Hall Mazda
Hall Mazda
Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 5.0 Overall Facilities: 4.9 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.8
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Great team and great experience
My wife and I had just moved back to the States after an overseas assignment and were in desperate need of a car. Steven Campo and Chris were incredibly friendly and easy to work with. I hate the haggling process when buying a car but there was none of that when working with Hall Mazda. I would recommend them to anyone!
Impeccable Service
Everyone was incredibly helpful. Josh was my salesman. He was quick to approach me on the lot after I'd arrived at around 10:00 a.m., and was with me through every step until I sealed the deal on my new car at 5pm. He never seemed put out by the fact that I took my time to thoroughly consider all my options (even when I was crunching numbers for about 45 minutes at his desk.) He took me on two test drives. One of them was a vehicle I was planning on driving at another dealership, but in order to keep my business, he found the same year/make/model vehicle and let me drive it without leaving the Mazda dealership. Smart guy. At the end of the day, he sold me a car that I have no regrets about and am completely in love with. The ancillary staff was helpful through the entire process, and everyone was incredibly friendly. Plus, they have a basket of fruit and a Starbucks coffee machine to get you through the day! <3
You can't go wrong with Bernard!
Bernard is the world class. I am a very .. needy person we will say. Him and Austin are miracle workers. We just bought our second car from them and are contemplating a 3rd. There isn't a price they won't be or quality customer service they won't rise above! We managed to somehow make it through a totaled car, Hurricane Matthew, and buying a new home all while remaining sane because of him.
Outstanding!
These guys are awesome! Treated so well right from the beginning. Every promise was delivered on. They went above and beyond. Austin brought us to Hall and I now consider him to be a friend. Try them; you won't be sorry. We drove over a hundred miles just to buy a car from them! Thanks.
Super dealership!
Austin at Hall Mazda is the best! All of the staff were terrific. Nothing pushy, just helpful and will give you the best deal around. Drove over a hundred miles to deal with them. Can't say enough positive things. Try them - you'll be glad you did.
My Experience
The whole Hall Mazda team helped me out a lot. They worked hard on my behalf to get me in the car of my dreams! Especially a Salesman named Jonathan!
Best Dealer in VB
Steven Campo, salesman, and Austin, manager, worked diligently with my husband and I to buy two new vehicles. There was no pressure. They both were courteous, knowledgeable, and willing to work with us and show us options. Highly recommend Hall Mazda dealership on Holland Rd.
Best car buying experience ever!
Steven Campo has sold us 2 cars this year (2016). Steve is very patient, he has no problem showing you every model you would like to see. Test drives are no problem. All of my questions were answered. Austin gave me a fantastic deal on a car I didnt think I could afford. He met my price range and I got exactly what I wanted.I will be coming here for all for my future needs.
Excellent buying experience with Leslie Havard
Leslie Havard was exceptional. He presented the vehicle information in a very knowledgeable and understanding way. There was not any pressure to persuade me to make the purchase and offered all of the purchase options. Along with Jose and Austin, we were able to reach a purchase price on the 2016 CX-5.
No pressure, awesome car buying experience!
We found Hall Mazda from the USAA Certified Dealership search and had a phenomenal car buying experience. We fell in love with the 2016 CX-9 but wanted the car in a specific color that is very hard to find. Rather than pressuring us to take something they had on the lot or could find nearby, Jonathan and Jose worked tirelessly to find us exactly the car we wanted - color, AWD and features included - at an extremely low price. When it came time to work out price Jose was straightforward letting us know that we could negotiate which put us at ease with an uncomfortable situation. They were generous with our trade-in value and we ended up feeling like we had gotten a steal on an amazing car - which is exactly how you want to leave a car buying experience! No pressure, helpful and friendly staff who understand this is a big purchase and you want to have an honest experience. Thanks Jonathan and Jose!
Excellent experience, no pressure sales and great service de
We went in looking at the new 2016 Mazda CX-9. Sales person was courteous, attentive and easy to work with. Fred the finance manager was to top notch, no pressure to buy stuff we weren't interested in. All auto purchases should be this painless and stress free.
Great car buying experience
From my walk unto the lot, the staff at Hall was warm, attentive and accommodating. I was not ready to purchase the same day I tested out a couple of cars, and they were very respectful of that and kept in touch without being overly assertive. I feel as though I got a very fair price for the CX-5 that I purchased as well as my trade in, and when I was ready to buy they ensured that the process was pretty expidicious. I contacted them several times by email to ask for quotes on different vehicles they had in stock and the reply was always very quick. When I notified them that I wanted to swing by the lot to see a car in a different color, they had it washed and up front ready for me when I arrived on my lunch break. No experience yet with servicing the vehicle, but a very positive buying experience overall
Great Car Buying Experience
I knew the vehicle I wanted. I searched Cars.com and found a used vehicle at Hall Mazda. From the moment I submitted an inquiry till the time I drove off the lot, it has been great. I look forward to my new relationship with Hall Mazda.
Exceptional!
Our sales associate, Rick, was highly knowledgeable, polite and efficient. Our car-buying experience at Hall Mazda VB was straightforward and seamless. Highly recommend. (a shout-out to Fred and Leslie, as well... thanks!)
Hall Mazda sales
Great sales team and large facility and many cars in inventory to choose from.
james lamb and crews.
everytime i ask for services quick and professionalism job,attention on detail and work etiquette.they demonstrated good and moral character,friendly atmosphere thank you good job.
What a Great Car Buying Experience!
This was the nicest and easiest car buying experience that I have ever experienced in 35 plus years! Our salesman, Ernest Bridgette, was cheerful, extremely knowledgable, and wonderful to work with. He was there, waiting for us when we arrived for our appointment. Discussed all the features of the the Mazda3 S Grand Touring Hatchback, especially the safety features. Listened to what our needs were and made sure that we did some interstate driving to test out the larger 2.5 liter engine which was an important feature to us. Negotiations were fair; I did my homework using Edmunds and we came very close to the average sales prices in the VA Beach area. Got through the paperwork process quickly , including registration and permanent VA tags for the car. I would definitely buy another Mazda from this dealership again.
Couldn't have asked for better!
I had a great experience with Bernard Beckett. He was very knowledgeable and helpful with everything that I needed. Bernard wasn't pushy at all and gave me options and didn't pressure me to purchase anything if it wasn't in my budget.
The best custermer service ever
I would like to give THANKS! To Bernard Beckett and Fred Cortes, from Hall Mazda from Virginia Beach. They demonstrated the significant meaning of CUSTERMER SERVICE, and trust me this world needs it. I walked in the car lot, and in 45 minutes I was driving home in my new Mazda C9, It was fun. So if you need a car and you looking for someone with patience, motivation and has the attitude of Im here to serve you. Come down to HALL MAZDA in Virginia Beach and ask for these two gentleman, Bernard Beckett or Fred Cortes and I promise you they will not let you down.
Great service, great people, best place to go!
Easy process to buy a vehicle with people that actually care for what you want in a car. I will definitely be referring this place to all people looking for a car.
repeat customer
I purchased a brand new Mazda 3 in 2011 and had a wonderful experience. The customer service was wonderful helping me every step of the way. I returned for routine maintenance in the service department and was wonderfully treated there too! Last month, I decided to start looking to upsize my vehicle for a little more space with a growing family. This time, I was looking for a pre-owned crossover or suv. I had the same salesman from 2011 which was nice, a little familiarity. After about 6 weeks of looking and a few test drives - all of which came from other Hall locations - I found my match. The salesman was very helpful in finding the right style vehicles for me, more than willing to travel to go get it, and patient throughout the whole process. Salesman are there to sell cars, but Hall Mazda sincerely wants you to be happy with what you drive off the lot. I would definitly buy from them again.
best place in va to buy a mazda
This is the best place to buy a mazda . This is my 2nd car I have bought threw them . They are helpful , and go out of there way to make sure you have a pleasant care buying experience. Unlike other dealers they spend time to make the deal happen unlike the competition that looks only for the quick sale . Just like you invest time and money into to them and they do the same. Do not goto hampton mazda .
First new car buying experience!
This was my frst new vehicle. My husband and I have saved for quite some time to be able to afford it. We dealt with Ernest. He was not your typical car salesman. Before we even visited the dealershipd he spent at least two hours on the phone on and off with me answering All my crazy questions. We brought both of our small children to buy the car with us. Not only did he help our family afford this vehicle, he made friends with my 3 year old. He colored with her as we spoke to the finance manager. He treated her as his own. She wants to work at "a car place" now because of him. He listened to our wants and needs. He took time to understand our budget and told me not to worry about money becausr we could make it happen in our budget. He just wanted to make sure I got the car I wanted. Absolutely amazing experience and I would recommend him, Fred the finance manager and everyone there to Anyone looking to buy new or used Mazda.
Mazda Love
Buying a new car can be terrifying and stressful, especially if it's your first time. But my experience with Mazda was not like that at all. From initially walking in the door, everyone was friendly and eager to help but not pushy at the same time. The sales team of Bernard Beckett, Mark Self and Steve Davis was phenomenal. They all worked together to get me the best price, worked with my budget, and found me discounts. I was treated like family instead of a commission, these guys are awesome!
Great Choice Great Staff!
The staff were very friendly and easy to work with. Not at all pushy and in fact had a great deal of consideration for my budget. I am quite pleased!
Painless!
I needed a nice used little compact car for my college age son. I purchased a 1996 Nissan Sentra with 73,000 miles traded in by the original owner who had kept the car in immaculate condition. The sales staff was very friendly and helpful; all in all a painless experience. Thanks Ernest!
Great Dealership!
We visited Hall Mazda in Virginia Beach today and worked with Leslie Harad and Zach Byrd. We were bringing a trade with several thousand dollars in negative equity, as well as credit with a few dings. While we weren't able to get approved for the car we originally looked at, they got us set up in a vehicle that was newer, had fewer miles, lots of options, and all at around the same payment we had on our previous car. Leslie provided excellent customer service and was a great 'people person'. He kept us laughing even through our worry over being approved. Best of all, they got us set up with a lender who gave us the best interest rate we've ever had! These guys are great at working with you and trying to get you in the car you need!
Purchase of Mazda certified vehicle
My wife and I needed a new car but having read all the reviews could not decide which brand (Honda, Nissan, Ford or Mazda) to replace our 15-year old Honda. We began with Hall Mazda simply because it was near where we were shopping at the time. We came away with a feeling that the Mazda was the "right fit." Unfortunately Hall did not have a certified used vehicle in the class we wanted. One day later, Hall called to say a car was available; we decided it wasn't for us. The next day Hall called and it had the right car, within our price range, with even lower mileage than we imagined and one year younger. We came right down, did the math, haggled a little and closed the deal. Honda, Nissan and Ford did not even get visited. Fred Sanders did a great job with helping us make a sound decision about buying. See Fred when you go! Thanks Fred.
Best car buying experience yet!
Excellent experience - friendly and professional - would recommend without hesitation.
Best car buying experience
When I got to the dealership I was greeted by a sales man chris, he talked me through everything, picked the perfect car for me at a reasonable price. He was so nice and honest, that was a truly exceptional service. I would totally recommend people
Nicest people we ever dealt with.
My husband and I both have bought cars from here over the years. Nicest people from service to the salesmen. I hope that everyone gets a chance to buy from Hall Mazda.
Great people
I gave Mazda five stars because they deserve it. Thelse people are very nice and not at all pushy like you would expect from salesmen. I came in to do a trade in and after a little negotiating I walked out with what I believe to be a great deal. This was the first brand new car I've ever bought and the people at Mazda made it a great experience. I would recommend the Hall Mazda dealership in Virginia Beach to anyone looking to buy a New car or looking to get their car serviced.
nice people, good to deal with; selection ok
We went to Hall looking at the new Mazda3. Salesman Virgil Ware did a good job showing my wife and I the new Mazda lineup. He was very helpful, professional and courteous; I highly recommend him. He took us out on a test drive and also arranged for an overnight test drive. Unfortunately, Hall was sold out of the car we decided on (sTouring Hatchbacks) and it was price prohibitive to get one from another dealer outside the local area. So between that fact and my timeline to buy, we couldnt buy a car at Hall. But, I would recommend this dealer.
Great service in a pinch. . .
I just drove into town (moving into the area) late on a Saturday afternoon. Joel, one of the Service Consultants, pulled someone over to do a quick diagnostic. He was very accommodating in somewhat of an emergency situation. I appreciate the good service!
Hall Mazda
Mike White (GM) might be friendly and patient to some, but to me, he was difficult to deal with. I asked him many questions, but he answered many of them obtusely. I was very disappointed overall with dealings with Hall Mazda. We are buying our new Mazda elsewhere.
Great Service!
I had such a wonderful experience at Hall Mazada. With the expertise of Zach Byrd and Fred Sanders I am very happy with my new vehichle. I got exactly what I wanted and for that I'm very happy and glad I chose Hall Mazada to help me on my car search journey.
Express lane for oil and Lib
I was in Hall today, mind you I have been a customer since 1998, I brought my wife's 2000 Miata which she purchased new and has never been to any other dealership ever for an oil change. Waited for an hour and was told my car was ready but it has an engine check light on. ( the engine light was not on when I arrived there). I asked what could the problem be since it wasn't on when I arrived? They said it would cost $69.00 to check and had to make an appointment to have this done. I left the dealership and went to Autozone and they checked the code for FREE and was only the gas cap had been tampered with. Wow! So I went back to Mazda and they were not to happy with my accusations. Talked to General Manager, Mike White and he said he could not do anything. Ps I hope this isn't any inclination if what hold for my future visits there.. Things were much better when the Hall family owned it.
Great experience
We just had another excellent buying experience with a Hall dealership. We bought a pre-owned Subaru from their Mazda dealer branch, considering them over local Subaru dealers because of the price point and trade in allowance of our Honda, which we also bought from a Hall location. The manager, Mike White, paired us with Robert Pena, who had worked at a Subaru dealer in the past, his expertise and high level of professionalism made the experience a very pleasant one. No pressure, no come-ons, and we really appreciated that.
