Audi Burlington

For the ABSOLUTE best service and assistance with your Audi

I have known Jeff Buchholz for more than 12 years as my Audi Service Advisor. In that period of time I have NEVER seen him get flustered or raise his voice out of frustration with any client. He is a true pleasure to deal with. A bit of history....we first met when he worked at Brookline Audi and more recently for the last few years at Audi Burlington. Jeff is a consummate professional and knows these cars especially since he has been with the "brand" for so many years. I really think that lineage makes him very experienced and confident as to what he advises. He also understands that people that buy these high-end vehicles expect their car to perform as designed. He knows how to get every Audi I have owned (and there have been many ) to that definitive point where it drives as it should. He never tries to push me into any service or products I don't need, and his first hand knowledge and enthusiasm for the Audi brand is always evident. In short, he is a gem! STRONGLY RECOMMENDED by this highly discriminating and knowledgable client!

Always friendly and professional.

I've been to Audi Burlington many times with multiple vehicles over the past few years, and I have worked with Derek on plenty of those visits. He has always been helpful, friendly and professional. As an example, on one visit I needed a new tire but forgot to mention tire replacement was included in my lease agreement. When I realized my oversight more than half way through the visit, I went up to the service counter to ask if it had been accounted for. It hadn't, but he went the extra step late in the game to reprocess the work order. Simply put, he makes sure everything is done right. Thank you, Derek!

Great customer service

I had the pleasure of working with Brian Okova on the purchase of my new car. Brian was extremely responsive and knowledgeable about his product and the competition. In addition to Brian, Nick and Adnan were fantastic and gave me a great deal on a fantastic car. Much appreciated.

Fast, courteous, and fair.

I was doing research on what car I was going to buy and it was probably a 4 or 5 week process. Burlington Audi was my first stop. I was greeted by Peter Matton, and I did a test drive and then we chatted. There were several features that were not offered on the car that I wanted (A5 Cabriolet convertible), so I decided to shop around. I was recently almost killed in a head-on collision and wanted to make sure I choose a car with the most safety features (yes, I see the irony that I was buying a convertible!). I shopped around for a number of weeks, and after extensive research, a person I trust for his knowledge about automobiles suggested that an A5 Cabriolet was the car I should get. Needless to say, that clinched it. I went back to the dealership and started the process. Peter was great about negotiating with me so we came to an acceptable price for both parties. He has followed up with me a number of times, which, as a business person myself, is extremely impressive and important to me. I In addition, I have had to make a couple of trips to the service department (one because I locked both keys in the trunk and the other because the brake light wouldn't go off). Both Jim and Tim were very helpful. Jim has also called me several times to follow up with me, which blew me away. Also, I happened to see Peter Matton on the day I locked the keys in the trunk and Peter went right out to my car and showed me what to do. I was blown away! Great people, great service, and a great car!

Audi Burlington worked to get me the car I wanted

I had specific requirements for the car I wanted and a very short time line that I needed to have the car. Brendan and Audi Burlington worked to make this happen.

Jeff is the best!

I have owned two Audis, starting in 1999. There is just not enough room in this review to say what good hands you are in with Jeff as your service adviser! Whether it is for routine maintenance or that unexpected problem, Jeff handles the situation with efficiency and accuracy. His level of professionalism is superior as he keeps his customers informed about the nature of the issue and the status of the repair. I keep going back to Burlington Audi even though I moved closer to a different dealer.

Excellent service from Derek.

Excellent service from Derek. He was professional and very knowledgeable. They took my car right away and had my loaner available immediately. As always the service center did a great job servicing my car!

Great overall quality and communication

I've been coming here for the last couple years for annual service and other repairs. Jeff Buchholz, my main contact in service, has been very helpful, prices have been fairly reasonable, and loaners I've gotten have been great. I'll definitely continue to come here as long as I own an Audi an live in the area.

Great Experience

Great customer service from Jeff. He was professional, courteous, knowledgeable and helped me get in and out for the service of my car. I highly recommend for Audi service.

Great Experience

I had a phenomenal experience working with the team at Audi Burlington. I had a small budget, and Brian was able to find me the perfect car. I have had the vehicle for about a week now, and it is running smooth. I would highly suggest Brian and Nick when looking to purchase a new vehicle.

Jim Parolisi -Putting customers first

My oil warning light came on while heading home from work. Although service was closed when I arrived and everyone was heading home, Jim took the time to explained what the problem was, then checked and topped off the engine oil level.

The two hour drive is worth it!

Audi Burlington is the best dealership by far. I live on the Cape and drive to Burlington which is two hours way. The service is the best, the staff is courteous and professional.

Great experience with Derek,

Great experience with Derek Brodeur. Quick and polite service for my recall maintenance service. Left with a nice shiny car !! Will always bring the Audi here.

nice people

Jeff make getting your car serviced a pleasure... Courteous, pleasant to work with helps you to get what you need and makes sure you are happy before you leave...

Quality and Friendly Customer Service

Jeff and Audi Burlington provide quality customer service that is efficient, quick and friendly. They also go out of their way to build strong relationships with customers.

Burlington Audi Service is excellent

I have been bringing my car here since 2013 when I bought my S4...recently Jim helped me take care of some recent issues with my car. He went above and beyond my expectations. I highly recommend them...very happy!

Very pleased with Jeff Buchholz and Audi Burlington

Jeff is very helpful & responsive. I am able to get appointments very quickly, usually the next day. Jeff calls to explain the work that will be done and any other work needed, and the car is always ready (and washed!) when promised. Being able to get a loaner car for the day is also a huge plus.

Great experience.

My experience at this dealership and with Ryan Beattie was great. He was very knowledgeable, answered my questions thoroughly and was very professional. Would definitely consider buying from him in the future.

Great service!

I have my RS4 serviced at Audi Burlington regularly. Jim in Service does a fantastic job keeping me in the loop every time and always has the car washed and ready when I come back to pick it up. I'd highly recommend visiting Audi Burlington!

Worry-Free Service You can Rely on.....

Jim has been taking care of my Q7 since I purchased this vehicle in 2011. He is very considered, efficient and very knowledgeable. He has definitely earned my complete trust in terms of what to expect and what needs to be done. I am so glad that I can reply on him whenever I need help. Liping S.

The King

Jim is a true professional and the best service advisor I have ever met. He always makes sure my A5 is well taken care of. Time after time Jim offers a tremendous experience that always keeps me coming back. I encourage anyone who brings their car to Audi Burlington to ask for Jim, I promise you won't regret it. Keep up the good work and I look forward to seeing Jim at my next service!

Jeff makes it all happen.

When my Audi is serviced, it is completed at a reasonable time and the work is done properly. The waiting room is comfortable. The coffee and magazine selection are above ordinary and getting my car washed is a nice touch.Jeff Buchholz is the ultimate professional. Pleasant, helpful and informative. .

Excellent experience

I had a very good experience with the Service Department of Audi Burlington, visiting for the 1st time this summer. I have a 2009 B8 A4 that had developed some problems, and I worked with Jim Parolisi, and he was great to work with. Clear statements about the diagnostic results, and clear path forward was presented. He was very knowledgeable about the specific issues with my vehicle, and my A4 is now running great. I also have a '16 S5, and will bring it to Jim in the future.

Great service continues

I'd like to commend Jim Parolisi for the continued great work he and the team there have done to service my 2013 Audi Q5. Jim is a total professional - friendly, technically astute, accommodating. Great work!

