Jaguar Land Rover Newport Beach

2016 Range Rover Evoque

Best car buying experience. It was fast, easy and pleasant dealing with Natasha. Very professional, I got the best deal out of 4 different Land Rover dealers.

Very Happy Repeat Customer

As a repeat customer at Land Rover Newport Beach, and a 20 year Range Rover owner I kind of felt the process of replacing my car could fall into the "easy sale" and no need to "go over board" to get the sale. Well reality was a far greater surprise than my perception. Nina Galateanu went "above and beyond" to keep me with the brand and structured a deal that allowed me to move from financing to leasing that was a VERY pleasant surprise.Overall the service was 100% and I could not be happier. It's nice to be surprised, especially after many years as a loyal customer.

great service

My service advisor is very helpful in assisting, accommodate even I don't have appointment, and update me what going on with my car while on service.

Excellent Work Again

This is the BEST service center I've dealt w/ in 30 yrs of carsLuke is one of the finest Service Writers / Service Managers I've ever meetThey are fast, accurate, work hard to get you what you need at a great price (they even guarantee w/ price match refund policy)The Quality of the work is Exceptional, it's done RIGHT the 1st timeThis is my 1st Rover, I'm hooked on this company, it's staff & productsThank You so much - Chris Mattis

Best auto service in Newport Beach

All good; great service department. I definitely recommend Range Rover/Jaguar of Newport Beach

Experience Getting a New Car

Brian Cameron was instrumental in getting me a great deal, and a pleasure to work with. I am referring family and friends.

Great service

Our sales person Nina was so politely, helpful, willing to compromise with deal making giving us comfort and grateful of making our purchase. She is a sweet person, willing to go distance if being ask for additional services within her limitation, great job!!! Nina

Service with a smile

I've owned Land Rovers for 10yrs. When first taking in for service, I met a wonderful women named Ms. Wright. I gotten to know her as a service scheduler, she does it with great understanding of the vehicle. I have also come to think of her as a friend. I look forward to seeing her.

Great Customer Service, Smooth Process

Hae provided great customer service from beginning to end. He wasn't pushy or speak to me like a typical "car salesman". I left feeling like I got what I wanted at a great deal. Would definitely recommend going to this dealer!

Good, fast and honest service

John went out of his way to find the car I wanted, was honest and the process went quickly

Continues good service

I have enjoyed continued good service since I bought in 2009

Overall experience

The overall team worked together to help me accomplish my car buying goals.

A Very Impressive Land Rover Dealership

I purchased a 2015 Range Rover from Land Rover Newport Beach and can't thank them enough for taking such good care of me. My sales rep, Shariq, and the finance manager, Jeff, went above and beyond to insure that the purchase process was as smooth as possible and that each one of my automotive needs were met. They even arranged transport of the RR to my office in Dallas, TX.My compliments and my thanks!

Great services. Awesome customer service

Excellent service and customer service. Marco is fantastic!!!

My 3rd Range Rover from Newport Beach Landrover!

I think the title says it all! I ordered my 2016 Range Rover Sport through Moyca, the best Sales Person I have ever dealt with, she texted my to say it had arrived and made the whole experience an outstanding one, as usual, nothing is too much trouble.Kelly, in F&I is so friendly and efficient, my Wife and I always feel like we are dealing with an old friend every time she does the Paperwork.Things happen, after a few Days we had a slight problem, Sam in Service got me booked in the next Day at their service Dept. And my RRS was fixed first time, while I waited. I recommend LRNPB to all my Friends, I have bought a lot of Cars over the years and recognize the best when I come across them.

Great dealership!

Great experience! Rich was very easy to deal with. No drama.

Love my new Range Rover

I bought a 2014 Range Rover . Yan the salesman was professional and went above and beyond to have the car and the paperwork ready upon my arrival .Then I had to stop in the service center for an adjustment where Luke was also 5 star .

Outstanding Customer Service

The level of customer service provided by the service rep, Marco Palacios, was stellar. As an owner of a large firm in Southern California which specializes in Client Relations and Customer Service, the experience I encountered at Newport Beach Jaguar from Marcos and the entire staff was superb. Thank you Newport Beach Jag!

126 DAY PARTS WAIT

THE DEALERSHIP AND SERVICE DEPT IN NEWPORT BEACH WERE EXCELLENT.hOWEVER IT TOOK 126 DAYS FOR A VIN NUMBER PLATE TO BE REC'D FROM LAND ROVER. THEY DID NOT RESPOND TO THE DEALERSHIP'S PARTS DEPT INQUIRIES OR ATTEMPTS TO TRACK.. I WAS JUST LEFT IN LIMBO. mAKES FOR VERY POOR COPORATE RELATIONS.

Above and beyond expectations

I have purchased a new XF Turbo and a XJL from Jaguar of Newport Beach. The experience from purchasing the vehicle to having the car serviced has been nothing short of exceptional. As a previous (and current) owner of MBZ S500, BMW 7,6 and 5 series, and Lexus LS460 I can say that not only is my XJL my favorite car ever but the service at Jaguar Newport Beach is unmatched. Luke Woodman in the service department is prompt, knowledgeable and courteous has always taken the extra step to go above and beyond expectations. 5 stars from me!!!!!

