Infiniti of Valencia

Great Experience

Kathy is always great with her hospitable attitude. Her fresh baked cookies are a winner! My car was ready in a reasonable time while waited.

service on my car

Gerald was very professional and made me feel like family and dealing with him was a pleasure he have a great attitude and he knows his business he is a Good Man, he make your visit a plus when you come to the dealer He is the man in my eye, and Kathy she is a star she has a good heart and she is very friendly. her smile lights up the place and she is pretty also (smile)***** she is down to earth she is the real deal in my book,,

Great people

Kathy makes checking out a lot of fun. She had baked cookies. Also met MIchelle Moore for the first time and was very impressed. Gerald Wheeler has been my guy for years and is always first rate. The service guys should get more cash when we buy another car...

great customer service

Went in to the parts department on saturday jay was friendley and gave me a great price for my parts. Kathy had a smile that made my day and fresh baked cookies. will go back again!

Excellent as Always

I originally drove extra distance to this dealership over others because of the superb online reviews, and I have never been disappointed. I will keep coming back! Always a great customer service experience from Gerald and Kathy.

Wonderful Service

This is my third Infinity and I have always taken my cars here. Booking appointments is a breeze and the service people are professional and friendly. I would never take my cars anywhere else!

Pleasant experience

I knew what I wanted for a car before going to the dealership. Lou was great and had all information I needed and took care of everything. Even let us compare a 2011 model versus the new 2015 model. Kathy had freshed baked cookies for us while we did paperwork. Overall had a great experience

Pleasant Experience

This was my first service with Parkway Infinity. The online appointment booking process was quick and easy (I prefer that over calling in). Gerald was very nice, helpful and had my car ready to go right on time. Kathy was also very friendly and helped ensure the check out process when picking up my car was easy.

Never fails!!!

Today I had my car serviced by Gerald(as always) and he never fails to do an amazing job!! He is so kind and gets the work done excellently. Gerald explains everything very well and clearly for me to understand and suggests deals that can save me a lot of money! Also, after the service is done you will have to pay with Kathy, which she is an amazing person as well! She's really friendly and gets her job done fast and accurately! Overall the service at infiniti parkway is fast and easy. I never felt like I was lost or left hanging like some other dealers I have been too! I never leave parkway infiniti without a big smile!

Parkway Infiniti in Valencia, CA is by far the best car...

Parkway Infiniti in Valencia, CA is by far the best car sales dealership I have ever worked with. Everyone was very nice and actually cared about customer service first. Larry (in sales) was the person I've been working with the past week before coming down to buy my car. I'm from Northern Cali. and went down south to get my car because the make model and package I wanted had none up here. I posted my request on the Infiniti website and Larry called me with an overall outstanding service! Thank you!

On 6-27-13, I took my car in for service and every...

On 6-27-13, I took my car in for service and every employee I came in contact with exemplified the highest quality of service. The time it took for the service was not long and the price charged was very reasonable. One employee, Gerald Wheeler, the Assistant Service Manager, had gone out of his way to provide the best service there can be. From his scheduling an appointment to bring my car in for an oil change, to drop off, to his explaining the service required, to pickup, he was a pleasure to deal with. He, and all the employees, from the man who worked the assessory counter who made sure fresh coffee was available for me, to the woman at the cashier counter, they all were personable, efficient, and courteous.

I have given the great rating all across the board...

I have given the great rating all across the board because my experience at ParkWay Infiniti has always been exceptional. From my purchase experience to my service needs they have exceeded my expectations and are a prime example in the definition of customer service.

I had been looking for an infiniti QX56 for a while...

I had been looking for an infiniti QX56 for a while online (but started to late and the inventory quicly started to dwindle). When I made an inquiry regarding a vehicle at Parkway, Wes responded promptly with all the information I needed about the vehicle. The interaction was professional and friendly. He was knowledgable and didn't pressure me. The deal Wes offered beat the price of all other deals that I had seen for the same vehicle (price/year/features). I live more than 350 miles from Parkway infiniti but the experience with such a professional, friendly salesman, and of course the best deal, had me ready to make that drive. I even reserved our rental car for the drive! That's how secure I felt and happy I was with the experience with Wes. I know I would not have been willing to make that drive had I been dealing with a high pressure, rude salesperson like I did at another dealership. In any case, It turned out that the vehicle became available in my #1 color choice and a later model, right around the corner from my house. Though I did not ultimately buy from Parkway, I thought that was no reason not to recommend them. Afer all, part of buying a car is the approach dealers take. I believe any person would have a positive experience with this dealership and get a great deal!Christina,

Barry and Shaun where extremely helpful in my purchase of...

