Cecil Atkission Ford
Cecil Atkission Ford
Customer Service: 4.6 Buying Process: 4.7 Quality Of Repair: 4.8 Overall Facilities: 4.8 Quality Of Work: 1.0 Friendliness: 1.2 Pricing: 1.0 Overall Experience: 1.0
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Drove to look at a vehicle after scheduling an appointment
I recently contacted the Kerrville Dealership location via internet request for more information. I dealt with dealership via texts, regarding a 2015 Chevrolet Pick Up that was at your Kerrville location. The reason I am upset is because I was told that I could come look at this specific truck, Saturday, October 29th. Once I arrived at the dealership for my appointment, Salesman took my information down and asked me about my trade in. They appraised my car prior to me being told that the truck I had driven to see was not at this location. Salesman explained to me that he did not realize that the very truck I had made an appointment to look at was taken to the Burnet location that morning. Mind you my appointment was at 10:00 AM. I feel that I should have been contacted prior to my appointment to let me know of this change. I feel that if I were the owner of this company, I would like to be made aware of situations like this. I drove over an hour to get to Kerrville, Texas when Burnet, Texas is 30 miles away from me.
Looking for 2013 Ford Explorer Police Interceptor
I e-mailed about a 2013 Ford Explorer Police Interceptor they had for sale, they were very cordial in our conversations, however, I saw exact same year car at another dealer and their asking price was much lower.
Criminal deceptive practice
On 5-12-16 I took my Mom and Dad to the Hondo Ford Dealership because of a mail out my mother recieved telling her she won a cash prize.Upon we were greeted by a young man dressed very sloppy and dirty. My mom and dad both in the late 80's wanted to look at a new Exployer. The young very unprofessional salesman brought up a frie bronze Exployer. I watched this guy do a sales pitch about this vehicle. As I approached the vehicle after about 10 to 15 minutes I noticed that there was very extensive hail damage to this new vehicle. I ask the salesman whom had not said a word to my mom and dad about the damage AND HE SAID YES BUT HE WOULD REDUCE THE PRICE. This was a total lie. After trying to pressure my Dad into buying this damaged new vehicle another salesman older man came to the table and began putting an enormous amount of pressure on Dad to by this damaged vehicle. This crook lying decepitive person told them he had reduced the vehicle and once he showed the pricing there was not reduction for the damage. Also they offered my dad 3,000 for his trade in and that in was also trying to steal his trade in. We found out later that the people there were not full time but a carnival crew of lying salesman from out of state and when we left we felt like that was the worst experience of our life and we will never reccommend that dealership to anyone for anything. That was and is criminal you should be ashamed of the way my mom and dad were treated. It was a Carnival Circus Joke Ripoff.
Extremely Deceptive Advertising
They use a very deceptive add mailing to get people to drive from all over the state to visit their showroom under the pretense that they've won $1,500 when actually all they've one is a chance to spin a wheel for $1 to $500 worth of prizes. They say their advertising is legal, but nowhere on the mailer does it say you may not have actually won the prize that you scratched off. And to think, they acted very surprised when I and another customer where not happy with this tactic. If they are this deceptive in their advertising, just think how deceptive they might be with their Sales Deals.
Review
We purchased a 2013 Jeep Wrangler Unlimited and were very satisfied with the process. The salesman was extremely helpful and prepared everything for us. This is the second vehicle that we have purchased from Cecil Atkisson and we were very pleased both times.
Great experience
Everyone was very friendly. Becky is always on top of things. Overall great experience. Thanks Becky and Jay
Good experience, excellent professional service.
Purchased a 2015 F150. Service excellent. Becky takes the time to know her customers so there is no hassles. We got right down to the truck we wanted, talked price and payments. When we took a break, there was no pressure, she proceeded to get information processed for us while we were gone and it was a good experience. We love the truck, best one we have owned. We are a ford family.
Great Service
James is the best !! Very easy to work with, sincerely care about his customers. Thank you for all your help!
Sales
Beck was great she worked very hard to make the deal. She followed up on all my request and made it happen I would rate her and the sales manager a 10
Great service
The service department was very fast and professional with the service required.
Both clean and very outstanding service
Chrysler is the vehicle I got and the service outrageous. The staff was very outstanding I would recommend famy and friends to this dealership.