Service Dept
Joel in the Service Dept is excellent! He is professional, very knowledgeable, courteous & friendly; I've had problems with used car I purchased, & Joel has been extremely helpful by keeping me informed, explaining the work that needs to be done, dealing with the warranty company & getting me a rental car. His commitment to helping customers is exceptional,
hall mazda in virginia beach
over presidents weekend i went to hall mazda of Virginia Beach. I walked up to the door wich was opened up for me by Fred a sales associate. Greating me with a smile asking how could he help, what i was looking for, have i done my research. Very polite and did not push me or try and sell me on anything other then what i was asking for. Fred made my buying a brand new car easy and stress free. Was only there for maybe an hour including the test drive and signing the papers. i highly recommend hall mazda of VA Beach to anyone looking to buy a new car this is my second mazda and i would not switch it for anything. Ask for Fred when you go in!!
I always come to Hall Mazda for Service on my RX8. Greg...
I always come to Hall Mazda for Service on my RX8. Greg and his crew are always extremely friendly and no nonsense. I can't stress enough how comfortable the atmosphere at this dealership is. Sure, I can hunt for a mom and pop shop to get my maintenance done for a bit cheaper, but it really is the friendly, competent service at Hall that keeps me coming back. It's rare to find a service center that has such a comfortable feel to it. I don't find myself in the shop very often, yet Greg knows my name and knows my car. It's a good feeling. Plus, the coffee machine in their waiting room is really cool too haha.
Everything went well until I actually bought a vehicle,...
Everything went well until I actually bought a vehicle, at that point all bets were off. I bought a vehicle on wednesday and brought it home. Thursday I had the vehicle inspected thinking it was a prudent thing to do. A problem was found with the vehicle so I contacted Hall Autmotive in Virginia Beach only to find it was not covered by my warranty . So even with a warranty their word is worthless. You would think they would have enough integrity to stand behind their vehicle but unfortunately they seem to have no integrity. I'm sure this review will be removed or at least hidden but in the meantime buyer beware, you can't have any faith in these people. Do NOT purchase a vehicle from the people
Will never buy there
Asked for a price on a car twice over the internet and was never given one. Was told i needed to come in. I had test drove this same model in another state and was ready to buy but this dealership just wanted to play games.
Overall awesome!!
Overall great experience just got a 2014 CX-5 and I love it thank you Hall
Always great experience at Hall Mazda
I have purchased 2 cars from Hall Mazda, a 2008 CX-9 and recently a certified used 2012 Mazda 3. Marino was my recent salesman and he was very helpful and the buying process was very easy and smooth. I trust the 3 that had gotten all its service at Hall which was a big reason I spent more on the used certified car than I had planned. Greg Lamb in service is awesome and is always straight up and honest with me regarding issues with the cars. He is also a big reason I purchased this second car with Hall. I know I can send my son in with the 3 and Greg will take care of him and the car. I would highly recommend Hall Mazda.
Customer service!!!
When it comes to customer service, Virgil Ware is the best salesman who actually cares about you and your car. We've all seen sleazy car salesman on tv, however Mr. Virgil has a genuine care for you during the whole process! Thank you Mr. Virgil for helping me buy my Mazda 3 hatchback! I am in love and you have greatly made the purchase easy!
Best Sales Associate - Virgil
I recently had the pleasure of purchasing my new (previously owned) car from a fantastic Hall Automotive sales associate; Virgil Ware. I began shopping for a new car in April and spent several months and many hours shopping for and test driving a variety of cars at a number of different dealerships. While at Hall Mazda, in April, I spoke to Virgil; he was extremely helpful and his relaxed demeanor and friendly personality made me more comfortable with the stressful car shopping process. Though I did not buy a car on that visit, Virgil continued to follow-up with me over the next few months even alerting me to a sales tax increase. He was diligent without being annoying and always friendly in the calls or messages. This led me to return to Virgil 4 months later when I was finally ready to buy a car. I called Virgil to tell him that I found a car on another Hall lot and he said he could help me. He had the car transferred to his lot the same day and he had it ready for a test drive when I arrived. He and the sales manager, Zach, were easy to deal with and negotiated a price that worked within my budget. They stayed very late until I completed the paperwork and even helped me program my Bluetooth. Even though I did not buy a Mazda and I did not choose a car from his lot, Virgil took the time and made the effort to help me get the car I wanted. I would recommend Virgil and the staff at Hall Mazda to anyone shopping for a new car. Thanks Virgil. Youre the best!
Virgil Ware and my CX-9 buying experience
I have to say, I considered and researched MANY different 7 passenger vehicles for my large family, tried to get many different quotes for different dealers, I had horrible responses from the Hall internet teams at their other dealerships, EXCEPT with Misty Martinez at Hall Mazda. Once I mentioned I had a lower quote from another dealer, she was quick to get to me an amazing price. When I went to the dealership, she gave me Virgil Ware as my salesman. He was AMAZING. I already knew exactly what I wanted, I had my price set, came in pre approved, so I was all set, but Virgil did NOT pressure me on anything. I wanted specific features, none of the vehicles on the lot fit my wants perfectly, I wanted red. I wasn't pressured into another color they had on the lot. The staff had no problems locating and getting the vehcile to the dealership for me. Even though we already pre-approved for a GREAT interest rate, Paula Vargas in financing was able to get and even better rate and gave us no pressure to buy any adds on (extended warranty, paint/leather protection). I got what I was looking for for my trade in (which was $1000 MORE than another dealer...and I had to push for the other dealer to get it to what they had, which was still unacceptable.) I had be DREADING buying a new car because it's usually such a long tedious process, but this was best and easiest car buying experience EVER!! Oh, and I can't forget how I went in on July 31st, my husband was working so I was getting all the details ironed out before he came in (which wasn't going to be until the next day), but because it was the last day of the month, they needed all the paperwork signed so they could get it to corporate and just in case the incentives changed for August (which they didn't but if they had been better we would have gotten the better rebates). Virgil brought the papers TO US AT OUR HOUSE! Now if that isn't great customer service I don't what is! THANK YOU VIRGIL and the Hall Mazda team!! I LOVE my red 2013 CX-9!
I have to say, I considered and researched MANY different...
I have to say, I considered and researched MANY different 7 passenger vehicles for my large family, tried to get many different quotes for different dealers, I had horrible responses from the Hall internet teams at their other dealerships, EXCEPT with Misty Martinez at Hall Mazda. Once I mentioned I had a lower quote from another dealer, she was quick to get to me an amazing price. When I went to the dealership, she gave me Virgil Ware as my salesman. He was AMAZING. I already knew exactly what I wanted, I had my price set, came in pre approved, so I was all set, but Virgil did NOT pressure me on anything. I wanted specific features, none of the vehicles on the lot fit my wants perfectly, I wanted red. I wasn't pressured into another color they had on the lot. The staff had no problems locating and getting the vehcile to the dealership for me. Even though we already pre-approved for a GREAT interest rate, Paula Vargas in financing was able to get and even better rate and gave us no pressure to buy any adds on (extended warranty, paint/leather protection). I got what I was looking for for my trade in (which was $1000 MORE than another dealer...and I had to push for the other dealer to get it to what they had, which was still unacceptable.) I had be DREADING buying a new car because it's usually such a long tedious process, but this was best and easiest car buying experience EVER!! Oh, and I can't forget how I went in on July 31st, my husband was working so I was getting all the details ironed out before he came in (which wasn't going to be until the next day), but because it was the last day of the month, they needed all the paperwork signed so they could get it to corporate and just in case the incentives changed for August (which they didn't but if they had been better we would have gotten the better rebates). Virgil brought the papers TO US AT OUR HOUSE! Now if that isn't great customer service I don't what is! THANK YOU VIRGIL and the Hall Mazda team!! I LOVE my red 2013 CX-9!
Great Service and Patient employees
I was not really looking for a car. The staff had been calling me to get my used car and get me into a new car. They were professional at all times. The sevice Man Greg was awesome, My salesman Virgil was very patient with me and guided me thru the process. Orlando the financial manager was awesome as well. I would definetely recommend them.
WANT TO BUY YOUR CAR LETTER SCAM!!!
Here's the scam: Went in to have my MPV appraised since they sent out a letter claiming to be looking to buy used MPVs. (Got multiple letters) I spent the time to clean it up and brought it in. During the appraisal they try to sell me another Mazda but I said I wasn't interested. When the appraisal came back they totally low balled me and said they weren't looking to buy MPVs. What a waste of time! These guys will just jerk you around. DON'T GO THERE!
Good customer service
Worked tremedously to close the deal and get my business. They almost had it, very excellent deal and willing to work with you. Sadly my taste took me elsewhere.
Service Department
I had issues with my key fob on my 2004 Mazda 6, to the point where I couldn't get in my car with out setting the alarm or to start it. "Chip" Dove and Greg Lamb were just fabulous and getting me straight and fixing/reprogramming me fob and the lady in the parts department was wonderful as well. This team knows the meaning of customer service!
The Patience of Job-Virgil Ware (salesman)
The salesman, Virgil Ware, patiently guided me from an indecisive, "damsel-in-distress" to a confident and elated purchaser in less than 24 hrs! The entire team, managers, Zack Byrd and Steve Davis, exhibited extreme professionalism, and finessed a customer based, long-term relationship throughout the process. I have no regrets for entering into a relationship with Hall Madza! Highly recommended.
Outstanding Virginia Beach Auto Dealer Rating 10
A great dealership for a new car. See Virgil Ware for real and honest help. He too is an absolute 10. You have to try this to believe how fantastic this team is.
Outstanding professional gentlemen mentioned above. A...
Outstanding professional gentlemen mentioned above. A solid and superior dealership represented with the best staff I have experienced in 55 years of working with dealerships from west to east coasts. Few dealers truly have and express the desire, honesty, and real experience to perform sales techniques to cause the client to be informed, financially complete, and totally happy with a sale. These folks are the team to say, yes, they are a perfect "10". Do a visit... You must experience this team and company.
Too many prices
There was one price on the sticker,another price from the manager and then there was the out the door price.I gave up and went and bought my car elsewhere
Friendly and Customer-Service-Oriented
I had gone to the dealership last Saturday to test drive a vehicle and I can tell you that it was all a pleasant, easy-going experience. As soon as I walked in with a friend of mine, we were approached by Virgil Ware, who helped us immediately right away. We were given seats inside the dealership and then told about the many different options and trims on the vehicle that I was interested in- the Mazda CX-5. We ended up test-driving one with the Grand Touring AWD trim and it turned out to be the best test-drive experience that I've ever had because Virgil let me and my friend each test drive the vehicle, in addition to taking our time, trying out all of the great features that come equipped with the Grand Touring like cruise control, back-up cameras, moon roof, and side mirrors that come equipped with special alerts if other cars are in your blind spots while trying to make a turn. All-in-all, dealing with Virgil and his associates at the dealership that day was a great, friendly, pleasant, non-pushy experience. I would definitely go back to do another test drive and maybe eventually maybe end up buying one of the CX-5s, once I'm more financially stable. I highly recommend Virgil Ware, his associates and the Hall Mazda Virginia Beach Dealership as a great place to buy a car, to do business with and to do some test-driving- A+++.
Looking for a used car
I visited Hall Mazda because I had seen a Honda advertised that was just below Kelly blue book. I worked with Virgil, test drove a car and looked at some others, and found him to be knowledgeable and low pressure. He answered my questions and was pleasant and friendly. He followed up with a call a few days later, and asked if I had any other questions. A very positive experience overall.
What A Truly Enjoyable Shopping Experience!!!!
Initially my husband and I were visiting Hall Mazda, VAB to have his car serviced after not being driven during my husbands 1 year overseas tour to Korea. Upon pickup of the car from Hall, We were informed that the car needed about $900 additinally in parts/labor. This was in conjunction with the almost $1100 we had just paid. :(. To add injury to insult in the case of the 626, within 2 weeks of him returning, we spent approximately $1300 on new tires and brake/rotor service :(. I was one unhappy wife! I advised my husband to reconsider any additional maintenance to the 626. My husband immediately said "babe, we need to get out of this car". We were in concurrence on this. As we were heading out of Hall's doors, a gentleman by the name of Virgil greeted us and offered his assistance. After explaining our situation, Virgil immediately jumped into making things happen!! I smile as I type this review because Virgil was extremely welcoming, helpful, attentive, and funny to boot :). His used car manager, Brian, worked expeditiously to have our vehicle appraised, which we own) and provided us a fair, yet generous trade in price for the 626. Meantime Virgil busied himself procuring the car of my husbands dreams (a Camaro) from one of their other dealership!!! Thinking to myself these people work magic, as things fell into place seamlessly. :). We test drove the Cammy,which I've lovingly nicknamed the car already :) lol... Hahahehe! It is definitely a powerful driving experience to say the least!! We joked with Virgil that he impels a potential buyer to consider making a purchase only after being in his presence for a short period of time. Virgil and the entire staff were truly a joy to work with, including the service manager, Kamal! After all was said and done, the Hall team was able to fulfill my husbands dreams, Be conscientious of our financial needs, and provides us one of the best purchasing experiences that we've ever had!!! Okay okay, I'm over the moon right now so I'll wrap this up!! Thank you Hall Mazda Team for your service, dedication, and commitment to making real dreams come true!!! Until next time!!!! Signing off....ecstatic buyer!!!!! :) *all smiles*
Hall Mazda
I recently got a Mazda 3 from Hall Mazda in Virginia Beach. I am very happy with my purchase. I actually came in looking at a Mazda 2. I was looking for something economical, and the staff suggested that I upgrade to a Mazda 3 with the new Sky Active engine. Once we calculated the trade in value of my previous vehicle, the new car was right in my price range! and I could not be happier with it. I make 36 mpg average with both city and highway driving. That means that i still spend $40 to fill up a tank, but it lasts me two weeks instead of one! I am very happy that the staff recommended this upgrade. They also tried to find every way possible to save me money, and cater to all of my needs and wishes. I Love Hall Mazda!