Three cars in three years says it all.

I have purchase three vehicles from them in the past year. They are very professional to deal with.

Range Rover Sport

Our Sales person Dave Sturgis was terrific. Very simple buying experience.

Quick & Easy Car Buying Experience

Nina was great and we were able to work out the deal online and then came in to pickup the XK. It was quick and easy and everyone was very professional.

great service. staff was exceptional

mt car would not start. they helped the tow people through everything! I asked them to do a complete check-up and I am conviced they did

GREAT SERVICE

Service was excellent. I had a small repair (brand new car) and a carwash. They were very polite and friendly.

Friendly service and clean facilities

I find some of the service associates very helpful and others not so much when calling to make an appt. Once the appointment is made, I have consistently received good service when I have taken my car in.

buying made easy

Great experience, professional no hard sell, customer satisfaction first and how the find the exact vehicle you want is amazing

Friendly, Professional & Knowledgeable Staff

The staff at Newport Beach Jaguar made my leasing experience so easy & comfortable. I love my new XF!! I would highly recommend Jaguar Newport Beach to anyone looking to lease/buy a Jaguar!!

Splendid and relaxed experience

We purchased a 2015 Range Over Evoque from Range Rover New Port Beach. The sale person was very helpful. The facility was inviting and pleasant. We had relaxing and wonderful experience from them.

Great Service Consultant

Lanya was very responsive. Took care of my requests and poined out that my battery was about fail. Promptly got it replaced.

Very Courteous and Proff, Great Customer Service!

Awesome Dealership!I'm very happy with my new car, you guys really took the time to help me get the car of my dreams great thank you for all customer service and I will come again for my next vehicle I will also let my friends know about you guys.Newport Jaguar really worked hard to find the best deal for me. It was a breath of fresh air, especially after a week of back and forth with numerous other dealerships. NATASHA BIJELIC sales Rep is the best!! She is awesome..!!!

Great Sales Person

VERY simple, just ordered, came in early, signed the lease and went on my way.

Car owner

LR of Newport did a nice job. Expense, but nice job nonetheless.

great staff

Nina was the best. She works fast and really cares about her customer.

great costumer service

the salesmen was really helpful. he surprised with a 2016 instead of a 2015 in my special order

Great people and professional service

Fixed the problem, identified a possible repair issue while always pleasant and helpful.

AWESOME ATTENTION TO DETAIL AND SERVICE

I HAVE COMPLETED 1 YEAR OF OWNERSHIP OF MY VEHICLE. AND I HAVE BEEN GIVEN THE OPPURTUNITY TO TAKE IT IN FOR SERVICE, SINCE I DRIVE A LOT. I HAVE RECEIVED THE GREATEST SERVICE AND TOTAL ATTENTION TO DETAIL. THE SERVICE CONSULTANT HAS AND DOES A GREAT JOB . THANK YOU LUKE

Purchase of Carefrom Newport Beach Land Rover

Moyca was great and the whole experience was seamless and stress free

Great sales people!

My sales team consisted of Nancy and Nina. Both of whom are awesome and very knowledgeable about Land Rover. I had a great buying experience and there is no buyer's remorse here! I would definitely recommend this dealership to my colleagues.

The Offroad Track Sold Me

Land Rovers seem to be a different pedigree of AWD.

Great sales experience

Extremely knowledgeable sales staff with no pressure. Was offered a test drive immediately which is not so common these days. Had 1 issue upon delivery of vehicle and it was taken care of on the spot. Nina is the best!

FIND ANOTHER DEALER

My wife and I drove 3 hours for an appointment to test drive a used vehicle. The salesman first told us the vehicle was in the airport lot. During this wait I asked the salesman, who took the vehicle in trade, what the old owner bought and he told us an Audi. After an hour wait he told us the vehicle was at Honda for a 14 point inspection and we could come back in 4 days, not realizing we had driven 3 hours. After telling him about our appointment and drive time, a manager told us the vehicle was at a body shop getting a repair for a scratched bumper that happened at the dealership and the salesman had "misunderstood" where the car was located. Three days later I spoke with the dealer general manager and was told the car had a slight ripple in the bumper when it arrived in trade. He would send us the repair invoice as requested and pictures if needed. I asked him how they got the vehicle and he said it was traded in for a LR 4. I received the invoice and confirmed the repairs with the auto body repair shop. The work done was a repurposed bumper and repaint, rear panel repair and repaint, both doors and front fender repaint. Feeling that this was more than the damage that was described to us, we told them we were no longer interested. A few days later the dealership relisted the vehicle on their website. Interestingly enough, they reported to Carfax they had done an engine check, but didn't mention the repairs. So this dealership has a salesman who took the car in trade who "misunderstood", twice, where the vehicle was located. He also had a different story than the general manager as to what this vehicle was traded in for. A manager who tells us it was damaged in the parking lot but we are then told by the general manager it was damaged when it came in by trade. A general manager who tells us it is just cosmetic damage but the auto shop had to replace bumper, repair rear panel and repaint whole left side. And to top it off, the dealership reports to Carfax the engine check but not the repairs. In my opinion, I would not trust this dealership.