Good Service
Staff was very helpful. Richard did a good job keeping me updated on status of repairs.
gone with the wind
service was great, james rodriguez was excellent, I hate surveys, especially when you demand that I lengthen them
Charles R. Warner
The only drawback that we have this time at the dealership is that our vehicle was there for almost one month for the work to get done! ????We dropped off and picked up our vehicle after hours, so we didn't have any interaction with anyone.
Great Service, Knowledgeable Staff
Very helpful service. Answered every question I had and found me a car to match my needs, which was great on gas for my going back and forth to college and was going to be dependable for a very long time.The Ford Fusion met my needs,and I love it! Thank you so much. Very happy driver.
Great customer service!
The customer service was excellent. The process was immediate. I will recommend your dealership to everyone.
Good service, good people
There was a misunderstanding by the service dept. concerning the pricing on "The Works" package, resulting in a substantial overcharge. We contactedyour service representative, and they promised that our next package will be at no charge. Thanks
Great service
I have just purchased a used F-150 platinum from Cecil's and it was my first time buying a vehicle on my own. The people there made it so simple and went out of their way to find what I wanted and in my price range. It was a great experience.
My experience at Cecil Atkission
I bought my used 2013 ford explorer in San Antonio, but was welcomed at Cecil Atkinson in Hondo for a repair I needed as if I'd purchased the vehicle there. For that I truly am appreciative. I had a great experience and feel James, Veronica and Ronny in the service department are exceptional. Thank you again.
repairs and service. 30000 checkup on expedition.
James Rodriguez always takes good care of our fords for my wife & I, always on schedule, and done right. Excellent staff & mechanics.
Charles R. Warner
we bring out Ford vehicles in for regular service & are always very pleased with the service/work we recieve.
Cecil Atkission, Hondo, TX
2015 Ford Escape. Service excellent. Staff very helpful.Enjoyed the service received. I am very happy.
New Explorer
Jamie Brady was a great salesman. He was very helpful and very polite. James in the service department always greets me with a smile. He does his best to get my car out of the shop as quick as possible. They treat you like family.
great experience. friendly staff
No surprises,professional and friendly. I felt like I was welcome to be there and not just a number on the board. I will recommend everyone I can
OIL CHANGE
speed!!! Thanks to James Rodriguez they had my truck serviced in less than an hour. NO WASTED TIME OUT OF MY DAY.
Happy Nurse
Victoria was SUPER!!!! We bought a used Kia Soul... Perfect for us and my work.... Drives Great!!!!!Thanks Bunches!!!!!!Debby Skipper
Ms.Stuman
Great job everytime I go in for my OIl changes..Great staff.
Humilliating Customer service
On February 17 2015, I went looking for a vehicle. the seller of Cecil Atkission Ford, showed me an expedition, but they did not let me drive it, I was told that the brakes need it to be adjust. They persuaded me to sign the contract and to buy the vehicle, Even though the car was not ready, and had not passed the state inspection. I was told the next day the car will be ready. Four days later on February 21,2015 I when to the dealer the car was still not ready, I asked the general manager, Javier Gonzales to unwind me from the contract due to the situation of the vehicle and how the whole deal was handle buying a car that was not drivable and was not fully disclosure prior to purchase. He yelled at me was upset for losing the sale. I asked to speak to his boss "Scott Barlow" the General manager, he was very controlling about the whole situation, he was raising his voice at me right from the beginning because I requested to be unwind from the contract I was not satisfied that the car was not ready. The general manager Scott Barlow threatened to arrest me, he showed me a batch from the police and said he was the top authority, and he throws me out of the premises. he called the police alleging I was disrupting the peace. He clearly invented that so that he could not release me from the contract, and keep holding me liable; All because the dealer could not lose the sale. He did not care to look over my interest or my experiences as a buyer. He humiliated me and my family. I walked out of there in tears, with a contract of 60 months $5000 less, that's what I gave as a down payment, and without the car. All because Scott Barlow thought that by having a constable badge and being the General Manager could take advantage of the customers. Mr. Barlow forgot the ethics to be the general manager, and the rights of the consumers.I had the worst experience as a buyer, because the people in charge of Cecil Atkission Ford at Hondo, Texas took advantage of me, and sold me a vehicle not drivable.
