BMW of Sterling

Outstanding car buying experience

My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for the last two years, allowing us to visit many dealers in the Northern VA area. BMW of Sterling was the first dealer that actually listened to what we want, didn't try to upsell us with features we didn't need. When we wanted to talk price, they didn't roll out a bunch of lower level models or used cars. They worked with us to get a deal that made everyone happy. Sal is one of the few car salesmen who didn't try and push us in one direction or another, or try to hard sell us on something we didn't want. He just listened and made every effort to meet our needs. Without question, I would recommend BMW of Sterling to anyone looking for excellent service and value.

Excellent service and value buying a new X5

My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Northern VA area. Sal Ufyani at BMW of Sterling made buying an enjoyable experience. Sal was the first salesman that listened to what we wanted and tried to get it at the price we wanted. He didn't try and upsell us on a more expensive car by justifying features we didn't need, nor did he try and talk us out of features to sell us a cheaper or used car with a better margin for the dealer. He found the exact car we wanted and worked with us to get the price we wanted. He provided truly exceptional service. This makes him unique among the sea of pushy luxury cars salesmen. I would recommend him without hesitation to anyone looking to buy a BMW. BMW of Sterling offers a unique combination of service and value.

Distasteful Customer Service

BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priority service informing the rep that I was traveling from Woodbridge VA and will require a loaner car at drop off. I scheduled this service on 10/1/16, with the rep guaranteeing a loaner car. However, when I arrive at the facility to drop my car off I was informed by Andrew (service advisor) that a BMW loaner was not available, but enterprise car rental was my other option. I wasn't opposed to driving a rental car from enterprise, as I have done before, but the options made to me were between a pick up truck and mini van. My car is a 335i which is small in size for a reason. I've been such a loyal customer to this service center and being that I drove 45 minutes to include traffic and tolls I truly felt that Andrew could have accommodated my needs better. Not to mention I called the morning of my appointment to informed them that I was running late due to traffic, in which they could have informed me of the matter at hand during that time. I felt that my time and loyalty to BMW of Sterling was not valued. Very distasteful experience!!!!!

Best car buying experience I've ever been a part of. A+!

Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW dealer. This place was modern, clean and a very intimidating at first. A family from the sticks of WV.......we felt like fish out of water when we first got there, but every staff member was very professional and polite. They treated us exactly the same as the people buying $75K vehicles. They treated our kids great too. Sal Ufyani was an absolute pleasure to work with. He used facetime on his cell phone to show me the entire car before making the 2 hour trip to Sterling, VA. He was very honest, polite and professional. He helped us get exactly what we needed for our trade and also had the Edge cleaned inside and out before we got there. Josh Jones handled the financing and was great to work with. He also treated us very well and made us feel comfortable.

Flawless Experience

Last weekend I purchased a certified 2013 535i. Purchase process was very smooth, quick, and - most important - free of pressure. Sales rep Usman Khattak answered all the questions and provided me with some options to consider. During the first visit to this dealer I drove several vehicles that allowed me to narrow down to two specific models. On a second day I came with my wife, she tested both vehicles as well and 15 minutes later weve decided to make a purchase. I also financed this vehicle through BMW. It took about 45 minutes to process all the paperwork. BMW Financial services provided the best interest rate in comparison to Bank of America and Wells Fargo.Just like BMW is the Ultimate Driving Machine, Usman Khattak provided me and my family with an ultimate customer service.

Poor Service and Accountability

I had over 25K dollars worth of warranty work performed at Sterling BMW. My service advisor was Stefan Vrabel, now in management. (Transmission replaced/ seat motor/tires/ battery/ valve cover gaskets,etc. I went to Hilton Head, SC for vacation in 07/2016. BMW Hilton Head tells me my battery is defective, at two years old. I miss two days of vacation and over 600.00 dollars for a battery replacement and programming. BMW Hilton Head, SC tells me the battery was not programmed properly and shortened the life of the battery. I contact Sterling, VA. BMW, where the battery was replaced. They tell me that Hilton Head shouldn't be trashing their dealership, Hilton Head over charged and they can't help me. I contact BMW North America and I am told they can't help because all the BMW dealerships are independently owned. They suggested I call Sterling BMW and keep calling. They don't return my calls. great customer service, I am a firm beliver "what goes around, comes around."Buyer beware after the sale and warranty expires. I wonder if the all the repairs were performed because I was under warranty. When under warranty, the charges go to BMW North Amerca.

Great experience

Originally received a quote for a 320i xDrive at a different DC area BMW center and decided I would see if Sterling BMW could match it as it is much closer to my home. Well not only did they match it, they upgraded the vehicle to a 328i xDrive for only $3 more a month and it even had more options. Sal Ufyani was extremely receptive and made sure I was getting the best deal, as my location/temporary housing situation is very complicated. I haven't owned a BMW since 2005, and this reminds me why I shouldn't have left. Overall, very pleased with my experience with Sterling BMW.

Horrible Customer Service

My husband and I walked on Saturday to test drive a car and regretted every single minute of it. We came in at about 2:00PM and waited 10 minutes just to be greeted by a disgruntled employee named Sal Ufyani. He made us feel absolutely unworthy and undeserving to be setting foot in this showroom. He greeted us with sheer reluctance while my husband patiently explained to him the car that we wanted to test drive and told him about the trim of preference. To this, he sarcastically replied - "What do you mean by trim" REALLY? Is this a guy working for one of the premier car showrooms? He is clearly not familiar with industry terms. What a shame!After this, he cat-walked three times from one end of the showroom to another in an unsuccessful attempt to find a sales-rep for us. All this while when the showroom hardly had any customers. He made it seem that he is working "hard" for us. Whereas in fact, all he did was strutted his stuff. All this while, we were made to just stand at the reception going through the agonizing experience of watching him strut. No one asked us to sit. No one asked us if we wanted any water (it was a hot scorching day). We decided to go and take a seat at one of the tables. This happened to be a sales rep, Felix's desk. We explained to him what we wanted and while interrupting us, he asked Sal if he was free to help to which Sal replied, "No, I am helping a customer" clearly he wasn't. He was too busy doing nothing at all. We sat at Felix's desk, feeling totally unwelcomed and unwanted. He showed us some cars that "he will try to locate in his showroom" and walked away never to return within the 15 mins that we were there. We walked away. BMW lost a customer for life. A company that does not hire the right staff to treat customers well..does NOT deserve my business.

Horrible Dealership

My husband and I walked on Saturday to test drive a car and regretted every single minute of it. We came in at about 2:00PM and waited 10 minutes just to be greeted by a disgruntled employee named Sal Ufyani. He made us feel absolutely unworthy and undeserving to be setting foot in this showroom. He greeted us with sheer reluctance while my husband patiently explained to him the car that we wanted to test drive and told him about the trim of preference. To this, he sarcastically replied - "What do you mean by trim" REALLY? Is this a guy working for one of the premier car showrooms? He is clearly not familiar with industry terms. What a shame!After this, he cat-walked three times from one end of the showroom to another in an unsuccessful attempt to find a sales-rep for us. All this while when the showroom hardly had any customers. He made it seem that he is working "hard" for us. Whereas in fact, all he did was strutted his stuff. All this while, we were made to just stand at the reception going through the agonizing experience of watching him strut. No one asked us to sit. No one asked us if we wanted any water (it was a hot scorching day). We decided to go and take a seat at one of the tables. This happened to be a sales rep, Felix's desk. We explained to him what we wanted and while interrupting us, he asked Sal if he was free to help to which Sal replied, "No, I am helping a customer" clearly he wasn't. He was too busy doing nothing at all. We sat at Felix's desk, feeling totally unwelcomed and unwanted. He showed us some cars that "he will try to locate in his showroom" and walked away never to return within the 15 mins that we were there. We walked away. BMW lost a customer for life. A company that does not hire the right staff to treat customers well..does NOT deserve my business.P.S: We had a totally contrasting experience at Audi, Chantilly - the guys know what they are doing and know how to treat their customers. Luxury in its truest sense.

Untrustworthy

Bought a E60 5 series with most of its service history from Sterling BMW. Previous owner had replaced valve cover gaskets 3 months prior to purchase. After driving it for several months I noticed leaking oil. Took it to private shop that informed me the valve cover gaskets were leaking. Took it back to S BMW since it was still under repair warranty. Their diagnosis was $370 and that the valve cover gasket were not leaking but the upper timing chain covers were ($3500 for repair). Took it back to another shop for R/R of both timing chain covers and valve covers for less than cost quoted by Sterling BMW.

Unfriendly, Shady used car

Make sure you everything in writing before going to this dealer. I drove 4 hours from Pittsburgh only to find a shady, unfriendly dealership.When I arrived, there was no one at the front desk and no one asked if I needed help. I interrupted a Sales Rep, and I was informed my salesman was with a customer and I would have to wait. I tracked my salesman down. The salesman was shuffling between me and another customer the entire deal.I then went to the "Cafe". A girl was reading a book and there was no food laid out; No hot dogs and everything looked bare. I purchased the only old breakfast sandwich available.I went outside and looked at the S5. It had 3 new tires and 1 bald tire with different tread (Front passenger). There are dents and door dings all over the Audi. When I told the salesman, he said "your dealing with a used car". Did they ever hear of dent wizard? The 3.0T badges are missing on the fenders and I saw a lot of paint work. I expected a BMW/Rolls Royce Dealer to have a pristine used car available.I then met George atFinance. George had a no care attitude with an unfriendly personality. He said "we're way off" and never came down on the price listed for the Audi. He did give me a little more for my trade. We were almost $100 off a month compared to the emails and verbal discussions with my salesman. I wasted time and money coming to this unprofessional dealership with shady used cars.