Zoom Zoom
Virgil Ware was extremely informative as our Mazda Dealer. Thank you for one of the best experiences ever with buying a new car!
I have been a Mazda Owner for over 5 years and I am...
I have been a Mazda Owner for over 5 years and I am always pleased with the customer service and quality of service that I receive from the staff at Hall Mazda. I recently traded in my Mazda 6 for a Mazda CX9 with te help of Virgil Ware and Zack Byrd. Awesome Awesome Awesome Service!! One of my friends also purchased her car through Virgil Ware at Hall Mazda and his service was impeccable!! Thank yu Virgil and Staff at Hall Mazda for all you do!!
Our car buying experience at Hall Mazda was a pleasant...
Our car buying experience at Hall Mazda was a pleasant surprise. In fact, we've not been treated better in any dealership, ever! It was through the USAA Car Buying Service that we connected with Hall Mazda. And, now, looking back, it is so obvious why Hall Mazda is designated a USAA Certified Dealer. Robert Pena and Steve Schwartz were great - truly a pleasure to work with. All our questions and concerns were cheerfully and professionally addressed. And,though we didn't get the price down to our low (unrealistically low) target, we left content. We highly recommend Hall Mazda and Robert Pena and Steve Schwartz in particular. Good job gentlemen!The TillettsBeaufort, NC
I purchased a used vehicle from Hall Mazda and I was...
I purchased a used vehicle from Hall Mazda and I was extremely impressed with the service and vehicle. They understood what I wanted and found the perfect car for me in the price range I was looking for. Robert Pena and Zack Byrd worked together to get me in and out of the dealership without a lot of stress and pressure. I would absolutely recommend them as well as Hall Mazda to any of my friends, family and co-workers. Excellent Service!!!!!
Virgil was the salesman we met and from the beginning he...
Virgil was the salesman we met and from the beginning he made my wife and I feel comfortable. We spent a lot of time there and test drove 3 cars. We know everything we need to know because of him and he answered numerous questions. The sales manager was also helpful ,Zack Byrd. We are going to return and negotiate for a CX 9. I am actually looking forward to the experience.
I purchased a Mazda from this dealership altho with...
I purchased a Mazda from this dealership altho with hindsight I should have never signed for my car. I was told one price on the car and then was told another story of the price the date I went in to buy. I had originally gone to this dealership to inquire about a car. That day I was told my trade in value for my car would only be valid for seven days. Almost two weeks later my mother had gone to the dealership to try and haggle the price down for me since I live in another city yet wanted to buy my vehicle at Hall. The trade in was never mentioned when the sales manager Zac agreed to sell the car for $19,000. Two days later when I had agreed to come in to purchase the vehicle I was told the amount was $20,000 for the car. I mentioned it was supposed to be $19,000 then was told by Robert that my trade in brought it down to $19,000. I signed for the car even tho I was confused about the pricing since I hadn't been present with my mother when the $19,000 price was offered to her with a hand shake by Zac and with no mention of my trade in. I ended up contacting the gm of Hall two days later. He said he would call me back after consulting with Zac and Robert. He never called me back. Robert and Zac called my mother to discuss the pricing altho neither one contacted me. I was the one who purchased the car not my mother. I've decided to not have anything to do with this dealership now. This was my first time buying a car and I can say I definitely learned a lot from this experience and will never get taken again.
Courteous and professional staff. They provided a stress...
Courteous and professional staff. They provided a stress free environment with no pressure and made sure I was completely comfortable with my purchase. The staff made sure all my questions and concerns were answered and even provided a full tank of gas once my purchase was complete.
I received professional, experieinced, and courteous...
I received professional, experieinced, and courteous service from Madza auto service dept. I brought a 2010 Madza3 from the Madza dealership, Va. Bch, Va in April. Last week the display panel had a slight malfunction. I called the service dept., in which, I received prompt courteous response to bring my car in for service. When I took my car in to be serviced the reception was courteous, thier mannerism was professional, service was performed in a timely manner and completed with a smile. I am a satisfied customer.
Mr. Showell Sold me the car and he was very courteous,...
Mr. Showell Sold me the car and he was very courteous, knowledgeable of the car's capabilities. He was very friendly and personable. Mr. Copeland was very friendly and knowledgeable of the financing issues. I also dealt with Zack who was honest and worked hard at getting me done. These people and their personalities is why I give Mazda VB the highest rating possible.
I have visited the Dealership several times after the...
I have visited the Dealership several times after the purchase for routine maintenance. They are simply above all other dealers and maintenance shops. I would highly recommend your dealership to everyone. Mr Pena is simply your MVP!! Sometimes I think he owns the dealership with the attitude he has towards the customers. An absolute key to your successful business. I thank you for having him with your company and hope he stays there forever. Thank you for taking care of the military as well!!Michael
This is by far the best car buying experience our family...
This is by far the best car buying experience our family has ever had. No games, just straight up honest business. Ernest was a pleasure to work with - hard working and honest. I felt he was looking out for us during and after the sale. Zach searched the entire region to find our CX9 with just the right bells and whistles. We shopped several dealerships in a single day and I was thoroughly impressed with all the Hall dealerships we visited that day. Their showrooms were first class and their employees were knowledgable about the products and low pressure - no pouncing on you in the parking lot. It made shopping their dealerships a pleasure.
I highly recommend Hall Mazda! Like most people, I dread...
I highly recommend Hall Mazda! Like most people, I dread the car buying experience. Everyone I met was very friendly and put me at ease from the very start. My salesman Virgil was so helpful and patient through the whole experience. The sales manager exceeded my expectations as he searched the entire East Coast for my perfect car. When it was time to sign James in finance made it painless. So if you are considering a Mazda consider buying it from Hall Mazda.
My husband and I hav nothing but positive things to say...
My husband and I hav nothing but positive things to say about this dealership and my salesman Ernest. He promised me that he would take me out of my old vehicle and get me a newer one and he did just that! He was friendly, honest, and very down to earth. The original vehicle I selected didnt work for my budget but he didnt stop until he got me into a vehicle. Thank you so very much for keeping your word.
We worked with Virgil Ware at Hall Mazda and he could not...
We worked with Virgil Ware at Hall Mazda and he could not have been more professional. He introduced us to the Mazda 3 in 2005 and is the reason we purchased a Mazda and had it serviced at Hall Mazda. He is a fantastic representative of Hall Automotive. In this economic environment we had to have the best possible value and when the Mazda 3 coulod not fit our budget, Virgil worked overtime to connect us w/ the Hall Hyundai Team. He tried very hard to keep our business in the Hall operation. Unfortunately, another dealer offered a vehicle at a price Hall could not match and we were operating on a very strict budget. You can be certain we will always recommend Virgil Ware and the Hall automotive organization to our family and friends. If you are looking for a Mazda in Hampton Roads, or even if one is just on your radar, make the trip to Hall and ask for Virgil Ware. He is an invaluable resource and great person.
Virgil was very professional and caring. He worked hard...
Virgil was very professional and caring. He worked hard to make sure that I go the best deal possible to fit my budget seeing how I am a single parent who is currently enrolled in school. I walked away with a brand new car and w/a smile on my face. I would say that if you go the Hall Mazda to ask for Virgil because he is so helpful and wonderful. I have been to many dealerships and I have to say this by far the best dealership. I would recommend anyone to go there. This is my second car that I purchased from this dealership.
I was in and out of Hall Mazda in just under 3 hours. My...
I was in and out of Hall Mazda in just under 3 hours. My tank was full and the car was spotless when I drove off the lot. Steve in financing was also terrific. I highly recommend Hall Mazda.
Extremely well planned out sales experience. Virgil was...
Extremely well planned out sales experience. Virgil was an EXCELLENT and highly professional sales person, who provided an above average experience. The sales manager, Zach was a bit abrasive, and unfortunately left a bad taste in my mouth on my way out of the dealership saying something like, "You're wasting your time, or you'll have no chance..." great idea leaving a potential customer with negativity, SALE BUSTED.
Hall is by far the most professional car dealership I...
Hall is by far the most professional car dealership I have ever encountered. They gave me attentive service, no hassle pricing, and I bought my new car within one hour of arrival. They made me feel welcomed by having my name on the VIP board, a custom made name card for me with the car I wanted to test drive waiting in the shaded carport.I felt like the only customer they had. I had no intention of buying a car from Hall when I arrived, but changed my mind completely within a few minutes.Hall has mastered the art of selling cars!!! Thanks for the positive experience and professionalism.
Mr Maasry was superior in his knowledge and his kindness...
Mr Maasry was superior in his knowledge and his kindness as a service representative for Hall Mazda.He took action in his handling of my situation and did it in a professional manner as well as being kind and very polite while handling other customers at the same time Frank Saunders
My husband and I went to this dealership today to...
My husband and I went to this dealership today to purchase a vehicle and left with a wonderful brand new car. Ernest our dealer did an outstanding job on showing us what our options were, he was also very courteous and polite and so was the rest of the staff. This was the best car buying experience we've had. I would definetly recommend this dealership to my friends and family.
I had an overall great experience with them! They were...
I had an overall great experience with them! They were really helpful in finding me the kind of car I wanted and helping me get a loan! I will be telling all of my friends where I got my car!
The service of buying my new car was the way that it is...
The service of buying my new car was the way that it is supposed to be. Ernest was a very nice guy to work with during a sell at Hall Mazda. I would reccomend people if they want to buy a car from a Mazda dealership I will tell them to go to Hall Mazda, and make a deal with Ernest.
Overall, everyone is great to work with at this...
Overall, everyone is great to work with at this dealership. Marino and Calvin are pleasant and professional to work with, and for this reason I have returned to the dealership. Unfortunately, if I had to work with Zach B. I would locate another dealership to conduct business. Zach has a tendency to speak in a demeaning way to the consumer and in a sales oriented business this is definitely working against the company's long-term objectives for growth. It's just great to know I can still do business at the dealership and not work with him.
My husband and I were looking to purchase and went...
My husband and I were looking to purchase and went looking around at different dealerships. Our last stop was at Hall Mazda on a Sunday afternoon. We remembered buying a car from there 7yrs prior to making this purchase. We never forgot Ernest Bridgette and was glad to have seen him again on yesterday. He remembered us when we walked in which was wonderful and made us feel like family he hadn't seen in awhile.We asked to see a CX-9 in my favorite color silver, Ernest made us feel so comfortable and was so knowlegeable about the CX-9 Touring. We did make the puchase and everything went smoothly and it was a very pleasant experience. The manager Calvin was awesome, Steve in finance awesome & Ernest AWESOME. Ernest took out the time to show us how to sync my cell phone to the bluetooth system in the vehicle. He probably was ready to go home but never showed that to us. By the time we actually left the dealership it was 6p & the building was locked up and everyone went home. I appreciated the fact that Ernest stayed back with us ttake out so much time to help us set up cell phones etc... Knowing they closed at5p on a Sunday. We would definitely buy another car in the future from Hall Mazda & hope we will be seeing Ernest for many years to come. His personalty is extraordinary and we love doing business with him again. The entire staff we dealt with made us truly feel like family.
These guys are clowns, I wanted to buy a Mazda 3 so I...
These guys are clowns, I wanted to buy a Mazda 3 so I figured why not go to the local Mazda Dealership and give it a try. First off you get rushed at the door the salesmen sit outside like sharks. Robert seemed nice and took me for a test drive. I loved the 3 so I wanted to buy. I then met the sales manager Zach Byrd who was okay ( A bit ugly) but that is neither here nor there. They kept tiring to me to finance the car when I told them My father would be there shortly with a check. Zach then told me to stop wasting time and either to hurry up with buying the car or to go home because he had an event after work. Robert kept pressuring me into tiring to agreeing to do the paper work so we could all go home. My father was 15 min away and Zach said thanks for ruining my night go home and don;t come back.I wont I got a much better deal from Pearson in Richmond Thanks for wasting my time Hall MazdaKate Bizwell
Overall pleasant Car buying experience. I am admittedly...
Overall pleasant Car buying experience. I am admittedly not the easiest customer to satisfy, so the staff was in my opinion, outstanding. They explained every step in the process, got me a great rate and gave a tour of the dealership. John and Sandie Fontana
I had used Hall Mazda previously for service for my 2006...
I had used Hall Mazda previously for service for my 2006 Mazda5 and was always very pleased with the way I was treated and the work performed. I would not have considered going anywhere else once I had decided to purchase a new vehicle after my beloved Mazda5 was totaled in an accident. Virgil was the perfect salesperson for me, enthusiastic and informative without being pushy at all and very helpful. They were able to get me in the exact vehicle that I wanted within my budget, I couldn't possibly be happier. They made an incredibly stressful situation into an exciting one, I'm so glad I decided to go there and I would reccommend both their sales and service to anyone.
I WENT TO HALL MAZDA TO MEET WITH A SALESMAN I HAD BEEN...
