Capitol Kia

Honest and amazing dealership, parts and services.

----------PROs------------I've been to many many dealerships over the past 4 years. From Sacramento to San Jose and lots of other cities in between (Fairfield included). And yet, I have never experienced a better service than theirs. They are HONEST, they are polite, they CARE, they are all nice, and more importantly they are good people. From the nice person who pours coffee, to Jonathan, a very wise service advisor who by the way has been helping me in very unusual cases just to make me have a better experience. The have a nice lounge area too with a high-speed wireless internet that is so fast that sometimes the dealerships near to them steal their internet. I know this for a fact! Believe me! One day I went to check out those dealerships (coughhhhhondaaaa) and their internet speed was like the old dial-ups, except when I asked they gave me the password to the Capitol Kia wifi!! And yes, it worked!Their sales reps are much better than most other dealerships but I have to admit, I still have some minor issues when it comes to sales reps for car dealerships. They really want to run your credit score before they give you any estimates. Although, at Capitol Kia, it was much less stressful cause they eventually helped me without running my credit score. Services and parts are super quick and right on time. You schedule services via their website and boooom, you are done. In case you need to pay a lot for the services, they help you without you even asking them. They give you discounts (reasonable ones) if they really feel there is room for it. I, one time, brought my car for a regular oil change and they found out that I have to replace a part too. It was going to cost me about $500 but the second they saw my eyebrows curving inside my eyes through my brain, they offered some discounts just to make me feel better. Every time they were giving me a discount, they were checking my eyebrows like if it was my pulse. Ever since then, I trust their judgement on the price. I don't even care about that cause I know they will do their best to lower the price. I don't even ask them anymore. That's how easy they made a loyal customer out of me. :DTheir location is also very convenient. They are super close to Chevron gas station and carwash (by the way they do free carwash for customers too which I know is very common. But theirs is somehow better than the previous ones I have tried), McDonald, PoPeye, Subway and several other options within 1-2 minute walking distance. In addition, if you do care about buying cars from honest people to feel you had a good deal, if you care about the quality of services, and if you care about the fact that Kia has great cars with amazing prices per their value, you should at least check this place out. ----------CONs------------They have free coffee in the lounge area but no cookies! :(They have a place for charging EV cars but it's usually taken. :((They have a big TV but it's always on the same channel (I don't want to let you know, cause I want to check it out yourself, LOL)Their location has a bad Verizon network coverage. So if you wantt o use 4G, you maybe encounter some issues.

Leaser

Victor Redd was informative & ever mindfulof our needs. He worked persistently for us without ever being pushy & arranged for us to try out cars to discern for ourselves if the car worked for my disabled husband. Thinking we'd found something appropriate elsewhere, I notified him, whereupon he dug deeper and found similar features on his lot for a much better price. Why would anyone shop for a car anywhere else?

3 year lease of a Forte EX. For me mum

My sister started the process to acquire a 3 year lease for a small car for my mum. San Jose Kia picked up the bell and gave a us a great deal. A small effort to "Up Sell" the contract was quickly forgotten... that was important to me for me and my sister had a budget already set.The delivered the car quickly and in perfect condition.So far, so good with only 1 week on a 156 week contract.My family has 4 Honda cars (was Toyota) so I will see how this car performs.

I love my new Kia Forte 5 EX

I had Henry and David to thank for this. They were amazing and made the car buying process so easy. I was DREADING going because normally it's a haggle process. But I was so pleased to not really have to go to great lengths to find the deal I wanted. Thank you guys so much and keep up the wonderful work! I'll definitely be referring my friends and family. We will be back for a Soul pretty soon too :-)

Victor Redd is amazing!!!

I'm in love with my 2016 Kia Rio EX, and it's all thanks to Victor Redd! This is my first car and Victor made the buying process super pleasant and smooth. Victor made me feel at ease by being attentive and answering all my questions thoroughly. Victor was happy to clarify anything I was confused about and made the paperwork trouble-free. As someone who comes from working in customer service, I have to say Victor Redd is exemplary at his job! He's very friendly and knowledgable; I went from being very nervous and anxious when I stepped in to joyous and confident in my decision when I drove away. I would also like to mention O'Neal La'Coste, the financial manager, for working out a great deal for me. O'Neal was also extremely helpful and always made sure I understood and comfortable with what he was going over. I'm very pleased with the team here at Capitola Kia, I would definitely recommend them for an awesome car buying experience!

great buying experience

Great buying experience. Our salesperson Matthew Cakou was professional and everything that was promised was received. The whole staff was exceptional and very friendly. We came from Hawaii to purchase a new Sportage for our daughter living in Santa Clara and we couldn't be happier with the assistance Matthew provided via email and phone conversations prior to arriving.

Capitol Kia-- Excellent customer service!

My husband and I bought a 2017 Kia Sorento from Capitol Kia in San Jose, CA. The customer service was terrific which made the typical long process of buying a car great. They were so nice and understanding of our need to meet with other dealerships such as Toyota off Capitol. Needless to say we purchased our Kia the same day as the price, quality of the car and service were way better than other cars and dealerships. Anthony A. took car of us at Capitol Kia but really everyone involved was patient and professional. Highly recommend Capitol Kia!