BMW of Sterling

What a nice experience! I was truly impressed with this dealrship. My salesman was Jimmy Yoon and he was exceptional! My family and I were treated so well while receiving the best car buying experience. If you are considering purchasing a new vehicle, please keep BMW of Sterling in mind!

Buying a Beemer

Buying a car at Sterling was easy. Sales force was friendly and knowledgeable. Finance was helpful and easy to deal with. I will recommend this dealer to anyone considering a BMW.

Service Check Up

BMW of Sterling provides the most professional and accurate service available on the market.The experience is always a pleasure.Nate Gibson is awesome and goes the extra mile.

Customer loyalty not taken seriously

This review is written as a follow-on to a previous positive review I gave to the dealership. I returned to BMW Sterling after seeing a used MINI at their sister showroom advertised for sale. Because of my past relationship with the BMW salesperson, I asked him to show me the MINI and take it for a test drive. Everything up to and including the day of delivery was fine...it was not until after the sale that I was truly disappointed. When I had notice a small piece missing from a part of trim on the car, I was told there was possibly "no good will" remaining to help address the issue, given the claim the dealership lost money on the deal. Who would say such a thing to a customer that had demonstrated loyalty by returning to the dealership??? At the very least, give a customer the benefit of the doubt and look at the issue BEFORE making such a statement. Ultimately, it was such a minor issue that I took care of myself, with no help from the dealership. This was a frankly disappointing end to an otherwise decent buying experience.To be clear, this is my review of the BMW-side of the Sterling dealership...I had no contact with any salesperson at MINI Sterling, and therefore I have no comments/issues about the sales/service team there. As for the car itself, the MINI Countryman is truly a fun and remarkable car.

BMW of Sterling are true Pros

A truly professional sales and finance team. Once I set foot in their building I knew they truly focused on guest experience, and I was not disappointed. I'v already recommended them to several friends!

Horrible Advisor

Had horrible experience with him. I would never go here, if i do, not deal with him. I always had a dream of buying an BMW now i should think of Audi or Mercedes. Anyway its my experience, may be different for others.

BMW of Sterllng

Fantastic experience for sales and service. BMW is an awesome car and should be experienced by all.

5000 miles service

Very good service on one warranty repair and one standard servive item. My service advisor Mr Kwon was very pleasant to work with . He is very professional and hope to work with him in the future.

Perfect service

I would like to thank the service department at BMW of Sterling and the Assistant Service Manager Nate Gibson for great service. He always takes great care of my car, the service is done promptly and thoroughly, it doesn't matter if it's a scheduled service or an urgent one. He answers all my questions. He is professional and knowledgable. It's always a pleasure to visit the service department at BMW of Srerling.

Possible Future Customer

Unfortunately due to the airbag recall issue affecting many of the older BMW models, I was not able to close a deal on a used X5, but through it all, Ralf Berthiez helped to patiently walk me through all of the steps it would have taken to purchase, including offering suggestions to possibly lease a new model, or look at a different model altogether. His in-depth knowledge of the BMW brand was not surprising, but was well appreciated. The dealership currently has a excellent selection of used X5's that they cannot move on....an unfortunate situation for buyers and sellers all around. Nevertheless, BMW of Sterling has earned my potential future business.

Fast and lovely people to work with.

Came in at 10 with my car in Tow, literally they picked it up and started working on it and gave me a rental car and manage to squeeze in my husbands car, two cars in one day and done within 3 hours!

Great support after warranty expired

After searching the country for the model and options that I wanted, I bought my 2010 535i M-sport from a California BMW dealer in October 2014 with a CPO warranty that expired in January 2016.The CPO warranty was critical as it covered several repairs during my ownership. All of this work, plus maintenance and warranty turbo replacement, was performed to a high standard by BMW of Sterling.Fast forward to March 21st 2016. I go in for an oil change on my first visit after the CPO expired and the Tech finds oil in the coolant expansion tank. Service Advisor Andrew Dukes took me into the service area where the Tech showed me the issue an answered some questions. I let Andrew know my concerns as these fluids flow through separate closed systems and the mixture could indicate major issues (eg: blown head gasket). I was also concerned that the issue was not uncovered during the last repairs under CPO, water pump and oil filter housing gasket. Andrew the took my concerns to Stefan Vrabel discussed with me and promised to get back to me as soon as possible. I was leaving on vacation the next day so I chose to park my car at home and wait to hear from Stefan.While I was out of town, Stefan worked with BMW of North America to get most of the repair cost covered as goodwill. He communicated via phone and email to keep me informed. When I returned, Stefan and Andrew worked with the Techs and Service Foreman, Jason Brown to get me back on the road same day. Jason even called to discuss my most detailed questions.I am very happy with the the way the BMW of Sterling Service Team stepped up and I will continue to use and recommend them.

True Professionals

I traveled from Nashville, TN to Sterling, VA to purchase my 7 Series, because of how BMW of Sterling had treated my family members who purchased from them in the past. Without a doubt it was a great decision. I am truly satisfied with my purchase and would recommend anyone who was looking to purchase a BMW to visit BMW of Sterling before making their next purchase. The staff is wonderful and the selection of vehicles is outstanding!

Unhappy Customer

The same thing happened to me. BMW of Sterling used to be a great place. But now it's awful and the new service attendants really suck. I dealt with someone by the name of Gabriel he was the worst of allhe never have to wait on me again. The prices are expensive but that doesn't bother me long as the service is great. I was quoted one price and at the end it was 20.00 more and I refused to pay it. Then that Gabriel boy was very rude. I almost cursed him out but I let him pass on that. No I would not recommend to nobody.

Great Service

I like the service BMW provided and finding right car.

Standard of service and customer care going down

I called in on Tuesday Feb 9th at 4 pm twice to fix an appointment to service my car.Left two messages to call me back, but surprisingly nobody called me back. I then called on the 10th morning when I got a spot to service my car. The service personnel at the desk told me that he would try to get me a discount on what was to be done on my car. After repairs, when I went to get my bill, I was told that the ladies handling accounts refused to give me any discount. The charges were rather high for what was done to my car. I have had good experience in the past with other staff when I did repairs earlier. I guess there is a new management in place where importance is mainly to numbers and not relationships.I expected your service department to call me back when I left a voice mail. Then when I went for the service the next day after fixing the appointment, the experience was not good too with the pricing when I was told that the staff would do his best to give me discount.I request the management to please take a look at this.

AWFUL DEALERSHIP!!

This dealership is so dishonest I highly recommend you go somewhere else for your car buying needs. The sales team will lie and with hold important information just to get the sale. I have never felt so misled as I did with BMW of Sterling. No one ever calls back and no one ever knows whats going on and bounces you from person to person. BUYER BEWARE and buy at your own risk. WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!!

Do not buy a car here

This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I tried to confirm the fax number to fax signed documents back. I had to email them back instead. Dealer wanted proof of insurance and a photo of check texted to salesperson. I sent everything. Only after dealer received it, did they bother to say it got sold. This was the same morning I sent everything back. Dealer does not do business fairly. Better Business Bureau gave them a D-! I filed complaints with the Attorney General and the Better Business Bureau! Management sucks and does not communicate with the sales person. Rick Deleon seems like a decent guy, I am not sure why he would want to work here.

Simple, no-hassle process

I bought a used 2015 Toyota S Premium from BMW of Sterling. I worked with a dealer named Mr. Augie Borges. Augie was an absolute pleasure to work with. Although we were apprehensive (as one normally is when visiting a dealership to buy a car), Augie did everything to put us at ease. He did everything in an upfront, professional manner. There was no nonsense involved. He did not try to sell us anything we did not need, did not try to push any financial products on us, and always treated us with the utmost respect. I couldn't believe this was happening, and kept expecting that a "bait-and-switch" or other car salesman play would happen. It never did.I would without hesitation recommend purchasing from BMW of Sterling and from Mr. Augie Borges. The next time we are looking for a car, we will definitely look through their inventory and prioritize car shopping with them before anywhere else.A very happy customer indeed,Karthik Kumar

Great waiting area

I worked with Matt Weller on a recent service for my 2011 328i. Even thought I had several issued with the quality of work, Matt was extremely helpful. He kept me updated with the work progress and always offered alternative transportation. More importantly, I appreciated the fact that he was polite and helpful. I would highly recommend working with Matt. He will definitely go out of his way to make it easy for you. Dushyant Sharma

Nate Gibson is a true professional.

I recently had my 328i serviced and Nate Gibson took care of everything. He ensured my car was serviced and returned when promised and he even had it cleaned. Most importantly, he was professional and courteous. Impressive!

Can't trust this dealership

This dealership reneged on a deal for a pre owned BMW. After seeing the car I called the sales person and after some back and forth with u is manager we agreed on a price. The salesperson asked me to send my driver's license and insurance information so he could have the car and paperwork ready for me when I came out. After doing this and wiring money to my checking account, I was about to drive to the dealership when he texted me that another client was now looking at the car. I called and asked him if they were reneging on our deal and he said no. I asked to speak to his manager and was told he was busy and would call me. I immediately drove out there to buy the car and was told when I arrived that they sold it to the other person. The manager never called me back. I will never work with this dealership again. Cannot be trusted. Wasted a lot of my time.

Went in for an oil change and...

28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300.Majority were urgent!!!!. Had my mechanic look it over said, no immediate needs. In Nov, 2015, dropped my BMW off at a PA. BMW dealership; asked for a review of work need for 70K miles. Only needed oil change, a cabin filter, and brakes. What can I say---don't trust Sterling

Terrible

I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provided misleading information about my vehicle after a direct inquiry about a known issue. Upon receipt of the vehicle after it was shipped directly to another BMW dealer I preferred, it was clearly not what was described or told to me. The only saving grace from my view is that I have family who work for BMW who represent all that BMW NA tries to promote. If it were not for this, I would never purchase another BMW again. My issues could have easily been remedied after my complaints but they refused to consider any alternative I suggested other than to say it was not their problem.