I WENT TO HALL MAZDA TO MEET WITH A SALESMAN I HAD BEEN WORKING WITH ON THE PHONE. AS I WAS WALKING TOWARD THE DOOR, I WAS GREETED BY THE NICEST MOST FRIENDLY MAN WHO INFORMED ME THAT MY SALESMAN WASN'T IN THAT DAY AND HE WOULD BE HAPPY TO HELP ME. FROM THE MINUTE WE GOT STARTED IN MY SEARCH FOR A NEW CAR, I KNEW I WAS IN GREAT HANDS. WORKING WITH ERNEST BRIDGETTE WAS BY FAR THE BEST EXPERIENCE I HAD HAD IN MY LONG QUEST FOR A GREAT USED CAR THAT MET MY NEEDS. HE LISTENED TO EVERYTHING I WANTED AND QUICKLY SHOWED ME A FEW OF MY BEST CHOICES. I WAS ABLE TO TEST DRIVE A GREAT CAR ON MY OWN TO PICK UP MY DAUGHTER FROM SCHOOL AND WHEN I BROUGHT HER BACK ERNEST MADE HER FEEL SO SPECIAL. HE TOOK EXTRA TIME TO GO GET HER A DRINK AND SNACKS AND GET TO KNOW HER AS WELL. WE ALL HAD A GREAT TIME TALKING AND LAUGHING WHILE FINALIZING MY PURCHASE. I GOT AN AMAZING DEAL ON A CAR THAT I LOVE. ERNEST REALLY WORKED HARD FOR ME TO GET ME EXACTLY WHAT I NEEDED INSTEAD OF SEEMING MORE INTERESTED IN HIS OWN NEEDS LIKE SO MANY OTHER SALES PEOPLE I HAD WORKED WITH. HE REALLY WENT ABOVE AND BEYOND FROM THE VERY MINUTE WE STARTED WORKING TOGETHER. HE HAS SINCE FOLLOWED UP WITH SEVERAL PHONE CALLS TO MAKE SURE EVERYTHING WAS GOOD WITH THE CAR, AND NEVER FAILS TO ASK ABOUT MY DAUGHTER. I AM SO HAPPY WITH MY EXPERIENCE AT HALL MAZDA AND ESPECIALLY WITH ERNEST. THE PERSONAL TOUCH MADE ALL THE DIFFERENCE IN THE WORLD AND I WOULD DEFINATELY RETURN THERE TO PURCHASE MY NEXT CAR. THE ENTIRE STAFF I CAME IN CONTACT WITH WERE TOP NOTCH! THANK YOU SO MUCH TO ALL OF THE STAFF FOR MAKING EVERYTHING SO EASY! GO TO HALL MAZDA AND SEE ERNEST! CRIS LEARY, VIRGINIA BEACH
Customer service is number one! Very informative about...
Customer service is number one! Very informative about the sale and also about the product.Great little extras thrown in as part of the deal
Liked them very much. We did have to sit through the...
Liked them very much. We did have to sit through the extended warranty and extras pitch but they did not pressure us at all. It was very refreshing! They have a well organized staff and even took us over to meet the service department. We highly recommend them.
Had a wonderful experience with Ernest. He was down to...
Had a wonderful experience with Ernest. He was down to earth, felt like me and my husband were not only valued as customers but as people too. He worked with us to provide us with the car and deal we needed to make us happy. Very knowledgable, approachable. Overall he was a good salesman. Another salesman during the day of our actual purchase took us for a test drive because Ernest was helping some other customers. That test drive of the Mazda 6, was one of the best we ever had not only allowed us to just drive the car but put emphasis on the cars overall performance features. Which made the Mazda 6 a must have car for us, on a previous visit we were considering a Mazda 3, however that test drive sold us the car. The whole car buying experience can be a stressful process, but all the people we encountered during the process made it fun, and productive. We left the dealership in our new car, feeling like we brought from a dealership we can trust.Thanks Everyone, The Gangadeens
The Service Department at this dealership has great...
The Service Department at this dealership has great customer relations skills! They introduced themselves when I came in with my (towed in) car, made sure I was aware of everything that was happening/going to happen with my car, and immediately put me at ease (having car trouble can be so stressful, right?).They explained what they would do, arranged for me to have a rental car while mine was being diagnosed. My car arrived after 4pm yessterday... they started on it first thing today. They stayed in touch with me about the progress, the cost, and the timeframe to completion. While they had the car they also performed a "multi-point" inspection, which I understand is standard procedure, and informed me of maintenance items I needed to be aware of and that were coming up. There was no pressure or sales pitch to have the work done and they were up-front about the costs if I did choose to. Some people would suggest they were shopping for more work. I view it as good customer service; they know much more about the car than I do and see it in ways I never do. And I know first-hand that taking care of a car makes the car last much longer and with fewer problems.One suggestion was a front-end alignment. When I thought about it I realized that for some time I had noticed the car "pulling" and they saw it in the tire wear, so I said YES... on the way home, the car handled much better and they were right to let me know about it.In addition, the repair/original problem was covered under my extended warranty, and they checked and verified what was covered, the deductible, etc. and told me almost to the penny what my cost would be.All in all, I would say that my service experience at Hall Mazda was surprisingly pleasant, and I would definitely recommend them to someone looking for Mazda service.
My husband and I made a spontaneous trip to Mazda to...
My husband and I made a spontaneous trip to Mazda to simply take a look at the Mazda 3. We had just recently leased another vehicle 7 months ago and getting out of the lease would be a difficult situation to get out of. We were greeted by Ernest and he took us in to have a seat and asked us how he can help us today, but before we did anything- he asked us if we were thirsty which was very kind on his end. After listening to us, and after a few conversations later, my husband test drove the car and of course he fell in love. He gave us an awesome deal considering our lease had a negative equity and at the end, the price for everything turned out at our budget which worked well on our end. I didnt feel pressured at all into buying the vehicle and that feeling a lot of people typically get whenever they go to a dealership. Along with Ernest being an awesome salesman, we had also worked with Steve who went over and beyond to what I had expected. He really wanted to help us out and not just get a "deal" from us and I really appreciate the kindness and integrity of this dealership and its staff. I would highly recommend this dealership to friends and family and would definitely do business with them again in the future.
Most of my dealership experiences have not been nothing...
Most of my dealership experiences have not been nothing to brag about ,they seem to call you nonstop to get you in the door and try to sell you something that you either can't afford or really dont like. So I walked into Mazda expecting the same thing boy was I wrong, after being greeted by Ernest I was told to take a look around and I could test drive what ever i wanted. Once he saw that i was stuck on the decision between the mazda 3 and the mazda 6 he gave me the opprotunity to tell him my likes and dislikes about both then after taking the mazda 6 for my own test drive down the interstate and giving it my own raod test i was impressed with the handleing, factory stereo system, and above all else that luxury look with wood grain interior. Upon returning to the dealship Ernest worked out a deal so sweet I could not say no. My experience was excellent the only thing they could upgrade is their car color selection on all cars on the lot but i was very lucky to get the only black cherry car on the lot. I would recomend mazda to anyone with out hesitation the staff in finacing is a beast when it comes to monthly payments,with the rising prices of fuel my new car will have me in the postion to fill up once a week and ride off in the sunset!
Our experience was very positive. Mr. Pena and the other...
Our experience was very positive. Mr. Pena and the other staff were very courteous and friendly and made our time there quite pleasant. The process was quick and easy and although I ( the wife) was stressed at the time of the transaction, we never felt pressured to buy the car. The terms and options for buying the car were very clearly explained and easy to understand. Overall, we were happy with the purchase and look forward to forming a great relationship with the staff in the future.Terry and Sherrill Baum
My car had failed an inspection and a friend told me that...
My car had failed an inspection and a friend told me that Mr Bridgette had given him an excellent deal on a previously owned auto several years ago. I was impressed with his knowledge of automobiles as well as his professionalism and the overall dealership. He ensured that the vehicle and I were the right fit for each other in terms of size, fuel rating and price. I'll be a repeat customer of his.
The customer service at this Mazda was exceptional! Like...
The customer service at this Mazda was exceptional! Like nothing I have ever experienced at any another dealership before. My dealer took the time to show me how everything worked in my new car. All the staff there were very friendly even with the kids they gave them balloons and snacks and that was great. I tend to believe sales men of anything are shady dishonest people, but that was not the feeling I got from Mr. Bridgett. I appreciate everything they did for me and my family. We went back to get the car serviced and my daughter wanted to stay and watch cartoons And get a Snack. They treat you like family there and I'm pleased to say I recommend hall Mazda. I will likely trade the car in soon because it is too small Mazda doesn't seem to believe in roomy vehicles, and I also just saw online i could have gotten a student discount so be sure to mention those type of discounts to your customers Hall, but overall my experience here was like no other.
My car had crapped out on me and as a college student I...
My car had crapped out on me and as a college student I need to get to class and my job. I needed a car quick.. One that was fit for me, had great gas mileage, would be reliable and affordable. My mom has already been helped by Zach with her car a year ago so we decided to go to Hall Mazda. Zach and Ernest were very friendly, outgoing, and helpful! I left that day a very happy customer! Thanks!
Once again the great staff at Hall has proven their...
Once again the great staff at Hall has proven their selves by making our purchase a positive car buying experience. This is 3rd vehicle we have purchased from Hall and as always a great no pressure experience as compared to other dealerships. Our salesman Virgil was completely knowledgeable and familiar of the Mazda product he was selling. What a change from some of the other dealerships we experienced during our comparing process leading up to the purchase. Kudos to the Hall team for continuing to maintain an environment for a positive buying experience.
A truly professional team. The effort to ensure customer...
A truly professional team. The effort to ensure customer satisfaction is unparalleled. I just left with my second new Mazda from Hall and I can say I will be back. Great service department (scheduled an appointment for the CX-9 while in the middle of buying a Mazda 3). No pressure sales and a salesman that honestly listened to what I needed ensured an overall great buying experience for me and my family (my daughter was especially happy). Quality vehicles and genuinely concerned staff. Thanks again Virgil and all the Hall Mazda team.
We found a used car onlin which we were interested in. ...
We found a used car onlin which we were interested in.Quick and easy phone call, very helpful and we set up a time to come in and tes drive.The vehicle was ready when we got there and we were welcomed nicely by everybody and felt comfotable. All our questions were answered and overall, everybody was helpful and informativ. We got information about the preowner and the history of the car and the overall condition and the certified warranty Hall Mazda offerd with that car. So we felt really comfortable buying our car at Hall Mazda. The sale process was quick and easy and not even 2 hours after starting the paperwork, we left the dealership with our new car at a great price and happy!Overall, everybody working there was friendly and helpful. We had our little son with us and we felt comfortable at all time! Very kidsfriendly and that made the process of testdriving,waiting, processing the sale and getting paperwork ready easy and comforable for us.This was my first cardeal in the US and i looked at many othe places before but never felt like it was the perfect car at the perfect price with th perfect dealership. At Hall MAzda, it was.
The salseman and manager were very helpful. Their prices...
The salseman and manager were very helpful. Their prices were very straight forward. I even went back the next day because I couldn't find my second row cup holders and I had three people figuring out how to get them out. I would highly recommend going to check them out.
Overall my experience at this dealership was very...
Overall my experience at this dealership was very pleasant.I was greeted as soon as i walked in the door and was offered a beverage and snack to munch on. The workers were all friendly and professional and it was a comfortable environment to be in. I especially enjoyed the cleanliness of the facility. All matters were handled in a sufficient amount of time; i didnt have to sit around and wait for help with anything or for the reps to gather their required information from me. All aspects of my new car were clearly explained to me in detail leaving me with no questions about how to operate or use anything in my vehicle. Prices were reasonable although i think that the price of my car could have come down a little bit more. Before i left i had appointments already scheduled for my 1st oil change and got my insurance, registration and tags without having to worry about taking care of it later. I would recommend this HALL MAZDA to my friends and i look forward to continuing businees with them.
Initially walking into this dealership I spoke with...
Initially walking into this dealership I spoke with Ernest and he was very enthusiastic and has a fun personality. He can relate with the customers as well as entertain and provide valuable information whenever any question is asked. Ernest did everything asked of him from a customer stand point and even went out of his way to assist me in all of my needs. Zack always seemed as though he was bending over backwards to get me the best deal possible. Along with Ernest any question I had Zack and even Steve were able to answer and were very professional in dealing with my needs as a customer. Steve was also very helpful when anything came up he was great at explaining everything I needed to know when it came to the finance aspect of purchasing the new vehicle. Overall the team I was dealing with was very helpful respectful and the courtesy was very appreciated and I will recommend anyone I know to this dealership.
This most recent visit was for a follow up repair to fix...
This most recent visit was for a follow up repair to fix a poorly executed repair by a different dealership. Michael was patient and compassionate as he listed through the problems I was having and worked hard to both get me a correct fix but even, in the end, get me a used part over $100 cheaper than purchasing through the Mazda system.
Every employee I have encountered at Hall Mazda was...
Every employee I have encountered at Hall Mazda was always courteous and advised me in a way that I understood. At no time with any vehicle that I have had serviced there, from my Mazda RX-8 to my Ford F-150, have I felt that I was being misled. All of the employees I have worked with (to include a few mechanics) were always eager to SHOW me my problem, not just tell me what it was. They also described in detail what may have caused it, what they would do to fix it, and what I can do to prevent it from happening again. They don't fill you full of technical "mumbo-jumbo" and they get straight to the point. Though nobody likes to pay dealer prices for things, Hall Mazda has definitely kept their prices low and competitive and I will continue to take my vehicles to them and recommend this dealer to anybody for any reason.
What a pleasant experience! Ernest Bridgette was a great...
What a pleasant experience! Ernest Bridgette was a great sales consultant and the service was great! I woulde definitely recommend this dealership for new and used purchases! I didn't feel pressured to buy the car and I was given several options for financing. Overall, was a great experience.
Very understanding and patient internet rep that was not...
Very understanding and patient internet rep that was not pushy and understood my time was just as important and valuable as his. Robert Pena is an exceptional sales rep and made the time to meet me outside the dealer to explain some of the car's features to my daughter. This is the my 3rd Mazda overall and second from this Mazda store.Very satisified in all aspects except price (it would just be plain un-American to say I was completely satisified with the price). LOL. Have a great day and thanks!!
Excellent customer service. Friendly and resourceful....
Excellent customer service. Friendly and resourceful. Worked out a deal that fit my family's budget. Would do business there again. Manager and sales staff very friendly and knowledgeable.Class A team. Satisfied with our MAZDA3. Would recommend Virgil Ware.
My mom and I have now purchased three cars through Hall...