Ask for Victor Redd, great to work with.

Victor Redd was great to work with, a really nice guy.

Will McGrath at Capitol Kia

One of the most painless purchasing experiences I have had. After connecting with Will McGrath, the entire process was smoother than you could imagine. Will was willing to communicate electronically and not force us to go into the dealership to negotiate what we wanted. Once we did finally go into the store to finalize our purchase, the entire experience smooth sailing, and there was no haggling. Will is pleasant and patient, and he is a pleasure to work with. The next time we're in the market for a Kia, we will be contacting Will.

New Loyal Kia Fan

Did my research online and both William and Matthew were great helping me find and get to know my new Sorento. The entire process was one of the easiest and stressless car buying experiences I've ever had.

Capital KIA - Matthew Cakou is the man !!!!

I had great experience at Capital KIA right from my emails to the dealership and the interactions with Matthew especially, he was not pushy at all and he was always trying to help customers..like us..all in all i had pleasant experience before coming into the showroom /in the showroom and post follow upsss..

A GREAT experience!!

My husband and I were looking for a lease/return Kia Soul to purchase. We ended up leasing our own new Kia Soul for a better price, got a better car, and a better deal thanks to Henry Lau, one of the sales people there. He was patient, answered all our questions, had no problem bringing in the finance person to help us, and just overall gave us the best leasing experience ever. I so recommend this place and totally recommend Henry!

Great Purchase

Bought two Kia Soul's with no hassle. Was in and out in a short period of time. Great people to be around with.

Kia Optima SX + Tech

Bought a new Kia Optima SX with Tech package from Darren Alviso at Capitol Kia. Darren was friendly, and dealt with my multiple questions, requests, offers with a smile and it was a great experience.I've used Capitol Kia for years for maintenance on my previous 2013 Optima SX so was happy to work out a deal with my "home dealer" and was appreciative of their efforts to keep me on the lot and not let me drive to the next dealer.

Kia Soul

I got excellent customer service from Kia Capital San Jose. No hassle friendly and accommodating !

Optimadriver

Good customer service. Quick and a nice waiting room with free wifi.

kia owner

lLove Kia! I have now have 3 Kias in my family and love them! Miguel Villa has been an Angel to our needs for our Kias, I look forward to purchasing another soon!

First time offender

First time purchasing and first service appt everything has been great!

New minivan with service package

Easy to purchase the vehicle. Price was spot on. We purchased the service package with it and I'm happy with that. Every service visit is paid for so I just drive in and hand out in the lobby. Walk out. They have replaced anything that had a problem with no problems.

Kia car service

My first time here. The facility is clean and offers free wifi. The staff was very helpful. I will be returning to get my car serviced here again.

I got SOUL!!!

Came back to have my routine maintenance on a Soul I bought last year. Great sales experience and now I can say great service experience. Wait time was just as they quoted. Love that I didn't have to wait, and the car was washed and detailed when I got it back. Nice facilities too.

Horrible Used Car Sales Experience

**ATTENTION SHAUN DEL GRANDE** **UPSET CUSTOMER SEEKS YOUR IMMEDIATE ASSISTANCE** **DO NOT BUY FROM THIS DEALERSHIP** **READ THIS REVIEW** I have purchased a fair amount of used and new vehicles in the past 12 years and I have never had such a horrific, degrading, disrespectful sales experience.. EVER. Two Sales Associates, a Sales Manager, and the General Manager at Capital Kia in San Jose have failed at representing the Del Grande group in an appropriate manner, and I urge consumers and the corporation to pay close attention to the details below (in order of each individual dealt with). I was looking to purchase a VW GTI as a gift for my husband. I thoroughly researched all used GTIs available from Santa Cruz to Sacramento and felt that the one Capital Kia had to offer was one that I was interested in test driving. I called, scheduled and appointment, and made my way from Union City to the dealership. Manny (newly employed sales associate): Upon arrival he greeted my husband and we made small talk as we did a thorough walk around of the vehicle. The vehicle had zero body damage but we did point out to Manny glue residue on the interior that looked like it had been left over by a sticker. My husband then test drives with Manny. Zander ("veteran" sales associate): Manny hands us over to Zander because he has another customer. In most countries when you are handed over to be beaten, tortured, and killed they explain the crime you committed in order to deserve such a punishment. I'm not sure what I did to Manny to be handed over to Zander. Zander's insufficient customer service is so extraneous that it must be compiled into a bullet pointed list of its own.. Zander lacked knowledge of our turbo charged GTI (he filled it with 87 octane when it states "91 octane only) on the fuel lid, tried to sell us a maintenance package that did not include the price difference of synthetic oil, and gave us warranty prices for a package that did not include the upcharge for the turbo charger) While driving me to the gas station to fuel up for my test drive, he failed to use a hands free device while talking AND texting on his mobile phone. Not only is that against California law, I'm sure an automotive group has an employee policy in place regarding that. Maybe right next to their views on alcohol consumption while operating vehicles. Basic safety items. Apparently once you sign a contract, your deal is not secure with Zander. While waiting to be seen by finance, another family came to inquire about the GTI and wanted to pay cash. Zander felt it necessary to inform us of this family multiple times 1) Saturday, before we went into finance 2) Sunday, during THREE separate phone conversations when we were working out delivery details for my trade in. My husband finally called him after the third conversation to tell him to stop badgering me 3) Monday, when he came to pick up the vehicle I was trading in.

