James Wood Motors, Inc

Great service

Did not feel pressured into buying anything. When the truck that we were looking at sold, they were quick to find us an even better deal.

AWESOME EXPERIENCE

My experience with James Wood Motors in Decatur was outstanding because of Karen Dougherty. I could not have ask for anything better. Her diligence and hard work was beyond anything I could have expected. I will be back in the very near future.

Such a friendly dealership!

Karen Garrett is a terrific sales person. She is so thorough through the entire process, from looking around to find what I am interested in to making sure I am totally familiar with my new car before I take it home. She is as good as they get!

Awesome

Karen Garret AWESOME as usual! The best place to purchase and service in the Country. Will definitely be back. Great experience.

A grest experience

This was Our first time to deal with James Woods Motors and the first time I have ever shopped online. I'm a little Old Fashioned and was highly skeptical. I never dreamed I would have such a pleasant experience. Everyone there is very pleasant to work with. Karen was a Big surprise. Her personality and poise speak for themselves but she really knows her cars. I couldn't ask a question that she not only had an answer for but the correct answer as well. If the question was about vehicle specs or the on-board technology, she knew the answers without hesitation.We drove one hundred miles one way to get there for what I expected to be a long arduous ordeal but, I drove all the way home with a Big smile on my face, and That's a First.Mr. Woods, You can be Proud of your company Family!Karen, I don't know what they pay you there but, You deserve a Raise!Many Thanks to Everyone there, for the first time in my life, I truly enjoyed buying a new car! We will be back. Bet on it!

James Woods is the Best!

Shawn is an excellent representative for James Woods. He is helpful, courteous, and gets the job done in an effective way every time I come to your dealership. I highly recommend JW to everyone I know. Thank you! : )

Hail damage repair.

Sam Lara, who took care of my claim was very helpful. I appreciate that you were able to furnish transportation to take me back home then pick me up when the work was done.

AWESOME DEALERSHIP

Very friendly environment . ...with a positive and professional attitude to meet the customers needs ...All of the employees at this dealership are top notch ...from the salesperson to service. ..A very clean establishment. ...My hats off to James Wood ! ! ! !

Oil change and Inspection

A rodent had began to build a nest in my in cabin air filter and your staff was on their A he and found it, cleaned it out and replaced the filter. Had I taken my cat to a station to have my oil changed they may not have checked this. I will definitely be taking my cat to James Woods to have all my services done.

Great service

I usually deal with Mike Wickersham as my service writer and always does an outstanding job. We have been doing business together for about 14 years and have a good relationship when I bring my vehicle in. Well done Mike.

Excellent salesman

I followed John Burman from the Dodge dealership to James Wood, so I should speak for itself as to John's performance as a salesman. The whole experience was nice and easy.

Great experience and Service

The Receptionist, apologize I dont recall her name Courteous, friendly and checked on me several times to ensure I was comfortable as I waited to speak with Cecil Lemond. Cecil Lemond, I cannot say enough about him, knows how to take care of his customers with the upmost respect and professionalism. The Difference is Excellent and the difference is Ceil. Ceil Lemon is the reason why I choose to drive 120 miles and pass numerous dealerships to do business with James Wood Decatur. He makes it right!Billy Balderas first time Ive met Billy. He is exceptional. Billy took the time to know me as a person and treated me with first class service from start to finish! He was very knowledgeable, answered all my questions and made my experience at James wood a positive experience. Joe Ballard I have to admit, the finance part of buying a vehicle is one of the most frustrating parts of the process. Not with Joe! Billy introduced me to Joe and I was thinking I cant wait until this is over. Joe put me at ease and took some time to engage with me. Treated me with the up most respect and built a report. Joe is not only professional and courteous, he is true and genuine. He takes pride in his job and understands how to deal with customers in a way I have not ever been treated before. Thank you Joe for exceeding my expectations!I cannot thank everyone enough at James Wood Decatur for making my second Truck purchase with your organization another positive experience.I work in the hospitality business and know how often we hear of the not so pleasant or negative comments. I want to take the time to make sure everyone ones know of the above and beyond customer service experience that I again received from James wood Decatur. You have taken the time to build my trust and earned customer loyalty. Thank you!

Truck purchase

John did a great job of answering all of our questions and was a great help finding truck we were looking for.

Great service

Deeply satisfied with trade-in negotiations and new car purchase information with Asa and new car purchase and financing options with Brandt

oil change

Great experience. Brian was cheerful when greeting us. In about one hour and we were back to Holliday. Lovedthe dealership and employees.

Paul in the service department is great!!

The service department has always been top notch! I've used James Wood Service for years and wouldn't take my car anywhere else!!

Questionable

I was shown an an air conditioner filter from my truck that needed to be replaced. The leafs in the filter were Hackberry. I manage a tree farm so I know my leafs. I am no where near any Hackberry trees. I wondered if the filter was ever changed when I bought it in July as a pre-owned.

Service

Zack helped me in the service department. The things that were wrong with my truck after bringing in 3 times were finally fixed. I had been told before they couldn't find anything wrong. I also got my truck detailed after being told before that there wasn't anyone that could clean my truck and it was perfect when I picked it up. Thanks SO much Zack for helping me!

New Vehicle for my Daughter

Karen Daugherty was absolutely wonderful to work with, especially considering we were doing everything long distance from New Mexico! Also the gentlemen I signed all the final papers with was super informative and helpful!! Great experience and wish all car purchases were this amazing!! Thanks to the whole team!!

