Caruso Ford Lincoln

Great discipline and friendly service.

You have friendly people working at the dealer.The place is very organized and clean. it's just the air problem that I hear coming through the door seals. But your technician and I drove to try to locate that problem couldn't hear it. But he said he's going to notify someone or a company for an update to see if they can help. But as long as that problem is documented. I have no problem in case that air noise gets worse.

Great Service, Nice facility upgrade

I wrote a glowing report last week and I stand by my words. Again, a big thanks to Don Mace, (service advisor) for his assistance.

mrs.ferris

Great customer service, going over and beyond for there customers

Caruso Ford Of Long Beach

Caruso Ford Is The Finest Ford Dealership In Long Beach , Clean Well Organized Professional Service .

Engineer

One of your sales staff picked me up from the airport which saved me a lot of time, and made my buying experience much easier. I will definitely recommend your dealership to anyone that is looking for a new car. Thanks again, your staff made this an easy transaction.

Quick Oil Change

Needed a quick oil change and stopped in without an appointment. The car was serviced quickly and came back as clean as a whistle.

New Year, New Car

I really liked Robert's style for a salesman. Everyone one there was great.Lincoln MKC

Great Service Great People

Had a great experience at Caruso Ford. Everyone was friendly and helpful, from the salesman to the financial person.... Great Job Caruso Ford & Lincoln.

Great Service!

I took my 2013 Ford Explorer in for the recall on the interior door locks and the routine maintenance. As always, it was done in a timely manner and they washed it for me. Annette, was my service rep and is always helpful and friendly. She is great to work with!

F-250 Repairs

Don Mace was so helpful like always, He needs to order some parts, but everything is wonderful. Thank you.

My Review

My wife took our 2015 Fusion in for service. We have always used Jose and as usual he did his very best to insure that the service was done properly but that she got out as quickly as possible.

My dealership since they came to town.

It was just an oil change. Got it done and got out. Sticker on window said next service in 20 thousand miles, I use the mileage on vehicle info to figure it out myself.

Excellent Customer Service!

My repairs were very expensive, but Richard Canada was very helpful and applied a few discounts in order to help lower the costs. I have always had a great experience at Caruso both in sales and service and the staff is the reason why I continue to return for all my service, and purchase needs.

Great services

My experience at Caruso is always a good one as the staff is very professional and they always handle any concerns I have very efficiently. PS Love the new remodel!

Review of last service at Caruso Ford

Pleasant personnel. Courteous. Clean place. coffee, tea and Donuts make you feel at home while waiting. A nice touch!

Great Staff

Everyone at Caruso was extremely helpful and knowledgeable. My sales Rep Ali was outstanding and is a true asset to your company. I would recommend Caruso to any friend or family member who is looking to get a new Ford over any other dealership in the area.

Very nice personnel

I had another place in mind because they were cheaper but Caruso matched their price. Good deal

Service Feedback

Great service. Very Professional. A very positive experience.

New Explorer Purchase

Everyone was extremely helpful and i will continue to come to Caruso ford for maintenance and purchase of another car soon. I also recommended to my friends.

Great buying experience

We purchased a 2016 Lincoln MKC to replace my wife's 2006 Acura TL. Jeannie Peikert was our sales person and was fantastic! She was always very upbeat and cheerful in every interaction we had with her both on the phone and in person. She kept us up to date with the progress of this special built automobile from the moment we ordered it, through each stage of build and until it's arrival at your dealership. She thoroughly explained the functionality of the automobile to my wife and called us back after a few days of ownership. Even though the showroom was in its final stage of completion it was meticulous, very inviting and a place one would want to spend time. Overall, an outstanding experience purchasing an automobile at Caruso Lincoln.

Fantastic service department

Fantastic service! I'll be a repeat customer and will be taking my ford here for servicing from now on.

Great service, very nice facility

I've been going to Caruso Ford for over 20 years... I've taken all of my vehicles there and I love the service! I would recommend Caruso to anyone.

leasee

2015 mustang gt service was good & staff was helpfull.

great dealer

great service friendly reps explained everyhing and facilities were clean

I wouldn't go anywhere else.

2013 Premium Mustang Convertible. First let me start with saying that I would not take My Pony to anywhere other than Caruso, but a few months ago I had my brakes done for $279+change and when I brought My Pony in this last time for 'The Works' I was told that I needed to have new brake pads put on sometime in the near future? So, I do not know what is up with this and I really do not want to pay for another brake job (that would be twice within a few months of the same year?)! Could you please look into this for me and let me know what is going on with this? Also, I have not had the recall regarding my airbags done yet, although I have received the message regarding such numerous times.

After Sales repair

Great followup after the sale. understood my concerns about a bad window and had it promptly repaired.

