Bakersfield Chrysler Jeep Fiat

did not have the car I went there to buy

I made an appointment to go buy a 2002 jeep liberty. When I got there they had no idea where the car was. The salesman ran across the street, stayed a whele, came back and said it was not saleable. I was upset an left in a huff. Someone asked if they could show me something else and i said no.

Will not be a returning customer

I had a great experience with the purchase of my first Jeep so I went back for my next one....BIG MISTAKE! Everyone dropped the ball...I received delinquent notices from the bank and the DMV on the car I traded in. No one especially the GM Alex wanted to help me or return my phone calls and when phones calls were returned I was told, "there's nothing I can do, my hands are tied". 3 months later and after doing all the work myself I think everything has been taken care of, no thanks to Bakersfield Chrysler Jeep.

Great Service!

Very easy process to go through and everything happened fast. They work wth you and get you the car you want! Definitely will be buying from there again in the future!

Great Service

Buying this car was the best experience in a very long time of car buying... Thank you!

Great experience

buy from again in a minute!! 3hrs start to finish. Great group of people.

Worst Car Dealer Ship in California

Dealer let me drive off lot with 2008 Chevy Impala SS had me sign documents put $ 500.00 down told me that I was approved and I was a happy camper. I drove the car for a month and was just about to make my first payment and then i get a call from dealer saying that the finance company wanted a bigger down payment. The dealer told me that if I put a larger down payment my monthly payments would be lower. I Agreed and drove car home. With my bad credit and bankruptcy I expected to pay high interest and payment. The dealer after signing documents confirmed that everything was fully approved and I left dealership without documents I signed. The finance manager told me that he would have documents ready for me to pick up in a few days. After three weeks I get another call from Bakersfield Jeep and they tell me that I have to bring car back that the finance company did not want to finance me. At this time I have added extras to car totaling $ 1,200.00 dollars on a few upgrades. The dealer finance dept tell me to find a co-signer for the car purchase. So I ask a family member to co-sign he agrees and contacts dealer gives information an hour later I get a call from Walter in sales dept telling me that my co-signer went threw and even told me that my new payments were lower. I ask Walter if he was sure that he had the right customer Jimmy James and he confirmed saying yes Mr James I have the right customer. After an hour the finance manager calls and tells me to bring car into dealer co-signer did not go threw. I told the finance manager that Walter told us different and he put me on hold and i could still hear him giving Walter a big cussing for telling me that. When I first went to bakersfield jeep I was met by 3 salesman racing to get to my car, I was promised the world , and more. I was straight up when I first told the dealer my situation and they said we can work with you. All the dealer did was run my credit down even more by submitting credit apps to every finance company in america and it will take years for the inquiries to fall off my report. The dealer got my hopes up on buying the car and I was back on track having a car to get to and from work. and buy letting me drive the car for a month. I know that the way they handled my purchase was not right and I was taken for a ride, And was promised and told things that were not right. Do yourself a favor find another car dealer ship and dont let this dealer play with your emotions.jimmy jameslamont, calif 2015

Lexus car

It was nice. I didn't buy a car there but the staff called to inquire and the car was priced well.

Good Customer Service/Horrible dealing with previous loan

They were able to pay off our loan and get us into a new car. I give kuddos to the finance manager for working on getting us a payment that we were looking for even after we had already signed a contract. I have to say they took closet a month to pay off the car we traded-in causing stress on us. Was afraid our credit would be affected.

Love that new car smell!

We just drove our new Chrysler 200 home today and it was a thrill. We were very pleased with the attention David G, the salesman, gave us. He thoroughly explained the features of each 200 model, as well as those of the LTD we bought. He made a point of introducing us to staff in each department so that we would feel comfortable bringing the car in for servicing. He and the sales manager Brad were quite willing to match the discount offered by another dealership. All in all, it was a pleasurable experience--no haggling at all. Thanks, David!

awesome experience

We went just looking not trying to buy anything when we came along an awesome man named david. He hooked it up! Now were driving in a new Chrysler 2015 200 and we love it all to the help of david.

my experience at bakersfield Chrysler Jeep

Walter Figueroa was my sales man he wasnt pushy very helpful and attentive. The manager Brad i believe was his name was also amazing. Joe from finacing was also very helpful and informed us of everything he was doing anf what we were signing. Overal outstanding customer service best i have ever experienced 1000% recommendable will definitely go back.Thank you very much to all the staff of bakersfield chrysler jeep thatd helped me get my dream car

The best deal on a Town & Country

Sami Ayoub went out of his way to make us a screaming deal on a 2014 Chrysler T&C...After we first test drove this vehicle and went to two other dealerships to compare pricing and trade in allowances, he beat them all by a large margin. Some of the nicest people at this dealership namely, Joe and Maribelle in Finance, the 2 Davids, don't know their last names and others whose names I've forgotten. Always willing to answer your questions and to be helpful. This is a nicely organized and clean showroom as well as the outdoor parking for the new cars. Plenty of sales people on duty...Each time we visited the dealership over 3 days, we were greeted by the friendly staff right after parking and when we asked them for Sami Ayoub they went and found him for us.

Courteous Employees.....great facilities.

Everyone we worked with was very friendly and helpful. They were all willing to "go that extra mile" to complete the sale.

Fun experience from start to finish

Daniel & TJ were very helpful and fun. I was direct with them about what I needed and they were very kind in making that happen.

Customer Experience

Your employees are both friendly and knowledgeable (less the car porter). My service advisor, Aldo Gonzalez, was helpful and listened well. Treated me as a friend. Overall I had a good experience.

Good place. Salesmen were very nice

My service was very personal, everyone I met was kind and courteous. My service person, I think her name was, Jennifer Bowman, Was xcellent!!!! Once they diagnosed and got the part they were quick to get the job done

Great service.

Well I thought I was going to have to wait along time, But they had a car for me to use right away. Witch I was very happy with the car I got.

great service

service writer was friendly checked the system to see if my car needed any other services due for my mileage on the car other than my oil change. nothing else due so I was in and out in less than an hour. very pleased with service.