Outstanding Buying Experience

Kevin Soltwedel was great to work with. Best car purchase ever. No hardsell. Kevin explained everything completely. Ordered a 2016 BMW 428xi GC. No games with the pricing. Just wanted us to have what we wanted at a fair price. I recommend everyone to work with Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service.

sales and service

I bought my first car from Passport BMW in 1984. Had dealt wth 5 dealerships in the area and feelt that BMW of Sterling is the best. I bought a new X3 in 2005 from the dearlership and a new 328 in 2014. Extremely happy with sales and service. Never had trouble with any of my bimmers. Not all my maintenance and repairs are done by the dealership and I spent no more than $7k over the past 10. + years of ownership of the x3 and that include oil service, tires, brakes, everything...However, the scheduled maintenance and warranty services provided by BMW of Sterling has been excellent, nothing but praises. Work with service advisor Mark, Joe and Peter in the service deaprtment recently. I plan to get another new bimmer from then dealership.

Unsatisfied Customer

My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey.

Terrible Customer Service

My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey.

Best deal in DMV

Kevin was great to work with. He made the process of buying a new car very easy for me, I got the best deal in the whole DMV area for my X5. I'm sending all my friends to Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service.

satisfied customer experience.

Great customer service from Kevin. Very friendly and detail oriented. Gave the most competitive pricing on the market for a 2012 E-350. Vehicle is in perfect shape!

Smooth experience - great folks!!

I am strong believer in the impact of personal relationships. I was in the market for a vehicle and had my eye on a particular one. In fact, I saw the same vehicle at another dealership for a good price but really didn't like the vibe I got from the sales guy. I did some more research and connected with BMW of Sterling where Kevin Soltwedel reached out to me. From the moment we connected, he was diligent and persistent but not in an uncomfortable way. When I got in, Kevin answered all my questions, had a great disposition, worked with me on the numbers. He explained all the features little details of the vehicle, the capabilities it had, the ones it was lacking. I felt very comfortable with him - great salesman, and a great guy!I worked with Heather Reese on the financing and she was fantastic. She was very friendly, gave great suggestions about financing options. By the time I was done, it was just me, Kevin, and Heather left in the whole building; oh, and the cleaning crew. You wouldn't have known. Heather didn't rush me through financing, Kevin stayed put and even helped me clear out my trade-in.This was most definitely a great car-buying experience.If I or anyone I know is in the market for a new vehicle, this will be my suggestion to them.

Best Experience Ever!

This was the 3rd BMW that I have purchased and by far was my best experience! My other two were with another dealer. Jason and the staff at BMW of Sterling were all fantastic to work with and I would definitely recommend them. We contracted everything by phone and there were no "surprises" when we arrived to pick up the vehicle. I cannot give this dealership enough praise! Also, they made us feel welcome which is no small task at a large dealership! I wish every experience that I have had could have been this easy!

Unprofessional service department and slick Finance Manager

Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business with them.

Great place to buy a car

I was impressed overall by this dealership. Thumbs up! Everyone we met was friendly and helpful. Kevin Soltwedel was very nice and helpful and after looking at a couple places, I steered back to BMW. He was very easy to work with and I bought a used Volvo from him. The gentleman who helped get me set up with financing was great too.I also must say the people that work here all seem to really enjoy their jobs and are enthusiastic about their cars.The place is amazing too how it is set up (waiting area, with nice TV's, sofas, and a coffee/snack bar....very comfortable place if you have to hang out a while your car is being serviced.

Terrible Service Department

I'm a long term BMW owner. But, my experience with this service department has been nothing short of miserable. And this is NOT the first time I've had problems with them. The transmission warning light light activated in my wife's X3 came on yesterday. She was concerned and so was I so I called the Service Department to ask for help. Of course they were all busy with other customers which is ALWAYS the case at this dealership, and would not take my calls. So, I left several messages with return contact info but NONE were returned. This dealership has lost my business and I can not, under any circumstances, recommend them!

Great day on a rainy Saturday

We certainly were not expecting to have a FANTASTIC experience at a car dealership, but BMW and Kevin sure changed our minds!We were super-impressed with how friendly and professional Kevin approached us, made us feel welcome and make the entire experience far more enjoyable than we anticipated.He has a depth of knowledge and personal experience with the car we selected and made our day a memorable event (including the great deal he got us on the car).We'll be back, Kevin!

I was sold!

I went in to look at a Mercedes, but came out with a bmw! The pep, performance, comfort...is so much better!! Kevin is great to work with!

The Service Department Employee Gabriel McCorkie

I took my car into BMW of Sterling last week and was greeted by Gabriel McCorkie. He was polite, answered my questions and followed through on everything he told me. It was such a nice experience that he totally turned my thinking of BMW of Sterling around and I now have them on record as my BMW of preference for both of my BMWs. A big shout out to Gabriel McCorkie!!

Exceptional Customer Service

Dear Mr. Duckett,I want to thank you for immediately reaching out to me via telephone upon reading my e-mail last week. Your ability to effectively respond to the issue and provide the resolution quickly exceeded my expectations. My great appreciation for the exceptional customer service you extended to me, of which you demonstrated with ease and professionalism. You made sure all the is were dotted and ts were crossed and held true to your word. Great service makes customers feel that you care about developing a long-term relationship that means more than just making a sale.I also want to commend Mr. Greg Maxiutin. With his assistance I was able to find exactly the car I wanted and I am very satisfied with my purchase of a 2016 BMW X3. Greg also ensured my car buying experience ran smoothly as he was attentive, knowledgeable and helpful throughout the whole process. I am pleased to recommend BMW of Sterling to anyone looking to purchase or lease his or her next car. When customers feel taken care of they are more inclined to buy from you again.Regards

STAY AWAY FROM BMW of STERLING

BAD CUSTOMER SERVICE, AWFUL SERVICE DEPARTMENT, STAY AWAY! I wish I could them 0 stars. I dropped off my car for service, nothing major just a few things that I wanted the service department to check. They gave a loaner car for the day, the car was in ok shape, a bare bones 2014 328i. While my car was in the shop, I had a family emergency, where I had to drive NYC with the loaner car. The loaner car had less than 11K, so I am driving on a local road and the transmission dies on me. Stuck on the side of the road, I waited for the tow truck for 2 hours to show up and take the car to local dealership in NYC, mind you this is all during a family emergency. I was left in NYC without a car, i had to make arrangements to get back to VA The dealership in NYC said they would fix the car, so today (September 8, 2015) I receive a call from BMW of Sterling telling me to go to NYC and drive back their broken, poorly maintained loaner car and if I dont they would charge me for everyday it was not in Sterling. This dealership has awful customer service, their poorly maintained car broke down on me and now they expect me to pay for the shipping cost to bring it back to Sterling. If they cant keep their loaner cars well maintained, how well do you think they service your car? Not very well. They DO NOT value customers, go elsewhere for service on your BMW.

Beyond Expectation

Not only do I love my car, but leasing it was actually a good experience. Kamal Benhoummad is. Knowledgeable, personable aH nd accessible. The Service staff is totally friendly and considerate . This is a well run operation .

Excellent Service and Staff

The sales advisor, Ash, made it so easy for me to shop considering my hectic schedule. He worked hard to find the exact vehicle I wanted. I just emailed and made calls and he was able to work his magic. Mo, the sales manger worked to find and recommend discounts that substantially lowered my purchase price. Enka, made the financing through BMW very easy. Thank you so much to BMW of Sterling for such awesome service. I highly recommend them. The showroom is top notch, with wifi and a snack bar (complimentary coffee and cookies).

Fantastic Staff and Service!!

What a wonderful experience. From the time I contacted the sales advisor (Ash) to completing the deal, the BMW of Sterling team (Mo and Enka) were fabulous! Ash worked hard to get the deal I wanted and made sure I knew where we were every step of the way. Mo, the sales manager, was extremely professional, extremely fair and accommodating, and worked to make sure that I had the best deal and discounts. I did! Enka completed the financing and made everything go smoothly. I'm truly impressed and have already referred someone else to this team. If I could, I would rate them a "10!" Thank you BMW of Sterling!

Great Experience!

The easiest car buying experience I have ever had! Shavan was excellent from the moment we walked through the door, getting the price we wanted to pay, and following up a few days after the deal was done! I would recommend this dealership and Shavan to anyone looking to buy a BMW! I also LOVE my new car!!

Kurt Rodgers - Best sales rep!

Very pleasurable experience. We knew exactly what we wanted and the cost, Kurt made that happen for us. He's great to work with, very kind, patient and knowledgeable. We can honestly say in all the years of buying cars Kurt truly stands out and goes beyond a 5 star. Even after we purchased the car he still took time out of his day to help us with a few things we wanted added to the car. Great customer service!

Happy Customer

I have gotten a great deal on my X5 ! Kevin Soltwedel is da man !! He has been very very helpful with the purchase. The delivery was quick. Kevin was very friendly and let me look at all the options in different cars. It made it easy for me to decide which one i wanted !! Overall a very peaceful experience !!