Great service.

Great customer service. I had a blast financing my car here. First I want to thank Carl McNeill for taking the time to call me and keeping me updated also helping me to decide on my car. He expained everything that I needed to know from the vehicle. Once I decided on the vehicle he introduced me to Pedro, he helped me understand the car. Also I would say he helped to not lose my patience as he was with me through out the whole purchase. If not for Pedro I would have lost my patience and might would have lost interest on the car. Overall great team.

William Brown

WE purchased an F250, the service was excellent and the staff wonderful. We would recommend Caruso Ford to anyone, thank you Caruso ford

Wonderful service department

Phil is always wonderful. Every time I get my car serviced I always hope I get to work with him. He's very professional, kind and warm hearted. He gives be the best deals and I can always count on him to get my car in and out with no problems. Thank you Phil!!!!

Good Service

Staff experience cool, impersonal and matter-of-fact. Service done in a timely manner.

excellent

I always had a positive visit with the dealership every time I come for service because of Juan and Ranferin. They always take care of me. I was very happy to learn about Juan's promotion but sad to loose him. Phil who helped me this time was pretty good. Thank you for having good people in your place.

Great service at Caruso Ford!

I am always very happy with my service at Caruso Ford. Everything is done quickly and I feel very confident with the work that is done. Don Mace is an excellent service representative. He takes care of everything!

Service at Caruso Ford

The service was great. Drop off was easy and the car was ready, when I arrived.

Great customer service, Pleasant atmosphere .

Excellent service and very friendly and Pleasant employee I would recommend Caruso ford to anyone.

Great Service

The experience of having my Ford Focus serviced at Caruso Ford was great from intake to completion. As always, Don took care of the write up, made sure I was comfortable in the customer lounge, and explained the service that was completed and what I will probably need at the next service. The work was completed on time, and the car was returned to me clean and ready for the road.

Amazing Service

Phil was amazing. Very nice and welcoming. Everything went smoothly.

I recommend CARUSO

I brought my car in primarily for routine oil change, etc. Since it is still under warrantee, I wanted the mirrors to fold back when the vehicle isn't in use. Jesse Perez checked and "found welcome me home feature was inop. Updated body control module to latest calibration retested passed." It worked beautifully for at least 24 hours, and is once again "inop."

My Caruso Ford Experience

Josh, Matt, Martin, Miguel and Carl took great care of me! Thanks!

Bambi Smith

While there for an oil change and tire rotation the service guys discovered a nail in my tire and performed a courtesy patch and then discovered a recall that I had not been notifies about yet and took care of that and still had me out in an hour!

A great dealership to buy and service your car.

I brought my 2007 MKX in for the 90,000 service and chose to wait at the dealership while my car was being serviced. Although it took much longer than I had anticipated all the staff was professional, friendly and helpful, so I didn't mind the wait. I had a chance to chill out and "really" read a novel which I usually do not allow myself much time to do at home,. Caruso provides you with comfortable lounges, coffee, drinks and other goodies, and they also offer a courtesy car if needed. My car has exclusively been serviced by Caruso (formerly Long Beach Lincoln/Mercury) since I purchased it there 8 years ago, and I plan to continue to do so in the future.

Good service

Don Mace did a good job of explaining things to me.

Always Good Customer Service

Although my keys were lost at the time I went to pick up my car, Don Mace takes care of me and goes above and beyond to help out in any way, which is always appreciated. The female office staff in the trailer were also extremely courteous and friendly. I cannot recall the name of one of the dark-haired female managers who was there at the time of the ordeal with my lost keys, but she was also helpful and very nice. Sorry I do not remember her name. My keys were eventually found and all was right with me and my Ford Edge. Don offered to detail my car for the inconvenience, which was a nice thing to do. I also would like to thank you for providing shuttle service for the customers. It is a great that it is provided. All the shuttle drivers I have come across are so friendly and pleasant. Being in a customer service based job myself, I understand what it means to provide legendary customer service to those you deal with. Despite a few mishaps here and there with your service department in the past, Don Mace has always stepped up and made things right. He really is the reason I decided to keep my Ford Edge and not exchange it for another vehicle because of the excellent customer service he provides and still continues to do so, whenever I have to take my car in for service. Don is professional, makes you feel like he really cares, friendly & gets things done! Thanks Don! Thanks Caruso Ford!

Great staff. Sales to Service, Everyones great!

I was not planning on purchasing a new vehicle at this time, but due to unforeseen issues with my Ford Flex having a major mechanical breakdown, I was left in the position of repairing a car with 100K or buying a new one. I decided to buy a new 2015 Edge with the 2.0l Ecoboost engine. So far I love the new car. Very comfortable and very good looking.

changed a bulb - rear right turn signal

was able to get my right rear turn signal bulb changed in do time. service personnel were very nice.

