Crevier Mini

Great Car Buying Experience

Recently leased a mini through Crevier Mini. We couldn't have had a better experience from beginning to end. The salesperson Rodrigo was professional and helpful and went above and beyond in finding us a car that met our specifications and price point. Everyone we encountered at the dealership were friendly and helpful. I would definitely recommend this dealership.

Great experience

We had a great experience working with Rodrigo Vazquez. He is very professional and worked with us to find a car in the price range we wanted. We would definitely recommend this dealership.

What a great experience!

We recently leased a Mini Countryman S from Rodrigo Vazques; better known as Rigo. He truly has a very kind and approachable way about him as he helps you find the vehicle that best fits your needs. We found him to be very knowledgeable and passionate about Mini vehicles and if you have started any type of shopping with this car line you will soon realize how deep this product line can go with accessories and packages. He was on par the entire process. I will also add our visit with him was on a 93 degree afternoon and he went the extra mile to ensure the cars were cooled down inside for our test drives; small gestures that spoke volumes. In the end I felt as if we received a deal that was fair for both the store and our budget. So much so I would recommend them to family and friends in a heartbeat. If you are looking for someone that is going to treat you right this is your contact. If you get the chance to work with him and his manager Megan you will certainly see what I mean. Look him up, Rigo 714-875-9595.

What a great experience!

We recently leased a Mini Countryman S from Rodrigo Vazques; better known as Rigo. He truly has a very kind and approachable way about him as he helps you find the vehicle that best fits your needs. We found him to be very knowledgeable and passionate about Mini vehicles and if you have started any type of shopping with this car line you will soon realize how deep this product line can go with accessories and packages. He was on par the entire process. I will also add our visit with him was on a 93 degree afternoon and he went the extra mile to ensure the cars were cooled down inside for our test drives; small gestures that spoke volumes. In the end I felt as if we received a deal that was fair for both the store and our budget. So much so I would recommend them to family and friends in a heartbeat. If you are looking for someone that is going to treat you right this is your contact. If you get the chance to work with him and his manager Megan you will certainly see what I mean. Look him up, Rigo 714-875-9595.

My First Mini

I got an itch to get a Mini Cooper Convertible. Have been scouring the internet on reviews, options, dealerships and any other info I would need. Well, started the buying process once Rodrigo Vazquez answered my chat request on the Crevier Website. He was amazing, answering all my questions, helping me with everything that I threw at him. I went from Itch to picking up car tomorrow in the span of a lazy 118 degree Sunday in Palm Springs. I have to say that I have never bought a car in this manner and I was kind of skeptical but Rigo made sure it went smoothly. Absolutely the best car buying experience I have had. Thanks so much Rigo.

First Mini

I got an itch to get a Mini Cooper Convertible. Have been scouring the internet on reviews, options, dealerships and any other info I would need. Well, started the buying process once Rodrigo Vazquez answered my chat request on the Crevier Website. He was amazing, answering all my questions, helping me with everything that I threw at him. I went from Itch to picking up car tomorrow in the span of a lazy 118 degree Sunday in Palm Springs. I have to say that I have never bought a car in this manner and I was kind of skeptical but Rigo made sure it went smoothly. Absolutely the best car buying experience I have had. Thanks so much Rigo.

Great experience !!

Rigo Vazquez was my sales guy !! I didn't meet him until the day I picked up my car ! Was a very easy and fast process !! Fastest I have ever experienced !!! A+++++++

Excellent dealer fast and great service

Excellent service !!! A+++++ rigo Vazquez rocks !!!

My 1st new car!

I can't say enough great things about this dealership! I had done all my research as this was my first new car purchase. I ran into Christian Banks and he was amazing! He had all the answers to my questions and had many tips that I hadn't thought of. He owns a MINI and that shows he really trusts and loves MINI himself. I felt comfortable and at ease the whole time there. The finance person was very nice too. Thanks Crevier!