**ATTENTION SHAUN DEL GRANDE** **UPSET CUSTOMER SEEKS...

**ATTENTION SHAUN DEL GRANDE****UPSET CUSTOMER SEEKS YOUR IMMEDIATE ASSISTANCE****DO NOT BUY FROM THIS DEALERSHIP****READ THIS REVIEW**I have purchased a fair amount of used and new vehicles in the past 12 years and I have never had such a horrific, degrading, disrespectful sales experience.. EVER. Two Sales Associates, a Sales Manager, and the General Manager at Capital Kia in San Jose have failed at representing the Del Grande group in an appropriate manner, and I urge consumers and the corporation to pay close attention to the details below (in order of each individual dealt with).I was looking to purchase a VW GTI as a gift for my husband. I thoroughly researched all used GTIs available from Santa Cruz to Sacramento and felt that the one Capital Kia had to offer was one that I was interested in test driving. I called, scheduled and appointment, and made my way from Union City to the dealership. Manny (newly employed sales associate): Upon arrival he greeted my husband and we made small talk as we did a thorough walk around of the vehicle. The vehicle had zero body damage but we did point out to Manny glue residue on the interior that looked like it had been left over by a sticker. My husband then test drives with Manny. Zander ("veteran" sales associate): Manny hands us over to Zander because he has another customer. In most countries when you are handed over to be beaten, tortured, and killed they explain the crime you committed in order to deserve such a punishment. I'm not sure what I did to Manny to be handed over to Zander. Zander's insufficient customer service is so extraneous that it must be compiled into a bullet pointed list of its own..Zander lacked knowledge of our turbo charged GTI (he filled it with 87 octane when it states "91 octane only) on the fuel lid, tried to sell us a maintenance package that did not include the price difference of synthetic oil, and gave us warranty prices for a package that did not include the upcharge for the turbo charger)While driving me to the gas station to fuel up for my test drive, he failed to use a hands free device while talking AND texting on his mobile phone. Not only is that against California law, I'm sure an automotive group has an employee policy in place regarding that. Maybe right next to their views on alcohol consumption while operating vehicles. Basic safety items.Apparently once you sign a contract, your deal is not secure with Zander. While waiting to be seen by finance, another family came to inquire about the GTI and wanted to pay cash. Zander felt it necessary to inform us of this family multiple times 1) Saturday, before we went into finance 2) Sunday, during THREE separate phone conversations when we were working out delivery details for my trade in. My husband finally called him after the third conversation to tell him to stop badgering me 3) Monday, when he came to pick up the vehicle I was trading in.Zander is unable to problem solve, and instead expects his customers to think for him. When we were going over the trade in details on Saturday, I let Zander know that I was unable to access my vehicle but I would be able to bring it in Monday morning. Initially Zander agreed, but Sunday he kept stating "I'm not allowed to hold your GTI unless your trade in is here, technically I can let the other family have your GTI." If that was company policy, you should not have agreed to our arrangement Saturday. If that was company policy, and you had communicated that honestly to me on Saturday, I would have figured out how to make it work to secure my vehicle. I was keeping up on my end of the deal, you Zander, were not. Secondly, when Zander came to pick up my trade in on Monday (1030AM) I let him know to let the car run for a few moments since it had been sitting for six months. He did not listen and took off with the vehicle. As he's driving away he rolls down the window to let me know that the gas light turned on, he doesn't know if he'll make it to the dealership. He leaves anyway, and ten minutes later I receive a text from him "I ran out of gas and I'm stuck on the freeway," insinuating that I am to come out and help him?John (General Manager) : 1130AM I call John, tell him my experience, and let him know I want to be reassigned to a sales person with better customer service, I need to sever all ties with Zander. This is a gift for my husband, I'm dealing with it all while I'm at work. Zander picked up my trade in, did not bring my GTI with him, and so I am without a vehicle. John apologizes and says he'll get back to me. 330PM I call back because I have not heard anything, to which John says "I was under the impression your were coming to pick up your GTI." How would I get there?? Your salesman left me without a vehicle! John then says he'll have someone call me back.Frank (Sales Manager): 345PM He calls, introduces himself and starts banging out details of my loan. When I ask for a breakdown of my trade in, he is not prepared to give them to me. Why would I agree on a monthly payment unless I was knowledgeable of each detail of my loan? I tell him to call me back when he's better prepared. 4PM He calls me "I want to work this deal out for you, because of all you have been through, but how can you work for me?" Seriously? I'm supposed to convince YOU to sell me my car? I tell Frank no, and for HIM to give me his bottom line. We work out our deal and I tell him I'll figure out how to get to the dealership, I will not count on his employees to pick me up. He ends the conversation with "By the way, how old are you, because you sound young?" HOW IS THAT RELEVANT? 7PM I arrive to the dealership with a female friend, Frank greets us and leads us into finance while saying "I'm glad you and I could come to a deal, maybe you can write a Yelp review and mention me." Here you go, as promised FrankTed (Finance): Ted is the ONLY associate I have not had a problem with. From beginning to end he has been honest and straight forward. I don't need pleasantries, I just need to get the deal done, and Ted was all that. Thank you Ted.Manny: Apparently Manny got called in to seal the deal. After I signed my papers Manny walked me out to the vehicle where I did another walk around. What do I find? A dent on the hood of my once perfect car, covered up in cheap paint that does not match. Manny acknowledges that the dent was not there Saturday.Frank: Is called over to see the dent, but claims it is tree sap, but if it is a dent underneath they will fix it and that I should come in on Saturday. I tell him this is my only car, I'm coming from Union City, will they provide me a loaner vehicle? Frank says no, because they do not accommodate used vehicle customers with loaners. He mentions a yelp review again, asks again how old I am (because he's sure I am younger than his youngest daughter), and tells me it's been a pleasure.Manny: Having had enough abuse for the day, I decide to get going. Manny asks what happened the past two days, so I tell him and let him know I am still upset. Instead of active listening, he flirts with my female friend about some nonsense.. then asks us both to stand in front of the GTI.. because he takes pictures of all his happy customers with their new purchase. 1) I'm not a happy customer 2) My female friend did not sign or co sign for the GTI, therefore she is not your customer and is in no way attached to this deal. Manny, learn to read customers and do not push them when they are already upset.John: The next day I call John to let him know how the pick up of my car went and also about the dent. He seems surprised that Frank even agreed to fix it (?????) and confirmed that he would not find another form of transportation for me. I tell him I am uncomfortable visiting your dealership, is it possible to send my car to your DGDG dealership in Fremont, which is closer to where I live in Union City. He says that it is not possible and to let Frank know when I'm bringing the GTI in.I COULDN'T MAKE THIS STUFF UP IF I TRIED.I could have simply walked away from the vehicle. But I stuck it out and endured the abuse for my husband to have his car. But now his car is 90% perfect and the staff is unwilling to accommodate me for something that happened at THEIR dealership. I signed papers Saturday for a perfect car, and picked up a dented one.Shaun Del Grande made a commitment to his customers called Project 100 "to provide 100% customer satisfaction to 100% of our customers 100% of the time"And in no way did I receive that type of service. I have purchased vehicles from Carlsbad Toyota, Capital Toyota, Capital Honda, Fremont Toyota, and Capital Ford.. I know what I'm getting into when buying from a dealership and what to generally expect. The staff at Capital Kia EXTREMELY FAILS in comparison to all of those dealerships. I am expected to purchase a new vehicle at the end of this year, and was considering a Kia for their awesome warranty, but I won't now. I will definitely tell my friends, family, and everyone I meet of my experience.

