Jaguar of Louisville

Linda J. Mudd

After I finished the payment process, I got into myJaguar X-type and started down the road only tofind the gas tank on empty.I started to feel some anxiety come over me afraid Iwouldn't make it to a gas station. I finally filled the tankand got safely home.I want to mention I brought my car into service withgas in the tank. I also noticed a few miles were put onthe car. I don't think it was necessary to drive the car11 miles to check thermostat/temperature gage.Very disappointed that this was not mention or brought to my attention.I did call two days later, after thinking this situation over inmy mind. I talked to Karen Stewart (service manager) and shewas very apologetic about the situation that happened. She sent me a coffee cup .I hope you can understand my concerns for calling and lettingher know what had happened.Thank you,Linda J. Mudd

Jaguar XF

Pleasant and professional. Fair transaction arrived at quickly. Love the vehicle and got over 34mpg on a 660 mile trip. The 2 liter engine performed well with plenty of power.

Great Service & Great Employees

Jeff Perkins was the reason I brought my Jaguar to your dealership. Talked to him on phone estimate and he was very helpful and I decided then I would try this dealership out........Good Choice!!!!!

Excellent service

The service and professional attention was exceptional. All my accommodations were met in a timely fashion with very little notice of the situation I was having with my car.

2015 Land Rover Discovery Sport

I needed some work done on my 2015 Discovery Sport and this dealership took their time to get things done in the best way for me. Also, I was impressed with the loaner Jaguar that I was given to use. This dealership has been easy to work with during the process of purchasing my new car and with the service department.

Great Services. Clean Facility.

Quick and efficient services to satisfy the needed repairs and services requested and needed at this time.

Great Services

I was in for service. The service was on time. The staff was friendly and saw that I was well taken care of. The facility is very clean and comfortable. I would recommend this kind of service to anyone.

Personal attention

Good personal attention. No push. Patient. They made money, but did deal.

Service at Jaguar of Louisville PERFECTION!

They will take care of you from top to bottom. Thank you Karen and Joe!

I leased a 2005 Jaguar XK8 convertible in February, 2005....

I leased a 2005 Jaguar XK8 convertible in February, 2005. Mr. Fields contacted me in June, 2006 notifying me that my lease would be up in August, and would I like to come in and discuss my options. I made an appointment for the next Saturday. Mr. Fields tried to persuade me to take out a lease on a new 2007. After considering this for a couple days, I called him back - left a voice mail- letting him know that I wanted to purchase the car I was leasing. Twice after that I called and left messages asking to be contacted to discuss financing. Mr. Fields never returned my phone calls. When my lease expired on August 24, 2006, my husband sent an Email to Mr. Fields, asking if they would like the car back. Mr. Fields sent a reply, with several bold-faced lies, including an imaginary conversation that he had had with me about some Customer Service agreement. I called him, naturally got his voice mail, left a message telling him that he could come pick up the car. FINALLY, Mr. Fields called back and told me to bring the car in because there was some paperwork to do. My husband and I dropped the car off last Saturday, and received the iciest reception since I grew up in Minnesota. Mr. Fields never once called me by name, and acted as if I was something he wanted to scrape off his shoe. He didn't even ask me for the "disposition fee" so he could get me out of there faster. If you want to lease - and continue leasing - brand new Jaguars, Mr. Simon Fields is your man. For anything else, I recommend staying far, far away from this Jaguar dealer.