The perfect dealership

I bought my mini a few weeks ago at Crevier mini and I am amazed at how friendly and professional the sales staff was! I would give this dealer 10 stars if I could I will definitely be coming back!

A perfect Dealership

Yes I just purchased 2 mini's in the last year. i have to say i have had a lot of cars in my day and spent a lot of time in the dealerships. So to cut strait to the chase i have not found a better dealership to work with and the sales guy Rodrigo is the best in the industry. He is able to work deals i never thought possible and he is so punctual always calls as he says and follow up in bar none. Thanks Rodrigo We love you guys Jerome and Tita

Buying at Crevier Mini

After visiting four dealers, we were refreshed and thrilled with our experience purchasing at Crevier Mini! Both Rosa and Rodrigo were friendly, professional, accommodating, and down-to-earth. Their prompt service was much appreciated! We absolutely recommend this dealer.

Easy non pressure experience!

Anthony and Rigo were very professional and up front

Great experience

Rigo was the most reliable person I delt with, I was like a nice and helpful chat and then purchase the day after, I totally respect him.

First time buyer

First time buying a car after being turned down by many and I had the best experience ever!!!!!! Rodrigo is the best, very helpful and considerate and honest! Would definitely buy there again! Customer service is EXCELLENT!!!!!!

First time car buyer- simple and painless!

Christian Banks was an amazing salesman and I love my new car!

Great buying experience!!!!

The staff in all departments were so helpful. I walked away a very satisfied Mini four door hard top driver. This was such easy process and choice to go with this dealership. They really treated me like family. Ask for Rodrigo to help you chose your car and Peter the Brand Manager really cares that you get into the right car for you.

Excellent. Gives back to the community year-round

I found them online and had a very specific request. I wanted a used MINI, had to be a stick, and it couldn't be black, red, white, or yellow. They checked inventory and had a 2007 Coupe S 2-door in grey (My fave car color); one owner, no accidents and it had only 47,000 on it. I drove it home that night! They respectfully bargained with me, I asked them to throw in the Cooper S keychain for free and they did!!! The 3-4 events they do a year are awesome. The second one I went to benefitted German Shepherd Rescue and So Cal Bulldog Rescue. They asked for a $20 donation which was split between the two charities. They had King Taco and Jamba Juice serve food and smoothies; they had a doggie walk and fashion show; and the two charities had booths set up to buy related merchandise to raise money. Crevier provided each person a cute "Adopt your next best friend" shirt and a goody bag with treats and goodies. Another time, they had just the German Shepherd group and we donated; they fed us, and they gave away a ton of MINI swag including the folding bike and three large travel bags at both events. Free car washes and free shuttle to JWA Airport and they stow your car for free? What more could a MINI-lover like myself want? They are a special breed of business and they're doing it RIGHT, I've already used the shuttle service 4 times in the year I've had my cae. Keep up the good work Crevier!

Dishonest and discourteous employee

I went to the dealership last April 24 and test drive the car that my wife wants. After the test drive, I told the sales representative the car would be under my wife's name therefore they should run her credit and not mine because I told the sales representative that my credit is not that good. So, after running my wife's credit it turned out to be 800 which is almost perfect so they told me everything is okay. So, I told my wife about it, and we went to the dealership, when we got to the dealership, they told us that we cannot get the car because they run my credit without my knowledge and it din't turned out that good. And now they're telling us that because of my credit we cannot get the car even though my wife's credit is almost perfect and its going to be under her name. So, I called the bank and told them what happened and they informed me they have nothing to do with it, it's all the dealer's responsibility. I tried calling the dealership but they cannot even give me a reason why we cannot get the car. Maybe because of my race?? I really don't know. I hope this unfortunate incident would not be experienced by other people who are planning on getting the're next car to this dealership.

Great Service!

Had an appointment with Adrena because of the reviews I had seen about her, always saying how great she is, and they didn't disappoint! Adrena was so helpful from the second we got there, she made me feel so comfortable, and didn't pressure us once the whole day. She listened to everything I wanted and didn't want, and took it all into consideration before making any offers. She was so easy-going and she is just someone you truly enjoy being in their presence. She really knows her stuff, if you're going to Crevier, I highly recommend her!! You won't be disappointed.