Service Department

BMW of Sterling have a horrible service department. I bought a brand new 2014 BMW X6 with only 7 miles on it. after driving it for about 3,000 miles, i noticed a vibration during soft braking and slowly noticed the front tires going bad. When i took it in the first time, they took about two weeks only to tell me the tires are bad, and replaced the tires ASAP. Their explanation was that the manufacturer tires were defected. i drove again for another 3,000 miles and noticed the exact same issue happening. Took it in and they claimed that the tires are bad again, but this time it is supposedly under normal condition. They claimed that the tires are not under warranty even if it has only been 3K miles. I spoke to a legal counsel who contacted BMW, which in turn BMW contacted me and asked me to re-inspect the vehicle one more time. They then claimed that it appears that the tires are bad again and asked me to sign a waiver on per-suing the legal action, for them to replace the tires for me again. I went ahead and signed and made it clear to them again, that if this continues to happen, they will keep replacing my tires. i then drove the car for another 8,000 miles and noticed the same thing happening. I took it in to BMW and they said at this time the case is closed and they will not replace the tires. Now they claim that this is normal for the X6. They are now saying that it is the way i drive the car. One technician asked me how do i drive the car, and he said that i should drive it easy because he thought i drive it crazy. Another technician (the manager) asked me how i drive the car, and he said i should drive it fast, because the X6 is a sports car. So it seems to me, that BMW doesn't really know what is wrong with the car and they are not experienced enough to fix this car. Obviously, something is causing the tires to go bad, and i have showed this to multiple mechanics who claim that there is definitely something wrong with the car. I have two small kids and i am hoping that nothing happens during the time i am on the road with them. The entire interaction with them have been very unpleasant and unprofessional. The representative of North America BMW was also very rude on handling this situation. I will never recommend anyone from buying any BMW. i really don't want to sell this car to someone else, because i don't want to screw them like BMW has done to me. On another occasion, during the same month i bought this X6, i bought a 528i for my mom. after she drove it for 9 months we noticed that the mat on the passenger side getting wet. we took it to BMW in sterling twice, and both times they said that there is nothing that they see and that because there is a bump in the back, they claimed that the water was coming in from the back bump through the light. after the second time, it really made no sense to me what they were saying, so i took it to a local body shop, who showed me that the door on the passenger side was not sealed properly. so i took it back to BMW and showed them what the problem was, they then took it and fixed. BMW is only concerned about selling new cars and don't want to take care of any issues. They are rude, unprofessional, and inexperienced. i am really disappointed with my experience and will definitely NOT recommend BMW to anyone.

Great experience! Highly Recommend!

We went in looking for a used Mercedes. While looking at one of the cars, Kevin Soltwedel, one of the salesmen came out and helped us. He was great! He made sure we knew everything we needed to know about the car and everything about the process towards buying it. Heather was also great! She helped tremendously with financing the car and making sure we were getting the best loan possible. Overall, we were treated extremely well. I highly recommend using BMW of Sterling when looking for a used or new car!

Great customer service

Kevin Soltwedel did an amazing job. Made me feel really comfortable and was very informative. The sale went smooth and without any complications. Will definitely recommend others to him.

Great experience!

Mo Noorestain and Kevin Soltwedel are awesome! They really wanted to earn my business and made sure I was taken care of throughout the process of ordering a new build. Just took delivery last night of my brand new 435i convertible and I couldn't be happier!

BMW of Sterling ROCKS!!!

My salesman, Kevin Soltwedel, did a super amazing job before, during and after the sale. The whole team surpassed my greatest expectations. I'm a real stickler for customer service so it was important to me that there be a level of comfort between me and my sales person and indeed there was. From the time I called to inquire about my car until I drove away with it, Kevin provided the consummate customer service that I believe to be equal to the BMW product he sold me. Since the sale he's been right by my side (or so it seems).. Heather, in Tags and Title, was a gem with the patience of Job and even today, 30 days after my purchase, Robin was soooo courteous and talked to me over her phone with a smile in her voice as she assisted with an issue I had with my tags.What a groovy experience!!!!!Kevin, Lowell, Heather and Robin- THE DREAM TEAM!!

Great experience!

Kevin Soltwedel and Darin Lowdermilk helped us with the purchase of our BMW 528xi, they was very professional and courteous. The overall experience was awesome. All of the staff was accommodating and very welcoming as soon as we arrived. I would definitely recommend this dealership to everyone!

Amazing Customer Service

I went to BMW of Sterling to buy my dream car and my experience was amazing. Kevin Soltwedel was working with me and helped me get my car with exactly all of the options that I wanted. Also Lowell Duckett was able to get me the car at an excellent price. Kevin and Lowell were so helpful and patient through all of my questions and calls. Everyone at BMW of Sterling was very helpful to us and took great care of us. Kevin and the whole dealership had excellent customer service even after I purchased the car. I am really happy I went to Kevin and BMW of Sterling and I would highly recommend anyone to ask for Kevin and Lowell and go to BMW of Sterling when wanting to purchase a car!!!!!!!

Wonderful New Car Purchasing Experience

I have always been brand loyal to BMW. My experience with BMW of Sterling far exceeded that of any other dealership I visited. I had spoken with three other dealership based upon and internet search. However, I was not able to obtain the vehicles as advertised. In short, spoke with the General Manager of BMW Sterling on a Monday, every sales person was busy so he put us in touch with Felix Bighem, who happens to be the General Sales Manager of their Rolls Royce Dealership. He had a car that I liked, made an incredible offer and I drove her home within 48 hours. This has been a most positive experience and every single individual that we met at BMW of Sterling has been professional, knowledgeable and forthright. Was it worth it to drive 38 miles out of the way? Most certainly. This is by far the very best new car buying experience thus far. We are considering a smaller BMW SUV purchase later in the year. We most definitely will drive another 38 miles to get another from this most impressive team of BMW professionals at BMW of Sterling!Five thumbs up!

great service

I feel like a princess when i go into your service center. i can see that you value me as a client and will recommend your dealer ship to all of my friends

Very Professional, Yet Comfortable

I purchased a new vehicle from dealership of Sterling. Everyone was professional and very nice and understanding of my needs.

Terrible Breach of Contract by BMW of Sterling

I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase so that I did not receive the standard 4 year warranty. After 3 months of the dealership not returning my calls I meet with an attorney and informed the dealership of my meeting. They then sent me a one year extended warranty which is not as good as the original warranty, and the extended warranty is still 4 months short of the originally paid for new car warranty. I recently spoke to 2 employees of BMW of Sterling including their customer advocate who said they would get me help, and left 2 messages for the sales manager. BMW of Sterling has not returned my calls for 3 weeks now. I am forced to take legal action to enforce the terms of our sales contract, not something I am looking forward to. I will never buy a car from this dealership again!

Great experience

I have bought many cars over the years, a variety of brands. About 5 months ago I bought a Mini from this dealership. This must be the best experience I ever had with a brand/dealer. Love the setup - no pressure approach. Love the ALL PAID 3 year service. ( I would call it a Gentleman's dealership).Guess where my next car will come from?And the car, a Paceman, drives great. It feels it was made just for me. Highly recommended!

Failed to Offer GAP Insurance

These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months later by a deer, and boy was I surprised to learn I was underinsured and now owed more than $9,000. It's not as if I was buying a Yugo, for crying out loud. I expected BMW to take care of me. And they just let me down. I'd never even heard of GAP insurance until my car was totaled. BUYER BEWARE. Get GAP insurance if you finance. DO NOT leave this dealership underinsured. Now fighting to get refunds of my maintenance upgrade and extended warranty. What a mess. One department says I have to let the refund go to the lienholder, but the lienholder is telling me I have to pay for everything now. BMW's own instructions are conflicting. Never again will I deal with this company! HORRIBLE experience.

Mini Cooper Purchased from Yad Ali

Yad Ali was extremely helpful and patient. I visited the dealership and met with Yad 3 times and never felt pressured to buy, but when I was ready, they gave me a very fair deal.

Quick painless process on getting my 2014 335iX

Came to pickup a car form out of state because they had one in manual, which is hard to come by. I talked to Sal over the phone who was a great salesmen. He gave me his cell phone number and we made a deal quickly. Drove down from Philadelphia to pickup the car. The car was cleaned and filled with gas. What a great experience, it took three days from my initial email to bringing the car home. Also Heather from finance is very nice, helped answer a lot of my questions. The dealership itself seems like a five star hotel, everything is plush.

1 year service review

It was a nice experience for my first BMW car service. The rep was very courteous and helpful.

Outstanding service.

Outstanding service. They go above and beyond to please their customers.

Exzellent service!

Best service experience ever for me! Friendly, competent, quick service despite not having it scheduled. Parts, I waited for weeks with other dealerships were here and done within three workdays!

Outstanding

My local BMW dealership tried to low-ball my BMW trade-in and talk me into a high monthly lease payment. I was introduced to Mo Noorestani at BMW of Sterling. He was a pleasure to work with and I would highly recommend him to any of my friends who plan to buy a luxury car.

DO NOT USE THE SERVICE CENTER

Poor service and workmanship; and most expensive of all BMW dealers in northern Virginia. For quality service and workmanship, use BMW of Fairfax or Alexandria.

Great Service Dept.

I took my 2007 Mini Cooper S into Mini of Sterling for an airbag light and service. While the airbag light was high priced (they had to replace the seat bottom for a sensor), they told me I needed a timing chain and tensioners too. Dave contacted MINI and worked for me to have MINI cover this repair, which they did. THANKS DAVE!! Also, MINI of Sterling gave me a loaner MINI the entire time mine was in the shop. OUTSTANDING SERVICE!!!I will return.As an aside, my wife and I were strolling through the Rolls Royce showroom. We have had a Bentley in the past and were curious about the new Rollers. We were dressed in casual clothes and definitely did not look like buyers. The Rolls salesman came out and even though we told him we were just looking, he talked to us and made us feel welcome. Answered our questions and was very pleasant and friendly. IF I ever hit the lottery, the dark blue coupe' will be mine.