Great service

Everyone was helpful and friendly. They listened to what we asked for and met all needs. The salesman, Sami was the best part.

Bakersfield Jeep

Sahmir was extremely knowledgeable and directed us to the rightvehicle for our needs. Had been to another Jeep dealer and the salesman wasn't knowledgeable at all.

Excellent, knowledgeable employees

Worked with us to find the exact car we were looking for and structured the financing to fit our budget. Sales rep, Sami, took a significant amount of time to go over all the features of the car. Our overall experience was excellent.

Easy transaction

Sammy was very knowledgeable. He gave us an opportunity to examine and test a few different vehicles and the buying process was very smooth.

Very good selection

My sales representative David was EXTREMELY courteous, knowledgeable and, most importantly, took the time to help me decide which vehicle would best suit my needs. I very much appreciated his patience and as promised, he called a couple of days later to make sure I was happy with the transaction.

great service and customer satisfaction

The service specialist brad that helped me handled every question I had and had my car fixed very quickly. Thanks for the professional service.

Great service

Salesman was terrific and gave great information. I was told to call if I more questions which I am sure I will have.

Great service by the service adviser.

My service adviser did an outstanding job of providing needed material and a timely completion. She advised me in what needed to be done and then what was done.

Great service through the whole process.

Your sales people were friendly and knowledgable without being overbearing. The actual sale was short and sweet. We believe we got a good deal. When we picked up the car Jeromy made sure my wife understood how to use the devices. Yes I would reccomend Bakersfield Chrysler Jeep.

Retired automotive service/engineer

Employee helpfulness and even though I had no appointment, and was from out of town, getting my car in the shop and repaired in a reasonable time.

Best Customer service on ANY Lot

Don my salesman really seemed to actually care about me and the car I was buying we wanted to make sure I got the right jeep and the deal that's right for me

Great customer service

Salesman very knowledgeable with all features of my Jeep and patiently explained the functions, very helpful. Time spent in Finance was minimal and Joe paid attention to me and answered all my questions.

Awesome service!!

The ALL the employees were super nice and very helpful! Our sales man, Don Allmon was GREAT!! Joe in finance was exceptional!! I love my SRT grand Cherokee and couldn't be happier!!

Grand Cherokee buying experience.

Friendly professional staff that were very knowledgable about their vehicles and made sure we were well taken care of. Your sales manager TJ made us an offer we couldn't refuse.

Just average

Nothing special, it was just an oil change. I did not like being pushed an oil/tire change special that was never offered us before or sent to us by way of any special offers. If there are offers out there, than everyone should know about them, not just a few.

DO NOT COME HERE

Jeep Chrysler did not pay attention to the information I provided and went back on the deal that we had made. Because of their oversite, my Jeep buying experience has been a nightmare. Apparently they wanted my money so fast, they forgot to check some of the most important pieces of information. If you do come here, make sure you read ALL the fine print, because they may have not done their job correctly and that fine print will get you and save them. Also you need to take your time with them, becasue it seems they get in a hurry and forget really important stuff.

Great Service!

I was in and out in under 30 minutes. The person who assisted me was able to retrieve a coin stuck in the window roll down switch that I had been unable to get. Thank you!

Great salesman

My wife and I were not sure what we needed or wanted. We looked around for a car for two days causing more confusion. My wife wanted a compact car to easily get around in, but a car to accommodate our two boys. Yet, a car we can past down to our 12 year old for his high school years. On the other hand, I wanted a sturdy and reliable car for when my wife leaves town for her marathons that encompass mountainous environments and, at times, inclement weather. I also wanted the horsepower to accommodate the weight of lcargo during our travels. Because we were unsure to what car was ideal for us, I could understand a car salesman's patients being put to the test. Not David! He repeatedly allowed us to test drive different models, and even the same models when we asked. After spending much time with us and allowing us the multiple test drives, I turned the cars down realizing the vehicles we had test drove we're not four wheel drive. David did not push the sale, but directed us to other models that met our needs. And again he showed patience, and again never pushing us to buy. He wanted us to be satisfied with the car we chose. I have bought cars from Bakersfield Nissan. North Bakersfield Toyota/Scion and BMW. With my dealings with these dealerships, I promised myself I would never buy a car from them ever again. If I ever wanted a model they sold, I would take my business out of town. But for David and, so far, how Bakersfield Chrysler has treated us, we are so satisfied and happy.

Bakersfield Jeep Chrysler

At this point nothing, I've not ran into a unhappy employee yet. My wait times are next to zero and I'm always asked if anything more can be done to make my visit better.

Happy in the end

Once the right people were involved the process was smooth and enjoyable. Most had a great attitude and were very welcoming

Service Dept - Aldo understands the customer!

Our Service Advisor, Aldo G. Gonzalez was so helpful in regularly tracking the part necessary for this repair and keeping us informed while we waited. The 2+ month delay was easier to accept because we could call him with questions about driving the vehicle and his calls keeping us posted. Now today, our 2014 Jeep G.C. is riding very smoothly!

Fast service

They service dept. is professionalism & friendly. Nor do we have to wait a long time when our vehicles are bought into this dealership. We especially like the Quik Lube service, needing no appt.

A Shining Star at Bakersfield Jeep Chrysler

I like when I encounter people like Chad. He's the most patient, listening, caring, considerate, get-the-job-done, professional person I've met at any Jeep Chrysler dealership. He would be the only reason I would refer anyone I know to this business; that's why I gave a 10. He's an outstanding real "people person"; he's an asset to your company & should be cloned! Please add this to his personnel file...thank you!

Attentive to our needs

I feel the service manager, Brad did what ever he could to help us out when our sunroof stuck open on our way to Havasu for a 10 day vacation from our home in Vallejo. Brad was resourseful and helpful and attended to us quickly when we drove in without an appointment.

Bakersfield Chrysler Jeep

At the visit we got straight into business and did not have to sit around for hours like other time we had purchased a car. Compared to the other dealers the trade offer was not the highest, but fair and the difference in interest rate accommodated. We were very please with the professionalism.

Great services and a knowledgable staff!

