After i saw the car i wanted he was quick to give me good pricing and willing to make any sale. Frank on several time asked if i wanted anything coffee,pop,and water.The expience was very good and not hight pressure. The next day I brought my daughter back to by the same car from Frank. I had bought 2 Rouges from Cappelino Nissan in lookport anr when I went to buy a new one from them i recieved the good ole i"ll go high you go low. Totaly great expiernce at Mike Barney

My daughter totaled her Hyundai Tucson and decided on a...

My daughter totaled her Hyundai Tucson and decided on a Nissan Rogue. We went to Mike Barney to look around...she found a used 2009 Rogue she liked. James Hartz was our sales guy and was very helpful and accommodating. We quickly agreed on a price and arranged financing with Tracy. My husband commented that this was the best buying experience he has ever had in purchasing a vehicle. This is the 7th vehicle we have purchased in the last 5 years. My daughter picked up the vehicle and drove it home...she went out to the vehicle about 30 min after arriving home and the vehicle would not start. It was approx 9:30PM when this occurred, she called Mike Barney immediately, they send JR out to try to start the vehicle...he couldn't get it going. He took the keys, offered to take her back to the dealership for a loaner to use and told her someone would be out in the morning to try to start the vehicle. They were there bright & early, got the Rogue started, drove it to Mike Barney and discovered a blown fuse...repaired it and had it back at her house in no time.This is the true meaning of customer service...they did everything they could to make this inconvenience as painless as possible. I would definately recommend Mike Barney to anyone looking for a new or used vehicle.Thank you James Hartz and everyone for a great experience.Bev Fierro

Steve worked hard to get me the car and the options I...

Steve worked hard to get me the car and the options I wanted. The finance team did a very good job for me as well getting me the rate I wanted. I also have purchased two accessories for my car which went very smoothly. About two weeks after I purchased the car I noticed I was losing pressure in my rear back right tire. I took it to them thinking it was a defect in the stem, but in fact I had a nail in my tire. They fixed it for free for me. This is the fourth vehicle I have purchased from Mike Barney.

Great car buying experience without the usual...

Great car buying experience without the usual "games" played by most car dealers. The entire process was smooth and very professional. Mike Barney Nissan gained my trust very quickly. The price was unbeatable and they offered me the most for my trade-in. Also, the service after the sale has been great - I feel like a valued customer.

6th car from this dealership. Standard is of highest...

6th car from this dealership. Standard is of highest quality. No problems, no hassle and the sale went very smoothly to my satisfaction. .Highly recommended

I really do not enjoy the car buying process but my...

I really do not enjoy the car buying process but my experience at Mike Barney Nissan was very pleasant and stress-free. Rich was very helpful and a pleasure to work with.

After visiting a number of dealers and getting kind of...

After visiting a number of dealers and getting kind of discouraged about the car-buying process, my visit to Mike Barney changed everything. Everyone says they want to earn your business, but these guys actually did it. They came up with a very reasonable price for my 2012 Frontier in a short amount of time. Even though I'm a recent college grad with minimal credit history, they worked hard to get me approved at a great rate. Al Taylor was great to work with, and I would absolutely recommend him, and Mike Barney, to anyone.

Rating is derived from all experiences in sales,...

Rating is derived from all experiences in sales, delivery, and service. Steve is always very friendly and gets me in and out very quickly. Sales reps have been friendly and helpful. Service team is very good as well.

Frank was very polite and professional. He answered all...

Frank was very polite and professional. He answered all of our questions and assisted us in determining the best financing to get the biggest rebates. The only thing I will say is when we picked up our car that we had an appointment and it took 1 1/2 hrs before we actually got to the paperwork. I know Frank got busy but others were standing around not busy and could of step up a little sooner to assist us. Otherwise Frank was able to go over all the features of the car and again he did a great job. I love my car. Thank you

It was a great experience . The team has been very...

It was a great experience . The team has been very helpful and helped in all the details and formalities with all the details till the vehicle delivery

I have purchased many new cars over the years and I can...

I have purchased many new cars over the years and I can honestly say this was, by far, my best experience.Chris Kivi was honest, intelligent and very personable.I will recommend him to all of my family, friends, clients and coworkers.