Delighted with Cecil Hondo's TLC
Came in to decide between 2 or 3 new vehicles and the one I decided on needed a tweak, the dealership went the extra mile to trade another dealership for that car, but before it happened, they suggested I consider a freshly traded, gently used luxurious vehicle with low miles that ended up fitting my needs best. They sacrificed a new car sale, but kept a lifelong client. I always feel they look out for me like they would for family. This is my 4th car purchase at this dealership. Thank you Cecil Hondo!
Great service
Your staff is very helpful. Especially the service department
Great service department
Mr. Rodriguez is wonderful and mr. Keilmann was very quick and had me in and out. My experience was perfect
Tina Weynand Mumme
I wanted a GMC Acadia and the Cecil family in Hondo was extremely polite in locating one for me, bringing it in, and letting me buy it from my hometown folks. I appreciate their helpfulness and being treated with respect even though it wasn't a Ford. Therefore, I will continue to do business with them. The community feeling of helping each other is very comforting to me when spending a large amount of money. I welcome their knowledge and know they will always have my best interest at heart. I know the service department will steer me right, also. Thanks to all for your smiles, time, attention, expertise, and treating me like your family.
recall
had a recall. james rodriguez was extremely helpful
excellent
service was great we were in and out in less than 15 minutes
Great Service
First time for service...everyone was very helpful.
The Best
James, my service manager, is absolutely awesome!!! He is the reason I buy my trucks from Cecil Atkinson Ford in Hondo.
Parts sales
The service was great and the staff was very nice, friendly and polite.
Cathy Delk
As always the Ford service department delivers great customer service. In James absence, the service manager even waited for me as I to drive down the street for the parts store to check the battery I had to buy a few months back cause Ford was closed. I perfer Ford products to NAPA. The experince was A plus
great service
Absolutely love working with Heather probably one of the best sales people
Good purchasing experience
The experience was great. I am very wary of car dealerships because of the experiences I have had in Houston's metropolitan dealerships. The folks at Cecil Atkission were courteous, friendly and helpful. I choose the vehicle I wanted online, emailed them and a representative called me promptly. I confirmed the equipment on the vehicle, requested a sale price and got what I thought was a very good price. My wife and I drove to the dealership a few days later and completed the purchase in a rather short visit. The vehicle was delivered to me two days later. I would recommend Cecil Atkission to any of my friends.
Ford Tartus
2015 Taurus,runs great, (4cyl) rides great,very disappointed with the 26mpg was expecting 30.Service at dealership was great,salesman,finance manager,and the sweet sales girl who showed us the blue tooth operations,were all above the normal,but that's Cecil Atkisson dealership you should be proud of them. But that voltzwagon Passat still looks good
MANAGER
VERY HELPFUL AND DID NOT FEEL PREASURED AT ALL, ALL THE STAFF MEMBERS WERE VERY COURTIOUS.
Super Christmas service!
Incredible service! Our Town and Country minivan was brought to us shiny and clean and with a full tank of gas- we love our van!! Heather was over the top! Very thankful this Christmas!
clean good people
Home like environment great people really helpful never bought a truck so easy thank very much
Charles R. Warner
Have been customers for several years and continue to receive excellant service.
customer
I stay with my Fords due to the service I receive. James is so dependable and works hard to keep my old Ford Explorer Sport running as I drive it back and forth from Hondo to San Antonio, 5 days a week. The 15 year old suv runs like a top. I would investigate in a new Ford suv. However I think the New Ecape is cheaply made compared to the other competion that is out there. I am holding off purchase a new suv hoping that soon Ford will improve the type of suv that suits me. If not I am looking at a Jeep they are well made heavy cars.
Great experience at Atkission Ford/Hondo, Tx
I was in the market for a F350. I live approximately 100 miles from the Hondo location, thus I was doing my shopping via the internet. The dealership had a nice inventory and good information online. I saw the vehicle I was interested in and sent an email from the picture associated with the vehicle. I received a prompt response. We worked the details out via email correspondence including what I felt was a very fair purchase price. Upon arriving at the dealership we were greeted by a professional and courteous staff. The entire process at the dealership was very good. I required additional equipment on the truck that required an additional day or so for preparation. The dealership then delivered the truck to my store. Great service, courteous personnel, great experience. Would recommend Atkission Ford to friend or family.
WORKER
GOOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review
James and the rest of your service department are excellent to work with. You will be doing all of our service work in the future.