My mom and I have now purchased three cars through Hall Mazda and each experience has been more than excellent. The employees at Hall Mazda go above and beyond to satisfy the customer. My mom recently purchased a pre-owned RX-8 through and Ernest Bridgette and he was a true professional. Ernest and Calvin Smith were helping me with my 2011 Mazda 3 5dr. Ernest knew I was coming home from college for the weekend so he contacted me personally and informed me about the 0 percent interest deal going on for the month of March, and he wanted to me to stop in so he could list out a few options for me to think about. Ernest and Calvin did a great job getting me the best deal they could on my new car, and as a soon to be college grad on a tight budget that means a lot. I would encourage anyone in the market for a new car to visit Hall Mazda in Virginia Beach, and pay Ernest and Calvin a visit.Sincerely,Josh Streuli
My wife and I just bought our first new car from Hall...
My wife and I just bought our first new car from Hall Mazda. Our salesperson, Earnest Bridgette, went above and beyond to help us. The service was excellent and we love our new car. The experience of buying my first new car was great and I plan on going back to Hall Mazda for my next purchase. I highly recommend anyone looking for a new car to go to Hall Mazda and ask for Earnest. I just want to say thanks to everyone there for their help.
This was my first new car buying experience. After...
This was my first new car buying experience. After visiting a few local dealerships I was most impressed with this Mazda dealership. I spoke with Virgil Ware and test drove a couple different cars. Mr. Ware wasn't pushy at all and listened to everything I wanted and found the perfect car for me. I appreciated that their show room wasn't full of stupid little sales gimicks and games like some others are. Hopefully when I'm ready for my next car they'll still be there.
I just bought my second car from Robert at Hall Mazda,...
I just bought my second car from Robert at Hall Mazda, Virginia Beach.I think just that line says it all, if your car buying experience is good enough to bring you back for a second purchase then they're clearing doing it right.I didn't feel any pressure to buy, and can say 100% that my next vehicle purchase will be here. It really is a great feeling to not just think of a salesman as the person who sold you your car, but the person you know you can go back to for your next car. I highly recommend that anybody in the market for any vehicle that is sold by Hall Automotive come and talk to Robert Pena before they go anywhere else.
I have purchased two (2) cars from Hall Mazda (2007 and...
I have purchased two (2) cars from Hall Mazda (2007 and 2011), and both experiences have been wonderful. The most recent purchase was an incredible testament to the mission of Hall Mazda. I came in looking to replace my 2005 Mazda3, which I totaled a week prior, and was met at the door by Mr. Robert Pena. He was extremely helpful in searching through all of the used vehicles in the Hall inventory, and he let me test drive a new Mazda3 to all of the Hall dealerships in search of the perfect car for my wants and needs. After much looking and pleasant discussion, I left the dealership to pursue other options. I purchased from another dealership a couple of days later and took my vehicle to Hall to get it checked out (a risky move). To my surprise the staff of the Hall Mazda was extremely understanding and very nice about the fact that I bought from another dealership. I spoke with Mike Powers about the car and he retrieved a CARFAX on my new vehicle for me, free of charge. We found significant differences in what the dealer told me and what the CARFAX said. I returned the vehicle that day and went straight back to Hall, where I purchased a used 2009 Mazda3 sedan. After I drove it for two days, I came back to take advantage of the Hall "No Strings" guarantee. The staff was very friendly again, even joking back and forth with me. Robert helped me again and put me in the 2011 Mazda3 s GT that I had decided on. The staff was amazing through the whole process and worked creatively to get me some extra money toward my purchase. I have recommended Hall Mazda and Robert Pena to two of my friends, and I anticipate a long, continued relationship with this fine dealership, and more importantly, these fine people.Kudos to you for making my car-buying experience truly enjoyable!-James
The service was great, and the people were very friendly....
The service was great, and the people were very friendly. We were very pleased with how they took care of us while we went through the process of purchasing a vehicle. I highly recommend this dealership and Mr. Bridgette to anyone who is thinking of buying a car.
I didn't end up buying a car from this dealership because...
I didn't end up buying a car from this dealership because when it came right down to it I found another dealership that had a better price. However, I wanted to rate this dealership because I think it's warranted. We test drove a car from Hall Mazda on two occasions and Virgil Ware was the salesman that assisted us both times. Virgil is very much a professional. He answered all of our questions and told everything we needed to know about the Mazda 3. He's the salesman that sold us on the car. And Virgil not the normal pushy salesman which was greatly appreciated from this end. Virgil followed up with us on several occasions to see if there was anything he could do to help us out with our potential purchase. As a matter of fact, the entire dealership made us feel very comfortable. I would have bought from Hall had we been able to get the price we got elsewhere. Unfortunately for Hall they didn't get credit for the sale but it was this dealership and with Mr. Ware that actually made the sale. Hall turns what most of us perceive as a miserable experience into a pleasant one. I only wish we could have been able to do business.
They must have been good because we bought 2 cars! Thank...
They must have been good because we bought 2 cars! Thank you Robert and Zack. Did my research online and came in to test drive and possibly buy a CX-9. Bought the CX-9 and a Mazda 3 as well. They were helpful, personable, price was fair. Overall a positive experience.
Just bought my second car from Hall Mazda. Have had...
Just bought my second car from Hall Mazda. Have had first one for almost 5 years. Both buying experiences great. Service department is clean, friendly and competent. Staff of whole dealership friendly, buying environment fairly low pressure. Will be back in for next car to join my MX5 and Mazda 2, perhaps a Mazda 3 to replace the wife's Subaru.
Seems to be a good place to buy a car. Robert does have...
Seems to be a good place to buy a car. Robert does have your interest at heart and will work hard to get what you want....However, Robert seems to like the ladies more and tends to cater to them easier....just kidding, he's a great person who works hard for you.
This was a great experience for me. Robert Pena knew...
This was a great experience for me. Robert Pena knew what I was looking for, contacted me every few months to check in to see if he could still help me out. When my car arrived, I was the first to know. Because I had just had some surgery, he drove the car to my house with all the information (CarFax)and let me test drive it. After I purchased the car he picked me up at my house and brought me to the dealership to get my new car! Everyone was professional. Excellentt Customer Satisfaction & Service!! Thank you!! - Valerie
WOW! I had the BEST experience at Hall Mazda. Very...
WOW! I had the BEST experience at Hall Mazda. Very professional and friendly. They were very understanding about what I was looking for and the amount of the monthly payment I could afford. I will definately recommend Hall Mazda to all my friend and family. Thank you!
This was the first time that I purchased a brand new car....
This was the first time that I purchased a brand new car. It was a wonderful experience. The entire staff at Hall Mazda was extremely helpful and friendly. I was dreading the lengthy paperwork, however they made sure my time there was well spent.
This was the best car dealer experience I've ever had....
This was the best car dealer experience I've ever had. Jonathan was accommodating all day and stayed with me throughout the entire test driving, negotiating and purchasing process. He allowed me to test drive three different cars in order to see which would best suit my family's needs. Jonathan was also friendly and warm, with a sincereness that you rarely find in dealerships nowadays. Zack was also helpful in my purchasing experience. He sold the car to me at invoice price, and hit the mark pretty close when it came to creating a payment that stayed within my monthly budget. My only qualm about that though is that (after researching on Edmunds), I could've gotten the vehicle for about $1300 cheaper since it is the last model before the new body style (which is debuting in 2012) is to come out. But Zack did significantly reduce the price of the luggage rack, which I appreciated. Steve was helpful in the financing side of the deal by finding me the best rate possible. Overall, I would recommend Hall Mazda to anyone looking for their next vehicle. My cousin bought a vehicle at the same dealership within days of us purchasing ours, so I think we've all gotten a pretty great deal out of it - her, the dealership, and I.
After having a horrible experience at another local Mazda...
After having a horrible experience at another local Mazda dealership, I came to Hall Mazda for service on my 2002 Miata. My issue was not an easy or apparent fix, and Chip spent lots of time with my car, to figure out my issue. He seemed very knowledgeable with what he was doing and it made me feel confident that he would be able to fix my car. Bruce, my service writer, kept me updated at all times on the progress of the car and all the steps that were being taken to repair it. I am very happy with the entire process, they were friendly and very helpful and I really appreciated the fact that they kept me updated on the repairs. I would highly recommend them to anyone for Mazda service!
To be concise, this is a GREAT place to buy a vehicle. My...
To be concise, this is a GREAT place to buy a vehicle. My husband and I just got married - and starting out can be hard. We needed a new car, and wanted to do a trade in for something safer. I have had my eye on the Mazda CX-7 for a while now and I have been turned down by other dealers several times with no attempt at helping me out. So we walked into Mazda, and were immediately greeted by John - who after working with him I can say he is an all around great guy and of course an amazing salesman. All in all, I didnt think I would get what I wanted - if anything at all - but by the end of that same day I walked out of there with a safe, dependable vehicle, a surviving bank account, a happy husband and a smile on my face. Everyone at that institution WILL go the distance to help you out. It is nice to see that selflessness, respect, understanding, honesty and consideration has found its way back into the automotive world. Many dealerships could learn a thing out two from Hall - As for my family, we will no longer be dealing with anyone else. ;o) THANKS SO MUCH HALL MAZDA VA BEACH!
I'm a long time repeat customer and have bee pondering...
I'm a long time repeat customer and have bee pondering the purchase of a new car for several months. I have had regular communication with Virgil Ware during this time. Sunday 9/5 my check engine light came on and I panicked because I was due to drive out of town on a business trip. I felt I had to rent a car for my trip then decided if I could purchase a car in a matter of hours I would not need to rent a car. The problem was I had prep work to do for my trip and did not have time to go to the dealership. I called Virgil who was out of the office so I was referred to Mike. Mike was very helpful, guided to the website to begin the process and assured me Virgil would get credit for the sale. I spoke with Mike a couple of times via phone and when Virgil came in he called, confirmed the data I'd provided Mike and asked a few more questions. Within 20 minutes Virgil was telling me to come to the dealership. Upon arrival Calvin Smith assessed my trade in (a 2000 Mazda with over 200,000 miles) while Calvin assessed Virgil took me for a test drive. Upon return to the dealership, Calvin was still working on financing and addition of features I wanted in the car. Zack Byrd stepped in to complete the final paperwork, offer the extended warranty etc. This was truly a team effort. Mike, Virgil, Calvin and Zack were all the epitome of professionalism. They understood my time crunch and made sure it all happened. I was majorly stressed out but they relaxed me, assured me, used humor to calm me and got the job done. This purchase makes the 5th Mazda I've purchased from this dealership, I trust them both sales and service, which is why when I found myself in a tight crunch at the 11th hour, I did not hesitate to contact Hall Mazda (known as Mega Mazda when I first started dealing with them) with the confidence that if anything could be done to solve my dilemma, they were the dealership to do it.
After my old car was totaled in an accident, my husband...
After my old car was totaled in an accident, my husband and I found ourselves at Hall Mazda to look at the 2010 Mazda3. We were promptly greeted by Robert Pena who offered us a test drive. While I loved the car, we hadn't received any money from the insurance company yet so we were not ready to buy. Robert didn't pressure us at all, gave us his card and a brochure, and told us to give him a call when we were ready. About a week later, we received our check and went back to buy the car. The color/model combination I wanted had been sold during the week, but they were able to get one from another local dealer. I didn't leave that day empty-handed; Robert put me in a black Mazda3 for a few days while I waited for my blue one to come in. Everyone at the dealership was very pleasant and friendly -- no pushy salesmen here. Overall my entire experience at Hall Mazda has been a pleasant one. I am extremely pleased with my purchase. I will definitely recommend Hall Mazda to everyone I know, and I look forward to dealing with them in the future.
I didn't buy from this dealership, but I had a lovely...
I didn't buy from this dealership, but I had a lovely experience there. Everyone that I came into contact with there was friendly and helpful. I did not feel pressured to make a decision or buy while I was there...the product spoke for itself, and the Mazda incentives were all laid out for me to review. My salesman was very pleasant, and very knowledgeable all around. Everyone worked together in a timely fashion to have me out for a test drive, inform me about the price, and lay out the financing options.
Excellent customer service by all employees involved. ...
Excellent customer service by all employees involved. Never had to wait for someone to come to our assistance upon the initial visit to the dealership. I received a follow up phone call after the initial visit that was not too forward just asking if there were any other questions that I needed answering or if I would like to drive the vehicle overnight.
We bought 2 vehicles from this dealership within the last...
We bought 2 vehicles from this dealership within the last week. This was the absolute best car-buying experience my wife and I have ever encountered (and we have done this many times over the years). Virgil and Zack really went out of their way to make sure the vehicles and the financing were right for us. They were very friendly and knowledgeable about the products and the financing options available. Virgil stayed way after closing hours to explain all the features of the vehicles. He set up the Blue-tooth pairing, the satellite radio and the navigation systems for both of us and showed us how to use them in detail. Steve, the business and finance manager, was very pleasant and helpful in explaining the terms of the contracts. Zack and Virgil were also both very pleasant and patient in answering all of our questions. We never felt any pressure to do anything we were uncomfortable with. We both feel we were treated very well, and we are both extremely happy with the vehicles we purchased and with our overall experience there.
My husband and i went to Hall Mazda in search of our very...
My husband and i went to Hall Mazda in search of our very first new car. When we first entered Hall Mazda we were greeted by Johnathan! He was very polite. We sat down and talked to him about what kind of vehicle we wanted. He took us outside for a test drive, and it was amazing! We fell in love with the 2010 Mazda CX-7 only thing is they did not have the color i was looking for. But thank God for Johnathan and Steve, they immediately started calling other dealers and found the color and model we were looking for. I was very picky with what i wanted in our new vehicle, i wanted leather seats and a DVD entertainment system for my 18 month old daughter, the vehicle that was on its way from North Carolina did not have leather seats or DVD, but John got his crew and was able to make the change for us. We were even able to pick out what leather color i wanted for the inside. I was so amazed, we didn't feel pressured at all. Our experience at hall Mazda was incredible! The entire team was amazing! I will definitely be sending lots of our friends there!! Thanks Guys!
I went to Hall Mazda in search of a dependable second...