Awesome Facilities.

The experience was really pleasing and relaxing. There was no pressure unlike I experience at other dealerships that really made me not ever want to step foot in there again. Drew Ward was a very honest and straight forward person to deal with and I wouldn't have it any other way. Thanks Drew for everything you did to make my dream Truck come true. 2015 SILVERADO Z71 MIDNIGHT EDITION 4X4 Love this Truck.

Quick service

Had a brake controller installed. After talking with another dealer, the parts Dept. Said Chev. Has had trouble with factory controllers so I had an after market unit installed.

James Wood Chevrolet

Our Service Advisor was friendly and took very good care of us. The work done on our vehicle was done correctly and efficiently.

Nice overall dealership

Karen Pattison was professional and super helpful. She went over all the features of my Buick LaCross.Because my "deal" was mostly over the phone, all the paper work was ready and the whole deal was done quickly.

2016 Traverse

We have always had a great experience at James Wood Motors.This is our third vehicle that we have purchased from your Dealership. When the time comes we will purchase from you again. Thank You

Great Dealership, Great Salesmen and Women

The moment we drove in, I noticed that there were not a bunch of people outside, wanting to hassle you the minute you stepped out of your vehicle. I liked the fact that we told them who we were there to see and no other guys came up trying to bother us about looking at cars. It was no hassle, no stress and that I was I liked about the whole think. Karen Daugherty is Excellent!! I would recommend her to anyone. She made the car buying experience wonderful! She went above and beyond and I thank her for that!

Great service and hospitality!

We have purchased several vehicles from J. W. and have ALWAYS found their staff very friendly and helpful. They are never rushed and take time to answer all of our questions. We have developed a great relationship with Cathy Spurgeon who just sold us our new Buick Enclave as well as two vans in the past 4 or 5 years for our business, Advocates for Special People. We appreciate her cheerful, and friendly attitude and have enjoyed working with her. We are enjoying our new Enclave and you will be seeing us again.Thank you for such great service.Lawrence & Mary Odom

Great service, great people

I like dealing with people that I can call friends and deal in a friendly hometown atmosphere. No pressure, just friends taking care of friends.

Awsome service

Brian at GMC Service has been one of the reasons my family keeps coming back.Great attention, great service. Awsome people working with you.

Body shop

Body shop did a super job removing the hail dents from my new truck.I can't believe how quick they were able to do it.Right on schedule with my appointment.Thank you

Thanks for going the extra mile...

I appreciate Paul and the service tech taking the extra time to understand my concern so they could diagnose the situation to my satisfaction and provide me with the feedback I needed.

Great Customer Service

Probably one of the best customer experiences I've had with a car/truck dealership ever. Really appreciate the genuine attitude to help in a very stressful time.

Top notch people, service, and facilities

As always, this was a good experience. My service request for oil change and tire rotation was taken care of in a timely manner - about an hour (when I didn't even have an appointment) and the car came out cleaner than it went in. I do appreciate the friendly folks who care about my car and about me.

Great service.

They installed a sprayed in bed liner. The service department had a rental unit ready to go when I got there. The next day they had my vehicle ready to go when I got there.

Well worth the drive

Sharon was absolutely awesome. I was dreading the long drive out there and what I would have to go through once I got there. But to my surprise, I was a please experience and in the end, I got a great truck for a fair price from a fantastic sales person.

Great service!!

Without a doubt, THE very best experience I have EVER had buying a new vehicle!!! Sherry did an amazing job!! She was so helpful, but also just as thoughtful!! She went that extra mile to make sure I got exactly what I wanted- and then made the effort to have it delivered for me!!! I will never buy another vehicle anywhere else! Oh, and I already absolutely LOVE my new SUV!!!

great service

very quick,in & out with in an hour. underwriters are very good, probably the best I ever have experienced at any dealer

Worked hard to get it right for US....

The entire staff was very friendly and worked to get the best deal on our vehicle for US. Understanding our needs and comfort level, they patiently worked to find that sweet spot on financing. Mike Wheat, Randy Williams, Asa Johnson and Chad Huddleston all worked together to deliver a great car buying experience. Thanks guys!!!

Great service

I'm never disappointed with James woods service providers! They are always friendly! It does not matter if the day packed with customers or if the weather is bad, I'm always treated well at James Woods! I can't imagine going anywhere else!

Exceptional and Professional

It was great. Professionalism from beginning to finish. I expected to sit for hrs..not so. My salesman to the Finance Officer led me through a process that I could understand. My daughter has purchased 2 vehicles from there and now I know why.You got a hometown feeling..strangers who work there were friendly and made you feel comfortable. Thank you.

Great friendly knowledgeable staff

I am a repeat customer to James Wood, and it is always a pleasure to work with your friendly sales people and in the business office. KD seemed especially friendly and knowledgeable.

Amazing sales rep, GREAT deal, highly recommend

Hassle free, unbeatable deal, zero haggling, no stress financing. My experience was the epitome of what I believe genuine customer service and value to be, specially in the auto dealership industry.

Awesome dealership experience

Very pleasant. Treated great by everyone at dealership. Salesman was awesome. Will definitely purchase there again and tell our friends to do the same.

