AutoNation Ford Sanford

Great Experience, Great car!

We had a great experience with our purchase from AutoNation Ford in Sanford. Bill Johnson found us the perfect vehicle we were looking for and had us moved through the buying process pretty quickly. I would definitely recommend Bill and AutoNation Ford Sanford to others.

Love my F150

Alex N. was very helpful and nice!!! We will be back when the 2017's come out!!

David L is the best!

Just bought a Ford Fusion from David at Auto Nation. What a pleasant experience I had. He made me feel comfortable and at ease while investing in a new car, unfamiliar feelings in comparison to previous experiences elsewhere. Thank you David for putting me in the car of my dreams!

Amazing place to buy a car!

I found my 07 chevy avalanche there and I have to say this was the smoothest purchase I've ever made all thanks to David Lamere. He listened to what i had to say instead of trying to feed me the typical car salesmen spiel. Thanks again for helping me get into my dream truck!

Leased a Ford Explorer

Great service by Devin and ECom Dept . Very helpful with selection and explanation of features.

Alexander Nagy -

We really appreciated the experience at Autonation Ford, primarily because of the non-aggressive, yet professional and attentive service he delivered.

Looked for a Future Car

I went to Autonation to look at a car that I am hoping to buy in the future, A Ford Focus ST 2016. I arrived at the location and was helped instantly by a wonderful representative named Alexander N. who was extremely helpful on finding everything I needed. He showed me the car i was looking at. Told me about possible options. He showed me cars that were in a similar price bracket to what i was looking at. He gave me info about the refurbishment program that autonation has. And was just one of the most helpful people i have met at car dealerships.

Car review

I recently purchased a certified pre-owned Ford Fusion from David Lamere. It was a wonderful experience from start to finish. He took his time to explain the features of the vehicle and made me feel very confident in my purchase. I would definitely recommend David, as well as, your dealership.

Positive experience when buying our new Ford F-150

Alex Nagy was very knowledgeable about product and very pleasant to work with.

Will be back! Thanks David L.

Had visited multiple lots and stopped by Auto nation before calling it a day. I was as happy and satisfied with my new car as I was with the service I received from David L. Never did I feel pressured, rushed, or undervalued. Will be back to purchase my wife a car!

Retired

Our experience purchasing our 2nd truck from Auto Nation Ford was excellent. OurSalesman (Alex) was young, but what he may have lacked in experience was overshadowed by his drive to find us what we were looking for and at a fair price. Love our new F150.

Great experience! Thanks David and Auto Nation!

I recently purchased my first vehicle from David L. at Auto Nation Sanford. Being nervous, he treated me as family and never did I feel as if there was any agenda other than getting me in a car that would not only be a great deal but would also be a practical purchase. Thank you David for making a stressful process enjoyable. I will be back to buy all future cars from you, even if you happen to go elsewhere!

Sanford Ford

I was in the market for a used Toyota 4Runner 2002 2002 they had one on there a lot they were asking 5900 but I located one at Stadium Toyota and Dale Mabry and Tampa and wind up buying one for under $4,400 for a 2002 Toyota 4Runner sport edition

Alex Nagy was anything but...

I went into Sanford Ford looking for a new Fusion and found a great deal on a Taurus! Alex new a lot about both cars and answered my questions professionally without nagging me to buy the car. When the time came to buy, he helped fill out the paperwork and get the car ready. Drove home in it that night. And they gave me a good deal on my trade. Definitely use him again and the dealership. Thanks!

Phil sheridan

A very good experience got a great car Mr. Coffee was very helpful and a manager Bill Johnson was very helpful also would definitely come back

Client focused

AutoNation Ford Sanford is our go-to dealership for new and pre-owned vehicles. We wouldn't go anywhere else. Everyone from the person who greets us to the sales reps and managers to finance and service treat us like friends and make the process actually easy and enjoyable. We've purchased a number of vehicles from this dealer and now our family and friends do too. Great prices, great service, great experience.

Dealership was great

Devin was great. He was able to find the exact car I was looking for. I will continue to do business at AutoNation ford in Sanford

Buy all my cars at AutoNation Ford

I won't buy a car anywhere else. The sales manager, Bill Johnson, is great and makes the entire experience so much better. Everything moves along a lot faster with Bill's help.

Great service!

My husband and I recently purchased a car from Bill Johnson at Autonation Ford in Sanford. We couldn't be more thrilled with the entire buying process. We would definitely buy from Autonation and Bill again.

Best experience ever with a dealership

Was looking for a Lexus 460 and the salesman, David L., found the perfect car for us. It had only 1700 miles on it, was in perfect condition, and was only a few months old. The process was efficient and the car was delivered in mint condition. At no time were we rushed or pressured to purchase and every effort was made to get us the car we wanted. We would not hesitate to use AutoNation Ford of Sanford and David L. when we purchase another car.

Add on to previous review

Forgot to mention on my previous review submitted today, that Sales Manager,Bill J., did a great job selecting the fabulous color for the car I bought my granddaughter.

Devin The Expert

I had been looking all over for a new Ford Escape. Every dealership I had visited, all of the salesmen did not seem to care much about my experience and what I wanted. THEN, I came to Autonation Ford in Sanford and met Devin Tamargo. He spoke with such intelligence and poise. He really knows his stuff. I am now a PROUD owner of a new Ford Escape. Devin's wife is a lucky lady. Thank you for all your help Devin.

great overall

Purchased from this dealer with an overall pleasant experience! The sales rep was easy to talk to and worked with us until we got to the price we were looking for. Would definitely recommend!

FANTABULOUS!

I was impressed with the sales staff, from the sales manager down. They were exceptional on the customer service, prepping in a timely manner, and minimizing any potential delays in processing my application. I purchased through their internet department, and it was a very smooth process.The car I purchased was priced reasonably and the financing terms provided flexibility to my choosing as it prrtained to my budget. I would shop here again and recommend people to check it out!

Purchased used car

Autonation Ford Sanford was great! Jordan met us at the door, we knew exactly what we were looking for and he took us right to the SUV. He was friendly, knowledgable, and never pushy. Jordan and Lee were both very helpful and were willing to work with us to get the terms we preferred. I would recommend this dealership to anyone.

As always great service and fast.

Last minute appointment on a weekend for a regular service and they got it done within an hour of dropping it off.

Excellent service, very clean facility.

Devon is an excellent salesman. Easy to talk with, knowledgeable about the vehicle, he made our experience buying a used 2011 Ford Escape XLT the best we have ever had purchasing a vehicle. No long timely wait, which I really enjoyed. Thank you Devon for your excellent service.

Disgruntled customer

I purchased and had my F-150 serviced every 5 thousand miles at this dealership for the past 6 years. I was at the service department before they even opened Saturday morning and basically told me since I did not have an appointment they couldn't perform an oil change and a tire rotation. I will not be back.

Great Experience

Bought a 2015 Ford Fiesta Titanium for my wife last week. Could not be happier with the car, the service and attitude of everyone at this AutoNation dealership. Everything I asked for was granted without a charge. Car had a couple of very minor dents in the front grill I wasn't aware of until I took the car home. The entire grill was replaced immediately at no charge.

Great service. Very helpful and confident in knowi

We had a wonderful experience Adrienne was so helpful. She was able to help us decide just what we needed in a truck for our family.

Great service

Great service! Devon was extremely helpful! He made the process very easy! Thank you to the autonation crew ! Job well done! Can't wait to buy my next car!

Oil change and tire rotation

We are snowbirds from Virginia and took our Ford Expedition into Ford AutoNation in Sanford for a oil change and tire rotation. They did an excellent job and even washed our SUV for free. We did have to wait for a little time and I asked how much longer it would take to get our Expedition back and was told 10 min because they were washing our SUV. When they finished we were told there was no charge for the oil change and tire rotation and when we asked why there was no charge we were told it was because we had to wait too long. I have never had that happen, ever!! Usually there is an apology for the wait and here is your bill. We had big screen tv to watch, free coffee and snacks so we did not mind the wait. This was totally unexpected!! Great customer service and friendly staff. I highly recommend this dealership!!! They care about their customers!!