Jim is an exceptional service consultant

I've repeatedly having very positive experience at Audi Burlington, especially with Jim, who is one of the service consultant. Jim always greet customers warmly, and attentive to even small detail. In the past service appointments for the last 4 years, Jim has been always on top of things, reliable, and ensure that my car is in good condition. I never had to worry about my car. Jim is the kind of person who would go above and beyond for his customers.

Jeff Buchholz provides exceptional service

I have been working with Jeff and Audi Burlington for several years now. Jeff is always responsive and on top of any issue that arises. It also nice to have the consistency of working with the same person over a long period of time.

Keeping the R8 running gR8.

I recently brought my car in after receiving a dash warning light. I was immediately warmly greeted by Brendan and Jim, and as if we were long lost friends, we all shot the bull for a good long time.Nitra kept me informed and updated around the clock, and Jason did a bang up job on what ended up being a replacement fuel pump.And although the part was being delivered from Germany, they were able to get it in several days sooner than expected and me happily back into my car early.All in all, a great service experience with a wonderful team.

High quality customer service

I have had a positive experience at Audi Burlington every time I show up for a service appointment. Jeff has been more than helpful and gone above and beyond to ensure my car was completed in time, and on schedule.

Jeff Buchholz, Service Advisor at Audi of Burlington

I have been bringing my Audi to Audi of Burlington for years now, and have had the pleasure of having Jeff Buchholz as my service advisor for the majority of that time. Jeff is very responsive to the customer's needs - and that is greatly appreciated. Whether it is the ease of setting up an appointment (they are fast!), working with me to get a loaner (true convenience), or just sticking to his word and being truthful about my car - it is very refreshing. Jeff and his service team are top notch and, overall, I value their expertise and trust that they have the best interest of my automobile and my safety in mind.I strongly recommend Audi of Burlington to others - this is mainly due to my positive interactions with Jeff and my positive experiences with Audi! I look forward to my next Audi - and having a trusted dealer to handle all of my service needs to keep me on the road!

Recall

Derek was on the top of everything. Professional and welcoming. The waiting area is clean and the coffee is free. They washed even my Q5!

Jeff Buchholz at Audi Burlington

I have an older Audi but Jeff makes sure my car is properly cared for. I trust him and I know he is looking out for me. His customer service is great

Burlington Audi dealer service is great!

I have been going to Audi Burlington for the past 6 or 7 years. I like the overall atmosphere and quality of service at the dealership, and I especially enjoyed working with Jim Parolisi who is professional, knowledgeable and friendly.

Audi A4

I had a great experience with the service center at Audi Burlington. Jim was awesome to deal with. He was very knowledgeable about the issues with my vehicle and was very clear about the work being done. My A4 is running better than the day I bought it. He made some recommendations for future service which was much appreciated, I will be back!

Audi Burlington is terrific !

Audi Burlington has taken excellent care of me and my car !In particular , Jeff is the best ....he truly understands customer service !A pleasure every time I have come in !

Fantastic Jim !

I've been taking our fleet of 3 Audi vehicles to Jim for the past several years. Competent, knowledgeable, friendly and a good diagnostician. He's got my business forever!

Audi S6 Service

Audi Burlington service department is simply one of the best service organizations I have ever experienced. Often, "dealership" service departments are scrutinized for a variety of reasons. Audi Burlington stands up to challenges of being a dealer service department and their total effort to go above and beyond makes me very comfortable having them service both Audi's that I own.

Best Service Department

Every time I bring in one of our Audis they take care of us and make sure everything is done right the first time. Truly the best service department in the area!!

Over delivery each time I visit or call

The service is impeccable. If I call with a question, i get an answer quickly. The work is on time and budget. Easy to schedule an appointment, service loaners are clean and new, waiting area is clean, easy to work in and there are snacks. I appreciate the professional service provided by Audi of Burlington. On related topics, Lauren Savage and Adnan Sehovic have gone above and beyond my expectations to make sure that each time I come in for service, I am completely satisfied.

Personal service

Service simply as good as it gets. The flexibility to schedule and obtain loaner cars is simply unparalleled. Jeff, as a service advisor, is knowledgeable both about my individual preferences and, more importantly, the way the car should be serviced and his mechanics.We did not buy our Audi here but this service department would make me buy an Audi from no other dealer.

Happy Customer

Bought my A6 in 2013 at Audi Burlington and been using the service department ever since. Always treated with respect and given the time required to understand what is recommended and why. Love the loaner option which makes it very easy to schedule my maintenance. Can drop off on my way into work and always able to pick up at the end of the day. Jeff B. is by far one of the best service consultants I've known. He welcomes me by name every time I walk into the service department.

Great Service Department

The Burlington Audi service department has knowledgeable and courteous service reps and mechanics. I have been working with Jim for almost 5 years and he always keeps me updated with the status and any decisions that need to be made. He treats me like a friend rather than just a customer which provides a more personalized experience.

Audi Burlington far better then Ira Audi Danvers

I had an ongoing oil consumption issue with my 2009 Audi A4 which I brought to the attention of Ira Audi in Danvers almost from the time of purchasing the certified vehicle. They were not helpful to say the least. Jim Parolisi at Audi Burlington explained the history of the problem and helped present the case to Audi America. The result was very positive; Audi America stood behind the vehicle even though it was out of warranty and I feel that Jim played a role in the decision. The repairs we done quickly and now my car runs better then ever. For now on when I need major service I will look to Audi Burlington and Jim Parolisi. Drive right by Ira Audi in Danvers and head to Herb Chambers Audi in Burlington if you want people who really know how to treat customers and the best Service techs you will find for your Audi.

Truly a cut above the rest

After owning German cars for the last 14 years I've come to appreciate many parts of ownership. Trips to the service department haven't always been one of those parts. Jeff and the service department at Audi Burlington are so exceptional that now when my S4 requires service that I don't mind as much. The work is always finished promptly and to my satisfaction. Throughout the process and without prompt, Jeff always keeps me informed of the diagnosis and the progress. I have no hesitation to call them up and schedule my vehicle for service and have recommended friends and family to do the same. Their level of attention to detail and professionalism, as well as capability in servicing my vehicle is well beyond anything I've experienced at other service departments.

Best Service

I have dealt with service on new vehicles for 17 years - first Saabs, then Audis. Jeff Buchholz is by far the most professional, knowledgeable and pleasant person I have ever dealt with. I have followed him from another service center to Burlington and found the new spot to be wonderful - easy to get to, spacious and with a high quality service staff. Couldn't be happier!

Fantastic experience

After years of frustration with countless other local dealers, my last two cars have been Audis from Audi Burlington. For service, Jeff Buchholz has been a pleasure to work with every time. He is friendly and courteous, but also expedient. Jeff understands that my time is valuable to me, and that combination of traits makes the service process as painless as it can ever be. Highly recommend!

Best Audi service department in the Boston Area

We have three Audi's in the family, and between the regular scheduled maintenance, and the occasional issues with our cars, we frequently visit their service department. I cannot say enough good things about the service department, which I strongly believe it is the best in the area. Their service advisor are top notch, always courteous and professional, the appointments are timely, and they always have a loaner car available. Last, but not least, I cannot say enough about Jim Parolisi who goes above and beyond to ensure customer satisfaction.On the sales side, we are on our second lease though this dealership, and the second car was custom ordered from Germany because the color/trim/options package we wanted was not available in the US. They made the process a breeze and my only regret was not going the "extra mile" to chose European delivery.

Simply the Best

Jeff is the mot professional and knowledgeable service manager I have dealt with since owning cars(past 11 years). I am very particular with my cars and Jeff is the only service manager I will let service my car. If he has a day off I will wait for him to return. No matter how miniscule an issue I may have with my car may be Jeff addresses it with the utmost importance. He will go into depth on the issue and how they plan to address it. I have never once left my car with him and felt uncomfortable. Anyone I know that has an Audi I only refer them to Jeff as I have had nothing but the best experience and service. Jeff is not only a great service manager he is also a good guy.