Fear of car tampering.

Great service. I entrusted my car to to this place. I went to the gym to exercise sometime wondering if my car is safe. Its a great repair shop. But that's just me.

Converted

Friendly staff, professional, helpful even after the sale. I converted from a devout Honda product lover and went with Lincoln MKZ first time in my life. Very satisfied so far.

Great Serivice

The service was great. I went in for a diagnostic on the engine service light and the problem was promptly found and repaired.

Great service.

I'm always helped out by service technician Don Mace, and he always treats me well. Most of my problems are solved same day, and he always gives me the best price.

Great service... follow-up excellent

At this visit, I replaced tires. Richard, the service advisor, kept me informed on the status of the work being performed.Good commuication. Richard also helped me with the rebate...awesome. The customer service is outstanding. Remodeling is in process - anxious to see the outcome.

repair on Lincoln

Exceeded expectations. Repair done quickly, loaner car made available.

Very Good Lincoln Service

Special commendation to Phil Garcia in Lincoln Svc. He went above & beyond to make me a happy customer!!

Great service

Right away the staff was very helpful, they remembered the type of vehicle I was interested in and gave me great service and suggestions right off the bat. I had a great experience at Caruso and will be recommending this dealership to my family and friends!

Attentive, kind, and respectful service.

The service manager and the mechanic and both the drivers were friendly and attentive. I felt as though my complicated vehicle problems were heard and dealt with in a way to help resolve them. Thank you.

Car Service

Brought in my 2010 Ford Explorer for service. My service guy Phil was very helpful and made sure that I was informed with everything they were doing to the vehicle.thank youAnthony Balov

great service

I had an oil change a month ago at which time the service rep told me I neede a rear brake job. I went back a month later for the brake job and everything was handled very well. No complaints, no suggestions. Everything was great. Thanks.Charlene Kent Van Nostran

Patricia Rico

I always experience professional and kind service.

great service

It was wonderful. We will do all of our ford business there. The employees are very kind and treat the customers very well.

Awesome Service and cleanliness of facilities

I came in for a battery for my ford edge. Mr Garcia was awesome host and took really care of us in making sure our wait time was a pleasant experience. I was delighted with the free complimentary coffee donuts and fruit especially since my kids were with me that day. Thank you and continue to treat us customers with such great manners and we will continue to come more often, my edge is due for a routine maintenance!!!!

Enjoyed my esperience

Very professional and helpful., during the process of buying my MKZ. My sales person answer all of my questions and made me feel very comfortable with the purchase and helping me with the orientation of my new car.

Excellent repair

Service was outstanding. Don Mace was the best! Don maze personally check tire pressure and make sure the car was in tip top shape when it was handed back to me. Don also was able to help me with a loaner would save my life.

Great service

I purchased a 2016 Ford Explorer XLT. My sales representative, David, was great. He found me the SUV I was looking for at a great price. I purchase a Ford Escape from David last year and both times he was a pleasure to work with.

Great Services

Our sales person Kong was extremely helpful in our two day process of purchasing our Edge. His knowledge led us to make our purchase.

car repair

2015 mustang gt- diagnostic problem. Had tobring car back, because engine light came on again. The staff was helpfull. I will bring car back again because of engine making clinking sound when I start engine.

OIL CHANGE/BATTERY CHECK

The service lady ( fantastic lady ) had to recheck my battery the mechanic said it needed to b changed; it passed/good when the service lady re-checked using her own machine.The mechanics need to change their batteries for accurate readings NOT MISreadings. I took my car in on 10/10/2015 for an oil change; I noticed just yesterday on my way back from vegas that my next oil change is due on 4/15/2015 according to the sticker ..seriously ? I am a little uneasy questioning if the performance reports are correct; it does not look like the people who perform work on the cars check their work; just hurry it thru it seems like.

Experience

We were referred to Caruso by Kinecta. Our understanding was that the referral would save us money greater than an Internet deal or a visit to a dealership much closer to home. We were very disappointed to discover that savings on a new purchase weren't any greater with Kinecta. We arrived straight after work and had a significant wait while the offer was being prepared. We needed to eat. I wish the sales associate would have told us it would be a good time to step out for 30 minutes to eat something. Basic human needs were not considered.

Recalls done well

I went in for some recall items on my Fusion Hybrid. The service advisor, Jose, was very knowledgeable about the recalls and set me up with a rental. The cashier, Edith, was able to get me a rental similar to my Fusion (newer). I even spoke with Jesse, the service tech, who talked to me about the recall items. Thanks Caruso for having a great staff and handling the recalls with professionalism and speed.