Unimpressed with staff

Salesperson was not very knowledgeable, and the sales manager seemed ro know even less...ended up going to buy at another Kia dealer on Peninsula and the salesperaonthere was much more helpful.

Didn't buy a car but loved the customer service

I went up and down the capitol dealerships looking for a new car and stopped here at Kia. The salesman was NEVER pushy and never tried to persuade me too much. I honestly was about to buy one of there cars just because of how great their customer service was. When I am looking for a new or used car in the future I will definitely stop by Capitol Kia.

It was fantastic experience with Elizabeth. She was very...

It was fantastic experience with Elizabeth.She was very friendly and willing to help anything I need.Wonderful person and will do business with her when I need another car next time and I will refer her and capital dealer to my friends.

Purchased a new Kia Sorrento. Found the Capitol Kia...

Purchased a new Kia Sorrento. Found the Capitol Kia dealsership on the web; we are from out of town and came here because of the substantial inventory of the specific configuration we were looking for, and the promise of a good price. We were not disappointed; we found the model with the exact combination of features (without unnecessary add-ons);the purchase price was very competitive with other locations which we had researched on the web and by phone. The experience was straightforward and stress-free. Highly recommended. We are particulary appreciative of Elizabeth, internet sales manager, who was our initial telephone contact at the dealership, and Mark, the finance manager there. Thank you for your professionalism and efficiency. We came away with an excellent value in the purchase, and were treated very well.

I was in the market for a car for nearly a month. ...

I was in the market for a car for nearly a month. Somewhere along the way, I stumbled onto Heath at Capitol Kia. I let him know what I was looking for. His style felt like help. He e-mailed me links that seemed to meet my needs. I never felt annoyed with sales pressure. Instead, when I would call with questions, Heath was humerous with direct answers without keeping me on the phone any longer than I desired. Most of our association was on line or over the phone. When a arrived at the dealership to purchace my chosen car, Elizabeth and Heath worked together as a team, finding all the information I needed with a can do attitude. The process took longer than I had anticipated, but the wait was comfortable with light hearted, easy-going people around my children and me. The team was transparent and a breeze to do business with. The great experience continued with Mark in finance. Every step was easy and stress free. I felt like everyone took good care of me. Honesty is a core value to me. I don't expect to find it in a a car dealership, but I felt that I could truely trust the whole team.

I can't thank Jason enough for sticking with me and...

