Don Franklin Ford-Mercury

Love my truck

We received excellent service from everyone at the dealership. A special thanks to Mr. Franklin and his wife for being real people.

Great vehicle

We purchased a 2013 Nissan Armada. Billy Dykes the sales person was very helpful.

GOOD SERVICE

ALL HELPFULL STAFF AND MOST OF MY QUESTIONS WERE ANSWERED COMPLETELY.

great service

we purchased a ford explorer with the three seats even though we don't use the third seat we keep it down but just went on a trip to Florida and it was so comfortable what a difference we both love it. before we left you changed the oil for us and fixed the trim that was coming off and did a great job thank you for making our trip so successful we didn't have to worry about a thing.

don franklin ford

fixed oil leak on my 2012 ford f350 & done a very good job thank you

Overly Satisified Customer!!

I brought my Mazda Tribute in for service and I asked if I could look at one of the Frontiers on their lot. I ended up trading my Mazda in and I purchased a 2011 Nissan Frontier. Everyone at the dealership went above and beyond what was expected of them. I could not have asked for better service. I highly recommend this dealership and their wonderful staff. I will return to this dealership for any future purchases. I will be referring them to my friends and family. Thank you so much for everything. Sharon R. Burton

Great selection and service

Very helpful staff, and great selection of vehicles. I am very satisfied with the level of quality and service I received.

First time Ford owner.

I have always been a Chevy owner. But this time when we decided to get a new car we visited several different non-GM dealers, including Oxmoor Ford in Louisville. Took a test drive in a focus. Liked the ride and drove a hybrid. Narrowed our choices to a Buick Encore, a Chevy Malibu and a Ford Focus Hybrid. I called the guy in Louisville and asked him for a price on the Hybrid. On a lark we stopped in at Columbia and met our salesman. He didn't push. Found a vehicle equipped the way we wanted, with a price close to what we were looking for and a payment plan we could live with. We went home and decided to get the Ford. When I called the next morning, he promised to have the vehicle, with our requirements on it with an acceptable mileage (from traveling from another dealership). I spoke to the manager so he would know, if the vehicle did not match our requirements, we were not purchasing the vehicle. It came, was just like we requested. The process was over in about three hours. I am trying to beat the 44 mpg high on the car. So far I have done it twice. 48.8 and 44.9.

EXCELLENT

My salesman was very professional and worked with me to obtain my financing required for the purchase of my new Taurus 2015 sel. I am very happy with my purchase. He also informed me of the services available at a dealership closest to my home. I was very impressed with his knowledge of the ford products. He also informed me he was available to help me in the future with any questions I may have. My buying experience was very satisfying. Thank you, Martha Daniel

Most friendly and professional dealership

My wife and I decided to purchase another vehicle. At first we considered the Fusion, but after we saw the Escape we changed our minds. Previously, we had purchased a new F-150 from Don Franklin Ford.This dealership, without a doubt, is the very best one we have ever experienced. Many vehicle dealerships are rude, and don't listen to customer desires or financial concerns. Everyone we have met and worked with at Don Franklin Ford in Columbia,KY has been friendly and listened to our needs. We look forward toa long term relationship with these folks! Other dealerships should send their personnel to Don Franklinfor retraining and attitude adjustment.

Response to survey

Everyone was very professional and explained things well.

Good service ,Helpful staff

I especially like the fact that each time I have my ford Fusion serviced, service starts by the time my appointment is set. There is no long wait for service to begin.The staff is always friendly and will answer any questions you have. I would recommendthis dealership as a good place to do business.

Car repair

Larry and the service group are always kind, helpful and go out of their way to assist.

truck owner

Repairs were done on time and for less than I had thought they would cost.

Used car purchase

I purchased a 2012 Convertible Ford Mustang from Don Franklin FordI was very pleased with the Customer Service and would recommend this dealership to anyone looking for a vehicle...The salesperson ( James Geralds ) who I worked with was great .....He was helpful in getting my deal done and responded quickly to a couple of questions that I had .... AFTER ... I had bought the car.

Excellent Buying Experience

I purchased a 2012 Honda Ridgeline RTL. Steve Smith was a pleasure to deal with and was by far the most professional salesperson I have dealt with in my search for a vehicle. Steve was responsive, honest and honorable . The vehicle was exactly as described and although this was a long distance purchase, I had no surprises when I first saw the car in person.It was a pleasure dealing with the staff at Don Franklin Ford and I would highly recommend them to anyone looking to purchase a new or used vehicle.

All around great experience in buying a car

Thank you for treating me with respect. Steve Smith is professional, courteous and patient. I have bought from this dealership 4 times previously and will again !

Best Car Dealership experience I have ever had.

The people at Don Franklin Ford still remember what this business is all about. James Rogers and the staff there are second to known. Even though I was able to come to terms and make a deal, Everyone there does an excellent job of making the process of buying a car seemless. When the owner of a dealerships 16 year old son is working on a Saturday morning to show cars you know this family values hard work and dedication to the customer. I drove from Atlanta, Ga to look at the vehicle they have and the experience was great. I would recommend this dealership to anyone looking to buy a new or used car.

Thank you!

The staff was very nice and helpful and informative about the Ford Edge that we purchased.Thank you Mr. Carper Hayes! You were right, I love it!

Great service

I bought a 2014 Ford Focus last year. The staff was very helpful then. Unfortunately I had traded an Edge that told me when it needed service and apparently the Focus didn't have that feature so I went over the recommended mileage for my first service but everyone was very helpful and understanding. Great group of guys there!!