Excellent Service

As always, Bryan Stanley and staff took care of our vehicle and took care of us. Our vehicle was taken in immediately and we were given a loaner car. A couple of days later we got a call that it was ready. Upon picking it up, my wife was informed that the technicians found a couple of things that we had missed and the work (warranty) was taken care of during that visit as well. I have been dealing with Bryan Stanley and James Wood motors since I was 16 years old. I will continue to bring he and his staff my business and refer others because of the honesty and integrity with which the whole department operates.Thank you again.Grant H.

Judy Teague

Always exceptional service such helpful service dept.I drive from ft worth to service my vehicles.Won't go anywhere else.Thank you to a great team of people.Judy Teague

Awesome Car Salesperson

Our experience was one of the best we have ever had due to the salesperson Cathy Spurgeon. Without her care and concern for our needs we would not have purchased a vehicle. She is one of the best sellers we have had the pleasure to work with. We highly recommend her to everyone.

Great selection and prices; Excellent staff.

I found my new vehicle by using the dealership's website. I sent in an inquiry and received a quick response from Sherry Horner. She did an excellent job of answering all my questions and we set up an appointment to visit and drive a couple of the vehicles that I was interested in. I was amazed at the size of the dealership and the amount of inventory available. The dealership was well organized, clean and friendly. Sherry took good care of us the entire time. Once we selected our vehicle, the buying process went smoothly. The pricing was well explained and the lowest in the area for what I wanted. I also added a few other options such as assist steps, spray-in bed liner and exhaust tip. Because the spray-in bed liner machine broke at the dealership, Sherry arranged to have the truck sent to an alternate source to get that done. We were able to pick up our new vehicle in a couple days. Everything was in order and ready when we arrived. I was very pleased with everything about my purchase. I would highly recommend this dealership to anyone who wants a new vehicle.

great personal service, clean, comfortable offices

Karen Pattison was wonderful. I had been working with her online for several months. I called at the last minute when I had the opportunity to meet with her and she changed her schedule to accommodate me. She was very easy to work with. I would/will recommend her to anyone looking for a new car.

Great service

I had a mirror replaced on the driver side of my vehicle and they had it finished in less than 30 mins! Customer service was great. I also purchased my 2013 GMC Sierra from James Wood and I love it!

Friendly knowledegable sales staff, clean facility

They were able to expedite my request. Karen Pattison was able to complete the transaction completely via e-mail or phone. I was able to take deliver the same day.

Felt very important and not pressured

Very kind staff and sales person . I would like my son n law Eric Villarreal to receive some kind of refferal award for pointing us towards James wood . They bought a new vehicle as well and recommended the sales person

Exceptional!!

I was greeted by a young man who opened my door for me then ran ahead to open the door to the service advisor's desk. I had the same treatment when I came to pick my vehicle up. This was probably the best trip to the service department but they are almost always great.

Texas Proud - Texas Happy

Everyone treated me like I was the only customer there at the time. Sherry Horner did an excellent job. She was attentive, answered all my questions and concerns, took the time to get me the best pricing and gave me the information that helped me decide if I wanted to lease or buy. I would highly recommend her to friends and family.Jeff did an excellent job in finance and was very personable, and helpful too. He took the time to explain things to me and answer all my questions. You can tell the associates at James Wood enjoy their jobs and enjoy working for the Wood family.

Great inventory, staff and facility.

Since we are returning customers, We drove 10 hours round trip to do business again with James Wood in Decatur. Once again our experience was great. Called Randy Williams about the vehicle I was interested in, he had it brought over from Denton, we test drove it, made a deal, took care of paperwork, the vehicle was made-ready, Randy gave us a walk-through of the vehicle and we were on the road to South Texas. Great experience! Love my certified Denali!

James Wood Cares When Customer Hurting

I received an intriguing call from Tracy and went in to visit with Dane Shelton, my JW salesman. He showed me a 2016 Enclave, evaluated my 2012 and then we talked about buying or leasing the 2016. I decided to lease because otherwise I could not afford to trade. I hope I made a good decision as I have never leased before but I trust James Wood. I took delivery on Friday. It was difficult as the '12 was bought by my sweetheart for me at James Wood and there was a deep affection for that car. (My Sweetheart passed away in January, 2015) Over the weekend I questioned my decision very much and shed a lot of tears. Monday morning I called and spoke to Rusty. He assured me James Wood would do anything and everything necessary for me to be happy, even to putting me back into my 2012. Dane called as well, very concerned about my happiness and satisfaction. I asked him for time enough to talk with my brother which I did. My brother thought I should keep the '16 as it is a good deal and a new car. So I called Dane and told him I would like to keep the deal. I love the commitment to my satisfaction and the understanding I received from both these gentle men of my loss and wanting to 'hang on' to everything Troy. I am completely o.k. with my new car, nothing but an Enclave for me! and will be back to James Wood, God willing, in 39 months. The business practice and caring of the staff for the customer is 110% above anything ever! Let me add, at no time was there any pressure or heavy-handed salesmanship displayed by Dane or Rusty. They conveyed a caring and tenderness for my sadness. Their ethics are beyond reproach. Thanks to them both from the bottom of my heart. And I look forward to enjoying many miles in my new Enclave!

best experience, great value!

One of the easiest vehicles purchases I've ever made. Sharon was wonderful. Polite and knowledgeable. She took the time to set up my bluetooth and other features. While it's a bit of a drive from the metroplex, the price and miles were far better than the local dealers and i got an incredible warranty.