Amazing Customer Service

My husband I went to visit the dealership hoping for a new or used mini within our price range. We were greeted by Adrena and she took us on the "mini" journey of our dreams. I've never interacted with a sales person who truly knew what she was selling. She had not only the answer to every question but the accurate answer. She guided us to the mini that was right for us. The best part was her demonstration of how the vehicle drives. You could tell she is passionate about the cars and had all the information to back it up. Kristine in finance was a great help as well and made the process quick, painless and enjoyable. Needless to say we left with the Mini we wanted. If you're new to mini, like we were, or a regular looking for another to add to the collection, go to Crevier Mini and ask for Adrena. We love our Mini and drove off the lot practically experts.

Great Dealer..... Awesome people

Just bought a car from Crevier.... Very helpful and made my buying experience very easy. Everything went so smooth i couldn't believe how fast I was in and out. Thank you Amanda for your help

I recently purchased a 2013 Mini Cooper Hardtop from...

I recently purchased a 2013 Mini Cooper Hardtop from Crevier in Santa Ana, CA. Although I live in Palm Springs, I drove the 76 miles to Santa Ana. Two reasons I made the trip: one, I read other favorable reviews about this dealership online and two, I solicited internet quotes and this dealership had the best prices. When I arrived at Crevier, there was no high pressure. After looking at the various Mini options (and there are many!), I was approached by Brian Jenks.....he was friendly, open and relaxed.....no stereotypical high pressure sales tactic at this dealership. The whole process was simple and they stood by their word. I am very happy! William Sinunu

I came in right before closing and Mr. Larson was a great...

I came in right before closing and Mr. Larson was a great host. He offered us warm drinks before we sat down. He did not beat around the bush. He was very honest and gave me great tips about keeping the car maintained for a long time. There were no cars that fit my options but he was kind enough to reach out to another dealership and have the car delivered. On the day of the delivery, I also met with their Financial Specialist, Megan. She was very sweet and never pressured us to get the extended warranties when we kindly refused.I would definitely recommend this dealership to anyone looking to purchase a MINI. Everyone is very calm, patient, and actually work with you to walk out with a car and a smile.Thank You Crevier MINI!

I had a very good hassle free experience at this...

I had a very good hassle free experience at this dealership. Everyone was very helpful and I have never had such an easy time buying a car. I would definitely recommend this dealership.

My husband and own a Mini convertible that we love, and...

My husband and own a Mini convertible that we love, and so when it was time to downsize our ginormous SUV, we decided to checkout the Countryman. Stephan spent a great deal of time explaining the features, especially as compared to the Clubman. He went over and above in terms of understanding our needs, ultimately assisting us with our trade-in and new purchase.As we came in to close the deal, Stephan made several helpful suggestions pertaining to the release of liability for our old car, and the service package "options".Stephan was also able to provide assistance with scheduling service for our other Mini, a convertible, that needs the seat belt retractors adjusted.We were very happy to find the right car at the right price at Crevier because, we have had such great service satisfaction... this is now our third Crevier purchase.

I began my search for a Mini online. I soon learned that...

I began my search for a Mini online. I soon learned that Crevier Mini had the most accessible and informative website. This definitely facilitated my search process. Crevier has a large and varied inventory. I submitted a contact request and was promptly contacted with the information I requested. Once I reached the dealership, I was warmly received and accommodated. I was made aware of all the warranty options available for my vehicle by detailed explanations of their purpose but was not subject to an uncomfortable "hard sell". I've had 4 lease experiences at other dealerships and this by far has been the most positive. I have no reservations recommending Crevier Mini!

My family and I are very vehicle savvy and have had quite...