I have found the customer service exhibited by Mark Saba...

I have found the customer service exhibited by Mark Saba and his team to be exemplary. I have purchased and/or leased 8 vehicles through Mark. He is fast, efficient and recognizes the importance of my budget. I have always gotten the best possible vehicle for the best possible price.

Went in because I heard a radio ad. Wasn't really...

Went in because I heard a radio ad. Wasn't really planning on purchasing a car that day but they worked out a good deal for me. Everyone was very nice and the place looks great since the remodel.

Al was a terrific salesman and had great customer service...

Al was a terrific salesman and had great customer service overall. My original price for the lease was 293 something. After a little haggling he was able to knock it down to 242 for me. I am very happy with my new vehicle and couldn't ask for better service.

I strolled into Mike Barney one evening on a whim after...

I strolled into Mike Barney one evening on a whim after another dealer sold a vehicle I was due to purchase right out from under me (literally).I walked in the door and stood there for a moment obviously not knowing my way around and was intercepted by Frank Damon. Two days later I rolled out of there with a great vehicle with an equally great price. I haven't purchased a new car in many years and the experience I had at the previously unnamed dealership created a very distrustful, unhappy, and cynical buyer. At least that's who met Frank that evening. The guy who left was not him. One thing is certain; any company IS the person who you deal with first and Frank set the stage. This group of people created the most pleasurable buying experience I've ever had in my life with regard to ANY product. Where I work we refer to this as a "WOW" moment and in this day and age there aren't many. I will continue to do business with this group of individuals for many years to come and will not stop offering them up as the ONLY place to buy a vehicle!

This is the second time that we purchased a Nissan Altima...

This is the second time that we purchased a Nissan Altima from Mike Barney Nissan. We went back because we loved our first Altima and also remembered a great buying experience five years earlier. We were not dissapointed. We were treated exceptionally from the moment we walked into the dealership until we took our new car home. Chris Kivi went out of his way to make sure that we got the car we wanted at an outstanding price. I would recommend Mike Barney and Chris Kivi to anyone who is in the market for a beautiful Nissan in the Buffalo, NY area!

My experience was great and I thought Chris was a real...

My experience was great and I thought Chris was a real pleasure to work. The only thing I would change is maybe the 2 plus hours it took to pick up the car.Otherwise I hope to be a life long customer so please do not disappoint me.

My sales rep was very friendly, courteous and respectful...

My sales rep was very friendly, courteous and respectful of what I was interested in as well as my time. As it happened, she had called the day before I had a service appointment for my 2010 Rogue to let me know about an early lease opt-out promotion from Nissan. So, I stopped in to see her while my car was being serviced and, since I was in a rush, probably spent not much more than 20 minutes discussing my needs and even checking out a new Rogue on the lot that she thought I might like. The one she showed me had all my requirements plus a few extras. She got back to me the next day with some figures and several options. I ended up leasing my third Rogue from Mike Barney. Did I get a great Deal? I'm one of those people who hates the process of buying a new car because I don't feel very savy, but I was pleased and think it was a fair deal. Oh, Mike Barney did a really classy thing, too. They picked up the tab for the servicing that day, even though I had not yet committed to buying a new car.

I saw a car on the lot that got my interest. Looked at...

I saw a car on the lot that got my interest. Looked at it on a few Sunday evenings, then decided it was worth visiting the dealer (my first time at this dealership). Found the atmosphere somewhat peaceful - not 10 guys running in all directions or 8 people wishing they had a customer to pounce on. At first I couldn't do the deal, but we worked and came up with a win-win number I could afford, at my pace. Bought the car. Service allowed me to look at some of the shop manuals; parts people were always helpful with my questions. After 10,000 mi & a few autocross races, no problems!

This is my 2nd Mike Barney Nissan Rogue. I absolutely...

This is my 2nd Mike Barney Nissan Rogue. I absolutely love the vehicle and Rich was able to get me a better model with a lower monthly lease payment, I couldn't believe it! Everyone I worked with at the dealership was friendly and helpful. I highly recommend them!

I've always received great service. The maintenance...