Everything went smooth and nothing unexpected

Very good experience overall. If I have to pick some bones from an egg, I would say I got an A3 as a loner car, although I own a Q7. I didn't have many passengers anyway and I don't need to worry about the gas for the A3. So I was totally fine with it. But if you do need a bigger loner car, you'd better check with the service center before hand.

Everything is great and easy car buying experience

I will recommend Ryan and Jay to anyone looking to buy an Audi. They took the time to show me everything about the car. Jay delivered the car to me which made the process very easy.

My First Visit

Just moved to area with my new A6 which needed service. Derek was responsive and efficient when I brought it in for service. All good.....I now have a new Audi dealer.

Always easy...

Service is so simple and easy at Audi Burlington. I walk in, they do their thing, I relax and then I drive off in my tuned up car! Easy as pie and the people are all very helpful.

5k service

Derek is great and always very helpful. Thanks for scheduling my appointment so quickly. Always a pleasure. I will definitely continue to have my car serviced at Audi Burlington.

Direct, quick, dropped the car off and another was ready

Detailed explanation, the issue was caught in the Spring, but didn't need to be addressed at the time. Report was thorough, and a replacement was ready and waiting. The service crew also stayed late on a Friday to get it done, I was looking at a Monday pick up, but it was done by Saturday morning.

Great Service Experience

Scheduling the service was easy. I was quickly provided with a new, clean loaner car when I arrived, and my car was ready for pickup sooner than I expected. Derek provided a clear description of what work was performed as part of the scheduled maintenance.

Service review

Derek Brodeur was excellent in handling my service. Couldn't ask for more. Will look forward to dealing with him when I have to return for my next service.

Excellent Service

I had just called the prior day and received an appointment for the next day. The service was performed exceptionally in record time and even an inspection was conducted at no charge.

Service on a tire

Service was great. Dealership got me the appointment on short notice. Took care of the issue promptly and at a great price. Derek was excellent at communicating with me.

Service

I will always bring my car here for any service issues. People ask why I drive this far from home and don't just go to a closer dealer, but I always get great service. So I won't go anywhere else.

Excellent Service

My service experience at Burlington Audi is always a pleasant experience. The staff is professional, courteous and helpful and the service is prompt and thorough.

Very Good Experience

Very professional, friendly and efficient, Loner vehicle ready to go and in clean condition. In and out very quickly. Derek Did very good job, calling and informing me.

Quick Service

Derek was very helpful in identifying the needs for the vehicle quickly. I was under a time pressure for work and other obligations and I was in and out in no time at all.

15k service A7

The service was great, on-time and friendly. In particular the service consultant, Derek Brodeur who kept me informed and went out of his way to make sure I got my car back on time.

Quick timely and great service

Communicated very well with the whole process. Very helpful with getting a loaner when one was not booked originally. thanks Derek Brodeur for your help

quick service

staff very quick and courteous. Derek was very pleasant and polite. He didn't keep me waiting to process my service request, very attentive. Overall it was a very good experience.

Great and quick service

Very helpful. Listened to all the different option we had in mind and was able to accommodate. Worked everything out the same day. Would recommend to anyone else.

Excellent service and attentiveness!

I called this dealership from a state away with unexpected car troubles, and Derek went out of his way to make sure my unexpected breakdown went as smoothly as possible. He was ready to accept the car when I arrived, kept me updated throughout the entire repair process, and provided a loaner for the meantime to make sure I could continue working without interruption.I could not be happier with the service and treatment I received at this location, and will definitely be coming back in the future.

Amazing

I always feel like family when I go to Audi of Burlington! The staff there are so professional and kind! I wouldn't go anywhere else.

Service visit - 35K miles

Visiting Audi Burlington and working with Derek was a pleasure. Serivce provided was friendly, fast, and professional. I would recommend to my friends and family

Flawless service

Great service!! Scheduling, follow up, great loaner, friendly service. Clean car... overall fantastic experience. I wouldn't or couldn't ask for anything more. Thank you!

Rating Audi burlington

Great prompt service. Derek was polite and on point. Car was delivered as promised and on time. Loner was the car I wanted. Great to test out a new model.

Professional and streamlined

Brought my car in for a 40000. Drop off took 5 minutes - and I anticipated picking up mid afternoon. I got a call from Derek at 1030 saying that the car was ready - which let me pick up at lunch time.Work was well done - inspections were all clearly documented - and my questions answered. Very fast, efficient, and painless.

Audi recall

Derek was friendly, efficient, knowledgeable and answered all my questions clearly and patiently. He graciously offered me coffee, water and ice cream while I waited.

Quick and easy

I thought I was going to have to leave my car for a key issue, but Derek Brodeur immediately resolved my issue. I was in and out in under 10 minutes!

Awesome...

Great service, really friendly explained my options to me and provided suggestions as well. He also provided me with an explanation of what work needed to be done and didn't force me to buy something I wasn't looking for.

Pleasant, efficient, nice experience buying a car here

Brian was terrific to deal with. He was helpful, pleasant, patient, informed and we didn't feel pressured by him. He seemed genuinely interested in helping us get exactly what we wanted and he worked well with his manager to make it happen. After the sale was done he spent as much time as we needed with him to teach us how to get the most out of the technology of the car. Zak in finance was as efficient as could be, prepared, organized, knowledgeable and highly competent. I would definitely work with this same group of people again.

Professional, quality, knowledgeable

Great service with a friendly, knowledgeable, and professional service. Derek was able to answer all my questions and I was confident with the quality of service that I received. I will definitely continue to have my car serviced at his location.

New car

Brian was fantastic. I wasn't quite right ready to end my current lease, but he worked with me to find a perfect fit for my next vehicle. His General sales manager, Adnan, was instrumental in helping to get the deal done quickly so I could be on my way with my new car.

A Plus

It was a pleasure dealing with Derek - prompt phone calls, quick service, great interaction with Derek. nice guy. The service at AUdi Burlington continues to be excellent.

Friendly and professional

Derek Brodeur (Burlington Audi) was both professional and easy to work with from scheduling the appointment to reviewing the charges to arranging a loaner vehicle.

Excellent experience Derek Brodeur was friendly & efficient

I made an appointment at Audi of Burlington for a scheduled maintenance and to replace a road hazard tire under my insurance policy I bought with the new carWhen I arrived I was greeted by 2 friendly attendants in a very clean drive thru area and ushered into a service advisor Derek Brodeur He looked up my info and within minutes saw I had the tire insurance ,found out the new tire was in stock and told me my car would be serviced,tire replaced and the car would be cleaned .This would take about 1 1/2 to 2 hours and ushered me to a very comfortable waiting area where I could do some work and watch TVHe called me over in about 1 hour & 45 minutes ,the car was all set and within a few minutes I was on my way. It was a ver pleasant experience.

1st Service and Experience with Audi Burlington

I bought the car in for its first service and to repair a flat. Derek Brodeur was great to work with, very helpful and accommodating

Wonderful Experience

The moment we stepped inside; Sven Curkic greeted us; he was very patient, answering to all our questions. Great customer service and a very pleasant experience. Very happy with our new car. Definitely will contact Sven Curkic again for our next car. Thank you

Exceptional service

Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. Listened to my description of engine failure, told me what he surmised may have happened (he turned out to be correct), got me a loaner so I could get to my appointment, and had the car repaired and ready for me by Tuesday, even though I added on a full car detail!