Not a great experience

Our experience was very poor, the sales consultant was very ill equipped in terms of using a computer to search a vehicle, answering questions on the vehicle features as well as managing time. We identified a vehicle and wanted to test drive it. The Client Advisor took us out for a good 10 min walk in the cold to the new vehicle parking lot behind where he couldn't find the vehicle and then realizes that the vehicle could be at a separate lot away from the dealership. We have small kids with us and I had no idea it was going to be that far a walk outside. We quickly told him to get the vehicle in front and inform us. We asked to look at another vehicle and it took 30 mins to be found and we asked 4 or 5 questions about some of the features in X5 and were given some nonsensical responses at which point we stopped asking questions about the vehicle features.We made 2-3 trips to the dealership and each trip took 2-3 hours and that is before the price negotiations, such a waste of time.

Car Repairs

We always bring our car here from SC because we know we can trust the workmanship. People are courteous and helpful. Happy Holidays.Larry Harpley

Great service!

I took my BMW to a local mechanic for repairs that were covered under my extended warranty plan. After 10 days of back and forth the warranty refused to pay for the repairs at that shop. I took my vehicle to BMW of Sterling for a second opinion. I had my vehicle back in 2 days with all repairs covered by the warranty company. It runs great now! Next time my first stop will be BMW of Sterling.

Great Salesman and Great BMW

My experience working with the salesman Ralf Berthiez, at BMW of Sterling was outstanding. Ralfs professionalism and knowledge of the entire line of BMWs both new and used was excellent. I was looking for a new car, which would give me the all wheel drive feature needed in northern climates as well as the rainy south. I also wanted a sporty car. Ralf directed me to the new 428i BMW, which I absolutely love, including all the driving and navigation features. The car has a hard top convertible, which is an excellent choice over all the softtop convertible sports cars I have owned in the past. I had never leased a car before and Ralf was able to explain all the advantages, both from a financial and service aspect. I can honestly say that working with Ralf Berthiez thoughout the entire car buying experience was the best I have ever had in purchasing or leasing a car.

Great Service and Great Service Manager

I recently took my X3 for service. The job was done professionally and my service manger Bijan kept me informed of progress throughout the days the car was in shop.

Great Service and group of service staff

I got my recently purchased BMW 535 XI serviced from BMW of sterling. They were very professional and fast in getting me in and out of the dealership. The customer service was exceptional and they went over each of the services that they did (which was all covered as part of the 4 year 50K mil). The facility is new and they have a great group of staff. You pay a premium for the BMW but the service that came along with it is well worth it.

Great services

The sales, Gabriel, was very patient and friendly. He walked us around to the back to check out the inventory many times and made sure we have the car we want. We wasn't quite ready to buy but his kind and helpful services made us made the purchasing decision for a 2015 brand new car right away!

Best and fastest car buying experience I have ever had!

This was my 5th luxury car I have purchased. What a Beautiful new dealership. So clean on the inside and had most of the vehicles in the showroom. Best dealership for a test drive. No traffic. We will buy all our vehicles from BMW of Sterling and Cory Christman. What a great time! They have such a great delivery process and made me feel part of the family. I will recommend everyone.!

Worst Dealership....

This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make appointment for test drive, they start negotiating with MSRP sticker on car (even higher than build price on BMW Website). When asked about posted price on the website, they say it is not managed by them and do not honor the price on their website. The sales manager went inside saying he will work on the numbers honoring the price and came back after 30 mins saying we informed website management company to update the price and will be changed in 24 hours. WOW....What a great sales manager.......

Worst Dealership

This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make appointment for test drive, they start negotiating with MSRP sticker on car (even higher than build price on BMW Website). When asked about posted price on the website, they say it is not managed by them and do not honor the price on their website. The sales manager went inside saying he will work on the numbers honoring the price and came back after 30 mins saying we informed website management company to update the price and will be changed in 24 hours. WOW....What a great sales manager.......

Great Service, facility

Great first experience! Went to get a State inspection and found out I had an oil change due. I only had to pay $16 for the inspection. Matt, the young man who assisted me in the service department exemplified excellent customer service. Warm, professional and attentive, he really left me with an extremely positive perception of this place. The waiting area was large and accommodating. Free coffee and tea was offered, plus there was a little cafe where one can purchase snacks and other drinks. My car was also cleaned - at no extra charge! I will definitely continue to have my car serviced here.

Unprofessional, Unethical Dealership

I had several problems with this dealership. I would recommend you go somewhere else.- I bought a new car in January 2014, but it had 250 miles on the odometer. They did not disclose this during negotiation.- It took them over two months to get me my plates and registration.- They charged $500 for registration up front and said they would send me a check for the difference. They never sent me a check for the difference.- I initially purchased the ding & dent repair policy but cancelled it during the cancellation period. Nine months have past and they never sent me a refund despite numerous requests.

Most responsive BMW dealer I've ever met.

I have owned BMW's for close to 20 years. I have had dealer experiences in Atlanta, London England, Cincinnati OH, Louisville KY and now in the DC area. I have never had a better service experience. It started from my first call to the service department. Jason was friendly and courteous. I called Sterling BMW after trying unsuccessfully for 24 hours to get Rockville BMW to call me back. I drove almost an hour round trip out of my way to use Sterling because of their immediate reaction to my critical service problem. They worked with my after market warranty provider to ensure that my out of pocket expense was a little as possible. This was a big job and they handled it beautifully. The car drives better now then it did they day I bought it! I am now a Sterling BMW customer from here on out (including car purchases). Thank You for a wonderful experience (including the amazing loaner!).

Great dealership!

Thoroughly positive buying experience. Salesman was proactive yet responsive to my requests. Management engaging and open.

Wouldn't go anywhere else

Drew consistently takes great care of me and my Countryman. I wouldn't go anywhere else :)

Excellent Service

Love my Mini. Love the service. I can drive in if I think some work might be due and the service department takes a look with no hesitation. Makes you feel special and that making the customer happy is their prime concern.

New car purchase

I am very pleased with my purchase of a 2013 Mini Coupe this week. Steve was open and friendly when I arrived and quickly had help for me to see different models. Tatiana responded rapidly to my emails and followed up with phone calls and was easy to work with. The finance person was abrupt and brusque but was not the usual Mini finance person, instead one from BMW. I obtained the car I wanted without the hard sell tactics, long wait time, or "talk to the manager" tricks that make people dread buying a car.

Ali at Service Department is great

I can't never say enough about this dealership and customer service, OUTSTANDING. Thanks Ali for all the help can't never say enough about your advice and customer service, THE BEST. THANK YOU SO MUCH.

Wonderful Eperience

From the time I arrived at the dealership I felt right at home. No hard sells pitch...I explained what I wanted and didn't and drove away in a 2014 Blazing Red Mini Cooper Hardtop after driving a Honda CRV (which I loved - going to my son) for 9 3/4 years. Could be happier with my little red car!

Smoking mirrors!!!!!

This dealership is a huge disappointmentThe sales consultant I dealt with was rude a liar and couldn't sell water to a whale!This is the only dealership when you call you can never get management on the phone.I expected more coming from a high end store.The only thing good about this place is the coffee machine.What looks good on the outside isnt always good in the inside.I actually thought STERLING BMW would be different from other sleazy dealerships.You can put lipstick on a pig,but its still a pig!I RECENTLY GOT PULLED OVER BY THE POLICE BECAUSE STERLING BMW didnt have my tags registered. BEWARE PEOPLE!

Great Service!

This is an excellent dealership. Drew and company in the service department are top notch. You always have trepidation in going to a dealership for anything, but I don't have this with BMW / MINI of Sterling. They have been completely honest with me, not tried to sell me on maintenance that is not needed, and have carried out repairs quickly and thoroughly. If you live in the DC area, it is worth the trip to have them do your service. On another note, since this shop seems to be a central hub for vehicle restoration parts for body shops, they have just about every part you could want. They even were able to quickly order an obscure tool for me to complete a repair on my car, and were also open on a Saturday late when I needed a bunch of plastic clips for the body of my car, all in stock of course. While I haven't purchased a car from them, the sales staff seem nice. If they are half as good as the service department, then I will be buying my next car from them.

Service Department is great

I purchased my Mini Cooper Hardtop in August of 2012. I drove to Sterling from Waynesboro PA because the dealership had the car I wanted. I have since been in for service 3 times for oil changes and the 30K mile service. Each time my car was taken right in, the service person explained what they would be doing and my car was ready in a timely fashion.

Terrific!

8/02/14: I was visiting Leesburg for the weekend and staying in Sterling, which was a blessing. I didn't have to travel far to locate a BMW dealership. Jason Gage, service representative, was most helpful with my illuminated dash light. A nail in the L rear tire set all 4 low pressure lights glowing. He had me back on the road for a safer ride. Thanks to Jason and staff for their attention to detail and extending their courtesy for something that could have been costly. I can definitely understand why the Sterling BMW dealership has been awarded "Center of Excellence." Keep up the great job. I shared the above experience with the salesman/dealership in Dublin, OH. Barb - Powell, OH

Customer Service

Arrived early for service appointment for oil change and was taken right in. Estimated time was an hour an dfinished in 40 minutes. Although the Mini is only a year old with less than 4000 miles I was provided a quick inspection report onall systems. Everyone I dealt with was courteous and customer oriented.

Greatly Improved

I have had just ok service with them in the past, but since they have updated their management, I have been extreemely pleased with the service and sales department. They will work with you and not pressure you into buying something you are not ready for. They immediately assigned me a loaner vehicle, even though I did not request one when they saw that my repairs would take more than a a few hours. I wish they had a children's section in the service department so that young children can have something to do while waiting for repairs, otherwise I would have given a perfect score for facilities.