Won't stand by warranty

My family has a 2011 Ford Fusion a very nice car however recently we've had some problems with it it has a loose control arm and the AC isn't working properly when we brought it in for service they charged us a $100 deductible and didn't fix anything no we're on our paperwork was there anything about a deductible on the warranty these people are only interested in putting your money in their pockets and not helping you with your problems and concerns with your vehicle

Awesome staff

Phil C was awesome took great care of myself and my family

New Car experience

Buying a car these days is not as fun as it used to be. The highlight of my recent buying trip was the customer service I received. This is the second car I purchased from AutoNation Sanford, Rich, the internet Manager started the process off by not be pushy when asking if I wanted to make an apt to see the cars they had. I told him I wasn't sure. He sd okay, if you decide not to come down, just let me know. I went down to the dealer. It did take a while, but most of that was my indecision, I think. Ed, Jesse and Rich sat and talked to my about my options and what they could do for me. I appreciated that a lot. So finally I decided. When he was ready, Lee from financing came over and escorted me to his office. Again not pushy. I felt comfortable. I recommend this dealer because I feel I could trust them. I will do business with them again!!!

AutoNation Ford in Sanford Rocks!

We are now big fans of AutoNation Ford in Sanford. They did what other Ford dealers did not - give us the deal we wanted. Jordan Gibbs was fantastic salesperson and would recommend her to anyone. She was friendly and honest. The entire crew at AutoNation was great. Thank you for making it an easy experience for me and my family.

review

very pleasant helpful and friendly did what they could to sell me this car

SERVICE

Service was right on time. My car was available when they said it would be. Very courteous and professional.

Clean facilities.

I took my Explorer in knowing I needed a battery. I had called first and was told they probably could not check it because they were busy, but I went anyway. This is from the place that I had bought it. After waiting, I was given a bill for a battery, installation and diagnostic check. No explanation of the charges. It would have been nice to have been told first what I needed, even though I knew what that was. Also, I feel I should not have been charged a diagnostic charge because I told them what I needed, not the other way around, and also an installation charge of $20. But in the past I have always been treated great and my vehicle has been serviced right the first time. No returns.

Friendly, Helpful & Fun

Jessie Gilbert was an absolute joy to work with and he didn't stop looking until he found exactly what we wanted (over 100 miles away).

Mr Jaggernauth

Very good salesman. This was the reason i purchased from this dealer.

Service

In for a 65,000 maintenance service. 2 problems; service tech didn't reset the "oil change required" portion of the computer and didn't rotate my tires. Had to inform the service writer about the "oil change required" light and then return to the dealership to have the tires rotated.

Mustang experience

Overall good ,very nice salesman. No pressure attitude was welcomed. Didn't have convertible I wanted to test drive. Drove a regular mustang.

Professional, friendly and just amazing

Richard was amazing. His customer service is impeccable and his friendly personality made my buying experience great. I would advice anyone looking for a Ford to stop buy and see Richard and the staff at AutoNation Sanford, FL.

A++ Buying Experience

A++ buying experience. From my initial enquiry to driving away in my new car, the staff (especially Rich and Lee) were amazing. They didn't have the car with the options I wanted, but they found it fast and looked after everything.

Very Professional - No Pressure

Let me start by saying we (my wife and I) hate shopping for cars. This time we used the USAA purchase program and were put in touch with Jenny at the AutoNation Direct team and she found a car with a little more options then what we wanted but came up with a good price that was right where we were looking to keep our budget. The car was for our son in college to commute so we wanted good MPG and good safety ratings. Jenny set an appointment with David at the AutoNation Ford in Sanford for us to view and test drive the car, afterwards the negotiations were fast and we presented them with the price estimate we received from AutoNation Direct and they actually beat that by $500! Here's why I rated 5 stars - the next day I was looking at the paper work and on the sales agreement saw the price was $1,000 more than we agreed to, I called and was not happy and thought how could I have made this mistake as it all seemed to add up fine when signing. Long story short the sales management team was very nice and willing to listen and then explained the paperwork - it was my mistake as the paperwork from AutoNation Direct had the incentives/rebates in a different position then the sales agreement and when I took a good look I saw that we were given the deal we agreed too! The staff was ready to take the car back or take time to see what they could do to make sure we were happy - after noticing the mistake was mine I apologized and am quite happy with the way the sale went. I would say they were very professional and willing to listen, there was no high pressure (which we hate) and everyone was friendly! Our sales person was David and the Sales Managers we talk to were Luis and Bill, we will do business with them again when we are ready for our next vehicle.

F150 happy

Went talked to Richard Currie got the truck I liked and left feeling completely satisfied

Service

I leased a 2014 F-150. I appreciated the help from Phil who made the process easy. He helped me find just the right truck and I dearly love it.

Great how were used!

JIMMY Norton was great salesman he saw to it we got what we want.

George Cummings at AutoNation Ford Sanford FL

Mr. Cummings was very friendly, honest and I would recommend him to my friends

Sales person did a good job

The sales person George did a good job.listed to what i wanted, got me in and out fast with the price i wanted...

Excellent Overall Experience!

My husband and I stopped in on a Sunday to checkout what cars were available at Autonation. We were greeted by salesmen Edriel Rodriguez. Ed asked us some questions to help us narrow down what we were looking for. He took his time and really seemed to want to help us find the right car for us. We never felt rushed or pressured in any way to just hurry and buy something so he could make a quick commission and move on. The dealership was clean, comfortable,well stocked, and the staff was very attentive from start to finish. We have bought many cars in the past, and my husband and I both agreed this was by far the best car buying experience yet. Thanks again Ed! We love our 2011 Ford Fusion!

Great service

Very knowledgeable and great service / price listed

Good service

Went shopping and ended up buying, sales went smooth

Had great service

Always receive good service and service is done when they say it will be done

AutoNation Ford Sanford

I have purchased 2 cars and leased one from AutoNation since 2000 and all aspects of customer service are excellent.

Buyer Beware you could be in for a scare.

I visited AutoNation Ford on 1/25/2015 after looking on their website for used cares either CPO or every day used. They listed a 2007 Blue Ford Mustang at $8,895 which is high except by NADA standards which is typically higher then any other standard (KBB, Black Book Etc). I used the internet chat feature to make sure the car was at least on the lot, they were friendly enough and accepted that I didn't want to give my e-mail or my phone number. The problem started after I got to the lot and physically looked at the car. There were many warning signs this car was not what it appeared to be. The first one was when I specifically asked to see it the sales person didn't bother to grab the keys so either A: it could go for a test drive or B: so I could hear it run, the second issue I noticed after popping the hood was the engine had an abnormal amount of dirt dust and grime, the second issue was it looked like it hadn't been even turned over in awhile based on the oil cap it wasn't bone dry but pretty close. The biggest issue was the hood wouldn't close, which when I inspected it further looked like it had front end damage, the hood latch was loose and slightly tilted forward. When I mentioned it the salesmen said no not at all! ran his finger across the hood looking for a break in the seam, which only occurs when there is damage to the hood / anything mid grill and up if they ran over a curb or got stuck on a parking block it could easily cause this damage. With all that aside talking about "market price" I was informed they use the NADA standard, which is fine except NADA only grades top quality cars not ones with body damage. So this car was FAR from market price. If you are shopping used I would be VERY VERY skeptical about buying from this dealer, The Pony Car they are famous was in such bad shape makes you wonder how they treat other brands.