Service Appointment

Very nice people, and fast good service. Thank you!

fast service

service was fast, polite and fixed the problem. and they washed my car! thanks!

Service Dept

The service technician was very helpful, althought I wasn't very happy with Chris, I dont know if he was tired? A service tech came over to explained the services that had been completed otherwise I have always had good experiences with everyone there....I will try to avoid Chris on my next visit.

Always a pleasure to do business here

We have always had a pleasant experience here. Especially due to Don Mace in the service dept. Thanks for the good service

-----none

My service writer/rep always provides courteous, thorough customer oriented service and ensures that my needs are realized & satisfied by the mechanical staff.

Impecable service

2015 Lincoln. Multi-contour seat stopped working. They found and corrected the problem real quick. It failed during a 4300 mile road trip. I tried to get it fixed at a dealer in Fort Collins Colorado and Rapid City South Dakota. Rapid City would give me an appointment in 5 days and Fort Collins was similar. I pulled into Caruso and left the car. They called me within and hour and a half and informed me of the problem was found and they had it fixed. They were washing it and it was ready to pick up. FANTASTIC! No appointment! What service!!!!

Great service

Timely and courteous service representatives. Very comfortable waiting area. Especially good that I was able to talk with the technician that worked on my vehicle.

Timely, hassle-free service!

Kind and attentive staff assisted me and explained all the details of the service on my car.

Excellent Customer Service!!!

The customer service was outstanding. The experience was very personal. Even though the process is tedious and lengthy...it never felt that way. It was a hot day and cold bottled water was provided to each of us. All my questions were answered. It was a great day.

fANTASTIC CUSTOMER SERVICE

OVERALL..... A VERY ENJOYABLE EXPERIENCE. WOULD DEFINITELY RECOMMEND.

Friendly Service Center

Service Advisor did a great job, made sure any recall was completed.

Overall & great dealership!

This is our second time leading an MKT from Caruso. Marvin is fantastic! He made the leading process stress free & seamless from start to finish!

Great service

This time when I took my car in for repairs (which should have been done the first time) the service was great. Phil Garcia is a great service tech.

Great service

The service rep who help me (Phil) was very friendly and he kept me updated on the status of repair of my car which made the long wait less inconvenient. I'm very pleased and satisfied. Thank you.

Maintenance

Jose was helpful. I do not like the new car rental policy. It was previously possible to rent a car for $35.00 per day. Transmission flush took longer than expected because service dept did not have the correct fluid for my MKZ. Shouldn't that be on site. Jose was helpful.

Quick, and Easy In and Easy Out.

My Concerns were addressed, and solved, with a quick turn around time on the work on my Ford.

VERY PLEASANT EXPERIENCE

MY HUSBAND AND I PICKED CARUSO FORD BECAUSE IT WAS THE CLOSEST TO US. WE ARE SURE GLAD WE DID. CARL AND STERLING TREATED US VERY WELL AND WERE PATIENT WITH MY SILLY QUESTIONS. MY HUSBAND HAD TO LEAVE AND I WAS VERY COMFORTABLE AND HAD NO HIGH PRESSURE SALES. VERY PROFESSIONAL AND FRIENDLY. WE WOULD RECOMMEND ANYONE TO GO TO CARUSO FORD. CUSTOMER SERVICE, BUYING PROCESS AND FACILITIES ARE OUTSTANDING.= 5 STARS!!***** I EVEN SIPPED ON A CUP OF TEA!! THANKS FOR ALL THE ASSISTANCE CARL AND STERLING. WELL DONE!

Excellent service

I have a 2011 Ford Escape that needed some work done on it. I typically connect with Jose, who provides excellent customer service, as does everyone in the service and parts department. Everyone is friendly, attentive and professional.

Feedback on Ford Ranger Service

Staff was polite and helpful. Provided a rental truck for the two days my was being serviced. Rental F-150 was in excellent condition (almost did not want to give it back!). I was kept informed of the status of my vehicle.

Great service

Awesome job. Felt important. Easy to get appointment and short wait when I got there.

Caruso Ford -- Top Notch

I have a 2013 Ford Explorer Sport -- this is my 5th car which I have either purchased or leased from Caruso Ford (formerly Pacific Ford). So I have a long history and I have to say I rate them very high on customer service-- that is why I have continued to support them. Fred Sepanlou is my go to guy when I need to purchase a new automobile and everyone in the Service Department does everything they can to make you feel comfortable and to assist you. I have dealt with Juan in the Service Department for years and now he is a manager, that's because he puts the customer first-- way to go Juan. Most recently I was serviced by Richard and Chris and both were top notch. It is in the culture at Caruso Ford - all businesses could take a lesson from them. Keep up the excellent work!!