I can't thank Jason enough for sticking with me and making this Internet purchase of the Kia Soul happen. Initially what Jason had to offer sounded too good to be true, plus San Jose was too far away (from the North Bay) to be practical for me to pursue the deal. If it wasn't for Jason's genuineness in convincing me that he really DID have the best offer around, I would have turned elsewhere. His friendly, no-pressure style, kept my attention and ultimately led me to San Jose to pick up the car of my dreams. He was so responsive and easy to work with. Also Ted took good care of us in financing, and we had a very positive experience at Capitol Kia of San Jose.

A very friendly helpful staff no complaints my overall...

A very friendly helpful staff no complaints my overall experience was good.The sales force was understanding and willing to go the extra mile to make me fill comfortable while choosing a new car. I would highly recommend this dealership.

I was trading in my 2008 BMW 328i because times were...

I was trading in my 2008 BMW 328i because times were getting hard and the payment was getting hard to pay. I've had a rough life, and I've made some mistakes, so my credit was pretty bad. I had my heart set on a 2012 Optima EX with tech and premium package, but honestly, I didn't think I would be able to be approved with how bad my credit was! Thankfully, Frank in financing did his best to get a loan for me. I had applied at tons of other dealerships before hand and nobody else could do anything for me. Everyone said my credit was too low. Frank pulled through for me, and helped me get the loan for the car of my dreams! The actual person who helped me decide on a car was Susana. She was quite helpful, friendly, and she worked with Frank to get me my dream car! She never gave up on us, and she remained friendly and helpful at every step of the buying process! I really liked that she never made it feel like I was forced to buy something I didn't want to buy. Theodore was the person who helped us finish up all the paperwork at the end. He was friendly, he had a quirky sense of humor, and he explained everything truthfully and thoroughly. He didn't push us to purchase any services that we said we didn't want to buy. He was great! Come to Capitol Kia if you want a stress-free buying experience. I'm going to recommend this dealership to all my friends. If you're looking for a Kia and you leave this dealership off your list, you're only cheating yourself. And no, I wasn't paid by them, haha. Thanks to everyone at Capitol Kia - Brian, Niki, Priscilla, & Cindy!

The overall service that we received at Capital Kia was...

The overall service that we received at Capital Kia was excellent. The sales representative was patient and responsive beginning with our online contact. He followed up with phone calls and searched for the cars that we expressed an interest in. Ultimately we found a car that we liked and made the purchase. The process was relatively easy and we found everyone to be cooperative and curteous.

My first contact was by phone with Susana Torres after I...

My first contact was by phone with Susana Torres after I had contacted , without satisfaction, 5 local Nissan dealers about their still ADVERTISED 2011 Versa model car. Susana was straight forward and knowledgeable such that I came right in, same day, to the dealership. On site, she ably presented the Rio and Forte models and, best of all, knew when to STOP "selling" after establishing my criteria. All personnel were courteous and friendly.

I got a great price without negotiating. They were not...

I got a great price without negotiating. They were not even the slightest bit pushy. They even delivered over 100 miles away. This was a completely painless experience.

Great email communication. Clear price structure. No...

Great email communication. Clear price structure. No nonsense comparison for different models. I will like to do business with Elizabeth more if I need a new car in the future.

Jason knows his Kias, a big plus in my book! We...

Jason knows his Kias, a big plus in my book! We originally drove one at another dealership, twice, and got both a lease and buy quote. A few minutes on the phone with Jason I learned more about leasing and the car in general than two trips elsewhere. Then top that off with a very competitive offer...well it was worth the drive. Oh, did I mention Jason is friendly, upbeat and tells it like it is. Very refreshing!Mark in finance explained the legalese and numbers in easy to understand language and all the available extras, extended warranty, maintenance program, etc., with no pressure. He made it easy to make an informed decision.Would I recommend Capital Kia? Already have.Thanks again Jason and Mark.T & C

awesome service.great people polite and friendly and very...

awesome service.great people polite and friendly and very helpful.dedicated and knowledgeable. it was quick and painless and they took care of all the details and made sure to answer all the questions we had

I had an wonderful buying experience from Capitol Kia. ...

I had an wonderful buying experience from Capitol Kia. Elizabeth Czahar was AWESOME.I spec'ed out an Optima EX Hybrid with Premium Tech online and Elizabeth was the first to response and quoted me a very aggressively competitive price I couldn't pass up.I showed up the next day, test drove the car, and was in love with it. Thru out the test drive, Elizabeth demo'ed thru all of the features, explained the specs, and advised me on all that I needed to know about the car.She was very knowledgeable about the car and very patient with me. She advised on the financing options.Withing a coupple of hours, I signed the contract and got my first hybrid.I was an extremely "Happy car buyer" with Capitol Kia and Elizabeth Czahar.Michael

Just purchased a 2011 Optima SX from Capitol Kia and I'm...