My family and I are very vehicle savvy and have had quite a few experiences with auto dealers. Buying a car should not be painful or frustrating; it should be fun and easy. The experience we had at Crevier MINI was one of the best we have ever had. Kirk Larson, our salesperson, is extremely friendly and knowledgeable. Captain Kirk found exactly what we were looking for and in the right price range. Enrique Aguilar went the distance and then some to ensure that we received the best deal we could, and he made it look easy. Anthony Scolieri in the finance department finalized the deal and the paperwork with obvious knowledge and professionalism. All of these folks stayed until way after closing time to ensure that we were not shortchanged or rushed through the process. Because of this experience, we will definitely be returning to Crevier MINI and BMW in the future.

Crevier MINI really gave me top ten, 5 start service....

Crevier MINI really gave me top ten, 5 start service. From the excellent salesman to the very nice finance person, I was taken care of. The entire staff is always looking for your best interest. Most dealers arent as nice or looking for your best interest. Great dealer, great people, and great cars.

I bought my mini from this Crevier Mini in Tustin CA....

I bought my mini from this Crevier Mini in Tustin CA. After purchase I findout I did paid $3,000 more then other dealer. I feel like this guys rip me off. Void this dealer. I will be bad feeling long as I own this car....

I decided to go checkout mini on my lunch break. I was...

I decided to go checkout mini on my lunch break. I was fascinated about the amount of fuel I would be able to save with the mileage difference from that car to mine. I went back to work and all day I couldnt get it off my mind. After work I went back to find out more info. The sales staff made me very comfortable about all the info they were giving me and I gained a lot of knowledge from them. The fallowing day I went back and made my purchase. In just 3 weeks I have saved over $100 in gas and that is just the beginning. Thank you so much to the sales staff of Crevier MINI and all of there support.

I came to Crevier MINI for a look around. We wernt...

I came to Crevier MINI for a look around. We wernt thinking of buying at that moment, but we were shopping around. We looked at a mini cooper S and it was so cute. I went for a drive in it and I just feel over heals for it. I wanted to play with the idea of knowing how much it was to purchase it and when the salesmen gave me the deal I just couldnt pass it up. I now am part of the MINI family and I have Crevier to thank for it.

The service was excellent. I got the car I wanted at a...

The service was excellent. I got the car I wanted at a fair price with great terms on the financing. Also got an awesome deal on an extended service program.

Crevier MINI has a wonderful selection of vehicles and a...

Crevier MINI has a wonderful selection of vehicles and a wonderful staff to assist you. I purchased my first MINI through Crevier and highly recommend them to anyone who wants a great car and great service. I had never purchased a car on my own before, so I was a bit nervous at first (not knowing what to expect or what I would qualify for) but their team worked hard to see that I was able to drive off their lot a satisfied customer. The help, and time, and energy they provided was - and still is - greatly appreciated.

My Mini Cooper Countryman is AWESOME....I love everything...

My Mini Cooper Countryman is AWESOME....I love everything about it, the way it looks, the way it drives and the way I feel when I drive it!!!! and Crevier Rocks, they are the best!!!Because we live in Irvine, we originally went to Irvine Mini (because they are close) to check out the new Mini Countryman...it was not a pleasant experience... my husband and I did not care for the salespeople there...they were not very friendly or helpful and acted like they were doing us a favor to give us information and let us take a test drive...the even gave us the wrong brochure. Then we went to Crevier and met Megan Lujan....We liked her immediately. She was friendly, very helpful and informative....and her enthusiasm for the Mini Cooper was infectious..She was great!!! We went to see her three times before we made up our mind and placed our order, she was always nice and she never acted like we were wasting her time, nor did she try to pressure us in any way. She also answered our e-mail question in a prompt, informative and friendly manner. When we made our decision, there was never any doubt that we would order my new car from Megan at Crevier. Buying a new car can be a stressful, unpleasant experience....but working with Megan was anxiety free and fun!!!...she made great suggestions for my order (the checkerboard interior!)..it was exciting!!! Megan was great about keeping us informed about my Mini's progress thru production etc.....She continued to answer our questions during the waiting period. My Mini showed up a couple of weeks early and Megan called us right away. We also worked with Anthony in finance...he too was wonderful to work, very friendly and helpful.Well I have my new red and black Mini Cooper Countryman and I LOVE IT. Working with Megan and Crevier was a delightful experience...I would not hesitate to recommend both to friends and family!!!!