Brought the car in for a recall

I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both

Excellent initial sales experience

MY wife and I are in a preliminary stage of investigating new cars, and I had read some great reviews of the A4 and A6. We entered the Burlington dealership and were assisted by Brian Okova, who was very knowledgeable about the features of each car. After sitting in a few cars, we decided to test drive the A6. During our test drive, Brian walked us through all the features of the car and explained everything very clearly. As a result we are now seriously considering a purchase.

Smooth, Easy Experience

This was my first car purchase, and I was feeling kind of anxious about the process. Audi of Burlington was our first stop and I left with great feelings not only about the car we drove, but also about the dealership as a whole. I especially appreciated Zak giving us an abbreviated car tour while we waited for a sales rep to be available on a busy Saturday afternoon, and Brian was not overly pushy and was great about answering questions throughout the process in person, via phone, and via email. Finally, Josh got us through the final purchase steps quickly on a busy Monday night when we were eager to wrap things up and get home. Great experience all around!

Lied About Repairs on CPO A4

Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the entire bottom of the front passenger side door was repainted. Drip marks, orange peel, and even missing clear in one spot. I pointed this out to the "Audi Brand Specialist" who denied everything and said it went through the Audi "HOWEVER MANY POINT" inspection. Shame on Herb Chambers for trying to pass this off and cheat the system, but I'm not surprised from visits to other Herb Chambers dealerships. They wouldn't budge on the price and told me they couldn't do anything for me. Moral of the story, they are another dirty car stealership up to no good. They called me and begged me to come back for 2 weeks while I happily purchased a car at Prime Audi in Westwood, MA with no shenanigans or hidden surprises. Peter I don't appreciate the run around, and same goes for Herb Chambers.

Leased a Q3...couldn't expect a better service

I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end finalizing the deal. I came out smiling and fully satisfied.

Recall

All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, which is standard for any luxury model dealer.

edficient service

Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice that I had forgotten .Professional service e.ThanksTom

Shopping For an A4

Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he went all out trying to find one for me. Very knowledgable and friendly--not pushy at all. Good guy. Would go back again.

Derek Brodeur was great

15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything that was done and what was found by the service technician.

Purchase of new Q7 from Brian Okova at Chambers Audi

Brian was very thorough in explaining all ocf the new features on the 2017 Q7. There was no high pressure salesmanship and over all it was a very good experience. Torward the end, Nick Dota further explained the pricing for my 2013 Q7 and the new pricing for the 2017 Q7. Nick and Brian did what a car salesmen should do.

25000 Mile Service

It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle back in the promised time - nicely done!

5,000 mile check up

Audi was ready and waiting for my car when I dropped it off.Service appt was timely and efficient.I did not encounter any issues at all.

The dealership is a lovely space and Brian is great!

I went to the dealership with my kids in tow and was pleasantly surprised at how spacious and snack-filled it is. Brian was really friendly, not pushy, and knowledgeable. The whole experience was very positive.

Audi Q7 lease and trade in.

Brian did a great job and was very responsive, detailed oriented, and knowledgable. Also very nice to work with. He was helpful with our trade in as well and gave us a very complete tour of the new car. We will recommend him to friends and family.

Trouble with scratched and gouged wheels

Tim Sousa did a great job in analyzing the damage to my right front tire and wheel and suggested a remedy that looks fantastic and saved me the cost of a new rim. He said it would look good as new and it does. Love my A-5 Cabriolet.

The Best Dealership and Most Caring People Ever!

I have purchased three vehicles from Audi Burlington over the past years and not only has the service, price and professionalism been unbelievable, but both Josh Morrison and Brendan Leary went way beyond any service I have ever received at any dealership period. Josh picked me up at the airport when my car was being serviced on his day off because I needed a ride to pick up my car. Brandon weeks after my purchase came over to my house to assist in programming garage door opener. When I bring my car in for servicing they introduce me every time to the service staff and remind me to contact them if I need them for anything. And to that end, a thank you to Derek Brodeur from service. While I have purchased cars at other Herb Chambers dealerships, NONE come to close to the service and follow up of these two individuals. I credit Mr. Adnan Sehovic, the General Manager for such a well-run and oiled machine (no pun intended; well maybe).Thanks for the fantastic service guys....I'll be back for my next Audi in two years!!

A decade of great Service!

I have purchased many cars from this dealership and referred many of my friends who have also purchased cars. Josh takes care of everyone with the same honesty, integrity and personal interaction that is rare in my experience with other dealers. Josh sold me and others a few cars as a salesperson and now as a Business Manager is the only person I send them to. Jay Levy is extremely knowledgeable about Audi's and takes care of every detail along the sales process. I can be a challenge with changing cars often but Josh always comes thorough and finds a way to make it happen with the least amount of pain and back and forth. It's the only way he knows how to do business!

Great Car Buying Experience

We recently had our Audi A4 in for a routine service call and were given an Audi Q3 as a loaner car. We both fell in love with the car. Since we were in the market for a second vehicle anyway, we decided to go see Brendan Leary at Audi Burlington. We have purchased cars from Brendan in the past and appreciate his style of salesmanship. When working with Brendan you can expect to have a very good car buying experience. He is personable, accommodating, and honest, he makes buying a new car fun! Brendan will work with you until you are completely happy with the purchase you are about to make. We will definitely purchase our next Audi from Brendan Leary!!George and Sandra Burns

Great Dealership, Great Service, Great Experience!

Audi of Burlington is great dealership with excellent staff, service, and inventory. I went to Audi of Burlington after being dissatisfied with another local Audi dealership's service and staff. I could not have been more pleased with how Audi of Burlington was on the complete opposite side of the spectrum. As soon as I walked into the dealership, I was immediately greeted by one of their sales staff, Brendan Leary, who could not have made this experience more enjoyable. He made me feel right at home -- I felt like we were old friends catching up more than a sales rep and a customer. Brendan was very knowledgeable about the entire Audi Lineup, having answered all my specific questions. Brendan walked me comfortably through the process, listening to what my needs were, finding me exactly what I wanted. He is not like most sales staff, who don't really listen to what you want, and then tell you what you NEED, and try to sell you whats on the lot--Brendan listened to my specific requirements, went out of his way to find me several options within the Audi network that would meet all of my requirements. He had the car on the lot and ready to go with a couple of days. Thank you everyone (Nick Dota and Zak Nolan who helped as well) at Audi of Burlington for making this my most enjoyable car purchase to date! I'll be recommending this dealership to all my friends and family!

New Car Purchase with Audi

I had a great experience with Audi Burlington. We had gone to other dealership and the pushiness was over the top but at Audi it was such a positive experience. Brian Okova was great to work with. He answered questions thoroughly and gave us many options so we could make a good decision. It was nice to see the teamwork among salespeople like Ryan and Brian. Nick was great to work with as well and presented us with great offers from the beginning instead of playing games like other dealerships. Zak was quick with our financing turnaround and answered each of our concerns as they came up. Overall an exceptional team at Audi Burlington.

Great Experience

Brian was great to work with. He did a complete overview of the Q7 which we ended up purchasing. I would recommend anyone to go see Brian and Nick.