Just purchased a 2011 Optima SX from Capitol Kia and I'm HAPPY! I'm from the Central Coast, a few hours away and buying the car at Capitol was worth the drive!Called on a Friday and Susana was very helpful and easy to work with. She answered my questions directly and gave me a great price worth driving for (my local dealership wasn't willing to deal).Drove up to buy the car on Saturday and was treated very well by the whole team at Capitol. The price and terms were exactly as negotiated on the phone. The car was detailed and ready for the test drive.Susana in Sales, Bob in management and Ted in finance were all hospitable, knowledgeable and honest making the buying experience easy! Thanks!And props to Kia, the 2011 Optima SX is an awesome car, my wife and I both LOVE it!Thanks,Ben

Best experience I have had buying a new car-- and I have...

Best experience I have had buying a new car-- and I have bought several before and dealt with many dealers. All thanks to Susanna, who is very responsive.

The Sales man Dave was great and made the whole buying...

The Sales man Dave was great and made the whole buying experiance smooth. Even my kids enjoyed it. It was great and I will recomend it to my friends. I love my 2012 Sorento Thanks!

I started looking at the KIA Optima a few month ago and...

I started looking at the KIA Optima a few month ago and contacted Elizabeth(Internet Sales) Czahar at Capitol KIA. Elizabeth is a very informed saleswomen who knows KIA vehicles. She was able to find the Opitma 2.0L in the color and package that I wanted. She is very easy to work with and does a tremendous job. I would recommend Elizabeth and all the staff at Capitol KIA

Great experience. Elizabeth was great to deal with,...

Great experience. Elizabeth was great to deal with, knowlegabe and worked hard to get me the car I wanted. Danial helped in getting car ready. A mr lee did the paperwork and was quick and thorough and ibwould recommend thevdealership highly

The service was great and we were taken care of quickly. ...

The service was great and we were taken care of quickly. I do wish the new car had been detailed better, it still had most of the tape and stickers on it and the back window had a film on it. Overall though the experience was very good.

Great experience, Elizabeth works very hard to meet your...

Great experience, Elizabeth works very hard to meet your needs and gets the car you want. She searched for the right car and color in California.

thankful for myour help for us to buy a Kia sedona van...

thankful for myour help for us to buy a Kia sedona van especially M Doshi, Dave Smith Daniel and the financial department for completion of long sales process. The manager was very kind to listen to our proposal brought through USAA membership.Thanks againRandhir and Harpal SinghMay the blessing be

All I need to say is I had a great experience there and...

All I need to say is I had a great experience there and got a killer deal this Labor day weekend with all the rebates from Kia. I'm extremely happy and would recommend them to anyone. Go get your next car there.

Great purchasing experience!

I purchased my vehicle in April and thoroughly enjoyed my buying experience. The entire staff, including the general manager, were friendly and efficient. When I brought my car in for a minor problem last month, it was taken care of quickly and to my satisfaction. My salesman, David, has consistantly provided excellent service.

Matt was extremely honest, forthright, friendly and...

Matt was extremely honest, forthright, friendly and helpful in selling me and my wife a car. These are qualities you rarely see in car salespeople. I would highly recommend him and his dealership.

We recently purchased a vehicle with Susana Torres from...

We recently purchased a vehicle with Susana Torres from Capitol Kia and were SO VERY PLEASED with our ENTIRE experience her at Capitol Kia. I was ready to give up on trying to get another vehicle. Everywhere that I went I had no luck at all and if I did the numbers were just OUTRAGEOUS. The last place we tried was KIA, all this was pretty much done online. My husband explained our situation to her online and gave her an idea of what kind of vehicle we were looking for and she went out of her way and looked on her own and called us to come take a look at something that just came in. I was not going to go, just because I was tired of hearing a NO and nothing going through but I did and she put us in a VERY NICE SUV with super LOW APR and just took care of us in every way possible. I think Capitol Kia is GREAT and highly recommend them for purchasing a vehicle.

Fantastic! Great experience all the way around! We...

Fantastic! Great experience all the way around! We found the car we wanted for the price we wanted to pay... No pressure or haggling! In fact, I purchased the car over the phone/internet using USAA auto circle. They really cater to the military here! The process was very straight forward and easy due the great help given from Susana Torres. She was professional and courteous throughout the entire buying experience. We will definitely give Capital KIA of San Jose another call for our next vehicle.

Susana was great in helping us get the best deal...

Susana was great in helping us get the best deal possible. She was very nice, patient and went above and beyond to meet our needs. I recommend her to anyone looking for a great deal and customer service.

I have been buying cars for 20 yrs. This dealership...

I have been buying cars for 20 yrs. This dealership should be the example and model for all dealers. Absolutely the best experience in all these years. Fair, total professionalism are just few words to decribe CAPITOL.KIA. I will never feel.the need to bring a man to buy a car again. And they won't call you honey or sweetheart. Unless you ask. LOL Thanks Susann and Jason you are terrific.

It was very wonderful experience with Capitol Kia. I've...

It was very wonderful experience with Capitol Kia.I've got informed about this Optima Hybrid with friendly atmosphere and I've got good deal so I could buy my new car with happiness.Thank to Chad.

Wonderful experience. Recently bought an Optima SX with...