I've always received great service. The maintenance gentlemen always do the work that is requested and make recommendations for any service they see upcoming.

This is the 7th car I purchased from Mike Barney Nissan. ...

This is the 7th car I purchased from Mike Barney Nissan. Over the years, I have come to expect great customer service, quality of work, friendliness, experience and price. But this is not why I keep buying from Mike Barney. The reason I keep buying is because on Car #4 there was an issue with oil dripping from the engine. Mike Barney was quick to fix it but the sales rep sensed that I was a little worried that my brand new car had a problem like this. I am certain that Mike Barney Nissan took a loss when they exchanged the original car in for another brand new Murano. For this reason, I will never ever buy a car from anyone other than Mike Barney Nissan.

I have leased at least 7 cars from Mike Barney. Have...

I have leased at least 7 cars from Mike Barney. Have NEVER had a problem. The #1 thing people want from a car and dealer...dependability. Mike Barney Nissan delivers on all counts. Their sales people are low pressure, regular people, and the pricing process is very transparent. Since leasing from Mike Barney the first time, I have always kept up with other dealers pricing, and even looked at other makes of cars, but I ALWAYS come back to Mike Barney. My current Rogue is very possibly the most enjoyable car I have ever driven, and I've owned them all from Sentra to Maxima to Pathfinder. The dealership is in a perfect location, and the service department is always on top of things. They know their stuff because Nissan is ALL THEY DO...they don't have to worry about servicing 10 different brands of car like some dealerships.The new waiting room is beautiful. If my wife kicks me out, I am moving in there.

I have been a customer of Mike Barney since 1986. I've...

I have been a customer of Mike Barney since 1986. I've never had a problem with any of my vehicles. The service department is top notch. Employees are very professional. My most recent experience was no different then previous experiences. Salesman was very thorough and professional.

We were looking for a new car. We had a specific price...

We were looking for a new car. We had a specific price in mind and needed a car able to fit my 6'4" husband....Your salesperson helped us immediately with a new car. We test drove the car within 15 minutes of arriving and made our decision within 1 hour. We are very busy with our work and appreciated the efficiency, quickness and professionalism provided to us in this process. Within the following hours we were proud owners of a new car!Thank you.

I have leased 6 cars from Mike Barney Nissan & look...

I have leased 6 cars from Mike Barney Nissan & look forward to leasing my 7th! Everone is professional & courteous, from the Mgmt to the Service Dept to the friendly Greeters! I rate Mike Barney Nissan a "10"!!!

The team at Mike Barney was very friendly and made the...

The team at Mike Barney was very friendly and made the car buying experience easy and enjoyable. I went to several dealerships to price new cars and had the best overall experience at Mike Barney. What I liked the most and why I purchased at this dealership is that they did not waste my time. I was greeted as soon as I walked in the door and was able to test drive the vehicle I was interested in while my old car was being appraised. This seems so simple, yet at other dealerships I had to wait to test drive the car, or no one was able to inspect my old vehicle and I would need to return again. My time is valuable and because the team at Mike Barney understood that they earned my business.

This is the third new vehicle I have purchased and was by...

This is the third new vehicle I have purchased and was by far the easiest and best experience of them all. I went to the sales room to look around and test drive a couple vehicles and ended up selecting a Frontier. Unfortunately they did not have the color/package options that I wanted on their lot. Ray assured me that the next day they would find the truck that I wanted (my initial visit extended beyond their closing time). By the next afternoon Ray called me back to say that they had found the truck I wanted and it was being delivered to the dealership. I recieved outstanding value for my trade in and was extremely pleased with the purchase process. The finance departemnt answered all of my questions and even walked me back to set up my 6 month service appointment. An A+++ experience overall.

We have purchased two used vehicles, and three new...

We have purchased two used vehicles, and three new vehicles from Mike Barney. We've been satified with the sales staff and customer service all along, but this last transaction to purchase our Sentra was the best experience we have had. Ray went out of his way to take care of us and make sure everything was exactly how we wanted it. He arranged for the installation of my remote starter and provided us a loaner car at no cost for as long as I needed it. He also sent us a handwritten thank you note, which I felt was a lovely gesture. All other employees with whom we have been in contact have been very accommodating and friendly.