Great service

Very helpful and friendly . Answered all my questions

Friendly, professional atmosphere

Purchased a used Kia Sportage and would recommend seeing the used car lot as an alternative to a new vehicle. Jessie Gilbert made buying this car very easy, explaining in detail the pros and cons. This car is fun and economical. Had a great experience in the Service Department who were very friendly and ready to help in all areas. They put on running boards, mud flaps and eyebrows on windows and front hood....also had tinting and detailing. Highly recommend this service department and the friendly and professional salesmen.

New Car Buying Experience

Having visited several neighboring dealerships (Ford Only) I happened upon Auto Nation Ford in Sanford as none of the other dealerships, including one I have dealt with for more than twenty years, seemed to interested in finding the vehicle I was looking for, or making any serious effort in making the deal happen. I can say from the moment I called Auto Nation Sanford everyone I talked to was extremely helpful and eager to help me find the vehicle I wanted. The internet Sales Manager was my salesman as I had researched vehicles before visiting the showroom. I have never had anyone work so hard to make the deal fit all my needs and at the price I needed to pay. I would suggest that anyone looking for a sincere hardworking Ford dealer, needs to visit Auto Nation Ford in Sanford. I'll go back there the next time I want a new ford as I am 100% satisfied with the entire experience.

KENNETH COFFEE

I had a great experience as a first time buyer of a new car.Keep up the good work.

Very helpful from beginning to end

I was help by George Cummings when I can in to trade vehicle. I was limited on price of my new car and George is not give up until he found the best car that worked for me. I got way more for my trade in the expected and left with a great vehicle.

Best sales experience I have had

The sales man John Nieves that I had on new years day was outstanding he treated me like family and there was no pressure from him at all. He was very understanding I was there for 7hrs with him letting me test all the vehicle's I was looking at, finally I found the one that was suitable for my needs we worked the deal. He was very patient and understanding with me I would recommend him to all my friends if they ever want quality and trustworthy sales person to go see John Nieves at Autonation Ford in Sanford.

See Jimmy at AuntoNation Sanford for help! Amazing

I just had to give praises to Jimmy at AutoNation Ford Sanford... Ask for him BY NAME!! I had been to 3 dealerships that day, and he was the first person to help us with stoicism and knowledge! He wasn't pushy, just informative and helpful. If you are heading to a Ford dealership make sure you reach out to Jimmy, he was a great help and a pleasure to do business with at AutoNation Sanford.

Friendly and Helpful

I recently bought a new car from Autonation Ford. The buying process took the whole day, but George (the salesperson) was very friendly and helpful. He took the time to explain various APR options and helped get a reasonable deal. I would recommend going to see George if you go in to look for a car. The person that handled the warranty/paperwork was a little more 'high pressure.' He basically tried to tell me that my car was going to break all the time b/c of the features that I got and I would need a long warranty. I didn't enjoy that part of the experience. On the way out, my touchscreen was having some issues. It took about a month to resolve due to going in getting it reset, then going in again and them telling me that they need to order it. Then when I went it for the replacement, they ordered the wrong part. I then came in again when they got the right part and they fixed it. It's been working great since then, just took longer than it should have.Overall, I think it was a good experience for my first new car purchase. I would highly recommend George as he was very kind and helpful. He also followed up with me during the whole month it took to resolve the touchscreen issue.

Great Low Pressure Dealership

This was one of the best auto purchases that I have had, and I have had many. They had the car we were looking for on the internet. It was priced right and in excellent condition...just as described. The sales people were low pressure and the sleaze factor was ZERO. I would definitely consider buying from them again.

Great service

I was looking to find a car and after visitimg two other horrid car deals I found auto nation ford. I'm 19 years old and a girl so the other two dealers really tried to get over on me with prices as well as other fees, I came to auto nation and none of that happened, I am really happy with this dealer and would recommend to anyone.

2014 Ford F150 4WD

Met with a nice salesman, John Nieves. He was very knowledgeable about the truck products and helpful in showing several vehicles. He was never pushy, always checking to what we wanted in a vehicle. We had a couple "back and forths" with pricing and financing and in the end, gave us what we asked for - more money for our trade-in and lower interest rate for financing. We did the deal late at night actually after they closed but the salesman and the finance manager stayed and got us into the vehicle. We bought the XLT model which they say was the "stripped down" model, but it had everything we expected, Sync, Power Windows & Locks, Siruis radio, tow package. this was the echo-boost engine that on average gives good gas mileage, but when power is needed can call on the duel turbo's to give it the 11,300 lb. towing capacity - better than the V-8. Overall we love the truck and very pleased with the buying experience at AutoNation, Sanford, FL

Very accommodating

We recently bought a fusion from autonation. At first we thought it was out of our price range but after telling them what we wanted to out down a pay a month they met our goal. Our salesman George Cummings was extremely knowledgeable. Going in, we weren't sure what we wanted but after talking with George helped us make our decision. Even after we bought the car he was more than willing to bend over backwards and help us anyway he could. Overall price good, finance rate unbeatable. Banks quoted us a 15.9, they got us down to a 2.9%. Very good experience and if you go here make sure you see George

Highly recommend Jessie Gilbert

Jessie Gilbert provided all of my requested information in a very professional and timely manner. I never felt any pressure to buy and the ultimate process was the most efficient I've experienced. Well done Jessie and kudos to AutoNation Ford in Sanford.

Poor and deceptive advertising, Buy a car elsewhere!

Poor sales experience and deceptive advertising practices. They add hundreds or thousands of dollars to the advertised prices of their cars with useless or overpriced add-ons.Go elsewhere and save yourself thousands on the purchase of your car.

Great service

My man George was great sales man. I let him know what I'm looking for he deliver. I'm good.

great experience/ respectable salesman

Highly recommend George Cummings as your salesman, he knows and understands what he's doing, very professional and helpful. We bought a camry from him even though we had gone for a bmw. But wife loves her new car even better. Thank you George for great customer service and all the help you gave us.

2014 escape

purchased a new '14 escape from devin tamargo last week. he and the rest of the sales team made the test drive, buying process, and financing completely fair and painless. will be highly recommending them to others. p.s. devin has followed up 3-4 times since the sale to answer questions...great service.

2014 Ford Fusion

I purchased a 2014 Ford Fusion from George Cummings, I didn't feel any pressure to purchase. He even took the time to follow up with me after my purchase to make sure I didn't have any questions. My wife loves her new car. We were there longer than I anticipated, however, George was there in my presents from start to finish.

Great Service

My husband and I bought our Jeep Liberty (which we love) from AutoNation Ford in Sanford. Our salesman, George Cummings, was wonderful. He was not pushy and listened to what we were looking for and showed us great options within our price range. He made what can be a stressful experience easy to get through. About a month after we got our car it started to fall apart in some areas. The window regulator broke, the sides of the front doors came apart and now one of the back doors will not open. This was disappointing to us, but otherwise the car is in great shape. We definitely recommend that if you visit this AutoNation that you go in and ask for George. He will give you a great buying experience.

hard working sales man

Our sales man George Cumming's was very helpful. He put a lot of time and effort into finding us the right vehicle to purchase. I would definitely recommend George to anyone looking to buy a vehicle. He went above and beyond the call of any salesman to help us find the perfect vehicle.

Nissan 240 SX was an older model posted

I was in contact for 2 days and was trying to purchase car and wire money, credit card or debit card. They sold the car out from under me, i had the price quoted with shipping to Houston,TX. Regular Car Dealer bad experience of not being told the truth !!!!

Best dealer in town

My salesman was George Cummings did excellent job got me the deal I wanted great customer service I recommend you go see him

review for salesman George

on july 30th there about, i purchased a new ford 150 from salesman George, i was verry happy to know that the old time pressure sales tatic was nolonger applicable. George was very helpful in answering questions asked and willing to show me the different selections of trucks i was interested in. i believe we were there longer than i anticipated, however, George was there in my presents from start to finish, which i thought was that of a true concern and professionalism. i take my hat off to George a sales consultant that is very good at what he does. .