Great Experience in Decatur, TX

Always prompt, courteous, and excellent customer service. Hats off to Matthew Smith and Shawn Hooe for their approach to the customer and to the rest of the staff for the reliability of the work performed.

Great Service

The service department called me at let me know I had a small leak and they could fix it and it didn't cost me a lot. It's nice to know when you go in for a oil change they take the time to make sure there is no other issues. Thank you!

Excellent Service!!

Always a good experience-friendly, accommodating each time we are there for service or to buy a new vehicle. Wouldn't consider buying a car any other place!!!

2011 GMC Pickup purchase

The experience was good and Rick did an excellent job of answering questions and explaining the details of the truck.

Great Service

I brought my car in for an oil change & rotate the tires, and the service was excellent. Waiting room is clean & they offer doughnuts & sausage rolls

Great service

We were promptly greeted by a friendly, courteous service writer. The work was done in a timely manner. The waiting room was spacious and comfortable.

Great Dealership! Great service!

As always everyone did a great job. Even though I brought my car in late in the afternoon I didn't have to wait long for my car to be serviced. I was on the road again within an hour. I am always very happy with James Wood. It's definitely worth the drive from my home in Fort Worth.

JAMES WOOD MOTORS

YOUR DEALERSHIP WAS RECOMMENDED TO ME BY MY SON,JASON CASE,(A RECENT BUYER).K.D. WAS VERY KNOWLEDGEABLE,ALL EMPLOYEES WERE VERY FRIENDLY. NICE FOLKS..THANKS TO ALL.....

Love James Wood!!

This was a wonderful experience, once again!I met Brandt Wicker 2 months ago and he worked me up an amazing deal and sent me to Drew Ward.Unfortunately I was in a wreck after 1 payment on this vehicle and after hearing it was totaled I went back to Brandt and Drew and they set me up once again...pain free, easy car buying experience. So happy with the service and concern from Bradnt and Drew at James Wood Decatur!!ALSO, side note: I have bought a car from Nick Cole in the past at Neighborhood Autos Bridgeport and he was WONDERFUL too. Very happy with James Wood.Thank You!!!Jordan

Great service and facility

On recommendation from a family member, we drove to this dealership from Ponder. Well worth the drive. The service advisor was friendly and polite. Our truck was serviced quickly and thoroughly. Cashier was also very polite and friendly. We are from San Diego but come to this are often. We will return to this dealership again if the need arises. Thank you.

Transmission service - Good / Car Wash - ???

All in all it was a nice experience. I was contacted by a service rep about my need to have the Trans/oil and filter changed. He worked with me to set up an appointment that worked for me. If I had to find a fault it would be with the price; but not really all that upset as I know it is the Allison Transmission and probably much more involved than a normal transmission oil change. The only sour note would be that IF they washed the truck I could not tell it.

excellent service

Excellent service. The only problem I have had in three visits is my fuse box lid was put on backwards and did not latch. I almost lost it.

Always great, prompt service !

Paula in service is always great with my personal & business vehicles. When my work trucks are down, im losing business but Paul usually manages to turn the repairs in half a day. -Shaun Davie

Great service

Working with Mike Wickersham is always a pleasure. He is always up front an keeps us updated on what's going on, or what something needs.

Great care an good coffee

Very helpful an fast an friendly , service room was clean an the coffee an snacks were very fresh. Personal was very helpful. We were going on a trip an they put us in a car told us to go on our trip.

Oil change

Still was not able to make an appointment for an oil change, but they got right to it when I came in and the wait was a little shorter than the last time. Not necessary to email me or call me on this.

Very accomodating

Very accommodating. Waiting room orderly, and comfortable. All the people I encountered were courteous, and had great attitudes. You can tell they enjoy working for JWM.

Dead Battery

I ran the car battery down, did have a battery charger at my home but did not know how to hook it up after I looked under the hood. Call Paul at James Wood and he gave excellent instructions to hook up the charger and battery charge perfectly.

Perfect Previously Owned Vehicle

It was great! I found the exact truck that I wanted and the sales team could not have been any better. I don't haggle when I buy a truck and the price was what it was. That makes the buying process comfortable.

Great service in a timely period of time.

I had a flat that damaged the tire and rim. Parts department had the rim repaired and new tire and placed it on the car the next day. Very good

Dealership as a Whole.

I have been buying vehicles from James Wood since i981. I have never had a bad experience with the dealership in either Sales or Service. Shawn Hove may well be the best Service Writer in the business.

EM Hudspeth

Paul Johnson is the greatest asset James Wood has in his entire operation. He is enthusiastically helpful, always friendly, and ready to help in time of trouble. It was because of Paul's service that my wife and I decided to buy our 2015 Silverado ( we had considered a Ford) from James Wood.

Buying A Used vehicle

Mike Wheat is absolutely the best person we have ever dealt with at any car dealership. Kind professional and extremely knowledgeable.

Great experience

Great experience! Harold was great to work with and gave us all the facts we needed to make our decision. Asa was great too.

Great Service & easy to get along with

It was nice to get the deal done promptly without any fuss. But I knew in advance what I wanted & what I was willing to pay. Karen came across in a very pleasent way. Thanks for the good service.