I went to Hall Mazda in search of a dependable second vehicle, when I pulled on the lot, I was greeted by Virgil as I got out of my car, he was very polite, as I explained my needs to him as if he was already scoping in his mind the perfect vehicle for me. We went in and sat down for a few minutes, than he told me to come do a test drive in my new vehicle. I liked it, but I was looking for a vechicle with a third row seat. Once we got back to the lot, I experessed to him that I really wanted a vehicle with a third row seat, so we got back into the vehicle and he drove me to each of Hall's car lots to see if I saw anything that I liked better. Never did he seem to be frustrated, or in a rush for me to just choose something so that he could get to the next customer. I thank God for him and his expertise, because I ended up with the first vehicle he chose for me, and I love it. Patience is number one when working with the public, and at Hall Mazda, I experienced just that!!! I give praise to the entire team, because they even worked hard to keep my payments where I needed them to be while giving me the most for my money. I pray that God will send an overflow of customers to their business.Minister Jackie Walker
Well since you asked for elaborated reasons as to why the...
Well since you asked for elaborated reasons as to why the marks were given. Phil Gorman sold us our first brand spankin new car in 1985. Ever since that first encounter, Phil was our guy. Mazda vehicles are and will continue to be a very low risk product. Match the two together and you have a Team to trust. As for the staff under Phil Gorman...each are very dedicated to the customer and have a full product knowledge and even have a story or two.They show this with ease, their Outstanding Quality of Customer Satisfaction. Might sound corney but they do Phil and Mazda proud. Did I mention that we have trusted Phil since 1985. Sure I did. Shame we can't afford more then two vehicles or we would be up there again putting them through their smooth paces...Guess this has taught you to ask me to elaborate. As Phil said to me,"THANKS TO BOTH OF YOU FOR BEING SUCH LOYAL CUSTOMERS OVER THE YEARS.WEVE COME A LONG WAY".Once again our warmest thanks to Phil Gorman, Zack Byrd and our Sales Consultant, Robert Pena. Go see Robert and start your Mazda Tradition today.R/ Don and Pat Davidsonof Virginia Beach
Mr. Robert Pena was very honest and did not blow smoke up...
Mr. Robert Pena was very honest and did not blow smoke up my ass. It was very refreshing and convinced me to purchase the car with no hassle. It was very refreshing for the first time in over 2o years buying a car. I will refer him to all looking to purchase a vehicle. Thanks!Mack
I really was not looking to purchase another car until...
I really was not looking to purchase another car until the end of September late November .But I heard that Hall Mazda was having a Miata Club show there at there dealership so I decided just to go and have a look.I did see into buying a new one but really it was not in my price range and they didnt have a pre owned car that had what I wanted, as I wanted a stick shift and they didnt have one at that time .I really did spend a while there John trying to help me find a car that would suit my financial requirements also my personal ones too.After nearly 3 weeks of contact John called me up telling me that they had a car there and that I would want to take home when I saw it.Well when I did see it I knew it was my car and that baby would be coming home with me, Zack set me up with my financial side and got me all done before I got there so it would be less time for me to spend at the dealership.Overhaul experience , give it a ten for the service and the dealership. I got my car
I purchased a 2010 Miata MX5 on 7/23/10. Wonderful price,...
I purchased a 2010 Miata MX5 on 7/23/10. Wonderful price, wonderful staff, and a very pressure-less experience. Found the car I wanted on Hall web site with all necessary vehicle information. Negotiated fair and final price of car in a single day via numerous Hall Miata Internet/e-mails with Mike Powers (Business Development Manager). Mike was fair, pleasant, professional, honest, and very low key. Top notch! Met Mike later at the Dealership to complete paperwork and pick up my new Miata (I am a proud owner of a 1994 Miata). Robert Pena (Sales Consultant) patiently and professionally "walked" me through all operational aspects on my beautiful Miata, established all necessary "set-ups" and completed all paperwork except loan application quickly and efficiently. I came in with a preapproved loan check with the lowest APR I could find, which I was very satisfied with. George Kelly, Business Manager, quickly identified and gained approval for an even lower APR. George quickly and professionally reviewed 12 various avalable "add-ons" and services and finalized the loan and and other paperwork. Calvin Smith (General Sales Manager) introduced himself and caringly inquired if a had any questions and how was my experience with Hall Miata. By the time I arrived home, several "thank-you" staff e-mails were in my in-box. Quite simply, this was THE most honest, fair, professional, pressure-less, and pleasant car buying experience I have every experienced. No wonder I have been their very satisfied customer for 16 years and Hall Miata will continue to be my only choice for service, parts, and vehicle purchase.
I pulled into this dealership to check out a CX-9 and was...
I pulled into this dealership to check out a CX-9 and was approached immediately by Virgil. He wasn't pushy at all and listened to what I had to say. He gave me the option for new and used, only concerned with what would work best for me. He was knowledgable about the vehicles and very understanding. The sales manager was just as great. I never felt pressured, only informed. Although I didn't purchase a vehicle, I recommend this dealership and will shop there in the future.
Working with Hall Mazda was definitely a pleasure. The...
Working with Hall Mazda was definitely a pleasure. The sales representatives were always friendly & very helpful when needed. Due to the situation I was in, it was really hard for me to get a car. However, they did whatever they could to help me, & I walked out with a BRAND NEW 2010 Mazda 3. Definitely recommend this company, and of course the extremely friendly & professional sales rep, Robert Pena! :)
Friendly service but not pushy or bombarded with phone...
Friendly service but not pushy or bombarded with phone calls. Actually got us a financing rate better than expected. We also like their service dept. This is our 3rd Mazda.Customer service was flexible, they worked with my husband who was on the west coast at the time of the sale.
John is a truly outstanding sales person. He made the...
John is a truly outstanding sales person. He made the overall buying experience a breeze. His knowledge about the features of the vehicle allowed him to answer all of our questions. We were already decided on the Mazda 3, it was just a matter of a sales person (the right sales person) sealing the deal. John was the right person at the right time. He did not try to baffle us with unnecessary information and was very truthful in his responses. From the first "hello" his personality made him someone I felt comfortable dealing with. He described the features of the different models and helped us narrow down to the model we wanted. He quickly found the model we were looking for and we were off on a test drive. During the test drive he pointed out the many features of the vehicle. He also showed us some of the performance features that you can not read in an article. John was ableto find the color we wanted. It would take a couple of days for it to arrive. During the arduous paperwork drill he kept a positive attitude which made it seem to go faster. Much to our surprise, he provided a demo car for us to drive until our car arrived. Delivery was as smooth and professional as the sale. We took a tour of the facility and met most of the customer service personnel. He went over the entire car and its features and even set up the bluetooth phone. Bottom line - great car, great dealership, great sales person. We are fans of Hall Mazda, thanks to John Chisom.
Robert made my car buying experience a pleasure from the...
Robert made my car buying experience a pleasure from the initial greeting on the lot until I was getting ready to drive off in my new 2010 Mazda 6. I still can't believe just how easy and relaxing Robert made purchasing anew car. He listened to everything I told him I was looking for and helped me pick out the perfect car for me. I have always had positive experiences at Hall Mazda when dealing with the Service Department and now Robert has given me a great experience dealing with Hall Mazda Sales Department.
My Fiance and I were in desperate need of a family car...
My Fiance and I were in desperate need of a family car with more space because we also have an almost 2 year old. I have bought over 8 cars in the last five years and NEVER has my experience been more pleasant than with John Chisom from Hall Mazda. He took the time to really listen to our needs and get us in the best vehicle possible. Even with some credit troubles he was able to make it all work!!! John is the nicest Salesman I have ever encountered in the automotive industry (or in any industry as a matter of fact). I will be buying my next car with John and will recommend him to anyone I know in the market. Most dealerships you feel like you have been there ALL day, John made our experience so pleasant and fun that we didnt even realize how long we had been there by the time we left WITH our NEW 2010 Mazda Cx7.
Todd was very friendly and was very met my needs in...
Todd was very friendly and was very met my needs in buying a brand new mazda 6 :) He stayed within my economical means and provided me every bit of information that vehicle had to offer. I was very difficult to please at the dealer and he stayed patient with me to find the right vehicle for me. I was assisted to the upmost perfection from stepping out of my old vehicle to starting the engine in my new one. My overall experience with Hall Mazda and Todd Jenkins was SUPERB! THANK YOU HALL MAZDA for putting me in my new baby!
I am a recent college graduate and was considering...
I am a recent college graduate and was considering several different makes for my first new vehicle; my final decision was between a Mazda RX-8 and Volkswagen. Although I ultimately chose the VW because it was the right car for me at this stage in my life, I do want to review the outstanding service I received from Hall Mazda. Todd Jenkins was extremely knowledgeable, professional, and courteous to me and took particular care to meet my needs as a first-time buyer. I was still learning how to drive manual during our test drives, but Todd put me at ease and made the drives quite enjoyable. Calvin Smith was equally professional and ensured I had a ride home after being dropped off at the dealership. I highly recommend Hall Mazda and especially Todd Jenkins to all first time buyers looking for sporty and practical cars!
I purchased my first new car from Hall Mazda about a...
I purchased my first new car from Hall Mazda about a month ago. I went to several different dealerships before hall. A friend of mine told me about John so I decided to go see him. I felt very confortable from the moment I met john. He was very friendly and attentive. He listened to my financial needs and what I was looking for in my price range. He took me for a test drive in the mazda3 and gave me a lot of useful information about the vehicle. I purchased the car that day and have been very satisfied ever since I left the dealership.
I had a wonderful experience at Hall Mazda. This is the...
I had a wonderful experience at Hall Mazda. This is the second new Mazda I have purchased from Hall Mazda and the same dealer Rob Pena. I have been very satisfied with the price and quality of cars. Rob devoted quite a bit of time research cars and spending time with my family on our two vehicles. I never felt rushed or he needed us to move on the car because he had other customers. The option to buy a used or new car that was either a Mazda or not was always my decision and never felt any pressure from him. Rob was great about giving me differnt option based on the current rebates and financing for new cars. I like Hall because it is a larger dealership that can buy any type of car through because they have so many other dealerships. I would do repeat business with Rob , Hall or Hall Mazda anytime.
In August 2009, My daughter and I went to Hall Mazda to...
In August 2009, My daughter and I went to Hall Mazda to look at a Mazda3, (to replace my gas guzzler) I was looking for a manual, not sure if I was ready to buy. John Chisom approached (he was new to the dealership) and asked what I was looking for and I told him, he showed us a gray Mazda3 Manual transmission and took us for a test drive. They did not have the car in the color I was looking for. So his boss Zack showed me two other trims (still not the color). They had a different trim in the color I wanted, but I was not sure I could afford the payments, Zack said they could see what they could do to get me where I wanted to be.I still let them know I had to think about it and went home. The next day they called and said they could get me the payment I needed. I bought the car that day, but realized a few days later that I paid more than I really wanted. I should have done more research on the price, and been for forceful in asking the price before signing, The payment I got is what I wanted but not the 6 year loan, NEVER AGAIN.I have no complaints with John Chisom, if you are looking to buy a Mazda, go see John Chisom he will help you anyway he can, He still stops to say hi when I am is for routine oil changes.As for Zack he was very pleasant and kind, but did not want me to leave the dealership. Just make sure you do your research before you go to ANY dealership, they are in the market to make money just like all business'. Just don't feel like you paid to much in the long run. I will be happy to buy a car from John Chisom again!
This is our second purchase from Hall Chrysler Jeep...
This is our second purchase from Hall Chrysler Jeep Dodge. The bottom line: the price was kept within our budget and we got all the warranties we wanted. But, customer service was excellent, too. Mr. Smith and Mr. Brown were very professional, considerate of our needs, were humorous and flexible. Just our kind of people. Thanks for another GREAT experience!We would recommend this dealership to anyone.Charlene and Michael O'MearaVirginia Beach, VA
We have purchased new & used vehicles all over the...
We have purchased new & used vehicles all over the country and we have owned 5 different Mazda vehicles. At the time of our purchase my wife was doing a lot of driving to and from Hampton Roads and the MD/DC area. Her car was getting up there in mileage and for safety and peace of mind we thought we would check into pruchasing a new car. We like the Mazda line based on our great past experiences with 2 MPV vans and 3 B series trucks. We did our did our research, and since the vehicle was for my wife, she put together a mental ist of what she "needed" in the car she was looking for, and went into Hall Mazda. Based on our research my wife was really impressed with the CX-9. After we had parked, we began peering into cars and looking at the "stickers" when we were quietly and professionaly greeted by Jon Chisom in the lot. We enjoyed the fact that we were not immediately pounced upon. Jon explained he was new to Hall Mazda but he had been in the car sales business a while, and that he would be glad to assist us in any way he could. Needless to say we did not buy a car during our first visit, but we talked as we left Hall Mazda about Jon's knowledge, professional demeanor and customer concern attitude. It is very simple, but the most impressive trait about Jon Chisom was his abillity to just listen to my wife and what she liked, wanted and was concerned with. He was not pushy, willingly checked other dealer inventory to locate possible vehicles for us, and did not try to change my wife's mind about what she liked or wanted to buy. We looked at other vehicles and a few weeks later we purchased a dealer driven 2009 Pearl white CX-9 from Jon. This purchase was one of the easiest and smoothest new/used vehicle purchases we have ever made, and without a doubt it was due to Jon Chisom, Mr. Bird (Jon's boss) and the way that we were treated by all of the staff at Hall Mazda. The CX-9 is really a blast to drive, very comfortable, well appointed, stylish, met all my wife's requirements and we are often asked about the car Besides the actual vehicle, Mr. Chisom and Mr. Bird were two of the main reasons why we went back to Hall for our purchase. We have taken our vehicle in for routine maintenace and the customer service and professionalism contiunes to impress us. Regards - Randy & May Kay Benavente
When I first came to Hall Mazda I think I was looking...