Purchase Ford F-150

I was in the market for a new truck. I researched many dealers in the Orlando area. I was most impressed with Auto Nation in Sanford.I was fortunate that George Cummings was my dealer. He is very professional and first class when it comes to representing the company. He's honest and strait forward and made me the best deal for my buck. there was no sales pitch and instead of down grading other Ford dealers, He demonstrated why Auto Nation is the best place to buy a vehicle. Thanks George.

Poor post sales service

Picked up a new Expedition here. Worst post sales service ever. Did not get any manuals or package. Kept calling Bob Lavin and kept getting BS. Left him many messages and was told the manuals were on back order. This was false info too. After over a month, received the manuals without the leather binder or the key code. Won't bother buying any cars here- salespeople are too lazy to respond to customers. They just don't care. Informed Ford Motor company about my experience.

Great service!

I purchased a 2007 Honda Civic from John Nieves, he was soo helpful and, knowledgeable, respectful, courteous, I'm very happy with what I got for my trade in, and I'm very happy with my new car!!! Everyone was very nice, the service was great! Thank you and keep up the great work! :)

New Ford Edge

I recently bought a used Ford Edge from George Cummings over at AutoNation and had a great experience. George is a great salesperson and made the experience a pleasant one. I highly recommend working with George on your next purchase, especially the new Fords! They are making fantastic cars these days!

Sharon in Service Dept- Awesome!

Great service from first phone call to diagnosing problem. Very helpful!

Rude Rude Rude!

We were in the process of buying a brand new 2014 Ford Fusion. It was located at another dealership. We worked with an initial sales person Devin and finance guy called Luis. We have very high credit and were ready to buy. We worked prices for an hour, then said we wanted to go home and talk it over. Sales person gave me his card to call him. Next morning I called, he didn't answer, and get this, his voicemail is not set up so I can't leave a message!! How can a sales person expect to stay in touch when he can't even set up his voicemail on his phone!We go back to the dealership, explain our situation to the receptionist. Another sales person comes to help named JR. He brings over another finance manager who immediately tells me since we were Costco customers they do not go down in prices at all. I explain the other manager did, and that we were very close in agreement in price for the 35k car! We have a trade in we thought we would work with. The new sales guy JR talks to us while we wait. I explain I'm from Jersey and I can be stubborn - knowing what my bottom line was and would be tough unless I can get it or get close. JR tells me he is from Indiana, and he is tougher than Jersey people. Hello? I'm close to buying a car from him and he is going to insult me?We walked out of there - and we will never go back! Instead we drove 3 hrs to the dealership who had the car. They came in $1,000 lower than the AutoNation best price! So don't waste your time going here even if you have the costco membership! We dealt with Al Packer Ford in West Palm - Luce was our salesperson and she was AMAZING!!!!! We bought our 2014 Ford Fusion for a great price, exactly what we wanted. We also own a 2013 Ford Mustang convertible bought new from Don Reid Ford in Maitland.

Great Service, Great facility

Stopped by thinking about a new F-150, had the pleasure of meeting George Cummings, he showed me what was available and the great rebates they were having. Thought about it for a few days, when I retuned I found George explained to him what i wanted to accomplished and he made sure it happened. Thank you George it was a pleasure doing business with you!!!!

Great Experience at Auto Nation

I bought a used Ford Edge at Auto Nation and I am thrilled with the vehicle. The process was very easy at Auto Nation and I will go back when I need another vehicle. The salesman did not pressure like some salesmen do so I felt at ease.

New Car Purchase

I had been searching for just the right Mustang for me for months. Non-negotiable must haves included leather interior, low miles, black, convertible and GT!! I found what I thought was the perfect car and drove to the nearby dealership, only to discover it was gone. Knowing I was extremely disappointed, my boyfriend got online when we got back home and searched until he found another seemingly awesome Mustang. I was somewhat skeptical because this car was at a Dealer located more than 250 miles from me and I really didn't want to negotiate long distance, not to mention it was late Sunday afternoon. My boyfriend ended up talking to the sales rep, took pictures of my Mustang trade and through a series of phone calls, got the price exactly where I needed it to be. The next day, a rep from the Dealer drove my new car to me (we met him part way at a restaurant), signed the papers, and I drove away with my beautiful 2014, black convertible, leather interior, low miles GT Mustang!! The Team at AutoNation Ford Sanford provided outstanding service and I highly recommend them!

Amazing Experience-George Cummings "Awesome"

My sales consultant George Cummings treated me like I was the only person in the room. He listened to my needs and provided - delivered with my automobile purchase. I didn't feel like I had to shop around it was a one-stop experience for me and this is the first time I've ever had this type of experience at a used car dealership. I would definitely recommend him to anyone who is looking to purchase a quality vehicle and at the same time have a quality sales consultant assist.

happy customer

I got a 2003 jeep liberty from them Davin was the person who help me he was very professional and made the process very easy. The finance department Julie was a pleasure to deal with. Overall I was very pleased with auto nation ford in Sanford. It was such a good place came back 5 days later and my wife got a vehicle from them. I have told everyone that maybe looking for a vehicle to go there.

great service

I purchased a Ford Focus brand new from David Lamere. I love my car, It is everything I wanted and more David was very attentive and listened to all my wants and desires, I tell everyone I talk to about my car where to go and who to ask for!

Happy costumer

I bought a Ford Escape from David Lamere earlier this year and I love it! I was nervous at first because it was my first car purchase but David helped me look at all my options and got me a great car with low mileage and in MINT condition, I love my car, it has taken me to other states and across state without any problems. David and Auto nation are very friendly and professional. I will absolutely be back!

Great services!!!

Thank you David Lamere!!! for you help was nice doing business with you i will see you in 3 years

Great job in putting me in a great used Ford!

On Aug.31, 2014, I visited AutoNation Ford in Sanford, FL to look at a used 2012 Ford Fusion. I had already reviewed the auto online, knew I would like it, but wanted to test drive it and confirm the internet info. I called ahead and had an apt. with Devin Tamargo. He was very cordial and had the car ready at the curb for me to test drive. We went over some of the extras, and I was very happy. I was not prepared to purchase the car that day as I had 2 other places to visit that also had used Ford Fusions, but because of the good feeling and assistance by Devin and the staff, I wound up driving my newer car off the lot that day. Financing was handled efficiently and every effort was made to make me feel comfortable and not to go over my head with the payments. I would highly recommend AutoNation to anyone looking for a Ford or any other used car on their lot.

Very Helpful

I went to Autonation Ford to get an idea of what car I wanted to lease next since my lease is up soon. My salesman, Jimmy Norton, was extremely helpful and knowledgeable of the different cars on the lot and what would fit me best after leasing a Focus and a Fiesta. I have been with Don Reid Ford for 4 years, and will definitely be switching to Ford Autonation this year for my lease renewal, and most definitely will be having Jimmy be my salesman when the time comes around.

Great results in getting car I wanted

I was looking for a new or used auto with low mileage. I contacted David Lamere, a sales rep and he located exactly the car I was looking for.. Best of all it was a used car with only 1700 miles and was in mint condition. David understood my requirements and made sure the entire process was smooth, efficient and courteous. He was very professional, as was the dealership, and I would certainly be a repeat customer when the need arises again.

Diesel Service (Allignment)

After four attempts at three different Firestone Garages and three attempts at Greenway Ford, AutoNation was able to bring my front end allignment in. The truck drives like brand new. Go see Ricky Blake at AutoNation, he will get you squared away! Very Happy Customer that is new to the area.