Buying a new truck

Poor Rusty. This has been a very trying 3 months for me and as a result, I'm very uneasy with another expensive venture. My trusting nature has been taken advantage of and I'm still paying for my mistakes. I tested Rusty and he passed with flying colors. He eased my concerns and consoled me with being every bit of a gentleman. I think I could change his name to Rhett. I can't thank him enough for his patience and kindness.

Great customer service

Fantastic. Staff has been more that willing to go above and beyond to provide assistance and seek answers. Great Customer Service!

Great service

Zach Rhine was very polite, and did servicing on my Sonic in a very timely manner. I was very satisfied with the service.

Great service, easy transition

Had a great experience! John and Michael have been great as well the gentleman that delivered my car this morning!!! Also the finance guy and eric!!!!

Wonderful experience!

Working with the people at James Wood is always a pleasure.No pressure and always take care of anything I need.

Excellent!!!

Everyone was really nice. Great customer service!!!! Hunter did an awesome job at finding my husband the perfect vehicle!!! Thank you so much for everything!!!

Great Dealership

Drew ward is an outstanding salesman that goes the extra mile to help out customer's I have bought 3 vehicles from him since he has been at James Wood the finance department is great they work very hard to get the customers what they need. Thanks for the wonderful experience once again

Service

Paul Johnson has been my service advisor now for several years. He is absolutely one of the main reasons I always buy from James Wood!

Awful Dealership

The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to accommodate. Had a scheduled appointment to view a vehicle and had to leave work early in order to make the appointment only to find out upon arrival that the vehicle I wanted to purchase had not arrived. No call to let me know and basically no recollection of the appointment at all. The aura reeked of arrogance.

Excellent

Thank you so much for all your help, now Im driving in a dafe car. Thanks to John and Cecil for helping me get this car!!!

Wonderful salesman and nice facility

James Wheat was a great salesman and was looking for the right vehicle for me for many months. Excellent service took the time to know what I wanted and I am very happy with my GMC Terrain , I don't trade often I have driven the same Honda Accord for past 20 years. I'm a happy lady.

Great service!!

We used to work for James Wood but due to moving we both found jobs in Weatherford. My husband was working at another Chevy dealership in Weatherford. We made the trek back to Decatur solely because of KD. She is always wonderful and it was definitely worth the drive. This is the 3rd vehicle we have bought from her and the experience is amazing every time. THANK YOU KD!!!

Trade in

Steve Frazier was excellent to work with. While I did not trade my 2 year old truck in for a new one, it was only because the new one would not get the gas mileage like I have now. Steve & everyone there were great to work with, I will be back. I'm hoping it will work out next time, the new trucks are beautiful.

Great Customer Service

This is actually the 4th car since 2010 that we have purchased from one of your dealerships. This is the first new one we have purchased. My husband and I have always found your staff to be pleasant, respectful, attentive and accommodating and this visit was no different. They were able to get everything we needed done in a very short time frame and it was truly appreciated. I love my new Acadia.

Great Service

Great experience. Very easy, no hassels, and did not take a lot of my time which is very important.. overall very satisfied.

Very professional on all points of buying process.

Totally pleased with my James Woods experience. Price negotiations were handled pleasantly, no pressure. Prompt and courteous attention were maintained throughout.

Best experience

So far, this is the best experience I've had at a dealership, and I've dealt with more than the average over the years.

great people to do business with....excellent care

my relationship with James Woods has always been very satisfactory....it is the reason I have been a customer for over 25 years and bought cars and trucks from this dealership....

Great people

We love Cathy. Great customer service. Nice cars. Clean facilities. I would definitely recommend James Wood to my friends and family.

Great Service. well informed service man

was very satisfied with the service I received and the extra service on my car. the serviceman was very helpful.

Outstanding 14 yr service experience,

In 14 years of having my 2002 Chevrolet Silverado 1500 serviced at your dealership, there is only one service event I would have liked to have been a little different. It would have been nice to have had the oil pump reconditioned/replaced while it was having the required seals replaced to repair oil leaks at about 250,000 miles. This is the only time I can say that I would have liked for my service adviser to have been a little more proactive towards preventive maintenance.

GREAT SERVICE

JAMES WOOD SERVICE DEPT GUYS ARE EXCELLENT IN SERVICE FOR CUSTOMERS , THEY UNDERSTAND THE CUSTOMERS NEEDS , JAMES WOOD IS NUMBER ONE IN MY BOOK .

Service Department

I buy my cars at James Wood Decatur and also take them for service. The customer service in the service department is unparalleled to any other car dealership. They far surpass all others in this area and in all areas. I really cannot say enough nice/good things about this dealership. I would not buy or have my cars serviced any where except at this dealership.

Service Dept Review

Always a good experience. Service dept was very prompt and staff is always very friendly. James Wood Motors always makes car buying or servicing a pleasant experience.

Great place to buy a truck.

It was great to purchase the first 2016 Colorado through your dealership. Thanks to Drew Ward and your finance closing people for making it a pleasant process from start to finish.

Mechanical Repair

returned for repair of prior work which failed to diagnose and replace faulty wheel bearing (right Front) from light collision damage to wheel and wheel assembly

James Wood Motors of Decatur

I got the service that I have come to expect. The entire team at James Wood works to satisfy the customer.

KD at James Wood Decatur

This is our 2nd vehicle in a year we have purchased from KD and James Wood Decatur. If we ever need another one we will come back to her also.