When I first came to Hall Mazda I think I was looking around the parking lot for a whopping 30 seconds before Todd Jenkins came out to greet me. He saw me eyeing a brand new 2010 Mazda 3 and was able to explain all of the great features in full detail. Although I wasn't in the market for a brand new car we went out for a test drive anyways. I needed some time to work out my finances and determin exactly what I could pay and in that timeframe Todd gave me his personal cell number to reach him if he wasn't in the dealership. I was blown away by the fact that during his free time he was still willing to help me find a car...you just don't see that everyday. In the end I decided brand new was out of my price range, and used would fit my budget more at this time. I told him what I was looking for and he was promptly able to find it for me and at a great price. I can't tell you how refreshing it is to be able to go into a dealership and not be pressured, to have them ask you what your looking for, and then do all the work in finding your perfect car for you. I never thought that I would give a 5 star rating to a car dealership but Hall Mazda really takes customer service to the next level. Anyone looking for a new or used car, with good or bad credit I have full confidence that Todd Jenkins and the staff at Hall Mazda will be able to find what your looking for.
Hi... To everyone who is in the process of buying there...
Hi... To everyone who is in the process of buying there first new car or just a new car. I must tell you that with Hall Mazda in Virginia Beach you will be treated fair, and with respect. I went to Hall Mazda looking for a brand new mazda 3 s sport and when I arrived on the lot I was approached by the salesman Johnathon Chisom. He approached well groomed, confident and very attentive to what I had to say. He then explained the vehicle inside and out with no problem, and very knowledgable of the product. As we spoke a little more of the vehicle he then took me in the showroom to begin paperwork and that was completed in a very reasonable time frame. Johnathan Chisom took great time with me and made the experience feel more personable than just another number to add to the sales books. Anyone out there that is looking for a great experience with buying a car I recommend Hall Mazda in Virginia Beach, Va. Also I recommend Johnathan Chisom as your salesman as well. This dealership works extremely hard to make the sure the customer walks away with no complaints and all smiles. Johnathan Chisom will make sure that while going through this process of buying the car he will treat it as if he was buying the car for himself. Great Job Hall Mazda!!! And Thank You!!!
I walked in with the thought of just going for a test...
I walked in with the thought of just going for a test drive, instead I was suprised by how nice everyone was. In the end I still was not ready to buy a car, and instead of just letting me walk away they let me drive the Mazda6 I was looking at home and keep it for the next day so that I could show my friends and family. That was the best thing that they could have done which is why I bought the car the next day! John and the team are very nice and it was the best experience I had in buying a new car.
I have given Hall Mazda and Jonathan Chisom this rating...
I have given Hall Mazda and Jonathan Chisom this rating because from the moment I walked in the door, each and every employee treated me and my husband with the utmost respect and dignity. Jon and the crew were making sure that me and my husband were as happy as can be. Our situation was a difficult situation and Jon and the crew were determined to get me into the car that I wanted. "Where there is a will, there is a way" was something that I heard on more than one occasion throughout the night. In the end, I walked away as a bard new owner of a gorgeous Mazda 3 and I formed a connection with a dealership, just when I thought that things were not going to go my way. Thank you Hall Mazda!
I have to say Robert Pena made my car buying experience...
I have to say Robert Pena made my car buying experience painless and enjoyable. I had been looking to buy a Mazda 3 for about two years and my friends parents recommended I see him. He made my decision to buy at Hall Mazda very easy. He worked hard to get me within my budget and did not hassle me for the sale (which is what I am use to). He truely went above and beyond to ensure I was taken care of. His pleasant personality and friendly demeanor was an added bonus. Needless to say I am the proud owner of a new 2010 Mazda 3. If you are looking to buy Mazda GO TO HALL MAZDA AND ASK FOR ROBERT.
I have to say that Robert Pena made this car purchase an...
I have to say that Robert Pena made this car purchase an easy one. He explained everything and even took care of contacting my insurance company and setting up coverage on our new 2010 Mazda Miata after I forgot to bring my insurance informtion with me. In addition, since this car was to be a surprise for my wife, Robert allowed me to borrow a big bow to put on the car which was sitting in the driveway when she got home. It was great to see her expression as she got out of her old car. Zack took care of the financing and answered all of my questions. Both are very professional and know their products well. I would not hestitate to refer Robert Pena and Zack Byrd of Hall Mazda to my friends for their next car purchase.
This is my secone Madza in two yrs. Hall Madza personal...
This is my secone Madza in two yrs. Hall Madza personal were the best I ve seen in a long time... Very friendly, curtious. They were always on time and always kept me informed of what was happening and what I needed to do or bring to finialize the deal.I was never preasured into making a purchase.. Everybody that I came into contact with at this dealer ship knew there job and made sure that I understood everything...For Madza they should give this dealer ship Top ranking in area....
I came to Hall Mazda after already working with my...
I came to Hall Mazda after already working with my 'family' salesman at Hall Ford in NN. I told Derrick I wanted to see what a MAzda 3 & 6 was like. I was already test driving a Ford Fusion. Derrick was very nice and I felt no pressure to buy from him (I told him that I was loyal to the salesman from Hall Ford). He showed me a few used Mazdas then a 2010 Mazda 3. It was really nice. I didn't know what interest rate I would qualify for, since I just finished a Ch 13 Bankruptcy. After gathering all the information he needed, Derrick, along with the Sales manager & GM - called over to Hall Ford and told my salesman that I was possibly interested in a Mazda. They put my family salesman's name on the deal... so he could credit for it -even though it was a 2010 Mazda (not the Ford Fusion)Also - they were able to get me a really low interest rate -lower than I ever dreamed of. That is the main reason I went for the 2010 v. a '09 or '08.They said they would take the Ford Fusion back to N.N. for me. Derrick actually had to drive over there to get my old van I was trading in and bring back to Virginia Beach (Hall Mazda).I really think everyone (Derrick, Zach Byrd, and Calvin Smith, GM) all went out of their way to help me and to make this sale happen.I'm getting a fresh start to my financial life after the bankruptcy... this is the best first step I can take (car loan) and I get to drive a really 'sweet ride' on top of it all!Thank you Hall Mazda and thank you Derrick !
My husband's SUV had totally stopped working and I knew...
My husband's SUV had totally stopped working and I knew it was time for another car. This time it was one of my own choosing. My husband had chose a Ford Five-hundred 2005 for me a while back and since he chose that car I gave it to him and told him I want a Mazda. I already knew what I wanted from past experience driving my mothers car. When we arrived at Hall Mazda, Johnathan was there to make sure things would happen for me. Everything about him was professional; he came out smiling, introduced himself talked about the differences in each car and what they are equipped with, I mean he didn't leave no room for guessing. He stood there and listen with sincerity of what I wanted in a car and with no hesitation he went to work. I have to say, everyone in there did there part into making sure we were happy and got the most of what we needed in a car. If no-one will say it to you, I will; Mazda employees are impeccable. GOOD WORK! and thanks for your support in making things happen.MA.Holloman
I was in need of a car for immediate purchase. I loooked...
I was in need of a car for immediate purchase. I loooked at Honda, Toyota, Nissan, and Ford. When I went to Hall Mazda, I met Jonathan the salesman there. He was very friendly, professional, well dressed and groomed, very helpful and very respectable. He treated me with respect, and he did not treat me differently because I was there buying a car on my own with out a husband by my side. He didn't hassle me or hound me. I bought the car from him because he was the best person I spoke to in Virginia Beach and Norfolk. I talked to 9 different salesmen at 9 different places. He was the most respectable and friendly. His boss Calvin took care of a minor issue I had during my first two visits, and he was also respectable and friendly and the customer service I got from both of them was the kind that earns a top score on this website. If you are looking for a car, I advise that see Jon Chisom at Hall Mazda, even if you are not looking for a Mazda. He can sell Honda's Nissan and almost everything out there at his other stores. He will treat you with respect and kindness. thanks jon.
My husband and I recently bought our 3rd new car from...
My husband and I recently bought our 3rd new car from Robert. Each time the experience has been very pleasant. Robert, along with all of the other employees at Hall Mazda, is very helpful and courteous. We are definitely loyal Mazda customers and wouldn't dream of going anywhere else or dealing with anyone else! Keep up the good work guys, and we will definitely be seeing you around!
These guys at Hall Mazda went above and beyond what I...
These guys at Hall Mazda went above and beyond what I have ever expected a dealership to do for a customer in my situation. From loosing my car due to flooding, and getting hassles from the insurance companies, everything was a big mess. When I called Hall Mazda and spoke with Zack he told me to come down and we will fix everything. They did fix everything. Granted had insurance companies to deal with, and a few other snags but that was no fault of theirs. In the end I got the car I wanted, and I will be returning to them as soon as I need a new car (Hopefully not due to a flood)... I would highly suggest if you are in the Military( or Not) to go see Zack and Robert Pena at Hall Mazda, they worked hard to help me, and for that I am grateful
It was the very best experience I have ever had with a...
It was the very best experience I have ever had with a dealership. They were very friendly and helpful. They were not pushy like some dealerships where I have walked off the lot. They helped me find what I was looking for and didn't pressure me for an answer. I asked for a few days to decide and they were happy with that. I thought it over, went to a couple other dealerships and went back to Hall Mazda. I told all my friends/associates at work about them and I work for a big corporation. There response was, "See, I told you, that is the ONLY place you want to get your Mazda!" I am very happy and loving my Mazda 6!!!
Robert's knowledge about the CX-9 was incredible. He...
Robert's knowledge about the CX-9 was incredible. He knew absolutely EVERYTHING about the options on this vehicle. He offered me the option of driving the CX-9 overnight to see how I felt about it and make sure it fit in my garage. He went above and beyond to show me how to use all the features on my vehicle even after I assured him that I wasn't smart enough to drive that car!
Had a great experience with Robert. He dealt with us in...
Had a great experience with Robert. He dealt with us in a responsible and professional manner. After the sale of the car and my wife wished to change her mind, the dealership, in the person of Robert, accomodated her very well. We made the deal the next day on the CX-7.
My wife and I weren't planning on buying a car, but my...
My wife and I weren't planning on buying a car, but my Jeep was getting very high in milage, and starting to be a concern to our safety, and our wallets. But, we stopped in to look at a 2010 Mazda3, and after much debate, we bought it! Marino and Zack were very knowledgeable and friendly. I would recommend Hall Mazda to anyone, and we might be back to buy another Mazda in the future.
I am very pleased with my current New Mazda 5 purchase...
I am very pleased with my current New Mazda 5 purchase through Hall Mazda. Many months ago I had made my first visit with every intention of purchasing my car at that time. David Bessey had shown me the Mazda 5 and I was all set to buy. I appliedand we are all set to go. At that time I had many family issues which demanded my time, so I put off the purchase. During that break David Bessey and Zach Bryd kept in contact with me, through emails and an occasional call. Things have finally settled with my personal life and I had just received an email from David. So I decided to go in and see what they had in stock. Katelyn was the first person I saw,she greeted me with a nice hello and sent me to Jonathan because David was with someone. David and Jonathan Chisom work together so Jonathan showed me around. I found the car I wanted, put in the paperwork, which Zach Byrd had most of already because of my previous visit. It was the easiest car I have ever purchased and I really appreciated the professionalism that everyone involved provided. Steve Davis was concise and easily provided me with quotes for different protection plans for my new vehicle, customizing to me. Overall I would rate this dealership with a 10 not a 5, extremely customer friendly and thorough. A great experience. Zoom, Zoom!Thank you Hall Mazda and David, Zach, Katelyn, Jonathan and Steve!
A lot of my shipmates find them selves going to back...
A lot of my shipmates find them selves going to back woods auto salesmen thinking they are going to get a deal for some reason and in the end find themselves getting screwed over. Going to a bigger dealership I knew this wasn't going to be the same situation, but having been to many dealerships before it was a pleasure to work with Hall's friendly car salesmen in getting me into the car I wanted at a reasonable price. Then they exceeded expectations and registered the vehicle to me, got my plates issued and tagged, and even installed them for me while we finished the buying process. They even ensured that I updated my insurance for my new vehicle before I left the lot. Everything was above and beyond my expectations and I'm very glad to have had the pleasure to work with Hall Mazda, and look forward to dealing with them in the future.
Salesman was very friendly. He greeted me as I was...
Salesman was very friendly. He greeted me as I was looking at a car & instead of the standard "Canihelpu?" (Can I help you all run together because it's been said so many times)he began talking about the car. This shows to me that he has a genuine interest in each individual instead of just going through the motions of trying to sell. He also mentioned that he'd been in the Navy (to find a common ground-as I'm in the Navy too). He suggested a test drive and best of all he helped me turn in my rental car & then rode back with me to Va. Beach (the car had been rented in Norfolk). I give this dealership/salesman my STRONGEST possible recommendation. The salesman gave me a mug w/ his name on it & I saw where he was in the million dollar club. I'm not surprised!!!!
I first went to Hall Mazda in March 09 looking at an 09...
I first went to Hall Mazda in March 09 looking at an 09 speed 3 and loved the vehicle but was unable to purchase at the time. I had since been to other dealerships test driving similar vehicles of all different makes. the service and experience of Hall Mazda is second to none. I went back at the end of July and Purchased a 2010 Mazda 3 (manual). the same courtious service every time. the deal went very well. Thanks to Derrick and his team all questions were answered with the utmost profesionalism. Everything was explained at my level not obove or below. I would buy again from them. Keep up the Good work!
I came in to look at the CX-7 in hopes of buying an SUV....
I came in to look at the CX-7 in hopes of buying an SUV. I was so tired of dealing with unprofessional and obnoxious salesmen that I wasnt very hopeful for this experience either. Thankfully I was pleasantly surprised. Dave was completely easy going, let me drive both the CX-7 and the CX-9 in order to compare and make a decision. After coming in not thinking I was quite ready to buy, I left that evening knowing I would be back on Monday to buy the car. We came back in Monday to a great buying experience with Dave and Zack. They no longer had any CX-7's on the lot and they were quick to get to work on finding me one in my price range and of a color I liked. After going toe-to-toe with a reluctant dealer in Petersburg, they got my car for me!!! With a painless trade-in process and a pleasant paper signing experience, I took my new SUV home on Wednesday! I would definitely buy another car from this dealer. We laughed and joked and kept the whole transaction very light which I completely appreciate.