Went the extra mile

I brought my MINI in for repairs to the rims. Their rim-service people had already wrapped up for the day, but the service manager got them back to complete the job -- beautifully as usual. This is one reason I come here even though I live in Delaware.

2013 MINI Service

I recently took my HIGHGATE Convertible MINI Cooper back to this dealer, because I found my car was missing the special HIGHTGATE hood stripes which are part of the HIGHGATE Package. They ordered the stripes and put them on the hood of my MINI without any problem or cost to me. I was rather impressed with this dealer and they provided the service without any question or problem. Yes I would by another MINI from them.

New to the BMW experience!

Erik was my customer representative and he is amazing!! He made me feel as if he TRULY cared about my concerns!! He was very patient, informative, and attentive!! I am so glad this is the dealer that will support us through the life of my BMW experience!

Finally !

After going around the beltway looking for that "perfect" pre owned bmw for 2 weeks I can honestly say I was disappointed that most dealers brushed me off if I could not settle for anything less then what they had in inventory. I had visited 4 bmw dealers here in the area and of the 4 the only salesman that took the time to follow up with me was Danny from bmw of sterling. he understood exactly what it was that I wanted and even though they did not have that specific car in stock danny and the pre owned manager search the entire east cost to locate one that was as close to what I wanted as possible. after about 10 days danny contacted me and told me they found a 328 that met all my expectations. after looking at the pictures online and discussing the price I went ahead and asked danny to have it ready for me to test drive because I was on a time constraint. when I got to the dealer, the car was show room ready. after a quick 10 min drive I was sold on the car and the numbers. I filled out a credit application with moe hamdan in finance and left the dealer. after my meeting I called danny and told him I was on my way to finalize the sale. to my surprise when I got to the dealer, moe hamdan had the paper work complete and ready to be signed. after reviewing all the documents to make sure my information was accurate I was signing away. the entire transaction took less then 30 mins to complete and danny was able to find the car I wanted. i'd like to recommend danny and moe hamdan at bmw of sterling for the great work.

Top BMW dealer in country, easy to see why!

This is the third new car I've purchased from this dealer and keep coming back because of the customer service. I'm an aircraft mechanic so I appreciate attention to deatail that they have. But most important to me was the fact that they don't cover up problems your car may have and send you down the road. Case in point, I owned a 335i which had known HP fuel pump problems of which was replaced three times. First time the car gave an indication of it, they fixed it . Sencond time I had no indication but during normal servicing they discovered a code and notified me and they fixed it. Third time it was a recall for a new and improved HP fuel pump. Each time was warranties and each time I had a loaner. No sweat. That kind of piece of mind you don't get at most dealers. BMW FOR LIFE!

Simply Amazing

...From the time we entered the showroom. We were greeted and treated as if we were looking to buy Rolls Royce. I am not a new BMW owner. However, the team that worked with us, left me feeling as if my current BMW is my first. They are professional,swift and just simply amazing. When I speak of these fine men, I called them my "Dream Team!" because they were upfront with the handling my financial status without making feel less than what my credit score projected. I ended up with my dream BMW X6-50i. My dream team saw how over joyed I was (I cried). Our Son has joined the USMC and we have already discussed where he will be buying his first BMW. BMW Sterling!!!

Best car buying experience

I contacted BMW Of Sterling back in 2008 when I bought my first BMW from Bryan, he was extremely easy to deal with, no pressure and it was a quick process. I just recently went in for my 3rd one from Bryan and I had another great experience. I would definitely recommend him to anyone looking for a BMW, I think some of the newer sales agents lack the knowledge and that's what causes a bad experience. I will keep going back to Sterling as long as Bryan is there.

Superlative service

I recently had a brake sensor malfunction on my Mini Cooper 2012. The employees at the BMW/Mini of Sterling location provided exemplary service. They had my car picked up from work in Washington DC and had a driver deliver a loaner vehicle at no charge. When service was complete, they again delivered my car to work and picked up the loaner vehicle. Wow! I can't say enough good things about their service.

Great service

I didn't buy my 06 Mini Cooper Convertible from Mini of Sterling, but they absolutely do all the service and repairs on it. Mini of Sterling has a great team of advisors, technicians, as well as office staff. Before owning my Mini Cooper my husband always took our cars into another dealer/service center. I hated the atmosphere and was unsure of the car service quality, not to mention having to wait around for hours or figure out how to get home on my own...no loaner cars. Thanks to Mini of Sterling and advisor Drew Howe I can take my car in for routine maintenance or a needed repair confident that quality and timely work will be done while I wait or need to drop off.

Mrs. Margaret Flanigan

Car was brought in for oil and filter change as well as Virginia inspection. Time estimate was 11/2 hrs to do all the work. Car was ready in 1 hour including the car washed and vacuumed. Very happy with the service.

Fastest purchase ever!! IN & OUT little of a hour!

Greg Maxiutin was great! He found my NEW x3 very fast, GREAT selection. We went on a test drive and it was great no traffic, not like at the other BMW stores bumper to bumper traffic. We came in and I was not wanting to talk numbers. He made it very simple the Mangers were very pleasant. George in Finance was great! Get the TIRE WARRANTY it saved me 2 rims and tires from test bad VA roads. The best thing the product genius set me up with a follow up session since I did not have time to go over the whole vehicle. 5stars all around.

My BMW Expereince

I have what I feel to be my own sales advisor, Felix Bighem, he has kept me in BMW for well over 15 years now. Each time gets better and I am treated with respect as a woman. We often feel like we as women are not going to get a fair deal. Lean in and stake your position, do your research. I travel from Maryland to BMW Sterling!

Horrible Sales Experience! No decency or business ethics!

Review is on Sales/Buying Experience on BMW of Sterling AKA BMW of Junk SalesOne can expect a much higher level of service on a used car lot in some downtown shack. These idiots in suits are not qualified to sell a bicycle let alone high end luxury cars. On Top of it their business ethics are non existent and they are shameless about it. This is my 6th BMW and i have dealt with 4 BMW dealers before. This is what happened:I finalized a 2014 550xi , agreed on a lease price, gave a $1000 deposit and waited a week as the car was on the Baltimore dock. I did this against the advice of my friend who had a horrible experience while trying to get a 2014 X3. He ended up buying it from Passport BMW a month ago. After waiting a week, i went in to get my car with my wife and 3 year old daughter. After 3 hours of agony, was told by Tos ( Finance Manager) & Greg ( Sales ) who i was dealing with, that there was a mistake in their calculation and no one could get this deal to me. I walked out frustrated and angry as for me the deal was finalized as the deposit was already taken. If i would have backed out at that point, i would have lost my deposit. This is how business deals work to me. Anyways, no apologies, no phone call, no contact from this professionally run dealership ( I m sure you get my sarcasm). Last time i had a minor issue at Porsche Dealership , the GM called next morning to fix and apologize. I understand mistakes do happen but that was not the case in this deal. I did get the same car with exactly same packages and MSRP with a lease deal which was $8/mon cheaper than what i agreed with Sterling at Passport BMW. So it is a clear case of some top manager getting cold feet on the deal and then Tos ( Finance Mgr) lying through his teeth to tell me it is a mistake and it happens rarely. Frankly, these guys are lying bunch of sleazy sales organization, only doing well coz of their location and customer ignorance. Do yourself a favor and get Passport BMW ( Sean Swartz) and BMW of Alexandria ( Paul Blakeman) involved in your quotes . you would only realize these Sterling guys are there to rip you off. Also be prepared for a switch and bait tactic, where they will promise to match just to get you in the dealership and rip you on other ways ( finance, trade off etc). I deal with a lot of sales in my job, i know how this works. In short, Stay away from this dealership! i hope BMW goes Tesla way and starts offering direct sales to customers. These type of dealerships only force customers away from BMWs and are parasites adding no value to the process.

Good experience

it was a great experience with our purchase here. Went above and beyond with our needs. Got s good price and went out with a brand new BMW

Bijan was really helpful.

I brought my car in on a Wednesday because the service light came on (oil change). Bijan greeted me and ran the diagnostics on my vehicle. He then explained to me what was recommended and the cost of each service. Even though the work took longer to complete (1 week total), Bijan called me everyday to keep me informed of what was going on. I appreciated that, because my previous service rep did not call me daily. My only complaint is, yesterday (the first time I drove my car after I brought it back home from the dealer), I started my car and the red service light came on again, so I am not sure if they reset it after the work or not.

Great service Very Dirty Interior on Loaner

I recently brought my Mini in for warranty rust. The loaner Mini was a very nice car and very clean outside, but very dirty inside. Not a big deal, but it was noticed. I left my car on Saturday and picked it up on the following Friday. I noticed and brought to attention a primer over spray and some kind of residue where the bumper had been painted. I was asked to take the car to Centerville Collision Center (CCC) a subcontract body shop in Chantilly, to have it looked at. At CCC the paint over spray and residue was instantly removed. I mentioned the roughness of the paint on the bumper and was told that the bumper had been painted before and not due to anything CCC had done. I agreed, but CCC wanted to make me happy and said they would fix the rough paint on the bumper. I left the car at CCC and got a ride to Ashburn with a CCC employee. They delivered my car from Chantilly to Ashburn after two days and had painted the whole bumper. The folks at CCC made this repair experience more than enjoyable and went way over and above to make your customer happy.

Unscheduled visit

I visited the service center in the afternoon after noticing a rear underside panel that appeared to be loose. The car was looked at and an estimate provided to do the repair work. Everything was done in a couple of hours. Since I did not have an appointment I was very glad that they could work on the car the same day. Great job!

Great service

Nate always takes care of my car.Have had a lot of electrical and active steering issues with my 550But Nate has always made it as easy as possible.