Kathleen Hutchinson

My experience with Audi Burlington was a positive one with no pressure to buy. Kathleen Hutchinson Was my sales rep and she was awesome. Kathleen was extremely knowledgable and took the time to listen to me as I was expressing what I was looking for in a car. Kathleen Knew I was trying out many different SUV's from several dealerships such as BMW of Sudbury and Mercedez of Natick. Kathleen was considerate of my time and allowed me the opportunity to explore these other brands. Although I did not purchase the Audi Q7 Kathleen Hutchinson and the GM remained positive and courteous with me. The dealership was in no way the reason I chose a different brand. I was very cautious buying an Audi mainly due to the VW press reports and the long term reliability of VW and Audi. I chose to purchase an 2017 Acura MDX mainly because I just came out of an 07 Honda Pilot with 210,000 miles which I gave to my son. The ten years I owned my Pilot were trouble free and I'm confident my son is now driving a safe reliable car which I anticipate he'll get many additional years out of.. So in summary I chose not to buy an Audi due to the corporate mindset and the misleading fraudulent behaviors of the company as well as the poor reliability after 60,000 miles which would have cost large amounts of my money.

2016 Audi Q3

I did not end up buying a car at Audi Burlington but I really appreciate how professional my salesman Bryan Okova and his buddy Ryan Beattie. Keep up a good teamwork guys!!!

First time Audi Buyer

Coming from an automotive family, I have extensive experience with dealerships and buying/leasing cars. I have to say that my relationship with Audi Burlington has been nothing less than stellar. Brian Okova is what a sales associate should be at ALL dealerships. He was honest and forthright. Whenever I had a question he couldn't answer, he did not try to give an off-the-cuff answer. Rather, he would research the issue and was quick to get back to me with solid answers. He is the reason why I will continue to maintain my relationship with Audi Burlington.Thanks, Brian!

Two xxxxx In One!

This is the second S8 that I leased from Herb Chambers Burlington Audi with Brendan Leary serving as my Sales Advisor. Now I would be very happy with a single Hole in One, but Brendan knocked it out of the park this time again with outstanding service. Brendan put me in a 2016 S8 Plus and delivered it to my office in less than 48 hours! The car was ready to go, Brendan got to my office early and changed the plates and then carefully removed my Boston Parking Decal perfectly so it could be re-used. I also want to mention the great help from Adnan and Nick who have to be the best Auto Dealership management with whom Ive worked. Great job Brendan - and thanks!

Experience was great.

Whole experience was great. From the test drive to the negotiation process to delivery. Brian was excellent to work with as well. Even picked me up on day of pick-up. Would definitely buy another car from here and recommend to others.

Great experience both times

We've purchased 2 Audis from Brendan at Audi Burlington and have been extremely satisfied both times. Brendan goes the extra mile to make sure we are getting everything we are looking for in a car. Not only does he provide excellent service before and during the purchase, he also is always available for questions and advice any time after we have completed the purchase. In addition to being fantastic at guiding us through the car buying process, he always takes the time to chat with us about general topics and inquires about our kids. He even provided a coloring book and crayons for our son during the purchase of our second Audi! We have been incredibly pleased with our experience with Brendan and all of the folks at Audi Burlington, and we highly recommend them to anyone in the market for a new car.

Excellent experience

Working with Ryan was effortless, timely and stress-free. Ryan listened carefully to what I was looking for in a vehicle, inquired about my budget, timeline, likes and dislikes. Within minutes the deal was complete.Thanks to Brendan Leary for showing so much patience when I picked up my new Audi.I am a longstanding Herb Chambers customer. So happy I made the decision to stay with Herb Chambers Auto.Love my new car!

Great Experience

I worked with Brian in buying my new car. He was very professional and a delight to work with. I definitely would recommend him if interested in Audi.

Brian Okova was wonderful to work with.

Brian Okova, was a delight to work with. He is a great listener, is attentive and calm, not "pushy". I felt very comfortable with him from the moment I met him. He made my decision on purchasing the Q3 much easier. Brian also spent a good deal of time with me on the day of pick up...reviewing every detail in the car with the utmost patience and care! Anyone looking for AUDI?? Brian will be the person I send everyone to. Many thanks to Josh Morrison too!

Ryan Beattie

HI, Ryan Beattie was attentive as a sales rep. He listened to what I was looking for in a car but was not pushy. I felt he was invested in making sure I felt as if I got the right car to meet my needs and for a good value. I was honest and stated that I did not want to do the usual car salesman "I will speak to my manager" 5 different times for the best price. I also communicated that I had been on various web sites and was familiar with the pricing. He followed my request. There was 1 negotiation on price and he checked the web sites to make sure he honored his commitment to me. I was so impressed that I referred him to a friend and colleagues who also purchased a car.

Easy way to shop

Brendan was very helpful and knew everything there was to know about Audi. We ended up working out a great deal and I'm really happy with my new car. It's a lease and I will certainly be back in three years for another Audi! I would recommend Brendan to anyone who has a family looking for a luxury car. Brendan identified the needs of a busy family, having three little ones himself.

2016 Q5

Ryan was great all around. I came in to buy a Q5 and he quickly found exactly what I was looking for as far as options, color and price point. The whole process was straight forward and quick. I was trading in my previous Audi and everything went smoothly.

Avoid Service department at Audi Burlington

Avoid Service department at Audi Burlington. Manager David Gomes is a rude and impolite person."Before taking loaner car inspect the car yourself and photograph the car completely. Do not trust Herb chamber Audi Burlington. They may giving you undamaged car. They do have some rude and impolite service manager"Sales staff at Audi Q5 are fantastic people. However, I ended up buying my Q5 at different dealership just because they did not have the color i needed.I had been to Audi Burlington for checking friction noise. The service representative Jim Parolisi was very knowledgeable and answered all my question. They offered a courtesy loaner car till they fix my car.A day later when we went back to get our car and return the loaner car. The car checker did not notice it but a technician while walking by noticed that there the bottom rear red tail light had red tape over it.The manager "David Gomes" approached us rudely accusing of damaging the car. I understand that it is natural for him ask us about the damage. But there is a polite way of inquiring and he totally lacked it.Anyways one of their customer who used the loaner was not a good person.Herb chambers Audi Burlington employee David Gomes should understand that they are in service company and should have manners to inquire politely.

Working with Audi of Burlington

It was great to work with Brian Okova and Nick Dota, both went out of their way to assist me in my search for the car I was looking for. I will be back for my next vehicle purchase.

Great Experience

Very informative and Brian was very helpful. Personable gentlemen with a great attitude and took the time for us to think/make a decision. Zach also was huge help for us and hopefully we will be able to see them soon to purchase a vehicle.

Professional and personalized experience

From start to finish Lauren Savage in the BDC and the delivery of our new Audi Q3 by Brendan Leary the experience was impeccable . The caliber of professionalism and knowledge was outstanding . Additionally, the greetings and interaction by other members of the sales team could not have been more personable . Adnan the General Manager also took the time to greet and chat with us at both of our visits to the dealership. It was a most positive and friendly experience on all levels. We could not have asked for more.

Great experience leasing 2 new Audi's!

We made an appointment through Mikail to look at some new vehicles to upgrade our current cars. I was looking to trade in my VW Passat and my wife wanted to upgrade to a new audi lease. He set us up with Brendan who explained our options and helped us narrow down what we like thru test drives and explanations. He was great and ready to help. Once we narrowed down what we wanted and were ready to move forward and then you think you need to prepare yourself for the back and forth of car buying. This did not happen with Brendan and Mikail. They listened to our range while still working with me to get out of my car now. They did a great job helping and we were more than satisfied!

What a team!

Brendan and team worked hard to help me and my wife get into the car we wanted. This is our second car we have leased with Brendan and we look forward to our next visit. Big thanks to Zak, Mikail and all the Herb Chambers staff for the red carpet treatment.

Highly recommend Brendan Leary!