Great service

Hi, we bought a 2016 Lincoln MKZ,this is our second Lincoln from you all. Mike helped us with everything, he was very nice and informative, what a great experience. We will definitely recommend anyone to Caruso. Thank you again, we love our car. Phil and Esperanza

service

good service out in two hours/////////////////////////

Great Dealership

One call to get a price and availability. When I arrived at the dealer the car was ready and we had a great test drive. While the paper work was being done the car was prepared and we where out the door in just over an hour. No pressure in finance, or with the final price.

Nice facilities they are renovating.

The salesman and all the people were very helpful.

3 excellent employees & 1 very bad apple...

Ray Gutierrez, Victor Gomez & Sal Munoz were excellent, top-notch & accommodating professionals! Opposite to this was Cynthia in the Service dept.: this Monday when I purchased an extra item for the Edge & I asked her 'when this can be installed', she refused even to give a relevant answer other that 'I am working with another customer; will tell you in 15 mins'... BTW, there was NOBODY in the waiting room & she was not on the phone... She & other similar employees should be disciplined or if behavior is repeated, replaced ASAP, bcse they destroy the otherwise very good image Caruso Ford-Lincoln.

great customer service

I leased a Ford Escape. The experience was great and the sales person was patient, friendly, and polite.

Great place!

This is the way a dealer service should be. Simple and straight forward. Good customer service and good, quality work.

Service

Lincoln MKZ, Service was great other than all the construction mess, but I know it will be even better when done., Staff was great other than its been 3 weeks and you still have a $250 Hold on my credit car from the loaner car that is wrong.

Great Service

I have had problems in the past with slow service and being left in the dark during a long visit for service. This was not the case Phil G., let me know what was happening and advised me of a recall that was remedied and even recommended a place for lunch as I waited. You need more people like him and his work was greatly appreciated.

Title

Great service experience. Facility under construction.

Great service

VIP service oil change, professional service and care provided.

Great service

My salesman John Tuckett was fantastic and listening to what I wanted and seeing what was available. He made the experience easy and stress free.

Sunroof repair

the repair took over a week and I was told I was to pay for a repair when it was not done correctly months before. Fortunately Annette made up for it removing the deductions and completing the repair appropriately.

Great service

I purchased a 2016 Ecoboost Mustang couldn't of been happier. The service was great and Sales representative Chakra Kong was very friendly and helpful glad I got him.

Trust worth advisors

I live in the Culver City area but drive to Long Beach because I trust service adviser Juan A he will always explain what I need and make sure everything is perfect before I leave

Great service

All I can say is" wonderful" quick and professional. I recommend ford dealer all the time.

My last review

All went well Thank you XOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOOXOXOXOXOXOXOXOXOXOXOXOX

We like Caruso !!!

Anita was very helpful and all work was well done in a timely manner.The Service Manager was incredibly cordial and helpful !!!!

Great service!

We purchased a 2015 Ford Escape. The salesman Parvin was very helpful in explaining the features of the car.

Car repair

He was a very nice person kept me informed on the service of my car was going. Kudos

Great service!

Service was Great! Our service advisor was awesome!

Customer Relations is Important

I have a 2015 Ford Explorer. My sales experience was the best! The 1st time I came for service was NOT the greatest. After my experience I had made the decision not to give Caruso my service business. That day, I felt as if now the sales deal is done they could not care less abt the issue I was having with my 4 day old vehicle. It was just before 8 in the morning, the people who check in the vehicles were less than nice (there were 3 of them standing around, I had interaction with 2 of them) and it actually took 20 minutes for someone to come over to me, mind you I was the only vehicle checking in at the time. In the midst of waiting the 20 minutes (after 5-7 mins there) I went and asked a gentleman who was sitting doing some paperwork if I needed to do something or sign in. He looked at up me as if I had robbed him of something. The guy who actually check in my vehicle was a little better but not much. I felt like going out to buy the staff a box of coffee and some donuts to perk them up. I was expecting the service department to offer the same customer service I received during my sales experience and I was GREATLY disappointed. I would think that the service department would go to great lengths to provide excellent customer service, being that a person's repeated experience if the experience is good, will keep a loyal customer such as myself returning to spend my money and refer friends, family, even strangers back to the business who has met or exceeded my expectations. It's called customer relations.Do to circumstances beyond my control, I was FORCED (when I say forced, I called every dealership west of Cerritos and south of the 105 fwy, but no one could take me for at least a week) to take my vehicle back to Caruso for my routine oil change and tire rotation. I may have waited 3 minutes this time, already an improvement bease I was dreading this experience. Thank God for the nice man who helped me. He was very warm, welcoming, and thorough. He explained to me the time it would take, he offered me shuttle service and coffee, and he actually seemed to like his job. I will be returning to Caruso thanks to my last experience, but I am still not 100% sure this is where I will plant my loyalty. I will take each experience as they come and make a decision at a later time.