I have purchased 2 consecutive vehicles from them, and...

I have purchased 2 consecutive vehicles from them, and both times the buying experience was very "customer friendly". There was no pressure, and all talks about what I wanted and needed to do were sincere and up front. In short- there was no "game playing" as can be the case when buying a car. Chris was excellent in working with me to achieve my purchase goals. In fact- we had most of the details worked out over the phone before I even visited him in person each time to complete my purchases. Buying a new vehicle was a truly pleasurable experience at Mike Barney working with Chris. As an added "bonus"- their service dept is in my opinion, 2nd to none. The guys and gals are friendly and truly dedicated to the comfort of their customers. My next Nissan will be due in June of 2013- can't wait to see what we come up with!

Great dealership! I feel like I am a valuable customer...

Great dealership! I feel like I am a valuable customer every time I walk through the doors there! The staff is very helpful and friendly. When calling to schedule a service appointment, it is very easy and hassle free! I will definitely be recommending this dealership to my family and friends!

This was my first time buying a new car. Mike Barney and...

This was my first time buying a new car. Mike Barney and salesman, Mark Saba helped me to understand what kind of vehicle I was getting, how to lease, and what I needed to do. Everyone was friendly, approachable, and knowledgeable! I will/am recommending Mike Barney Nissan to my friends and family!

MIKE BARNEY PRICING WAS FAIR AND HONEST, NEW BUILDING...

MIKE BARNEY PRICING WAS FAIR AND HONEST, NEW BUILDING VERY CLEAN,NO HIGH PRESSER , JUST GOOD FOLKS, THE 2012 VERSA I BOUGHT WAS A REAL DEAL, SHOPPED 3 OTHER STORES IN THE AREA, MIKE BARNEY WAS THE LOWEST

INTERNET SALES

LOOKING FOR A USED CAR VIA INTERNET.. DEALT WITH CHRIS KIVI.. FOUND HIM TO BE EXTREMELY KNOWLEDGABLE AND HELPFUL..WAS VERY PROFESSIONAL.. UNFORTUNATELY AT THIS TIME I CANNOT PURCHASE A VEHICLE BUT WHEN THE TIME IS RIGHT I WILL DEFINATELY GO BACK TO MIKE BARNEY NISSAN AND SEE CHRIS KIVI..

This is how a dealership should be run

I'm a little late on writing this review but I purchased a 2010 GTR from Chris back in March of 2011. I'm not going to talk about the car since I can fill up pages and pages on how awesome it is. The dealership experience was top notch. The deal was straight forward, done completely over the internet. I brought my 2 kids with me and Chris even shared some of his home made cookies with them! They were missing a key so they said they would send it to me in a few weeks. In my head I was thinking I would never hear from them again but low and behold a few weeks later a fedex package was waiting for me with my new key. I have purchased many cars and this is by far the best experience I ever had. Highly recommended.

bad experince

had my car looked at for trade the manger jeff smoked in it go to auto place

If you want to import a car into Canada, Chris Kivi is...

If you want to import a car into Canada, Chris Kivi is your man. He knows exactly what has to be done and has a checklist all laid out. He makes the process as easy and straightforward as it can be. When you pick up the vehicle, he goes carefully through the checklist with you and makes sure you have all the necessary documents. As well as being knowledgeable, Chris is very easy and pleasant to deal with. The cost savings from buying in the US make the process very worthwhile.

Easiest Car Purchase Ever

I always buy new cars, so the price of the car itself is not usually very negotiable. I walked into the dealership looking for a car that is in very high demand and difficult to get, and that I thought I wouldn't be able to afford. My salesman, Chris, quickly proved me wrong on both counts. This dealership was a very refreshing change compared to all other experiences. I made a reasonable offer based on what I could afford, and they accepted. No haggling, no beating me up on my trade in, no selling me something I didn't want or need. The car took a couple of weeks longer than expected to arrive, but that wasn't the fault of the dealer. My salesman kept me updated and always reassured me the deal would not be affected. If this Juke lives up to the dealership that sold it, I'll be back to Mike Barney Nissan, no question.

I slammed my seatbelt in my door at work and it jammed...