I feel fortunate for the opportunity to have worked with Brendan in finding the Audi that I wanted. Brendan is a genuine guy who works for you and with you, to get you into the car you want/ need, rather than just trying to sell you a car. He made sure I knew what my options were so that it felt like I was making an informed decision. I could tell he had my best interests- I never once felt pressured into the sale, he always followed through on every word, and I can promise you that when I'm ready for the next Audi, he will be the person I contact. Thanks for everything, Brendan!

hassle free, pleasant, would do it again

Brian was extremely knowledgeable, made the whole experience easy. He took the time to make sure I was satisfied with my choice. When I picked up the vehicle, he spent time with me going over everything and made sure I was comfortable. I would gladly deal with him again. Any of your staff that I dealt with were very pleasant and helpful.

Expectations Exceeded

Every single person we worked with through the first moment I stepped through the doors to the moment I drove off the lot exceeded my expectations. Sometimes, when a car is purchased, the service wavers after the deal is signed, but that was so not the case with Audi Burlington. The service and friendliness continued through to the moment I drove off the lot. Brian greeted us right away and was friendly to my and to my 9 year old son. He genuinely wanted to make a connection with us and help us find a vehicle that suited our needs. He was efficient with time, which was huge because I needed to pick up my 5 year old daughter by 1pm. I was able to see, explore, and test drive two vehicles as well as discuss my needs in about 90 minutes on my first visit. Then, we we returned with my husband two days later, Brian enthusiastically went over everything a second time with him. We had been considering another brand of vehicle, but went with the Q7. Mikail was great about working with us on getting a deal we were comfortable with and Josh made the financial paperwork a breeze.Every point of contact I had with someone at Audi Burlington exceeded my expectations. Even the people who were not directly involved with our transaction were helpful and friendly to us. On the day we made the deal, we were there with our 9 and 5 year old children. One woman came over with a coloring book and crayons. They offered us water, coffee, tea, ice cream, apples. It was amazing. I feel like we joined a family. Each time we returned in the days after the deal was signed everyone greeted us happily and by name. I know that this was the right place for us and this is the right car, too.

Over 5 years of Excellent Audi Service

I have been working with Jim Parolosi for over 5 years regarding service needs for my Audi A4. Jim is knowledgable, dependable and very professional in his dealings with his customer's service requirements. It would be easy to do business with any Audi dealership, however, the service experience that Jim has consistently provided is why I have stayed with Audi Burlington. Keep up the good work Jim.

No extensive negotiating needed

I visited 3 other dealerships that all played the negotiation game- one quick call to Lauren Savage in Sales, and I received an immediate quote that blew the others away. The price I paid for my new prestige level A4 even rated as "very good deal" on consumer reports

Amazing experience, amazing people!

Purchasing a car can oftentimes be an incredibly arduous experience, as was my previous car purchasing experience. However, then I met Kathleen Hutchinson who actually made this a relatively fun experience. This lady knew everything, and answered every silly question I had relative to that particular vehicle. It did not stop there either as she made it a point to make sure I understood all of the nuances during delivery. She never made me feel rushed or, that I was taking up too much of her time. Easily the BEST car purchasing experience of my lifetime. Also a shout out to Zac Nolen a really nice guy who made the financing a real breeze. This dealership really made me feel at home as I was introduced to other executives as well; a very friendly environment that I would unequivocally recommend to anyone interested in purchasing a new or certified used car.Finally kudos to Mikail who really worked with me to pull everything together in order to make it work.

Easy Process

Peter made the process of turning in my leased Q5 and getting into a newly leased one extraordinarily easy. I highly recommend him and Audi Burlington.

Sales Experience Audi Burlington , MA

With regard to my visit to the Burlington Audi Dealership, I must say after explaining to Brian, my plans at this relative to purchasing a new car, not necessarily an Audi, I was pleasantly surprised. Brian took the time to show me a number of Audi Models & not once did he say anything negative about the other vehicles I am considering. At this time of my choice, however because of Brian, I will not make any decision on a vehicle, without returning to Audi Burlington.

My Wife's First A3 Cabriolet

I walked into the dealership on a steamy sticky Friday, I was greeted by Sven, I told him what I was looking for he walked me through my options, I had a few questions he brought Josh Morrison who is one of the Finance Managers, he cleared up a few questions. They offered my a fantastic deal no hassles no back & forth, VERY easy.My wife came in drove the car, loved it, the sharpened there pencil a little more and on Monday, Sven picked my wife up at our house so she could take delivery of her new rideThanks Sven & Josh.

First Audi

I have not bought a new car in a while, but when I went to Burlington Audi, I was surprised how comfortable it was. Peter Matton was great. He was straight and honest from the start. I gave him a number that I needed to be at and he worked hard to get me to that number. The time and effort he gave me was above and beyond what I expected. On the day of delivery we went for a ride in the car and he took the time to show me all the features. He took the time to make sure I was happy and answered all my questions.On the finance side Zak was great to deal with. No pressure and answered all my questions. Easy to talk to and made sure I was comfortable.Audi is my car brand now and Audi Burlington is my car dealership going forward!!

Second Audi from Audi Burlington

I just bought my second Audi Q5 from Audi Burlington. I worked with Peter Matton who made both this experience and my first purchase several years ago, absolutely seamless and painless. He is highly professional, knowledgeable and hardworking. Everyone at the dealership is extremely helpful even if they are not working on your deal. There are no high pressure sales strategies.Also a shout out to service manager Jim Parolisi and the service team, with whom I have worked in the past. Really top notch and deliver what they promise. An excellent dealership and staff.

Audi Burlington.. Great dealership

If your in the market for a buy or leased Audi, check out Burlington dealership and ask for Peter Matton. He has been in business number of years and will work with you to find best fit for you around price and car. If you need service on your car been working with Jim Parolisi for years and he is excellent.

First Audi experience

My husband and I walked into the dealership and Brendan came over right away to help. He was personable, knowledgeable and helpful in answering all our questions and making our car buying experience the best we've had. And quick! We walked out that night with our new Audi!!

Best in Class !

General Manager Adnan Sehovic has assembled a team of sales and service professionals that set the standard for excellence ... Mr. Sehovic, Sales Manager Nick Dota, Sales Representative Bruno Lopes, Business Development Manager Lauren Savage, Service Department Consultant Jim Parolisi, and Finance Consultant Zak Nolen are the BEST at what they do ... if you're looking to buy or lease an Audi, go to Audi Burlington ... you'll be glad you did !

Great experience

Ryan Beattie was extremely attentive listening to our needs and our personal history.He was not hurried with us, giving us the opportunity to think through choices.He searched to find just the right Q5 for us, both in color and options. The first pricinghe provided was fair and in our ballpark. Ryan was extremely personable and easy towork with, not your usual car buying experience. His attention to client background putus at ease, and more inclined to make a deal. His final personal touch was the wordingon the red delivery card - he remembered my USAA background by writing Lt. JohnShea and Joyce Shea.

An Excellent and Fun Buying Experience

Working with Ryan Beattie was actually a wonderful (and fun) buying experience! And even though the poor guy had to put up with my multiple visits to the showroom since I was trading in two cars, his enthusiasm never wavered. Not only is Ryan very knowledgeable, but he also was diligent in tracking down the "perfect" car for me and then explaining how everything worked. Since my cars were about 15 years old (and manual transmission) there was a steep learning curve for me, but Ryan was incredibly patient. I had been to several other dealerships over the previous few months and basically wanted to run away from the salesperson, but definitely NOT from Ryan. I'm not exactly sure how he made buying a car a fun experience, but he absolutely did. Thank you, Ryan!It was also a real pleasure to work with Zak, the business manager! What a great team!

Excellent buying experience

Ryan was easy to work with and he helped me order the exact car that I wanted. Ryan kept me up to date on the whole process and even surprised me when the car arrived. I'll be sure to visit Ryan again when I need my next car.