So far so good

I bought 2 cars from this dealership, one brand new and the other used. The new car, an X3 I got 2 year ago, is under warranty and lately the breaks somehow did not feel right.. I was asked to go to a test drive with a specialist and explained the issue. I did a test drive. I learned that there are 2 other cars that were brought it with similar issue. I was given a loaner and the car stayed there for a few days. They replaced a vacuum valve and I test drove it again, felt better, so I got my car back yesterday. The person with who I dealt, Bijani Husseini, was great, he gave impeccable service and I received his phone calls and responded. He is very pleasant to deal with. Thank you for your assistance Bijani! With this car, there were previously some issues with the onboard light coming up and the car was taken to them 3 times finally the issue was properly fixed.

President & CEO

I'm always very pleased with the service I receive here...Great Service !!!! I will always use this service center ! I love the coffee bar as well!

Extensive Work

2006 X5 required extensive work, had a very nice loaner--X1--the entire time, the service department dealt with the aftermarket warranty company--who can be difficult at times--and got them to pay for a substantial amount. The vehicle drives wonderfully again, like BMWs should and I came out way ahead of what I paid for the warrantee. We're very happy.

Excellent customer service

I have nothing but positive things to say about my recent purchase of my BMW 650. Danny Saboor was extremely helpful, he found exactly what I was looking for and offered it to me at what I thought to be a fair price. The paperwork was as easy as it could be. No hassle, no pressure, no stress. I am already recommending him to several of my friends to work with him with their BMW purchases.Thanks,David Van MeterShelly Atkinson

Great Service

I was veryimpressed with my customer service advisor.

Great experience working the team at Sterling BMW. ...

Great experience working the team at Sterling BMW. Friendly professional service. Convenient location. Great selection of cars as well as the help finding the right car at a great price.

I needed a car and had an idea of what I wanted and Lynne...

I needed a car and had an idea of what I wanted and Lynne worked with me to get exactly what I wanted in the time frame I was liking at. She is informed, communicative, friendly and follows up. Absolutely would recommend Lynne and Sterling to everyone .Catherine

Customer focused

I was most impressed with my customer service advisor, A.J. Jaghori. He was very professional, listened well, explained the service to be done and the prices. When the multi-point inspection found something that didn't need be taken care of immediately, that option was presented, thus giving me the feeling that the dealership was not just in the business of maximizing immediate revenue. Well done, BMW of Sterling.

Great experience purchasing

Phil Hatchett was great to work with. Very patient and easy to work with. Ensured I got the right car at a good price

Purchased on 2nd Visit

Phil did a great job showing me the different cars, explaining the features, and walking me through the sales process. Was very happy with the professional and courteous service.

Excellent service;

Every time I have been to Sterling BMW facility, I came away fully satisfied. The customer service reps are fully knowledgeable and assist the customers anyway they can in answering questions about general upkeep / maintenance/ detailing etc. Facilities are neat and clean.

Service Visit March 20, 2014

Perfect service appointment. Thanks Erik Rowland. In and out on time with a carwash. Can't ask for more. Thanks again!

Outstanding service -- professional and timely

The service facility waiting area is very comfortable with a lot of extras provided like internet and coffee. Makes the wait go by quickly. Good job!!

I always feel informed on what's happening with my...

I always feel informed on what's happening with my car. Shaun makes me feel like someone cares about my car. He is very collaborative.

The staff of Mini of Sterling always makes me feel that...

The staff of Mini of Sterling always makes me feel that I'm in good hands. While one can't always know what needs to be done on one's Mini, the staff never leaves one feeling that the situation is out of control. There's always a clear service plan, even when the level of work seems overwhelming. Their prioritization skills are second to none. I purchased my 2007 Mini in 2012 with 29K miles, and now have over 100K. That wouldn't have happened without Shawn Peace and the rest of the service staff of Mini of Sterling. My hat's off to the whole team!

Pleasant service experience

I've taken my X3 here for service since I bought it here 2 years ago. The latest time was for state inspections, and the new tires that were recommended during the last service. The service advisor I worked with last time is no longer there, but the new advisor, Ali, was very attentive. They performed the requested services with no problems. The advisor apologized that it took longer than initially thought. The tires were on special so the overall charge was less than previously estimated. The facility is clean and the waiting room is pleasant. I can sit there and work remotely while waiting for my car if necessary. Overall a pleasant service experience.

I brought my 2011 BMW 135i for scheduled maintenance. AJ...

I brought my 2011 BMW 135i for scheduled maintenance. AJ was my service advisor and was extremely polite, professional and courteous. He went over what the scheduled service consisted of and asked me if I had any concerns or issues with my vehicle. He expeditiously obtained a rental vehicle for me, while my vehicle was being serviced. He explained what the mechanic had observed during the servicing of my vehicle and proceeded to recommend that I purchase new rear tires, as they were badly worn. He made sure that the my vehicle was properly handled and kept me totally informed as to when my vehicle would be ready. The entire service department was extremely polite, courteous and friendly. I would also like to acknowledge the cashiers, who were pleasant and friendly when I was paying for my new tires. Overall, I would highly recommend BMW of Sterling for their overall customer service, quality of work performed and friendliness of their employee's. My car runs extremely well and thanks to AJ who oversaw the servicing of my vehicle, I feel that everything was done exceptionally well.

top notch service, answered all my questions,...

top notch service, answered all my questions, knowledgeable and prompt service. the team genuinely wants to excel. Loaner cars are available and are (mostly) BMWs - which is great!

From the moment I arrived to the time I picked-up the car...

From the moment I arrived to the time I picked-up the car everyone involved was very courteous/friendly. All were ready and able to answer any question I had. Nate handled the yearly service of my vehicle in an extremely professional manner and he also took care of getting the extra item (installation of floor mats) handled as requested. Nate explained everything that was done and also had a hood item fixed that I didn't know about. One item was a recall fix that I was unaware of and required me to need a loaner car. Nate arranged for that quickly and got me out the door.The only item on the negative side was that as I drove the loaner car my wife and I noticed a strong order inside the car. While it eventually subsided to a tolerable level after a couple of days I found out upon return that it had been treated with a chemical due to someone smoking in the car. Understand the need to do such a treatment but suggest that someone ensure that the car isn't quickly put back into service after doing so; give it a day or two.

Outstanding customer service. Erik communicated very...

Outstanding customer service. Erik communicated very well, very clearly, and kept me up to date throughout the service process. Outstanding communication. The car was retuned clean - the interior was vacuumed. Thank you!

Great service!!

All staff was extremely helpful, from the front desk to the service advisor to the shuttle driver. I would definitely. recommend this place. All very competent and professional.

Though I live 27 miles from the dealer and it is a fairly...

Though I live 27 miles from the dealer and it is a fairly long trip to get out to Sterling, the great service more than makes up for the trip. I have had Shawn Peace as my service advisor quite often and I have always found him to be articulate about the needed repairs, never overselling what needs to be done, and overall a very easy person to deal with. His recommendations are always on point and unlike other dealerships where I have brought my cars to, I NEVER feel he is gauging me by selling unnecessary repairs or service. He should be recognized for his outstanding work regarding customer relations.I will continue to bring my MINI out to Sterling based on the outstanding service I have received since buying the car in2006.John Sanet

My wife and I were indecisive about whether to purchase a...

My wife and I were indecisive about whether to purchase a car or SUV when we arrived at the dealership. However, Kamal worked with us patiently, allowing us the time to drive several vehicles and decide which one fit our needs the best. We really appreciate the time that was allowed to us so that we could get the perfect BMW for us.

Given the bad snow storm and driving in without an...

Given the bad snow storm and driving in without an appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was ready

Julian was amazing. Very professional and to the point....

Julian was amazing. Very professional and to the point. In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW convinced me to go to Julian and I am very glad that I did. One minor note. I will ask the loaner people and the cashiers to take a lesson from Julian and Ali (who was also very professional and friendly and when I asked him to let me know about my car before I leave my work in Rockville, MD he made sure to give me a call at 3:50 letting me know of the status of my car) as they do not seem to be enjoying their jobs as much and forget to be friendly at times. This does not affect the quality of service your customers receive but just makes them feel better about doing business with your organization.

I was received promptly upon arrival. Nate, my service...

I was received promptly upon arrival. Nate, my service rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my service requests and concerns and assured me that the car would be inspected throughly. Within minutes I was given a loaner car. A few hours later, service had been completed. Very efficient given the amount of time I had. Everyone was very friendly and helpful and my car is running like new!

Drew and Christoph were fantastic - professional,...

Drew and Christoph were fantastic - professional, courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant service experience.

This has only been my second trip to visit the service...

This has only been my second trip to visit the service department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. I also am the owner of another high-end vehicle from another dealership, and can honestly say that MINI of Sterling surpasses any other experiences I have had in the past with other dealerships.

Susan Coggins took excellent care of us during and after...

Susan Coggins took excellent care of us during and after the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based on their excellent customer service.

Very friendly service staff. CPO covered all repairs. ...

Very friendly service staff. CPO covered all repairs. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them.

Excellent service. I object to web sites that require...

Excellent service. I object to web sites that require that I enter a minimum length comment, especially when I am doing this as a favor to the establishment!

On a snowy, icy day I wasn't sure the dealership...

On a snowy, icy day I wasn't sure the dealership would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be able to make it in for service today. I was able to make it on the roads and made it to the dealership. My service advisor was waiting and within minutes, I was having coffee while my car was headed to the service bay. All my concerns with the car were addressed and I was kept abreast of the progress while I waited comfortably in the lounge area. While checking over the car, the technician found that I had a bad motor mount and my service advisor was able to have this replaced under a warranty for me. After taking care of this and my other list of service items, I was on my way and my car was running like a top!I have always appreciated the level of care that my particular service advisor, Shawn Peace has shown. He's topnotch! I have always been impressed with the quality and level of service at BMW of Sterling from the minute you pull into the service bay until you check out at the payment window and your car is pulled around to meet you. Thanks BMW of Sterling for showing that first class customer service is still alive and well!