Wonderful experience. Recently bought an Optima SX with everything.Not pushing at all. Dave the sale manager even help me to get some rebates I am 'Semi-qualified' and a good APR as well. He directly gave me a price that no other dealer would offer. No hassle at all. Asked for another couple of hundreds off and get full set of accessories and we made a deal.Did some research on many forums and websites. The price I got is really a good deal and I only spend one hour and 3 emails to get it.He even picked me up from my home 15 miles away on Sunday.I originally went to Stevens Creek KIA since it's 2mins drive. I waited 10 mins in the lobby looking around other KIAs before someone actually speaks to me. The 'Senior KIA adviser', according to his card, David Suh, said they have sold out all Optima SX model and ask me to send him an email to keep in touch. Honestly this is the 1st time a sale person ask me to send an email. I did shoot him one and never got a reply. They only care about what's left on their parking lot. So disappointed.Anyway, highly recommend Capitol KIA over the Stevens Creek. They have a better inventory and the sale persons are really nice.

My son and I worked with Mr. Doshi and Susana at Capitol...

My son and I worked with Mr. Doshi and Susana at Capitol Kia to buy our new 2011 Kia Optima EX fully loaded. The best experience I had buying a car.Please read below about our horrible experience at Kia of Stevens Creek and the reason why we recommend Capitol Kia of San Jose.Capitol Kia initially did not have the car we wanted so we went to Kia of Stevens Creek. And what a horrible experience we had with them - The sales rep David Suh lied all along about the deal he had for us, his finance guy lied to us to get extra money on the deal by telling us that he can't offer us the 2.9% financing and wanted to offer us 4% instead. We went to their dealership several times only to be told to get add'l info. on every visit, they made us wait hours doing nothing. Finally we walked out from the dealership after waiting alomost 2 hours seeing them walk by us several times. By the way they seem to have only one sales guy.So we called Mr. Doshi again and asked him if he can get us the exact car we wanted from another dealership. We had also told him in advance how much we wanted to pay. He obliged and with help from Susana (his sales rep), he got the car for us and we picked it up last Friday. We were in and out of their dealership in less than an hour - all paperwork completed. I would recommend Mr. Doshi and Susana at this dealership to any one. No hard ball tactics, no going back and forth on the pricing - we wanted to pay a set price and they agreed - it was a win win situation.Great job Mr. Doshi and Susana.

Great Dealership

I went here a month or so to look at a car I found on Cars.com. It seemed like a really great price and the pictures looked amazing. I must admit, I was skeptical, it looked very staged, but because I work right around the corner from the dealership, I figure I had nothing to loose. When I got there I was greeted by a female salesperson who was super nice and friendly, and really seemed to know about this particular model a quite rare Mustang Cobra SVT... Anyway, the car was great, and lived up to the pictures. I was there for a few hours, but I guess that's to be expected when buying a car, and haggling over the price. So I got the car and was super happy. The reason I felt compelled to write a review, which I rarely do unless I'm unhappy, was due to a problem the car had a month later. I took the car to their service center, and had a wondered if they were going to send me to Ford, or give me the normal run around. Not so, they helped me figure out the problem, and lent me a car to drive, plus even shared in the cost of fixing, it, which was a lot less than expected. Guess I should be a little nicer to car dealers after this experience. I'm impressed with their service and customer treatment. The place seems to be going through some remodeling, so it was a little cluttered and dusty, but the people are super nice.

We have a great experience. Susana worked with us on a...

We have a great experience. Susana worked with us on a great deal that other dealership here in the Central Valley did not try hard to negotiate a deal. She even worked with us late at night from the comfort of her own home. Every time my wife called her she replied promptly. We definitely would recommend our family and friends to call Susana at Capitol Expressway Kia and we really appreciate her help!Thanks,Sheri and Marlon Ceres, Ca.

My wife and I have been looking for an SUV for couple of...

My wife and I have been looking for an SUV for couple of months prior to our purchase last July 12, 2011. After finally deciding on KIA SORENTO, we shopped at KIA dealers in San Jose and Santa Clara, CA areas. Capitol Kia at San Jose was superb. We had an excellent experience with Susana and Luis, both worked hard and facilitated our purchase including obtaining the best financing available. We were treated like a valued customer. Capitol KIA also has huge inventory of cars to choose from at very competitive prices.

My wife and I were shopping for a 2011 sorento. We...

My wife and I were shopping for a 2011 sorento. We shopped through the internet over 12 kia dealers statewide including one in Las Vegas. Capitol Kia especially Elizabeth was the best and most helpful. We ended up with a car that we wanted at a price that we were very happy with. We came to an "out the door" price while on the internet and they even lowered the price when we got to the lot. We drove 3 hours to capitol kia to make the deal even with a kia dealership only 4 miles from our home. I would recommend Capitol Kia to anyone interested in buying a new car and wanting to have a plesant experience. They will make it worth while and worth your time. The service department was very helpful in explaining all the facits of the car and they detailed the car to beyond our satisfaction. Dan marple Paso Robles, CA

I started looking for a car months ago on Edmunds.com,...