I slammed my seatbelt in my door at work and it jammed so the door wouldn't close. AAA sent someone that couldn't fix it, and then they radioed for a tow. I called Service during the two hours I wasted with AAA and they were helpful and assured me that they would fix it right away. Right away was more like in minutes! Once I got the car to the dealer, there was no line in service and Gary was very helpful and fixed my car on the spot. No paperwork, No bill just amazing very professional customer service! Working in sales, I cannot work without my car and thanks to Mike Barney Nissan and Gary I was back to work right away! I was a walking commercial for the dealer the rest of the day as I was amazed at how fast my door was fixed. I had two hours waiting for AAA to stress about how much the repair would cost and how long I would be without my car...and I was so plesantly surprised! OUr next car will be a Mike Barney Nissan!

Non-starter with negotiating

My wife and I visited this dealership recently to look at a 2011 Murano. I had looked at the Murano at other dealerships previously and wanted to compare to see if this dealership was willing to offer a better deal. Upon entering one of the first questions was what we wanted for our monthly payment. I said we wanted to discuss the total value of the car and negotiate that value rather than the payment. After mentioning I'd been to other dealerships he asked what they were selling for. I told him the amount I'd negotiated with them for and he said to go back and buy it from their dealership. I felt like they weren't even willing to negotiate on the price to get the sale, and frankly weren't interested in my business. If you want the best deal for your money you'll have better luck negotiating with other dealerships rather than this one.

They were quick to call me first thing in the morning. I...

They were quick to call me first thing in the morning. I told the mand the vehicle I was interested in and I wanted to test drive it. He said he would get me some more information and get back to me. It has now been 3 full days and I have not gotten any response on my cell phone or my home phone. It is not like the vehicle is anything special so I will look around. Very sad that I could not even get a call though. And they came highly recommended.

Incredible Service

Mick Barney's sales associates treated me with the utmost respect and truly represented the company in excellence. As a first time auto buyer it was the best expericnce I would reccomend anyone to do business with Mick Barney Nissan. They Truly are the BEST! The BEST! The BEST!

I had been trying to get the car I eventually purchased...

I had been trying to get the car I eventually purchased from Rochester dealers as I live there. I couldn't get the exact car or a reasonable price. I by chance contacted Mike Barney Nissan in Amherst, NY. I dealt with Chris Kivi. He found the car I wanted, gave me a good price. I will be picking up the car next week. It was a great sales experience--not the usual bull that you have to put up with from salespeople. So far, I would deal with them again and definitely with Chris Kivi. Everything I have asked him for, he is providing and promptly.

2008 Nissan Rogue we bought has had several problems and...

2008 Nissan Rogue we bought has had several problems and now they are costing us....The salesman was rude and answered personal calls while we were meeting with him. When I bought the used Rogue it had no fuel in it and I traded a car in with a full tank. They said they don't give gas way on used cars... What kind of policy is that....

Easiest Car Purchase Ever

I'm happy I leased a 2010 Nissan Sentra from Chris at the dealers internet department. I was very impressed with the process, knowledge, selection; and the monthly payment was much lower than I ever expected. Been there now for oil changes a few times and all is really good. My Sentra is Black and although it's hard to keep clean, probably the best color for a car, don't regret it.

I had the opportunity to work with Cris Kivi on multiple...

I had the opportunity to work with Cris Kivi on multiple car purchases. I have bought numerous cars and have dealt with many salespeople but dealing with Chris was a great experience. Chris definitely creates a value added experience when purchasing a vehicle. There is 0 pressure with Chris and he goes above and beyond anyone I have ever worked with. I would recommmend working with Chris and recommend anyone I can to him because I trust him to take care of my network. He creates a very attractive deal everytime with 0 back in forth dealing. Mike Barney Nissan would be my first choice if you are in the market for their vehicle. They are upfront everytime and take the hassel out of purchasing vehicles...I was in and out with my first purchase within 2 hours total...My future purchases were even shorter because you tell them what you want and they make it happen ---Great buying experience from top to bottom

Mike Barney not only lousy jingle and also,lousy...