Bad Service Exp

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and restrain system malfunction was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say youre out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, youre state inspection is expired and would like me to get that done as well . I told Eric, I dont have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee Next day Eric called me said there is $1660 charge for fixing that sensor and how would like to proceed and if you dont fix the sensor we will reject your inspection It was shocking for me to hear this from him. I have tried to explain its an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didnt fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again.

This dealership is total rip off. I visited this dealer a...

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and restrain system malfunction was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say youre out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, youre state inspection is expired and would like me to get that done as well . I told Eric, I dont have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee Next day Eric called me said there is $1660 charge for fixing that sensor and how would like to proceed and if you dont fix the sensor we will reject your inspection It was shocking for me to hear this from him. I have tried to explain its an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didnt fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again.

Sal was an amazing salesman, professional, courteous and...

Sal was an amazing salesman, professional, courteous and patient. I truly believe that I got a great deal on a wonderful BMW 328 i. Sal went out of his way to make that I understood all of the features to my new car. BMW of Sterling is fortunate to have such a wonderful salesman.

My Audi lease is up, and Mini Cooper was the first place...

My Audi lease is up, and Mini Cooper was the first place we looked for a new car. Turns out, the car I built was on the showroom floor. Bill and team were helpful and patient in showing us the showroom Paceman, showing us a car with nav and satellite (Yad and Steve helped), and then allowing us to test drive a Paceman. Even though the day was right after some snow and ice, the car was clean and handled beautifully on the road. After a trip to the Audi dealership, we decided to go with the Mini, and my husband and Bill came to agreement on price over the phone. Bill followed up with an e-mail credit application, and he followed up twice by phone. When we came to pick up the Paceman the following Saturday, it was smooth sailing. Bill was ready for us, and the Paceman was ready for us. Our time in finance with Mo was straightforward and painless. Afterward, Bill walked us through the Paceman, and since my phone was being persnickety, we needed Yad's help setting up Bluetooth. All and all, a very pleasant buying experience.

I called the day before for an appointment and got it at...

I called the day before for an appointment and got it at the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept me updated during the service. While waiting, they had several areas where I could sit. I opted for the tables in the "kitchen" where WiFi is available. I sat at a quiet table and worked on my computer so the time passed quickly. The work was done, the car was washed and they charged me nothing for the service, not all of which was covered under the warranty.

Second time using this dealer. Best car service...

Second time using this dealer. Best car service experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. Highly recommended.

The service advisor was very thorough and helpful. Jeff...

The service advisor was very thorough and helpful. Jeff indicated that the steering fluid and coolant fluid needed flushing, which I authorized to be done. Jeff also mentioned that one of these services is recommended every 4 years (I have had car under extended maintenance for 5 years) and that it has not ever been done. Later I got to thinking, why was this not recommended when I had the car for 4 years, while still under maintenance? Would this have been covered under my extended maintenance at that time?Overall service was good. Car washing was dried with streaks on the trunk, but it was cold.

I waited over an hour before receiving any help. The...

I waited over an hour before receiving any help. The workers seemed to avoid me. They did not even service my car. At least the service advisor was courteous. Overall BAD service.

Everyone was extremely professional, courteous, and...

Everyone was extremely professional, courteous, and helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable, provided detailed updates while I waited, and made sure everything was taken care of properly. And the facility was immaculate - great place to relax and/or work while waiting. I will definitely return to service my car there. Thanks!

I was so pleased with my Sterling BMW service. Matthew...

I was so pleased with my Sterling BMW service. Matthew was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!-

Excellent Service Experience

This was my first direct experience with service here and I was very pleased. They are friendly and professional, and the facilities are immaculate. The loaner I was provided was pristine as well. I will drive the hour from Warrenton to have my 2008 BMW 528i serviced.

Very responsive , friendly and prompt service ! I can...

Very responsive , friendly and prompt service !I can not complain at all about the service.Nate Gibson , service advisor, helped the process carefully to informed me throught out the process to make sure the dealer will be paid by the company who provide the extended warranty on my BMW - X5.If I had to do it, it would take me a lot longer on getting paid to the dealer.Great job , Nate ! I would highly recommend to anyone wants to service the vehicle.

I set out a little more than a month ago to purchase a...

I set out a little more than a month ago to purchase a Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Very friendly and knowledgable. I didn't feel pressured and you could tell the team was very proud of its line of vehicles. It came down to the new CTS and the BMW 5 Series...and to be honest I was leaning heavily toward the CTS. But after meeting with the team at Sterling, test driving the 535i and working out a deal that made sense....I quickly switched to the 535i. Your team did a good job communicating effectively and ensured I got the total BMW experience. Thank you...I love the car so far.

Matt was a great service adviser. He kept me informed on...

Matt was a great service adviser. He kept me informed on my vehicle status and worked with my extended warranty company to get my car back on the road.

Stefan is knowledge and a customer friendly...

Stefan is knowledge and a customer friendly representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look into the issue when it emerges next time with no additional diagnostic cost. That's helpful.

Great Customer Service , excellent Overall Experience , ...

Great Customer Service , excellent Overall Experience , i would recommend you talk to Ted when you get there friendly and can work with you on a price

Great Customer Service!

My service representative, Ted, is outstanding. He knows me by name and makes me feel like I am his only customer.

Exceptional Service

It is a mindset. Anyone that wants to work in sales should first work at BMW Service of Sterling to understand what Customer Service looks like.

Great Buying Experience

This was my first new BMW and the process was easy and not stressful at all. Omar was very helpful and patient during the whole thing. He was also very prompt and responsive on-line with my subsequent questions. I was needlessly dreading the whole car buying process.

GREAT and HONEST Service Center!!

The service center is amazing. I will take my MINI there forever. Everyone is so courteous and helpful and they are VERY honest and up front. GREAT place!!!

Ted Ibach was very professional and helpful he was...

Ted Ibach was very professional and helpful he was thorough in his work and customer service while others do not like female customers. Bravo Ted

First Maintenance on my MINI

Customer service in the Service arena is improving across the board and Sterling MINI is doing an excellent job. With that said, many companies remain without much Customer Service--and I stay away from those! Keep up the good Customer Service! I'LL BE BACK!

BMW STERLING SERVICE DEPARTMENT

BMW STERLING SERVICE DEPARTMENT COMPLETELY OUTSHINES ALL COMPETITORS IN EVERY CATEGORY!!!

MINI of Sterling consistently provides an outstanding...

MINI of Sterling consistently provides an outstanding service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be done to resolve the issue. They are not pushy and they will only recommend work when need. This allows me to trust them The loaner car program is also extraordinarily helpful.

Great Experience

Purchased a used 2011 BMW Z4 3.0i convertible recently. Before driving to the dealership I contacted Susan Cogginns and Corey Pardue who were quite helpful with questions and photos as well as roundabout cost quotes of the vehicle which helped me make a decision prior to making the the 2 hour drive from Southern Maryland. Once at the dealership I worked with George Jajone in finance who was successful in getting the finacial support I needed for the payment I was looking for. All in all the whole experience was painless.

Poor communication with the customer. Broke my drivers...

Poor communication with the customer. Broke my drivers seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't waste your money going here.

Great Purchasing Experience

Purchased a used Acura MDX that had been traded in and couldn't be happier with my purchase and the whole experience. Worked with Danny Saboor who was terrific, and George in finance: both very helpful, professional, friendly, no hard sell. They made the purchase quick and enjoyable; can't stand those dealerships that take 4-5 hours to sell you a car . . . I absolutely recommend!

I purchased a vehicle sight unseen other than the...

I purchased a vehicle sight unseen other than the pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned all my calls prior to and after the sale. It was a great no-hassle experience. Once the auto delivered it was in great shape and exactly as Danny described. He went the "extra" mile is finding a supplier to apply clear bra protection on the vehicle before shipping.

I saw an M3 for an advertised price. I called the sales...

I saw an M3 for an advertised price. I called the sales associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available for me to purchase. I called him on the way to dealership. He said the vehicle is available. I called him 5 minutes before reaching the destination to confirm the vehicle is ready for inspection. He said 'yes'. I called him when I took the last exit and he said all is well and the veichle is still ON for purchase.When I pulled over at the dealership, he said: someone is inside the dealership and made an offer (after test driving, trading-in another vehicle, and finalysed numbers) all in 2 minutes b/t I took the exit. He suggested that I wait (with a toddler in my car) until the other guy makes an offer or leave. He assured me that he can get me the vehicle for the advertised price if the other guy (making the offer inside) leaves. Finally, I heard from him and his manager that the car is sold to the other customer and they expressed apology and ask me if I am willing to pay 10K extra for a similar vehicle.Does it look like honest mistake or bait&switch?You tell me!I could have easily reserved the car for $500 if the sales associate was upfront and diligent.

Karl Mackey was a wonderful salesman. He was very...

Karl Mackey was a wonderful salesman. He was very responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we were dealing with an informed friend rather than someone trying to sell us a car. I especially liked observing the way that he mentored and trained his young assistant. He demonstrated genuine caring and that says a lot about Karl's character.

Fantastic Experience

This was my first experience with BMW of Sterling and it was outstanding. Their team is very professional and they made me feel comfortable right away. I would recommended them to everyone I know.

I visited this dealer for 328i Xdrive vehicle. Test drove...