So I have had a MINI Cooper for almost 3 years and I just...

So I have had a MINI Cooper for almost 3 years and I just love the thing. My sister and her 3 yr old baby girl just moved in with me due to some hard times, not to mention I could also use the extra help. I noticed that my mini is a bit cramped when it comes to having a baby seat in there and an extra person traveling with me. I went out and explored me options. My heart kept on driving me back to the cooper. I stopped in to Crevier MINI and took a Countryman for a drive. I was in shock how much there identical but with so much extra room. Crevier gave me a great trade in on mine and I am still a proud owner of a MINI. Thank You Crevier MINI..

I've purchased three (3) MINIs from Crevier and one (1)...

I've purchased three (3) MINIs from Crevier and one (1) BMW. From Peter Maldonado, Sales Manager, Anthony Scolari, Finance to their Internet Manager Kirk Larson everything was up front and a matter-of-fact. No games, straight forward and thoughtful. I got what I wanted without frustration or hassle. They are all the best.

Dear Crevier MINI, I would like to take the time to let...

Dear Crevier MINI,I would like to take the time to let you know that our Salesperson Tom was really great to deal with. He took his time making sure he met the needs and concerns we had during our purchases. We really got the feeling that we would be taken care of by the Crevier dealership and service dept. In the future also. It was really nice to meet Al during our sales process as well. All the people that we worked with at Crevier truly gave a comforting feeling that we were making a right decision to do business with the dealership. It is good to know that now only did we purchase great automobiles, but that we had a great sales experience as well with Crevier. Thank you Crevier!Sincerely,Diane & Greg Medrick

BUYER BEWARE !!! CREVIER MINI ARE PRETENTIOUS AND...

BUYER BEWARE !!! CREVIER MINI ARE PRETENTIOUS AND UNTRUSTWORTHY!!!You can definitely get a better deal from LONG BEACH MINI. First of all let me state that I really wanted to be a Crevier customer based on their reputation in Southern California. But I was quickly disillusioned trying to deal with these horrible, shady, scam artist that work for Crevier MINI. Kurt Larson and Peter Maldanado are the epitome of sleazy-car-salesmen and should be avoided at all costs. Let me explain.I started my MINI adventure by going on http://Edmunds.com, and built my MINI order which then is submitted to all local MINI Internet departments, and then the various dealers contact you if they have the car you want and will highlight various promos that attract you to their particular dealership. I chose Crevier based off of reviews on here, and made an appointment with Kurt Larson at first Kurt seemed really cool . He took me on an amazing test drive. He played up our similar interests, and I thought he was cool . . .Until it was time to work my deal. Because I have less than optimal credit he treated me like a criminal and made me feel very embarrassed about minor blemishes on my credit. He asked me to do very unconventional things prior to the finance department shopping my loan. Which is not a typical way to approach auto financing. I was putting $13,000.00 as a down payment. The deal should've been simple, the bank is in an equity position.So my father who had over twenty years as a manager of the country's largest Honda dealership, (but is currently suffering from terminal cancer), called to find out why he was approaching the deal in the way he was. He belittled my father and hung up on him. Kurt got angry that somebody with intimate car deal knowledge was questioning his unusual procedures.So, disappointed with their despicable customer service, I relent and try to work the deal with Long Beach MINI, who were really cool, offered the same percs, were very gracious at the opportunity to have my business, and said the deal was a no brainer and that they would have me financed by the afternoon. In the mean time I find out that the general manager of Crevier is a friend of the family and call him to share my complaint and find out why I was treated so bad. In the mean time Long Beach calls me back and tells me that I'm approved at 2.9% finance. So I text the GM at Crevier that I appreciate his concern but I am purchasing from Long Beach. He then contacts his MINI sales manager. So Peter Maldanado Sales Manager for Crevier MINI calls BMW FINANCE AND HAS MY DEAL TURNED AROUND as a favor!!! HE SABOTAGED MY FINANCE WITH ANOTHER DEALERSHIP BECAUSE CREVIER ARE THE LARGEST BMW DEALERSHIP AND HAVE THAT KIND OF PULL!! How down right rotten is that? They didn't want to work my deal, (suspecting that I wasn't legit) and when somebody else did, they used their might to sabotage my deal.Then he tried to sway me back saying he'll make up for it and get me financed. He then offered me a lesser car than Long Beach for $2000.00 more and 2 points higher interest. Crevier MINI are horrible and shady and will scam you backwards all the while pretending to be good Samaritans that live up to a legacy of the best customer service. Don't believe them! Do your homework and shop all MINI Dealerships by using http://Edmunds.com, most will give you free car washes, mats, keychains, and valve stem caps, and Long Beach will give you a serious discount, and will be honest with you. I've got the MINI of my dreams!! Screw you Crevier!