Service and Dealership

Always a pleasure doing business there. We love our salesman, Bill Loafman, who always goes out of his way to make sure we are taken care of. Also, Jeff Mawby, who we complete the financial paperwork with, is such a nice guy and a pleasure to deal with. Great people.

Comforting

I made an appointment to see Dane Shelton at 5pm on Wednesday ,was signing papers for my new car by 5pm thursday

Very satisfied customer

Karen Garrett was friendly, professional and most helpful in assisting me with the purchase of my new 2015 Verano. Couldn't be more pleased with my service!

New Yukon Customer

Our sales agent Randy and finance manager were both great and did not pressure us in any was. They were professional, knowledgeable and courteous. This was shortest and most pleasant car buying experience I have had in 40 years.

Did not rush the job, but took time to do it right

I appreciate that the service people did not rush to finish, but took time to see that it was done right.

Great service, great employee's, great experience

We made a 2 hour drive to your dealership hoping it would be the first and only stop in our search for a new vehicle. Our sales woman Sharron went above and beyond. She showed us all of our options and let us drive each. It was a very different experience from the last few places we have visited and definitely less stressful. All of the employees were absolutely wonderful and it made all the difference in the car buying experience. We will definitely reccomend James Wood to all of our family and friends.

Friendly and Professional

our experience with your sales and finance people is always top of line and very friendly we will be back to buy again in the future thanks for everything everybody did for us.

Clean facility,

I was having oil change on 2014 Enclave. I was told that I had 4 free oil changes in first 25000 miles. I tried to get in 2 weeks ago, but was told I was 15 in line. Car had 25600 miles after vacation trip so I was charged for oil change. This doesn't seem to be fair, but I do understand that 25K limit.

Great Service,professional staff

Its always a pleasure to deal with James Wood , Decatur. The sales staff and management team are very friendly and professional. I have purchased several vehicles in the past years and hope to for many more. Great Guys!

Great Service

Greeted promptly service completed in a reasonable time and also got a clean vehicle back. Nice to see businesses that still treat customers as a priority and a reason they have a business to operate.

Great Service

I came in for an oil change and inspection. The service was prompt and my car was washed and cleaned. What a great dealership who cares about their customers.

Excellent service

The service at James Wood Chevrolet was friendly, quick, and professional. It is the only place i go to have my car serviced. Also purchased my car from these great people!

Great service

Drew listened to what I wanted and got it for me. He set up my car's computer so I can operate it. He is a very nice young man.

Great job!

I was very happy with the work on our truck. The work took longer than expected and the insurance wouldn't pay for the extra 3 days of rent car, but the dealership did. My only complaint would be that it took 3 days longer than quoted, and the guy at the dealership could have kept me informed better.

Great service with friendly sales

Rusty was up front and honest. I told him what I was looking for and he got it. He wasn't pushy. I will recommend him to my friends and family for sure.

Treated Like Royalty

I was concerned about driving my pickup to the dealership and spoke with Paul Johnson regarding same. He gave me advice and I was relieved by his knowledge and assurances. When I arrived my pickup went to the service area to be diagnosed and an estimate given. I cannot say how much I appreciated being updated when there was a glitch which caused the repair to take longer than expected. The very caring demeanor of Paul when he arranged for me to be taken to eat lunch and be picked up was appreciated. Just very pleased with James Wood dealership's business practices. The waiting area was very well light and pleasantly cooled. Coffee and donuts were available. The work was completed some time later than first anticipated and my waiting and patience was acknowledged. Pick up running well! Thank you.

Body Shop and Service Dept. A+++++++++++++++

2 things: Bobby in Body Shop did us a great job, and Karen Garrett, in sales, had some accessories put on our new Tahoe, and she always takes care of us.

Great staff and Great service

as always the service staff was great.they worked around my busy schedule.repairs were made fast.and i was on the road again.great people and quality service.

Good service

Great service and attention to my needs with work completed in a timely fashion. Really appreciate Shawn Hooe for his attentiveness and hospitality. Great representative for the business.

James Wood Survey

My internet sales lady, Karen worked hard to get me just what I wanted. She actually listened to me and I ended up with exactly what I wanted.,My internet sales lady, Karen worked hard to get me just what I wanted. She actually listened to me and I ended up with exactly what I wanted.,My internet sales lady, Karen worked hard to get me just what I wanted. She actually listened to me and I ended up with exactly what I wanted.

LONG DISTANCE NO HASSLE

Karen D. has done an excellent job getting what I need in pricing and details without hassle. I think this is the 4th vehicle I have purchased from her in 2 years and I live among many dealers and 250 miles away from JW

GreAt service

I loved the way we were treated. They offered us a car right away. Didn't even ask for one. They were supper sweet.

Great service.

Friendly, professional, quality service as always. I plan to be back this week for an oil change. Looking forward to it.

Great experience

Easy to deal with. Gave good price on trade-in first time. Excellent experience didn't feel like i even bought a vehicle it was so pleasant. Very easy trade

Wonderful Service

James Wood is great, Bryan in service is great, overall service is excellent. Couldn't ask for better! Five Star service department.

Great Service

The service at James Wood is the best in Texas!! We are always pleased with the service, attention to detail, and the great job Bryan in service does for us every time! That's why we continue to buy our vehicles from James Wood.

Helpful and efficient staff

Bobby was very patient and helpful with my questions and with contacting the insurance company and getting the help I needed for my truck to be repaired.