Great Service

This dealership has very great quality service. Everyone in the different departments were very friendly and welcoming. They explained the details very clearly and were very patient. I strongly recommend this dealership.

GREAT SERVICES!!!!!!!!

It was a great experience... and I love my new car ..

A++ Service

My experience at Jaguar Newport Beach was exceptional! My salesperson, Nina, was the best. She found the exact car I was looking for (I had been looking for almost a year). The entire process seemed effortless. The finance manager, Kelly, was also fantastic. Very professional and friendly! I would definitely recommend.

Disappointed

Went in to test drive a used Land Rover LR2. I walked around the dealership for approximately 20 minutes and was never even acknowledged. Granted, they seemed pretty busy, but a simple "hello" would have gone a long ways. Instead, the sales people walked by and looked directly at me, then continued on the their way as if I didn't matter despite numerous attempts to get someone's attention. This was rather disappointing considering the level of customer service one should expect from Jaguar / Land Rover. Would not buy from this dealer.

Test drive appointment FAIL

I was ready to purchase my third Land Rover. I made an appointment with a sales rep to meet him at noon. I arrived on time and waited 20 minutes and he never showed. The next day I received an email from another salesperson asking if I was still interested in the car. I replied to the email to explain my experience and then never heard from them again. They did not even reach out to apologize for missing my appointment or ask if there was anything they could do to earn my business. Instead, I purchased a Range Rover from another dealership however it would have been nice to keep the business local as I live in Newport Beach.

WORST PLACE EVER!!!

"Problem #1: Jaguar sent me an invite to test drive a new car, have the associate write the code on your "pass" and get a $100 gift card. Having just been in an accident, my current Jaguar was totaled and I was in the market to buy a new one. I should be looked at like a great sale, right?! No. The associate wouldn't even let me drive the car, but instead just wrote the code, then told me when I had cash in hand so I knew how much money I had to spend after the settlement. WOW. Problem #2: I gave Jaguar another shot after they invited me to another event-- now with my replacement Jaguar NOT purchased at this location, the invite said to register for the event and upon my arrival a $40 gift card and special VIP gift will be waiting for me. When I got there I had several associated walk past me and not say a word. I did figure 8's inside the showroom going back and forth from the Aston Martin showroom to Jaguar's -- I even started to take pictures with my phone to get someones attention...nothing. When I finally got assistance I had heard everyone's story that was there-- they didn't even drive a Jaguar, yet the only person that actually owned 2 Jaguars was totally ignored. Expecting my reserved gift card and gift so I could get out of there and stop wasting my precious time, turns out they ran out of my reserved gift card and VIP gift. I got a rain check instead. The event was a month ago and I have yet to hear from the associates informing me my rain check items are in and ready for pick up. These people are 100% ridiculous

Stay Away! Stay Away! Stay Away1

My wife and I were in the market for a BMW 545 for several months. We were waiting for the right vehicle, with a well documented history, at the right price, and most importantly from a reputable dealership that performed thorough inspections of their vehicles. When we came across, what we thought, was the perfect car we came in and test drove it. The sales person was friendly, and knowledgeable. We didn't rush into the purchase. We went in three weeks later to purchase the car. We were pleased with the whole buying process. Literally two weeks after the purchase we noticed the vehicle was leaking engine oil. The sales person advised us to take it in, and it would be taken care of. After speaking to their service department, it was revealed that the the leaks were detected during the multi-point inspection, and not repaired. The vehicle was sold with oil leaking from two places, and they wanted to charge us for the repair. We tried to go up the chain of command, but got nowhere. The GMs did not bother to return our calls. Do yourself a favor and STAY AWAY from this dealership.

Questionable Inspection on Aston Martin Vantage

Bought a 2009 Aston Martin Vantage. Gary was great but was told car was thoroughly inspected. Vehicle has small scratches on hood and right fender. It had about 11,000 miles at time of purchase. Approximately 1000 miles later car was hard to start. Phoenix dealer said clutch was bad - a $5000 repair. Have reason to question the inspection. Called their service manager but no satisfaction. Would not go back to this service center.

2008 Mercedes SLK

The test drive process, dealing with the salesman, and completing the sale with finance were all very professional and efficient. The last time I bought a car (somewhere else), I spent over 5 hours at the dealership. That was neither professional nor efficient.

2009 JAGUAR XF SUPERCHARGED

I LOVE LOVE LOVE THIS PLACE SO NICE AND FRIENDLY AND NO HASSLE IN THE BUYING PROCESS I HIGHLY RECOMMEND THEM AND THEY ALSO HAVE MULTIPLE LENDERS TO HELP WITH YOUR CREDIT NEEDS GOOD LUCK AND I HOPE YOUR VISIT BE AS PLEASANT AS MINES!!!!