HAVE NEVER HAD A BETTER BUYING EXPERIENCE IN ALL MY 57...

HAVE NEVER HAD A BETTER BUYING EXPERIENCE IN ALL MY 57 YRS. IT WAS EASY THEY STOOD BEHIND THE CAR THEY SOLD ME AND I WILL NEVER BUY A CAR ANYWHERE ELSE. THE PEOPLE FROM THE SALEPERSON ,THE SALES MANAGER AND THE SERVICE DEPT. PEOPLE WERE VERY FRIENDLY AND WENT OVER AND ABOVE WHAT ANY OTHER DEALER WOULD HAVE DONE TO MAKE ME HAPPY AND MAKE SURE EVERYTHING WAS RIGHT WITH MY NEW CAR AND BELIEVE ME I HAVE DID BUSINESS WITH A LOT OF BAD CAR DEALERSHIPS. THANKS CREVIER

I went to the original Mini Cooper web site where I...

I went to the original Mini Cooper web site where I reviewed the various models and familiarized myself with the various options available. I then went to Edmunds.com and Kelly Blue book for pricing information and dealer recommendations. Edmunds sent out an e-mail with my specifications to various dealers in a 500 mile radius of where I live. Mike from Crevier BMW sent me a short message stating that he had some Minis in which I might be interested. That started a very interesting and productive exchange of views and options. Mike was always courteous and fantastically prompt in his replies, even when I was a little obnoxious; he kept his cool. In short he provided me with all the information I requested, even sent pictures, and offered helpful suggestions. When we finally got down to a car that was CLOSE but not exactly what I had in mind, he smoothed out the differences, truthfully acknowledged the missing features I wanted and honestly explained the additional features which I DIDN'T WANT but which my wife loved and two months later still loves (It's her car. I just bought it.) When we finally agreed on the outline of a possible deal, my wife and I went to Crevier for a test drive. Everything was as Mike had described. There were no hassles and no surprises. Basically, we couldn't think of a reason NOT to buy the car (although I don't part with $32K easily). P.S. The whole thing took about two weeks and the deal was done before I started getting messages from other dealers.

Came in for service on my 2008 Mini, and was shocked with...

Came in for service on my 2008 Mini, and was shocked with the outcome. Took it in for originally a oil change, ended up getting a couple other pieces fixed at no additional cost, they took the initiative and did it all under my warranty. I did not ever think I would use my warranty and then to see them do that I was shocked. Thanks so much for looking out for your Mini family. I will let all my Mini owner friends know that Crevier Mini is the place to go.

Nothing but positive experiences over the last 3 years. I...

Nothing but positive experiences over the last 3 years. I have had my MINI for 3yrs. I purchased it and only service it at Crevier MINI. They always have room for me and they always welcome me as if I were family. I have referred many people to Crevier MINI because I can depend on them to take care of my friend and family as they do me. My lease is almost up and I am excited to purchase another vehicle from them and continue to only use them for my MINI needs. Crevier is a place I can call home

While I cannot speak for the BMW side of the business, I...