Buy your next Audi w/Ryan Beattie at Herb Chambers Burlington

Wow talk about a great experience buying car! Ryan Beattie made the experience easy and something I never thought possible...fun! Ryan was professional, knowledgeable, and patient. His friendly attitude made the whole process fast and easy. I felt that he wanted me to get the best deal possible and he took the extra time and effort to make it happen. This is my 3rd Audi, but 1st experience with Ryan as my sales person - it will not be my last! I couldn't recommend Ryan more!!

Easy, great service.

This was the easiest car buying experience I've ever had. Ryan was enthusiastic and knowledgeable and just a good guy. 5 stars. Josh and Zach in the business office were great as well. They were able to accommodate our crazy schedule. The Q5 is fantastic.

Purchasing new Q5

Brendan Leary made the buying experience effortless and enjoyable. He was professional and thorough in his knowledge of the Q5 and I was able to make my decision immediately. I would highly recommend seeking his assistance for future purchases with Audi Burlington!

Service and Sales exemplary!

Outstanding customer service from the purchase last year through servicing of my Q5. Peter in Sales and Derek in service are assets to the organization. Total follow through!

Will absolutely be coming back

Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed thanks to Adam Williams. Was a pleasure to talk with, extremely professional and made the whole process a breeze. Will absolutely be returning here any time I'm in need of service!

Very professional sales representative and sales manager.

My purchase of a 2016 Audi A6 TDI from Audi of Burlington was a very positive experience. The salesman was very knowledgeable and knew his product well. The test drive was a fair representation of how the vehicle performed in various driving conditions. Hew was friendly and helpful during the entire buying experience. The salesman even drove to our home to have some paperwork signed which saved me a long trip from Cape Cod. I would be happy to recommend Jay Levy to anyone looking for an Audi vehicle.The sales manager again was very helpful in my decision making process. He also knew the particular car and its features well. I was offered a fair deal and the process was a very pleasant one. I found the dealership to be very honest and straightforward in my dealings with them.

Excellent Service Experience Because of Jim Parolisi

I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very knowledgeable of the mechanical issues, showed care explaining the issues to me thoroughly and followed up as appropriate as to when my car would be ready. The dealership provided a loaner car to help ease the disruption of my daily routine. When comparing Jim's service with other local European car dealerships (competitors) I've visited in the past, the positive experience Jim provided was the best a customer can ask for during a time of need with a car problem. Because of Jim's service, I've also recommended Audi Burlington to other Audi owners. MANY THANKS, Jim -- you're the best! Another very satisfied customer for Audi Burlington service department.

Review

I recently leased an Audi Q5 from Brendan Leary. He was very personable and knowledgable about the Audi line and extremely responsive to my needs. The process was quick, easy and painless.

Avoid at all costs

Absolutely horrendous experience here on Memorial Day. My husband and I were working with a sales associate who seemed to understand what we were looking for. The associate called his sales manager (Nick Dota) who came over and became quite aggressive after a misunderstanding re:timing of availability of one of the cars we wanted (never offering a dealer swap, short term use of courtesy car, etc and instead trying to upsell navigation on a car on the lot). My husband tried to clarify his message, after which the sales manager shouted, "you must not be listening." My husband said, "excuse me?" The sales manager proceeded to throw our keys at my husband and told us to take our business elsewhere. He followed us out of the dealership shouting threats multiple times in front of at least five other customers (maybe more?) in the show room on the holiday weekend. He continued to scream as we drove away. Unfortunately, I think this had a lot to do with what we were wearing and not being taken seriously as a customer. Horrified, we thought this must be representative of a Herb Chambers dealership and not the Audi brand. Luckily, we were able to purchase the two cars we were looking for at another Audi location later the same day (which was able to easily accommodate our requests).

Brendan was exceptional

I recently bought a Q5 from Audi Burlington from Brendan. The entire process was painless and fun for my family. Brendan was patient and honest and truely listened. The GM Nick gave us the best offer to start. I recommend them highly.Maria

Exceptional Service

I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I settled on Audi Burlington and after my experience with Derek Brodeur I understand why people are so happy with their service. I was treated like a I had been a customer for years! I highly recommend them to anyone looking for an Audi dealership to service their car.

Awful Customer Service from Adnan

Terrible experience when I had an issue with the car. Leasing experience was good but I received awful customer service from Adnan Sheovic the general manager. Adnan didn't return my email and when I called he was rude. A follow up to my email or a phone call would have gone a long way. FYI if you're thinking of buying/leasing an Audi, bank on any repairs taking months because the parts are slow to arrive. I wasn't the only person waiting over a month to get my Audi back.

Great Experience

Peter sold me an A3 recently. It was a great experience. Peter made the buying experience extremely easy. I highly recommend anyone looking to buy a new or used car to use peter and the staff at Audi Burlington.

Brendan did a great job explaining the purchase of a CPO

Brendan Leary made the experience of dealing with a big dealership feel very personal. He has a strong understanding of the Audi products. I expect we have established a good business relationship.

Brendan was amazing!

Brendan sold me an A6 recently. He was such a wnderful salesperson to work with. He made the entire experience a breeze. I highly recommend him when considering your next car purchase.

35K Service & Extra

Jim is by far the best service man that we've encounter in the past. Hands down. Very straight upfront and courteous. He went beyond his duty to make sure that we are happy with the service performed. It was our 35K service for our vehicle. Front break pads and rotor were replaced promptly after Jim called to give us a quote. Though it's expensive given it's Audi OEM parts comparing to other vehicle brands, he found us a coupon to use which saved a bit money. There were minor scratches present in the front of the vehicles that I noted(not Audi's fault/cause). Jim agreed to take a look and arranged me to come in on a separate day. The repair was done in less than 20 minutes. The vehicle came out clean as before(95% of scratches were buffed out and gone, and I'm pleased with the outcome). I highly recommend anyone who's looking to service their Audi's. This dealership in my opinion is by far the best. Thank you Jim.

Best Audi Dealership in New England!

Jeff in the Audi service department is a rare find! He is a true Audi enthusiast and knows his stuff... He's been my A8 service rep for the past three years and it's truly the best service I have received. He has an honest no pressure approach. I've been an Audi driver for ten years and have yet to find better service. I live an hour away from the dealership but continue to seek Jeff and his service team out for routine maintenance and repairs. Even last minute repairs on a Friday afternoon are a breeze after a quick phone call...and he even was able to secure a loaner last minute. As long as I drive an Audi, I will continue to seek out their service department. They are always flexible in accommodating my unusual schedule. In on instance, which speaks volumes to their level of service and commitment, Jeff arranged a conference call with the head service technician so he could better explain the diagnostics and what needed to be fixed, since I didn't initially understand the issue at hand... I've had my car service at five or sex other Audi locations in Massachusetts and New Hampshire, and no one has come close to the level of service that Jeff and his team provide. Although I did not buy my Audi at this location, I will certainly be purchasing my next. I have bought within the Herb Chambers brand before and when I have consulted the sales staff at this location, they are polite, curteous, and nothing but professional. They have a customer for life...

First Rate

A clean, bright showroom, fair dealing, takes lots of time to make sure the buyer "knows" all the nooks and crannies of the new auto. Great service, easy to get appointment to fit your schedule.

Truly Pleasant Experience

My prior vehicle had been totaled and I was looking for a pre-owned vehicle that wasn't even from their brand. They ended up having exactly the vehicle I was looking for. Kathleen H. and Nick D. were AWESOME to work with. They were clear and up front, always asked if we wanted something to drink or needed anything, and told us that even though the vehicle wasn't on our schedule (meaning that it could be sold before we decided) that THEY were on our schedule. Polite, professional and polished. Great place to do business. Would return again for sure!