RECALL SERVICE

Dropped car off at 7:00 a.m. for recall service and before 10:00 a.m. I got a call saying work was done and I can pick my car up. Excellent Service.

Purchased a Ford F-150 XLT SuperCrew 4x4

Purchased a Ford F-150 XLT SuperCrew 4x4. Helpful sales staff.

Good People

Excellent service at the service desk! Everyone was VERY helpful!

SR MANUEL ZARATE

ALL MY FAMILY GOES TO CARUSO FORD.THE SERVICE IS ALWAYS GREAT

Mister

okay as usual [you are too demanding, I don't have fifty characters of comment]

Excellent

Good and timely service. Courteous service advisor.

Very Friendly and accommodating

David was very friendly and helpful. We got the price we wanted. Overall, buying our car there was a very good experience.

Kong is King.

Beyond being the entertaining gentleman that he is, Kong was also helpful and very patient with us as we found the right car.

Great Experience

Great experience, helpful and friendly service. Although the is a bit of remodeling going on, it did not get in the way.

Good Jpb, Israel!

Four recalls seems like a lot. Not your fault, but still...Did not reattach front end plastic undercarriage piece, otherwise all seems to be in order.

Great customer service and great work on my car

As soon as I pulled my car up to the service drive, I was greeted like a long time friend. The service has always been top notch from the Salesman to the service department. We will be back to buy more cars when it is time.

Always helpful

Yes Paul and Fred went the extra mile to get our explorer on time before are scheduled vacation We have spent the last 15yrs working with them even though we live not in area

Mrs Angelica Massie

we are very happy with the service and our advisor Mr Canada

Great services, clean car, immediate attention

I brought my Ford Mustang convertible in for service for the first time. I used to go to another dealership and I had to make an appt where I couldn't bring my car in for a week and a half. Caruso ford took care of me right away. Richard was very helpful and when I picked up my car it was washed and ready immediately. The shuttle driver picked me up from my home which is a service I never used before and he was great

Great customer service

They type of vehicle we purchased was a 2015 white Ford Explorer. As soon as we got there we were immediately greeted by Tyler we let him know we had spoke to Sterling over the phone and he let us know he was with another customer at that moment but he was more than glad to help us in the meanwhile if we were okay with that. He was very polite and made us feel welcomed and showed us some vehicles we were looking into buying. We left to think about what we wanted to do but went back an hour later. After returning to the dealership Sterling took care of us. We were very happy with the service. The attention that we received was outstanding from all the staff we interacted with. We felt staff there were very sincere and even though sales is part of their job they made us feel good and showed they care a lot about the customers satisfaction. Sterling and his manager made sure we knew everything we needed to know about the vehicle we purchased. We left very happy and would gladly refer friends and family to this particular location.

Good service

The service department seemed to be understaffed. I had to wait 20 minutes for someone to help me and I had an appointment. Once they started service in my car they were very nice and they shared there concerns with me.

Great place to buy a new car

Our salesman was Ihab and he found us the car we were looking for and took us for a test drive. Saleem made sure we got exactly what we were looking for and Vince in the finance dept.showed us options on extended warranties, no hard sell just good explanations. Overall the staff did a great job we would definatly go back if we purchase another car.

Been Coming here for Years

Fast and thorough service. I was in and out in no time. The waiting area was clean and snacks were available.

Air conditioning and brakes fixes

My truck took a couple of days probably due to many customers. I was treated so well and my new friend, Phil Garcia was both knowledgeable and professional with my service I was given. A great bunch of people and glad to have had such a great experience.

survey

excellent,salesman and staff were very professional.I am still looking for a car for my wife. will come by later in septamber

Just an oil change and inspection.

Was fine as usual. Nothing exceptional or negative to report.

oil change

Don Mace and his service staff/ mechanics was very helpful.

Quick & Easy

Don was super quick and helpful in getting everything I needed done.

Outstanding!

Don is the best in the West and I will always go to Caruso for service of My Pony!

Great Service as ALWAYS

Don is always so helpful, and makes sure the car is returned in a timely manner. Also love that he's a Star Wars fan, he's able to talk to us without it just being business. We all have lives, and he makes sure that we get back to them.

Great Service

I purchased a 2015 Ford Mustang. Staff was extremely helpful and had amazing customer service!

Edge Service

Everything went as expected. I chose to wait for my car to be serviced, wait room was comfy and my car service was completed before time quoted.