Used car

I would like to thank Jimmy Norton for his professionalism and courtesy. He listened to my wife and helped her make an informed decision on what type of car would best meet her needs. Given our past credit history he worked closely with his finance manager to get us the payments needed to fit our budget. Again I would like to thank Jimmy Norton and the folks at autonation for making our buying experience a pleasurable one.

used car

Auto Nation and my salesman Jimmy was very helpful in finding me a Ford Escape. My old vehicle, an Expedition had 300 miles and in need of repair. I was looking for a vehicle with low miles and better gas mileage. I had to keep the payment llow but I did not have good credit. I knew it would be a challenge. I told Jimmy my situation and he worked hard to find me the right deal. I was super satisfied with the way I was walked through the sale process. Everything was explained to me in a way I could understand. I was treated nicely by all of Auto nation's employees. Thank you Auto Nation and Jimmy Norton for making what could be a scary stressful situation you made it a pleasure.

Escape Excitement

I'm new to the area and felt very much at home purchasing my FIRST Ford with David Curtis and "Julie" ... thank you so much for taking good care of me. My family has been a "Ford family" for years and they are well connected with several Ford dealerships on the west coast. Sanford is a beautiful area and the people at this dealership were just wonderful. I like knowledgeable, intelligent people who display a passion for effectiveness and efficiency in what they do. How they perform. If they kept my interest and attention is key. Again, thank you for a great experience I am happy to share with others about AutoNation Ford Sanford. I would not hesitate to send my family and friends to see David Curtis.

2010 Ford Expedition

Purchased a used expedition. Worked with three salesman, all communicated with each other and did a great job helping me. Didn't force their financing on me. Great car with 12 month warranty and power train 100k warranty, cant beat that!! Great experience.

Best car buying experience ever!!!!

I purchased a 2014 Ford Mustang from George Cummings. When i first walked in the door i was not looking to come out with the mustang because i didn't think i could afford it. But after sitting down with George and him educating me on the flexibility and comfort of a lease i test drove the mustang and loved it. he was able to get me max rate on my trade as well as keep me in the monthly payments i was looking for. it has been the best car buying experience ever!! thanks George.

Great Buying Experience

Went in to look at a Ford Escape and was approached by a salesman John Filion.. extremely polite and attentive. The non pushy attitude was the main reason I stayed. John helped me locate the right car for me and the whole process was quick and easy. I left with the vehicle I wanted and am very pleased with the 2014 Escape Titanium I purchased. John is a sales person you want to deal with. I believe he actually cares about your concerns and will help you in your endeavor to make a major purchase. I would definitely recommend this Sanford location.

Great Sales Team and Servie

The sales team is very good. Jessie and Ken are friendly, helpful and knowledgeable. They make sure customer is completely satisfied! They ask questions to better determine client's needs and expectations. Those who purchase or lease a new model vehicle, practical, hands-on instructions are given. When you leave the dealership following purchase...customer follow up calls continue.This a second purchase for us at AutoNation Ford. Service is great throughout dealership.

GREAT CUSTOMER SERVICE AND FRIENDLY STAFF

Would/will defiinitely go to AutoNation Ford for my next new or used car needs.

Don't buy a used car here!

Perhaps this dealership specializes in new car sales and that accounts for the positive reviews. They have a three-day return policy on used cars, and you just might need it if you buy pre-owned from them. GET THE VEHICLE INSPECTED BY A THIRD PARTY as soon as possible if you decide to buy here. And stay under 150 miles in the first three days, until you are sure you want to keep it.I am a level-headed shopper, usually do not get so emotional about business transactions, but I have been reduced to tears of frustration on this one. Their used car department is awful. After several "honest mistakes" (lies?) where I gave them the benefit of the doubt, I finally decided to return both cars I bought. The first one was returned due to undisclosed problems which would cost too much to repair, on top of what I had already paid. I attempted to remain respectful and pleasant (even though I was getting suspicious), brought back the first car, and found a different, newer, slightly more expensive one with fewer miles. Took it home, had it inspected the next morning, and found the condition of it to be worse than the one I had purchased prior. I brought back the second car right away, and the runaround began. I won't go into a play-by-play, but I was getting very frustrated, passed around from person to person, told to call my bank, made to sit and wait even though there was only one other customer on the premises, etc. I provided proof that my check had cleared and yet I couldn't get answers. As I headed for the door with no real answers, I tried to calmly express my frustration to the manager. He literally nodded, smiled, and said nothing. I was flabbergasted. So here I sit, more than two weeks later, unable to access my money to put toward a new vehicle. My check had already cleared when I returned the car, and I have yet to receive my money or a phone call (as promised) telling me when my check is ready. I have called several times and they are "in a meeting" or out. I have left countless voicemails. Overall, the salesman was very nice and I have a hunch none of this was his fault, but the dealership is not to be trusted. I am writing this review because I hope to save at least one more consumer the aggravation I experienced at AutoNation Ford in Sanford.

a great place to buy a car

auto nation Sanford is a great place to buy your next car please see Mr. John Fillion

Great dealership, great people.

I have bought from them 4 times and would recommend them to anyone. They're friendly and easy to work with. I give them 5 out 5 stars every time. Go and ask for Philip Cannizzaro, he is terrific.

AWESOME DEAL

Purchased 2013 Ecoboost FX2 Sport and the process was the fastest I have ever experienced. Jimmy is a great salesman. Took it in for service and work was done properly and quickly. Facility is clean and everyone is friendly and cares about your service. Highly recommend them.

Great Service!

I would definitely recommend this dealer to everyone i know. I leased my last vehicle with them, and now leased another Focus from them. Julie was very knowledgable about the Ford product and Lee was very helpful with all of my paperwork. Will be returning once this lease is up!

AutoNation Ford Excellent work!

The people at AutoNation Ford were friendly, very caring, and honestly concerned for my safety. My car needed done immediate attention, they got me a rental car at their expense, kept my car overnight and returned it in perfect conditions. 2 days later they called me to make sure everything was working. Glad to had done business with them in the first place.

Best Service!!

Traded in my SRT8 for a New explorer and couldn't be happier!! Our sales man Wes was a pleasure to work with ! Bill Anderson was also great to work with ! Both Lee Owens and Wes in finance were more than helpful! Everyone went above and beyond to make sure that we were happy. I would HIGHLY recommend this AutoNation Ford Sanford!

Good experience

Very pleasant experience. Found the sales rep (Jesse) and department managers very personable and willing to work with you. Would definitely recommend them to others and would certainly go back to them in the future.

Esteban and Devin great Sales Internet

Esteban and Devin were great to deal with! Will recommend with a smile on my face. Thanks!!!

1999 Toyota Avalon described by the dealer as...

1999 Toyota Avalon described by the dealer as "pampered". It was raining when I looked at the car and it had been polished. It looked attractive. I was only permitted to drive it in the parking lot. It drove nicely. The car was advertised as for sale at $3495.00. I agreed to purchase it. After a substantial wait I was brought the paperwork to sign. The price had inflated to $5700.00. I protested and the price was "reduced" to $4700.00 Since my neighbor had ridden with me I chose to let him drive the car home.The car was parked at my residence until the next morning. Well I went to look at my purchas the next morning. I removed the plastic covering on my carpet and found it was soaked. I also found the ignition key was defective. The CD player and CD changer were not in the car (It was an advertised Accessory) I then posted an email to the salesmen and said I'd like to discuss the problems with the car. The following day an individual called and said he would have the used car sales manager call me (The car could be returned in 3 days, no questions asked) Since this is a large dealership I thought the problems were going to be addressed, so I waited for the used car manager to call. A week passed and sent an email telling the manager when I was going to be available. Finally after the tenth day he called. He was rude unsympathetic and belligerant to the point Where I cursed him and hung up. He had made it very clear he was not interested in listening to me and was going to do nothing.After this interlude other problems surfaced with the car.My trust was misplaced in thinking this was a reputable dealership. "Buy here,Pay here" Dealerships are more trustworthy than Auto Nation Ford. Be carefull dealing here!!