Barry and Shaun where extremely helpful in my purchase of my Infiniti G37s, amazing in every aspect. They work hard to help me find the right car and financing options. I never been to a dealer were the people care so much for your satisfaction until I went to this dealership. I will say that my future business and referrals will go to them. Thank you very much.

Recently (Aug 2011) my wife and I purchased a (2008-2010)...

Recently (Aug 2011) my wife and I purchased a (2008-2010) Infiniti EX35 Journey. Originating with David Ahn, our sales consultant, following through with the Sales and Finance Managers, our buying experience was exceptional within every stage of the car buying process from the initial greeting - to test driving - to follow-up - to price negotiation to deal closing to close-out follow-up. One of the differences between my experience with Parkway Motorcars and other local dealers was that their selling culture was genuinely courteous and sincere, expressing an attitude of gratitude for a new customer relationship that might extend into the future (high customer satisfaction with retention in mind). Yes, their business is to sell cars and maximize profits, which is similar endeavor that extends to other aspects of our lives - to persuade others of our interests and maximize our benefits. However, the negotiation phase was fair, transparent, congenial and compromising. As a buyer, youve got to do your homework, communicate an agreeable attitude and present your offer with reasonable justification. It can be a win-win scenario, which means both parties agree to a price.

I appreciated that Barry went out of his way to get the...

I appreciated that Barry went out of his way to get the car in that the lcoation of the car was in another city.Also the car was damaged upon delivery of the car and Parkway made sure the car looked brand new.

Great experience. Despite the fact that there are 2 other...

Great experience. Despite the fact that there are 2 other Infiniti dealers closer to my home, Michael Roth at Parkway offered a competitive price and was far friendlier than the other sales managers I spoke to. Ken was also a pleasure to work with. You can't go wrong dealing with these salespeople.

After eight years of owning BMWs, I decided to switch to...

After eight years of owning BMWs, I decided to switch to Infiniti. I went to Parkway Infiniti in Valencia to buy a 2011 M37 - and it was hands down, the easiest and most pleasant car buying experience of my life. The price was very fair, the employees were extremely helpful and friendly--and best of all, there weren't any games being played there. Ken Eason was terrific and Michael Roth made it all happen. Andrew in Finance was also very informative--my personal thanks to him as well. I walked out feeling I had made some new friends...not to mention a stunning new redesigned M37. I would go back to them in a second and plan on directing everyone who will listen to buy their next Infiniti from Parkway. This is where you want to go -- no question.

We just leased our fourth Infiniti and we love it. The...

We just leased our fourth Infiniti and we love it. The last two times we've gone to Parkway Infiniti and David Ahn was our salesman both times. Everyone we've encountered at Parkway has been friendly and courteous. We couldn't have asked for a better salesman than David. He is always friendly, always helpful and always patient and knowledgeable when we ask questions. Overall, a wonderful experience. We'd highly recommend this dealer and salesman and we plan to visit them again when our lease is up.

Ken was friendly courteous and professional. He took good...

Ken was friendly courteous and professional. He took good care of us.He was able to answer all of our questions and took the time to show us all of the features of our new car.We look forward to many pleasant miles behind the wheel of my new Infinity G37.

Tony, the internet sales manager, gave me the best quote...

Tony, the internet sales manager, gave me the best quote out of the 5-6 Infiniti dealerships in the area. After the test drive, Tony showed me their invoice sheet, which matches what I've seen in cars.com and edmunds.com. It was a super easy, no hassle, no haggle experience, with no pressure or sneaky tactics. Everyone there was very friendly, and I couldn't be happier with my new G37 Coupe!

I was very happy with my experience at Parkway. They...

I was very happy with my experience at Parkway. They were very professional and extremely friendly. I will recommend Parkway to all of my friends.

I was in and out of the dealer. I did have the VPP on...

I was in and out of the dealer. I did have the VPP on the new and gave me close to what I wanted on the trade. Professional and courteous except for the high pressure sales on the warranty. I would recommend them to my best friend.