I appreciated how the staff was so friendly and above all very helpful. This location has a great team. Albert our Sales person was great and Joe May the finance manager was amazing at getting us financed!!! You've earn a loyal customer for the future!!!

My PT is happy once again!

Again the repair of my PT was top notch and the guaranty on their work can't be beat. A little pricey but my safety is worth it.

Poor Communication From Service Department and Mgr

I have had an issue with Jeep Chrysler for almost 3 months now. I have a faulty front windshield. I was told by the service department they were ordering one. More than a month passed and no response. I then called to speak to the Manager. He also told me he would check on it for me. He did explain it is a process to replace a windshield. Everytime I call they send me to the manager's voice mail and a person in the service department. I don't appreciate the runaround. Atleast, if they called me back, I would know something is being done. I now believe they never ordered the windshield. Now we are going on the third month with no action.. Thank you for allowing me to complain of their service.

Went in to look at a Jeep Compass already knew what i...

Went in to look at a Jeep Compass already knew what i wanted. There were no salemen avaliable to help me. I had to wonder around the lot and find my own car then i had to send my mother to find a salemen because no one evr approached us or even asked me did i need help. After waiting nearly an hour finally got a salesperson to help. When going to go purchase my insuance we got bounced around when calling the dealship and and blind transferred to the Fiat dealship who said they could not help to tell me who financed my car. Also, call was never returned to infor me who was the lien holder onmy car so i will have to wait to turn my insurance infor into the bank who financed my car. Even my insurance agent became fed up with getting the run around. If i didn't already know what i had wanted then i probbaby wouldn't have came to this dealer. I have complaints about my salesman he did his job once i finally got helped.

Service was absolutely excellent, as always

We have been coming to Bakersfield Chrysler Jeep since they bought Van Wyk's. The service provided today by Jennifer Bowman, and her team, was absolutely excellent. I came in for a simple tire rotation and oil change. Jennifer was cheerful, very helpful and fully committed to getting me in and out quickly --- and she did. Add this to all of our past positive service experiences and we will continue to take our business to them.

Great service!

When I was looking to buy a 4 door car, I had not even considered Bakersfield Chrysler, as I was looking to purchase a used mid-sized sedan. I had spent 3 hrs dealing with Carmax down the street and did not get anywhere close to a deal! So as I was leaving, my buddy suggested we take look at Bakersfield Chrysler, as he had a positive experience buying his van. So glad I made the decision! The dealer took my time into consideration and made every possible effort to ensure the deal was closed quickly. They made a fair offer on my trade in and I ended up with a new 200 for the price of a used one. The manager really made every effort to that I was satisfied, this was during Presidents' Day and the place was very busy, in all the still made me feel that my business was important. As much I like my 200, I may be back soon as I need a bigger car!

good service

Prompt, but going in at 4:30 in the afternoon is better than what you face at 8am. Just do not go in at 4:30 with a wish list of thing to fix. Even then I am not sure the early am crowd can do what your needs are. Much of what I read on line of our customer satisfaction has to do with capable handling of car care issues

Excellent Attention To the Small Details

All staff was extremely helpful regardless of whether or not they were pertinent to the transaction. I never felt like I was just a commission to anybody there.

Great, fast service!

Was told how much it would cost up front and it was just that no more was added to bill. They are really fast, and this time its a good thing.

Purchase vehicle

My salesman, Joseph of Bakersfiels Jeep was by far the best auto salesman I have dealt with in over 40 years. He took lots of time with me prior to purchase, during purchase and follow up purchase. He was recommended to me and I will recommend him to others.

Service department left me stranded.

I brought my Jeep wrangler in for repairs, after a week it was finally ready. When I went to pick up my vehicle there was a delay bringing it out and I could see several service guys huddled around my Jeep out back. Finally they brought it around and I was on my way. I got to my first stop down the street and when I got back in the thing was dead in the water, no power, nothing. The service tech had checked my battery as part of my starter repair, and I had it checked at auto Zone prior to bringing it in so it was good before they started. Someone had left the dome light on while the door was open (or removed) for repair of the latch. I had them tow the Jeep back to the dealer for them to make it right. The next afternoon they hadn't even touched it! I ended up telling them to forget it and went to Auto Zone, bought a battery myself and replaced it in their driveway. Started right up. They turned me loose in a vehicle they knew wouldn't start, they killed my battery by draining it completely (wouldn't hold a charge), and then didn't make it right and make the repair a priority. Needless to say, the transmission repair on my Dodge truck scheduled for Thursday will be done at another transmission shop and I will drive to another town to purchase my next Jeep (probably within the next 3-6 months)

What a waste of time and energy

I am a fleet buyer for a local water district. I purchase 8-10 cars/pickups a year, typically Ford, Chevy or Ram. We recently made a decision to include Jeep in our procurement process. I went to BCJ, spoke to the sales manager, Brad, who assured me they would like to be a part of the bidding process (I was looking at 3 new vehicles over the next two months) and would have a quote to me the next day. I received a call the same afternoon from another salesman who obviously had not read the request for proposal documents. Stopped back in that afternoon and was treated like a retail customer to be negotiated with. Clarified once again our criteria and was told they would have something the following day. Called back three times the next day. Finally spoke to another salesman, who was unaware of, or had not seen, the provided documents. Finally gave up and removed BCJ from our procurement process. Very poor listening skills by all I spoke with.

Once again great Service Experience

John Hoffman & Letrica Perez in service are outstanding! Team work, they listen, are professional friendly & keep us updated with the progress. Great job & thank you!

Great service

We bought a 2014 Grand Cherokee Laredo, and our salesman, Jeremy Ogilvie, went above and beyond to help us find just the right vehicle. He was knowledgeable and friendly and took time to explain features to us -- before and after we purchased the vehicle. Samantha, who went over the paperwork with us, was also very friendly and knowledgeable.