Best car buying experience

My car buying experience at Caruso Ford was fantastic. I want to thank Brian A. and his team of professionals for the best car buying experience I've ever had. From the moment I walked on the lot i was met by Dan B. who was very friendly and nice. He showed us different models of the car we were interested in. We never felt pressured or hurried to purchase it. Dan was very knowledgeable about the car and took the time to explain all the features about it, especially the sync feature. We then went inside to speak with Brian. His unwavering passion to make us completely satisfied was amazing. He was genuinely concerned about our experience at caruso ford and answered all of our questions. Brian was awesome. Without a doubt the best person I've ever dealt with at any car dealership.Thanks again to all of you for making us feel like a part of the Caruso Ford Family.

The Player of Games by Iain Banks

Foed EscapeService was excellentStaff was very helpful and pleasant. Not pushy or high pressure types.

Customs and Border Protection

Verry helpful and completed the work on schedule. Facilities under repair, but did not effect the overall repair process.

Great service, helpful staff

The staff (all of them) were wonderfully helpful. I am relocating from Chicago and still don't have drivers license from CA . The staff facilitated the registration and insurance (Fred, Martin and Paul) were fantastic. Thank you

Company Car Service

They missed a burned turn signal bulb which I am driving around with due to lack of time to get corrected.In addition, I was stuck there for several hours before I was notified of the extent of repairs and no one checked on me to see if and when the van would be ready to provide a ride for me, which seems to be a common occurrence every time I brig the car in foe service.

Great service, friendly staff

Service was very friendly, assited me right away and i was out of there.. fast service..

Review

2010 Mazda 6. I anticipated a 2 hour wait, as the service dept was very busy that Saturday. However, I was in and out in approximately one hour thanks to the consideration of my service rep.

Awesome Service Department

The service department is top-notch. All the service writers are customer-oriented. Chris helped me and informed me when my vehicle was ready. Recommend going here.

Excellent service

I was helped by Fred S and Dan B at Caruso Ford and they were AMAZING! They treated me more like family than a customer. They were patient, thorough, and friendly. I would recommend these two professionals without a doubt! Excellent experience!!!!!!!

GREAT SERVICE

Been having a slow leak on one of my tires and the shop could not find the leak. Went about 2 to 3 times when my tire needed air. They finally located the hole. They have patience and that's good. Don was the one to help me most of the time. He was calm listening to the problem.

Good internet sales rep.

Ford Edge. Lease. Marvin Eleid is great.************************************************************************************

120,000 Miles and still going Strong!

I have been taking my 2006 Ford Explorer to Caruso Ford for service for many years. The car has over 120,000 miles and is running beautifully. Caruso Ford service department has been am important part of keeping the Explorer in top shape. Plus the staff is always helpful. I highly recommend the Caruso Ford service department for maintaining your vehicle.

Excellent service

The first thing l noticed was that all employees greeted me, and other customers warmly. Richard Canada took care of my request immediately. He kept me posted, advised of other repairs that my car needed, which I approved and my car was ready before the estimated time he had given me. My car was washed and vacuumed. I do not know the name of the man who washed and vacuumed the car. Thanks to him for a good job. I am very pleased with the over all service at Caruso. I am not planning on purchasing a vehicle, but if I do, it will be purchased from Caruso Lincoln Ford.

Ford Focus

The Saleman Jason was great. Loved the way he handled himself and did everything to make us comfortable. The Manager Sal was wonderful too. I will be back in Three years for my son. I am true to the FORD FAMILY.

Great to have Ford in my neighborhood

as alway Jose in service dept has been extremely helpful.

RECALL SERVICE

Service was done on time. Great service JOB WILL DONE

Anthony Esquer

Marvin, Made very easy to purchase a car. That was the first time my wife stayed through the whole process.

Review of Service

Ford Escape year 2012I am very impressed with your staff. I trust everyone and I think you should be proud of all your workers. They are all kind and professional. We are pleased with our Escape and have much gratitude to you for all you do to keep our vehicle running well. We can't thank you enough.Even provide fruit for us!!Elizabeth

Fast and Clean

The advisors were cognizant of my time and did everything they could to speed the process and get my car competed quickly so I could get to a meeting.thank you Mike

Great service and customer care

I have always received excellent service from the truck dept for my 2012 F250. Oscar (in the truck dept) is a take charge individual and knows his trucks. Being a woman who owns a truck it is comforting to know that any question I have will be answered completely and respectfully. Thanks Caruso Ford

Shoppers

Good experience love my Edge. Josh the salesman was great. He very informative he knows electronics and made my buying experience easy.

Owner

Ford Expedition Service was excellentYour staff was outstanding

Air Conditioning Repair

I was offered an ice cream while I was waiting for my car was being washed and the car was readywhen promised. Very happy.