Mike Barney not only lousy jingle and also,lousy employees, WORST DEALER in WNY. I have never wanted to take my car to Mike Barneys at the first place because of my experience two years ago.I wanted to buy a 370z and the sales person, stopped me at the door and told me that he would bring me a brochure. He did not let me into the dealer.I guess he did not think I was serious because I have shorts and flip flops on. I ended up buying my car from Dorschell, in Rochester. The second bad experience was I had to drop my car at Mike Barneys because I had no other option.I dropped my car off, and the technician told me that he would call me. He never did, I ended up calling him. Left him messages, but technician never called me back, my car sat there for a week, I had to stop by in order to see what was going on. On top of it, they scratched my car and told me that is how they got it.I know for sure that there was no scratch on my car. I strongly recommend not to do any business with Mike Barneys. But like me if you don't have an option, and you have to drop your car off for service at Mike Barneys, make sure that you take pics before.I don't want anyone to go through the same thing.

My husband and I purchased a 2003 Ford Mustang from Mike...

My husband and I purchased a 2003 Ford Mustang from Mike Barney Nissan via Ebay. This was our first Ebay purchase of any kind so we were a little nervous. Chris Kivi is the gentleman who handles the Ebay sales at the dealership. He was pleasant and informative on all aspects of the purchase. The vehicle was extremely well represented in the add. We were very pleased when we actually saw the car. We live in Oregon, and this car was in Amherst, New York. Needless to say Chris Kivi, and Mike Barney Nissan has earned our trust!

I have now bought two cars from this dealership both...

I have now bought two cars from this dealership both Nissans. The second one I bought was the Rogue which I truly LOVE! When I bought my second car I went to Mike Barney last to see who would give me the best deal. I went to West Herr Nissan and Autoplace. West Herr wanted to get my business bad because it was much closer to where I live. Autoplace was a bunch of bull with very ignorant sales people because my car I was trading in said Mike Barney on the plate. No place could touch his price. They called me about 4 times a day after they knew I had an appointment at Mike Barney. I did not even tell Mike Barney what the other ones were offering me. This was going to be used only if needed and it was not. Not only did he give me the best price but he threw in the roadside assitance package for $72 and West Herr said that they couldn't do that because they don't have that relationship with Nissan yet. The service was terrific. I get fantastic gas mileage with my sentra I had first and my Rogue. When I hear anyone say that are buying a new car I send them his way all the time. I could not have asked for better service. By the way autoplace when they found out I was going with Mike Barney hung up on me.(great service skills). This is the Nissan dealer to go to!

Our family has bought many cars over the years, but never...

Our family has bought many cars over the years, but never before have we gotten such a good deal with no stress working with the internet person there. We were told to come here by another family member who has purchased 5 Nissan's from Mike Barney Nissan, but did some research before then. We're glad we actually went in, and we can see why they keep going back. We love our Altima, it's such a very nice car!

This guy smiles, laughs, promises you everything and as...

This guy smiles, laughs, promises you everything and as soon as you turn your back, the knife comes at you. He says one thing to get your business and then does not follow through. On delivery, my car had scratch marks and this guy tells me I must have done it when pulling out and would not fix the scratches. Stay away from Mike Barney Nissan and Jeff Chism.DO NOT trust this guy.

We have always bought from Mike Barney Nissan and always...

We have always bought from Mike Barney Nissan and always feel like we got a great deal, and we always felt like we were working with a close and trusted family member. Service here is wonderful and fast. What sets Mike Barney apart is that there are no tricks here, and we appreciate that.

I just can't believe I read reviews like I did. This is...

I just can't believe I read reviews like I did. This is the best place to buy a car and get it serviced at. They guarantee the lowest price, they can get any car you want, and when it's time for service or parts, it's done right the first time... Nobody's perfect, but Mike Barney Nissan is the real deal, and the most honest and well established dealership in WNY. You deal with real people here, and if you want pomp and a corporate atmosphere, this probably isn't the place for you.

I Have received top notch treatment from this dealership...

I Have received top notch treatment from this dealership in all dealingswith them.(Three cars purchased and service). Other Nissan dealers could not come close to matching on price. They go out of their way to help mewith service also. Do not bother going to any other Nissan dealer. Thisis the ONE.