New F150 Purchase

I recently retired and needed a vehicle to replace my company car. I shopped on line and for almost one month involved four dealerships in the bid process. AutoNation of Sanford not only offered the best price but also the best experience. The saleman, Jessie, was very knowledgeable about the truck and its features. He assisted me in making the proper engine and trim choice to meet my expectations. There was no pressure in my purchase and I would recommend this dealership, without hesitation, to anyone seeking a new Ford truck.

Great car buying experience

Had a truely honest experience working with this dealer. Our sales guy, Wes, was awesome and very patient, as we are very picky. My wife and I couldn't have asked for a better experience.

Excellent Service and Friendly Staff

Thank you for the quick service and friendly personnel. It was a pleasure to do business with you. I will buy my next car at Autonation! Susan Stratton

Esteban is the best

I purchased my last 2 new vehicles from Esteban-Internet sales.He is low pressure and will go out of his way to find the car or truck you want. I would recommend the dealership and salesmen to my friends buying a used or new vehicle.

Buyer Pontiac G6 at Ford Sanford.

In this segment, it is very important to work well with you and are really nice people to deal with. of course, it helps that I'm happy with my new (used) Pontiac G6! It was a pleasure to meet you you are an incredible salesman. I hope to keep it for many years. Thank you, Philip Cannizzaro.... Edson Silva

Wesley Shelton is fantastic!!

We sent a message online flat out asking the price on a truck. Wesley Shelton replied back and didn't beat around the bush and didn't just say come in and we'll talk about it like we expected. He gave us the price online. We decided (on our own) to go take a look at the truck and meet with Wesley. Between me and my spouse, we have bought many a car over our 28 years together and this was the most relaxing car buying experience we've ever had. He was chilled, straight forward and never pushed us once. It didn't even feel like "buying a car". We test drove the truck, we chatted in the most chill manner ever and drove out in our new truck. Thanks Wesley!

Lies, lies and more lies Salesman was the worst

I tried to help the ex buy a car. With her second bout of cancer behind her and many health bills behind we knew it would be a tough road but this was ridiculous!! We were honest about the lead weight we were trading in and no money down and could only pay 150.00 per month. Sure we can do that! they said. They pinged her credit and came back with over 200.00 a month saying it's only a little over 10 more a week. It may have been only 10+ a week more but they weren't willing to pay it! Then I get a call today from the same salesman (I use that term out of respect for you readers.) with the same silly offer on a basic car with mod miles, but not bad to be honest. Don't believe anything these people tell you up front and if you buy take a lawyer with you to look over the contract from these people. For salesmen and women to be known as a thief or getting a kick out of ripping people off I just wonder how they live with themselves. I guess this will read as a badge of honor for all the car salespeople out there. With that said, we're still looking and if you know of an honest dealership and salesperson, we would love to hear from you. ;)

I had high hopes of buying a 2013 Ford Edge from them in...

I had high hopes of buying a 2013 Ford Edge from them in the last days of the year. We had contacted the dealer via internet sales and selected a vehicle. When my wife & I went there within a short few minutes it was obvious this was the dealership the commercial satire was about when the associate had to ask his manager about everything, availability, price, a cup of water...After three rounds of "let me check with the sales manager" the conclusion was the car we had selected was not going to be discounted any more. This practice was even worse with the several thousands of dollars of After-sale price additional fees (nitrogen air in the tired that were filled at the manufacturer was going to cost us $79 in addition to the selling price) He showed us two more vehicles as were leaving, one was perfect and he said he'd get the deal put together for us by the morning. But instead, he emailed that they could not make it work either. If you like games, go to Auto Nation/Courtesy Ford in Sanford. I won't again, I'll go to Gary Yeoman Ford.

I received awesome service from sales team and finance. ...

I received awesome service from sales team and finance. I definitely would recommend this dealership to others. The salesmen I worked with were very friendly and down to earth.

Our salesman was knowledgeable, enthusiastic and worked...

Our salesman was knowledgeable, enthusiastic and worked hard to ensure we received the best care possible and had all of our questions answered. Very pleased.

From start to finish the sales process was very...

From start to finish the sales process was very professional. Very happy with every aspect of the purchasing process. Would definitely recommend this dealer/salesman

Julie was amazing, got the exact car I wanted!

I was in the market for a new car and this is the closest Ford dealership to me. Even though I told Julie I was "just looking" she happily took me on a few test drives and ultimately was the reason I purchased a car at this dealership. She never pressured me into making fast decisions and was texting/emailing me updates the whole time she was finding me my dream car. Upfront and honest - just was I was hoping for!

Jessie went way above and beyond out expectations to find...

Jessie went way above and beyond out expectations to find the perfect vehicle for us and then followed through with the whole process of financing and then introduced us to the managers and service personnel. We love our new Mustang and will definately let everyone know. ,

Gerry was awesome! Very attentive and we were in a hurry,...

Gerry was awesome! Very attentive and we were in a hurry, he moved the process along and put us in our new car in record time. We will be back to see Gerry.

I had an excellent experience with AutoNation Sanford,...

I had an excellent experience with AutoNation Sanford, and dealing with Esteban Ramirez. He was honest and straightforward in our dealings, and especially diligent in locating the vehicle I wanted. I highly recommend this dealership and Esteban.

To follow up my less than happy experience with another...

To follow up my less than happy experience with another local Ford dealership I drove here. Salesperson Ken House was just outstanding.He treated me with respect. Made every effort to try to switch the car I wanted with the other dealership but they would not cooperate. This process went on for several days. Ken searched all over the area and found an acceptable alternative. I found him to be a knowledgeable salesman who made every effort to try and get the car I was looking for. If you plan to visit this dealership ask for Ken. You will not be disappointed. I paid a lot for the car I wanted but I can honestly say that I was treated top notch.

Esteban Ramirez was a pleasure to work with.

I worked with Esteban Ramirez in internet sales. What a charming, helpful, non-pushy guy! You don't hear that often in the car business! He was very patient and kind. It took a while for me to make this big car-buying decision (several months), he was helpful with many questions! My only negative is the wing man/general manager (I believe he was general manager). Be prepared to meet with him if you are hesitant in any way. Very pushy and a bit abrasive.....but guess that's his job. If you go to AutoNation Sanford, I encourage you to ask for Esteban. Truly a pleasure!!! THANK YOU ESTEBAN!!!

The salesperson Wes was exceptional, he listened.

The salesperson Wes was very helpful. He listened to what I was interested in and what I wanted to pay. I was determined not to surpass my budget and with the assistance of Wes' manager, I did buy a 2013 Edge last month. I am extremely happy that I did and Wes has contacted me on several occassions checking on my satisfaction with my new car. He is by far the best salesperson I have ever dealt with. I have recommended Wes and the dealership to people at work already. My only displeasure with the purchase process was the "push" to have me purchase additional warranties. The person handling this process really was not listening to me.

Autonation

I purchased my Ford Focus on June 20 at Sanford Autonation the sales rep Alex Vanegas was extremely helpful and professional. I was in a rush that day and he expedited the purchase of my focus in a timely manner. He was exremely helpful and an excellent sales person and made the buying experience very tranquil. Its was a hectic day and he made it much better for me. I will definitely be coming back to autonation for my next car purchase. This is the first time I've been at a car dealership where I was given no BS. Alex Vanegas is an awesome sales rep.

Imppecable Service perform by Agents.

I was please by more than the over all service from the Agents of AutoNation, they created an Environment that was condusive for Me to select the Vehicle of my choice and desire with out pressuring Me. They listen particularly to my Needs and Affordability to the Vehicle I needed with Patience and personal Care..Thanks Guys for doing an Awsome job.