Best Experience we Haver EVER had thanks to DAVID

We recently purchased a 4 door Jeep wRangler...we are seriously in love with this car! It's perfect for us and we get stopped so many times by people that really love the car as well. I have to say that the quality of the customer service there at Jeep has raised the bar for me! I will never again settle for other dealerships that make you feel like you owe them something for coming into their auto mall. This facility really knows how to embrace customers and still knows how to value customers and not take their business for granted. OUr wonderful experience came mostly with dealing with DAVID the car salesman....he is the first genuine car salesman I have ever met. You instantly sense his sincerity and his knowledge in the cars was quite amazing! He knew the ins and outs of both cars we test drove. Our hearts immediatly melted for him. He became our friend by the end of the day. He is a wonderful man who deserves nothing but great things and we are praying that God would bless him beyond measure. We would highly recommend this dealership along with their staff (DAVID). They will treat you very well. I hope all the salesman there are as great as David...but one thing is for sure...you can't fake the gentle heart that he has. Seriously love that guy. A big thanks to Jeep and to David....love Jimmy and Rubi Zetino

Dealership lost a great asset.

Dealership with their management sucks. Cindy La went above and beyond to help me out in the time of need. I will never forget the hard work she did for me and my family. The Chrysler dealership lost a great asset.

What I expected from a car dealership.

The day I went to buy my truck, service was awesome, people were nice. Five days later my truck still isn't ready, they needed to change a tail light and I keep getting the run-around when I call to see the status of the truck, left several messages never got a call back. After calling today, my truck still wouldn't be ready for another 2 days. Very frustrating.

Excellent experience from Sales to Service!

What an exceptional dealership & team players at Bakersfield Chrysler/Jeep. Our salesman, Joe Mays, wasn't pushy & was very patient. Everyone we've had contact with from Sales to F&I to Service & Parts have been professional & just great to deal with. We've purchased many vehicles, however this was our best experience! So much we purchased a 2nd vehicle from them the next day. Great job BCJ team!

THE GOOD AND THE BAD

I had some concerns in the past with getting service work through you guys because when I first dealt with your service department, I had an appointment with John. I got there and waited, and waited, while he ignored the overhead pages and joked with someone in an office that was visible to me. Finally I asked to have someone else. She was good and helpful, but I can't remember her name. The next time I went in, I was paired up with Cindy. She is GREAT! She had bent over backwards to take care of me and I really appreciate it. I definitely will continue to service my car through you guys. I also want to give a shout out to Chad who is also very nice & helpful. The only complaint I have is with John. While I was in the service room waiting for my car one of the mechanics came in and John was very rude to him. To the point where I felt very uncomfortable. He also made a phone call and was extremely rude and ended up hanging up on the person. To me that is just ridiculous. He needs to be talked to! That's not how you treat people. So, there's the good and the bad.

great customer service

i walked into the service area after getting the run around on the phone where Cindy La took the time to help me find the right parts i needed for jeep she was very helpful and kind and didnt give me the run around i was happy with her service and will be going back

Best Service Center

I brought in my car about a week ago and was helped by Cindy La. She answered all of my answers and helped me a ton! My car was finished rather quick and I was very happy with the outcome.

WORST EXPERIENCE

I WOULD NEVER RECOMMEND THIS PLACE ANYONE EVER. WORST SERVICE IVE HAD. THE PEOPLE WERE NOT HELPFUL AT ALL. I SUPPOSEDLY HAVE WARRANTY WITH THESE PEOPLE AND YET THEY DIDNT TRY TO FIX MY CAR WHICH I JUST GOT THIS PAST DECEMBER. THE DETAIL WORK WAS HORRIBLE I SENT IT.BACK 4 TIMES AND STILL THE CAR WAS HORRIBLY DIRTY. NEVER AGAIN WILL I GO BACK UNLESS MY LIFE DEPENDED ON IT.

Great Communication

Took some time but they got it right. My vehicle had a lot of problems to start with, however Leticia Perez was able to answer all my questions and provide daily communication on the status of my vehicle. Thank you very much. Look forward to having my routine service done at Bakersfield Chrysler Jeep in the future.

Best Experience

My husband and I were looking to buy a family vehicle and had to get out of our current vehicle. We had been to many dealerships and no one would help us or just couldn't help us. We then purchased a vehicle at a local dealership and the finance fell through because of a mistake on their end so we went to Bakersfield Chrysler Jeep.The sales man that helped us (Damien) look at several different vehicles ( for hours) and put up with my husbands 101+ questions. And the sales manager (Brad) was amazing at making the vehicle that we really wanted work for our situation. I would recommend people to go to Bakersfield Chrysler Jeep for your vehicle needs. Not only was Damien and Brad friendly, so was the rest of the staff. They accommodated my children so we could look at vehicles and made the process easy. Thank you again for all the help and I hope that in the future we can buy another car from your dealership. :-)

Best experience I've had with a service department

Chad Hood was my service advisor when I dropped my Jeep Grand Cherokee off to get some work done. He treated me and my car with a great amount of respect. He got the repairs done in a timely manner and kept me in the loop through everything. Chad did a great job and when my jeep needs work done in the future I will be giving him a call.

Miracle makers!

This is the one place to go when you think you can't. I owe alot to the staff here. They create miracles and also make lives less complicated. I love you guys and because of you I can start my life over. God blessed me with Bakersfield crysler jeep.

1st experience

I brought my jeep in for a recall on a part. While I am unable to speak to the quality of the repairs, I can say that Chad and the rest of the staff were professional and had me in and out in a short amount of time.

my nightmare

Well my experience with jeep has been a night mare . First the ran my credit check 20 times in 1 month knock my score way way down. Then they promise 2 free oil changes and now they choose not to honor it because they don't have those notes in their system. I would not recommend jeep of bakersfield to anyone. Go out of town they will treat you better then bakersfield jeep. Thought I share my personal recent experience with jeep in hopes that this doesn't happen to anyone else.

Fiats rock!

Came in for an oil change and was greeted a young blond guy who was very nice. He brought me to Chad in service who answered a few of my questions about my fiat. Very nice people working there!

Fast and easy!

Came in for an oil change and my tire light being on. Chad was the service guy who was very funny and nice and did my paper work. He took care of me from start to finish and i was about in and out in about 45 minutes or so. Always coming here for my service!

GREAT SERVICE!