Great service

Brought my 13 GMC 1500 in to have the body damage repaired from a recent accident. Bobby answered all my questions and kept me updated on the progress.

Great Service

I got a great deal and am very happy with the experience. Everything was easy and quick and the salesman Hunter Loch did great.

Gods service, clean facility

It took the car service dept 3 times before they found out what was wrong with my wife vehicle. We told them what was wrong but they did not listen.

Buy here!

Beau Bell is an excellent sales person. This is our third purchase with him. He is so courteous and professional. He is definitely an asset to James Wood Motors, Decatur!

Great service,Great dealership

I have always received fast, courteous service from your [my] dealership. I have always told everyone who is looking for a new vehicle to go see James Woods Motors as they will not only get a good deal,but friendly,family service.

Great Service

I was a little confused about the way to enter your service entrance was set up. Some arrows painted on the concrete, showing in and out would help.

Great Dealership...Quality Sales Staff!

Karen Garrett did a fantastic job of getting me into another truck with very little payment difference. Great deal! Even better vehicle!

Exemplary Service

I have been coming back to James Wood Motors for more than 25 years. The service is always reliable, dependable and courteous. The service is what keeps me coming back.

Great facilities!

We always have courteous people at James Wood. My last two cars have been purchased there and we have always gotten good service.

Great and friendly people.with great attitude

Even though Hunter is an "Aggie" he was very professional, knowlegable in every way. Hunter is an asset to James Wood dealership. Hunter is probably the main reason I purchased my Terrain. If and when I purchase another vehicle I will return to James Wood and hope Hunter is still there. Thank you Hunter.

James Wood Chevrolet Survey

Karen Garrett was very pleasant. There was no pressure at all.Micheal (I was told he was a porter) was in the parking lot inspected the cars. He was very helpful on sending us in the dealership to get us help.

EXCELLENT!

We were very pleased with the entire process. From the no pressure introduction to the final signature, this was the easiest and least stressful auto purchase we have ever been through! Sharon Ballard was the nicest and easiest sales person to work with. The price was the best around with no need to haggle. We were satisfied with the value they gave our trade and the financing and documentation process was low key and painless.We would definitely recommend James Wood Decatur and Sharon Ballard for anyone in the market for a new car or truck. We are fully satisfied!!

Great Service!

Mr. Shelton has sold us a couple of cars before so we used him once again. We needed a bigger car for our daughter to take to college and he found us what we wanted and a great deal! Will be a returning customer for many years to come.

James Wood Trucks

You have the best e-commerce site of any auto dealer in the metroplex. Thanks for putting the window stickers on the site.

great service, and friendly

i have had good service with james wood motors for many years.I have used Brian in service also for many years, and plan to in the future thank you

Great place to buy a car or truck

Alway a pleasure to buy at James Wood. Everyone is so nice . Beau Bell is the BEST! I wouldn't buy anywhere else. James Wood makes it so easy to buy a new car or truck .I tell all my friends and customers it's the place to go.

GREAT SERVICE.STATE OF THE ART FACILITY.

THE QUALITY OF THE STAFF & TECHS AND VEHICLE REPAIRS & SERVICE DEPT IS TOP NOTCH VERY GOOD.THE WHOLE STAFF MAKES YOU FEEL LIKE FAMILY.

Great people

Our salesman Billy Balderas is the only man I will ever deal with in the future. He is honest and very thoughtful.

Thank You

On 10 Jun our old Silverado broke down 20 miles NW of Decatur. I texted my daughter, who works at a Chevy dealership in Crestview, FL. She then called us back a few minutes later with Cecil's name and phone number, however she also called Cecil and talked with him. He called my cell phone asked me where we were broken down. He sent a tow truck to pickup our truck and our pull RV. In the meantime Danny called me and said he would be helping us. Also to let him know if the wrecker did not show within 20 minutes. The wrecker company was nice enough to put our RV in their yard with electricity and water. They then took us on to your dealership. Danny was waiting outside for us! We walked inside and Cecil introduced himself. He told the us dealership would take care of everything. Service came over told us what was wrong with my truck. We told Danny we were just going to purchase a new truck. Danny took us around the yard showed us trucks. He knew we were on our way to CO from FL. Beau also helped. Between Danny and Beau they helped us decide what truck to purchase and gave us a great deal. Never in my life have I come across such excellent fabulous exceptional customer service. From the phone calls between my daughter and Cecil to Danny and Beau caring enough to get us through this trying time. Even your car rental and Service personnel. My wife and I do not have enough words to express how we feel. After we purchased our truck the next morning my wife was so grateful she hugged Danny and started crying. Danny called us on our way to CO just to make sure we were pleased with our purchase, and we are. My wife is telling everyone she meets about your dealership. Again, kudos to your dealership for making our stressful experience less stressful.

Over all experience

I have been a customer for over 15 years and family members have been customers for over 30 years and we all are always treated with curtesy and respect. And the staff is always willing to help.

Awesome employees

Everyone is super polite although it took longer than expected for my truck to get fixed they made it a pleasant experience.

great service

Drew ward never fails to go the extra mile for his customer. This makes # 4 i have bought from him he has great skills at making your feel comfortable with your choices

Brian McBeth

It was a pleasant experience and I would definitely come back to purchase another vehicle. Danny Neighbors did an excellent job with providing me the information I requested.