Great service

I'm leasing a Lincoln MKZ 2016, I had it ordered because I wanted everything in it. While I was waiting for it to be delivered to Caruso Foed Lincoln they offered a Date Night in a MKZ I really like that to help me get familiar with the car. John Tackett showed me a lot about the car, he took his time which help me. When I was waiting for John to meet me the ladies in the office offered me water which was nice. Yes the staff was helpful they showed me where I needed to go to John office. The whole experience was very pleasant.

Owner

The experience was good. The staff was helpful. Not satified with the results of the work. Still hear some squeakimg in the brakes and ride when hitting dips (rough areas on the freeway). Had not experienced before servicing. YOU ASKED

Service department

prices are a little high, but having my truck worked on at the dealer repair shop make it for little lost of time for parts or knowledgeable info on my vehicle.

great service

Don was very helpful he took the time to let me know exactly what was wrong with my vehicle,my car has been serviced there each advisor adviced but Don took the extra step he investigated the issues so now I know what's wrong with my car

Great customer service.

I am very satisfied with your service. I will be using your company in the future, thank you.

Great service and nice waiting area.

Just a very friendly and professional staff.Love this dealership...Professional and honest...Costs for repairs very competitive.Like them!

Ecellent service

Your staff was very helpful when I came in for service. And gave me suggestions on how to take care of the problem.

Oil Change

I like how accurate the whole service department runs and that is fast. Most of all I like the waiting area its so nice and with air conditioner most place dont have an indoor waitting area.

Great prompt service

2014 escape. Juan and Annette stepped up and took.care of my issue in record time.I'm extremely happy

Great services. Great staff.

The staff was most helpful and made the experience easy and painless.

Great service

From start to finish, it was a very enjoyable situation. The sales staff was very professional and I was very amazed that there were able to help me and my spouse get the car we wanted! Overall a good experience!

Service

It's a well oil machine there. Professional and well managed!!!!

Great experience

You guys put me in the perfect car and made it easy

Ray Pereira

I've been having service done to all my cars for many years! I have always had the best customer service! i won't go anywhere else! Juan alercon has been my service consultant for many years and he has been always honest and friendly and very professional! I hope I never lose him! Thank you! Ray Pereira

Great service, great facility

Juan Alarcon is the best service rep. at Caruso Ford. He always gives an honest evaluation of any possible repairs needed and I never feel like I'm forced to spend more money than I have to. He is always polite and never agitated when you ask him a question that seems to be elementary with an obvious answer if the person would just use common sense and figure it out. My experience is always pleasant when Juan is my rep. I have been getting my vehicles serviced at your facility since 1997.

30,000 mile check-up

Went in for my 30,000 mile check up. I arrived early and was met by a different service writer as Annette, my usual gal was on vacation. Most always make an appointment but not this time. Met right away and within minutes had a ride home. Was called that my vehicle was ready and I was picked up within 15 minutes of the driver calling me that he would be on his way. Everything was completed and even had a car wash to boot.This is my 4th. vehicle from this agency and I won't deal with anyone else as they are all super. Had a bad experience elsewhere.

Truck Repair

This service was accomplished in a very timely manor.

Approved Repair

My recent repair of my Ford Ranger truck was excellent and also was told by your repair staff of the probable trouble that it will cause to my vehicle in the future. They are honest and did the job right. I will be back next car problem.

Great Service Provider

Our service provider, Don, took a personal stake in finding a wind noise in our 2014 E350 van. He stuck to it and found the problem part. Now we have a quieter ride, which is really nice!

great service

I get great service front Annette, very efficient and professional. Always with a smile.

Friendly staff, good service, fair prices

The service is always very good; I really appreciated getting a free rental car and being able to come back the next morning to pick up my car.

Service with a smile

The service was made easy, and my truck was ready when promised.

Customer

Had my 2007 Escape in for recall and service issues. Richard, my Service Advisor kept me I formed on what was being done and timetable for repairs. All issues were taken care of and car is running properly.

Great Service

Amazing Service Dept at Long Beach Califorina, FORD Caruso

Great Service

The service was quick and efficient. I waited in a comfortable lounge had coffee and watched TV.

Great servive

Sales staff was great, they even stayed late for us. Our trip to service department the following week with all our questions was very informative.

lock issue

Jose is an excellent service advisor. Took my explorer in because the tailgate lock wasn't working. Called within an hour and told me what the problem was and fixed it in a timely manner.I would highly recommend Jose to any of my friends

Robert L Bugarin

We told Don Mace about the noise we were hearing he kept the truck for a couple of days and stay in touch with me everyday to let me know what was going on. And the noise is gone. Thank you Don

Great service

The service rep was excellent and knowledgeable about with my navigator

Great Shopping Experience!