Came in for an oil change and Chad offered me a great deal on an oil change deal where i buy them in advanced and get a big discount! I bought the package and was in and out of the dealer ship in about a half an hour. Great service and friendly employees!

Awesome Deal

We have been searching for the best deal on a used Jeep for awhile, looking online, newspaper ads, asking around and even driving to different out of town dealerships that promised the lowest prices guaranteed. But we still did not find the right Jeep that had everything we wanted at a decent price, until today. One of the contacts (Adriana) asked us to come in and look at what they had, since they were local we decided to go. I talked to Jose Garcia when I went into the dealership. He gave us a better than used car price on a new 2013 Jeep, with everything we wanted. Needless to say how happy we are to have our new Jeep.

Awesome

I had car troubles on the grapevine and they took me in ASAP. Got my jeep back on the same day!

Very willing to work with you

Very willing to work with you is the key. And Daniel was awesome to work with and Brad working with him made it happen for me. And at the time of my shopping quest, I was not even considering a new car. While I am glad they are importing from Detroit, because I was looking at imports. I have purchased various vehicles in the past and some of my dealer experiences I would not wish on another person. But to give accolades to Bakersfield Chrysler Jeep is beyond any review I could write. Daniel and Brad and all the staff Thanks from Emmanuel.

Fantastic Experience!

Had a great experience purchasing our first brand new car. Harold and Remel were great!

Jose Garcia is a Awesome Salesperson!!

Jose was great at getting me everything I wanted and now I have a Great Jeep. Bakersfield Chrysler/Jeep is the Best

Awesome experience

My wife and I drove onto the dealership lot and saw the car that she had found on-line the night before, we asked a salesman if we where correct and he said, "yes". We told him we wanted that car and said, "Follow me!" We are in our 60s, live on a fixed income, and have "iffy" credit, but they worked us a deal and we left the dealership with a (new to us) car. They were AWESOME. We recommend this dealship to anyone who wants freindly salesmen, good service, and a dealership who is really looking to put you in a car, any car, as long as you are happy.

Bakersfield's best dealer

We had such a great time buying a Jeep Wrangler for myself we went back the following week and bought my wife a Chrysler Sebring. Everyone was so nice and helpful our Salesman "Damion" was great he listen to what we wanted and found it for us. Brad the sales manager was very friendly and he made it happen. Rommel the finance manager was very nice and answered all our questions. I will not go anywhere else to buy a car. When we bought my wife's car it only took an hour and a half. Everyone there is helpful and so nice. we had a bad experience at another lot prior to buying the Jeep and now we are glad we came to Bakersfield Chrysler Jeep. Thank you to everyone one there what a great team of people.

Buying Process

sales experience was great from salesman to finance. time is precious and we were done pretty quickly.

Wonderful, easy experience

Sales person was very knowledgeable about the vehicle I purchased. He was able to explain most details about the many options that are on the car I purchased. Working on the final price was straightforward with very little wasted motions. The dealership itself is a clean modern facility, and everyone that has interacted with me has been genuinely eager to make sure my experience is as efficient and pleasureable as possible.

HUNGRY

JOSE GARCIA NEEDS A RAISE! MY WIFE WAS HUNGRY AND HE SNAGED SOME PIZZA FOR US... THANKS DUDE.

disappointed

We recently trsded in a vehicle for something bigger and family friendly for our large family. We are a family of 6 and needed something we can comfortably fit in and enjoy on road trips. Jose our salesman was awesome, not pushy at all like many dealerships, and sold us a fully loaded, beautiful Hummer H2. We were extremely excited to have this vehicle for all the features including a DVD player for the kids. Much to our surprise, when we got it home we tested out the DVD to discover it didn't work! Yes we should have tested this before making a deal,and have learned our lesson! We did some homework on the truck and discovered the Chevy dealership had record this vehicle was in 2 years ago for the same issue and it was never fixed. Now this means Chrysler Jeep already knew of the problem and failed to inform us before the purchase. When we took it back to Chrysler the service department and management team said they would not pay to have it fixed! Needless to say, we are out a few hundred bucks because of their neglegence. To top it off, they kept the truck for a week and a half AND never once contacted us to keep us posted on any progress. We had to call them everyday to find out what was going on. Sadly we will never buy another vehicle or refer this dealership to anyone all because they couldn't swallow a few hundred bucks to make a customer happy!!!

Matt - sales

PC12312011 Our experience with Matt was one of professionalism - no high pressure - we were allowed to do this at our pace so he was very patient and understanding of our questions and concerns. The foillow up was done nicely and as discussed during the negotiations. We would go to Matt again.

The dealership is embarrassing, dirty and worn out...

The dealership is embarrassing, dirty and worn out looking. The sales dept have tables set up against the front windows with no privacy or tools for the sales people to use in the sale of the vehicle. If they need to figure something out they have to run back and forth to the sales dept to find out info which doubles your time just to get a quote. I told the salesman which vehicle and color I wanted. Came back with $12000 down and $400 per mo with excellent credit which I have. If I was going to put that much down I would buy the darn thing. Explained that wasn't what is on the website. He ran back to sales and the manager came out and asked which website I had seen, I told him the manufacturers and the total price for my area on the limited was less than $37000 with a lease less than $500. Sales mgr came back with $4000 down and $542 per mo and price of car was $44000 due to destination charge he said. Sorry dest charge is less than $1000 so where are you coming up with the large increase?While the salesmen were very friendly, I don't think that they were trained in the product , financing or leasing and were overly disorganized. Loved the vehicle but sad that I will have to return the vehicle to this dealership for service. Overall the look and cleanliness of the dealership, the disorganization of sales staff and manager can't save the sale so I will go to another manufacturer.

easy price, hard to get parts that came with car

Easy quick trade in and purchase. Took 15 min. Had to work to get the $15 plastic push button for kelyss entry and go. What a dumb thing to argue with a customer about!