I started looking for a car months ago on Edmunds.com, and took my time to narrow down my search to something in my budget and that was a good drive. I settled on a Kia Forte Koup. I sent out requests for quotes for the SX or EX in Black or Grey. They had both in both colors and quoted a decent price. I decided not to wait for the weekend when there are more people and went on Friday, which was a good move. Greg, The Internet Sales Manager, passed us off to Liz once we got there. She was friendly and answered all my questions promptly. It turns out my sister had met her in a former career, and they were busy talking about it during the test drive. Liz pointed out the features of the car and I agreed and told her I was aware of most of the specs of the EX and SX. I told them I was interested in the vehicle but was working on financing. I believe it was Greg who asked me what they'd have to do for me to buy it that day. I said come down in price and if they could come in under my monthly budget for a car payment. At which point their financing guy came out and we worked the numbers. They came down in price, I came up in down payment and they gave me a rate that fit my budget. During the paperwork they detailed the car and tossed in a few extra that usually other dealers nickel and dime you for. When I got home and added up the extras it was a few hundred dollars more worth of stuff.So the short of this is: Capitol Kia made the entire process of buying a new Kia about as pleasant as possible. They were willing to work within my budget and never tried to steer me to anything else. Liz made us feel very comfortable and after the sale took the time to go over all the cool features of the car including helping me set up the bluetooth sync to my phone. I don't think I could be any happier with the experience and Capitol Kia.

This was one of the easiest purchases I've ever made....

This was one of the easiest purchases I've ever made. Everyone was nice, friendly and helpful. They answered all my stupid first-time car buyer questions without being condescending or mocking. I would purchase from these guys again.

The whole sales experience was superb. Our salesperson,...

The whole sales experience was superb. Our salesperson, Doshi, was the friendliest and most professional that i have dealt with in almost 30yrs of new car purchases. We will definitely consider Capitol Kia for our next purchase. Everyone we dealt with treated us fantastically. Later dealings with the parts department have also proved to be outstanding. Everyone we have met there have been a pleasure to do business with. They really seem to appreciate our business.

I accidentally sent the other one off before I finished. ...

I accidentally sent the other one off before I finished. The sale was so easy. We needed to get out in an hour or so. In a little over an hour I had my car. I brought it back the next day to be washed and cleaned up. I will recommend your car dealership lots. Please change the emails for service etc to my name Kathleen Nagel. My husband and I bought it but I drive it and will bring it in for service. He will bring his Sedona mini van in for his car's service. My email is correct---katt2992002atyahoo.com.

Ability to make the deal I wanted. My sales lady was...

Ability to make the deal I wanted. My sales lady was amazing.. friendly, helpful and available at all hours to meet our needs. Trade in and change over was so easy it was amazing! The amount of time that we spent in the office was so minimal I couldn't believe it! My children were ocupied with a kids area with a tv and coloring area.. could of been so hard if they were not happy. I drove all the way from Bakersfield (about 5 1/2 hours and it was worth it! I was even given amusement park tickets for my trip and we had a blast with the kids! I am seriously going to trade in my other cars to purchase my future cars from this dealership:)

I went on the Internet and got all the info I needed I...

I went on the Internet and got all the info I needed I was then contacted by Susana and she was able to meet the price and made my purchase so fast and easy . We met on a saturday and she was so friendly no pressure to buy and she made the whole experience pain free. She kept to her word on price and was there every step of the way. Thank you Susana and I will definatley refer my family and friends to your dealership.

I had a great experience! The staff was all friendly and...

I had a great experience! The staff was all friendly and accomodating. They helped me get the best deal for what I wanted. I didn't feel like I was being pushed into anything. I am happy with my purchase and I cannot wait to drive my new car around. I highly recommend this dealer!

Great Dealer, Great Car!

I bought a Kia Forte SX 5-door at Capital Kia in San Jose, CA, and am way pleased. The internet price was low, with no need to negotiate, and all paperwork done smart and quick. I got an upscale model of this car (A/C, auto, sunroof, handling package) out the door for just less than 20 thousand.

I highly recommend this dealership. They are friendly...

I highly recommend this dealership. They are friendly from the time I showed interest in a Kia Forte up to several days I have driven the car home, I still got calls saying "Thank you" and "Is there anything else I can help you with your new purchase"?. They have a great customer service and they really know how to treat their customers right. One of them even went out of his way to brew fresh coffee when he noticed I was trying to get one and it was empty. He anticipated what the customer needs. Great people!

Very easy to work with. Friendly and informed staff....

Very easy to work with. Friendly and informed staff. Showed us what they had available and reviewed all that the vehicle had to offer. They listened to what I was looking for and at what price point that I was willing to pay, and made it happen. Thank you!

My seller Greg was an exemplary example of an person that...

My seller Greg was an exemplary example of an person that was truly committed start to finish to my satisfaction.From the beginning of our interactions in email, he was totally polite and considerate, had a good sense of humor, and was never the slightest bit pushy. I found him to have great follow through,always doing what he said he would and then some.He was knowledgeable about the product, and super willing to converse-sometimes going back and forth for as many as 10-15 emails or all in one day! When I mentioned that I would not be able to get to the dealership for a week or so, he let me know that the vehicle could be delivered to me if I so chose. This did take place, and with just a half an hour of thorough and caring walk through of the product and paperwork, the deal was done and I was happy as could be. I would highly recommend Capitol Kia and Greg Ghuley to any one wanting a sound car at a could price with absolutely zero hassle~* Charles Norris