Sold my daughter a lemon

Unfortunately lemon laws don't apply to used vehicles...Everything goes fine when they are selling you a vehicle...but when that vehicle breaks down they try to gouge you more...with a smile on their face no less! don't buy anything from them!

customer service

What a wonderful experience I had at AUTO NATION KEN Coffee was not your typical pushy salesman. He patiently led me to so many cars answering every question I had. He sat with me & explained everything when I finally decided on a purchase. He went above & beyond what I ever expected. Finance 0ffice was very efficient once I got in there. Will strongly recommend AUTO NATION to anyone in the market for a car!

2013 Ford Fusion Hybrid

I recently purchased a 2013 Fusion Hybrid from Esteban Ramirez. Esteban was great to work with from initial conversation all the way to the end. Esteban never over promised and delivered what he said he could. He communicated every step as it occured. Esteban was great to work with and would highly recommend him to anyone looking for a new car.

If you have not been to AutoNation Ford in Sanford Fl....

If you have not been to AutoNation Ford in Sanford Fl. then GO!!!! The staff is friendly, the selection is huge. The New car sales manager --- Mike Deleo is totally awesome. He made buying a car a fun and friendly experience. I can say without a doubt that this place is the biggest dealership I have ever seen. With every model nicely fit into the air conditioned showroom. Which made browsing for my new car a lot more comfortable. All around experience???? ----- Awesome and I have recommended this dealership and its staff to everyone. Ask for Mike....

Great Place to buy a car!

I love this place! I have purchased 3 cars from here and both times have been a pleasant experience compared to other dealerships! My wife and I will continue to shop here when we purchase our next car!

Julie Wilson Rocks

Had a great experience buying my 2013 Escape. Was in and out in 2 hours with exactly what I wanted.

They were friendly and very professional. Both they and...

They were friendly and very professional. Both they and the finance director worked hard to make sure I left with the car I came for.

Courtesy Ford in Sanford ,Florida, sold us a 2013 Ford...

Courtesy Ford in Sanford ,Florida, sold us a 2013 Ford Explorer.Phillip our saleman was very professional. He didn't do the typlcal hard sale which alot of sales people do. He was honest and sincere about the great Ford product. He worked with us to give us a fair deal and a fair price on our trade-in. Once the sale got started all the sales staff worked with us to assure a smoothe and fair purchase of the Explorer. The experience we encountered at Courtesy Ford will definitely make us return to the dealorship.The customer service,car price.,friendliness of the Courtesy staff, and the overall sales experience is why we purchased our Ford Explorer from Courtesy.

Great Service

My wife and I drove from Palm Harbor (100 miles +) to trade our Saab for a newer one they had at Courtesy Ford. Kathleen Lisa managed the negotiation process very expertly and we got the deal we wanted. The whole environment is very professional and there is no sales pressure. Well done!

I recently purchased a 2013 Ford Focus. Dwayne was very...

I recently purchased a 2013 Ford Focus. Dwayne was very knowledgable of all the options on the car. I would highly recommend the dealership. I explained what I was looking for and he knew exactly what vehicle to show me and I fell in love with it after the test drive. It was a very pleasant experience.

2013 Ford Focus

I purchased a 2013 Ford Focus from Dwayne. I told him what I was looking for and he took me to the perfect car. I got a great trade in value on my car. He was very knowledgeable of the vehicle and features. He took the time to explain everything to me. I didn't feel any pressure to purchase. He even took the time to follow up with me after my purchase to make sure I didn't have any questions. I love my new car!!!!

great experience

purchased new 13 f150 from David Rodrigues(spelling ?) great to deal with even after the sale.

Mary D

As for the facility, the only drawback is that is set apart from other dealerships and separated by an interstate highway. The grounds themselves and the showroom are very well kept. I was looking at a specific car I had seen on the Internet. I emailed Julie Wilson and was put at ease immediately. I went to see the car the next day and spoke to Julie and to Alex. Both of them were very professional and yet not high pressure. We negotiated a deal and they worked exceptionally hard to make sure they found the best price and rate they could for me. The finance professional I worked with made the process go smoothly. They went beyond what they had to do and I would recommend them without reservation.

The reason I used your company was because you were...

The reason I used your company was because you were recommended by the auto buying service from USAA. I totaled my previous vehicle and because I have a friend who is a retired senior executive of Ford Motor Company. I also used your company because the USAA representative at Auto Direct said he has worked with Kathleen Lisa a number of times and said she was an excellent salesperson, particularly in the area of customer service. I most strongly agree with his assessment. Commander Lisa (USN Ret.) epitomizes the term Customer Service in addition to being superb at Customer, Commander Lisa was most affable, courteous and went out of her way to ensure the vehicle was exactly as ordered. Additionally, she made sure I understood all the bells, whistles and buttons. A real credit to your organization.Respectfully;Charles J. FitzgeraldCAPT USMC (Ret.)

I established communication with Kathleen via email and...

I established communication with Kathleen via email and we completed the majority of our negotiations and preliminary work up on the computer, prior to my wife and I visiting the location. After we met with Kathleen for the first time, she was very easy to work with and we felt that she was fighting for us during the last items of the negotiations as well as after the sale.

So I came in there after goin to David maus Toyota. ...

So I came in there after goin to David maus Toyota. Because they had an xterra I wanted to look at so I looked at it and test drove it it was decent . The car salesman was very nice his name was mike so I planned to purchase the vehicle so we proceeded to go ahead and fill the credit app out and did they ran the numbers and came back with this ridiculous intrest rate of 10% I was appalled and then I was about to leave so they worked the numbers agian they came back with a lower intrest rate of eight percent big whoop .. So now I told them its no big deal I told em I'll take my business back to David maus because they were going to get me a 2% intrest rate then jack Sullivan told me I was lying I told them well ok so I was very angry and left and went to David maus and bought me a tundra. Thank uou courtesy ford I'm not getting screwed by you and I'm very happy with my purchase at David maus were they treat people with respect .. I hope people read this and see how much of scam artist these people really are do your self a favor go to David maus were they do everything to earn your business .. To sum this up courtesy ford is garbage

My wife and I recently went into check out the 2012...

My wife and I recently went into check out the 2012 Fusion, and had a great experience. Our previous car buying trips were all filled with high pressure sales pitches, painful memories, and ended in total frustration. This experience was totally the opposite. James did an amazing job of working with us to find the vehicle that was right for us, at the price we wanted. He was very knowledgeable about all of the features, equipment, and accessories in all of the models that we had any inquiries about. He was very helpful, friendly, humorous, and totally made this deal happen for us. After we had found the vehicle we wanted the entire team made the rest of the process very smooth. I would HIGHLY recommend anyone to go see James, as he was an AMAZING point of contact and made this experience completely different than all of my past experiences.

Salesman did not know his product. I had to tell this...

Salesman did not know his product. I had to tell this salesman that Ford does make an 8ft. box on F-150s. Salesman insisted that this was not the case. But of course, there was no F-150 with an 8ft box on the lot to show him. Salesman did a search of the dealers in the area for a truck to my liking. Salesman located a truck (with an 8ft bed, imagine that!) but would not tell me where the truck was. This immediately gave me a suspicious vibe from him. Salesman wasted no time in pressuring me on purchasing a truck that I had not even laid eyes on yet. I was disappointed in my trade-in value. Dinging me $500 for needing new tires. My vehicle was in no need of new tires. Tire condition means absolutely nothing for a trade-in. I expressed my disappointment with my appraised value and the salesman told me "don't even look at that." I left shortly after and accomplished nothing.

Esteban was a true & caring professional. He treated...

Esteban was a true & caring professional. He treated my wife & I with the utmost respect, which is very important to me, and was extremely patient while providing us with all the information we required to make our decision to purchase our vehicle. Esteban is a testament to customer service.

Estaban worked very hard for me and my business. He was...