Peter DeKeyes is a wonderful salesperson

The best and friendliest salesman I have ever encountered in my 45 years of buying cars is Peter DeKeyes. His knowledge and love of automobiles translates into someone I just enjoy talking to, let alone buying a car from. I've sat on the fence for years waiting for just the right Wrangler but actually bought a 2012 Grand Cherokee, which is a fine vehicle. Peter is helpful and kind to me for all those sporadic visits and always makes me feel good. Its nice to meet such a decent young man who knows his products, empathizes with his customer, and genuinely helps you and all with a smile on his face. Thanks Peter! You are a fine young man and I'm happy to know you!

pleasant dealership to work with

We were shopping for a new car, not sure exactly what we were looking for. We stopped at the Chrysler Jeep dealership first. The service we received from Jose was great, he was very knowledgable about the Jeep Wranglers and answered all of our questions. We continued to look at other dealerships and at the end of our search we were leaning towards the Wrangler. After sleeping on it, we went back to take another look. We were introduced to Matt and he too was very helpful and knowledgable. The purchase process was easy and smooth. This is a dealership that is easy to work with. We never felt pressured and they were very patient with us as we looked at several models. Thank you Jose and Matt.

I've had my car for a month and been having problems...

I've had my car for a month and been having problems since I bought it. The noise I heard on the passenger I thought was coming from the glove box, but as the days progressed it got louder and then a smell like burning rubber, needless to say the axel on the passenger side is messed up. I originally went to buy a new car but bought a used var instead, I trusted them because it was out was bakersfield Chrysler Jeep and I wouldn't get played but I was wrong. If your buying a used car fro.m the buyer beware. I dealed with Martin in Sales and Rommel in financing, I will never purchase a car new or used from them again. The wasn't worth what I paid for AT ALL!!!!!!! The carmaxx print out they have me was wrong, when I went and checked myself so don't believe that either. The passenger flys open all the way and my passenger or I didn't know and hit a parked car when the door went flying open. I know I should have checked out the Jeep better so my fault right? Maybe so but NEVER AGAIN!!!!

Excellent Customer Quality

Our salesmen was Matt he was very polite and had a good approach also excellent customer skills, very friendly and patient also great service. and we highly recommend Matt and his dealership to any one looking for a new or pre owned vehicle. and we are very happy with our new vehicle.

Above and beyond

I just wanted to say that today again I had a wonderful experience in dealing with the service of our newly purchased Jeep. The salesman who sold us the car named Matt, met me at the service lane and walked up to service with me and helped us get squared away. Though no fault of the dealership a piece was gone from the car and they fixed the problem without any hesitations. I am consistantly impressed with the level of customer service Matt explifies to meet me even after the car has been sold and still he met me there to esure I was taken care of. I would recomend buying a car from Bakersfield Jeep Chryler and Matt.

Jose Garcia Sales and Leasing Consultant

We are very happy with our new SUV our Dealer Jose Garcia was very informative. He is very knowledgable and answered all our questions in a way that was easy carefree way. He made us feel very comfortable.

Drive For Service

They spend your money like it is their money being spent: carefully and necessary. They do not group repairs just because they go together. If the rear breaks need repair, and the front breaks do not, the front breaks do not get repairs. Neither are you surprised when the time comes for the repair. My service advisor, Leticia Perez, told me early. She said the breaks are at 4 points and we like to change them once they get at 3, so I was ready and had made room in my budget to pay for them. They give you so much confidence and trust that you do not want anyone else to work on your car. I drive almost 2 hours one way from Fresno to Bakersfield to get to the people that I trust. When it is all said I done, I save more time and money than the extra 4 hour round trip drive and gas cost me.

Thank you Jose!

We had a great buying experience thanks to Jose. He did an excellent job explaining the car to us, taking us on two drives and helping us with the paperwork! Thank you!

Very Pleased

I came to this dealership a couple of weeks ago and was not happy with the salesperson I dealt with. I went in yesterday and was able to work with a different sales person and sales manager. Jack and Brad were absolutely fabulous! They got me into the Jeep that I had looked at before with a much lower payment than they told me before AND gave me what I owed on the truck we traded in!! After visiting 5 dealers here in Bakersfield they by far went above and beyond in making this a smooth trade and sale!! Thanks!!

2012 jeep compass

Great service and negoitating with jeremy. got a great deal on a car off the lot, getting my options added to it was a breeze.

Uninformed

Although I new better, I trusted that my sales rep. would be knowledgeable about the vehicle I was interested in purchasing so I did not thoroughly examine it. I took him for his word when he said that the 2012 Jeep Compass I purchased was equipped with a full sized spare tire,garage door opener, bluetooth capabilities,and Sirius radio package. I did receive a free one year Sirius trial, however, the radio is standard and the trial cannot be used in my vehicle!! There is also no garage door opener, no bluetooth, and there is NOT a full sized spare. While I know I should have checked to ensure I was getting what (I thought) I was paying for I did not. My mistake. As much as DO like my vehicle, I believe I could have LOVED it. Oh, not to mention I had to ask them to wash it twice before it was semi clean and had to take it back 2 days later to fix cosmetic details.

Great Service

I went to Bakersfield Chrysler Jeep for an oil change, I want to thank Lonna for making the process so easy, I don't know much about cars but she explained the services my car needs without being pushy. She made me feel very comfortable and I would definetly be back and recommend them to friend and family.

Great place to buy a car

I got what I wanted at the price I wanted. Very friendly sales person!

new wrangler unlimited sahara purchase

Our buying experience was great.Our salesman, Jose Garcia, did a great job explaining the Jeep product. No high pressure sales tactics.After making up our mind to buy the price negotiation and sales process occurred in a timely manner. Proof that buying local can be a rewarding experience for everyone involved. In the end we got what we wanted, a new Jeep.

Great customer service Matt & Jose

I had a great experience, I love my new car, I was so nerves to buy a car without my dad being there. Thank you Matt & Jose for all the great customer service.