Purchase

I was able to work with Billy over the phone on a deal for the Mustang we purchased and it was a very good experience. When i arrived to pick up the car, the staff cam in on a Holiday to meet me and do the paperwork, i was very impressed. Billy also promised to send the extra set of keys and we received them in the mail a few days later. Very good experience and would recommend them to friends and family.

Excellent Service

I brought my 2014 Escape in for routine oil change and mentioned I had to add air to my front left tire more than once because of the tire pressure alert I received. My service tech found and removed a nail from my tire and plugged it. I am very grateful that the service department listened to my concern. Great job!!!!!!!!

Great sales experience

Outstanding experience, and worth the long 3 1/2 hour drive. Other dealerships could learn from how yall do business!

Don Franklin Ford

Was a long wait (2 hours) but as a result received a free service. I appreciate their concern for the long wait and their willingness to accomodate me. Very pleased with the staff.

new 2014 Ford Focus se.

Billy Dykes sold us the first car we Drove,what I Liked About him,was he Told us to Look Around,and Left us alone.we Had a 2009 ford focus it had just turned over 100,000 miles?.But Ran the Best!.He Ask us If we wanted to Drive the new one we was Looking At,and we said yes.the car was Great!!.there Is still stuff I can't do on this one?.But It's her car?.But Billy was a strait shooter!!,Hat's off!!.Billy Dykes Is A Great sales person!.we Are very Happy!.Thank's for Everything Guy's!.would Tell friend's to Don Franklin Ford In Columbia ky.And my pic for a sales person would Have to Be Billy!,I'll Give Him A 10!!,ya'll Have a Great Day!.your's truly.....Arthur Tarter

customer

2013 nisson sentra the service was wonderful you have some excellent staff friendly and there to help their customers

Nice truck, good dealership

They made it painless. A good value and bought it over the phone.

My Car Purchase

Excellent! Great customer service. Very helpful and thoughtful. Easy to work with.

President

As always Don Franklin Ford did an outstanding job.

Ford Ranger

Used Ford Ranger. Friendly and accommodating! Thanks!

mr james richardson

staff was great, thanks to everone,for there help and how they worked with me.

DAVID DEBBIE SMITH

ALWAYS TREATED GREAT.2014 FORD EXPLORERWILL RECOMMEND TO FRIENDS FAMILY

good to work with.

everyone did great,extremely pleased so far.Salesmen excellent.

Great service.

Your company service personnel are efficient and very helpful.

Rotate tires and check remote starter

As always, the people were courteous and efficient. The remote started has never worked and the Ford Fusion was purchased new. They immediately looked for the problem and found a probable cause, but had to order a part. They will notify me when the part arrives. Thank you.

Customer Comments

The staff was very helpful. I had gotten a small scratch and dent on the left front fender of my 2014 Ford Edge and within a couple of minutes, they were working to get the scratch out. They were so quick because they knew I had initially come in for an oil change. It looked so much better.Very good service!

Great service

Just stop in to look. Was in Columbia to purchase a uses truck vehicle. Our salesman never pressure and all of our questions was answer. This is the first time we purchased a new vehicle without thinking about it for few days. It was the truck we wanted, the right price and they gave us what we wanted for our vehicle. Since March we had been looking for a truck now we have it, thanks to all of Don Franklin Ford staff. Thanks!

Service visit

Very short time for oil change and make sure my 2014 Escape is ready for Winter!ThanksLove my vehicle. I am spoiled and am beginning to utilize my remote start more often.

great service

Great service went above and beyond as always will have all service needs done here A+++

excellent service

Ford focus titanium. Guys stayed past closing on Saturday to make sure we were satisfied.

My buying experience at Don Franklin ford

2015 ford Taurus, I went to the dealership on Wednesday 8-27-14, I was not well though I have gotton my self sick with my mental illness and I regret buying the vehicle but I think I was not operating at full mental capacity to buy such an expensive vehicle. I honestly think what I did was a silent cry for help, I have been under a lot of stress where I live at Galilee ,especially with this guy on the second floor of my building. I'm not making excuses for my self I'm just trying to get help with the situation I'm in, The vehicle I bought is very nice I have never had a vehicle so equipped with technology, it drives so nice, but I honestly cannot afford it.

2008 f150

I purchased a 2008 f150. I love the truck. Ihad to go to Colombia my to get it. I drove to London ky. From there, they put me in an escalade with gas..I drove to Colombia and picked up my truck.

Rich B.

Good dealer for Sales & Service. Great people who treat you right.

great service and clean facilities

people were very friendly and nice. Did a great job on my vehicle and it didn't take so long.

Buying a new car can be stressfull, but not always

The Salesman was nice and he knew a great deal about SUV's and Ford cars in all makes. He was well educated on the software and items on the center dashboard display. He was patient when we asked questions and let us test drive 3 SUV's. We have bought 4 new cars in my lifetime and he was the best salesman ever. I am 64 years old.

customer service

although they are not in my area, when I was contacted back, they were very nice and pleasant to speak with.

JAMESTOWN KY

RECENTLY PURCHASED A VEHICLE FROM THEM. FIRST TIME I HAD EVER BOUGHT FROM THEM. GREAT ENVIROMENT. TREATED ME GREAT. GOOD PEOPLE TO TRADE WITH. VERY SATISFIED WITH THE SALESMAN. NOT PUSHY LIKE MY RECENT DEALERSHIP.

not happy

they were not honest with me at all. they liked to play games. A friend gave me heads up about thier games, and he was wright.