I was referred to the dealership through I a program I...
I was referred to the dealership through I a program I am apart of. I arrived and was greeted right away by the sales manager, who introduced me to Dave. The car I was looking for was set aside waiting for me. I test drove the car and decided to buy it. No hassle negotiation on the price, everyone was very friendly and helpful. I would buy another car from them.
Derrick White was genuinely courteous, amicable and...
Derrick White was genuinely courteous, amicable and professional to deal with. All of my questions were answered by not only Mr. White, but any of the employees I spoke with, indicating they are all knowlegeable about their part of the business. I left with the feeling that when I return, I will be treated with the same quality as when I first walked in the door.
I have purchased numerous cars from several different...
I have purchased numerous cars from several different dealerships over the years although this was my first "new car" buying experience. I did not look forward to buying a new car because I didn't feel that I could negotiate a fair deal and walk away with the car and the terms that I really wanted. I only considered buying new because my wife insisted. We chose Hall because they offer a wide variety of cars and their dealership is in our neighborhood. I have to admit that, after all is said and done, my wife and I are both satisfied and impressed with the car, the terms, and especially the service that we received throughout the car buying process. The staff was courteous, helpful, patient, and very thorough. I will not only recommend Hall Auto to my friends, but I will highly suggest that they visit the location on Holland Road where I shopped. I tend to be a very loyal customer with my other purchases so I can confidently say that I will be a Hall customer for a long time to come.
I enjoyed an excellent overall experience at Hall Mazda...
I enjoyed an excellent overall experience at Hall Mazda and would absoultely recommend them to others who are looking to purchase a vehicle. They made my buying experience very comfortable and low pressure, which was important to me seeing as I was a first time buyer. Dave was a pleasure to work with, personable yet professional. Anyone who makes the trip to Hall Mazda should specifically ask to work with him. I knew what vehicle I wanted to test drive and he didn't pressure me into trying something else, nor did he bring out the highest model vehicle they had. That has happened to me before and it is quite dissapointing when the vehicle isn't at all in your price range. The entire team that helped me with the purchasing and financing of my vehicle at Hall Mazda was fantastic.
The professionals at Hall Mazda were a pleasure to do...
The professionals at Hall Mazda were a pleasure to do business with. They were very flexible with the price and answered all of my questions. The vehicle inventory was extensive and they were the only dealer around that had what I was looking for. I highly recommend Hall Mazda.
I have very mixed emotions about my buying experience...
I have very mixed emotions about my buying experience from Hall Mazda. I saw the car I wanted advertised for a very reasonable price, and I had a leased vehicle I needed to get out of because there was no point in continuing to pay for a car I would never own. The part that makes me angriest about the whole deal, really, is the fact that the advertised price is a crock! The ad on the internet clearly states that the price of the car was 2300 dollars off the MSRP. Once I got there, they sternly refused to offer me anything but the 1000 dollar Mazda rebate. And they would not budge an inch on the price, even though I protested. They did not even tell me that I was eligible for S-Plan pricing, which unfortunately I found out after the fact. Because I was going in a few thousand upside-down with the trade-in, I didn't have a lot of bargaining leverage with the price. Unfortunately I had to yield, but it is frustrating because I went there specifically due to the advertised price.Zack then told me that since I couldn't put more down he would have to increase the trade-in value of my leased car to make up for it. He said "look, I just gave you 700 dollars to make this deal work." In reality, the final amount they offered was still over 1000 dollars less than what Carmax would have given me, but for some reason Carmax could not get the information they needed to pay off the lease, so I was forced to use a dealership to get rid of the car. I was not "given" anything... I was just "taken" for less. But I accepted this trade-in amount because I knew by signing that lease 2 years ago, I had brought this upon myself.They also tried to stick me with an interest rate that was over 2% higher than what my credit union offers. I called BS on that, and less than 5 minutes later I had a new offer printed up with the lower rates. I love cars, but this is why I hate the process of buying them. You have to fight against the sales personnel on every single aspect, and negotiate every single detail, or they will screw you any way they can! And any detail you miss can potentially cost you thousands of dollars. It is unbelievably stressful.
Knowing what we wanted to purchase and how much we wanted...
Knowing what we wanted to purchase and how much we wanted to spend, after doing a couple years of research of Mazda vehicles, we decided to give Hall Mazda some business. Our sales person, David Bessey, was great to work with. Although we were there to look at a pre-owned vehicle, he was very willing to show us all Mazda's available options after that vehicle didn't turn out to be the one we wanted. So we decided to look at a new Mazda 5. While we walked the lot and checked out a couple different models in the size we needed, the Mazda team did a great job getting maximum value for our trade in. The final pricing of the Mazda 5 for what we were looking for was very acceptable, and the trade in value made it a fairly easy decision to make. The finance dept worked hard to get us to the payments we required, and gave us lots of options to look over. The entire process only took a few hours, which included a couple test drives and walk throughs of the vehicles. Overall, it was a very pleasing experience and we would recommend David and any of the Hall Mazda staff to anyone looking to buy a new or used Mazda. ZOOM ZOOM!
David was very kind and knowledgeable. I never felt...
David was very kind and knowledgeable. I never felt pressured to make the purchase or to move to a higher price. He laid out the options, and allowed me to make my decision. He worked very hard to try to find a model with the options and features I requested even though I chose an unusual specification. I would highly recommend.
We purchased two vehicles from Hall Mazda and David...
We purchased two vehicles from Hall Mazda and David Bessey this year: a 2009 Tribute and a 2010 3. David was extremely accommodating and patient, allowing us to test drive several models, and even taking us to a competitor to look at their vehicle! David's goal was obviously to make sure we got what we wanted. The "haggling" portion of the sale was painless. David and Calvin also made sure we got the maximum for our trade ins, which was a nice surprise, considering the age of the vehicles. Overall, we were very satisfied which is why we bought two vehicles in four months! We would recommend Hall, the Mazda brand, and David Bessey to anyone thinking of a new vehicle. Thank you!
Having come from another new car dealership, I had low...
Having come from another new car dealership, I had low expectations. However, I was very pleasantly surprised. I had done a great deal of research and knew exactly what I wanted. Although they did not have the Mazda 3 5 door hatchback that I wanted David (salesman) and Zach (salesmanager) found what I wanted at another dealership. It was only after it could be found that they started to work on the figures. I knew how I wanted to pay for the new car which was carefully thought through by the sales team including Steve (finance manager). I have purchased many cars in my life and I dread the experience. This time it was actually pleasant because it was friendly, considerate and importantly seamless. I am enjoying my new Mazda 3 and will have it serviced at Hall even though I will have to drive sixty miles and past other dealerships to get there.Connie Scott
David was very helpful in helping me get what I needed....
David was very helpful in helping me get what I needed. He was friendly and gave me all of the information I needed to know, no bs included, which was fantastic! Even a month after making my purchase, he has made sure I am completely satisfied with my purchase and has asked me to contact him if there are ever any problems or concerns I might have in the future. He has continuously gone above and beyond for me. Greg in the service department was also very friendly and helpful. He has a great attitude & makes customers feel appreciated. I was very satisfied with my experience.
Kudos to Greg in Service Dept! He puts the customer...
Kudos to Greg in Service Dept! He puts the customer first & makes sure the work is done right the first time. I generally don't trust dealer service depts, but Greg has a great attitude, is a pleasure to deal with, & through his actions makes customers feel appreciated. A very different experience for me, even different than other Hall dealers....
When i first went to Mazda david came to me greeting me...
When i first went to Mazda david came to me greeting me with a smile. He asked me if there was anything that he could help me with, not knowing exactly what i wanted..he was very patient with me. He gave me all of my options went over them with me and told me what i should do to get what i did want.I had a very rocky start getting approved through my bank so i asked dave to see if i could get approved through one of theirs. Zack and david both pulled through for me getting me exactly what i had wanted. They went above and beyond for me. I was very satisfied with my experience.
My wife and I were amazed how well we were treated during...
My wife and I were amazed how well we were treated during our purchase of a new Miata. The experience was better than we received when purchasing Audi's and BMW's. Virgil Ware and Hall just make you feel good.We drove from Northern Virginia to Hall in Virginia Beach, and we are glad we did!
Interaction was pleasant, providing needed information....
Interaction was pleasant, providing needed information. Interactions straight forward, but not " aggressive". WE felt we got a very fair trade value, ggod financing, and all the options we wanted in a new car. All staff very welcoming and respectful and welll informed .Would defintelly recommend to friends and family.
My sales consultant Ernest Green was extremely friendly...
My sales consultant Ernest Green was extremely friendly and helpful and made my whole car buying experience a positive one. Him and his general sales manager Calvin Smith worked with me to get the car I wanted to the price I needed. I liked how the finance manager was efficient in the processing and also more informative about the additional services they offered (lo-jack, extended warranty, etc.) and not pushy. I would highly recommend Ernest Green and Hall Mazda for anyone considering purchasing a new vehicle.
David Bessey was friendly, knowledgeable and all-around...
David Bessey was friendly, knowledgeable and all-around pleasant to work with. Zack Byrd gave me more for my trade-in than I expected. Quite a bit more, actually. The whole deal went down with the three of us face-to-face. Nobody huddling off in the corner and mumbling and making me wait for unusually long periods. The test drive, trade-in evaluation, negotiation, paperwork and delivery of the vehicle went down in under three hours. By far the most pleasant auto buying experience I have had and I've had a few...
I have a 08 Mazda 3 with 20,000 miles on it. I went in...
I have a 08 Mazda 3 with 20,000 miles on it. I went in for service because the engine was making a frequent rumbling sound and the break rotors appeared warped. It was suggested that the rumbling sound was normal (NOT) and they wanted me to pay to have another set of INADEQUATE rotors installed. I have a another make vehicle with a 177,000 plus miles on it and only replaced the rotors once, go figure. The service dept displayed little to no understanding and seemingly took little to no time to figure out the problem or cause thereof.
My husband and I went to Hall Mazda to find a used...
My husband and I went to Hall Mazda to find a used vehicle last week, David Bessey immediately greeted us and willingly showed us around. After having been to another dealership where the customer service was not so great we were more than impressed with his demeanor and friendliness. Everyone that we came in contact with at Hall Mazda was excellent. I would recommend them to anyone and everyone I know, knowing that they would be in good hands. I cannot begin to describe how comfortable Mr. Bessey made us feel that day, knowing that buying a car was a huge step for us and anyone for that matter. His customer service is exceptional and in the future we will definitely be going back to Hall Mazda for all of our car needs.
I have dealt with them for months now. I was looking for...
I have dealt with them for months now. I was looking for a Mazdaspeed 6 with low mileage. Marino stayed on top of everything and kept me informed of when they had one in stock. Test drove, loved it, bought it. I was so impressed I bought another Mazda 6 for my wife the same day. Marino and Calvin explained everything to me and really took the time to break the down the numbers and such with both vehicles. The clutch went out almost 24hrs later!!! I had it in the shop the same day and a brand new clutch installed 3 days later. I was given a loaner without having to ask, and everything I mentioned wrong with my used car they wrote down on the "we owe" slip. If you are in the market for a new car please do yourself and your sanity a favor and go to Hall Mazda and please ask for Marino
Recently I had work done on my 07 MX-5 and my 04 B-3000...
Recently I had work done on my 07 MX-5 and my 04 B-3000 truck. The work was done in a timely manner and I am very pleased with the results. It was a pleasure to do business with Bruce Nelson who has always been very helpful everytime I come to Hall Mazda.
I've been a repeat customer of Hall Mazda for over 7...
I've been a repeat customer of Hall Mazda for over 7 years. Their customer service is the BEST that I've found anywhere! If my vehicle needs a repair, it's fixed RIGHT, the first time and at a reasonable cost. I've had everything from an engine replaced, to common oil changes. All accomplished in a timly manner.The mechanics seem to treat my vehicles as their own. They are always alert to something that may need attention in the future, and advising what is needed and what ISN'T needed, to maintain my vehicles in top condition. I purchased a new Nissan Titan P/U last July and had them do the first oil change on my P/U, rather than taking it to the Nissan dealer, which is located 5 miles closer to my house. That's how I feel about the overall experience at Hall Mazda.Everyone that I have encountered at the dealership over the years, have always been friendly. From the sales department to the lot attendents. They ALL appear to enjoy their jobs.The overall experience that I have enjoyed at Hall Mazda, is reflected in them winning the GOLD CUP award, year after year, after year. So, obviously, my experiences at their dealership are not an exception, but the way they treat all of their customers.I've purchased two, new vehicles from Hall Mazda in the last 7 years. I shopped around, as there are several Mazda dealerships in the area. Their final price on my vehicles wasn't matched by any of the other dealers. And their prices for routine service, are inline with other Mazda dealers in the area.
Sales Manager Kevin Gorman lied to us numerous times, did...
Sales Manager Kevin Gorman lied to us numerous times, did not provide adequate customer service, after agreeing to purchase a car we had to wait over 4 hours to complete 15 minutes of paper work. Completely unsatisfying experience. I would not purchase a vehicle from them ever.
Very rude and seems to be a shady operation now. I took...
Very rude and seems to be a shady operation now. I took my car in to have a radio replaced and they told me I needed new BRAKES! (???!) I do not feel confident with taking my car there for service now, because I feel like I will be getting taken for a ride, even with a warrenty.
Mileage: 0
Color: Other
Transmission: 6-speed Automatic
Body Style: SUV
City: Virginia Beach, VA
Engine Type: I4 Turbocharged DOHC 16V LEV3-UL
Mileage: 0
Color: Other
Transmission: 6-speed Automatic
Body Style: SUV
City: Virginia Beach, VA
Engine Type: 4-Cylinder DOHC 2.5L
Mileage: 22994
Color: Gray
Transmission: 6-speed Automatic
Body Style: SUV
City: Virginia Beach, VA
Engine Type: 2.5L I4 16V GDI DOHC