While I cannot speak for the BMW side of the business, I can say confidently that my multiple experiences with the Mini Cooper portion have been excellent. Both the sales and service departments have been very attentive to my needs. I have come for multiple little things, and they are always happy and dependable. They even call the next day to make sure I am happy with the service. Cant go wrong with that. So I strongly recommend them.

I went in for a routine check-up/ oil change, found out...

I went in for a routine check-up/ oil change, found out by a service advisor that a recall was done on my 2009 MINI. So they went ahead and took my car for the day, did the check-up and the recall. Which makes me wonder had I not came in for a routine check-up at Crevier MINI would I have ever been told about it elsewhere? Either way thats exactly why I stick with Crevier MINI. Thanks again

I have always wanted a MINI my girlfriend is a happy...

I have always wanted a MINI my girlfriend is a happy owner of a MINI from Crevier MINI. I wanted a fast sporty MINI black and stick. That is what I got. We went in and didnt really want the run around we knew what we wanted and our budget sure enough we were able to get the car I wanted at a good price and great warranty. My girlfriend was absolutely right. 2 MINI purchased from Crevier and both of us will continue to bring people we know to Crevier.

I love my new Mini Cooper S; it is such a cute car. I...

I love my new Mini Cooper S; it is such a cute car. I went to Crevier Mini and I was in and out of there in less than 2 hours. The sales team was great, they knew exactly what they were doing made it a fun fast easy experience. I will definitely pass the word on that Crevier Mini is where I purchased.

Crevier MINI is a "cut above" all of the other MINI...

Crevier MINI is a "cut above" all of the other MINI dealerships I contacted. The customer service is superior, the sales associates are knowledgeable & possess excellent people skills. Crevier took care of all my concerns & went way "above & beyond" to followed through with my customer satisfaction. If you want a good experience with a dealership, I highly recommend Crevier MINI.

I just bought a 2010 MINI from Crevier MINI and I'm very...

I just bought a 2010 MINI from Crevier MINI and I'm very happy with my MINI.....and the purchasing experience with Crevier was terrific. I mentioned to Christian (my sales advisor) that most people dread the car purchase "game" (he even mentioned that he & his wife had a bad experience once), but my experience at Crevier was one of fantastic communication, respect and heroic service. Christian is very personable and knowledgeable about the MINI and made the experience enjoyable and painless. It's his great communication and service that swayed me to purchase my car at Crevier! You must be giving everyone sensitivity training on how to treat your customers (especially women!). I am definitely telling friends about my great Crevier experience!

On July 21 2006 I brought my 2005 Mini in for its 25,000...

On July 21 2006 I brought my 2005 Mini in for its 25,000 mile service and to have a three inch nail removed from the rear left tire.The service man told me that it would cost me $520.00 for the service. I asked him if the maintenance was covered. He said it expried last March; however, I have until January, 2007, if there is anything which the indicator light flags. I took his word for it and told him to go ahead with the srevice.I also show him three inch nail in the left rear tire. He said that I should have it replace becuase it might blow up while driving. I told him to go ahead. Few hours later I paid total $826.45 and drive home in beliving that I have gotten a new tire for my car. On Labor day, I was washing the car and saw the same nail in the tire. The next day I called and the same service man said they had replaced the front tire because it had a nail in it and was losing air. No one ever informed me about the front tire nor did I authorized the replacement of the front tire.I also called their finance department to inquired about the warranty of my car. I was told that I had an extented warranty to March, 2009. I called and left messages for the service man; he never returned my calls. Four days later, I emailed the service manager and also left messages for him. He never return my calls or email. Two days later, I faxed a copy of the emails to every fax number I had found on their website. Within an hour the service manager call me back. He pretty much called me a liar regarding the tire. As for the service charged, he said he would send me a refund. It has been eight days and I am still waiting.