Excellent Sales Manager, Could Have Been 5 Stars

After many weeks of research my wife and I decided to check out a 2012 Chrysler 300S. We drove it and loved it! The salesman was a nice guy, just not knowledgeable at all about the product he is selling (after telling us he just completed an educational course solely focused on the 300). We both learned how to use the features as we test drove the vehicle. He also had no idea that the car required synthetic oil or when it should be serviced (He said 3-5,000 miles, manual says 8,000). He was pushy to get the deal done right now when I said we needed a day to think about it, bringing the typical salesman B.S. of "this deal is only for today." As we left at 7:30, we told him we would think about it and come back, and he said the dealership closes at 8 but he would be there later and to call him if interested to do the deal today. So after discussing it at dinner, we decided we would do the deal today and called the salesman. He had already gone home and it was 5 minutes after 8. After the run-around on the phone that he answers unprofessionally, we decided to drive by the dealership a little after 8:30 only to see other salesman getting in their vehicles to go home. NOW TO THE POSITIVE! Brad the sales manager was EXTREMELY helpful and really good at his job. He bent over backwards to make the numbers work for us (more for trade-in, lower cost of new car) and close the deal. He was very upfront with the cost breakdown which was very assuring. Everyone in the showroom and finance were also very friendly and gave my really busy girls (2 & 4yrs) a balloon which made their day. To them I say "THANK YOU!!" In summary, besides our naive salesman (who is young and has potential to be really good at his job), our experience with Bakersfield Chrysler was great, especially Brad! Hopefully the Service Dept. is as helpful!

EXCELLENT SERVICE

They are excellent dealership and every since I left te dealership I've been smiling:)!!! I've been telling everyone to go to chrysler jeep in Bakersfield, Cali

great place to buy a car

We went in to trade in our truck for something more economical on gas. We got way more than we were expecting to receive for our trade in. The service was excellent. The salesman Jose Garcia was patient and not pushy. Over all it was a nice easy transition. I would definitely recommend Bakersfield Chrysler Jeep .

excellent service helping me purchase my Jeep

I bought a Jeep Patriot 2 days ago. The service was excellent. My wife and I didn't feel like the salesman Jose Garcia was pushy in anyway. Very helpful. Helped us find what we were looking for in a car which was something economical not only for our budget, but on gas. They stayed late into the night to help us while we decided, and then helped us get all the extras we needed into our loan as well. I'd definitely go back for my next car purchase.

Fantastic Car Buying Experience

We have bought Many cars in our driving lives but never have we had an experience as painless and hassle free as this dealership. The process was very quick by car buying standards. We were in and out from start to drive off in a little over an hour. Our salesperson was named Matt. From start to finish he was helpful and instrumental in helping us to buy our first new car. I would recommend this dealership to everyone and ask for Matt he was amazing. We are super satisfied and extremely happy with our purchase. Thank you Matt and Bakersfield Chrysler Jeep.

Great Customer Service

Ramon was a great sales person. He did not pressure us on anything and was completely honest with us. It felt like shopping with an all knowledgeable friend. THANK YOU!!!!

Positive first buying experience!

It was a childhood dream to own a Jeep so when the time came to purchase my first vehicle on my own I knew where I wanted to go.My husband purchased a 2012 Wrangler in February and the process was painless from ordering exactly what he wanted and having it shipped directly to him. Two months later we were back for me to purchase. Our salesman Peter was patient in showing me several different Liberty's and allowed me to test drive as much as I needed. He shared his personal opinions without being pushy. I visited other dealers and felt uncomfortable dealing with the other very pushy sales people. I finally decided to commit, signed the papers and was just waitng for my Liberty to be brought out to me when there is was... the Liberty that had ALL of the features I wanted and had just arrived back from a test drive. I made a last minute choice to switch! Peter was understanding and helpful in getting me back to finance to re-do all my paperwork. Finance was also friendly and wasn't pushy with all the extra warranties,etc. Overall it was a long day but well worth taking my time and getting what I really wanted!

New Car Purchase

The overall experience was very good to excellent. Helpful and friendly at all steps of the process. The only misstep is in the new car prep where the car was not washed well and there was considerable dust was left on the interior.

Great experience, dated facilities

Overall experience was good. Peter, our salesman, was great! Very knowledgeable about the product and stayed very late to close the sale. Dealt well with our two children over the course of nearly 4 hours. Overall process felt a bit long. Grounds and facilities felt outdated but staff were all very friendly, professional and not pushy.

Best sales man ,best Dealar in Bakersfield

best dealar , best sales Man Gameel , very friendly, very helpfull, I bought 2 cars from him, and I recomend him to all my friends.

Buying a 300

Overall all people were very courteous and kind. Jose did a great job taking care of us.

Outstanding Friendly Service

After having contacted Bakersfield Chrysler Jeep internet sales department, my husband and I were invited by Xochitl to go into the dealership and test drive their Jeep Grand Cherokee, which I had inquired about. Her knowledgeable description of the vehicle talked us into making the trip to the dealership this weekend. Upon arriving there, we were courteously greeted by Matt and Xochitl. Without hesitation, we were offered to take the vehicle for a test drive. Our overall experience at Bakersfield Chrysler Jeep was extremely professional and customer friendly. From the moment we arrived to the time we were given the keys to our new vehicle, it was a most enjoyable experience. I will definitely recommend Bakersfield Chrysler Jeep of Bakersfield, to friends and family.

my car

I would said every person I know here xochitl &Jr & David were great

Our Pleasant Experience

We came to this dealership to investigate the possiblity of owning a 4 WD jeep in the future, but by the end of the day we could not turn down the amazing deal that was offered to us. Our Salespersons were Ricky Gomez and Ramon Diaz. Both were well acquainted with their product line, professional and friendly. Sam, in finance, was professional and courteous and we left the dealership with a feeling of satisfaction. We were treated fairly and would buy an automobile from this dealership at a future date. We got the right Jeep at the right price at the right time.

Excellent Service

My son and I were shopping for his first new car with a trade in, we were very happy with the experience there at the dealership. Our salesman, Jamil and Brad the sales manager plus the finance girl gave us the best service we could ask for, we thank them for the jeep patriot they sold us. My other son came to see the Grand Chief Cherokee and they also helped him buy the car with a trade in also, I must say I will recommend them to friends and Family

new jeep

the buying process was bliss compared to other dealers iv been to from other car lots. the sales man was very helpful and patient with my pickyness about the option. i would recommend all my friends buy from him

Excellent Customer Service, Knowledgeable Staff

We went to Bakersfield Chrysler Jeep just to LOOK at the new Jeep for my husband. Their sales team is very knowledgeable about their products and very friendly without being pushy. Peter made the deal go by fast and easy and is very personable and knowledgeable. I would expect their dealership to be a little more updated and comfortable, but we were in and out of there quickly, so it didn't really affect my buying experience.