Owner
F350 4X4 Runs great. The low tire pressure light stays on all the time. Since I first received the truck. Will bring back for correction.Slight problem with in bed ball hitch. I bought truck with goose neck hitch but when I got home and ready to use it next morning there was no ball in the truck. Had to make trip back to Hondo to get the ball which was promptly supplied. Thanks to you all worked out well with a little extra travel. Thanks for your service.John M. Wade
service of vehicle
I did not purchase a vehicle, just took it in for service. Their service is excellent, we have been a customer for 10 years and wouldn't go anywhere else.
very professional very clean
Everything happen so fast it was awesome. Got great deal on my vehicle. Love my truck my family is so greatful.
Great Service!!!!!!!!!!
Scott and staff are SUPER!!!! Always willing to help and make it right. Thank you
James is always number 1
James has worked with me on many issues with my 15 year old Ford Explore Sport. He is the reason I keep the car. Sadly I don't like the new Escape ..I have 2008 too. I am looking at a Jeep and really don't want to buy it as James and I have developed a relationship that evolves from buying my tries at Ford to fixing the ac unit this summer in the car. We are working monitoring the oil leak that developed as the car is old and still making the 82 mile round trip into San Antonio from Hondo. I struggle with buying a Jeep as I really trust and value James as my service writer that keeps me safe on the highways. I am hoping Ford Escape I don't feel safe it at all. MY 2012 Ford Escape saved my life.
Great service, friendly staff
Both your service crew and Sales manager have been exceptionally friendly and helpful. We will definately be back.
Friendly Service
Richard and James always take care of our service needs for our vehicles. Excellent service.
Bedliner Installation and correct manual.
I purchased a manual and bed liner. The bed liner was installed perfectly and is just what I wanted. There is no way I could have done it myself as I have Multiple Sclerosis and am 72. I am very pleased with the way it looks and am convinced it will be a valuable addition to my pickup.
f 150 fORD
Ford F150, the service was excellent The staff was polite AND great.
Mr. Jesus Ibarra
I'm a regular customer, almost feel like part of the family. I needed to get my vehicle inspected as required by the state and so, when I called for an appointment, James Rodrigues said just bring in in in the morning. Well I did and the guys got on it like an old sled dog on a high speed race. My truck was done in less than an hour and I went home smiling thanks to all ya'll at the servive department.Many thanks for your service.Jesus Ibarra
Phillip N. Wright
I had to wait for the truck to be maid ready for my pick up. The staff was great to work with.
Great service
Went in wanting to trade in a truck and buy a commuter car with good mpg. Got an extremely fair offer on my trade in and bought a ford focus. The staff was really helpful in letting me test drive multiple cars. Would highly recommend buying from them, and will most likely buy from them again.
great service
The staff went out of their way to make sure I was satisfied.
prize winner
I received a flyer with a scratch off as well I scratch it off and my numbers matched with the winning prize of 1000 we shall see if the dealership comes through with there word and hands me my cash then I will do a follow up on whether they scammed me or not. I'm hoping for the best but we shall see. Till next week.
Nice service
My car was damaged by an accident. I needed to buy a new one. But where I get proper model and nice service, thinking. Then I go to Cecil Atkission Ford for my new car. They explained well and helped to choice. I am very much pleased.
Advertisement prizes are a gimmick
Very deceptive dealership. If you get a scratch off advertisement in the mail and you think you've won cash or money off, don't believe it. It's a scam. On the advertisement you will scratch off and win money, but when you take it in they will tell you that you've only won a free lottery ticket. Nowhere on the advertisement (or small print) does it tell you this- the advertisement makes it truly seem like you've won money. When I spoke to the representative he insisted that it wasn't misleading, but did make a comment that I shouldn't have really believed that I won anything. Basically they deceive you in any way they can to get you in their doors and they have no qualms about it.
Mileage: 0
Color: Other
Transmission: 10-speed Automatic Transmission With Selectshift® Capabilit
Body Style: SUV
City: Hondo, TX
Engine Type: 3.5L EcoBoost® V6 Engine wi
Mileage: 0
Color: Other
Transmission: Torqshift® Ten-speed Automatic Transmission
Body Style: Pickup
City: Hondo, TX
Contact seller for Engine Type
Mileage: 0
Color: Other
Transmission: Torqshift® Ten-speed Automatic Transmission
Body Style: Pickup
City: Hondo, TX
Contact seller for Engine Type