Exceptional Customer Service

I walked in to the service area to get the oil changed and walked out with a brand new Audi Q3 from Herb Chambers Burlington Audi. I credit the lady in the service area (apologies for not remembering her name) and Brendan Leary in particular for helping to make the experience a positive one. He showed an extraordinary amount of patience throughout the process. Not only he made sure that my car needs are met, he also made sure the this was within my budget.. I would highly recommend the dealership and Brendan in particular to anyone who is looking to buy or lease a car. Thank you so much Brendan. Keep up the great work!.

Take car elsewhere

Spoke with Jen on the phone for a 15k service for my A3. I was given a price of 240.00 + tax. Also, I had a 15% off my 15k service from IRA audi peabody. She told me they honor any prices/specials/coupons from audi dealers in the area that was not expired.When I came in for the service the price was 359.00+ tax, not 240, and would not honor and specials from any audi dealer. Tip for everyone with an Audi in this area: drive the extra 10 miles to IRA audi Peabody. Better service department, better sales department, and most of all better customer service.

Patient and Fun

Brendan was great. He was patient while I worked through which car I wanted - no pressure! He even arrange for us to bring our dog for a test ride in the car we were looking at to make sure that he could get in and out of the car. I really enjoyed my buying experience.

Great Experience

Had a wonderful experience at Audi Burlington. Peter Matton was excellent and went above and beyond to make this process easy and stress free. Thanks again to a quality dealership!

Professional

Audi of Burlington is the best.I had a great experience and Peter Matton facilitated a professional, courteous, and expeditious car purchase. You will be a forever customer.

Very professional

I had a great experience at herb Chambers Burlington Audi buying my car. I credit Brendan Leary in particular for helping to make the experience a positive one. He showed an extraordinary amount of patience throughout the process. I know if I have questions about the technology in the car, he'll be there to help. I wouldn't hesitate to recommend the dealership and Brendan in particular.

Online Sales is second to none!

I am writing this review for Audi Burlington and rating them 5 stars without event having purchased a car from the dealership. I reached out to Audi Burlington to look into pricing for a 2016 Audi S4, realized that it really was not the car for me and was more interested in a new Mercedes. . Rather than pressure me to purchase and Audi, which is very typical from car dealers Stephanie Collins referred me to the right sales person at the Mercedes dealership and gave them all of the information and background on my lease that I was interested in!This made the Mercedes purchase more streamlined and smooth. I really feel compelled to note this because it was really a very thoughtful and helpful thing to do. Rather than "fight" for business it was nice to see the dealers helping each other out for a change.Thanks,D

Great Sales Team - Ismael, Lauren, Stephanie

I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. Stephanie and Lauren were my first point of contact via an inquiry I made on their website. Both ladies worked diligently to provide me with the pricing options I was seeking out on the A3. They answered any and all questions I had. If they didn't have the answer right away, they sought it out for me. On the day of my test drive, Ismael (my sales agent) picked me up from public transportation (I live in the city) with the car I was interested in and I started my test drive. He was polite, accommodating, kind, and extremely helpful. I didn't feel pressured or uncomfortable at any moment during the test drive or at our sit down back at the dealership. This made my decision to move forward easy. On the day I picked up my car, the weather was a bit nasty. Despite those circumstances, Ismael picked me up at the Alewife T station and drove me to the dealership as I was anxious to be in my new car. Since I drove off the lot, Lauren and Ismael have been in touch ensuring I'm happy with my choice and making sure I have all questions that have come up answered. I highly recommend this team at Audi Burlington!

very simple and quick

I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough and "painless"

Personalized Experience

I had a wonderful experience purchasing my Audi through Brendan at Audi Burlington. As a past Ira Audi owner I must say how different it was with Herb Chambers. Service was customer centered, non pushy, and very enjoyable. Brendan was always available to me even on his day off! Truly loves what he does and it comes through in how he interacts with both customer and his co-workers. He is absolutely a wonderful addition to the Herb Chambers family! Thanks Brendan, you made the experience effortless for me! Laurie P. Georgetown,MA

Depth of knowledge and breadth of experience

Writing to relay to Audi Burlington that I had an excellent experience dealing with Brendan Leary. I wasn't sure what exact model I wanted going in so Brendan's in depth knowledge of not only the brand as a whole but every feature/spec of each vehicle was apparent right away. Brendan's expertise, local roots, excellent demeanor and low pressure approach all combined to make my first Audi purchase experience a truly positive one.Rating the dealership 'good' due to my first visit (on a Sunday p.m.) when I didn't get helped in the showroom so ended up just walking around the lot to look at the inventory before leaving to visit another dealer. I decided to give Audi Burlington a second chance and returned for a vehicle test drive and met Brendan. Brendan (along with Zak Nolen in finance) successfully turned around what was not a great first impression of the dealership and both employees were really great to work with. Whether it was via email or phone each took the time to answer all of my questions and/or allay my concerns. Thank you Brendan for your customer centric mindset which is a rare trait these days!

Easy and non stressful!

When I walked into the dealership as a female and alone, I was ready for a fight. Dealing with Brendan was so easy and non-stressful. He treated me with such respect and professionalism. I will be back to purchase my next car with Brendan for sure. The smile hasn't left my face since driving from the dealership. Thank you so much Brendan!!Mary Taylor-Davekos

Best Experience in the Auto Industry

I am now on my third Audi, all of which I have purchased at Audi Burlington. Adnan Sehovic runs a truly amazing operation, from the time you purchase a car, to when you bring it in for a service. He is one of Audis and Herb Chambers biggest assets. Audi Burlington makes car buying a true experience and cares about their customers. Peter Matton has sold me all three of my Audis, and is a breath of fresh air when it comes to his knowledge, passion, and expertise of both Audi and the auto industry. Jeff Buchholz is my go to when it comes to bringing my car in for service. He gets the job done and is always on the ball. When I bring my car in for service I will only work with Jeff and am always taken care of, he is quick, attentive, and always follows up after you pick up your car.

Service for a slow leak in tire

I brought my Audi all road car in for service to check a tire for a slow leak they did not notify me but put a plug in my tire for $43 When I got home I checked my tire it found a staple also in my tire that was overlooked. But 43$ for a plug it wasn't made of gold Labor was 39.95 miscellaneous charge 3.00 total bill was 42.95 They could've told me there was a nail in the tire and I would've went to a service station for $10

Great Experience Purchasing a new Audi Q7

Kevin Freeman did a great job taking us through the purchase of a new Q7. While a vehicle with the particular options we wanted was not available on that lot, Kevin was able to find a vehicle with the options we were looking for in the to-be delivered inventory. We were able to pick up our New Q7 within 3 days of Kevin locating it. Overall the experience was great from test drive, to trade, to delivery. We would recommend working with Kevin and Audi Burlington to others.

My opinion

Had the the occasion to visit the Audi store in Burlington & was interviewed by Sales consultant on what I was looking for in a SUV. Individual was patient with all of my answers & questions & able to id my needs & budget constraints. With those in mind, I test drove an almost new CPO Premium Plus with tech package. Very good vehicle with the fun to drive quotient! Price & trade value not so good! Follow-up is always tricky in the sales business & I acknowledge that as you don't want the dealership to be a nuisance, yet we all want to feel special. Not sure where my perception of dealership behavior changed, but was not pleased & purchased elsewhere. No names used above as I chalk it up to my not communicating more strongly my activity of shopping for what I considered a fair price on product as well as my trade!

Great professional and personalized customer service