Easy pleasant car shopping

I went in to Bakersfield Jeep Chrysler to purchase a new Jeep Wrangler. I called ahead and spoke to Ramon Diaz and gave him my price point and the specifics on what I wanted. When I arrived Ramon was soaking wet from gathering a couple Jeeps that matched the criteria I asked. He was great and made it super easy for me. Because there was no high pressure sales tactics the experience was very pleasant. Overall the whole staff there was very friendly and very helpful.

jeremy

I have purchased 3 cars in my life .and jeremy was the best salesman that i have ever did business with and i would purchase another car from him again. i would give him 5stars as a salesman. nice and pleasant and joyful and friendly.

Great service from Peter De Keles

My family came in to look for a new Chrysler 300. Right away, Peter De Keles greeted all of us and introduced himself. He was very polite and cordial and welcoming. Peter was able to narrow down the search to a few models and he explained the features of each model. He answered all of our questions perfectly and was very helpful w/ the intimidating process of buying a car. We left extremely happy with our purchase and will refer his name to all of our close friends and relatives.

Great service from Peter De Keles

We came in to purchase a new Chrysler 300. Right away, Peter De Keles introduced himself to our family. He was very cordial and inviting and wasn't pushy at all. Peter was able to narrow down the vehicles of choice to a few and was extremely knowledgeable about the features of all the models. I will recommend him to all of my friends and family when they mention they are in a car search.

Jeepin

The people here were very friendly and made buying a car a quick and easy process.They got me a great deal!

Good Dealer

Very Friendly and knowledgeable. Peter our sales rep was willing to show all the options on the car and did an over all good job

NEW JEEP OWNER

The customer service exceded my expectations by far!!!!I am a single mom and dont have great credit. I was hoping to purchase a used car for my 18 year old. The customer service from the minute you walk on to the lot is Amazing!!!! They go above and beyond to make sure you get the best deal.I was hoping to purchase a used car,because that was what was in my price range, instead I drove off in a BRAND NEW JEEP PATRIOT!!and have never been happier! A special thanks to JR Benavides for all your hard work!!You went above and beyond! It was soooo appreciated to know I am in a new SAFE car,and also to Peter Dekeles for your excellent customer service,I now know how to use everything on my Jeep. I will definately be back when its time to purchase another new vehicle.

GREAT CUSTOMER SERVICE

MY EXPERIENCE AT CHRYSLER JEEP WAS GREAT. THE SALESPERSON ANDREW WAS VERY NICE AND GOT ME INTO A CAR THAT I LOVED. I WOULD SEND OTHER PEOPLE HERE IF THEY WERE LOOKING FOR A CAR BECAUSE OF THE GREAT CUSTOMER SERVICE AND HOW THEY WORK WITH YOU AND MAKE SURE YOU GET INTO THE CAR THAT YOU LIKE. I WOULD DEFINITELY COME BACK AGAIN WHEN IM LOOKING FOR ANOTHER CAR. THE SALESPERSON I WORKED WITH WAS VERY HONEST AND MADE ME FEEL VERY COMFORTABLE WHILE I LOOK FOR MY CAR. THE CUSTOMER SERVICE HERE AT CHRYSLER JEEP IS SO AWESOME.

Failed to return call as promised. I called JR and he...

Failed to return call as promised. I called JR and he asked me to hold the line and in doing so the call was disconnect. I called several time again and received voice mail. This is totally unacceptable.

New Kia Owner!

Buying a car can be a nerve-racking, frustrating process. At least for me. I don't have hours to sit at the dealership dealing with pushy sales people. My experience at Bakersfield Chrysler Jeep, was anything but that. Everyone was friendly and accomodating. I explained what I was looking for and what I needed as far as payments. While I looking around the lot and deciding on a couple to test drive, they were working on the paperwork. When I arrived back from my test drives everything was all but done. I practically just had to sign for the vehicle that fit best to my budget. It was a very pleasant experience. I highly recommend visiting Rick Armijo and Peter De Keles at Bakersfield Chrysler Jeep. (Did I mention that my credit isn't top of the line either?)

Frankly, I'm amazed at some of the comments below because...

Frankly, I'm amazed at some of the comments below because this was not my experience with BCJ at all!I came in on October 31st, tired from working all day and burnt out from doing car searches out of town where it seemed no matter how much I wanted to put down they wanted double, and I was pleasantly surprised by the reception I received.PETER DE KELES is not only a bright and funny young man, but very professional and pleasant to deal with. I've been into places where the sales staff is either licking their chops over you or trying to steer you into something you don't want. This was not the case with Peter! He was extremely knowledgable about the vehicles on the lot and not at all pushy or insistent I try anything out that I was not interested in. I told him which vehicle I wanted and after a test drive and credit app I was able to drive off the lot in it, cleaned, fueled up and ready to go. I was able to get a 5 year 100k mile warranty with the vehicle, the price was below blue book, and I brought my finance app (love those things) and determined there were no hidden fees that they tried to slide in which I had encountered in the past. Everything was positive, above board and ENJOYABLE....never thought I'd use that word describing a vehicle purchase!Mirna in finance was also very pleasant to deal with. She was very communicative both in the initial interview and also during the following when they secured financing from the bank. She was always on the phone with me when information was requested and was always available when I called back.I definitely recommend Bakersfield Chrysler Jeep Dodge to anyone wanting a good selection and great customer service!

I would never deal with Bakersfield Chrysler Jeep again. ...

I would never deal with Bakersfield Chrysler Jeep again. I bought a new Jeep from them 2 months ago and they still haven't paid off the trade in. I am still getting late notices from Ally Bank for the Buick I traded in. I haven't talked to anyone, who has bought a auto from them, that had anything good to say about them. I wish I knew that before I dealt with them.