Wonderful experiences buying new, old and service

The team at James Wood Motors ranks far above those at other dealerships I have dealt with in the past. The sales and service departments are both full of friendly, knowledgeable and helpful people. We have bought our last two cars there and we will buy there again!

Always Pleased

James Wood Service Department has always been straightforward, courteous, efficient, and reasonably priced.I have purchased 11 vehicles from James Wood in Decatur over the past 25 years, and it is the service department that keeps me coming back. I am always pleased with their service!

Pleasant experience

Dealing with Randy Williams is a pleasant experience. I know when we go to James Wood, we will get the best deal possible. We are return customers. Thank you! Patsy & Dewayne Kell

Best Service-Great Atmosphere-Fantastic Outcome

I was treated as a valued customer by Paul Johnson and by everyone who spoke to me when I was leaving my P/U. I was informed in a timely manner regarding problems that was found, advised of proposed solutions and cost to make the repairs. The work was completed 24 hours before I thought it would be-a huge PLUS! The cost of the complete job was very reasonable and the biggest thing: the pickup runs and operates like new. Thank you!

Service department

Had possible problem with transmission and Shawn Hoe had it checked out and no problem with transmission. Going back next week to have other possible scenarios checked out. Shawn always does an outstanding job in trying to help the customers.

Excellent Customer Service

Excellent pricing and customer service. If you are looking for a new vehicle, go see Randy Williams and the rest of the crew at James Wood Chevrolet in Decatur, TX.

Great Customer Service and Experience

The whole experience was seamless and no issues ecountered. I traveled 300 miles from Houston to purchase a truck at your dealership and Sharon Ballard made sure everything was perfect and coordinated prior to my arrival.

Superior service, excellent care of cars & owners

Paul--our service manager--is always corgial and attentive. He makes every effort to solve our car problems and went out of his way this last time to procure us a service loaner when our car failed to "act sick" for him in a timely fashion. It is always a pleasure getting service at James Wood Motors in Decatur.

All around best ever

Having been a James Wood customer since my first purchase 26 years ago I have always been treated very well. I will say that my last 3 purchases were with Sherry Horner and I would say that her professionalism is the best In the business. She assures that her customers are fully satisfied before and after the purchase. She also goes to great lengths to give her customers the best deal possible.

Excellent Experience

Cathy Spurgeon is the best sales person I've ever had the pleasure of purchasing a automobile with. She listened to my wants and needs and was able to find exactly what I was looking for. Got to visit with Mr Woods as well and was a pleasure speaking with him. I will be telling my family and friends about this dealership and highly recommend they search it out before buying .

Madeline

I have recommended your service many times. I bought a new 2015 ACADIA and the speaker was broken. It is working and I am glad for that!

Wonderful Experience!

My experience with James Wood in Decatur was outstanding. Karen Garrett was wonderful and very helpful from start to finish. I never felt pressured. I would definitely work with her again for future vehicle purchases, and recommend her to others. Cecil LeMond answered all of my questions in great detail, ensuring I understood every step of the process and making sure this was the best decision for me. I am a very satisfied customer who would rate James Wood in Decatur an A++++++++++.

Excellent service and price.

The response from my initial inquiry was very helpful and immediate. The communication and process was seamless. Karen was thorough and helpful. This was a great experience.

Good inventory

I have never understood the car industry and want even try. Some of my best friends have car salesmen but I had drother deal with a rattle snake. Your dealership is a nice facility, everyone polite and good inventory.

It took around two months to fix my car

It took around two months to fix my car, but I believe it was caused by General Motors and not for my car dealership. Osiris Tejeda.

2015 truck

very good experience. Karen worked with me on all my concerns and explained all the features of my new truck

Very satisfied customer

I am very pleased with the hard work it took to get my car back in working order. It looks brand new! Thank you!

Shopping experience

The salesman answered all my questions and was very courteous. It was a fun experience! I would highly recommend this dealership.

Great Service

Billy Balderas did a great job finding me a vehicle that I am enjoying and is affordable. He was honest and respectful. Thank you!

Great dealership!

James Wood Mtrs has been my dealer for many years. I wouldnot go anywhere else. The level of customer service from sales to service is outstanding!

Very friendly. Great service.

Drew was very courteous, friendly, and worked with a very positive attitude. Did things in a timely matter. We were very satisfied.

great service and hospitality

I purchased this car over the phone. Steve Frazier was the sales person and he did an excellent job telling me about the car and all of its components. I will definitely and have already told several people about my experience.

Great Service

It was great. I was informed about everything that was going on and they called me when it was ready.

Out standing dealership. .friendly employees

Dane Shelton is a great asset to your dealership...... He is A+ !!!He is very friendly. .knowledgeable. ..an all around great guy !!We definitely would highly recommend him and your dealership to any of our family and friends. We will return to James Wood for future purchases.

Great team

Sharon Ballard was extremely helpful in getting our Acadia brought over from another dealership and getting our deal put together so quickly! Joe Ballard was extremely professional and made the whole financing process smooth and easy.

great Service Team at James Woods, Decatur

I was leaving on a trip. The checkengine light was on. I was in a hurry and Bryan Stanley was so good to get me out in a quick time with the repair to the car handled professionally. The service team at James Woods is just excellent in my estimation.

Great service, friendly and professionals

I dropped my car off for a regular oil change, they were able to work me in quickly, called me on my cell often to let me know the status of the work. Very friendly, professional and courteous.

Great selections, great service