Estaban worked very hard for me and my business. He was very patient and made sure that I was completly satisfied. I felt like he was on my side and I wasnt just another commission check. I will recomend Estaban and Courtesy Ford to anyone looking for a vehicle. Estaban and Courtesy have a customer for life.

I have purchased several new cars and this was the Best...

I have purchased several new cars and this was the Best experience I have ever had. The price was better than expected for my trade and new vehicle. John was Outstandng through the entire purchasing process and afterwards. I would highly recommend him to anyone in the market for a vehicle.

I purchased a CPO 2008 Ford Edge from the dealership and...

I purchased a CPO 2008 Ford Edge from the dealership and have absolutely LOVED it! The greatest experience with the dealership, however, was after I purchased the car. John Doggett was not my sales person; however, he was so helpful with arranging my appointment with the service/auto body team. Without him, I would not have been satisfied with the service I received. He is a great asset to this team, and when I purchase my next car, I will return to this dealership and to John!

I have purchased several cars and this was the best...

I have purchased several cars and this was the best experience I've ever had. John Doggett was a class act during the entire process. I had not planned to buy as I was "just looking". I had been looking at F150's for some time and was convinced that there was not one in Florida with the exact options I wanted. Not only did they have the truck I wanted, they gave me a great price, fair trade and treated me respectfully. Even the finance person, Melissa, was great to work with. I've had the truck 2 days and John has called several times ti make sure I am in "sync" with the electronics and happy with everything to date. As you can see, I would recommend Courtesy Ford to everyone and especially John Doggett as a salesman. He is the epitome of customer service!

I submitted a request for additional information via the...

I submitted a request for additional information via the internet stating my interest in purchasing a Ford 150 Platinum edition. I received an email and a phone call from John Doggett within an hour. I explained my wish to trade two vehicles and he invited me to the dealership to test drive several engine types to help me make the final decision. We agreed upon a time and at lunch I met John and found him knowledgeable. I selected a vehicle and he had me park it in an area where sold cars were placed. I agreed to bring the two vehicles the next day to be evaluated but requested to receive an estimate and preliminary trade values so I could determine if this was worth my time. John asked that I submit vehicle information, payoff, and submit a credit application and I submitted by email the items requested. Later that evening I returned with my partner to show him the vehicle. However the vehicle was not where I had parked it and was not on the lot. Since John had already left for the day a salesman agreed to leave a note but was not willing to allow us to walk the lot. The next afternoon I took the first vehicle for evaluation. An older gentleman informed me he needed to drive the car and take several photos. This was an event I had not experienced. The test drive was non eventful however his attitude was curt. I then had a discussion with John asking for some preliminary figures associated with the trade. At this point he informs me he has bad news. The car I selected had been sold. I now am extremely agitated because the afternoon before he had placed a sold sign on the vehicle. I voice my frustration and indicate that I am not sure why this must be such a laborious event and again requested an estimate of the value of my trades. He summons a manager who informs me how difficult this will be without seeing the second vehicle even though I had furnished the VIN. I was agitated with the lack of urgency. It is apparent at this point I must bring the truck to the dealership before they will give me many details. Upon my return to the dealership with the truck, Im informed that John is with another customer. My keys are given to another salesman who takes my truck for a test drive not asking me to drive along. Upon his return, he gives me my keys and does not inform me of the next step. I wait a few minutes but no one approaches with details. Again there seems to be no urgency. The older gentleman that drove my first vehicle saw me standing in the lobby but never acknowledged and appeared uneager to help. I left the dealership around 5:00 and went to the Chevrolet dealership and bought a vehicle within 3 hours and they never saw one of my trades until the next day. I have yet to receive any correspondence from John or the dealership. I am grateful I did not purchase a car from this dealership.

Theo was great to work with, if you're looking for a new...

Theo was great to work with, if you're looking for a new car try out Courtesy Ford in Sanford. Theo was very patient, gave me good deal and followed through after the sale. He worked past quitting time the night I bought my car.I've driven the car a couple thousand miles so far. It has provided the fuel economy advertised during this time. I'm averaging around 32 mpg around town. I haven't had the opportunity to take it on a road trip yet and can't report on the highway mileage.I purchased the Ford Fiesta.I like the bluetooth Sync features and use them on a regular basis for hands free operation of my phone and to access media files on blue tooth enabled devices.

Mr Washington was very pleasant to work with and was very...

Mr Washington was very pleasant to work with and was very helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even though I was there for five hours he made the buying experience bearable.

This was my first time dealing with a salesman i felt at...

This was my first time dealing with a salesman i felt at ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who want a smooth nonintimidating experience.I would buy my next car at Courtesy Ford for there fine customer service. Mary

The general appearance of Courtesy Ford is very...

The general appearance of Courtesy Ford is very welcoming. The sales consultant was very helpful and allowed me to browse the vehicles at Courtesy Ford at my own discretion. After helping me find the vehicle that I was looking for the sales team did a very good job of working with me and coming to an agreement that I liked and sealed the deal. I was very happy driving home in my new vehicle that day, thank you Courtesy Ford and Theo for all of your service.

I decided to do business at Courtesy Ford in Sanford...

I decided to do business at Courtesy Ford in Sanford specifically because of Theo Marcellus, Internet Sales Consultant. A positive interaction with your Salesperson is 90% of the deal. I dont care how good the price is, if you cant get along with the Salesperson, you either ask for another or take your business elsewhere! Period.

Exceptional Sales Staff, willing to negotiate and take...

Exceptional Sales Staff, willing to negotiate and take all terms into consideration. Decison between Nissan and Ford and Ford came out on top. It is a testimate to their sales resentatives, willing to negotiate and open mindness. From the begininng of the process, Theo (Sales Rep) was professional, intuative and truly had our best interests at heart. Sales Managers are skilled in the art of negotiations. Not pushy, though very knowledgeable and informed about the sales process. As a result I was able to trade in a vehicle with negative equity with some $$$ down and drive off the lot a vehicle with great rebates and payments within my budget. Cudos to Courtesy Ford.

Letter that was sent to Salesperson SANDRA and General...

Letter that was sent to Salesperson SANDRA and General Manager JIM DOYE:Sandra, I felt the need to write to you and say how unprofessional your service was. Your screw up cost me hundreds of dollars in travel expenses. Although the ad stated this particular feature FIRST, the first question that I asked you and the other 20+ dealers I called over the past week was, "Does the car have climate controlled seats?", and stated that it was most important. I also asked about the color, which is also incorrect (Brown) in the ad. You had a moment of hesitance that came across as if being too much of an effort to verify. You said it looked "Brownish" and assured me that it had the climate controlled seats. You work at a FORD dealership, do you not know your product??? I also asked about the Satellite radio and IPOD connectivity. You then insisted that I must come this weekend and that next weekend was not acceptable. I cancelled a deposit in Illinois (Tom Peck)on a 2009 car with "climate controlled seats".The clincher was when you told your sales manager that I never mentioned the first words of your ad "Climate Controlled seats". Then to top it off, you disappeared and were afraid to deal with your mistake. I suggest you acquire some integrity. Jim, I suggest you find another job, glorified car salesman. You are are also unprofessional if you cannot manage to talk to a customer that drove 600 miles each way(that's 1200 miles on my Infinity), spent $150+ in gas, $100 on a room, all to purchase a car in good faith when your dealership was clearly in the wrong. Your company didn't offer me any restitution, a meal, gas, lodging, etc. I didn't even receive an apology, What I got was a "There is nothing I can say" then when I said "everything happens for a reason," they seemed to be astonished that I wasn't raving mad and said "you are better than me". I called you several times and Melissa gave you my message while I was on the phone with her. You evidently didn't think I was worth the time. When I speak with Auto Nation during the week I will provide proof of all of the dealers I have called and explain how wonderful my experience was with your dealership. Thanks for everything,Alaynna King